Customer Reviews for U-Haul Moving & Storage of Flushing

9,112 reviews

3630 College Point Blvd   Flushing, NY 11354
(At 36th Road)

(718) 359-1919

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 359-1919

3630 College Point Blvd
Flushing, NY 11354
(At 36th Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

hand out an actual receipt and estimate. and specify an actual estimate. customer shouldnt be charged cdw $25 x 2. very dissatisfied with pricing explanation and multiple holds and charges.

Kevin L. 
Rating:
5.0

Trucks are highly GAS GUZZLER. Would leave you BROKE!

JUANE C. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

songxue Z. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

Too rude! People who are moving are already stressed. U-Haul does not need to add to the stress in the pickup process.

HIREN DHANRAJ S. 
Rating:
5.0

The only concern I had was the security of the parking lot where I dropped the vehicle off. I didn't want to leave the keys in the drop box because I could see people riding bikes through the mostly vacant lot.

terrence R. 
Rating:
5.0

Customer did not leave a comment.

Grant L. 
Rating:
3.0

Customer did not leave a comment.

JOHNA G. 
Rating:
5.0

Everything was great. Even the location was right off the road

SHEILA J. 
Rating:
5.0

Only my truck left light don't work

IVANALEJANDRO A. 
Rating:
5.0

No other improvements, did everything online and people were helpful

Pedro F. 
Rating:
2.0

Customer did not leave a comment.

ydris d.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
3.0

Pick up and customer service when renting the equipment was excellent. HOWEVER returning the equip. was another story. This is the second time in 3 weeks that I have encountered this person. The first time i gave him the benefit of the doubt; maybe a bad day, or got up on the wrong side of the day. The second time, I could see that this was the standard greeting for a customer returning equip. Nasty attitude, did not acknowledge that I was even there. left me waiting on as line for over 10 minutes while I watched him clean and mop out trucks. Totally ridiculous. The last encounter with a rep from a business is the impression that remains, and this was less than stellar. Too bad, he should find a new job if this is not making him happy, or at the very least, a refresher course on customer service.

CA R. 
Rating:
5.0

Service was excellent and professional. I would rent a U-Haul any time from this location

Clive C. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

While the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Thank you.

Geraldo F.  |  Overall Experience 
Rating:
4.0

The truck was out of tune and fit terrible gas mileage. Also the shift lever was not working properly and was hard to get it in gear.

Evan B. 
Rating:
5.0

Workers were very professional

Toolsieram S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Marjorix A. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

JOHNC B. 
Rating:
5.0

Incredibly helpful staff. Returning the truck was seamless.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Johan G. 
Rating:
5.0

Price to high price

JOSER F. 
Rating:
5.0

Very friendly staff, good service, check in easy and check out the same. I would recommend this store to all

DENNISJ C. 
Rating:
5.0

Mr andrei very professional and helpful! Teller girl very professional and helpful! 😁

Marek L. 
Rating:
5.0

Customer did not leave a comment.

William R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

Mabel O.  |  Overall Experience 
Rating:
4.0

Having to verify 3 telephone numbers During checkin is ridiculous

Timothy D. 
Rating:
3.0

Sat in line for an hour due to there being only one person attending customers at checkout!

Melisha T. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

JULIETOCUNA D. 
Rating:
1.0

Overall this experience was awful. We weren't given one of the dollies we reserved and then we're charged full price for the item $70 worth when it wasn't even given to us and were told we could argue it later- but guess what that charge is still on my card. Also after cancelling our confirmed reservation twice- one of which was day of for the pickup we were then charged for another full day when I had called to request an extension. At the end of the day- I wish we went with movers- this wasn't worth the headache and the “guaranteed” reservation is laughable since it clearly wasn't guaranteed twice in a row after they changed it on us. Oh and it was a smaller vehicle- so my boyfriend had to make 2 trips back and forth 3 hours. Awful awful experience- moving is stressful enough and now throw in an unreliable company- customer service was kind and helpful the first time around when calling to extend the reservation- but the supervisor apparently Didn't communicate this and they told us they had to charge us for it anyway. Now I have to waste more time on the phone with customer service again.

Christian A. 
Rating:
5.0

Kadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.

THOMAS G.  |  First Impressions 
Rating:
5.0

Lower gas price because I forgot to refill tank

IKE B. 
Rating:
5.0

Customer did not leave a comment.

Wai W.  |  Overall Experience 
Rating:
5.0

직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요

dong-in c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERIK K. 
Rating:
4.0

Customer did not leave a comment.

IMRAN S. 
Rating:
5.0

Customer did not leave a comment.

GRZEGORZ F. 
Rating:
1.0

They charge me $39 instead $19.99

Papa K. 
Rating:
5.0

Mr Andrei very professional! Teller so polite! Installation very professional and quick!

Mark L. 
Rating:
5.0

At this location nothing pretty good

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA P. 
Rating:
3.0

Trucks are old should have new trucks

Sebastian R. 
Rating:
5.0

Pickup was extremely friendly and nice....drop off not so much.

Christopher R. 
Rating:
4.0

Pick up time was delayed due to long line of waiting customers.

Kathleen J. 
Rating:
1.0

Horrible horrible customer service

CHARLIE N. 
Rating:
3.0

tried to rip me off on a gas charge luckly i took the picture of the odometer after shoiwing them they did not charge me deceptive pratice

THOMASJ L. 
Rating:
5.0

Customer did not leave a comment.

KEVINALEXANDER Q. 
Rating:
5.0

Customer did not leave a comment.

PRINCEBRIGHT A. 
Rating:
5.0

Thank you for the help and the service was pleasant and comfortable

MICHELLE J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jose A. 
Rating:
5.0

Tener siempre servicio al cliente en dos idiomas y tener más especiales para que sea más accesible la rentada de una van Always have customer service in two languages ​​and have more specials to make renting a van more accessible

JOSE L. 
Rating:
5.0

Every Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.

Prince Bright A.  |  Overall Experience 
Rating:
5.0

Very accommodating and understanding.

thomas h.  |  First Impressions 
Rating:
3.0

Old beat up trucks, over priced mileage charge...$2 mile for old truck? Get out of here!!!

Gelek L. 
Rating:
5.0

Customer did not leave a comment.

Cecilia D. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
4.0

Customer did not leave a comment.

marcos L. 
Rating:
2.0

Parking lot staff was friendly and helpful. All the staff at the desk were rude and very unhelpful

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Caridad G. 
Rating:
4.0

Customer did not leave a comment.

Chun C. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

Customer did not leave a comment.

Liyun L. 
Rating:
5.0

on a SATURAY AFTERNOON YOU MUST HAVE MORE THAN ONE PERSON AT THE DESK AND A SEPRATE LINE FOR CONFIREMED RESIRVATIONS. WAITED TO LONG. FOR MR, LONG

James T. 
Rating:
4.0

Yes, I would recommend but if I wanted to make a suggestion, that the excited people are more friendly I had a problem with an employee the day I picked up the truck I told him to help me move the other truck that was in front of the one I was going to use and he was very rude and He told me that I should have known how to get him out of this that he was very busy when he took out the truck, he got out angry and threw the lower door, it seems that they must be at the service of customers

Richard H. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
5.0

As usual in the shops there is part which doesn't fit customer's car but shop always has another part that does fit, but it's always more expensive and never cheaper. So, my bill instead of $394.46, came up to almost $500. Should I recommend your company with this scam? Newer! Place by itself clean.

Michael L. 
Rating:
5.0

Service representatives are smart, friendly and efficient. Great management to make it all possible. Recommend.

Peter C. 
Rating:
1.0

Trash service and too damn expensive

KAIYI T. 
Rating:
5.0

Customer did not leave a comment.

Leszek G. 
Rating:
3.0

Customer did not leave a comment.

Lotanya D. 
Rating:
5.0

Customer did not leave a comment.

Wilson I. 
Rating:
4.0

The external presentation was regular, soo many hits and was not cleaner; when I reported the tier flat before I got to go, my supporter say me "is ok, no problem, but any time the advise in a board was "tier problem"

MANUELF S. 
Rating:
1.0

Horrible experience. My truck wasn't even parked up when I got it. I don't think anyone looked at it but my nephew spotted a hole in the top. He used to work for uhaul (at that location too) and he thought they had checked the vehicle before giving it to us. The next day I see a $400 charge for the hole THAT WAS THERE WHEN I PICKED IT UP. I don't think anyone checked it before hand and they left me with the bill. Do yourself a favor. Don't come here. Or take photos before and after. It doesn't seem like anyone here takes their job seriously (at least the people I spoke to). I asked for help adjusting a mirror and the guy looked at my nephew and said, "just try harder, make him do it" That guy just sat near a vehicle hanging out and didn't make any attempt to help me whatsoever. I honestly think its due to their incompetence that I was charged. They must have missed the hole. Absolutely terrible. Not only that but I got insurance. The max I'm supposed to be charged for these supposed damages is $150. They are super sneaky. Its absolutely disgusting. This is in my neighborhood and I'm moving temporarily. When I move my stuff back I would rather go to another location then to be ripped off coming here. Please, if anyone experiences the same I encourage you to leave a review. I've heard stories but you never think about it until it happens to you.

Desiree S. 
Rating:
2.0

Long lInes

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

DAVIDJ R. 
Rating:
5.0

More customers service

Dylan J. 
Rating:
4.0

Customer did not leave a comment.

QIAN C. 
Rating:
1.0

You gave me a time to be there at 7:00 a.m. and my vehicle was out side till 10:30 a.m. That's 3 and a half hours later. That's unacceptable.

NELSON C. 
Rating:
5.0

Everything was great from the customer service to the vehicle itself. It drive beautiful. Although,this was not the location I originally reserved from. The Cypress location did NOT leave key's in the lock box for me for the vehicle I ordered, so therefore, I called U-Haul and they sent me to the college point address. Because college point was out of my way, U-Haul gave me a credit for the extra milage I wasn't expecting, which was really nice and the representative that took care of me on the phone was really nice and took care of the situation very professional. Thanks U-Haul. I'm a satisfied customer with the phone call and the service at college point. Thanks again.

IRENE Q. 
Rating:
3.0

The wait time and asking too many numbers for information it makes you feel invaded.

Elena K. 
Rating:
1.0

The 1st location was at whippers point blvd in Whitestone I ve scheduled an appointment to get the car at 530pm. I arrived at 510 and a person at the gas station told me that the associate for uhall left and I can't pick it up!! I called the customer service and they send me to another location and over there the associate was socializing and talking to a lady not for rent related things and I was waiting 15minutes in front of the register!

DOMINIC W. 
Rating:
1.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

Tan M. 
Rating:
2.0

Employees didn't communicate at all. They seemed very lazy and weren't helpful.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Make sure that your app actually works.

MICHAELP O. 
Rating:
5.0

Customer did not leave a comment.

jose P. 
Rating:
4.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Great customer service

John B. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO O. 
Rating:
3.0

Feel like a criminal when renting. Calling my numbers, my alternate number, seeing my license even thought I sent a pic of it, and just the overall pick up experience. Just pretty negative vibe.

Siu C. 
Rating:
5.0

Everything exceeded my expectations

Constantinos P. 
Rating:
5.0

I had the pleasure of dealing with both Donielle Vassell who not only understood my issue with the first rental that I was given previously by her colleague Jeffrey Taub. She went beyond what I was hoping to get and for that Ian truly grateful. As for Mr. Jeffrey Taub, his customer service skills are deplorable. I originally asked him for a vehicle that had a backup camera, and rather than listen or even make an effort to obtain one for me, he just choose the first vehicle he could. The van was an older model had a high mileage and no camera. Had the vehicle a camera i would not have minded using it, but like his service the vehicle was in need of an upgrade. I thank Ms. Vassell for her understanding and her initiative in having me obtain a much newer vehicle that had my original request.

Carlos G. 
Rating:
5.0

The manager who we dealt with(Donielle?) was friendly, professional and efficient - very smooth check in processes. The people in the yard who hooked and removed the trailer were also friendly and efficient Great experience overall !!!!

MATTHEW Y. 
Rating:
3.0

Customer did not leave a comment.

KONSTANTINOS V. 
Rating:
1.0

I checked-out online but it didn't show up, ended up being charged. Now I'm awaiting for someone to get back to me about it. Not Happy

Hilai H. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

Surprisingly a very simple process to return the truck. Out in less than 5 minutes. Very quick and efficient service. Was very pleased.

Gael S. 
Rating:
3.0

Cashier isn't friendly enough compared with my previously visit. I know fill out in person much faster and easier compared I'm doing myself online with lack of my internet data. No option was offered such as different sizes of truck when my reserved truck size isn't available. I have to run in and out for no reason, I'm glad you have great staff outside who spoke Chinese. Give him a raise!

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Marcos B. 
Rating:
3.0

Next time be more aware of the gas in the trucks. Even after I did the inspection I told the guys checking out the truck that it was less than stated on the contract. If I didn't take the picture, I would've been charged a lot more for gas.

frank M. 
Rating:
5.0

Nothing I can think of

Tushar G. 
Rating:
4.0

Customer did not leave a comment.

OLIVERT D. 
Rating:
5.0

My experience was excellent from the girl inside that did my check in to the gentleman that connected the trailer up on pickup and return. Great Staff!!

PAULJ L. 
Rating:
1.0

Customer did not leave a comment.

Lihong C. 
Rating:
4.0

Mr. Long was a friendly and very nice person with me. He helped me with great kindness.

Miriam L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro G.  |  Overall Experience 
Rating:
5.0

the whole staff are very friendly and helpful Andrea went above and beyond for me i will defiantly recommend this facility.

steven l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carlotta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yan Kit Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FREDDYA T.  |  Overall Experience 
Rating:
5.0

I very much appreciated the treatment/customer service from the staff and owner of the facility whom I interacted with several times. I would definitely use their trucks and storage units again, if I ever find it necessary to move again, which I hope I don’t! : ) and I would highly recommend U-Haul to anyone needing their services.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZHE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean L.  |  Online Move In 
Rating:
5.0

Management is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.

Harjit S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HANSELG P.  |  Online Move In 
Rating:
5.0

Andre is a really nice and pleasant person excellent experience.

Brenda R.  |  First Impressions 
Rating:
4.0

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

john g.  |  First Impressions 
Rating:
5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

RICHARD K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renèe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamal A.  |  First Impressions 
Rating:
4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Carlos Y. G.  |  First Impressions 
Rating:
5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Mary V.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top