Customer Reviews for U-Haul Moving & Storage of Forest Park

1,661 reviews

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darius W. 
Rating:
5.0

Customer did not leave a comment.

SCHJUAN W. 
Rating:
5.0

Canaan Green Makes checking in a U-Haul truck so very easy! He has great people skills and always so wonderful and friendly! Thank you! He gets all the gold stars!

Kevin M. 
Rating:
5.0

Canaan Green gets all the gold stars! A+ in every way! Wonderful people skills! Makes renting a 26 footer one-way super fast and super easy. Great listener and makes renting a truck so stress free. A wonderful help and super professional and easy to deal with. One day I hope he is the manager of a U-Haul store! Always greeted with a smile. Thank you so much!

Kevin M. 
Rating:
1.0

We were given a reservation for storage and drop off of our car with the address of Forrest Hills Dr by the main customer service Office booking the reservation for a one way pick up/drop off location as well as a rental unit and a place to store our car for two months. When we arrived at the Forrest Hills rd ( in Atlanta) there was no available storage unit there and while there was a reservation booked , there were no units available. Also no place to store our car. We had to find another location. The staff at the Forrest Hill was working alone and clearly had this experience with your booking office failing to confirm storage availability before telling the customer and reserving . We made several calls ourselves. He was trying to be helpful and was kind. He then called the Thurman location, and advised us to call them and book storage with them. We did this however we then also had to call another number ourselves to change the drop off location of the U-Haul truck that we had. They also did not have storage for the car. This took 2 hours of our time, after driving 15 hours. We drove to the Thurman Rd. Location in Atlanta. And when we arrived the storage unit they had was up a flight of stairs which made it very difficult for us because we have heavy furniture and we're two women. We did take the unit but again they had nowhere for us to store our car we were able to drop off the rented truck there. The store manager was polite was willing to help us but had limitations. Overall the entire episode left us feeling that Uhaul customer service is not their priority. We will avoid using any Uhaul service again .

Trisha H. 
Rating:
5.0

Super good. But the prices on mileage is super expensive apart from gas prices

Madonna Z. 
Rating:
5.0

They great customer service at this location. Thanks U-haul

Trance J. 
Rating:
2.0

Mileage out was incorrect and fuel level was incorrect also. Truck was in bad mechanical condition, trouble light was on, right side mirror would not adjust. Dirty inside and out. Unprofessional workers.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DENIS A. 
Rating:
5.0

Great customer service great crew one of the best U-Haul

TIMOTHY K. 
Rating:
5.0

Fast

Antoine F. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

Sullivan G. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Xavier was the best great customer service

Indea M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
2.0

Customer did not leave a comment.

Rochelle H. 
Rating:
5.0

Customer did not leave a comment.

Maurice J. 
Rating:
4.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

The Manager Mathew was very courteous, and helpful. Mathew went above & beyond his duties as a Manager. Mathew deserves a raise in his paycheck.

Michele A. D. 
Rating:
5.0

The Manager Matthew went above and beyond his call of duty. I am very pleased with this location.

Michele A. D. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Be more prompt and handle customers in more timely manner and have thungs such as cradit card reader in working order.. and if supposed to get a refund from deposit actually process the refund..which mine has not been done at all!.

Jamie H. 
Rating:
5.0

Otis, in Forest Park was very nice and patient. The staff in FL was helpful and great customer service too - thx for helping me help a GA friend retire back in her hometown= FL 💯

TRACI M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

Paulette R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

Customer did not leave a comment.

Crystal L. 
Rating:
4.0

Great CS

Paula J. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL R. 
Rating:
5.0

Customer did not leave a comment.

VERA J. 
Rating:
5.0

Customer did not leave a comment.

Tamika P. 
Rating:
1.0

the location where i made my “reservation” told me that they had no trucks and that reservations don't mean anything. they sent me across town which since i'm paying by the mile felt awfully convenient for uhaul. and the truck that i finally ended up renting stalled out on hills making the day much longer and stressful. i would not only NOT recommend this location…but uhaul itself. you failed your customer yesterday.

Claire B. 
Rating:
5.0

Nothing to add. Y'all are w doing great job.

Kenechukwu O. 
Rating:
5.0

My move went well to go across town, the staff at U-haul did great to accommodate what was needed for the time needed, and for the vehicle provided, much appreciated will be coming back soon for my next adventure!

Henry H. 
Rating:
4.0

They were reasonable and kind.

Laura R. 
Rating:
4.0

They were definitely more pleasant than the pickup location. I was going to call the 1-800 number to complain since they had nothing to do with it.

Laura R. 
Rating:
5.0

Good

Ricardo V. 
Rating:
4.0

Customer did not leave a comment.

Renwick H. 
Rating:
5.0

Continue to keep up the great customer service. Very professional workers

Tannyetta R. 
Rating:
5.0

Customer did not leave a comment.

Titus W. 
Rating:
5.0

I had a reservation at another location in Lithia Springs . That location was not open so i had to come to the location in Forest Park . Apparently at the other location that locked the keys in the office which was closed, I was very upset because i started late moving. But the location is Forest Park was very professional and i was Happy.

Roslyn H. 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

The location we were sent to was over 20 minutes away from our home. When we arrived at the location we were sent to at 7am, there were no trucks. We weren't sent away and told the manager did not know how to do UHaul transactions and we had to leave without a truck. This forced us to drive over an hour in an opposite direction to finally pick up a truck. Even then, our complete order was no fulfilled as we were missing furniture pads.

TJ W. 
Rating:
5.0

Have furniture mats available when customers request them.

Kenneth B. 
Rating:
1.0

Customer did not leave a comment.

Lateesha W. 
Rating:
5.0

Customer did not leave a comment.

Angelique F. 
Rating:
5.0

Customer did not leave a comment.

Eleanor W. 
Rating:
5.0

Customer did not leave a comment.

Eugene T. 
Rating:
5.0

Customer did not leave a comment.

Asia M. 
Rating:
4.0

Customer did not leave a comment.

tashia O. 
Rating:
5.0

Otho g everything was perfect!

Carl L. 
Rating:
1.0

In chronological order, I experienced 1. Delay for over an hour by requirement for additional proof of ID, only to 2. See another customer show up and get the key to the truck earmarked for me, a one way rental loaded with supplies that I'd purchased from the store, then 3. Abandoned by three consecutive customer service agents (put me on hold and never returned to the call for 20+ minutes each, after which I eventually was taken by a new customer service rep who knew nothing of my situation). This took another 90 minutes total. 4. The other customer waited for more than one hour for a resolution or instructions which U Haul never provided. Finally this person threw our supplies out of the truck and drive away. 5. At 2 hours, as we sat on moving blankets in the parking lot — we were at long last connected to a manager, who tried to help and unlike everyone before her never gave up. But the general manager of the store did not answer his phone. 6. Because we relied on U Haul, we took a taxi to this location from the airport assuming we would be able to to our first destination 45 miles away. As a result of the above failures, we were stranded. Finally we rented a room at a motel across the street that had prostitutes and a pimp milling around and reeked of smoke and alcohol. 7. The following day, all that U Haul offered in consideration of our lost time and outrageous inconveniences was a $50 credit and credit for the paltry fee charged by the fleabag motel. 8. The estimate of has the the tank was 1/2 full when it was in fact only 1/4 full — a misstatement that I only learned on returning it. As a result, I was required to overpay by $60. I never fill out reviews but this was the worst customer service experience in my life — and at 52 years of age I've had some bad ones. Based on the multiple abandonments by customer service reps who apparently deemed the problem too soffit and just gave up, and the refusal of U Haul to own up to its mistakes and make an appropriate credit commensurate with the failures, I have to conclude that is something very broken in the culture at U Haul.

Theodore J. 
Rating:
4.0

More attention on cleaning of vehicle interior would be nice; vehicle was dirty and very smelly.

Dena G. 
Rating:
5.0

Great service, the young lady and gentlemen at the counter where excellent. They were fast, curteous, respectful and extremely helpful. I would love to come back.

bruce T. 
Rating:
5.0

The young man would check me in was also the one that check me out for the U-Haul, and let me start by saying he is phenomenal! He made sure I knew everything I need to know he made the U-Haul was clean before I got in it. He was very knowledgeable and made the process easy and seamless. He was courteous and professional and an delight to work with both times! He deserve an raise!

Juanita C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I rented a storage space at your Cleveland Ave location since 2015. I paid march's rent a week early from my 26 Feb due date. Coincidentally I rented this truck and moved out of the Cleveland Ave location by 10:30 on the due date (26 Feb). No one has given me any communication of a refund of the month which was paid for in advance?! Very Disappointing! I am a retired USAF MSgt, VA Rated 100% T&P + SMC-S for greater than 60% more, SSA Disabled, on Medicare & TRICARE FOR LIFE at 60! I live on a fixed budget and can ill afford donating $127.90 to anyone, let alone a big corp like U-Haul! Respectfully, Scott A Gaston, MSgt, USAF (Ret Combat Aircrew)

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Phyllis B. 
Rating:
3.0

One of the straps on the dolly was almost cut in half.

ALEJANDRO D. 
Rating:
2.0

Customer did not leave a comment.

DEMETRIUS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUGUSTA O. 
Rating:
4.0

Customer did not leave a comment.

NEDRA T. 
Rating:
5.0

This is the one and only time that U-Haul actually had my reservation at the facility I need it gassed up cleaned fantastic customer service that was quick accurate and without any hassles whatsoever at 7 AM keep in mind give that guy a raise because everyone else was trifling

RENEE C. 
Rating:
4.0

Customer did not leave a comment.

Brenisha N. 
Rating:
4.0

Customer did not leave a comment.

DARRYL C. 
Rating:
5.0

The Gentleman on site was customer oriented. He was caring and helpful with a reservation that had been mishandled by another location. Quality people are important. I will personally be filing a complaint against the location at 4540 Washington Rd, College Park, GA 30337 as the reservation process is deceiving and the customer service is horrendous!

COLIN B. 
Rating:
3.0

Fix the left turn signal! Bad enough that it didn't work for my rental.I noticed shortly after picking up the truck. For you to let it keep going out like that is a crime!!! I got pulled over got a a verbal warning. Unacceptable!!

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

RUBEN W. 
Rating:
5.0

Excellent staff! Very friendly and professional

NASHIEKA B. 
Rating:
5.0

Matthew was Great. I reserved a 17” truck for pickup on 2/1. When I arrived for pickup, Matthew informed me the the truck was not returned. He had reached out to the customer but could not reach them. He offered to look for one at another close location. They was a 15” available outside so I just took that. I appreciate his willingness to fix the problem. The 15” worked well. Thanks Matthew for your great customer service.

MA'LIK B. 
Rating:
4.0

Keep an accurate equipment quantity. My initial vehicle "pickup truck" was not available and called previous customer for eta for drop off, which was past set time and customer did not answer. So I had to resort to a cargovan with no choice. I was not offered any compensation except for an apology, which in my opinion was not sufficient enough. Employee was great in service for my visit but disappointed in my overall visit.

ROBERT J. 
Rating:
5.0

The manager is super helpful and friendly.. love the customer service I have received from him.

CYNTHIA H. 
Rating:
5.0

Customer service was awesome!! Thank you so much! 😊

SHELIA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

TAMILA J. 
Rating:
5.0

Matt had great customer service.

TYMANDASHAWN DON K. 
Rating:
5.0

You doing find by me.

MARY H. 
Rating:
5.0

Outstanding customer service!

Theresa J. 
Rating:
5.0

Not change anything

AUBREY S. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

I have already recommended this location to 2 of my neighbors who also had to move. I am extremely pleased with the service I always get at the Thurman Road location.

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

ZETHEL C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Customer did not leave a comment.

DONNY R. 
Rating:
4.0

Customer did not leave a comment.

drew W. 
Rating:
5.0

Great Service

ANGELO S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO V. 
Rating:
5.0

Matthew was very helpful & a pleasure to work with!

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

Customer did not leave a comment.

SHARON G. 
Rating:
5.0

Customer did not leave a comment.

Ora R. 
Rating:
5.0

Customer did not leave a comment.

LAUREN C. 
Rating:
5.0

Customer did not leave a comment.

VERONICA F. 
Rating:
4.0

The had maintenance light on, however it got the job done!

TOMESHA T. 
Rating:
5.0

Every thing went smooth. The service was great

Teri G. 
Rating:
5.0

Excellent customer service, really clean place .thanks

Inovel A. 
Rating:
1.0

A tire blew out and almost caused us to wreck. Then roadside assistance took hours to come.

MITCHELL M. 
Rating:
5.0

Customer did not leave a comment.

Angel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  Overall Experience 
Rating:
5.0

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s.  |  Overall Experience 
Rating:
5.0

Great

Herold F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyiimela J.  |  First Impressions 
Rating:
5.0

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Great job

Demain S.  |  First Impressions 
Rating:
4.0

Everyone was friendly and professional

Yolanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rico H.  |  Overall Experience 
Rating:
3.0

It has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F.  |  Online Move In 
Rating:
5.0

Great customer services

latonya t.  |  First Impressions 
Rating:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Deon c.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAX D.  |  Overall Experience 
Rating:
5.0

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R.  |  Overall Experience 
Rating:
5.0

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A.  |  Overall Experience 
Rating:
5.0

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

Wanda D C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johanna W.  |  Overall Experience 
Rating:
5.0

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W.  |  Overall Experience 
Rating:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  First Impressions 
Rating:
1.0

There was no one available after hours. They were rude and ghetto.

Shatara T.  |  Overall Experience 
Rating:
5.0

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R.  |  Overall Experience 
Rating:
5.0

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S.  |  Overall Experience 
Rating:
5.0

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H.  |  Overall Experience 
Rating:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Rating:
1.0

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R.  |  Overall Experience 
Rating:
5.0

Great customer service

Tajuana F.  |  Overall Experience 
Rating:
5.0

I had no issues in the two months I used the storage.

Cortney O.  |  Overall Experience 
Rating:
3.0

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C.  |  Overall Experience 
Rating:
5.0

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J.  |  First Impressions 
Rating:
4.0

NA

Joshua C.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
Rating:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

KIMBERLY J.  |  First Impressions 
Rating:
5.0

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L.  |  Overall Experience 
Rating:
4.0

Thanks so much wonderful space

Aminah Y.  |  First Impressions 
Rating:
5.0

Outstanding customer service.

CLINTON G.  |  Overall Experience 
Rating:
5.0

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C.  |  Overall Experience 
Rating:
5.0

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H.  |  Overall Experience 
Rating:
1.0

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A.  |  Reservation 
Rating:
2.0

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M.  |  Reservation 
Rating:
5.0

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L.  |  Overall Experience 
Rating:
5.0

none

Darvis W.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

KELLI D.  |  Reservation 
No reviews have been submitted for this location.

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