U-Haul Moving & Storage of Flushing

8309 reviews

3630 College Point Blvd   Flushing, NY 11354
(At 36th Road)

(718) 359-1919

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Contact Us

(718) 359-1919

3630 College Point Blvd
Flushing, NY 11354

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

HEGAO Y. 
Rating:
4.0

Customer did not leave a comment.

Lee M. 
Rating:
4.0

Customer did not leave a comment.

WARISM B. 
Rating:
5.0

Customer did not leave a comment.

Eldan S. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Although the young lady who helped me out was incredible, I think that changing the agreed upon size of the vehicle and time of pick up without notification, needs to be corrected. It's incredibly stressful when you get a text on the day of the reservation (one hour before pick up,no-less), showing the agreed upon time for the pick up has changed and the vehicle I had ordered was not available. Luckily, I had a very helpful rep at the location who gave me an alternative solution to the problem and we worked it out.

Mohamed E. 
Rating:
5.0

Customer did not leave a comment.

Ezra C. 
Rating:
4.0

Just a little difficult to use the mobile app. Didn't work and had to get help from customer service.

PATRICKLOUIS Z. 
Rating:
5.0

When I went to pick up they didn't have the furniture dolly that I reserved. I was told "we don't have any." You would think that you would have this especially since I placed my reservation days in advance.

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Adil B. 
Rating:
4.0

The mobile check in and check out service could be convenient if the odometer readings were accurately recorded online however it was not and the whole self process led me to a lot of time used contacting customer service and sending emails. The wait time was extensive for reaching a customer service representative over the phone. I must admit that once speaking to any uhual representative, they carried out their work with respect and efficiency.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Pei Z. 
Rating:
3.0

Customer did not leave a comment.

Steven W. 
Rating:
3.0

The Vehicle I rented had the check engine light on and there was a sound coming from the engine. Luckily vehicle I rented didn't breakdown on my.

MARCELO R. 
Rating:
1.0

Service too slow at counter or inside people

JESSE H. 
Rating:
5.0

Customer did not leave a comment.

Ning T. 
Rating:
5.0

The owner (Tony?) was SUPER patient and helpful! Had trouble with the app and he went the extra mile.

James D. 
Rating:
4.0

Customer did not leave a comment.

JAEH C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

CARLJ R. 
Rating:
5.0

The truck was clean, however it had the check engine light on and wouldn't turn on after I was done unloading. This took away more than an hour of the time we needed to finish moving. I recommend upgrading the trucks.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
5.0

Customer did not leave a comment.

chunjing z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

I was very stressed to use the service but the checkout was smooth, staff was helpful, and return was simple. It would have been nice to know I could have parked on site though!

Natalie K. 
Rating:
1.0

Customer did not leave a comment.

Tashi L. 
Rating:
3.0

The cashier was not really helpful. You could tell she had a long day. I was treated as if I already knew the process as opposed to informing and explaining certain things.

Juan O. 
Rating:
3.0

Have the size hand truck people reserve

RAYMONDG F. 
Rating:
3.0

Please buy newer trucks. Truck we rented 17' had 150000 miles on it with no suspension bad steering and real bad gas mileage. Horrible ride experience!

Maurizio D. 
Rating:
3.0

Customer did not leave a comment.

SANDRINAN P. 
Rating:
5.0

Customer did not leave a comment.

Lailah M. 
Rating:
3.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Faiyaz D. 
Rating:
5.0

Fast and easy eeturn

CHAFICABDUL B. 
Rating:
5.0

Customer did not leave a comment.

ANDREWD H. 
Rating:
5.0

Thank you

Jun W. 
Rating:
5.0

Customer did not leave a comment.

Jorge L. 
Rating:
4.0

Customer did not leave a comment.

LI Y. 
Rating:
5.0

Very good

Jun W. 
Rating:
5.0

Excellent service !

ZhengLong C. 
Rating:
5.0

The only thing I can suggest is to please make sure the windows and mirrors are clean. The manager was very helpful and I have always had good experiences with the team at this location.

KEVINT S. 
Rating:
1.0

Customer did not leave a comment.

Kristopher B. 
Rating:
5.0

Customer did not leave a comment.

Yongjin K. 
Rating:
1.0

Customer did not leave a comment.

Bo Z. 
Rating:
5.0

The staff was unusually kind and helpful. Daniel in the office and Andre were extremely kind and helpful in Fr george g passias

George P. 
Rating:
5.0

Customer did not leave a comment.

Fremon C. 
Rating:
3.0

can't return the equipment to another location...

hezhong Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
5.0

A very fast an easy process.

Christine L. 
Rating:
4.0

Customer did not leave a comment.

Theresa A. 
Rating:
4.0

Hit or miss some reps are excellent here and some reps could use some customer service training. Equipment is not well maintained, in need of equipment retirement

Daniel G. 
Rating:
4.0

Customer did not leave a comment.

Jungmin C. 
Rating:
4.0

It's time for U-Haul to update the trucks

Evangelos V. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

Convenient

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Jinchun G. 
Rating:
5.0

Customer did not leave a comment.

Marc K. 
Rating:
5.0

With the exception of "contact free" truck retrieval since I had to go inside and wait on line to get the keys to truck I didn't mind this new feature option at all. Drop off was easier than previous experiences. Would rent from this location again.

Alejandro M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

I got rental from here couple time already. And both times interior windshield glass were not clean, especially hard to see in night time. On my last rental one of headlight went out and windshield wipers suddenly stopped working during middle of the drive that is safety issue. I really hope they can put more attention on detail to maintain and clean the glass on the vehicle. Overall I still recommend this location

Hang L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
1.0

The representative who helped me was not nice nor helpful. She referred me to check in on the app because I was dropping off after hours but was able to assist the guy before me who was dropping off after hours too. I used the app to check-in and had to walk back and forth several times due to lack of communication on her end AND having the U-Haul app lag/shut down on me a few times, and on my boyfriends phone. I wasn't barely helped and really had to navigate the service on my own and with all the delays, I had to pay my movers longer. Terrible service and not sure I'd come back.

Lisa B. 
Rating:
3.0

The people in the parking plaza were warm, and the people in the reception room were cold and impatient.

shuyong w.  |  First Impressions 
Rating:
2.0

The check in is too time consuming. Even using the app to check in the counter service is way too long.

JOHN B. 
Rating:
5.0

The truck was slow. Getting speed was hard. Sluggish

deborah P. 
Rating:
5.0

Customer did not leave a comment.

Courtney M. 
Rating:
5.0

Customer did not leave a comment.

Ariadna H. 
Rating:
4.0

Customer did not leave a comment.

JAKE A. 
Rating:
5.0

The customer service reps were fantastic!!

JOSHUAD A D. 
Rating:
5.0

I never do these surveys but I just had to on this one I felt with a lady named Daniiella sorry if I'm messing her name up very pleasant professional and sincere from when I made the reservation to when I picked up the vehicle personality was just awesome thank you thank you thank you

TIMOTHYD H. 
Rating:
5.0

From start to finish all staff was very professional and met all my needs!

George S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Marla B. 
Rating:
3.0

Customer did not leave a comment.

Brent K. 
Rating:
5.0

Customer did not leave a comment.

ester p.  |  Overall Experience 
Rating:
4.0

Front desk provides more rapid customer service

Elvin G. 
Rating:
5.0

Customer did not leave a comment.

Denesh J. 
Rating:
1.0

Flushing queens was ok. As a company they are horrible. Told me 11/13 at 5:45 pm they had the trailer I need. Get to the shop in farmingdale around 7 they dont have one. Got the run around and was able to get a trailer the next day in flushing but it was too late and a waste of my money and time. . Lost the day cause of uhaul. Will never use them or receive them to anyone .

frank P. 
Rating:
5.0

Customer did not leave a comment.

Josip L.  |  Overall Experience 
Rating:
1.0

Representatives were unnecessarily rude. I will now be renting from this location again.

Casey S. 
Rating:
5.0

Customer did not leave a comment.

Zhengrong C. 
Rating:
5.0

Customer did not leave a comment.

cezar P. 
Rating:
5.0

Customer did not leave a comment.

Monica L. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
1.0

The van I received smelled like absolute garbage. One of the worst smells I ever encountered. Does U haul clean or even check the vehicles? The worker handling drop off thought it was funny, while I did not. Making situations worse and the sales associate Joshua thought it was funny and did nothing to accommodate me. I will not be using the u haul company and I will make sure everyone I know doesn't either. Thank you for your lack of professionalism.

MATTHEWJAMES O. 
Rating:
2.0

Customer did not leave a comment.

Lioz H. 
Rating:
5.0

Customer did not leave a comment.

degao X. 
Rating:
5.0

All good

Francisco M. 
Rating:
4.0

Customer did not leave a comment.

Morgan P. 
Rating:
1.0

Mal servicio al cliente no explican nada bien

Silvia T. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Ordered a 10' truck but none were available. Got a van instead.

Kwok P. 
Rating:
3.0

The app is convenient but has it's issues. The process takes a while after you arrive to pick up the vehicle. There should be an option to do the pre-screening prior to arrival so that the process is faster. I also rented the appliance dolly online, but when picking up the truck I had to request for someone to get it for me. It would be nice if it was already in the back of the truck. In addition, I got charged twice for the appliance dolly when I only rented one. How did that happen? Called customer support and said the manager will call me back to correct the issue and never did. I called the local office but manager is not available. Why does this process have to be so difficult?

Jeffrey W. 
Rating:
3.0

Customer did not leave a comment.

Jannis P. 
Rating:
4.0

When you make a reservation over 30 days in advance you shouldn't tell the customer you don't have it less than 24 hours before

MICHAEL R. 
Rating:
5.0

2nd time in 2 weeks renting a motorcycle trailer and couldn't be happier with the service. Thank you.

Steven K. 
Rating:
3.0

Check vehicles safety first,then people can do the outer inspection.

D M. 
Rating:
3.0

Not a friendly place at all. An Employee needs to improve attitude toward customers. she was angry when I asked a question. I was only asking where I can pick up the key. I felt pretty bad.

Jaesang K. 
Rating:
3.0

The girl at the front desk or is the worst at Customer service rude disrespectful The way She talks to you like you're an idiot Then the stores open till 8 o'clock I return the truck at 7:15 and she tells me she's close she's not gonna help me return it the customer service there is horrible you need a manager to go there and straighten that team out

MICHAELF T. 
Rating:
3.0

Your employees need more people skills they need to be more accommodating and more patient with the client.some how they seem not happy being there and it translates to the way they treat the client literally not showing care.also the gas reading was never correct besides that the other services was good

Frankie R. 
Rating:
5.0

Customer did not leave a comment.

ELMERALEXANDER A. 
Rating:
5.0

Everyone at U Haul storage in Flushing were always friendly and helpful. I had my storage unit there for over two years and never had a problem. Thank you so much.

Joseph S.  |  Overall Experience 
Rating:
1.0

I disappointed to rented U-Haul Van. The day befor I pickup, I came to U-Haul saturday to make reservations that I needed the 15'N Truck Van, same as I had rented before, I sad. But that U-Haul employer he dont answered, he just printed the papers he needed and he give me the copy. Than he serving athers customers. On the ways I go home I repeat to read the paper he gives to me that I realized that I got big citing from that guys, he dont give me the 15'N truck Van as I ask hem, he just put van in the paper. The nex days when I came to pickup the car, I asking again the Van'15 N, but he answered 'you get what in the paper printed.!!* This is actually reason I can't returned the van as shedulled...! Good luck U-Haul.....!!!**

JEREMIA G.  |  Overall Experience 
Rating:
5.0

Gracias x su gran servicio, estuve ahí. x 5 años y fue excelente

CARLOS B.  |  Overall Experience 
Rating:
5.0

Yesterday are used your one 800 number why are you asking me about the storage continued main unit containment unit building that I store my property in? I want to to give the representative of your online service Kudo but at the same time I can do both. She was very helpful her name is Candy I did not ask her her last name she was from the one 800 number you have posted on your website. Please if you have any record of the cold find out who she is so she can get the accolade as well. Thank you for listening. Kent out!

RICHARD K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cindy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renèe B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimone g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pandhe K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YING J.  |  First Impressions 
Rating:
2.0

I’ve rented storage units in many places. Uhaul was the only one who don’t pro-rate. I had to pay a whole months rent and only stood for 6 days. I would never deal with Uhaul again for this reason

leann c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

thomas w.  |  Overall Experience 
Rating:
5.0

I did not ask for it but they offered me one month free. They provide all basic needs and info to make me feel at ease about storing my things

Felman A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HAMERSON O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamal A.  |  First Impressions 
Rating:
1.0

That was the worst experience of my life the customer service at the flushing location was horrible. I wouldn't recommend this place to my worst enemy.

Tonita Q.  |  Overall Experience 
Rating:
5.0

It is convenient for unloading the container and picking up the goods. Next time I’ll come back here.

MEIXIAN H.  |  Overall Experience 
Rating:
5.0

Front desk staff where very professional showing a first time storage renter the protacal at u haul. It was a good experience.

thomas w.  |  First Impressions 
Rating:
5.0

Convenient office hours! Personnel was very helpful and great attitude!

Christian Z.  |  Overall Experience 
Rating:
4.0

Thanks

NADYA M.  |  Overall Experience 
Rating:
5.0

The best!

Alexandra C.  |  Overall Experience 
Rating:
5.0

I wish the time at the register want so long but overall a good place.

RITA A.  |  Overall Experience 
Rating:
5.0

Excellent. Just left the premises coz Uhaul helped us move smoothly to our new home.

Matthew B.  |  Overall Experience 
Rating:
4.0

The experience was fun. The attendants assisted me and were through and diligent as well as entertaining when I needed it. I definitely will utilize nthis facility again should the need become necessa

Carlos Y. G.  |  First Impressions 
Rating:
5.0

Great place

PATRICK B.  |  Overall Experience 
Rating:
5.0

The gentleman that helped me was very professional and helpful his customer service skills were excellent he should be commended for his hard work and dedication.

Tonita Q.  |  First Impressions 
Rating:
5.0

Easy to do business with and all the charges are explained. No hidden charges

David R.  |  Overall Experience 
Rating:
5.0

Expert Customer Service!

Stephen B.  |  First Impressions 
Rating:
4.0

Could have more staff for quicker service.

Peter H.  |  Overall Experience 
Rating:
5.0

Good staff

ADOLFO M.  |  Overall Experience 
Rating:
5.0

Awesome customer service

Cindy M.  |  First Impressions 
Rating:
5.0

It was hassle free

David R.  |  First Impressions 
Rating:
2.0

did not get back in on deliver of storage card said storage was closed at 10:PM

Andrew R. S.  |  First Impressions 
Rating:
5.0

Very clean and safe Place

erick a.  |  Overall Experience 
Rating:
5.0

The manager Andre is very confident and a efficient young man he made it a pleasure to use Flushin U-Haul. And the office staff the young ladies and young gentlemen were kind and very efficient !

LOUIS B.  |  Overall Experience 
Rating:
5.0

Great service. Made the transaction easy.

RITA A.  |  First Impressions 
Rating:
5.0

The staff were very helpful. I couldn't have asked for better service.

T JR R.  |  Overall Experience 
Rating:
5.0

Excellent service

beatriz m.  |  First Impressions 
Rating:
4.0

Thanks for a good experience

ALFREDO E.  |  Overall Experience 
Rating:
2.0

The lightning was bad. The rates went up after 1 month . Had to walk in dark half way before lights turned on. 3 days and lock is out on while other facilities are 30 days. Husband had stroke no f

Susan F.  |  Overall Experience 
Rating:
5.0

Mr. Jeff, Ms Queenasia207 and the rest of the personnel took very good care of my needs. I highly recommend this location. Sincerely, Diana B.

DIANA B.  |  Overall Experience 
Rating:
5.0

Everything was very great. Thank you.

Osvaldo V.  |  Overall Experience 
Rating:
4.0

U-Haul of Flushing, was very reliable on all there services from the storage rental to the 20 ft Rental truck from Flushing, New York to Virginia.

Ricardo W.  |  Overall Experience 
Rating:
5.0

very good

steven M.  |  Overall Experience 
Rating:
4.0

Good facility.

JIAQI CHIACHI C.  |  Overall Experience 
Rating:
5.0

THANK YOU TO THE STAFF THERE

Sanjay S.  |  Overall Experience 
Rating:
5.0

👍

Josue R.  |  Overall Experience 
Rating:
4.0

This was a good expierence. If any one needs place to storage this is it. Thanks so much igual.

Walter S.  |  Overall Experience 
Rating:
5.0

I love the fact how I was expecting with the U-haul expirience. The customer service was very friendly & helpful by guiding me my storage and moving van with convenient prices. Thank you U-haul!

Mary V.  |  Reservation 
Rating:
1.0

They are late to the appointment, staff transfer my phone call to different department but no one can really response the question! Some of the staff is very rude! I have to change my appointment twic

hok y.  |  Overall Experience 
Rating:
5.0

A++

matthew d.  |  Overall Experience 
Rating:
5.0

From the first day, Andre the store manager was courteous and professional. I was treated with kindness and respect.

India C.  |  Overall Experience 
Rating:
5.0

UHaul is the best

Jonathan G.  |  Overall Experience 
Rating:
4.0

n/a

Leval G.  |  Overall Experience 
No reviews have been submitted for this location.

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