Customer Reviews for U-Haul Moving & Storage of Flushing

9,215 reviews

3630 College Point Blvd   Flushing, NY 11354
(At 36th Road)

(718) 359-1919

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 359-1919

3630 College Point Blvd
Flushing, NY 11354
(At 36th Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Narendra L. 
Rating:
1.0

was told there was no equipment wasted 3 hours looking it at other uhaul.But finally turned out they had all along. phone customer service at national level is no good. This location is generally good.

RAMONR D. 
Rating:
5.0

At the moment nothing

JOSER F. 
Rating:
4.0

Customer did not leave a comment.

Suyoung L. 
Rating:
5.0

Cabin was clean but exterior had dinks and could see the affects of a recent snow storm

Dale S. 
Rating:
1.0

First, it need to be improved for truck's position by the app, I had been spent almost 1 hour to navigate the spot to locate my reserved truck where it is. Last, the site's checking workers played the trick game to make a overpay price to me after I return the truck which is different after I talked to the agent in the front desk. He tried to make additional $30 dollars to my payment and those $30 I have been charged, he tried to double to me.

MAX C. 
Rating:
1.0

You guys are charging me twice for a rental I returned, AGAIN !

ANTHONY G. 
Rating:
5.0

Yes

HERIBERTO S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Rosandro I. 
Rating:
5.0

Customer did not leave a comment.

Chi H. 
Rating:
5.0

Customer did not leave a comment.

Sergio V. 
Rating:
5.0

Customer did not leave a comment.

INESA L. 
Rating:
5.0

Customer did not leave a comment.

LEONARD C. 
Rating:
5.0

Service was great both at pick up and drop off and when I called to infirm I was gonna be dropping off half hour later than I had requested it was easy to extend my reservation

YAJAIRADEL CARME C. 
Rating:
5.0

Everything was fast and good service i would recommend it .

JOSEL C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni G. 
Rating:
5.0

Good

VICTORIANO T. 
Rating:
2.0

The website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility

DAVON P.  |  Overall Experience 
Rating:
5.0

Donielle was excellent in assisting not only with the check in app, but getting me a larger vehicle which was really needed. Staff was great.

Susan L. 
Rating:
5.0

Store was organized and clean.Mr Jeff at the counter was very helpful.

Angel T. 
Rating:
1.0

Customer Service on the phone Customer Service at self help location Information about the account from Customer Service Ease of use of UHaul online It took about 90 minutes to finally get the vehicle

Jose J. 
Rating:
5.0

Excellent service

Muhammad A. 
Rating:
3.0

The customer service at the window was very pleasant. However the vehicles are not being properly washed and sanitized between rentals.

ruby R. 
Rating:
3.0

I was charged for a Dolly but it was not given with my truck rental. No one explained the trick to me, I had no idea how to open the truck or drive it honestly.

BARBARA F. 
Rating:
4.0

The truck is so dirty and old

JOHNNY W. 
Rating:
4.0

The app was giving me such a hard time returning the van because it wasn't reading my location then i couldn't upload a photo of the milage. I called customer service and they helped me out. I suggest have a QR code to scan when returning the van.

Radha U. 
Rating:
5.0

fast service

MARK ARTHURCORON H. 
Rating:
5.0

pretty good, nice service, very friendly.

Yu-Tung K. 
Rating:
5.0

Customer did not leave a comment.

HYOSUN K. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

AMY Q. 
Rating:
2.0

I was charged $58 for a cleaning fee for a truck that I didn't dirty and brought back the same way it was given all bc the man who works in the parking lot is ride and was confrontational with my friend that was with me so the next day when we dropped it off he was smiling and laughing now I know why he was. Very unprofessional

derek L. 
Rating:
4.0

Customer did not leave a comment.

JIANHE Z. 
Rating:
4.0

Front desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.

Krystle C.  |  Overall Experience 
Rating:
5.0

While this could have been a review that would have been more average, I had a great experience with U-Haul providing some incredible customer service. I had rented a truck from one U-Haul location and drove it to another U-Haul location across states. The location I brought the U-Haul too was a storage facility where I had rented a storage unit. The elevator at this location was broken and it required me to use the back stairs to go up 3 flights of stairs with all my livelihood into this storage unit. The staff there was extremely friendly and accommodating because of this and were able to compensate me graciously for this experience and their apology came from a place of true empathy for a customer. The staff at the 25 Jefferson Street location in Stamford, CT that were working yesterday deserve some recognition for this. At a time like this during the pandemic, it is acts like this that make a company, that make customer service, that make people's days and they remember these moments. Thank you UHaul, and please make sure to recognize the staff that day who helped me, they deserve it. I will continue to be a long term Uhaul customer because of acts like this and the payoff on the bottom line will be well worth it for the compensation that was provided out of the kindness of their hearts. Thank you!

Erik K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SETH B. 
Rating:
2.0

When first renting the truck employees at the front desk were rude and couldn't care less to be there. When receiving the truck it was a bit beat up but in working conditions nonetheless. After returning the truck my experience became negative after the employee tried incorrectly charging me after not reviewing any previous information like mileage and gas amount, after being corrected his calculations ended up being off by $30.

RUBENDARIO D. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

Petrona Esther C. 
Rating:
3.0

Customer did not leave a comment.

ISAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freddy T. 
Rating:
2.0

Need newer truck with USB chargers less noisy something that doesn't feel that's going to break down

ROBINSON O. 
Rating:
4.0

Customer did not leave a comment.

ISAAC L. 
Rating:
1.0

I wa nt my refund

WILLIE E. 
Rating:
5.0

Customer did not leave a comment.

YUE X. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Friendly people and very clean and fast service and clean location thank you 🙏 so much

MOHAMED E. 
Rating:
1.0

This uhaul is not operated by honest people. Very dishonest and sneaky. They tried to charge me $30 for gasoline after I dropped the truck off when I filled the tank to where it needed to be. If you understood the circumstances you would see there is no way this could have been a mistake. This was an attempt at theft that I caught.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

VIVIANA GISELLE M. 
Rating:
2.0

The whole rental process was very disorganized and confusing. The return was even worse. I am not sure if I would use the service anymore. Not a great experience. After today I am not sure if I would use this service anymore.

Marcos Paulo D. 
Rating:
5.0

Customer did not leave a comment.

Liang G. 
Rating:
2.0

After-hours key dropbox isn't even a box and looks nothing like example on the web. The torn off/peeling sign indicating dropoff slot was a nice touch. Took 10 minutes of wandering to locate it. Exasperating after a long day of hauling.

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

henry e.  |  Overall Experience 
Rating:
5.0

All is good and well with the reception staff to maintenance staff. Keep on doing the good work that I received, and pass same to the other customers. Thanks.

matthew O. 
Rating:
5.0

Experience was good. Disappointed with the attitude regarding needing to extend the trailer use by one extra day especially after contacting the 800 number who said not a problem but was informed to contact the location I made the reservation with.

David A. 
Rating:
5.0

Customer did not leave a comment.

Brenda M. 
Rating:
1.0

During the rental, I was not able to start the van with the key. I called the Flushing location for help and was ridiculed. They didn't believe me and refused to help. I called the UHAUL toll free number and was guilded to resolve.

Chung Ming H. 
Rating:
5.0

Customer did not leave a comment.

Yimy A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDA B. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

I was happy with my rental and would use the service again.

JAMESPATRICK J. 
Rating:
4.0

Customer did not leave a comment.

Jennifer O. 
Rating:
2.0

Customer did not leave a comment.

Nison B. 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
1.0

Always the worst service there, 2 people on line in front of instead of the usual 12. I rented a trailer. And even doing an advanced check in. It still Took 1hr and 20min to leave there. The owner is clueless when it comes to computer skills and customer service.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

NEDZAD O. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Well run facility and extremely convenient.

JAMES P.  |  Overall Experience 
Rating:
1.0

Everyone who works there has an attitude. You need to hire better staff.

Johnny K. 
Rating:
5.0

The front desk lady and the gentleman who help me take truck back are awesome! Definitely is my first option when I move again!

Guanda D. 
Rating:
4.0

The Customer Service Rep. Doreen or Docine was very friendly and explained everything step by step.

Vijay S. 
Rating:
5.0

I actually promoted your location to my friends. Had to move a large grill locally the price and quality just perfect! Thank the staff!

Adi G. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Anastacio N. 
Rating:
2.0

Pathetic and dead slow services. Continuous long line with only one slowest person in counter to ‘service', who almost seems phased out and didn't care at all. Took hours to just pick up the rental. Will not use this location again.

ARIFMAHMOOD G. 
Rating:
5.0

Ok

JOSEFRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

Chafic B. 
Rating:
4.0

Location was good, but the self check-in app experience is horrid. I couldn't get the app to accept my photo of me or my license. I work in the dev industry, so I know it wasn't just me. Countless people said they had issues with the process. There was also an issue with my location on the return. I would carefully examine the whole process and try to improve it.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

gigmy B. 
Rating:
5.0

Customer did not leave a comment.

YONI O. 
Rating:
5.0

Customer did not leave a comment.

VICTORALEANDRO E. 
Rating:
5.0

nothing, everything was fine, no hassles, no issues, what I ordered was there and waiting for me to pick up.

Richard A. 
Rating:
1.0

The uhaul APP is the worst one ever, pick up equipment using app is nightmare, and customer service phone after hour is another nightmare.

Feng Y. 
Rating:
5.0

Customer did not leave a comment.

xiaoyu J. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Very Good, Thank you!

KWANGHYUN N. 
Rating:
5.0

Customer did not leave a comment.

KE H. 
Rating:
4.0

Last I rented a vehicle, my tank was full

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Johan G. 
Rating:
4.0

Customer did not leave a comment.

Tengfei L. 
Rating:
5.0

the room that you asignme it's at the end of that hollwayand it's very dark , I have to use a flush light all the time .

Carlos N.  |  First Impressions 
Rating:
1.0

Fault advertising, this is not the right way to do business you guys are Lying to people if you advertise 19.99 for rental the charges shouldn't be 190 something dollars .. what you supposed to rented and just leave it in you parking lot?? Of course you gonna put miles in it you guy would say it like it is … this is robbery I will NEVER use you guys again I should sent this to the Newspaper.. Fuck uhal..!!!

Reginald R. 
Rating:
3.0

Customer place cart with his personal stuff on it and locked it in his storage room

Francois G.  |  Overall Experience 
Rating:
1.0

Horrible Customer service.

Kamran H. 
Rating:
1.0

the workers are so slow and no smiles on their face.

ALEXMINKUI C. 
Rating:
4.0

Customer did not leave a comment.

CARLOSJ A. 
Rating:
2.0

they charged me an additional amount of rent, which usually when I rent in another unit is not charged, this is not the first time this has happened in this location.

GUILHERME V. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
1.0

The truck has paint scratch on the left rear tire. I didn't see the scratch when I confirmed the conditions. I have to pay $150 when I returned the truck. But, it is obvious old scratch. Scratched paint is dirty. I feel like it's setting up treat customers like me!!!!!!!

Bryan C. 
Rating:
1.0

Old car dirty felt that it was going to fall part. Price so high I will recommend RYDER instead

ROBINSON O. 
Rating:
5.0

Excelent

Laura V. 
Rating:
4.0

There was only one person processing customers & there were at least 6 customers ahead of me. It took close to an hour from the time I walk-in to the time I drove out with my trailer. I find that unacceptably long in waiting and to process me through the rental agreement. Otherwise, the salesperson was very good being the only one there to do the work. With respect to the equipment, the fender on the driver side had a piece of the fender pulled out where it was a hazard I had to bang it back in so that I would not rip my pants a second time. You will notice this in the inspection photo that I took when I rented the trailer. Was the equipment clean and well maintained? to really answer this question which is two parts ==> Part 1. clean. Part 2. well maintained. Part 1. yes the equipment was clean. Part 2. was the equipment well maintained? well I did not break down & I did not have any major equipment failure, but there was a problem with the driver side fender that caused me to rip a pair of pants. So as not to repeat the accident I the customer hammered the protruding metal back into place with a sledgehammer and some vise grips into something that was not dangerous to me or future customers. Since it seemed to have been that way for a while. Aluminum was oxidized, meaning there was no shiny exposed metal.

JOEL D. 
Rating:
3.0

hand out an actual receipt and estimate. and specify an actual estimate. customer shouldnt be charged cdw $25 x 2. very dissatisfied with pricing explanation and multiple holds and charges.

Kevin L. 
Rating:
5.0

Trucks are highly GAS GUZZLER. Would leave you BROKE!

JUANE C. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

songxue Z. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
2.0

Customer did not leave a comment.

ydris d.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

While the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Thank you.

Geraldo F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mabel O.  |  Overall Experience 
Rating:
5.0

Kadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.

THOMAS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wai W.  |  Overall Experience 
Rating:
5.0

직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요

dong-in c.  |  Overall Experience 
Rating:
5.0

Thank you for the help and the service was pleasant and comfortable

MICHELLE J.  |  First Impressions 
Rating:
5.0

Every Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.

Prince Bright A.  |  Overall Experience 
Rating:
5.0

Very accommodating and understanding.

thomas h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlotta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yan Kit Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean L.  |  Online Move In 
Rating:
5.0

Management is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.

Harjit S.  |  First Impressions 
Rating:
5.0

Andre is a really nice and pleasant person excellent experience.

Brenda R.  |  First Impressions 
Rating:
4.0

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

john g.  |  First Impressions 
Rating:
5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

RICHARD K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renèe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamal A.  |  First Impressions 
Rating:
4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Carlos Y. G.  |  First Impressions 
Rating:
5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Mary V.  |  Reservation 
No reviews have been submitted for this location.

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