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Brian HCustomer Reviews for U-Haul Moving & Storage of Fort Smith
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall an awesome job
ROGER N | First ImpressionsBetter customer service / easier drop off access
DON CAmazing customer service
LATRESA CNo issue with the equipment, My only complaint would be the gentlemen who check me in and did my paperwork has some of the worst customer service skills ever. Almost to the point of rudeness. The young lady who checked me in was great and friendly. The younger guy who helped get me hooked up, also great.
ANDREW BIssues with equipment tolls light not working, electrical issues. Stopped by one police officer recommended needed to fix. Dangerous from driving at night with out lights.
MINH TSTAFF are a very nice bunch of people. Easy pick up & return.
Connie LGreat
DUANE LFrom the moment I made the reservation until the time I dropped off the vehicle transport, the staff and customer service was “phenomenal”. I will definitely be recommending U-Haul of Ft. Smith (Towson) for all your moving needs. Thanks again!
EMMANUEL BExceptional service provided and great customer service.
TAI 'Add a tongue jack to that trailer it was near impossible to get off
ANDREW DWe were completely happy with our experience
DELILA BI was given a quote that turned into a lot of extras that I did not want. I paid it but never again.
CHRISTOPHER TGreat experience, thank you!
Lori C | First ImpressionsVery friendly and professional. I'm very satisfied with the experience.
RAYMOND SAlways a good experience at this U-Haul location
JASON HGreat storage facility. Employees were always helpful when needed, only time I wasn’t able to access my unit was when they re paved the parking lots, but we were made aware of the inconvenience ahead of time so we were able to work around it.
michael t | Overall ExperienceGood Customer service is key! Beinf rude gets you nowhere
AMANDA RDrop off was easy, seamless. Attendant never acknowledged me. Just said "keys" after I stood in front of him and attempted a few greetings.
Kevin FVery friendly and helpful
DODY NUpdate actual equipment at locations on the internet. One location's website indicated the trailer I needed was on site, but it actually was not. The crew at the alternate web site did not have the trailer needed, but went above and beyond to obtain it at the time requested.
CECIL BEase of renting, location, knowledgeable staff
FRANK DReturned a day early still charged for second day. Disgusting business practice
JASON HGive discounts for people who rent frequently. I’m very disturbed with how one month I check pricing and the next month the price had increased over 100 percent. This experience has inspired me to buy my own cargo trailer.
KARLA MBeautiful and helpful staff, I will never use any other company. Great job U-Haul Staff. Thank you!
CHRISTI NMac at UHAUL on Towson went above and beyond to help us. I live out of state and called to see if they could help install a hitch and wheelchair ramp on my dad’s car. They offered to have it shipped to them direct and installed it for me quickly and explained how to use it. Very reasonably priced for a hitch install. The kindest and most helpful people. Thanks Mac!
marlo SThe equipment was clean and well maintained and a good price and easy check in through the app I do appreciate yall! Only downside was the customer service the gentleman helping treated me like I was a nuisance while I grabbed the keys and checked back in to drop it off.
Landen BSuper awesome front staff and very flexible to my late changing needs. 10 stars- fantastic experience
JEFFREY VCustomer service wasn’t the best and cancelling my reservation without any notice isn’t good for business either. Overall, it wasn’t a good experience and won’t be using U-Haul for any future services.
JACKELINE LAs a 50 year old American, I have moved about 20 times in my life 😆 🤣. U haul has been a constant partner. These folks at this location have been here for me over the last 20 years without fail. I'm always happy to do business here.
jared H | Overall ExperienceMy husband and I went in for a cargo van to move some stuff from our apartment to a storage building locally Before we left U-Haul I reset my trip meter We went from U-Haul to our apartment which was 5 miles, from there we went to our storage building which was 3 miles, we went from the storage to my moms house which was 1.5 miles, from there we went back to our apartment to unload a bed which was 5 miles, and then from the apartment back to the U-Haul place which was 5 miles. I followed behind my husband the entire time with the trip on. When we got back to drop the U-Haul off we had only went 22 miles and had quoted them 26miles we would be driving. They doubled our mileage to 44 miles and charged us an extra 16.00 (it’s a 1.00 a mile if you go over what you quote them). When I questioned it the man said we’ll go back and forth from the apartments can add up the mileage (we didn’t go back and forth) but we were dismissed and told that was the price.
KYLE CI had $17 rental fees for furniture pads, and a utility cart that I did not order, get or use. The lady at the counter said she would take it off, but never did.
AMBER WThere is an employee in there who is super rude he is a heartier black man and never will assist me when i am in the store always asked to and has another employee do it
KHAYMON HPrice
VICTOR CZero complaints all of my encounters with the staff have been pleasant.. they’ve actually gone out of their way to accommodate me… on a scale of one to ten I feel comfortable enough to give them all an awesome 11 !!! They represent your company really well 🕵️♀️😎✌🏽
kenny g | First ImpressionsThe workers did not come out to meet us at the drop off zone, despite the signage saying to stay in the vehicle. Had I waited there, I never would have left. Further, when I walked into the store, they were goofing off in the back, despite there being multiple customers to assist. The team member I worked with seemed inconvenienced that I needed him to do his job, so I could return my truck rental. He was calm, and collected, and I feel a good guy, but he seemed not eager to work.
JASON PWhen we tried to return the Uhaul, the doors where locked and the people inside just spoke their heads at us as if telling us no. We needed help on where EXACTLY to park the uhaul at this location and received no help when we tried to ask for it.
Haley GThey were about to close when I pulled up with my truck and car dolly. They did an inspection and said everything was great and cleared me to go.
ELIZABETH SGREAT CREW, GREAT SERVICE!!!
GLORIA APlease: Colorado City, Tx Needs better training. and Snyder, Tx Rude and made themselves unavailable.
CHARLES JResponsive, interactive and attentive, best product you have. Just keep delivery on the UHAUL experience.
RAY SThe customer service was exceptional. The woman this morning was great. There was an issue with the truck and she took care of it without any issues. Would rent from them again!
JENNIFER JNothing
Clifford SThey done a great in-service and the hectic tremendously getting it all hooked up thanks.
DENNIS LReserved my truck over a week ago and got a call and was told they wasn't going to have any and they would have to up grade for the same price got over there the truck I requested was on the lot. They used my location to get the truck closer to little rock
KEVIN MThey was very informative on explaining terms and procedures
HARLEY Bwhen I picked up the trailer… The associate that I worked with was very rude/bad attitude and incredibly hard to understand… I had to ask him three or four times it was almost impossible to understand what he was saying. I filled out the registration online for this rental but he told me he had to do it there at the store... If that's the case why the hell did I go through the online process if I have to do it all again with someone that was incredibly rude and talked like he had marbles in his mouth. I needed the trailer, so I dealt with it otherwise I would have went someplace else… I'm not a violent person… But, I would’ve made an exception for him. I returned it to the same place thankfully a different associate assisted me and that was a typical and normal experience… No complaints there.
BRANDEN STruck was clean but was not in great mechanical shape. Unfortunately I only figured it out once on the road. It made for a miserable two-trip. The truck steering was loose, 2" play on the steering wheel. Safety issue! Trailer tiedown straps were barely serviceable. They were both frayed thus weakening their ability to safely secure car to trailer. UHaul, seriously, I'm concerned about your equipment and lack of concern for proper maintenance. And, I got the idea that the folks giving me the equipment were happy to pawn off junk that was going one way cross country so they wouldn't have to see it any time soon.
Robert EI rent frequently from this location and always get great service from a friendly, knowledgeable crew
DAVID NI did not had no problem with them storage
JAMES H | Overall ExperienceUhaul on Towson Ave in Fort Smith was efficient, knowledgeable, friendly and experienced. The rental plan set up by the satellite location at Grand Central Storage was honored by this location. Though I would have preferred to pick up at Grand Central Storage due to its proximity to my needs, I was pleased with the service at Towson Ave.
RANDAL CMack and his guys are definitely hands down the best group of fellas. Mack was soo helpful and thorough thur out the entire renting process. He took the time to make sure my truck was working properly. Couldn’t ask for a bettter group of guys….appreciate the hospitality
THANH LFast and friendly!
CHAD SContinue as I was treated . Great
STANLEY SMake sure the vehicle you rent out is in working order. The truck we got leaked in the box area all over. Many of our articles got wet . Which caused some of the items to be ruined.
KATINA CThe door lock was damaged by previous tenant. Jason went above and beyond to help correct the situation ,it took us a couple hours before I could leave the door locked. I think that should've been handled before I got to the storage unit, but the fact that this gentleman worked diligently to get us in was excellent.
Kat B | First ImpressionsEXCELLENT SERVICE!!!! GREAT PEOPLE!!!
GLORIA A | Overall ExperienceRose is the manager there. I have been there for many years. She and her staff are very customer service oriented. In a world where everyone is changing jobs and you don’t know who you’re getting it was of great comfort to know she was there. And when it was time to move my items, she had suggestions for who to call!
CHERYL r | Overall ExperienceEvery worker was beyond helpful and kind. From returning our rentals, during our stay in a unit and when we moved out. I ran into a few issues with my Monthly Autopay and the manager Quickly helped me get it all Taken care of. Very happy with our outside corner unit. Clean, lockable and in a well lit area. I would highly recommend this uhaul to anyone looking to store items or rent equipment, trailers or trucks. Great place!!!
jamiee p | Overall ExperienceStaff was horrible, GM was horrible rude, unfriendly, tried to cause me trouble the assistant was rude and and lied to the manager said I was intimidateing him which I wasn't. It was a horrible experience, thing was I had rented 4 -26ft trucks a car hauler, the biggest box trailer twice , all with in a 2 month period and was treated with utter disrespect, I will never use Uhaul again
RON P | Overall ExperienceI really like the security in the storage unit. Great idea with matching the unique personal code to the storage unit itself.
Scott H | First ImpressionsIt was a normal experience with Uhaul everyone was helpful and courteous
TINA T | Overall ExperienceGREAT PEOPLE GREAT SERVICE
GLORIA A | First ImpressionsOnly negative is upstairs units in general
MALCOLM J | Overall ExperienceThe climate storage is wonderful! Everything is spotless and secure! Very impressive!
Janeen M | Online Move InYour staff were incredible.
Kimberly M | First ImpressionsSuper nice personnel
Cielo C | Online Move InOnly needed a short term rental but everything was great.
JULIE W | Overall ExperienceSuper nice people and very professional
paul s | Overall ExperienceLove the experience but do not like the point I have to pay over 60 bucks to cut my own lock talking insurance but not worried about people actually hurting the themselves just loading and unloading their storage. But overall the experience was excellent. my move out date was not on the 18th, it was the 9th days before the do date. Have time stamps pics to prove it.
James J | Overall ExperienceThe first time I went in this location there was a young man sitting playing with his keys who never opened his mouth to help me there was a woman standing in the corner saying I am here I went home and searched for a alternative storage. The second time there was very nice everyone was very helpful but neither of the former people were there 😁
TINA T | First ImpressionsUpon arriving to the storage unit, we were not informed that the unit I had rented was on the top floor with no elevator. My dad was not able to help move my items up stairs as he is too old. I had to rent a larger unit on the ground floor which was more costly per month. I did need more room, but not being told about the multi level storage unit caused a lot of issues after a very long hard move. Also, after we checked in and walked to the glass doors in the heat, the card to open the door would not work. It kept saying not checked in. This was very frustrating! There was no workers that came to help or that we could ask in the yard. We pushed the help button many times with no help! That is terrible customer service. Once we got in the unit finally, we found the building to smell funny and us in need of repair. We would also have appreciated a light in the unit as it was very difficult to seem. For the high amount we are being charged, you would think the accommodations would be much better. I will be trying to find a cheaper unit as soon as I can. As far as the 6x12; trailer we rented, we were very happy. It pulled nicely and loved the brakes. The only issue was when we returned the trailer. The Uhaul in Washington said that we could return to any location, but we were told we had to take it to Cameron, Ok. This was inconvenient. Would recommend this trailer to others. Thank you.
Nina K | First ImpressionsJuan was very informative, helpful and kind as he listened to my grieving process after losing my wife 2 weeks ago
Riley P | First ImpressionsHonestly, my reservation was completely screwed up from a reservation I made on the phone with the 800 uhual people. When we arrived with full trailers, they couldn’t find my name, reservation or storage unit reservation. Both of the people at the front got everything sorted out and made it right, quickly! We love the location and the customer service they offer every time we go in.
jamiee p | First ImpressionsThe Worker's at your Fort Smith Arkansas location were Excellent.. Friendly..and very Helpful...
Robert H | Overall ExperienceIt stored my items.
Kevan H | Overall ExperienceThe only complaint is when they closed the bathrooms. That made it inconvenient.
Shannon o | Overall ExperienceI really can not believe you want feedback. Y’all throw away everything my daunt lol owed. I demand A full refund for entire year. I didn't Pay all year long for someone there to steal it, sell it or throw it away. I want all my money back for that storage unit. I am not paying for one day of storage for y’all to just throw it away. I contacted y’all you knew I was in the hospital. You knew that my mom died. They froze on my account. I kept in contact with y’all. I need knee surgery and I went and worked a manual job to come up with the money to pay y’all and get it cut up before she lost her things and y’all accepted the paymentand you told me on a recorded line that you did not auction offer her things and that they were there and there was no issue and then you called me the next day and tell me there was a mistake made, and y’all threw her things away. I have it all recorded and in writing and it’s not acceptable.
Sandiea R | Overall ExperienceGreat people to work with on moving across country
RON P | First ImpressionsAwesome employees, great place
EDWARD B | Overall ExperienceGreat friendly staff & a premium facility perfectly maintained... Couldn't ask for anything more from a business 👍
DOUGLAS S | Overall ExperienceThe size of the storage is not as big as others for the same price. Also the bathroom was unsanitary and had a horrible order.
leeanna p | Overall ExperienceAverage no trash near storage bathroom always broke and or dirty and close at 10pm I work evening shift 6 days a week
April J | Overall ExperienceSince we got the unit about four years ago, everyone has been so helpful for us at all points of our patronage here. All the staff worked with us if there was ever an issue with payment or when were getting moved out. Rose is exceptional at making sure all issues were dealt with in a timely and professional manner.
LiLya D | Overall ExperienceGave a 30 day notice on June 30th , as I have had my unit for alittle over 3 years. I am still getting billed and past due notices. Would like this rectified , as I was a great customer and never late on payments Thank you
April M | Overall ExperienceStaff was friendly and nice only thing is the storage unit was not swept out it had spiders, spider webs, & a dirty sock left in the unit
TIFFANY M | First ImpressionsHelpful staff
Joel T | First ImpressionsFor the Uhaul facility on Townson Ave in Fort Smith, AR The rest of my last in May -June up until I reached Fort Smith was an Almost Disaster through out the orders with Uhaul!! Fort Smith is the only reason I’ll ever do services with the Uhaul Company ever again!!
kathy m | Overall ExperienceRose and her staff were always helpful and willing to help if needed and were very flexible when my auto pay was messed up because my debit card on the account had to be changed (debit card compromised and bank issued a new one) Rose notified me in a professional and courteous manner the correct it! Along with the Storage Unit I had rented several trucks and the process was super easy and quick! So like I said if you need storage I’d give Rose and her staff a call! 1-5 Five Stars I’d rate U-Haul Fort Smith 10 Stars!
Hubert E | Overall ExperienceLights are out in storage building can't see anything and my truck rental was nothing but problems this time. Extremely unhappy
Jason f | First ImpressionsEverything was great. I would definitely use them again.
adam f | Overall ExperienceOne issue I had but couldn’t do anything about it was when I talked to the person on the phone the unit that I had requested was supposed to had been climate control. When I got there it wasn’t. So I had to take what they had The other issue I had was the mice in the was bad that is why I had to find somewhere else. But your staff was very nice and friendly.
Kathy W | Overall ExperienceThe unit I had was very hard for me to close. There was no offer to have it checked out.
SHERRY O | Overall ExperienceThe young man that helped me was wonderful! Great CS! Went above and beyond to make sure I had a wonderful experience. Even came and checked how the unit was for me while he did his closing rounds. Very polite and courteous. Thank you!
Melissa K | First ImpressionsRestrooms in main building were surprisingly clean and well maintained!
Greg C | Overall ExperienceThe unit was broken into and amazingly the video footage was not available. You people are criminals. Obviously, we know who stole my tools.
Brad T | Overall ExperienceVery good prices and staff and love the facility
RANDY M | First ImpressionsWhat made UHaul storage fantastic was the staff!! Rose & Dillion are amazing! I stayed with UHaul for 2 years and had some concerns about security and Rose went above & beyond to ensure my things were kept safe and they were! I would definitely recommend UHaul to anyone!!
Dawn C | Overall ExperienceWish they had more accessible units that weren't upstairs.
LYNDA S | First ImpressionsI paid rent on time every single month, and the only thanks I got for being a customer for well over a year was a raise in my rates not once, but TWICE. The exact same size unit was $65 cheaper a month at another facility. The unit was clean, but besides that it was subpar.
BRENT T | Overall Experiencewas very pleased with the service
Evelyn B | First ImpressionsStaff was very nice and fast.
SHEILA R | First ImpressionsThank you for letting me store my stuff at this Uhau!
Louren E | Overall ExperienceWe were sent to the wrong number storage unit and when we got to the correct one, there was a rat trap sitting in a dark corner that should not be touched bare-handed. Of course we had to pick it up and carry it into the lit hallway to read the embossed black instructions on the black box to tell what it said and by the it was too late. The rat trap that shouldn't be touched already had been.
N K | First Impressions500$ worth of stuff stolen nothing replaced and no compensation
Malacy L | Overall ExperienceThe employee Mac, was super helpful and very friendly.
Mikilena M | First ImpressionsEveryone has been so nice and it is so appreciated. We had to make an unplanned emergency move and as awful as the circumstances are, it has been a huge relief and very helpful that our experience with U Haul on Towson in Fort Smith, AR has been great. We have rented at other storage facilities before and have never experienced this positive of an experience. Thank you so much
Mariah F | First ImpressionsDid Not do or have what I want
Judy S | First ImpressionsThey went above and beyond to help me if you guys had 10 star rating you got it from me
Angel Q | Overall ExperienceUhaul worked with me through a difficult time in my life. My husband and I experienced moving across country, with 4 children & myself pregnant, for a better life. In the mist of things, we found ourselves homeless and working towards stability again. Uhaul was there to keep what mattered safe and secure. We worked out a payment arrangement. I'm glad to say, in time for the holidays, we have a house and all of our belongings. Belongings that bring back such great memories, before things got tough. Thank you so very much!!
Todd B | Overall ExperienceRun down building unit had a rat poison block just sitting in it the motion sensor lights sometimes worked.
Benjamin W | Overall ExperienceHelpful friendly staff.
Carol M | Overall ExperienceExcellent customer service
FELICIA J | Overall ExperienceOne of the workers had an attitude. There was in glasses who checked us in he was very helpful and nice.
stevie M | First ImpressionsCustomer service was excellent !
FORREST B | First ImpressionsWorked through all my needs on short notice. The best place to go
RON G | Overall ExperienceI’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.
Mary B | Overall ExperienceI’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.
Mary B | First ImpressionsEasiest and Best process
Lori J | Online Move InMost of your employees, are wonderful and great customer service people. But one bad apple, can ruin your entire experience with U-Hall. I won’t call him by his name, because you probably know who he is. Rose is a great customer service person, as well as most of your employees at Your facility On Townsend Avenue, Fort Smith, AR.
Evelyn H | Overall ExperienceRoaches were in my unit when I moved out of it.
betty c | Overall ExperienceExtremely friendly and helpful staff. Vehicle was clean.
Riley P | First ImpressionsThe sliding latch on the unit is hard to engage to lock and open the unit.
PAT L | First ImpressionsTwo issues that need to be addressed are, your computer system has too many glitches and needs to have IT look into it. Second, the bathroom facility in the back building needs to have access or fixed or whatever, we need that sometimes as customers. Its a long walk all the way up front just to relieve ourselves.
James J | Overall ExperienceFast, friendly and accommodating service! Highly recommend this location for your U-haul needs!
KRYSTA D | Overall ExperienceVery helpful friendly and ready to help with everything. THANK YOU U-HAUL
CONNIE S | First ImpressionsRose was awesome helping me!!!
Valerie R | Overall ExperienceAccess hours should be longer without having to pay extra per month! Other than that I have no complaints.
Samantha G | First ImpressionsUnit was a lot smaller than represented we had to get rid of our living room furniture and two shelves because they didn't fit.
Belinda W | Overall ExperienceI would have said excellent If they would have fixed my lock and they said they would fix it when they moved me to this storage unit from the storage unit I had originally rented which was perfect for me, The whole time that I was in this new unit my big lock did not work. Had to have my boyfriend come and change out the small lock so it would lock up, never did have the big lock fixed, they kept saying they would fix it and they didn’t. Used to wrap a chain around it and make it look like it was locked up. And if it wasn’t for that I would give them an excellent rating.
APRIL L | Overall ExperienceOur unit is so small we had to throw away our couch sectional,and two shelf units we were not happy about it
Belinda W | First ImpressionsRose was great & very helpful. Great management.
Lotoya R | Overall ExperienceThe bathroom stank and were never cleaned in the back storage building but everything else was wonderful
Lee T | Overall ExperienceI went to yours storage facility 2 weeks after renting a unit. And man that was running the place called me a homeless old woman and said that he had seen me camped out on the side of his building two weeks earlier. He treated me badly I hope he is reprimanded maybe you can rip some of his stripes and pay bring him back down to Earth where he needs to be. I am not homeless and hurt my leg badly and just because I had on pajama pants because it's the only thing I could wear does not make me homeless which I am not and I certainly did not sleep nor try to live in one of your unit inside or out.
Timothy A | First ImpressionsThe staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!
TAMARA M | First ImpressionsI told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!
jon j | Overall ExperienceThe guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!
Jasmine R | Online Move InGreat place
Timothy A | Overall ExperienceThe young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!
Stormy M | First ImpressionsThe girls there were awesome! They helped me the whole time and were super nice!
Tiffany P | First ImpressionsThe floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.
Emilee S | First ImpressionsWe saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn’t give 5 stars.
Melynda T | Online Move InI was never so blessed to be sent to that area of drop off. My whole trip had been a nightmare. If it weren't for the services from a corporate U-Haul dealership I wouldn't be there. You have top-notch gentleman name Jason who went above and beyond and well over expectations of services. He made app for the mistreatment of a unauthorized dealership that I picked my merchandise up from. And I've been renting from U-Haul for centuries. If the lady that took my reservation hadn't told me of this storage unit being available to me upon my arrival I would never known. She was the most awesome little girl I wished I had her name. Upon my arrival to drop off my truck to service was above Beyond anyone's expectations. Jason only made my mind up that I was at a real dealership of U-Haul and not some runoff. And made arrangements for me to get my truck and move my stuff within the next week I've my relocation. Jason should be commended as well as his staff. They are truly U-Haul Representatives. Jason again I can't express enough how much the job means to him he takes it very serious. And was the only reason I did leave my stuff at the dealership and we'll rent another truck can move on to my home now. I will be trying to find out how to get to your corporate reviews my experience. I want a c e o to see my comments. I've rented U-Haul for centuries under the same phone number. Wouldn't think to go anywhere else. But Jason saved your representation of U-Haul. If I were an Undercover Boss I would go in there and I would get him anything that man needed. I can't express enough of how wonderful his service was and how much he corrected and reassured me I wasn't wrong U-Haul is number one and is going to be number one as long as it's a corporate facility. As I stated I do want to go to your site for my final review of picking up my truck and having to drive from Florida at 55 and taking 3 days to get here. Thank God there was storage when I got here. Again I can't thank Jason enough and a reassuring me but you are still number one and can remain number one if you have employees like Jason Fulcher again I'm not sure of his last name but I'll never forget his name Jason.
MARIANNE P | First ImpressionsI did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.
Rebecca M | Online Move InI rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.
Casey B | Online Move InWonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.
Shannon o | First ImpressionsOriginally all my information was changed over to a guys name when I logged into my online acct. My lock was cut off in error & I wasn’t notified until we tried accessing the storage & seen there was a combination lock on there instead of the original lock. Other then that staff were friendly & helpful. Process was really quick & easy. One of the staff members even changed my unit to make it easier when unloading.
Chaprice R | Overall ExperienceI had to pay an extra month of rent on the unit to get into it after hours on my very last day having it even though the manager said it was fine and I would still be able to access it I would like to talk to somebody about it but every time I call I get put on hold for over an hour
Samantha B | Overall ExperienceGuy running front desk allowed extra time for us to unpack through the front glass made life very helpful.
Bridget N | First ImpressionsRose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.
JINA S | First ImpressionsStaff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....
James W | First ImpressionsWhen it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything else
JENNIFFER M | Overall ExperienceIn storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.
Mac S | Overall ExperienceI was very impressed with the young man that helped us. Great employee!
Sharon W | First ImpressionsCustomer service is always excellent here however the older inside storage building is in need of some major updates the back building is great tho
Alexander N | First ImpressionsI would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.
ERIC H | First ImpressionsSpencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.
Lori J | First ImpressionsNo problems. They were very helpful.
Geraldine M | First ImpressionsTrying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.
John T | Overall ExperienceThey really helped me with storage issues
Alton M | First ImpressionsThe facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.
ERIC B | Overall ExperienceI don’t remember his name, but his face mask he wore was Skyrim themed and he said he’s been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I’d totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn’t seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the “not my job” kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.
Jennifer C | Overall ExperienceThe whole experience was so amazing!
Jennifer C | First ImpressionsThe staff was very friendly and helpful and I am very pleased with my unit thank you :)
gabrielle e | First ImpressionsI would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.🙂🙂🙂🙂🙂
DEBORAH R | First ImpressionsI wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got inside
Kajuanna E | First ImpressionsAlways polite and so helpful.
Tanya W | First ImpressionsI always use uhaul!
Dawn C | First ImpressionsOn the way down truck moter blew had to rent truck did not get any back on the trailer I will never rent anything from u hall a gein
Ronald P | Overall ExperienceThanks
Charlie W | Overall ExperienceCustomer service was great when I rented storage and customer service great when I checked out. They have carts you can use to unload your storage. very nice facility.
Pamela B | Overall ExperienceKeep up the good work in moving forward to getting even better. You doing a great job are great 👍
Gerald N | First ImpressionsEveryone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!
Khadijah R | First ImpressionsMatt, was very helpful and extremely nice. I appreciated him going above what my expectations where. He is very knowledgeable and made my experience flawless. He helped me with solutions to immediate problems without hesitation which made me feel safe and comfortable with the decision to leave my valuables at the site. The facility is very clean, and access convenient. Thank you
debi r | First ImpressionsThe manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..
ALEXANDER N | Online Move InNice facility and very helpful staff. When the opportunity comes again, I will not hesitate to use this facility again.
stan Y | Overall ExperienceI arrived at the pickup facility 1 hr early and the unit was ready. Checkin went smoothly while my son assisted with the trailer hookup and light checks. In about 10 minutes, we were driving away.
stan Y | First ImpressionsThe staff was very pleasant and helpful. I rented another Uhaul truck and returning g it Feb 10th and I look forward to seeing the staff again. They go out of the way to help you.
Dawn C | Overall ExperienceAbsolutely amazing service
Domonic C | Overall ExperienceStaff was very knowledgeable and helpful. My experience was great will recommend to anyone.
sheryl t | Overall ExperienceVery helpful with giving me adequate advice in deciding how much space I needed for my short term need of a unit. Very insightful and laid back management.
Evan S | First ImpressionsMy uncle used Uhaul as a storage facility for several months before his passing. It was clean, brightly lit, secure, and the cheapest in the area that we could find. We would gladly use Uhaul again.
renee g | Overall ExperienceThank you.
BRENDA B | Overall ExperienceVery nice and professional. Moving is stressful and they made the experience very easy.
JACKIE K | First ImpressionsGreat storage facility.
John S | Overall ExperienceAn unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.
Bridget L | First ImpressionsNice people, great to deal with. Facility very nice. Definitely would recommend.
brian s | Overall ExperienceI couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.
Tina O | First ImpressionsFriendly and helpful staff.
MARTHA V | Overall ExperienceThere was an issue with our storage unit. The manager called and helped us resolve the issue.
melissa w | Overall ExperienceTHE FEMALE MANAGER IS AWESOME AND VERY PROFESSIONAL.
gloria a | Overall ExperienceMy only complaints are no one answers the phone. So if you would like a question asked you have to drive up there. Too bad for the people out of town. Second they do not have a elevator.
Carly N | Overall ExperienceWish I could access it 24 hrs
Tanya P | First ImpressionsThe staff and location was very good and professional.
Lemitress S | Overall ExperienceI was able to switch from a 15 foot to 10 foot truck on the spot but unfortunately no one was free to operate the lift when I was moving out. An elevator in the building would be nice.
Kristine M | Overall ExperienceThe customer service rep was extremely knowledgeable and courteous.
TERRIE V | First ImpressionsReally happy with service both in fort smith ar and lowell ar would tell all my frends about u hall
Dale H | First ImpressionsVery helpful and accommodating especially due to the emergency circumstances I was in.
George D | First ImpressionsI cannot recommend this dealership highly enough! The friendliness and excellent service from everyone we encountered is to be commended. The gentleman we worked with was Matthew.
Jeanne D | First ImpressionsExtremely helpful.
Sydnee N | First ImpressionsNo complaints. Staff very friendly and good to work with ..
DEWEY F | Overall ExperienceTreated very professionally; facilities were spotless; customer service people were very polite and stayed on point.
KEN A | First Impressionsmy experience is two fold- in AR I had the best services from the best staff however my experiences in San Francisco from the U Haul company was less than adequate
Phill S | Overall ExperienceSeveral issues with flooding. Also had a time where the back section was dirty for a couple of months without being clean. Alarms going off without being investigated.
Lawrence M | Overall ExperienceThe two young men working were friendly and helpful.
Raford U | ReservationI want to commend the staff at the Fort Smith branch on Towson. They were some of the most helpful and nicest people. They should be recognized for their customer service.
Andrew F | Overall ExperienceThank YOu
marlena p | Overall ExperienceThe people were extremely friendly and over the top helpful! Highly recommend this facility!
robyn j | Overall ExperienceClean and fairly priced
Ashlyn M | Overall ExperienceIt’s official I’m a die hard uhaul fan! The truck was great. It was clean and easy to drive. Plus everyone I spoke with along the way was super helpful and extremely nice. I will be using ya’ll again.
Loren M | ReservationThe employees were great but I got had roaches and bed bugs from storing my stuff there.i also ended up with a nice nesting in my box spring. I will not use yall again. Very disappointed.
Misty W | Overall ExperienceYou came through for me when I really needed an immediate storage space, I can't thank you enough!
patte g | Overall ExperienceI am glad that u sent me this email. I Am more than happy with my experience there. I only rented because I was having to store my stuff until I got my own place. Your staff was always friendly
Eric P | Overall ExperienceGreat and safe place to store items.
Amanda S | Overall Experience