Customer Reviews for U-Haul Moving & Storage of Fort Smith

4,175 reviews

2205 Towson Ave   Fort Smith, AR 72901
(@ U St)

(479) 785-4036

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(479) 785-4036

2205 Towson Ave
Fort Smith, AR 72901
(@ U St)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The trailer was brand new in perfect condition. It's nice to see a facility that has new equipment. The trailer tongue had the holes to use a locking pin so no one can take the trailer off your hitch & steal the whole unit. The agent was really fast at setting me up and very knowledgeable and courteous. They have a tent where you pull up under so you don't get soaked dropping off the unit too. Great professional place.

Tron C. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Peggy A. 
Rating:
4.0

The drop off web site was to hard to work or was not working

Vivian C. 
Rating:
5.0

Keep up the great work

EDWIN R. 
Rating:
1.0

Better Inspection of vehicle before they are rented . I was very disappointed when I notice that the lights on the truck were not working. I had no other choice but to drive it at night like that . In which a put my life and everybody else's life in danger.And the only thing uhaul did for me was to give me a “Discount “of $10 dollars . After all the trouble I went through. That's very disappointing!!

CAROL C. 
Rating:
5.0

Great service and very friendly

Walt W. 
Rating:
5.0

Customer did not leave a comment.

Elijah C. 
Rating:
5.0

Customer did not leave a comment.

ELIJAH C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

They went above and beyond to help me if you guys had 10 star rating you got it from me

Angel Q.  |  Overall Experience 
Rating:
5.0

Everyone we encountered was helpful and polite.

David M. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Great job installing my hitch! It was quick!

Jahziel S. 
Rating:
5.0

Customer did not leave a comment.

FORREST B. 
Rating:
5.0

Uhaul worked with me through a difficult time in my life. My husband and I experienced moving across country, with 4 children & myself pregnant, for a better life. In the mist of things, we found ourselves homeless and working towards stability again. Uhaul was there to keep what mattered safe and secure. We worked out a payment arrangement. I'm glad to say, in time for the holidays, we have a house and all of our belongings. Belongings that bring back such great memories, before things got tough. Thank you so very much!!

Shatera B.  |  Overall Experience 
Rating:
5.0

I stopped by to pickup an appliance dolly that wasn't available at pick-up in another city, they were very friendly and helpful providing detailed information on how to drop-off after-hours.

William H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Everyone was real nice and helpfull

George R. 
Rating:
3.0

Run down building unit had a rat poison block just sitting in it the motion sensor lights sometimes worked.

Benjamin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNY L. 
Rating:
5.0

customer service here is superb

mary B. 
Rating:
5.0

Customer did not leave a comment.

Lanci S. 
Rating:
3.0

Customer did not leave a comment.

Pamela K. 
Rating:
5.0

Good customer service

Yolanda C. 
Rating:
5.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

You guys were a life saver for us. So glad you were open till 7:00 pm. We were stranded and you guys fixed us up and we were on our way. Thank you so much.

PHYLLIS J. 
Rating:
5.0

Everything was done to my satisfaction, from the reservation all the way through. All personnel were courteous and helpful. Thank you very much.

Thurman S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Amazing employees!

Krystal B. 
Rating:
1.0

Extremely rude employees who deliberately misunderstood what I needed so that they could charge me an insane amount and make the move as inconvenient as possible. They also didn't disclose the price difference before changing my contract, which ended up costing more than a thousand dollars more than it should have. I recommend no one ever use U-Haul and I certainly never will again.

Rain O. 
Rating:
4.0

Customer did not leave a comment.

Shari F. 
Rating:
1.0

When checking the turning signals the Guy said the turning signals work on my vehicle my truck said it did not work I walked around back and double checked the blinkers did not work the guy lied to me about the blinkers working he was going to send me out with the unsafe trailer.

Donald H. 
Rating:
5.0

I saw that y'all did everything y'all pose to do

Tracy L. 
Rating:
5.0

Had a good move with this. Even though I paid and rented the truck my son (on contract too) would not let me drive. Lol

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Gwen C. 
Rating:
5.0

I accidentally forgot my wallet in the van and they called and let me know before I even noticed it was missing. Such great service!

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Everett A. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Everything was as it should be. Excellent service.

James S. 
Rating:
5.0

Customer did not leave a comment.

Johnnie N. 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Great place to rent your equipment. Very clean and a professional staff. Great job

Dan S. 
Rating:
5.0

Customer did not leave a comment.

emily N. 
Rating:
5.0

Customer did not leave a comment.

JMarvin H. 
Rating:
5.0

I have rented trucks before at this location. I'm a very satisfied customer.

Francy F. 
Rating:
5.0

Never have any problems with this location when returning my equipment.

JAMES B. 
Rating:
5.0

I had to wait for about three weeks for the receiver hitch to get in.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
4.0

Helpful friendly staff.

Carol M.  |  Overall Experience 
Rating:
5.0

Every one was polite, hitch was installed in a reasonable time.

John M. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN C. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
4.0

Driver door was broken and was difficult to close and lock. Asked if 15' truck could handle 12' wood Answer should have been no as back has bump out.Give us some idea of gas mileage in order to determine how much is needed to fill tank to previous level. They took my information and had a vehicle ready for me in less than 5 minutes. A different location took 20 minutes and employee could not get software to work so I left. Overall it was better than average compared with other locations.

erik C. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR A. 
Rating:
5.0

Customer did not leave a comment.

tyera M. 
Rating:
5.0

All employees were great and when I returned it Someone was outside to check it in when I arrived

Theresa S. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
3.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

Excellent customer service

FELICIA J.  |  Overall Experience 
Rating:
1.0

When the owner realized the equipment was one way, he gave me a tow dolly with straps worn and torn to the point I was uncomfortable with the safety of the tow. Also refused my visa because it was a cash app card. This card is a bank card, but he insisted on my other visa. Is visa not visa? Rude about it in any event.

forrest F. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Was easy convient and very nice staff to answer any questions or concernw

Douglas S. 
Rating:
5.0

Allow early pickup, at no charge, if equipment is available sooner than contractual pickup.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

HOLLIE R. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

One of the workers had an attitude. There was in glasses who checked us in he was very helpful and nice.

stevie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy W. 
Rating:
3.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

JON F. 
Rating:
4.0

I live in Texas. I needed to rent a truck for my daughter. And I was able to do so with the help of the staff. Thank you for all of your help.

Misti D. 
Rating:
4.0

Professional helpful

Rod G. 
Rating:
5.0

Customer did not leave a comment.

Satira S. 
Rating:
5.0

The on-line afterhours return app did not work. It would not let me continue after taking the pic of the milage and fuel level. It was also impossible to get a good pic of the milage because it was so quickly displaced by the "Service Tire Maintenance System" warning.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
3.0

Customer did not leave a comment.

larissa B. 
Rating:
4.0

I dropped off the tow dolly and Garrett was extremely courteous.

DanielR M. 
Rating:
5.0

Customer did not leave a comment.

Phyllis E. 
Rating:
5.0

Customer service was excellent !

FORREST B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jimmy R. 
Rating:
5.0

The lady behind the counter was inviting, prompt, and courteous! Great staff!

shavaunta B. 
Rating:
3.0

Received truck on an 1/8 tank of gas. Was told if we brought back at 1/4 we would get a $22 credit. We put $12 in and it went from 25 miles to empty on picking up to 35 miles to empty on dropping off. They gave us $11 credit. What happened to it's full, bring it back full?

Tawnya S. 
Rating:
5.0

Customer did not leave a comment.

jeremy K. 
Rating:
4.0

Customer did not leave a comment.

Fran B. 
Rating:
5.0

Had lots of room to pull in and exit.

mary C. 
Rating:
5.0

The inside of truck needed to be better cleaned.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Krystal B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Worked through all my needs on short notice. The best place to go

RON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

Homeless man was by the front door. Otherwise staff was excellent!

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Eddie H. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Damon M. 
Rating:
5.0

The lady at Charley's General Construction did not have what I needed in stock but found it at this location. She booked it & when I arrived it was ready to go. Both locations were awesome!

Charles P. 
Rating:
5.0

Professional staff quick and friendly service.

Charles M. 
Rating:
1.0

Uhaul owes me for storage in Fort Smith Ark for making me turn back to Rapid City SD when I specified one way, also got a flat. It cost me time and gas money

Elaine M. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
3.0

I won't recommend UHaul to anyone ever after my experience.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

roy W. 
Rating:
4.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Nothing

Clifford S. 
Rating:
5.0

Customer did not leave a comment.

Sandra H.  |  First Impressions 
Rating:
1.0

I’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEN A.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

OLGA Z.  |  Overall Experience 
Rating:
1.0

I’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel E.  |  Overall Experience 
Rating:
5.0

Easiest and Best process

Lori J R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARYAN N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara t.  |  Overall Experience 
Rating:
3.0

Most of your employees, are wonderful and great customer service people. But one bad apple, can ruin your entire experience with U-Hall. I won’t call him by his name, because you probably know who he is. Rose is a great customer service person, as well as most of your employees at Your facility On Townsend Avenue, Fort Smith, AR.

Evelyn H.  |  Overall Experience 
Rating:
3.0

Roaches were in my unit when I moved out of it.

betty c.  |  Overall Experience 
Rating:
5.0

Extremely friendly and helpful staff. Vehicle was clean.

Riley P.  |  First Impressions 
Rating:
4.0

The sliding latch on the unit is hard to engage to lock and open the unit.

PAT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAKAYLA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISHANA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy n.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Desiree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonnie P.  |  Overall Experience 
Rating:
4.0

Two issues that need to be addressed are, your computer system has too many glitches and needs to have IT look into it. Second, the bathroom facility in the back building needs to have access or fixed or whatever, we need that sometimes as customers. Its a long walk all the way up front just to relieve ourselves.

James J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL D.  |  First Impressions 
Rating:
5.0

Fast, friendly and accommodating service! Highly recommend this location for your U-haul needs!

KRYSTA D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MAURICE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara M.  |  First Impressions 
Rating:
5.0

Very helpful friendly and ready to help with everything. THANK YOU U-HAUL

CONNIE S.  |  First Impressions 
Rating:
5.0

Rose was awesome helping me!!!

Valerie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwayne K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaehong c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN V.  |  Overall Experience 
Rating:
4.0

Access hours should be longer without having to pay extra per month! Other than that I have no complaints.

Samantha G.  |  First Impressions 
Rating:
3.0

Unit was a lot smaller than represented we had to get rid of our living room furniture and two shelves because they didn't fit.

Belinda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannetta M.  |  First Impressions 
Rating:
3.0

I would have said excellent If they would have fixed my lock and they said they would fix it when they moved me to this storage unit from the storage unit I had originally rented which was perfect for me, The whole time that I was in this new unit my big lock did not work. Had to have my boyfriend come and change out the small lock so it would lock up, never did have the big lock fixed, they kept saying they would fix it and they didn’t. Used to wrap a chain around it and make it look like it was locked up. And if it wasn’t for that I would give them an excellent rating.

APRIL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara T.  |  Overall Experience 
Rating:
3.0

Our unit is so small we had to throw away our couch sectional,and two shelf units we were not happy about it

Belinda W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tania G.  |  First Impressions 
Rating:
5.0

Rose was great & very helpful. Great management.

Lotoya R.  |  Overall Experience 
Rating:
5.0

The bathroom stank and were never cleaned in the back storage building but everything else was wonderful

Lee T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
1.0

I went to yours storage facility 2 weeks after renting a unit. And man that was running the place called me a homeless old woman and said that he had seen me camped out on the side of his building two weeks earlier. He treated me badly I hope he is reprimanded maybe you can rip some of his stripes and pay bring him back down to Earth where he needs to be. I am not homeless and hurt my leg badly and just because I had on pajama pants because it's the only thing I could wear does not make me homeless which I am not and I certainly did not sleep nor try to live in one of your unit inside or out.

Timothy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTY U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JALONDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

The staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!

TAMARA M.  |  First Impressions 
Rating:
5.0

I told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!

jon j.  |  Overall Experience 
Rating:
5.0

The guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!

Jasmine R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ralph P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES P.  |  Overall Experience 
Rating:
5.0

Great place

Timothy A.  |  Overall Experience 
Rating:
5.0

The young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!

Stormy M.  |  First Impressions 
Rating:
5.0

The girls there were awesome! They helped me the whole time and were super nice!

Tiffany P.  |  First Impressions 
Rating:
3.0

The floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.

Emilee S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyler P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Artem H.  |  Overall Experience 
Rating:
4.0

We saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn’t give 5 stars.

Melynda T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

becky b.  |  Overall Experience 
Rating:
5.0

I was never so blessed to be sent to that area of drop off. My whole trip had been a nightmare. If it weren't for the services from a corporate U-Haul dealership I wouldn't be there. You have top-notch gentleman name Jason who went above and beyond and well over expectations of services. He made app for the mistreatment of a unauthorized dealership that I picked my merchandise up from. And I've been renting from U-Haul for centuries. If the lady that took my reservation hadn't told me of this storage unit being available to me upon my arrival I would never known. She was the most awesome little girl I wished I had her name. Upon my arrival to drop off my truck to service was above Beyond anyone's expectations. Jason only made my mind up that I was at a real dealership of U-Haul and not some runoff. And made arrangements for me to get my truck and move my stuff within the next week I've my relocation. Jason should be commended as well as his staff. They are truly U-Haul Representatives. Jason again I can't express enough how much the job means to him he takes it very serious. And was the only reason I did leave my stuff at the dealership and we'll rent another truck can move on to my home now. I will be trying to find out how to get to your corporate reviews my experience. I want a c e o to see my comments. I've rented U-Haul for centuries under the same phone number. Wouldn't think to go anywhere else. But Jason saved your representation of U-Haul. If I were an Undercover Boss I would go in there and I would get him anything that man needed. I can't express enough of how wonderful his service was and how much he corrected and reassured me I wasn't wrong U-Haul is number one and is going to be number one as long as it's a corporate facility. As I stated I do want to go to your site for my final review of picking up my truck and having to drive from Florida at 55 and taking 3 days to get here. Thank God there was storage when I got here. Again I can't thank Jason enough and a reassuring me but you are still number one and can remain number one if you have employees like Jason Fulcher again I'm not sure of his last name but I'll never forget his name Jason.

MARIANNE P.  |  First Impressions 
Rating:
5.0

I did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.

Rebecca M.  |  Online Move In 
Rating:
5.0

I rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.

Casey B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ray D.  |  Overall Experience 
Rating:
4.0

Wonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.

Shannon or Justin N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
3.0

Originally all my information was changed over to a guys name when I logged into my online acct. My lock was cut off in error & I wasn’t notified until we tried accessing the storage & seen there was a combination lock on there instead of the original lock. Other then that staff were friendly & helpful. Process was really quick & easy. One of the staff members even changed my unit to make it easier when unloading.

Chaprice R.  |  Overall Experience 
Rating:
5.0

I had to pay an extra month of rent on the unit to get into it after hours on my very last day having it even though the manager said it was fine and I would still be able to access it I would like to talk to somebody about it but every time I call I get put on hold for over an hour

Samantha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keili M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roger P.  |  Overall Experience 
Rating:
5.0

Guy running front desk allowed extra time for us to unpack through the front glass made life very helpful.

Bridget N.  |  First Impressions 
Rating:
5.0

Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.

JINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank K.  |  First Impressions 
Rating:
5.0

Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....

James W.  |  First Impressions 
Rating:
3.0

When it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything else

JENNIFFER M.  |  Overall Experience 
Rating:
2.0

In storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.

Mac S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

I was very impressed with the young man that helped us. Great employee!

Sharon W.  |  First Impressions 
Rating:
3.0

Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great tho

Alexander N.  |  First Impressions 
Rating: