Customer Reviews for U-Haul Moving & Storage of Flushing

Rating:

2.0

EXTREME long wait for service representative. Also tried to charge me $28 for fuel when I drove the van 6.5 miles and then had to return twice to argue the charge.

Rating:

5.0

Hire an extra clerk. A bit slow with only two.

Rating:

3.0

U Haul did not keep my original reservation location. Had to use another. Online and Counterpersons were very helpful and courteous with the coreection. The first "service person" at the Flushing location was rude and combative. A second employee stepped in and made the experience much better.

Rating:

5.0

To have an available one way trailer....other than that everything was excelente

Rating:

5.0

The Service is really good, very friendly staff, clean and safe place. Andrew the manager is excellent providing the best customer service and full information about what is the best options if we do not know what to do!!! All are the best assets to that company!! Thanks for the survey!!!

Rating:

5.0

Everything was very good. The staff on site was very attentive, and the vehicle was in excellent condition.

Rating:

5.0

Location was great and had many employees to help. I did however have to maneuver through five trucks before we found one with work brake lights— that’s a bit absurd considering most of the fleet was new.

Rating:

4.0

Staff was friendly and helpful but the facility was understaffed. Waiting in line twice for a very long time.

Rating:

5.0

Great service

Rating:

5.0

Best U-Haul experience ever. Good service, brand new truck A+

Rating:

5.0

The weather it was too hot

Rating:

5.0

Very good

Rating:

4.0

Staff was incredibly helpful and considerate

Rating:

5.0

Return process is quick. Edy S. is friendly, efficient and professional.

Rating:

5.0

Great customer service from the counter folks to the crew outside. Even when I had an issue with the taillight of the tow dolly i was transporting for you, the crew person (sorry I didnt get his name) jumped right on it and had me going in no time.

Rating:

5.0

Very helpful personal

Rating:

1.0

It was not safe for the long trip had to call road side assistance midway my travel in the heat waited over 3 hours for help I went to another U-Haul so they can switch the defective one I had and they said no. I had no choice but to continue my drive with no lights it was not a safe long travel I would like a partial refund.

Rating:

1.0

The dispute department needs to get inserviced on what customer service is. Extremely rude and nasty on the phone when disputing charges that clearly were not mine!!!

Rating:

5.0

Easy drop off! Such a pleasure.

Rating:

5.0

after hours return was very crowded....maybe organize assigned parking

Rating:

5.0

When people come in late with the truck open, the app U-Haul is not working.

Rating:

1.0

They are stealing money from Customers when I took the truck was a 3/4 gas and after i returned they said it was a full tank

Rating:

5.0

Todo este tempo desafortunado para mi. Pero me senti satisfecha con la attention y en general todo fue exekente

Rating:

5.0

Thank u

Rating:

4.0

The app was too confusing at time of rental.

Rating:

2.0

The vehicle smelled awful. Not sure if it is the cleaning product used, but very unpleasant. The man who took the car at the end was incredibly rude and spoke to me in a disrespectful way. For no reason. I will not be coming back.

Rating:

3.0

Our truck was was not clean on the inside and the outside was not so great (peeling paint, dings, scuff marks, missing paint. We used it for 2 hours and did NOT get it dirty at all. We were charged for the clean-up of the people before us!!!!

Rating:

4.0

Email video link to return 24h services . As employs have to explain to new customers all the steps how return their rental on the app - delay all other customer for their pick up.

Rating:

5.0

Extremely convenient and excellent service

Rating:

5.0

The staff are courteous, kind, respectful, and attentive, and very patient

Rating:

5.0

Very busy place, but the person that helped us was excellent, very personable, funny and helpful.

Rating:

5.0

There a nice people

Rating:

5.0

Excelente muy amables

Rating:

5.0

Great company

Rating:

4.0

Much easier to drop off truck than pickup. No issues at all.

Rating:

4.0

Arrived on time at 7:30 am. Young woman at the counter was working by herself dealing with several customers. She was friendly, knowledgeable and professional dealing with each person. There should be more than one person assisting customers on a busy Saturday morning. The 26’ rental truck was clean and well maintained.

Rating:

5.0

Very nice

Rating:

5.0

I noticed that all the trailers have a bad rattling noise from the ball hitch.

Rating:

5.0

Very quick pick up and easy drop off. very well organize I did not have difficulty to back up and drop off the trailer in designated space. Motorcycle trailer.

Rating:

5.0

Great service!

Rating:

2.0

My appointment was for 3pm. At 12:04 I got a voicemail asking if I could come in for a 12:00pm appointment and telling me the mechanic was leaving at 3pm. Immediately after I got a text saying my 12:30 appointment was confirmed. Luckily, I was able to step away from work and drive over by 1:00 pm, but that experience does not make me eager to recommend your store.

Rating:

5.0

It is a family and friendly environment

Rating:

4.0

Storage was well lit, climate controlled and clean

Rating:

4.0

The car need alignment 1134#

Rating:

5.0

Great job

Rating:

4.0

You must tell customer how the wiring is going to be installed before it is done

Rating:

4.0

Previous week rented a Dodge product. It was great. This week was a General Motors product. It was very disappointing in comparison.

Rating:

5.0

Exeñlent

Rating:

4.0

Staff was nice, helpful and attentive to my needs.

Rating:

5.0

Everyone was always attentive to me, answering all my questions, and just generally helpful.

Rating:

5.0

No comment

Rating:

1.0

When I return the truck today, one of the staff members is trying to charge me extra for some bullshit reasons, even though, in the end, they didn't charge me, but I felt disrespected.

Rating:

1.0

The person I returned the car to was very unfriendly, and the staff inside the office had the same attitude. The person outside told me to go inside and speak to the front desk, but when I got there, they told me to go back outside and find someone else. No one was helpful, and everyone seemed annoyed just to be doing their job. I definitely won’t be renting from this location again.

Rating:

5.0

ANDRE WAS ABSOLUTELY AMAZING AND ONE OF THE MOST HELPFUL CUSTOMER SERVICE PROVIDERS. THANK YOU U-HAUL OF FLUSHING YOU GUYS ROCK!!!

Rating:

1.0

Never again go to this U-Haul location: 3630 College Point Blvd Flushing, NY 11354 Even if you rent equipment ( hand truck, dolly...) with a vehicle it does not mean you will get it. They will push you to buy it from them. There are errors uploading pictures of the vehicle you rent and cannot get confirmation. Then they tell you to leave without confirmation which is illegal.

Rating:

5.0

This rime the counter person was quick and attentive

Rating:

5.0

Awesome

Rating:

4.0

Would be great for business hours to be longer if possible.

Rating:

1.0

The salesman was short tempered and irritable. The van smelled strange and they charged me extra to clean it! The app wasn't working when I tried returning it. I will never recommend this location!

Rating:

1.0

The customer service attitude is poor. It needs to be more friendly, patient, and helpful to customers.

Rating:

5.0

Nothing everything was great!!!

Rating:

3.0

The cargo van was good. The 15’ van I upgraded to was a rolling piece of junk. The counter woman who helped with the van and my 15’ truck upgrade was great and an amazing employee. That 15’ truck needs a complete overhaul or taken off the road. The highway vibrations, the rubbing noises that came and went, the sliding cargo door that stuck at halfway. I felt like the truck was made in the 1970s and needs to be retired.

Rating:

1.0

I wanted a Dodge van at the desk, but they just lent me a Chevy van and ignored my request. So I went outside and asked if they had a Dodge van, and they said they had a few available. When I asked again at the desk, they changed it to a very rude one. I don't know why I have to go through all this trouble to get one.

Rating:

3.0

I inspected the outside of the truck however inside the truck once I got to my destination was filled with garbage. I had to unload all the garbage and boxes and leave it by my house and pay someone to haul it away

Rating:

5.0

Gracias

Rating:

1.0

Rats in this storage is problem. Plus people live in their storage unit. Very cold. The staff is not helpful. Still have two units I trying to move soon

Rating:

3.0

It was my First time of Renting the ~Storage 🥹 … help me get through the rough times … Thank You 🙏🙏🙏 Very Much … 🫶🏻 … 😉✨💖✨

Rating:

5.0

The UHAUL @College point is fine. What really stands out is Mr Andre Long. He has always had my best interest at hand. There is no doubt that this location is a tribute to his dedication and work ethic. I will continue to be a returning customer because of this dedicated Manager and all around good person.

Rating:

5.0

Everyone in the facility is very professional and the Manager is absolutely awesome and I believe the staff is doing as the manager does and it shows. Thank you for your service. David Lugo

Rating:

4.0

My storage has given me not only space for my belongings to put in place, but enough is enough when I went broke & have no job, so I took the liberty to remove or declutter my items since I have a family to think of. Thank you Uhaul for renting me a storage space, maintaining as best as you can with the cleanliness around my storage & for having bathrooms. Sure staff are limited, but friendly specially when I had to report to remove my profile from the system. Liked the one time van rent out in which ironically was limited too from that time before the pandemic. The rent increase every year was not bad when I used to work. Thank you Uhaul for opening my eyes & for your service.

Rating:

4.0

Buenos servicios gracias

Rating:

4.0

The woman who helped me check out was awesome. Friendly, efficient, helped me with a request.

Rating:

2.0

The agent gave me a bad truck, which broke down n we waited hrs to get movers to transfer all the stuff. My first order was totally cancelled. All I wanted to cancel was the tow, but the whole thing was cancelled by the same agent n I was never informed until I was to pick up the truck. Then he said they didn’t call u I said for what they were to call n tell u they cancelled I never did find out who they were. Someone named Dawn in customer Svc. Said I would be called the 3 business day n no one has called yet. Alyssa was great n helpful but she also said I would be called n no one did I was told that I wld get some kind of resolution to this awful problem. I’m returning the truck now cleaned to Flushing

Rating:

1.0

The space I rented was seriously inadequate; the actual usable area was smaller than the displayed area. There was even a large circular load-bearing column in the warehouse, so the effective usable area was less than half!

Rating:

5.0

The employees at u-haul are simply the best in customer service satisfaction. They make any experience a pleasant one. Andra is the best of the best. So professional always. He always makes our company transactions a pleasant experience. He deserves a raise for an outstanding job always. Andra and the other employees are what helps us all decide when and where we want to rent trucks or store stuff. God bless them all and thank you.

Rating:

5.0

😊

Rating:

1.0

The facility smelled like moth balls the ventilation was terrible , the staff spoke to you customers as if we were in the street , I would NEVER use uhaul for any service !!!

Rating:

4.0

11pm access for travelers would br welcomed! thanks

Rating:

3.0

Cuando uno no habla inglés deberían de tener un poco más de paciencia con los clientes Pero si recomendara a mis amigos

Rating:

3.0

Leave after 27 years but staff treat us not fairly .

Rating:

5.0

Very Clean and we got to donate some clothes. If ever we needed a storage again, will definitely come back to this one.

Rating:

1.0

The staff does not communicate with each other!! I was almost dead in the hospital and I told the staff at the location and they could care less and only wanted payment! My things where auction off and there was many items that had sentimental value that are gone! I will never use U-Haul or refer anybody ever to your establishment!

Rating:

1.0

Been using the storage facilities for about 15 yrs (2 different accounts) and in the beginning everything was okay... just okay. There were no storage facilities with 24 hr access in the area, so didn't have much choice. Prices, availability, cleanliness, and service was not all that bad. Was even offered a free month when a year was paid upfront. As time went by, prices were jacked up, started getting dirty from people leaving garbage all over or wait a good 30 - 45 mins standing in line just to get some help because online service wasn't available back then (and sometimes even to this day). Once the online service was available, the horror story began. Don't know who made it, but it was a shitshow. Couldn't use it without getting a migraine or constantly going down. Even up until today looks like a website that was made by a 80 year old person who just started using the internet. Hope they hire a second grader who can definitely make it better in 2024. Installed sliding doors that were shutoff or inoperable most of the time. Should've made it accessible to people with their cards or at least make the manual door wider for people that access at 2 or 3 in the morning to avoid the rush. And speaking of rushes, the traffic on the weekends to get to the storage facilities was a nightmare! The street traffic, is something that can't be controlled but during the day, there are so many soliciting "illegal aliens" that don't even speak English trying to look for work or sneak into the bathroom especially when it rains, snows, or the weather gets bad, they go stand inside the facilities where they don't belong! Even took pictures of some of them, and had to threaten to call police before finally leaving me alone. Recently, even during the day, there is no parking available for the storage unit owners because of the "genius" employees that park the UHAUL vehicles in our spots or the "mentally handicapped" people that leave their cars thinking it's all day free parking! And as for the nighttime, that's a whole other story. On top of the sliding door situation, sometimes the elevator was inoperable, someone sleeping in the bathroom, and it also seemed like some people were living in their storage units! Got dirtier and started to smell! After the so-called climate controlled atmosphere was placed in, this got worse. Also, on the weekends, almost definitely, we could barely get into the driveway because of the "idiots" that drop-off the vehicles so amazingly! Had to come back the next day soooo many times! ENOUGH IS ENOUGH! If I could request a refund everytime I was inconvenienced, UHAUL will probably pay me to use their storage. It is highly recommended NOT to rent the storage units unless you REALLY are a glutton for pain and REALLY have money or time to waste. But again, it's not like we have a choice around this area. If you must... GOOD LUCK!

Rating:

5.0

I not only enjoyed the storage ability but rental of your Uhaul trucks and vans...

Rating:

5.0

Thank you for having the space for me to store some stuff temporarily. It was tremendously helpful. As a new customer with no experience and not big on technology, your staff were very helpful. Grateful.

Rating:

3.0

Great location. Very busy and the computer system was down, causing a return trip to close out my bill. Otherwise a good experience all around. Thanks!

Rating:

5.0

People who working for uhaul was very nice and very helpful. Especially, store manager was very nice and very helpful. Thank you very much !!!

Rating:

1.0

no dumpster service available for unwanted items and Uhaul doesn’t offer driver service !

Rating:

5.0

Excellent services

Rating:

3.0

Almost every time I have been there, if I need help at the main desk, it takes FOREVER!!! There is usually only 1 person working, it takes extremely long to get through whatever steps the computer takes them through. As one person in line said, I could rent a multi thousand dollar car in seconds at a car rental company. I assume your computer system should be updated. The employees seem frustrated as well. The facility was clean, it would have helped if more air was circulating throughout each isle of lockers. It was very uncomfortable in there in this hot weather. The staff was very nice and professional!

Rating:

5.0

Friendly and knowledgeable…

Rating:

4.0

The location is very cleaned and well maintained. However I saw large bugs flying around near the place you empty your things. My storage I received had some damage at the bottom of the door so I had my tour guide take a photo.

Rating:

1.0

The U Haul employee named Andre is a nasty, rude, lazy, obnoxious, slow, and he is your store manager!!! Treats customers differently based on race, and treated me with a nasty attitude because I looked Asian. Even after first initial payment issue was settled about a week ago, our storage door had a lock. He lied that he sent someone to unlock it when it was a lie. I had to go back and forth from our storage on forth floor to the front desk three times to have him go up to unlock it himself without any apology for the inconvenience and for his lies…. NEVER will I use this facility for my storage needs, nor say anything nice about renting a space at this location. I have been having great experiences in different Uhaul locations, but this location needs to change its manager to make this place to be on par with other locations and your company’s standard if there is any…. Stop hiring unqualified individuals as managers because it ruins the entire facility…. I really think that your company should do a surprise audit or inspection to get this issue corrected fast as I often see so many unhappy customers on the lines to get helped…. Truck rental is another disaster in itself…. People are arguing outside. Gas gauge is working where I put in gas, but the needle doesn’t move at all…. If I was nasty, I could sue for faulty gas gauge that defrauds customers…. Please do bring sanity to this place as I like using Uhaul!!!

Rating:

5.0

And a very chaotic environment. It's nice to have a secure storage unit for my business. But most of all I want to thank the staff was always helpful. I've been there for over 10 years I think. I might be back.

Rating:

5.0

Excelent customer service.

Rating:

3.0

The staff that helped with our storage unit was helpful & friendly. But, the one older gentleman, Jeffrey Taub, who was supposed to help me check out my truck rental didn't help me properly. I had to go back inside to him 3 times. I wasted over an hour just trying to get 1 rental truck dealing with him. Very unprofessional. I went to him to pick up my rental and he had me do it over my phone when I was already in front of him at the counter. I tried over the phone & it didn't work so I still had to go back in to him. It took him 3 mins to get me started. He could've done that the 1st time I went to him. Then he gives me truck keys for trucks that were in the middle of the rows. Not in the front. We Had to wait until the other trucks get moved for us to get the one we rented. He gives me a truck that has almost no gas. I asked him if he had one with atleast half a tank of gas. I wanted to make sure i didn't get stuck getting to my destination and he tells me there's a gas station up the block... Very unprofessional..

Rating:

5.0

Completely Satisfied

Rating:

5.0

It is my first time renting a storage and what I like the most is that the entire area is air-conditioned and the security to enter the building is very safe and especially in the elevator it does not move if the security code is not entered both to go up and go down and those things give me more confidence in my things in storage.

Rating:

5.0

You have good staff at Uhaul in College Point. I must say if she is not already she needs to be management. I don't know her last name but her name is Nyasia. Excellent customer .service.

Rating:

5.0

The stsff was very friendly and helpful.

Rating:

5.0

The staff was kind and helpful

Rating:

4.0

The Store Manager Mr.Andrew 😇was VERY VERY FRIENDLY & KINDLY HELPFUL especially with my situation of hardship ( I saw the little note on a one month free trial) 🥹 I appreciate with everything people have do or done to OTHERS 😇 make it a pleasant experience 😂… Thank you 😉

Rating:

5.0

I loved this uhaul storage facility so much. Friendly service, good condition, and convenient. I only moved because I needed a bigger storage and they didn't have anything available. Otherwise I would highly recommend them. I will miss this place. Goodbye and thank you uhaul college point.

Rating:

5.0

Good

Rating:

5.0

Great customer service , 1 time we had issue with accessing the unit , which was very inconvenient. Had to pay the guys and bring the stuff back . Besides that all was good .

Rating:

5.0

Everything went well !!!! Thank you very much

Rating:

5.0

I love the whole process in hauling and storage but your promo is if you use the uhaul van and avail the storage the first month is free but unfortunately they charge me one month right away I try to call but it takes forever for someone to answer my call been waiting for 15 Mins still no one answered….

Rating:

2.0

My storage had a leak and a pillar structure of the building which take away from my space of storage.

Rating:

5.0

My van rental and move-in were extremely easy.

Rating:

4.0

One negative aspect of my experience was the long line and wait time to receive services. Otherwise it was a relatively pleasant experience.

Rating:

5.0

Good job 👏

Rating:

5.0

Even though there was a line and staffing was short., Andre dealing with the customers was very professional and patient with everyone. He stated clearly what you must do and walked you through each step if you didn’t understand. He did a great job.

Rating:

4.0

Too long of a wait at times, to be helped.

Rating:

5.0

Excellent

Rating:

1.0

Got storage that was not under my name when changed under my name the promotion that was available was not added to my account not only that I was only on that account for one month when you sold all of my things with no regards to me not knowing anything about your company but thank you for selling my belongings

Rating:

5.0

Everyone was very helpful.

Rating:

2.0

A guy working at the counter was ok but other helping staff didn’t help to remove the trailor and then I told to counter staff your guys left without removing the trailor from my car. I was busy in loading my language in the store .

Rating:

5.0

The young lady that helped us was knowledeable and friendly. She showed us how to use the key card and showed us where the locker was licated. She even marked a map for my brother to use do he could find the licker easily.

Rating:

5.0

Top of the line service. The employee showed tremendous patience with me in asking numerous questions.

Rating:

4.0

Only drawback is sometimes the strange people that are not customers who try to wander in and around the facility.

Rating:

2.0

The website advertised 24 hour access moving from out of state and living temporarily in a hotel it worked best for me as i have used that feature for other out of state moves in the past usually for an additional small fee. when i arrived with a fully loaded u haul truck the front desk attendant stated that it was for "commercial guest only" businesses etc. I stated that that was clearly stated on the website or on the signage that was next to the desk. She stated that's just how it is. Having to catch a flight back i was put in a position of having no choice but to complete the move in. When i was moving out i asked for 24 hour access again because i am again completing this alone and when i called the gentleman i spoke to said that they stopped offering that service a while ago and extended the normal access hours. I advised him that i am requesting this as a last resort and he reiterated that the service is completely unavailable to everyone. I advised him of again the website and the posted signage in the facility and they stated that "we just didn't change it yet" and reiterated the hours are from 5am to 10pm implying that that should be more than enough time. I think its unfair for someone who does not know my life situation or responsibilities to decide that their hours should not be a problem for me. i work nights and have people to take care of during the day. i shouldn't have to explain that to someone to get the services as advertised when that was the reason i chose that storage facility

Rating:

4.0

Front desk staff was wonderful and helpful. Surrounding staff were not friendly at all, not helpful. Definitely should reconsider not prorating renters who move out of their units days after rent is due.

Rating:

5.0

While this could have been a review that would have been more average, I had a great experience with U-Haul providing some incredible customer service. I had rented a truck from one U-Haul location and drove it to another U-Haul location across states. The location I brought the U-Haul too was a storage facility where I had rented a storage unit. The elevator at this location was broken and it required me to use the back stairs to go up 3 flights of stairs with all my livelihood into this storage unit. The staff there was extremely friendly and accommodating because of this and were able to compensate me graciously for this experience and their apology came from a place of true empathy for a customer. The staff at the 25 Jefferson Street location in Stamford, CT that were working yesterday deserve some recognition for this. At a time like this during the pandemic, it is acts like this that make a company, that make customer service, that make people's days and they remember these moments. Thank you UHaul, and please make sure to recognize the staff that day who helped me, they deserve it. I will continue to be a long term Uhaul customer because of acts like this and the payoff on the bottom line will be well worth it for the compensation that was provided out of the kindness of their hearts. Thank you!

Rating:

5.0

Well run facility and extremely convenient.

Rating:

5.0

the room that you asignme it's at the end of that hollwayand it's very dark , I have to use a flush light all the time .

Rating:

3.0

Customer place cart with his personal stuff on it and locked it in his storage room

Rating:

5.0

While the storage room was secure, it was not well lit (there were lights but the light in the floor, but above my room there wasn't enough light). However, overall I was satisfied with the facility. Thank you.

Rating:

5.0

Kadeem Dixon and and Manager Barr were awesome in assisting me for my storage needs. Friendly and patient service.

Rating:

5.0

직원들 친절하고 보관시설을 처음 몇달은 걱정을했는데 지내보니 안전하고 좋아서 다음에도 필요하면 여기로갈것이고 모든 이는사람이 스토레지룸을 물으면 여기를소개하겠습니다.좋아요

Rating:

5.0

Thank you for the help and the service was pleasant and comfortable

Rating:

5.0

Every Associate at this site was extremely nice and catered for all my needs. Thanks Ilanna for your help. Definitely 5 stars.

Rating:

5.0

Very accommodating and understanding.

Rating:

4.0

Mr. Long was a friendly and very nice person with me. He helped me with great kindness.

Rating:

5.0

the whole staff are very friendly and helpful Andrea went above and beyond for me i will defiantly recommend this facility.

Rating:

5.0

I very much appreciated the treatment/customer service from the staff and owner of the facility whom I interacted with several times. I would definitely use their trucks and storage units again, if I ever find it necessary to move again, which I hope I don’t! : ) and I would highly recommend U-Haul to anyone needing their services.

Rating:

5.0

Best center ever!! The employees are the best 💙💙

Rating:

3.0

1st I never asked for climate control room. 2nd whole floor is climate controlled. Mind you, you still charged me for that separately, which is unfair. 3rd when I booked online not only storage room, everything even trailer, was totally different prices when I came to the store to get finalized.. This is BS, I would never ever recommend to NO one's...

Rating:

5.0

Management is very nice, Andre saw the line getting longer and started taking each customer off and was very patient and efficient with them. He was working till very late and I passed by him a few times as I was loading my unit. True team player and should be in a higher role than just one store management especially for almost 18 years.

Rating:

4.0

Andre was great the storage room not great it was dark , even smaller than the one displayed, dirty, smelled like mildew, the young Asian guy was nice to me until I declined the storage room then he was rude and not helpful plus he did not know the floor to go to then I told him it’s one floor below and the sad part was there wasn’t enough staff and the manager was the reason why I was interested at first because of his knowledge, understanding, patience, excellent customer service It’s just the store needs a make over and the storage facility or put Andre into a new store in a higher traffic location he is an asset to any company especially U-haul. He is the reason why there’s any business his personality is excellent and service is A1!!!!! Thank you Andre

Rating:

4.0

The manager Andre was excellent he deserves to be in a flagship location to be honest with a full great staff(team) to compliment his great customer service skills, mannerism, professionalism, knowledge, and he’s patient as well as great with employees in his establishment as well as other stores. He needs a better store and more employees plus a raise!!!!! He’s a great access to the company he belongs in a better location or the storage store needs a make over to compliment the great service Andre provides please give him acknowledgement monetary wise as well as more staff and a store make over there is plenty of potential and he is one of the greatest managers he does a lot of work and I will send people to apply for jobs at that location that have great sales and customer assistance Andre deserves the best! Thank him more ways than just Manager of the month please and thank you Andre and U-haul!!!!

Rating:

5.0

Andre is a really nice and pleasant person excellent experience.

Rating:

5.0

Es uno de los mejores que he rentado por la amabilidad y cortesiade los empleados en especial del manager andre long

Rating:

1.0

I have been a uhaul customer fir many years, this facility was horrible. Our belongings were destroyed by water damage, mold and mildew destroyed our storage boxes and possessions. It was disgraceful!! The precious valuables were things treasured from years, decades ago and no value could be put on them. We will never get those pictures, diplomas and various other treasures our family saved. Shame on uhaul and their flushing facility and employees. I will never use or recommend you again!

Rating:

4.0

Nyala Barr was my representative, she was very easy to deal with and professional she made everything quick and painless.

Rating:

5.0

Almost 3years I enjoyed the clean and convenient Storage facility with 0 problems.

Rating:

5.0

The service during this pandemic that usually has offered to their customers show the values and care from the company and emploeyer truly care about us. THANK YOU FOR YOUR SUPPORT.

Rating:

5.0

Appreciate all the staff and special thanks to the manager at flushing Andre, very helpful in these troubled times. Yes

Rating:

3.0

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

Rating:

5.0

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

Rating:

1.0

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

Rating:

5.0

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

Rating:

5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

Rating:

2.0

I’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

Rating:

5.0

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

Rating:

1.0

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

Rating:

5.0

It is convenient for unloading the container and picking up the goods. Next time I’ll come back here.

Rating:

5.0

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

Rating:

5.0

Convenient office hours! Personnel was very helpful and great attitude!

Rating:

4.0

Thanks

Rating:

5.0

The best!

Rating:

5.0

I wish the time at the register want so long but overall a good place.

Rating:

5.0

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

Rating:

4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Rating:

5.0

Great place

Rating:

5.0

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

Rating:

5.0

Easy to do business with and all the charges are explained. No hidden charges

Rating:

5.0

Expert Customer Service!

Rating:

4.0

Could have more staff for quicker service.

Rating:

5.0

Good staff

Rating:

5.0

Awesome customer service

Rating:

5.0

It was hassle free

Rating:

2.0

did not get back in on deliver of storage card said storage was closed at 10:PM

Rating:

5.0

Very clean and safe Place

Rating:

5.0

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

Rating:

5.0

Great service. Made the transaction easy.

Rating:

5.0

The staff were very helpful. I couldn't have asked for better service.

Rating:

5.0

Excellent service

Rating:

4.0

Thanks for a good experience

Rating:

2.0

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

Rating:

5.0

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

Rating:

5.0

Everything was very great. Thank you.

Rating:

4.0

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

Rating:

5.0

very good

Rating:

4.0

Good facility.

Rating:

5.0

THANK YOU TO THE STAFF THERE

Rating:

5.0

👍

Rating:

4.0

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

Rating:

5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Rating:

1.0

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

Rating:

5.0

A++

Rating:

5.0

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

Rating:

5.0

UHaul is the best