Customer Reviews for U-Haul Moving & Storage of Fox Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fox Valley

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Lal V.
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This was my first experience with U-Haul. Got the truck in few minutes. I hired the moving help through u-haul itself which helped me in completing my move pretty smoothly.

George W.
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This is a top notch rental facility. The staff is friendly and concerned for my safety and satisfaction! This is not my first experience renting at this location. Keep up the great personal service!

Craig M.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

tony B.
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Customer did not leave a comment.

Tom D.
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Customer did not leave a comment.

PATRICIA C.
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Have used this location for all my needs to move. They are reliable and have always been efficient and knowledgeable about all products. All models of trucks to choose from! Happy moving!

John D.
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Customer did not leave a comment.

Katarina V.
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Customer did not leave a comment.

Raul A.
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The estimate used for filling the gas tank back to the level that I picked the truck up in was way off. I put the suggested amount to bring it back to 3/4 full, but the gas gauge said the tank was full. I spent more money than needed to return the truck. Other than that, the pick up/drop off was good and smooth. I'll rent another truck from the location soon to finish up our moving.

DANIEL C.
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Both the woman who make the reservation via phone and the man at the counter did a great job.

Carlos R. | First Impressions |
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Customer did not leave a comment.

Aletha B.
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Customer did not leave a comment.

TERESA G. | Overall Experience |
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Customer did not leave a comment.

Lawrence C.
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U Haul needs to improve their on line return/check in. It is awful.

Raymond K.
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Customer did not leave a comment.

Mark R.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

Rosa L.
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Be more upfront about pricing. The price on the website was less than half of what I ended up paying for my rental truck

Michael C.
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I understand when it comes to where the fuel gauge is, prior to me taking possession of the rental vehicle. It was at just slightly above the 3/4 mark of the fuel gauge. I went a total of 5 miles, I was only gone for most likely 45 minutes. And yes it moved. And I was charged an extra $5 due to that. I would request have you for myself or a future customers to truly see exactly where it's at before it leaves, and actually have it at full prior to taking possession of a rental vehicle. Sincerely Michael Cauliflower

Anthony W.
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Customer did not leave a comment.

Ricardo B.
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Customer did not leave a comment.

Daniel O.
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Nothing. Smooth pick up and service.

James R.
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I had ordered a dolly with my truck and I did not receive it, although the charge was later reversed it was an inconvenience.

James H.
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Great store, friendly and helpful people.

MIKE A.
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It the people that make a diff. Great attitude and professionalism.

Robin H.
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All of the employees were great and easy to work with. The truck itself wasn’t in the best of shape. The drivers side door didn’t close very well and you really had to slam it shut. The lift gate got stuck up at the top and almost was off the track. We had a hard time pulling it back down. The gas tank lid chain was broken and was not connected to the truck any longer. The truck drove okay but there were just a few minor things I wanted to point out. Overall, the process of renting the truck, dropping it off was seamless. Thank you.

Donald K.
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Keep on keeping on!

Mike K.
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We rent fairly often from the Naperville location and the experience is always very good.

Emily Y.
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Customer did not leave a comment.

Gregory H.
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Customer did not leave a comment.

Kevin G.
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The guys that hook the trailer up, and make sure it’s safe. Are excellent and very friendly.

Nicholas P.
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The help with removing the auto transport was greatly appreciated. Especially with the wheel strap being jammed.

James S.
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Customer did not leave a comment.

Michael R.
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Staff was very nice

Kevin Q.
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Customer did not leave a comment.

John P H.
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David C.
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Joseph W.
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Customer did not leave a comment.

jim H.
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Fantastic job done by all. Everyone was helpful and helped me get through my move. Thanks for everything.

James D.
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Benjamin was very helpful and customer friendly.

Michael C.
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Customer did not leave a comment.

Christopher H.
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Efficient and helpful staff. Good experience.

Darin S.
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Customer did not leave a comment.

Kevin M.
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Great service

Zeeshan M.
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Customer did not leave a comment.

Denis D.
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Customer did not leave a comment.

Rafael P.
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Have it all easy going thanks

Patrick C.
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I have rented at this location several times in the past 5 years. Staff always very helpful & friendly. Would definitely recommend to friends & neighbors in the future.

Daniel B.
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Customer did not leave a comment.

Kylia F.
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Customer did not leave a comment.

Donald K.
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Customer did not leave a comment.

Scott W.
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Customer did not leave a comment.

Laura F.
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Customer did not leave a comment.

jalissa s. | First Impressions |
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Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.

Reggie M.
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Customer did not leave a comment.

Mengxing C.
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Customer did not leave a comment.

Debra L.
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Excellent customer service friendly knowledgeable a cut above.

Paul P.
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The truck had over 150,000 miles on it. The steering was so loose I was afraid to take it on the interstate. Everything else was OK.

Stephen L.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Bryan N.
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The small truck got 6 miles to the gallon. Unbelievable

jonathan H.
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Desk attendant was short and rude. She took and a photo of my drivers license with her personal phone, when I questioned it she said “company policy, nothing I can do about it” I almost walked out! The truck was a major issue. I have CDL license and drive 6 days a week. The steering wheel went left and the truck pulled hard left hard on straight away. When i told the staff at the return, he drove it around s the building (4 left turns) he said it was fine. WRING! Wrong! Wrong! Your company can deal with a death lawsuit, thank god I dont have too now that I returned it. Overall. I won’t get another truck from UHaul again.

John H.
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Customer did not leave a comment.

Steven C.
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Very easy process, and friendly staff!

Eileen W.
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Very courteous in a timely manner.

Rebecca B.
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Customer did not leave a comment.

Daniel B.
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nice equipment and service was exceptional - thank you!

Peter A.
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Customer did not leave a comment.

Ariel H.
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Customer did not leave a comment.

Gustavo K.
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Steven S.
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Customer did not leave a comment.

Terrence S.
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Customer did not leave a comment.

John H.
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Yasmine was very professional, friendly and provided excellent customer service. She was patient in answering all of my questions to my satisfaction. Yasmine is definitely a Role Model for other Public Storage employees.

Daniel N.
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Customer did not leave a comment.

edward O.
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Employees were very friendly and helpful

maurice L.
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Great Customer Service from entire staff

Abdulghani A.
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Truck had check engine light on, and when I turned if off after I parked, I could not start the truck again, I had to call the roadside assistance for UHAUL and wait for more than an hour to get a battery jump to return the truck to the rental location.

Bobby P.
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Your policy of charging for the miles and fuel on top of the Rate of 20 makes it way too expensive. In the past, I do not think the mileage fees was there. Due to this reason, this deal is way too expensive for short duration rentals and so I would think twice before I rent out the van again. I ended up paying 60 dollars for a 3 hour and 25 miles rental which is not that reasonable. I am happy to discuss this further.

Lei F.
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Customer did not leave a comment.

Sandra W.
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They were quick, efficient, & well stocked for our needs. Thank you!

Joseph S.
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The truck itself was exceptionally clean. It smelled...good, or at least like cleaning product. Not that it's ever been dirty before (I've rented several times from this location) but this most recent experience was on another level. If I need to rent a truck, this is the place to go - no question.

David T.
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The 24/7 key drop box is not very well marked. The big poster explaning the after hour return is above a lock box that can't be accessed. I finally found the key drop in one of the bat doors. Maybe better markings would help.

John H.
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Customer did not leave a comment.

William A.
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Customer did not leave a comment.

Patricia D.
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Customer did not leave a comment.

Ronald P.
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So far so good!!

Anna F. | Overall Experience |
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Best climate control facility in the area. Would definitely use again.

Mary L.
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I highly recommend Fox Valley U-Haul. We unloaded our car off a trailer there with their help and returned the trailer and truck there. Great customer service!

Richard S.
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Customer did not leave a comment.

daniel P.
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Customer did not leave a comment.

Ellen L.
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Customer did not leave a comment.

Gerald K.
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Customer did not leave a comment.

Jeffrey J.
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My experience at the actual location was great. I had issues with the app -- unable to upload photos to the app while picking up the vehicle. I also waited on hold for over 55 minutes for the U-Haul 1-800 number. Again, no issues with pick-up or drop-off at the actual physical location but the app and the 1-800 number were unsatisfactory.

James C.
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Customer did not leave a comment.

Hemanth N.
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Employ more staff to assist customers.

Jeffery W.
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Rented a 6x12 moving trailer to move some items out of state. The trailer had lot of previous damage. Asked for a better trailer, none on hand. So I took it. I live only 5 minutes away from the U-haul dealer. One of the tires had a nail in the tread and only 10 psi. Another tire was worn pass the legal limit. Check this with my tread depth gauge. I then called the dealer back, was told to call 1 800 Go U-Haul. Also one fender light was out, and the rear door locking mechanism was missing a bolt. A few zip tie straps were used to hold the mechanism together. Waited 1 1/2 hours for a tire service truck. Both tires were replaced. I informed the U-haul dealer where I dropped it off about all these issues. After all of these issues , it would be nice to get the extra insurance I paid for back since I had such a bad a experience with the rental. I have rented in the past, and never had this many problems.

Alexis C.
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Customer did not leave a comment.

Timothy S. | Overall Experience |
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Everyone was great and a lot of help Thanks!

Melanie R.
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I rented a 5 x 8 trailer on January 17th, It was a one way rental going from Illinois to Texas. I noticed the chains to hitch from the trailer to the car was extremely rusty. I stopped a gas station and a guy at a pump next to me pointed out how low to chain was hanging and rubbing the ground. At another gas station 200+miles later after 1:00am, I saw the chain had broken apart into 2 pieces (I took pics). It placed me in an unsafe situation. I continued to drive now experiencing anxiety because I didn't know if it the trailer would become unattached from my vehicle causing me to crash or flip. Hours later, we dropped the trailer off at the Lewisville, Tx location. I saw on the closeout receipt that they charged me $20.00 after hour drop off fee. This was absolutely a distasteful action, since the broken chain should have been the focus. Also the Aurora Illinois location never explained to me the after hours process at the time of rental pick-up. I want a portion of my rental fee to be refunded back to my credit card as soon as possible. I have a rented from Uhaul in the past, to include one-way travels and this has never happened before. Also when asked if they will delete my driver’s license photo ID, after the contract is closed, the Aurora, Illinois representative told me “No, it stays in our system, just in case something criminal was to happen in our rentals, the police can access the information of who was driving it.” I find that response very accusatory and offensive. This was an extremely all around bad experience.

SANJEEVA SAI A.
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Customer did not leave a comment.

Ryan A.
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The truck I rented was clean but the drivers door does not close well and the nob on the window level pops off with any little push on it. Also the other frustration was I put the order in online but none of my information transferred over where I could just go and pick up the truck and the bag yes I rented. The gentleman who helped me at the counter was wonderful as was the gentleman who prepped the truck. He ensured the back door was not frozen shut and cleared ice off of the ledge for me as well. Customer service was great with the two men I dealt with but I was not happy with the online portion of the rental.

Joseph W.
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Customer did not leave a comment.

Felix R.
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Customer did not leave a comment.

Gerald G. | Overall Experience |
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Clean and secure, thank you.

Anthony T.
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Customer did not leave a comment.

Ross T. | Overall Experience |
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great

Michael N. | Overall Experience |
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I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full month

Vikki H. | First Impressions |
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Great costumer service.nice clean facility.

ASHLEY K. | Overall Experience |
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This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!

Kimberly E. | Overall Experience |
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I would definitely rent a unit again from you all.

Nelson G. | Overall Experience |
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I have cleaned out unit 1266 . End rental!

LYNDELL M. | Overall Experience |
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I would rent from U-Haul again in a aheart beat

maddury s. | First Impressions |
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The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.

courtney h. | Overall Experience |
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Very expensive when people down on hard times it should not be expensive to rent plus it’s every month

Marlene C. | Overall Experience |
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thank you U Haul! marlene cartland

Richard D. | Overall Experience |
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I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.

kaiser m. | Overall Experience |
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Theft of my vehicle

gail h. | Overall Experience |
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Everything worked out great. thanks.

Samantha P. | Overall Experience |
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Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.

Karen M. | Overall Experience |
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Great place to do business.

Audrey N. | Overall Experience |
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They were amazing and easy convenient use of equipment.

Cynthia J. | Overall Experience |
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The staff was always kind and helpful.

ANNE O. | Overall Experience |
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With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)

Samantha P. | First Impressions |
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People were friendly and helpful. Facility is clean and the unit security is great!

Hildi G. | First Impressions |
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So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendly

April l. | Overall Experience |
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I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!

AshAnna M. | First Impressions |
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Great service, kind & personable workers

carisa m. | First Impressions |
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Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!

Eui C. | Overall Experience |
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Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.

Sandra e. | First Impressions |
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Fantastic. From placing a u-haul reservation to securing my storage unit.

Debra D. | Overall Experience |
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Great staff, service, secure, and wonderful experience

Olivia D. | First Impressions |
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I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!

Stacey S. | First Impressions |
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The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!

Heather P. | Overall Experience |
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Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.

Stephanie K. | First Impressions |
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Great customer service. Very quick and thorough.

Leon H. | Overall Experience |
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Grate people at that Uhaul

luis e. | Overall Experience |
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Thank you

James K. | Overall Experience |
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Great experience and hassle free.

James T. | Overall Experience |
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Great service. Always have had a good experience at this UHaul

karen p. | First Impressions |
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Excellent service & plenty of supplies

DAVE W. | Overall Experience |
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Great place with great service.

DEBRA R. | Overall Experience |
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Great place for offsite storage! I used them for years and years.

diane w. | Overall Experience |
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Excellent and efficient service. Tamara was very helpful.

jane s. | Overall Experience |
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Absolutely no issues

Marlene C. | Reservation |
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excellent customer service and my mover Tony did a great job. thank you! Marlene Cartland

KINOLA W. | Overall Experience |
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I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!

Richard T. | Overall Experience |
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Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo Toomalat

Tony R. | Reservation |
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Awesome

stephanie l. | Reservation |
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Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!

derrick j. | Overall Experience |
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Thank you!

Brandon S. | Overall Experience |
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Everything was great, it would be nice if it was 24 hours though

SHAWN E. | Reservation |
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Great customer service, my move went very smoothly. Thanks U-Haul.

SUSAN T. | Overall Experience |
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Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”

STEVEN A. | Overall Experience |
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Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.

Beth S. | Overall Experience |
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This is for move-out of units 1221 and 1251.

mark m. | Overall Experience |
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Staff was super helpful and timely!

james r. | Overall Experience |
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Very well equipped and efficiently run facility!

Patrick M. | Overall Experience |
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Would recommend.

BRITTANY H. | Overall Experience |
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I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!

MICHAEL W. | Overall Experience |
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Excellent service ‼️

William H. | Overall Experience |
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Friendly and accomodating

marilyn t. | Overall Experience |
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Courteous and friendly staff

BLAINE R. | Overall Experience |
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Outstanding service--always very helpful.

Lawrence B. | Overall Experience |
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The storage space and facility was perfect for our seasonal business needs.

ashish s. | Overall Experience |
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great staff. very convenient location

JARRELL B. | Overall Experience |
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I had no issues

Sue M. | Overall Experience |
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I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.

No reviews have been submitted for this location.

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