Customer did not leave a comment.MICHAEL C.
Customer Reviews for U-Haul Moving & Storage of Fort Smith
Fort Smith, AR 72901
(@ U St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Give me my deposit back and give me a receipt..... I never got my deposit backjacquelin E.
Customer did not leave a comment.TOMMY R.
Very professional and courteous staff,made sure I was happy with the work.Layton D.
Customer did not leave a comment.Thomas D.
guy unhooked my trailer in a down poor of rain - very friendly and customer orientedKEVIN J.
Scheduling was difficult. I had to speak to 4 people before I could confirm a rental that met my needs and I had to settle for a larger truck than I needed. However when I arrived at pickup point this location had a better vehicle available. Only issue with the Fort Smith location, they agreed to send my receipt via email but never id, although I got the email inviting this survey.ROBERT C.
The rented moving truck had no working power outlet for my GPS in the cabin. 2 USB outlets, plus the cigaret lighter outlet was all defective. I did unfortunately not check this before starting out :-(JENS O.
The staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!TAMARA M. | First Impressions
Customer did not leave a comment.Scott B.
Customer did not leave a comment.SABINE H.
Customer did not leave a comment.TED D.
We were well taken care of by the staff at this location.MATTHEW R.
Customer did not leave a comment.Travis N.
Customer did not leave a comment.Bradford D.
I showed up and the attendant was ready for me. They were quick and thorough. The truck was ready. Using the link to do the walk around was easy and quick. When I brought it back another person quickly walked me through. They were professional and good to work with. I plan to use that location again soon.Richard G.
This has nothing to do with the pick up and drop off locations, they were excellent. i did need to change my drop off location and customer service system was horrible. Not the people but the process. I called the number on the website. First call, put in que and received a call 30 min later. Told individual I needed to change drop off location, was told I needed to be transfered, phone clicked and I was disconnected. Second call, put in que and received call 40 min later. Told individual I needed to change drop off location, was told i needed to be transfered, phone clicked and I was disconnected. Drove to the closest Uhaul location and dropped trailer. Individuals at drop off location were very helpful.STEPHEN B.
Customer did not leave a comment.JOSE B.
I told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!jon j. | Overall Experience
Customer did not leave a comment.SHEA H.
Customer did not leave a comment.AMY H.
Customer did not leave a comment.MATTHEW L.
Good jobRobert F.
Customer did not leave a comment.CLINTON V.
Customer did not leave a comment.CONSTANCE B.
The guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!Jasmine R. | Online Move In
The van was dirty and stinky. Clearly had not been cleaned inside for a long time.WILBERT E.
Customer did not leave a comment.Ralph P. | Overall Experience
We barely made it to the gas station. The truck was filthy. I had grime and dirt everywhere I touched. Back tire was low. Customer service was not helpful or friendly.Gabriel R.
This location and the staff are always awesome, but especially so this time!LENORA V.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.BERLIN B.
Attendants are always friendly, professional and extremely helpful.JOHN S.
Customer did not leave a comment.BEVERELY S.
Customer did not leave a comment.TERRI A.
I've rented so many trucks and never had an issue but this time it smelled so bad like smoke we couldn't even finish what we had to do because of it. I hate I had to pay and not get done because of cigarette smoke.JUSTIN P.
Employees were nice and friendly. Explained everything very well.SARAH T.
Customer did not leave a comment.GARY J.
Reserved van a week ago. Was give a small moving van when I showed up today. Asked why I didn't get a van and was told they are reserved in advance. I said i did a week ago. No answer. I wanted a van due to maneuverability and size. Hence I reserved it a week ago. Doesn't seem to matter. I needed to move today. Vans were there when I returned my truck with 140k miles on it. Concrete would absorb bumps better than the suspension on this truck I was given. Sad businesses don't care about customers anymore and expect them to just behave like cattle.Brad M.
Customer did not leave a comment.JERRY O.
Customer did not leave a comment.Tracy B.
Customer did not leave a comment.CHARLES P. | Overall Experience
All good.Willaim C.
I always use uhaul on Townson Ave. they are continually helpful and very knowledgeable.CAITLIN C.
Customer did not leave a comment.THOMAS A.
Nothing everyone is very professional and have great customer service.TIARA M.
They did a great job for us!STEVEN E.
very good service. i will return for the third time....PEGGY D.
Great placeTimothy A. | Overall Experience
I returned the rental with more fuel than required but was told no credit was given for that and I feel that is poor customer appreciation.Joe K.
Customer did not leave a comment.CHRISTINATERESE T.
Customer did not leave a comment.JACQUELINE G.
Customer did not leave a comment.Donna Y.
Customer did not leave a comment.JAMES C.
Agent was warm & friendly, asking difficult questions with a calm voice, not just with me but with other customers.Rick M.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.DOUGLAS A.
The young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!Stormy M. | First Impressions
Customer did not leave a comment.LOWELL C.
Always a pleasure doing business hereJAMES R.
You have everything ready and friendly people thanks so much . See you soonGENARO H.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.Donica S.
Need some moving blankets for the truck.PRENTIS R.
Nice truck ran good cold air.JERRY H.
Customer did not leave a comment.CHARLES D.
The girls there were awesome! They helped me the whole time and were super nice!Tiffany P. | First Impressions
The floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.Emilee S. | First Impressions
Great friendly service, thank youRICHARD M.
Customer did not leave a comment.ZACHARY H.
Customer did not leave a comment.LUIS A.
Customer did not leave a comment.LUE C. | Overall Experience
Customer did not leave a comment.Tyler P. | Overall Experience
Customer did not leave a comment.MICKEY E.
Customer did not leave a comment.Alan M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.Laura E.
Customer did not leave a comment.CURTIS J.
I was told I would not be paying for supplies or materials I did not use. I did not open two of the blankets so did not use one dozen. I was expecting a refund but was told I owed no less no was owed anything.DARYL E.
Customer did not leave a comment.Carl A.
Be more organizedDANNY W.
Qoute the right prices, i was quoted .19 per mile and when i picked up the rental i was told its .59 per mile.GRAYSON H.
Customer did not leave a comment.TERRY S.
The guy was quick to respond when we pulled up at the location and quickly got us checked in and on our way!CHRISTOPHER R.
Customer did not leave a comment.RONALD H.
Customer did not leave a comment.EUGENE M.
Customer did not leave a comment.TONY D.
Not charge two days when you use it for one.Jeremy H.
Customer did not leave a comment.GREGORY F.
Poor customer serviceSABRINA G.
Customer did not leave a comment.Roger S.
The staff was excellent!! Friendly, very knowledgeable, explained everything very well. Could not ask for better. As far as the truck, the inside was clean enough but the driver side door was damaged when I picked it up. It had apparently been involved in a minor accident & had been hit where the quarter panel & the door meet & both were dented so the door did not open & close properly. I realize accidents happen but I feel the truck should have been repaired before it was rented after the accident.Paula B.
Customer did not leave a comment.DAVID B.
They had the keys for may rental in the wrong lock box on the yard. They did correct it as fast as they could.EDWARD S.
Customer did not leave a comment.DANA EDWARD R.
Customer did not leave a comment.Dana R.
Truck had broken mirror had the spare tire on it when they rented it to us for our 4000 mile trip so since the spate route was in it there was no spare tire for me to use if I needed. And the truck was filthy w cigarette ash everywhere soda sprayed everywhere inside and it was just grossJASON F.
Customer did not leave a comment.Artem H. | Overall Experience
Customer did not leave a comment.SHELLIE G.
Despite the clean eating above, it was a bit dirty inside and we found a child's socks. Needed a better vaccuumingCharles N.
Customer did not leave a comment.PATRICIA W.
Always reliable, friendly and professional at this location.TERRY W.
Customer did not leave a comment.CHRISTOPHER F.
We saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn’t give 5 stars.Melynda T. | Online Move In
Customer did not leave a comment.LEE P.
Customer did not leave a comment.Lee Anna T.
Customer did not leave a comment.paul L.
Auto transport trailer never checked out left with just about flat tire I checked before I loaded car only had 30 lbs. aired up loaded car checked before hit road made about 60 miles tire blows. Sat side road 4 hours. Roadside assistance came he was very good came 1 1/2 hours to change tire. Worst experience with any rental companySTEVEN W.
Customer did not leave a comment.JAMES P.
All is okay.Debra L.
I've never dealt with U-Haul.. actually I live outside US .. but it's always a pleasure to give a high ratings to people you don't know and live with the fantasy that you put a smile on their faces. ciao!AHMAD A.
Customer did not leave a comment.WARREN A.
Customer did not leave a comment.Tara M.
Customer did not leave a comment.MARISSA Y.
Customer did not leave a comment.becky b. | Overall Experience
I was never so blessed to be sent to that area of drop off. My whole trip had been a nightmare. If it weren't for the services from a corporate U-Haul dealership I wouldn't be there. You have top-notch gentleman name Jason who went above and beyond and well over expectations of services. He made app for the mistreatment of a unauthorized dealership that I picked my merchandise up from. And I've been renting from U-Haul for centuries. If the lady that took my reservation hadn't told me of this storage unit being available to me upon my arrival I would never known. She was the most awesome little girl I wished I had her name. Upon my arrival to drop off my truck to service was above Beyond anyone's expectations. Jason only made my mind up that I was at a real dealership of U-Haul and not some runoff. And made arrangements for me to get my truck and move my stuff within the next week I've my relocation. Jason should be commended as well as his staff. They are truly U-Haul Representatives. Jason again I can't express enough how much the job means to him he takes it very serious. And was the only reason I did leave my stuff at the dealership and we'll rent another truck can move on to my home now. I will be trying to find out how to get to your corporate reviews my experience. I want a c e o to see my comments. I've rented U-Haul for centuries under the same phone number. Wouldn't think to go anywhere else. But Jason saved your representation of U-Haul. If I were an Undercover Boss I would go in there and I would get him anything that man needed. I can't express enough of how wonderful his service was and how much he corrected and reassured me I wasn't wrong U-Haul is number one and is going to be number one as long as it's a corporate facility. As I stated I do want to go to your site for my final review of picking up my truck and having to drive from Florida at 55 and taking 3 days to get here. Thank God there was storage when I got here. Again I can't thank Jason enough and a reassuring me but you are still number one and can remain number one if you have employees like Jason Fulcher again I'm not sure of his last name but I'll never forget his name Jason.MARIANNE P. | First Impressions
I did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.Rebecca M. | Online Move In
I rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.Casey B. | Online Move In
Customer did not leave a comment.Ray D. | Overall Experience
Wonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.Shannon or Justin N. | First Impressions
Customer did not leave a comment.James G. | Overall Experience
Originally all my information was changed over to a guys name when I logged into my online acct. My lock was cut off in error & I wasn’t notified until we tried accessing the storage & seen there was a combination lock on there instead of the original lock. Other then that staff were friendly & helpful. Process was really quick & easy. One of the staff members even changed my unit to make it easier when unloading.Chaprice R. | Overall Experience
I had to pay an extra month of rent on the unit to get into it after hours on my very last day having it even though the manager said it was fine and I would still be able to access it I would like to talk to somebody about it but every time I call I get put on hold for over an hourSamantha B. | Overall Experience
Customer did not leave a comment.LUE C. | First Impressions
Customer did not leave a comment.Keili M. | Online Move In
Customer did not leave a comment.Roger P. | Overall Experience
Guy running front desk allowed extra time for us to unpack through the front glass made life very helpful.Bridget N. | First Impressions
Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.JINA S. | First Impressions
Customer did not leave a comment.Frank K. | First Impressions
Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....James W. | First Impressions
When it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything elseJENNIFFER M. | Overall Experience
In storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.Mac S. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
I was very impressed with the young man that helped us. Great employee!Sharon W. | First Impressions
Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great thoAlexander N. | First Impressions
I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.ERIC H. | First Impressions
Customer did not leave a comment.ERIC K. | First Impressions
Spencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.Lori J. | First Impressions
Customer did not leave a comment.NICOLE D. | First Impressions
Customer did not leave a comment.Josh B. | First Impressions
Customer did not leave a comment.Alton M. | Overall Experience
No problems. They were very helpful.Geraldine M. | First Impressions
Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.John T. | Overall Experience
They really helped me with storage issuesAlton M. | First Impressions
Customer did not leave a comment.Cassidy W. | First Impressions
Customer did not leave a comment.Alan M. | First Impressions
The facilities were very clean except for the bathrooms. Several times the toilets were just disgusting. The associates were great to work with-super cheerful, friendly and accommodating.ERIC B. | Overall Experience
I don’t remember his name, but his face mask he wore was Skyrim themed and he said he’s been there a couple years. He was so awesome every time I came by. He was super friendly and personable and really went above and beyond the call of duty with helping me and my fam. He was always willing to help. Super awesome dude, to the point where I’d totally want my family to go out to dinner with him and his family lol (in a non cringey/creepy way yikes). There was one other man, with a sparse beard, who didn’t seem to do much of anything besides sit there and watch the other employees work, even when there was a line of people. He seemed to have the “not my job” kind of attitude. Maybe encourage him to be more helpful for the other associates who work their butts off.Jennifer C. | Overall Experience
Customer did not leave a comment.Stephanie S. | Online Move In
The whole experience was so amazing!Jennifer C. | First Impressions
Customer did not leave a comment.Holly E. | First Impressions
The staff was very friendly and helpful and I am very pleased with my unit thank you :)gabrielle e. | First Impressions
I would like to give a special thanks to Ms. Rose from the first time I spoke to her she really eased a great deal of my stress. She's an Angel. I wanted to give her a hug, but,,,,,, ya'll lnow the rest.🙂🙂🙂🙂🙂DEBORAH R. | First Impressions
I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got insideKajuanna E. | First Impressions
Always polite and so helpful.Tanya W. | First Impressions
I always use uhaul!Dawn C. | First Impressions
Customer did not leave a comment.Jonnie P. | First Impressions
Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!Khadijah R. | First Impressions
The manager rose was very helpful and very friendly strongly recommended if anyone has any problems to get with her and i am sure she can resolve them..ALEXANDER N. | Online Move In
An unexpected hospital visit extended the use of the van I rented. I apologized and explained the situation and promised payment upon return. The associate was rude and threatened me. I am appalled.Bridget L. | First Impressions
I couldn't br happier, the young man that helped me find the right storage unit was very helpful and pleasant, need more employees in this world like him.Tina O. | First Impressions
Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.KEN A. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the environment!