Very helpful and nice employees. Thank youMAGDA O.
Customer Reviews for U-Haul Moving & Storage of Fox Valley
Aurora, IL 60504
(SW corner of Route 59 and Ogden)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me for â€œextra mileageâ€ when I told them where I was going? What a jokeAnthony F.
Customer did not leave a comment.FNU B.
Fastest, easiest and most pleasant rental I've ever had. Thank you for making this such an stress-free experience.Jennifer B.
Customer did not leave a comment.Maria R. | Online Move In
Customer did not leave a comment.CERYL N.
In and out processlatisha C.
Customer did not leave a comment.Alma H.
The gentleman at the front desk was super friendly and quick to help. He hooked up the trailer for me, tested the lights, and I was good to go in like 15minutes. Dropping the trailer off was very easy. There was someone out in the yard who same me pull up and guided me into the spot, disconnected everything, and asked how it went. Super polite. One of the best UHaul locations I've been to.Pawel L.
Customer did not leave a comment.Brian P.
Exceeded all expectations.Warren M.
Well organized, pleasant, efficient. Keep it up.Mark F.
Customer did not leave a comment.Maintain C. | First Impressions
Customer did not leave a comment.James S.
Everyone was nice and helpfulElizabeth E.
Customer did not leave a comment.SWAPNIL T.
Keep having lots of trucks available! Would use again for the next project.Colton V.
Customer did not leave a comment.Kelvin W.
smooth easy quick pickup and delivery. good customer service.MICHAEL P.
I tried to deliver to Ogden Ave. in Lisle IL location and they refused to take the trailer. Said they were full and did not need it.David P.
Customer did not leave a comment.Shalon C.
Customer did not leave a comment.KENNETH S.
Great costumer service. The gentleman that helped me was very friendly. Installation was completed in about half an hour. Would highly recommend them of you need a hitch installed on your vehicle.Rich L.
Every aspect was efficient. I highly recommend this business.Jerry B.
Customer did not leave a comment.Sandra M. | Overall Experience
Customer did not leave a comment.Terese M.
Customer did not leave a comment.Thifanie H.
Available right then, friendly peopleRita J.
Customer did not leave a comment.DANIEL K.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.BENITO R.
When I pulled up the first guy did not greet me, he just walked passed me. I asked him was he going to check me out and he said "Someone else will rudely" Sad to see🤦🏽â€â™€ï¸🥴. But the guy who closed out my contract Bryan was great and friendly. Thank you Bryan for your service 👍🏽👍🏽👍🏽Chimere B.
Customer did not leave a comment.Timothy C.
Customer did not leave a comment.shalon L.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Tom H.
Customer did not leave a comment.Chelsea Y.
Customer did not leave a comment.DEBORAH H. | Overall Experience
Customer did not leave a comment.Patrick N. | Overall Experience
Don't make me walk around your grounds to look for the rental. That would be grate considering I have a disability. Would have given you 5 starsDoris R.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.John E.
Everything was great.Mike S.
Customer did not leave a comment.Joel K.
Customer did not leave a comment.Rachel O.
Great customer interaction at the front desk.Jacob R.
This location is a delight to work with. Everyone was so helpful and respectful of my time. I would recommend this facility who's looking for a hassle free experience.Eduardo G. | Overall Experience
The van had dog hair in the seat, but it wasn't overwhelming. It's like no one to care to brush the seat. Other than that it was a well maintained the vehicle.MICHELLE R.
Im almost positive I chose a space that was big enough for up to 1,200 sq ft. When I saw the space it seemed extremely smaller. Not sure, but we moved everything in nevertheless.Camille V. | Online Move In
Customer did not leave a comment.Rajeshwar A.
Customer did not leave a comment.John M.
Appreciated the timely service on getting a hitch installed. Customer service was very goodThomas G.
The right side mirror on my rental was rusted solid and would not adjust. All I could see was a part of the right window of the cab and the front corner of the box, none of the road or traffic to my right. I could tell this had been this way for a while, why wasn't this caught and fixed during a return inspection, or do you not do a full inspection when a vehicle is returned?Neil J.
Customer did not leave a comment.ANTHONY P.
Customer did not leave a comment.MARTIN S.
Customer did not leave a comment.Michelle R.
Keep the credit card on hold until the vehicle is returned then total up mileage and other fees, my card was charged estimated mileage and dolly fees when I picked up the truck, when I returned the truck the mileage was a 1/4. Of what I was charged and I didn't use the dolly, then they had to credit my card for mileage and the dolly, the girl behind the counter was confused and said this never happens, I find that hard to believe, this is my suggestion for improvement.Michael S.
When I rented the truck, I spoke to representative from U-Haul asked him what the overall length was on the truck. He misinformed me on the length of the truck, and it wouldn't fit in the loading dock of the storage facility. Unfortunately, I had to do all the loading out in the bitter cold in the future double check for yourself.MARTIN S.
Customer did not leave a comment.Jeffrey C.
The seat bottom (drivers) has a metal rod poking through that tears your clothesMichael G.
Cargo van was still covered in ice and snow, had to ask for a scraper and brush and do that myself. It was also parked between other vehicles with less than a foot on either side for room to get out.Tom S.
It was clean but the steering was a lil wobbly a lil scary on wet sirface. Otherwise everything was goodLisa V.
Customer did not leave a comment.Gurkan K.
Customer did not leave a comment.Alesandru C.
No issues. Excellent service!Mary D.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Dan M.
Fast and friendly service.Lucia M.
Add staff! 45 minutes to get checked in and only 2 customers behind customer at counter. While there customers frustrated and walking out before service. Truck finally offered but needed service to get doors open from freeze. Also safety belt not working on drivers side.MICHAEL C.
Customer did not leave a comment.Christine C. | Overall Experience
The baterry was bad,overcharged for dropped truck on The night and very old equipmentGheorghe D.
The gentlemen that helped us were extremely friendly and helpful. They gave accurate recommendations. One of them loaded our items into the car. They were very appreciated especially with the stress of moving,Jamilah A.
Deliver rented truck to front of store when picking up. Large lot of trucks to locate rented truck.MICHAEL C.
I have rented equipment at this site for years Very satisfied !!John B.
Customer did not leave a comment.WIlliam G.
Laura was extremely helpful.GEORGE M.
My only complaint is that the truck only got about 5 miles per gallon.Paul S.
I forgot to notify store personnel that the right outside mirrors were too tight and couldn't be adjusted. They were set so that half the view was the side of the truck.Thomas M.
Customer did not leave a comment.Iskandar E.
Customer did not leave a comment.renetta K.
Customer did not leave a comment.christopher L.
Everything was greatMike S.
Customer did not leave a comment.yolanda G.
Customer did not leave a comment.Sara S.
Excellent customer service by the person helping me today.Ramachandran N.
Customer did not leave a comment.ABDUL RAZAK K.
Customer did not leave a comment.Charmion C.
Customer did not leave a comment.Nash A. | First Impressions
The clerk, Kevin Merrigan, was very professional and helpful.Charmion C.
Great service. Fast install. Free coffee. Awesome experience overall!Bradley D.
Customer did not leave a comment.Michael P.
Fantastic job Iam coming back againFernando G.
Everyone was super friendly! I have used this facility numerous times over the years and I love it!JESSICA L. | First Impressions
Very nice and efficient staff. Thank you and happy holidays!Bryan D.
The return agent was very rude. The sign to return it was in one location and he kept waving you to go to another. I parked the vehicle and handed him the keys. I stopped playing his game.Juanita N.
Customer did not leave a comment.BRENETTA B.
I am very pleased with my trailer hitch installation. Uhaul planned for a 3-4 hour window for the install, yet a mere 90 minutes later I received the call that the install was finished! Great job, fast job and done correctly the first time! I highly recommend Uhaul for your trailer hitch installation needs.Mark C.
It was quick and easy to drop off the trailer. The representative was outside in the cold and did a good job inspecting it as well.Mark A.
Great customer service!Tom H.
Customer did not leave a comment.Krishna P.
The check in and out process was quick and easy.Eric H.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.Jeff M.
Customer did not leave a comment.David K.
Customer did not leave a comment.William F.
Customer did not leave a comment.DANNY K.
Customer did not leave a comment.Megan K.
manager was very helpful in finding the right size truck I neededRICHARD K.
Customer did not leave a comment.Alicia S. | Overall Experience
Customer did not leave a comment.roxann c. | Overall Experience
Customer did not leave a comment.Will E. | Overall Experience
Customer did not leave a comment.Ralph L. | Overall Experience
The guy I believe his name was Brian. He was beyond helpful. His service was friendly and fast.Latina A. | Overall Experience
Customer did not leave a comment.laketha b. | First Impressions
Customer did not leave a comment.graydon s. | Overall Experience
Customer did not leave a comment.WILLIAM H. | Overall Experience
Customer did not leave a comment.Kane P. | Overall Experience
All was seamless! The gentlemen who checked me in was polite helpful and professional (and handsome)!VONDA S. | First Impressions
Customer did not leave a comment.Katherine B. | Overall Experience
Customer did not leave a comment.Matt M. | First Impressions
My experience with this storage facility was a positive one from the day I moved my things in until the day I moved out. I especially appreciated the after hours access to the facility and the climate control feature of my unit. The staff was always friendly and helpful. Being able to rent a truck on very short notice to move my things out was a real bonus.Debra g. | Overall Experience
Storage facility was great; easy and convenient and met all of my needs. Always felt that my belongings were safe and secured. If I ever need storage needs in the future, I will definitely utilize this facility. Thank you.Jevon J. | Overall Experience
The staff acts like you are putting them out by being there. Also, didn’t get a refund, even though I end my time at my storage unit 2-weeks early! Won’t use U-Haul again.PATRICIA D. | Overall Experience
Customer did not leave a comment.Frank N. | Overall Experience
Customer did not leave a comment.Mandi W. | First Impressions
Customer did not leave a comment.DANIELA L. | First Impressions
Great people to do business withGARY W. | Overall Experience
I want be using uhual anymore due to them over charging me. I did not get my free month. They charge me for gas for $26.00 and I already restored gas in the truck to where it was when I picked it up. I was charge for extra 30 miles on a truck and I didn’t even used the 30 miles I had with my contract. I know I drove 22 miles on that truck! The pick up point was 2.6 miles from my home. From my home to storage was 16.5 miles. I stopped at metro storage with is along Odgen , which was not even a mile. I don’t take kindly to someone stealing from me. I felt like I got stolen from when I was charge for gas and additional 30 miles. I replaced that dam gas and I didn’t even use the 30 miles that was on my contract. I WILL NEVER USE UHUAL AGAIN!!!LASHANTA D. | Overall Experience
Customer did not leave a comment.Latina A. | First Impressions
Customer did not leave a comment.Kristine C. | Overall Experience
Customer did not leave a comment.Donald D. | Overall Experience
Customer did not leave a comment.todd d. | Overall Experience
Customer did not leave a comment.NATASHA J. | Overall Experience
Customer did not leave a comment.Donald D. | Overall Experience
Customer did not leave a comment.Karen R. | Online Move In
Employees were extremely helpful. Would recommend to anybody I know that in need of your services.Sandra V. | First Impressions
It took 2 hours 2 just get the unit I arranged online. I came with paperwork and payment. The woman who was suppose 2 help us, was problably high. Moved at the pace of a sloth. We told her we wanted 2 go look at our unit. Adfitionally, asked about any problems or things left over from the online process. She sent us upstairs. No key card (which I found out later was needed 2 avoid the alarm). I asked if there was anything else. She said no. Went upstairs 2 see the unit. There was a lock on it. Paged downstairs. They had my fiancee go downstairs. 10 minutes later, the same woman comes upstairs. Laughs 2 herself and points 2 a different unit. Says u can use this one and walks away. I open the unit and the alarm goes off. So I yell 2 this woman that is still walking towards the elevator. What about the alarm. She mumbles something about a key card with out even looking back at me or stopping, continues on. I buzz downstairs. They tell me they will turn off the alarm. I finish with the unit. Lock it up. The alarm goes off again. At this point, i am very disatisfied and angry. I go downstairs. My fiancee is working wirh this same woman. Moving like a sloth. I point 2 the owner and say i need 2 talk 2 u after u finish with who u have. I recognise it was busy, but at this point, I had been there 4 an hour and a half. He finished and i told him i was dissatisfied. He started working on the issue. The woman said they just said they wanted 2 look at the unit, i didn't know they wanted 2 do anything else. I guess she thought i wanted 2 stare at a unit i reserved online. Which makes no sense 2 me. She contended that i wasn't specific. She also sat in front of the computer and didn't help anyone else until the manager told her 2. She didn't get out of the screen we were in, until her manager told her he couldn't work on our stuff until she did. The reason i don't know her name is because she flipped her name badge. Additionally, the other employee told me 2 shut up. Said it was thier store and told me i was speaking loudly. I don't yell. I was direct and sort of insulting. However, i was treated poorly in the first place. This other employee also kept glaring at me. The owner then proceeded 2 work on the key badge. Ended up doing it twice because he messed up the first time. Then rang me up. I again paid 4 the unit. I am also renting a van today. I asked about that. No problem. The process took 2 hours. No apology was given or anything else. If i didn't need 2 vacate my elderly father's apartment today, i would have walked out. I needed storage and a van 2 take care of the issue. I had less than a week 2 do it. I thought your agency could help me because it had both. I dred going back today 4 the van. I understand the facility was busy, but doung a poor job and half assing a situation leads 2 these kinds of problems. There was no attempt at customer service. Just more and more insults. I have worked as a cashier before and while things are busy. I have sympathy 4 that issue. What i don't is poor customer service and wasting my time. I run a very successful business, as does my fiancee. So i understand business. Niether one of us could get away with this type of behavior and stay in business. I figure most of your customers are like me, dealing with a personal emergency and don't have a choice. Maybe your staff could do with learning some compassion, empathy and real customer service. Jst a suggestion.roxann c. | First Impressions
I opened my first storage unit, # 1028, in 2003 and my second storage unit, # 1047, in 2009. Over the years both units have met all of the storage needs of me and my family. In 2018 my wife and I were moving to a new home and moved some additional items into 1047 until the move was complete. After the move we didn't have time to clear the units until 7/14/2022. Upon opening unit #1047 to begin the clearing process. At this point we discovered that multiple sets of golf clubs which were stored here in 2018 were missing. The lock was not damaged and no one in my family had them. I can only assume that someone was able to pick the lock, take the clubs and relock the unit without damage. While this is a negative experience, I am still satisfied with the storage experience.GEORGE C. | Overall Experience
24/7 access would be great.DRAKE D. | Overall Experience
Every staff member I've met has been courteous. It's not an easy job dealing with customers who are in the middle of moving, packing, etc as we know tensions are high during this time. So, thank you to all staff that dealt with trying customers immediately before my turn and were able to "start fresh" with me every time I needed assistance from them. My only concern was the elevator. We always made sure one of us had a cell phone with us at all times for fear of the elevator malfunctioning. Thankfully nothing bad ever happened, but the sounds, speed (felt we were at a standstill and the door just wasn't triggering to open), and the jolts were enough to ensure we should be prepared.Tanya C. | Overall Experience
Customer did not leave a comment.Mark C. | Overall Experience
Customer did not leave a comment.lilia m. | Overall Experience
Customer did not leave a comment.TODD B. | Overall Experience
I dont like that your company doesnt pro rAte i didnt have my storage over 30 daysKenesha J. | Overall Experience
Customer did not leave a comment.RYAN B. | Overall Experience
Customer did not leave a comment.Matthew E. | Overall Experience
Customer did not leave a comment.Philip L. | First Impressions
Counter person extremely helpfulDan K. | First Impressions
Customer did not leave a comment.Torri L. | Overall Experience
Staff was always helpful, professional and courteous.Carolyn W. | Overall Experience
Facility was amazing.alan l. | Overall Experience
Sandra was very kind and helpful with making sure I had the correct size storage unit. Thank you!Jevon J. | First Impressions
The guys and lady was very very helpful I enjoyed them all and they very polite thank you allTawanda F. | First Impressions
One of the cleanest storage facilities. Every single employee is very friendly, helpful, and you can tell has a good working relationship with the manager. Great experience till my move out of state.alicia m. | Overall Experience
Customer did not leave a comment.Robert S. | Overall Experience
Sandra Daley is so helpful and professional. She took a stressful situation and made it calm and productive. Both Sandra and her staff were very professional.Donald A. | First Impressions
Staff very helpful, clean and secure.Daniel F. | Overall Experience
Customer did not leave a comment.JENNIFER W. | Overall Experience
Customer did not leave a comment.larry s. | Overall Experience
Customer did not leave a comment.osvaldo r. | First Impressions
Front office gal amazing and helpful. I will tell all my friends about this location. Montgomery location horrible I had a reservation and when I got there they said they did not have 1 available. This is horrible due to I was paying $180 an hour for movers. Will never use them again.Dolores G. | First Impressions
Customer did not leave a comment.Denata B. | First Impressions
Superb service!Vaseem Q. | First Impressions
Great experience! Very helpful staff!Kathy S. | Overall Experience
Everyone and everything was Great!Stan R. | Overall Experience
I think that it is fair for the storage to be prorated if the customer moves out before their next payment due. Every business that I've participated in had a prorated rate. This would be a great benefit to the customer.Ahmad V. | Overall Experience
Customer did not leave a comment.Janyce D. | Overall Experience
The staff were absolutely amazing. They were all, always not only knowledgeable and efficient but completely focused on providing excellent customer service.Robert G. | Overall Experience
Customer did not leave a comment.DEBORAH H. | First Impressions
This U-Haul facility does a much better job at answering inbound calls than many others. There have been many times that I’ve tried another facility and get stuck on hold forever or get forwarded to the National call center. The manager, Stacey, is awesome.RICHARD G. | Overall Experience
Customer did not leave a comment.Aubree C. | Overall Experience
Customer did not leave a comment.Clifford F. | Overall Experience
Customer did not leave a comment.Beverly S. | Overall Experience
Customer did not leave a comment.edward k. | Overall Experience
I have used this facility for several years. Staff are always pleasant and helpful.Eileen W. | Overall Experience
Customer did not leave a comment.DOMINIC M. | First Impressions
Customer did not leave a comment.Jennifer L. | Overall Experience
The Manager and staff we awesome!stephen b. | First Impressions
Your employee Bryan was trying to charge me an extra month of storage despite me moving out the day payment was due. He insisted on my debit card to supposedly return a $139 payment that was supposedly already withdrawn. - even though i didnt have that amount in my bank account. After calling my bank they assured me uhaul has no authority to withdraw money from my account. I dont appreciate the misleading information from an employee trying to trick me into handing over my debit card. He made me wonder if employees were defrauding customers this way. Anyhow I wasnt satisfied at all with uhaul and their servicesLaura M. | Overall Experience
Customer did not leave a comment.Maurizio P. | Overall Experience
Customer did not leave a comment.Pamela H. | Overall Experience
Customer did not leave a comment.James N. | Overall Experience
EVERYONE WAS VERY HELPFULDAVID L. | First Impressions
Customer did not leave a comment.MARK H. | Overall Experience
Customer did not leave a comment.Eileen W. | First Impressions
In person staff great, over the phone customer service 👎🏽Nikia E. | Overall Experience
Can you save the boxes & everything else can go & I'm waiting to hear from you & I'll come to resolve this issue. Thanks for your patience & May U continue to be blessed.... Ms.Burnett..Angela B. | Overall Experience
Customer did not leave a comment.sandra t. | First Impressions
Customer did not leave a comment.Elsie B. | Overall Experience
Very nice well-managed facility with excellent staff! The covered loading dock is a dream come true. Thank you!Katherine B. | First Impressions
Customer did not leave a comment.DJAMIL B. | Overall Experience
No issues. Great facilitychris t. | Overall Experience
Thank you for your help in making summer storage while in college easy to manage.Nicole P. | Overall Experience
Staff was amazing. Best customer service I have experienced in a long time. I wish I had their names. Absolutely great experience.Robert G. | First Impressions