Customer Reviews for U-Haul Moving & Storage of Fort Smith

3491 reviews

2205 Towson Ave   Fort Smith, AR 72901
(@ U St)

(479) 785-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(479) 785-4036

2205 Towson Ave
Fort Smith, AR 72901
(@ U St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thanks

Gloria A. 
Rating:
3.0

Customer did not leave a comment.

YESSENIA P. 
Rating:
3.0

Was over charged so i refused to pay until settled

DENNIS H. 
Rating:
3.0

I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.

ERIC H.  |  First Impressions 
Rating:
5.0

Love the service here and always do Business here

ALAN M. 
Rating:
5.0

The. Lady that helped me was so helpful and very professional I will definitely look her up again

JANABEL C. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

I was very impressed with the price and the cleanliness of the vehicle. It was easy to load and was able to stand up inside as I'm 6ft. + thanks for everything.

TERRELL M. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

The guys that checked me in were top notch. Super friendly and professional. Bless their hearts though, they were dealing with so rude little crotchety old lady when I got there, but they remained professional at all times. Give these guys a raise!

EDEN A. 
Rating:
5.0

The manager at this location truly went above and beyond! Incredibly helpful with a fairly unique problem. I couldn't recommend this place more!

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

ARTEM H. 
Rating:
4.0

Customer did not leave a comment.

Alexes B. 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
5.0

Same here, great crew, awesome service!!

Logan L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
2.0

Get the truck cleaned, get it aligned and make sure it runs properly. The brakes were a nightmare the shudder under medium braking was awful.

CHRISTOPHER R. 
Rating:
5.0

Spencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.

Lori J.  |  First Impressions 
Rating:
5.0

Staff was great. Was at the location the day before we returned the truck to load items into storage which was close to closing. Staff allowed us to stay. Return process was quick.

Dominique D. 
Rating:
5.0

Pickup went easy and simple. Nice people!

David G. 
Rating:
3.0

What the different locations having rental storage units available and communications between big Corporiate UHaul and small bussiness franchises needs to improve dramatcally! The service help and GPS find locations needs updated software help and improvement. Tighten the information and communication of all data systems.

Mac S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma G. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

Josh B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Great service!

CHASE H. 
Rating:
4.0

I had originally rented in van Buren and no one was operating that location. Lost a whole days work cause by time your company figured it all out I was five hours behind

Regina A. 
Rating:
5.0

I have rented from this facility many times & there has never been any issues. All I have worked with have been very friendly, very professional & always goes the extra mile to be of help. Have always recommend to many friends & customers. Always a pleasure working with all the associates there.

James R. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Alton M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Total excellent experience ALL the employees where very knowable, friendly and helpfull, all of them where Excellent in customer service very impressive!!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

I am a bigger guy so I was unable to sit comfortably or safely. I was unable to fasten my seatbelt and my stomach was pushing up against the steering wheel. I know that is my fault, but there are still people in this world that will need to move, and if they have to go long distances, it would not work. There needs to be enough room for the seats to move back as far as is needed for every priving capable person can sit in safely and legally. Other than that, I had absolutely no issues. Everyone I dealt with was great.

David P. 
Rating:
5.0

Customer did not leave a comment.

Tonja S. 
Rating:
5.0

The passenger rear view mirror fell out as i used the electronic adjustment prior to driving the truck, however Rose in the office and the yard staff member took care of me asap so i could get on my way. The following day i had to wait in the office for 30 minutes with my 2yo daughter for our pickup and the staff member was lovely and helpful to us both. They are all a credit to your business

ADAM W. 
Rating:
4.0

Customer did not leave a comment.

Jerald G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Frankie W. 
Rating:
5.0

No problems. They were very helpful.

Geraldine M.  |  First Impressions 
Rating:
5.0

Loved them and extremely great service

ALAN M. 
Rating:
5.0

Great service, this is the 3rd move I have made with them and wouldn't go anywhere else in town.

JULIA B. 
Rating:
5.0

Website didn't mention the $5 environmental fee. Misleading cost estimate.

JOHNNY D. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

PAUL R. 
Rating:
4.0

Customer did not leave a comment.

JONI B. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Doyle C. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Rachael L. 
Rating:
4.0

Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.

John T.  |  Overall Experience 
Rating:
4.0

Had trouble logging in and spent half an hour trying to get through on the phone for a Sunday return. Twice, I was on hold for extended periods of time and then disconnected without anyone ever answering. The third time someone did answer but she sounded like she just woke up. She did transfer me to someone who was able to help, and I was really impressed with the online return system.

Constance B. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
5.0

The tires were a little low in pressure

RAHMEL M. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

They really helped me with storage issues

Alton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
4.0

Truck was very dirty. Inside and out. It also made a disturbing squealing noise at about 60 mph. Staff were amazing though.

SAMANTHA D. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA R. 
Rating:
5.0

Customer did not leave a comment.

Cassidy W.  |  First Impressions 
Rating:
3.0

They show 29 or 39 to rent and ends up being 100.

HAILEY S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE L. 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  First Impressions 
Rating:
4.0

There was a nail in one of the trailer tires that we did not see upon pick up. The tire did not give us any problems, but it needs to be repaired.

MICHAEL M. 
Rating:
5.0

The facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.

ERIC B.  |  Overall Experience 
Rating:
4.0

A little bit better customer service!

JASON M. 
Rating:
4.0

Googol gagaga

KALEHAL B. 
Rating:
3.0

I also rented a storage unit there as well I told the guy I would be storing my 15 foot jet ski on its trailer and the guy told me it would fit. After paying 250 dollars for my unit in get to it and the door is not wide enough to get my ski thru. That passed me off becauseci I specifically asked about it and he LIED! I am moving my stuff out of there after my 2 months of storage I paid is up because he lied and it needed my ski stored and it specifically asked him that before renting the unit😡😡😡😡😡😡😡

JENNIFFER M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
4.0

Always wash the windows reguardless & sidemirrors.

MICHAEL W. 
Rating:
5.0

Vehicle needed cruise control.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
4.0

Customer did not leave a comment.

CHRISSY Y. 
Rating:
3.0

I think rate is too hig, I think they need help. I stood in line for at least 15 minutes with only one lady there. I was sent outside to have a guy hook it up which wasn't there and I hooked it up then had to go find him to let him check it then go back and do paperwork. I would think you would have more help at a main store. $70 for a few hours for trailer rental is ridiculous but I was in a bind but I wouldn't rent one because of price again I'll plan ahead. As for service I think the lady was doing best she could by herself. I probably wouldnt recommend that location as it seems to be smoother at smaller locations

Rickey S. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Marilyn S. 
Rating:
5.0

Customer did not leave a comment.

Jean S. 
Rating:
5.0

Fast friendly and professional service

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Peyton G. 
Rating:
4.0

Customer did not leave a comment.

Krysten G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Maybe make like 10 bucks cheaper

JOHNNY H. 
Rating:
4.0

Staff there are very professional and courteous

MORRELL S. 
Rating:
5.0

Customer did not leave a comment.

Frances A. 
Rating:
5.0

I don’t remember his name, but his face mask he wore was Skyrim themed and he said he’s been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I’d totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn’t seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the “not my job” kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.

Jennifer C.  |  Overall Experience 
Rating:
1.0

Gas tank was not full. Kid at counter seemed like me had more present business elsewhere. He was very rude to me and my mother on a day my step father passed away. Completely un acceptable

Marcia C. 
Rating:
5.0

Customer did not leave a comment.

DARYL E. 
Rating:
5.0

To quote Jesse from the movie Dude, Where's My Car,...Dude, Where's My Car?!?! Well, it was at the U-haul center because the company I work for needed to move 240 boxes in a hurry. I called the Fort Smith location, spoke to Rose and she was able to get us set up with a 15' truck in a matter of minutes. I got to the location and she was quick to help get me on my way. The check in process was quick and easy thanks to Kenny and Rose. The whole process was easy and we will definitely be calling on them in the future. Awesome job!!

LESLIE T. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S.  |  Online Move In 
Rating:
1.0

They Fort Smith location damaged my car and U-Haul is not paying for it...Damage happened before we hooked up the trailer...”pre tow” The facility has been silent...the insurance has been useless...unacceptable service!

Peter M. 
Rating:
5.0

The whole experience was so amazing!

Jennifer C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

david c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Everything was great. Very friendly staff

James G. 
Rating:
5.0

Special thanks to Jason and the other guy that checked me in after do much trouble with van buren key box

tammy C. 
Rating:
1.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

Brenden D. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Love the efficiency and Courtesy

ROSE V. 
Rating:
4.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Customer did not leave a comment.

Holly E.  |  First Impressions 
Rating:
5.0

Great customer service

Jose G. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Very quick and efficient.

GARY J. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
5.0

I am extremely pleased with the entire process. The guys are very knowledgeable, patient and helpful! I appreciate you very much !

KERRI S. 
Rating:
5.0

Customer did not leave a comment.

beth j.  |  Overall Experience 
Rating:
5.0

Excellent, five star customer service. There was no waiting and the employees have great attitudes. Happy customer. Thank you.

FLINT M. 
Rating:
5.0

Thankyou for helping me godbless

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
5.0

Nothing. Everything was satisfactory.

Brenda A. 
Rating:
5.0

The staff was very friendly and helpful and I am very pleased with my unit thank you :)

gabrielle e.  |  First Impressions 
Rating:
5.0

I would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.🙂🙂🙂🙂🙂

DEBORAH R.  |  First Impressions 
Rating:
4.0

I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got inside

Kajuanna E.  |  First Impressions 
Rating:
5.0

Always polite and so helpful.

Tanya S.  |  First Impressions 
Rating:
5.0

I always use uhaul!

Dawn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonnie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S.  |  Overall Experience 
Rating:
2.0

On the way down truck moter blew had to rent truck did not get any back on the trailer I will never rent anything from u hall a gein

Ronald P.  |  Overall Experience 
Rating:
5.0

Thanks

Charlie W.  |  Overall Experience 
Rating:
5.0

Customer service was great when I rented storage and customer service great when I checked out. They have carts you can use to unload your storage. very nice facility.

Pamela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katie D.  |  First Impressions 
Rating:
5.0

Keep up the good work in moving forward to getting even better. You doing a great job are great 👍

Gerald N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle g.  |  First Impressions 
Rating:
5.0

Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!

Khadijah R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Matt, was very helpful and extremely nice. I appreciated him going above what my expectations where. He is very knowledgeable and made my experience flawless. He helped me with solutions to immediate problems without hesitation which made me feel safe and comfortable with the decision to leave my valuables at the site. The facility is very clean, and access convenient. Thank you

debi r.  |  First Impressions 
Rating:
5.0

The manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..

ALEXANDER N.  |  Online Move In 
Rating:
5.0

Nice facility and very helpful staff. When the opportunity comes again, I will not hesitate to use this facility again.

stan Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

I arrived at the pickup facility 1 hr early and the unit was ready. Checkin went smoothly while my son assisted with the trailer hookup and light checks. In about 10 minutes, we were driving away.

stan Y.  |  First Impressions 
Rating:
5.0

The staff was very pleasant and helpful. I rented another Uhaul truck and returning g it Feb 10th and I look forward to seeing the staff again. They go out of the way to help you.

Dawn C.  |  Overall Experience 
Rating:
5.0

Absolutely amazing service

Domonic C.  |  Overall Experience 
Rating:
5.0

Staff was very knowledgeable and helpful. My experience was great will recommend to anyone.

sheryl t.  |  Overall Experience 
Rating:
5.0

Very helpful with giving me adequate advice in deciding how much space I needed for my short term need of a unit. Very insightful and laid back management.

Evan S.  |  First Impressions 
Rating:
5.0

My uncle used Uhaul as a storage facility for several months before his passing. It was clean, brightly lit, secure, and the cheapest in the area that we could find. We would gladly use Uhaul again.

renee g.  |  Overall Experience 
Rating:
5.0

Thank you.

BRENDA B.  |  Overall Experience 
Rating:
5.0

Very nice and professional. Moving is stressful and they made the experience very easy.

JACKIE K.  |  First Impressions 
Rating:
5.0

Great storage facility.

John S.  |  Overall Experience 
Rating:
2.0

An unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.

Bridget L.  |  First Impressions 
Rating:
4.0

Nice people, great to deal with. Facility very nice. Definitely would recommend.

brian s.  |  Overall Experience 
Rating:
5.0

I couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.

Tina O.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff.

MARTHA V.  |  Overall Experience 
Rating:
4.0

There was an issue with our storage unit. The manager called and helped us resolve the issue.

melissa w.  |  Overall Experience 
Rating:
5.0

THE FEMALE MANAGER IS AWESOME AND VERY PROFESSIONAL.

gloria a.  |  Overall Experience 
Rating:
4.0

My only complaints are no one answers the phone. So if you would like a question asked you have to drive up there. Too bad for the people out of town. Second they do not have a elevator.

Carly N.  |  Overall Experience 
Rating:
5.0

Wish I could access it 24 hrs

Tanya P.  |  First Impressions 
Rating:
5.0

The staff and location was very good and professional.

Lemitress S.  |  Overall Experience 
Rating:
5.0

I was able to switch from a 15 foot to 10 foot truck on the spot but unfortunately no one was free to operate the lift when I was moving out. An elevator in the building would be nice.

Kristine M.  |  Overall Experience 
Rating:
5.0

The customer service rep was extremely knowledgeable and courteous.

TERRIE V.  |  First Impressions 
Rating:
5.0

Really happy with service both in fort smith ar and lowell ar would tell all my frends about u hall

Dale H.  |  First Impressions 
Rating:
4.0

Very helpful and accommodating especially due to the emergency circumstances I was in.

George D.  |  First Impressions 
Rating:
5.0

I cannot recommend this dealership highly enough! The friendliness and excellent service from everyone we encountered is to be commended. The gentleman we worked with was Matthew.

Jeanne D.  |  First Impressions 
Rating:
4.0

Extremely helpful.

Sydnee N.  |  First Impressions 
Rating:
4.0

No complaints. Staff very friendly and good to work with ..

DEWEY F.  |  Overall Experience 
Rating:
5.0

Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.

KEN A.  |  First Impressions 
Rating:
4.0

my experience is two fold- in AR I had the best services from the best staff however my experiences in San Francisco from the U Haul company was less than adequate

Phill S.  |  Overall Experience 
Rating:
3.0

Several issues with flooding. Also had a time where the back section was dirty for a couple of months without being clean. Alarms going off without being investigated.

Lawrence M.  |  Overall Experience 
Rating:
5.0

The two young men working were friendly and helpful.

Raford U.  |  Reservation 
Rating:
5.0

I want to commend the staff at the Fort Smith branch on Towson. They were some of the most helpful and nicest people. They should be recognized for their customer service.

Andrew F.  |  Overall Experience 
Rating:
5.0

Thank YOu

marlena p.  |  Overall Experience 
Rating:
5.0

The people were extremely friendly and over the top helpful! Highly recommend this facility!

robyn j.  |  Overall Experience 
Rating:
4.0

Clean and fairly priced

Ashlyn M.  |  Overall Experience 
Rating:
5.0

It’s official I’m a die hard uhaul fan! The truck was great. It was clean and easy to drive. Plus everyone I spoke with along the way was super helpful and extremely nice. I will be using ya’ll again.

Loren M.  |  Reservation 
Rating:
3.0

The employees were great but I got had roaches and bed bugs from storing my stuff there.i also ended up with a nice nesting in my box spring. I will not use yall again. Very disappointed.

Misty W.  |  Overall Experience 
Rating:
5.0

You came through for me when I really needed an immediate storage space, I can't thank you enough!

patte g.  |  Overall Experience 
Rating:
5.0

I am glad that u sent me this email. I Am more than happy with my experience there. I only rented because I was having to store my stuff until I got my own place. Your staff was always friendly

Eric P.  |  Overall Experience 
Rating:
5.0

Great and safe place to store items.

Amanda S.  |  Overall Experience 
No reviews have been submitted for this location.

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