Customer service was excellent !FORREST B. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Fort Smith
Fort Smith, AR 72901
(@ U St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady behind the counter was inviting, prompt, and courteous! Great staff!shavaunta B.
Received truck on an 1/8 tank of gas. Was told if we brought back at 1/4 we would get a $22 credit. We put $12 in and it went from 25 miles to empty on picking up to 35 miles to empty on dropping off. They gave us $11 credit. What happened to it's full, bring it back full?Tawnya S.
Customer did not leave a comment.jeremy K.
Customer did not leave a comment.Fran B.
Had lots of room to pull in and exit.mary C.
The inside of truck needed to be better cleaned.Christopher G.
Customer did not leave a comment.Krystal B.
Customer did not leave a comment.Robert W.
Worked through all my needs on short notice. The best place to goRON G. | Overall Experience
Customer did not leave a comment.Jeff C.
Homeless man was by the front door. Otherwise staff was excellent!Tiffany P.
Customer did not leave a comment.Eddie H.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.Damon M.
The lady at Charley's General Construction did not have what I needed in stock but found it at this location. She booked it & when I arrived it was ready to go. Both locations were awesome!Charles P.
Professional staff quick and friendly service.Charles M.
Uhaul owes me for storage in Fort Smith Ark for making me turn back to Rapid City SD when I specified one way, also got a flat. It cost me time and gas moneyElaine M.
Customer did not leave a comment.Tommy H.
I won't recommend UHaul to anyone ever after my experience.Timothy M.
Customer did not leave a comment.roy W.
Customer did not leave a comment.Jesse G.
Stay the course!James L.
Customer did not leave a comment.William K.
Customer did not leave a comment.Josh M.
Customer did not leave a comment.Sandra H. | First Impressions
I’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.Mary B. | Overall Experience
AWESOME CREW AWESOME CUSTOMER SERVICEGLORIA A.
I'm just glad great service still exists in the world. Thank you.Cory P.
I picked up at a Fort Smith, AR location because that's where my item was available. However the sweet lady at Cameron (Charley's General Construction) was kind & helpful patiently locating the equipment I needed. I will definitely go through them again.Steve M.
Very kind employees and very helpful. I was in and out efficiently.Ruth B.
Customer did not leave a comment.Aaron W.
Customer did not leave a comment.KEN A. | Overall Experience
Customer did not leave a comment.OLGA Z. | Overall Experience
On line cheque in and pick up at uhaul corporate like independent dealersDavid K.
It is always a no hassle experience working the team of employees at this location. Always friendly, helpful & eager to help with your needsJAMES R.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.CAROL C.
Customer did not leave a comment.Tana G.
They charged me for the wrong equipment, charged me for an extra day when it was on time. Y'all are crooks. The wife of the manager typed up my contract while on the phone with her husband the whole an screwed everything up. I will never use you guys again. Past order history has been removed but you guys are charging my card multiple times for different amountsMiranda J.
I’m not one to leave bad reviews, but when credit is due….When a reservation was made, I explained what I needed. Clearly they didn’t understand. Upon arrival, the guy at the desk was unhelpful and didn’t know how to give directions to ‘check in’ so I could use my entry card. No directions anywhere, not on the map, or the door. After 10 minutes in the heat, the card finally decided to work and allow me in. (Another group of people moving had the same issue, they came in behind me) I was given a climate controlled room down a long hallway that was not easily accessible and could not fit the 8 foot, 400 lb piece of furniture inside, due to narrow hallway and door. It couldn't have been broken down and I expressed that. I called the front desk and the guy(s) were so unhelpful and really just didn’t care about customer service or their job. They really could use customer service training. It isn’t all uhaul places, the location on stirman road in Fayetteville, Arkansas was awesome and very helpful when I rented the trailer.Mary B. | First Impressions
Never made it there. Blow out on trailer and left stranded for hours. Horrible experienceKelly C.
The truck has the rubber around the windshield coming off and the windows were not clean.Shelia B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Seth O.
Customer did not leave a comment.Daniel E. | Overall Experience
Uhaul representatives were very helpful and informativegeorgej H.
Truck was not clean .door didn't lock.it broke down in to SC.contract was completed on line.got there had to redo everything.dewayne B.
Customer did not leave a comment.RALPH LEON W.
Easiest and Best processLori J R. | Online Move In
Customer did not leave a comment.James K.
Customer did not leave a comment.Sherry K.
All the employees are so nice. It is actually fun to rent from this location. Give them all a raise!James G.
I had reserved the auto haul trailer a month in advance. Reservation said pick up at specific location on Saturday 9 am. The day before we were ready to leave on our 1300 mile haul we were told they weren't open on Saturday. So they sent me 50 miles to another location, they didn't have one either, 50 more miles to another location. They did give me a free day and a discount, thank you. Please show hours of operation on local pickups. Planning is everything.Allen S.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.Jeri O.
CONTINUE THE GREAT JOB AWESOME CREWGLORIA A.
Customer did not leave a comment.Mindy R.
Customer did not leave a comment.Tracy T.
Customer did not leave a comment.Alejandro P.
Even when I myself was not to great about returning the truck they still treated me very good. Thank youLori R.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.ARYAN N. | Overall Experience
Quick and friendly service. Had to do an after hours return, and the process was super easy. I will be using this location again.Marty M.
Customer did not leave a comment.William B.
Customer did not leave a comment.Kevin T.
Customer did not leave a comment.Kevin T.
Still waiting on my refund...Jason K.
Great professionalism and cost was efficient.forrest K.
Customer did not leave a comment.Aren R. | First Impressions
Customer did not leave a comment.Janice K.
Customer did not leave a comment.Stanley N.
Excellent service! I was in and out in 10 mins. Trailer was new and clean. I've rented here before and they do a great job.Eric N.
Thank you for a smooth experience as alwaysTiffany S.
Everyone there was very professional and cordial and made it a very great experience for me and I appreciate it. Thank youClint M.
Customer did not leave a comment.barbara t. | Overall Experience
Customer did not leave a comment.SEIYOUNG K.
Customer did not leave a comment.DenA N.
Although my original rental date was not supposed to be until July the 30th, the Manager personally took my order, had one of her associates go out on the lot and put a new tire on a trailer she had on the lot and had me ready to go in a matter of minutes. This Manager and her associates provided above expected service.Frederick O.
Very satisfied. I was met in the lot as soon as I drove up. Check in was quick and easy. I was on my way in 5 min.Andrew M.
Customer did not leave a comment.Elaine D.
Made reservation online day before. It said someone would call by 7:00 PM. Later, received a text saying someone would call. Nobody ever called. Went to pick up trailer only to find that uhaul had moved pickup location. Fortunately, Rose at the Ft. Smith store got it taken care of and made it a positive experience. This is 2nd time Rose has helped me with a rental and she is awesome. All about taking care of the customer and very knowledgeable about her job. Thanks to Rose, I will only rent from this location in the future.Michael B.
Customer did not leave a comment.Luke P.
Customer did not leave a comment.James E.
The staff was real nice and polite and everything went good. The pickup truck I rented only had 1/16 of gas in it and the windshield and the inside cabin was filthy. There was this wet dog smell inside the cab. But, the truck run beautifully good strong cold air conditioning. I would rent it again.David K.
Surprised they did all the hookups and unhooking . All I did was back my car up. Thanks guys you were busy.Robert M.
Lower your cost per mileHeath B.
Customer did not leave a comment.Jewel G.
Easy to turn in and super nice peopleGina Y.
Customer did not leave a comment.Laura M.
Customer did not leave a comment.Daryl K.
Just keep what you're doing it was excellent serviceroger G.
Most of your employees, are wonderful and great customer service people. But one bad apple, can ruin your entire experience with U-Hall. I won’t call him by his name, because you probably know who he is. Rose is a great customer service person, as well as most of your employees at Your facility On Townsend Avenue, Fort Smith, AR.Evelyn H. | Overall Experience
Roaches were in my unit when I moved out of it.betty c. | Overall Experience
Great staff.Rick C.
Please look over the truck thoroughly to ensure the truck is safe for the next driver as it lost an L shaped piece of metal from the underside of the truck.Jennifer S.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Hunter H.
Extremely friendly and helpful staff. Vehicle was clean.Riley P. | First Impressions
Customer did not leave a comment.Richard A.
The sliding latch on the unit is hard to engage to lock and open the unit.PAT L. | First Impressions
Customer did not leave a comment.ODIS K.
Customer did not leave a comment.MAKAYLA L. | First Impressions
Customer did not leave a comment.barbara t. | First Impressions
Customer did not leave a comment.Allagra E.
Customer did not leave a comment.William T.
Since we were dropping off the vehicle we have no complaints about the place. Plus my husband dropped the truck off and I dont believe he had any complaints.OMAIMA M.
Customer did not leave a comment.Bobby W. | Overall Experience
Customer did not leave a comment.Robert M.
I picked up my car trailer and it was not inspected - drove to Florida with it (it was cheaper to take it there and back then to rent one there) I went to load the car and 1 belt was so frayed I could not use it, so I had to take the car off, take to a Uhaul location 7 miles away and had to have them replace it. and go back get load the car and notice a tire was flat so I stop back at the uhaul place again the tire was 15 pound low. I'm a 60 lady that can only drive the trailer straight - no way did I could back it up.RICHARD R.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.KRISHANA D. | First Impressions
Customer did not leave a comment.Zachary T.
Customer did not leave a comment.robert M.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.randy n. | First Impressions
Customer did not leave a comment.Desiree S. | First Impressions
Nothing to improve on. I had an excellent experience. Keep up the good work!!!John S.
Customer did not leave a comment.Jonnie P. | Overall Experience
Customer did not leave a comment.Roger H.
Two issues that need to be addressed are, your computer system has too many glitches and needs to have IT look into it. Second, the bathroom facility in the back building needs to have access or fixed or whatever, we need that sometimes as customers. Its a long walk all the way up front just to relieve ourselves.James J. | Overall Experience
Customer did not leave a comment.SAMUEL D. | First Impressions
Fast, friendly and accommodating service! Highly recommend this location for your U-haul needs!KRYSTA D. | Overall Experience
Customer did not leave a comment.MAURICE M. | First Impressions
Customer did not leave a comment.Clara M. | First Impressions
Very helpful friendly and ready to help with everything. THANK YOU U-HAULCONNIE S. | First Impressions
Rose was awesome helping me!!!Valerie R. | Overall Experience
Customer did not leave a comment.melissa w. | Overall Experience
Customer did not leave a comment.Dwayne K. | Overall Experience
Customer did not leave a comment.jaehong c. | Overall Experience
Customer did not leave a comment.BRIAN V. | Overall Experience
Access hours should be longer without having to pay extra per month! Other than that I have no complaints.Samantha G. | First Impressions
Unit was a lot smaller than represented we had to get rid of our living room furniture and two shelves because they didn't fit.Belinda W. | Overall Experience
Customer did not leave a comment.Jeannetta M. | First Impressions
I would have said excellent If they would have fixed my lock and they said they would fix it when they moved me to this storage unit from the storage unit I had originally rented which was perfect for me, The whole time that I was in this new unit my big lock did not work. Had to have my boyfriend come and change out the small lock so it would lock up, never did have the big lock fixed, they kept saying they would fix it and they didn’t. Used to wrap a chain around it and make it look like it was locked up. And if it wasn’t for that I would give them an excellent rating.APRIL L. | Overall Experience
Customer did not leave a comment.Barbara T. | Overall Experience
Our unit is so small we had to throw away our couch sectional,and two shelf units we were not happy about itBelinda W. | First Impressions
Customer did not leave a comment.Tania G. | First Impressions
Rose was great & very helpful. Great management.Lotoya R. | Overall Experience
The bathroom stank and were never cleaned in the back storage building but everything else was wonderfulLee T. | Overall Experience
Customer did not leave a comment.Gregory H. | Overall Experience
Customer did not leave a comment.William S. | Overall Experience
I went to yours storage facility 2 weeks after renting a unit. And man that was running the place called me a homeless old woman and said that he had seen me camped out on the side of his building two weeks earlier. He treated me badly I hope he is reprimanded maybe you can rip some of his stripes and pay bring him back down to Earth where he needs to be. I am not homeless and hurt my leg badly and just because I had on pajama pants because it's the only thing I could wear does not make me homeless which I am not and I certainly did not sleep nor try to live in one of your unit inside or out.Timothy A. | First Impressions
Customer did not leave a comment.KRISTY U. | Overall Experience
Customer did not leave a comment.JALONDA B. | First Impressions
Customer did not leave a comment.Elizabeth A. | Overall Experience
The staff are friendly, knowledgeable and professional! They answered all my questions and offered assistance. Awesome staff!!!TAMARA M. | First Impressions
I told Rose that U-haul in Fort Smith was the best experience of my disastrous move. She, her staff, and the facilities showed the caring, competence and attention to detail that should be represented across your company. Kudos!jon j. | Overall Experience
The guys at the u haul pla e on Towson Ave are so nice and helpful they really made my experience excellent!!!Jasmine R. | Online Move In
Customer did not leave a comment.Ralph P. | Overall Experience
Customer did not leave a comment.CHARLES P. | Overall Experience
Great placeTimothy A. | Overall Experience
The young Gentleman Spencer at the Ft Smith, AR on Towson Ave UHaul is AMAZING. So EXTREMELY helpful in EVERYWAY! Spencer was VERY VERY patient with our questions and he helped us So much! PLEASE, let Spencer know he was EXTREMELY EXCELLENT and we appreciate his kindness and customer service!Stormy M. | First Impressions
The girls there were awesome! They helped me the whole time and were super nice!Tiffany P. | First Impressions
The floors in building A are super uneven and hard to roll the dollys on. Especially from the outside going into the building.Emilee S. | First Impressions
Customer did not leave a comment.LUE C. | Overall Experience
Customer did not leave a comment.Tyler P. | Overall Experience
Customer did not leave a comment.Alan M. | Overall Experience
Customer did not leave a comment.Artem H. | Overall Experience
We saw a cockroach, in the climate controlled area. Hoping that u haul has exterminator come out often enough. That was the only reason that I didn’t give 5 stars.Melynda T. | Online Move In
Customer did not leave a comment.becky b. | Overall Experience
I was never so blessed to be sent to that area of drop off. My whole trip had been a nightmare. If it weren't for the services from a corporate U-Haul dealership I wouldn't be there. You have top-notch gentleman name Jason who went above and beyond and well over expectations of services. He made app for the mistreatment of a unauthorized dealership that I picked my merchandise up from. And I've been renting from U-Haul for centuries. If the lady that took my reservation hadn't told me of this storage unit being available to me upon my arrival I would never known. She was the most awesome little girl I wished I had her name. Upon my arrival to drop off my truck to service was above Beyond anyone's expectations. Jason only made my mind up that I was at a real dealership of U-Haul and not some runoff. And made arrangements for me to get my truck and move my stuff within the next week I've my relocation. Jason should be commended as well as his staff. They are truly U-Haul Representatives. Jason again I can't express enough how much the job means to him he takes it very serious. And was the only reason I did leave my stuff at the dealership and we'll rent another truck can move on to my home now. I will be trying to find out how to get to your corporate reviews my experience. I want a c e o to see my comments. I've rented U-Haul for centuries under the same phone number. Wouldn't think to go anywhere else. But Jason saved your representation of U-Haul. If I were an Undercover Boss I would go in there and I would get him anything that man needed. I can't express enough of how wonderful his service was and how much he corrected and reassured me I wasn't wrong U-Haul is number one and is going to be number one as long as it's a corporate facility. As I stated I do want to go to your site for my final review of picking up my truck and having to drive from Florida at 55 and taking 3 days to get here. Thank God there was storage when I got here. Again I can't thank Jason enough and a reassuring me but you are still number one and can remain number one if you have employees like Jason Fulcher again I'm not sure of his last name but I'll never forget his name Jason.MARIANNE P. | First Impressions
I did think the unit was very small for the price. I was hoping for a bit bigger. I use to pay $40 for a full size shed.Rebecca M. | Online Move In
I rented a storage about 7:45 p.m. and had to call to see if I would be able to access that night because I kind of had to move in a hurry and they were extremely helpful and made sure that I was able to access my storage before they left I would recommend to anybody thank you.Casey B. | Online Move In
Customer did not leave a comment.Ray D. | Overall Experience
Wonderful customer service. The storage facility was a much better experience the the renting a moving truck experience.Shannon or Justin N. | First Impressions
Customer did not leave a comment.James G. | Overall Experience
Originally all my information was changed over to a guys name when I logged into my online acct. My lock was cut off in error & I wasn’t notified until we tried accessing the storage & seen there was a combination lock on there instead of the original lock. Other then that staff were friendly & helpful. Process was really quick & easy. One of the staff members even changed my unit to make it easier when unloading.Chaprice R. | Overall Experience
I had to pay an extra month of rent on the unit to get into it after hours on my very last day having it even though the manager said it was fine and I would still be able to access it I would like to talk to somebody about it but every time I call I get put on hold for over an hourSamantha B. | Overall Experience
Customer did not leave a comment.LUE C. | First Impressions
Customer did not leave a comment.Keili M. | Online Move In
Customer did not leave a comment.Roger P. | Overall Experience
Guy running front desk allowed extra time for us to unpack through the front glass made life very helpful.Bridget N. | First Impressions
Rose and the other lady in fort smith uhaul was extremely pleasant efficient and had a sense of urgency. Marie in Florida was the same. My experience with uhaul was way beyond what I had expected.JINA S. | First Impressions
Customer did not leave a comment.Frank K. | First Impressions
Staff were very helpful, both in the beginning and at turn in. I would recommend the U-Haul experience to anyone and everyone moving who needs to move....James W. | First Impressions
When it rented the storage unit in asked them guy I was dealing with if the unit in was getting was big enough to put my jet ski in which is 14 ft long he said oh yes it is big enough so I rented it when he took me to the unit he failed to tell me at was inside around a small corner!? I was passed he lied to rent a unit and I had no choice at the time I needed the unit i was limited on time. I was not happy with the lie i was sold but was happy with everything elseJENNIFFER M. | Overall Experience
In storage facility bathroom was messed up both outside and interior bathroom usually didn't have tolet paper or paper towel often. Interior bathroom of storage unit facility was sink was broken busted hanging loose. Place was trashy and dirty and smelled like urine a lot. Doors to facility anyone can walk in not that secure only thing was secure was using ID badge or pin code for specific wrenching unit from alarm going off. The interior area was trashy people left trash that they did not want by front of main door on the inside of the storage facility.Mac S. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
I was very impressed with the young man that helped us. Great employee!Sharon W. | First Impressions
Customer service is always excellent here however the older inside storage building is in need of some major updates the back building is great thoAlexander N. | First Impressions
I would only recommend this storage location to a friend if they were comfortable with the restricted hours. I am only here because there was nothing else available. I am also not comfortable with all the information that Uhaul required to rent the storage room. I feel very concerned that Uhaul is going to sell all the information and put me in a vulnerable situation. If my personal information is stolen Uhaul will be the first company my lawyer contacts.ERIC H. | First Impressions
Customer did not leave a comment.ERIC K. | First Impressions
Spencer was Amazing and VERY accommodating. The Call center messed up our Reservation. Told me I was getting a larger climate control unit. When we arrived with movers in tow, we didn't have what was told. Spencer did ALL he could to accommodate with what was available. He cleaned our outside unit as there was a few things in there.. If it wasn't for Spencer, we wouldn't of been able to store our items. Once again, Spencer was the VIP of the store.Lori J. | First Impressions
Customer did not leave a comment.NICOLE D. | First Impressions
Customer did not leave a comment.Josh B. | First Impressions
Customer did not leave a comment.Alton M. | Overall Experience
No problems. They were very helpful.Geraldine M. | First Impressions
Trying to contact anyone by phone is impossible. The disconnect between corporate and local is frustrating. I had repeated arguments with rude management over agreements regarding payment dates. I had no assistance from local staff when I asked them to move a towing trailer so I could access my storage unit.John T. | Overall Experience