Customer Reviews for U-Haul Moving & Storage of Flushing

It took too long to find the vehical I was renting and then it wouldn't start and Ineeded assistance to get another van.The staff were exceptional in helping me. Return of vehical took too long waiting.

This was my second time renting a trailer. I can only say that other than having to travel across the city, from Brooklyn to Queens, for a pickup, all went well!

Keep snow yard clean

Staff was friendly and very helpfull

Please improve the performance and quality at receptionist.

This machines not accept credit card. They say don't work

Wheel alignment on van was off so wasn't an easy drive! Also someone needs to show customers where to find things like mirror adjusters, wipers etc. It isn't our vehicle and we shouldn't have to try to find these things.

Nothing everything was perfect

Reservations for 9 AM were handled by 10:25; the reserved equipment (furniture dolly, pads, utility and appliance dollies) weren't available despite my reservation being 3 weeks old. The lack of equipment turned a 5 hour job into an 11 hour one, right before the NYC 02/01/21 snowstorm. I wasn't even given a heads up about this, and there wasn't so much as an apology given. I can't say that I would ever use this U-Haul location ever again after this experience.

Since I had a previous reservation done ,you should put a notice for clients who had such thing done to go online and then establish an express lane at your premises so they can be out quick.

The seatbelt of the truck was ripped and it was difficult to put on but apart from that everything was great!

More representatives working behind the counter. Although we're asked to make reservations online and upload documents, we shouldn't have to wait on lines to do the process over once we're there. The workers are very professional and helpful. I would also recommend your scanning devices be upgraded to work better.

Quick and easy checkin

Young lady at register was very helpful and friendly. Pickup and drop-off was very simple. Will use again.

More staff. The wait time to get the truck was just extreme... I felt bad for the staff who was there. Allana I think is her name? She works the PM on Saturday.. she's great. Very accommodating and helpful

Some people behind the customer service desk is so serious and not friendly, your lanes to the tellers are obstructed, too much stuff is in the middle and that's is not a clear view from the teller to the customers and vis versa.

I wanted to drop the truck in New Jersey but I was told that If wanted it drop it in NJ, where I would move to, then truck wasn't available. I would have to wait until someone called me. So I had to drive back to the same spot which costed me extra fees.

I reserved a furniture trolly the morning before my pick up when arriving they stated they were not able to accommodate me as they were none available.

There was a great female customer service representative who helped us and took care of our issue.

The rep in the morning was rude. Had an attitude from the beginning. The person that checked the truck on the return was helpful and quick.

Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Yes

Personnel was not welcoming and abrasive.

Thanks for everything

Great service. The vehicle was clean. The only problem was that the vehicle had starches and other damages when the pictures showed otherwise. But other than that I will definitely be a returning customer thank you

They told me to go online instead when I was already in the store.

Everyone I dealt with was wonderful. So easy, a fantastic customer service experience!

The location was easy to get to. Was able to park my car there during rental. People were very friendly and courteous

Excellent friendly service

Although the young lady who helped me out was incredible, I think that changing the agreed upon size of the vehicle and time of pick up without notification, needs to be corrected. It's incredibly stressful when you get a text on the day of the reservation (one hour before pick up,no-less), showing the agreed upon time for the pick up has changed and the vehicle I had ordered was not available. Luckily, I had a very helpful rep at the location who gave me an alternative solution to the problem and we worked it out.

Just a little difficult to use the mobile app. Didn't work and had to get help from customer service.

When I went to pick up they didn't have the furniture dolly that I reserved. I was told "we don't have any." You would think that you would have this especially since I placed my reservation days in advance.

The mobile check in and check out service could be convenient if the odometer readings were accurately recorded online however it was not and the whole self process led me to a lot of time used contacting customer service and sending emails. The wait time was extensive for reaching a customer service representative over the phone. I must admit that once speaking to any uhual representative, they carried out their work with respect and efficiency.

The Vehicle I rented had the check engine light on and there was a sound coming from the engine. Luckily vehicle I rented didn't breakdown on my.

Service too slow at counter or inside people

The owner (Tony?) was SUPER patient and helpful! Had trouble with the app and he went the extra mile.

The truck was clean, however it had the check engine light on and wouldn't turn on after I was done unloading. This took away more than an hour of the time we needed to finish moving. I recommend upgrading the trucks.

I was very stressed to use the service but the checkout was smooth, staff was helpful, and return was simple. It would have been nice to know I could have parked on site though!

The cashier was not really helpful. You could tell she had a long day. I was treated as if I already knew the process as opposed to informing and explaining certain things.

Have the size hand truck people reserve

Please buy newer trucks. Truck we rented 17' had 150000 miles on it with no suspension bad steering and real bad gas mileage. Horrible ride experience!

Fast and easy eeturn

Thank you

Very good

Excellent service ！

The only thing I can suggest is to please make sure the windows and mirrors are clean. The manager was very helpful and I have always had good experiences with the team at this location.

The staff was unusually kind and helpful. Daniel in the office and Andre were extremely kind and helpful in Fr george g passias

can't return the equipment to another location...

A very fast an easy process.

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

I’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

It is convenient for unloading the container and picking up the goods. Next time I’ll come back here.

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

Convenient office hours! Personnel was very helpful and great attitude!

Thanks

The best!

I wish the time at the register want so long but overall a good place.

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Great place

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

Easy to do business with and all the charges are explained. No hidden charges

Expert Customer Service!

Could have more staff for quicker service.

Good staff

Awesome customer service

It was hassle free

did not get back in on deliver of storage card said storage was closed at 10:PM

Very clean and safe Place

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

Great service. Made the transaction easy.

The staff were very helpful. I couldn't have asked for better service.

Excellent service

Thanks for a good experience

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

Everything was very great. Thank you.

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

very good

Good facility.

THANK YOU TO THE STAFF THERE

👍

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

A++

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

UHaul is the best

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