Customer Reviews for U-Haul Moving & Storage of Fort Smith

3,783 reviews

2205 Towson Ave   Fort Smith, AR 72901
(@ U St)

(479) 785-4036

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(479) 785-4036

2205 Towson Ave
Fort Smith, AR 72901
(@ U St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

THADDEUS W. 
Rating:
5.0

Honestly, not one thing. Each visit in the last few months, has been positive & each employee has been very helpful. Especially Jason, who picked up on the “emotional” side of my move. As I noticed, he treated each customer, with the same courtesy & respect. His kindnesses also extended to me, were especially appreciated. A fine personable & professional young man, representing U Haul in a most positive way! Thank You!!!

GAIL R. 
Rating:
2.0

Between being denied the dolly I ordered and still having to pay for it, and my uhaul having broken down from being given to me dry of transmission fluid; causing me, a soldier, to fear for the worst before having to scramble to report back to my unit.. I will be having to attempt to get my money back for my experience.

JESSE S. 
Rating:
5.0

Great customer service! Very professional and polite.

LINDA W. 
Rating:
1.0

Was not able to self check the truck back in, charges for cleaning fee, truck was clean!

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
4.0

Found a screw in the front tire. Showed the employee when we turned the truck back in.

RUSTY A. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD O. 
Rating:
1.0

Passenger mirror on left was duct taped on. Service lights were all on. Smelled of cigarette smoke. Was told I could add another day to my rental if I called back before the time circled on my contract. Called 2 1/2 hours in advance and was told NO, someone else needed the truck. Was told it would be reported STOLEN if I didn't bring it back. If someone has until 3:45 to add another day, don't rent the truck to anyone else until 3:46. If you can offer me a 15 foot truck to “help me out” you can offer the other person a 15 foot truck too. If that's not a viable solution to them, too bad, I rented it first & had until 3:45 to add a day. You are the one who “over sold” the truck & I'm the one who had to pay the price. There are other companies to rent from. You'll never get my business or recommendations again. Being a National company, customers don't matter to you, so it's no big deal.

CARRIE C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
5.0

Excellent service!!!

Walter E. 
Rating:
4.0

Customer did not leave a comment.

BRANDON B. 
Rating:
4.0

Customer did not leave a comment.

LOU S. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Very helpful at drop site.

Tommy H. 
Rating:
1.0

I went to yours storage facility 2 weeks after renting a unit. And man that was running the place called me a homeless old woman and said that he had seen me camped out on the side of his building two weeks earlier. He treated me badly I hope he is reprimanded maybe you can rip some of his stripes and pay bring him back down to Earth where he needs to be. I am not homeless and hurt my leg badly and just because I had on pajama pants because it's the only thing I could wear does not make me homeless which I am not and I certainly did not sleep nor try to live in one of your unit inside or out.

Timothy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CECILY L. 
Rating:
3.0

I reserved the truck a month ahead of time. It was supposed to be a 10' foot and at a location close to our house. Didn't find out otherwise until the day before. It was a 15' and clear across town. That then cost extra in fuel because of the size difference. When I arrived they initially got the wrong truck ready, then had to clean out the one written on my contract. The windshield was a mess and it had a bad cigarette smoke smell. It ran fine, however, and we got the small move done.

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

KRISTY U.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JALONDA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Good job

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

I was helped by Garrett at your Townson ave location. I want everyone to know that this associate was so helpful, knowledgeable, and kind. It's so hard to deal with some sales associates out there, where you clearly can tell that they hate their job. This dude either lives and breathes uhauls, or he likes helping people. I hate the moving process, and he made it so easy. He needs a raise. It's important to show associates like this that they are appreciated or they will find a job that does.

DIANA A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Great service. Fast, and super friendly staff. Thank you

Susan B. 
Rating:
4.0

Customer did not leave a comment.

TRACY A. 
Rating:
5.0

Service was fast and friendly.

STEVEN F. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Tried to return the truck after hours but both app and desktop site, photos could not be uploaded to check the truck back in in, . I wonder if you do that on purpose so you can charge me more to have Uhaul staff do it. Super not happy about that. The Fort Smith staff, though, was excellent.

JEREMY V. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
5.0

Customer did not leave a comment.

ANGIE W. 
Rating:
4.0

Customer did not leave a comment.

KATHERINE K. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Give me my deposit back and give me a receipt..... I never got my deposit back

jacquelin E. 
Rating:
1.0

Customer did not leave a comment.

TOMMY R. 
Rating:
5.0

Very professional and courteous staff,made sure I was happy with the work.

Layton D. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

guy unhooked my trailer in a down poor of rain - very friendly and customer oriented

KEVIN J. 
Rating:
4.0

Scheduling was difficult. I had to speak to 4 people before I could confirm a rental that met my needs and I had to settle for a larger truck than I needed. However when I arrived at pickup point this location had a better vehicle available. Only issue with the Fort Smith location, they agreed to send my receipt via email but never id, although I got the email inviting this survey.

ROBERT C. 
Rating:
5.0

The rented moving truck had no working power outlet for my GPS in the cabin. 2 USB outlets, plus the cigaret lighter outlet was all defective. I did unfortunately not check this before starting out :-(

JENS O. 
Rating:
5.0

The staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!

TAMARA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

SABINE H. 
Rating:
4.0

Customer did not leave a comment.

TED D. 
Rating:
5.0

We were well taken care of by the staff at this location.

MATTHEW R. 
Rating:
3.0

Customer did not leave a comment.

Travis N. 
Rating:
5.0

Customer did not leave a comment.

Bradford D. 
Rating:
5.0

I showed up and the attendant was ready for me. They were quick and thorough. The truck was ready. Using the link to do the walk around was easy and quick. When I brought it back another person quickly walked me through. They were professional and good to work with. I plan to use that location again soon.

Richard G. 
Rating:
5.0

This has nothing to do with the pick up and drop off locations, they were excellent. i did need to change my drop off location and customer service system was horrible. Not the people but the process. I called the number on the website. First call, put in que and received a call 30 min later. Told individual I needed to change drop off location, was told I needed to be transfered, phone clicked and I was disconnected. Second call, put in que and received call 40 min later. Told individual I needed to change drop off location, was told i needed to be transfered, phone clicked and I was disconnected. Drove to the closest Uhaul location and dropped trailer. Individuals at drop off location were very helpful.

STEPHEN B. 
Rating:
4.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

I told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!

jon j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEA H. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Good job

Robert F. 
Rating:
5.0

Customer did not leave a comment.

CLINTON V. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
5.0

The guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!

Jasmine R.  |  Online Move In 
Rating:
2.0

The van was dirty and stinky. Clearly had not been cleaned inside for a long time.

WILBERT E. 
Rating:
4.0

Customer did not leave a comment.

Ralph P.  |  Overall Experience 
Rating:
1.0

We barely made it to the gas station. The truck was filthy. I had grime and dirt everywhere I touched. Back tire was low. Customer service was not helpful or friendly.

Gabriel R. 
Rating:
5.0

This location and the staff are always awesome, but especially so this time!

LENORA V. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

BERLIN B. 
Rating:
5.0

Attendants are always friendly, professional and extremely helpful.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

BEVERELY S. 
Rating:
5.0

Customer did not leave a comment.

TERRI A. 
Rating:
1.0

I've rented so many trucks and never had an issue but this time it smelled so bad like smoke we couldn't even finish what we had to do because of it. I hate I had to pay and not get done because of cigarette smoke.

JUSTIN P. 
Rating:
5.0

Employees were nice and friendly. Explained everything very well.

SARAH T. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
4.0

Reserved van a week ago. Was give a small moving van when I showed up today. Asked why I didn't get a van and was told they are reserved in advance. I said i did a week ago. No answer. I wanted a van due to maneuverability and size. Hence I reserved it a week ago. Doesn't seem to matter. I needed to move today. Vans were there when I returned my truck with 140k miles on it. Concrete would absorb bumps better than the suspension on this truck I was given. Sad businesses don't care about customers anymore and expect them to just behave like cattle.

Brad M. 
Rating:
4.0

Customer did not leave a comment.

JERRY O. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES P.  |  Overall Experience 
Rating:
5.0

All good.

Willaim C. 
Rating:
5.0

I always use uhaul on Townson Ave. they are continually helpful and very knowledgeable.

CAITLIN C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Nothing everyone is very professional and have great customer service.

TIARA M. 
Rating:
5.0

They did a great job for us!

STEVEN E. 
Rating:
5.0

very good service. i will return for the third time....

PEGGY D. 
Rating:
5.0

Great place

Timothy A.  |  Overall Experience 
Rating:
3.0

I returned the rental with more fuel than required but was told no credit was given for that and I feel that is poor customer appreciation.

Joe K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINATERESE T. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

Donna Y. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Agent was warm & friendly, asking difficult questions with a calm voice, not just with me but with other customers.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS A. 
Rating:
5.0

The young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!

Stormy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOWELL C. 
Rating:
5.0

Always a pleasure doing business here

JAMES R. 
Rating:
5.0

You have everything ready and friendly people thanks so much . See you soon

GENARO H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Donica S. 
Rating:
3.0

Need some moving blankets for the truck.

PRENTIS R. 
Rating:
5.0

Nice truck ran good cold air.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES D. 
Rating:
5.0

The girls there were awesome! They helped me the whole time and were super nice!

Tiffany P.  |  First Impressions 
Rating:
3.0

The floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.

Emilee S.  |  First Impressions 
Rating:
5.0

Great friendly service, thank you

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

LUIS A. 
Rating:
4.0

We saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn’t give 5 stars.

Melynda T.  |  Online Move In 
Rating:
5.0

I did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.

Rebecca M.  |  Online Move In 
Rating:
5.0

I rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.

Casey B.  |  Online Move In 
Rating:
4.0

Wonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.

Shannon or Justin N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keili M.  |  Online Move In 
Rating:
5.0

Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.

JINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank K.  |  First Impressions 
Rating:
5.0

Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....

James W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
5.0

I was very impressed with the young man that helped us. Great employee!

Sharon W.  |  First Impressions 
Rating:
3.0

Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great tho

Alexander N.  |  First Impressions 
Rating:
3.0

I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.

ERIC H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Josh B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Holly E.  |  First Impressions 
Rating:
4.0

I wanted to see my storage so I can tell if I needed a bigger one and it wasn't shown to me. It's pretty small for the size I was told. However it all got inside

Kajuanna E.  |  First Impressions 
Rating:
5.0

Always polite and so helpful.

Tanya W.  |  First Impressions 
Rating:
5.0

I always use uhaul!

Dawn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonnie P.  |  First Impressions 
Rating:
5.0

Everyone was super nice and very helpful! I'll definitely be recommending U-Haul to my family and friends!

Khadijah R.  |  First Impressions 
Rating:
5.0

Treated very professionally; facilities were spotless; customer service people were very polite and stayed on point.

KEN A.  |  First Impressions 
No reviews have been submitted for this location.

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