Customer did not leave a comment.Timothy P.
Customer Reviews for U-Haul Moving & Storage of Fox Valley
Aurora, IL 60504
(SW corner of Route 59 and Ogden)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMIE Q.
The app to check in / out was not working properly for taking photos. I had my permissions on to take them, but the app wouldn't let me. Luckily for check in, the office was still open, however for check out, it was closed and we were lucky the website worked and allowed photos of the return. Not sure how we would have completed the return process otherwise. Please let corporate know the app is not good and needs to actually be working for the self check in/out process to be worth it.ANASTASIA B.
Customer did not leave a comment.Wendy S.
I was very happy with the entire process from reservation to pick up to drop off, it went very smooth.GARY D.
Extremely rude cashier/customer service at Naperville Fox Vally location. Unclear on where to park/ what was included on truck ( we ended up paying for a furniture pad box we didn't need).BRIAN B.
Totally excellent in all areas.Jesse M. | Overall Experience
It seems its not well maintained.. for only 10 mile.. it took 3 galon gas which is too much for 10 feet truck.MITULKUMAR K.
Have equipment CLOSER to my location, as I ordered it approx. 3 weeks in advance !!.Brian S.
The person who helped me was a 10 of 10. Excellent. Thank youJOHN M.
Keep doing what you are doing will good enough thanks much appreciateJERRY F.
Excellent customer service. Sandra was very accommodating.MAGIE W.
Customer did not leave a comment.Kathryn O. | First Impressions
Customer did not leave a comment.RAYMOND M.
The manager is very sharpJACK M.
Customer did not leave a comment.Rodd B.
Customer did not leave a comment.Kathryn O.
Engine seemed to have problems, mobile checkout was difficult to access, would not find my location, should allow pictures taken to uploaded rather than taking pictures( especially since it was raining hard at that point)THOMAS N.
Great experience, Tammy was terrific from to finish. She made the pickup of truck easy and return team finish the experience just as friendly. Well done!TERRY D.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.mark G.
Found the staff to be very helpful And courteous. I really appreciate the few times them were a few times with my my credit card they reached out to me to get the problem taken care of. Thank youAlfred G. | Overall Experience
Customer did not leave a comment.MEAGAN G.
Nothing Excellent Customer service! Sandra was outstanding. Thank you!MAGIE W.
Customer did not leave a comment.LAWRENCE B.
Customer did not leave a comment.CONTREATER W.
Customer did not leave a comment.LORENZO M.
Great place to rent from. Good crew and very helpfull!JOHN L.
Customer did not leave a comment.GERALD L.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Brett C.
Well staffed. Knowledgeable and personal staff as well. Equipment always clean. Would recommend using this location if you need a rental vehicle.MICHAEL C.
Everything went smoothly from online check in to picking the truck up to the return of the truck. The only thing I can say that needs improvement was the young man who checked us in was all business no â€œ helloâ€ , â€œ thank youâ€ etc. Good customer service is always appreciated.Frank B.
Wonderfully smooth and easy. Love the app, no touch, simple pickup and drop-off.DAN A.
Customer did not leave a comment.LUN H.
Customer did not leave a comment.JAN W.
Customer did not leave a comment.MARGARET BETH H.
The location and staff I interacted with were great and very helpful. My experience with the U-haul app was abysmal. I tried to use it to pickup and drop off the truck I had rented and despite have all the proper permissions, the app would not use my camera. When picking up, I was able to get help from the location attendants, but when dropping off after hours, I had to use the web browser on my phone. The website was able to use my camera, but was incredibly slow and broken. The entire process of using the app or website was incredibly frustrating and ended up wasting almost an hour of my time at the end of an already long day. Until the technology side of the process is made usable, I will not recommend U-haul to others.NATHANIEL G.
James was great!John Z.
Thanks you !Carlos B.
Customer did not leave a comment.Scott R.
Customer did not leave a comment.James C.
Customer did not leave a comment.MICHAEL R.
Customer did not leave a comment.DARRYL H.
nicest, most friendly, knowledgeable staff!JOHN M.
Customer did not leave a comment.Kurt B.
Customer did not leave a comment.Pradip S.
Great experience!! Easy reservation online. Very quick. Pick up was quick and hassle free,the agent was knowledgeable and very nice he made my experience smooth. The return was fast and super convenient. I didn't have to fill out any paperwork. I will definitely do this again. Thank youLeticia R.
Customer did not leave a comment.ROGER H.
Very big operation. Lots of equipment. Great employee work there. Starbucks while you check in.JEFFERY W.
Customer did not leave a comment.Keith O.
Customer did not leave a comment.Julio R.
Customer did not leave a comment.EARL B.
Always great ... On a scale of one to five they are a 15.always such great servicesSTEPHEN S.
Customer did not leave a comment.JAIME Q.
This is a great location. Extremely quick and efficient. I have used them for a trailer a few times now and each time they do a great job! Keep up the great work!CHRISTOPHER N.
Have more help at the front desk on weekends.TIMOTHY S.
I was offered a months free storage. I moved items in 2/26/21 and moved items out 4/5/21. I do not understand why I was charged 174.95 for a full months rent.KENT A.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.DEBORAH P.
Customer did not leave a comment.DAVID B.
Moving is a stressful & strenuous exercise for all involved. Due to events outside of my control, I had to change my reservations. The art 59 operatives could not have been more helpful courteous & professional.JOHN C.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.JAMES R.
The ladies are so efficient and always always so very helpful. I will never go else where. They are great, so easy ...they always have alternatives if something is working out...10 stars out of 5..STEPHEN S.
The service was very good. We would recommend you to anyone. Your employee who help us at the register was helpful and most informative. We would use you again. Thank you. Joy DickersonB D.
Customer did not leave a comment.ashley f. | Overall Experience
Customer did not leave a comment.Jose P.
Customer did not leave a comment.BENITA P.
The couple was not working properly. Had a great deal of difficulty getting the trailer reconnected to truck.BRUCE L.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.ABIGAIL E.
Very nice truck... run like a charm...David P.
Signage, they are part of a furniture store.ANN D.
Customer did not leave a comment.DARRELL W.
The new trailer jacks to raise and lower trailers are garbage, both of the 12x6 trailers has broker casters. I was in situation as a customer where I couldn't get the trailer off my hitch without prying it off.JUSTIN K.
Customer did not leave a comment.ABDUL Q.
Customer did not leave a comment.CURTIS T.
Customer did not leave a comment.LARRY R.
Everything is just fine you don't have to change anything customer service was wonderfulLA VICTORY G.
Customer did not leave a comment.Leonel M. | Overall Experience
Customer did not leave a comment.VICTORIA L.
Customer did not leave a comment.MICHAEL G.
The employees are the best at this location. They are knowledgeable and professional. They are friendly and respectful.MARILYN T.
No improvement needed. Great service thank youERWIN D.
Great staff they work well together. Friendly!YOLANDA G.
The staff here were great! We needed a trailer last minute and they were quick and VERY helpful. Ensured that everything was hooked up properly and I was on my way. This really was the easiest rental experience I have had. Thank you to the team.CHRISTOPHER N.
Customer did not leave a comment.MATTHIAS E.
Nothing. We only come to this location because of the good running condition and cleanliness of the trucks. Also, the great customer service .DAVID M.
Stay as you are.CARRIE J.
Remove pallets out of the customers path. I almost tripped over them when I came in.Margea C.
I requested contactless but did not receive truck information in advance so I still had to go to the counter and follow a slower equipment pickup process.ERIC Y.
Customer did not leave a comment.BRANDI G.
Customer did not leave a comment.BRADLEY H.
Make sure all equipment is fully functional. The padlock to the back of the truck was broken. I had to purchase my own at a retail store at the last minute.JOSEPH V.
Wouldn't change a thing, always easy to rent from UHAULPAUL K.
Number 1 it is a mistaken identity it was another person with same nameJEFFREY A.
Customer did not leave a comment.Ken M.
Customer did not leave a comment.Peter R.
Top notchTHOMAS P.
Customer did not leave a comment.BARBARA S.
Quick booking process, cargo van ready to roll on time & return process put me in and out of their within minutes. One happy/satisfied customer!JAMES D.
The price was great and the people who checked us in and out were very pleasant and fast. ThanksNick M.
The renter before Me spilled transmission fluid in it and I asked for another trailer but the Man said He would mop it out well it still reaked and now We have to wash all Our clothes.DOUGLAS P.
Customer did not leave a comment.BRUCE F. | Overall Experience
Customer did not leave a comment.RONALD S. | Overall Experience
Customer did not leave a comment.PATRICIA D. | Overall Experience
Customer did not leave a comment.Malinda A. | First Impressions
Customer did not leave a comment.Beatrice E. | Overall Experience
Customer did not leave a comment.joshua s. | Overall Experience
Customer did not leave a comment.Velyncia W. | First Impressions
Customer did not leave a comment.ralph c. | First Impressions
Customer did not leave a comment.Armin W. | Overall Experience
Customer did not leave a comment.Tracy M. | Overall Experience
U-Haul really does make moving and storage easy. I have rented trailers, purchased moving supplies, and rented storage from U-Haul, and every transaction has been perfect. Their products, system and personnel are all outstanding.Douglas F. | Overall Experience
The manager/ owner of this facility was nice and helpful.Lyris S. | Overall Experience
Customer did not leave a comment.corey ryan a. | Overall Experience
Customer did not leave a comment.alan l. | First Impressions
I was impressed with how easy U-Haul makes it to arrange for trailers and storage. I am 100% satisfied with my recent experience. I purchased moving supplies from my local U-Haul facility in Troy, MI. I arranged for a one-way trailer rental via phone while enroute to Chicago. U-Haul scheduling called me to advise the pick-uo location at Five Star Auto in Joliet, IL. Julio was very accommodating. He was having trouble with the U-Haul web-site due to a system-wide outage. Rather than delay my departure he suggested emailing my paperwork and sent me on my way with the trailer. I had contacted U-Haul Moving and Storage in Naperville/Plainfield, IL about a storage locker. Upon arrival, I discovered the location was not as close to my destination as I had hoped. The attendant directed me to a more convenient location - U-Haul Moving and Storage of Fox Valley. Upon arrival, Kati helped me rent the perfect size storage locker. The facility was immaculately clean and well lighted. As an aside, please note that Siri (iPhone's guru of directions, does not seem to know that U-Haul Moving and Storage of Fox Valley exists - perhaps you can tell her about this excellent location so others can find it..Douglas F. | First Impressions
Everyone here is always so nice.Michelle W. | First Impressions
Friendly and helpful peoplemike h. | Overall Experience
As always courtesy friendly helpful.Debra L. | First Impressions
Customer did not leave a comment.Ron B. | First Impressions
Always helpful.Diane W. | First Impressions
After not having my reservation I was put into a smaller Unit but it will workPamela B. | First Impressions
Customer did not leave a comment.Tom S. | Overall Experience
Excellent service!! The staff were professional and helpful!! Thank you!!Christopher T. | Overall Experience
Tamara the manager was fantastic.Trae R. | First Impressions
Customer did not leave a comment.mark k. | First Impressions
Customer did not leave a comment.QUINN M. | Overall Experience
Customer did not leave a comment.tarra V. | Overall Experience
Customer did not leave a comment.randy p. | Overall Experience
I had the most Pleasant experience with U-Haul the facility was clean an easy access I'm and out with my things I really enjoyed renting at this place thank you U-Haullatonia f. | Overall Experience
We had an overall very positive experience.mark g. | Overall Experience
Great customer service, friendly staffBilly L. | First Impressions
The people who worked there were very friendly and helpful.James M. | First Impressions
Customer did not leave a comment.vicki p. | Overall Experience
We were not told that the access wasn't 24 hours, just that we had after hours access, which sounded to us like 24 hours access. We went to our storage at 11pm and could not get in; we weren't very happy about that.TODD B. | First Impressions
Customer did not leave a comment.ricky b. | Overall Experience
Customer did not leave a comment.Carlos R. | Overall Experience
I contacted U-Haul so I could choose an appropriate storage unit size for my stuff. I explained to the rep all the crap I had and a 10x5 was given to me. The unit was to small, I had to pay $100 more to have the remaining boxes and items moved to my sons basement and leave my dining set in the give away area. I am displeased with the service I was given.Brenda G. | First Impressions
Staff is great and offers excellent customer service!MONICA W. | Overall Experience
This U-Haul facility was top-notch and the manager/staff were extremely accommodating. I was very forgetful and they made phone calls to help me out on a couple of occasions. Thank you for the outstanding service. MEOnicholas o. | Overall Experience
24 hour accessibility would be greatly appreciatedShamisha T. | Overall Experience
No note on needing a ‘card’ to access the storage area. The front desk employee was also unable to make one for me because “the card readers at the checkout registers were down”.Rafal M. | Online Move In
Very helpful and friendly staff.ALBERT O. | First Impressions
Customer did not leave a comment.Ismael G. | Overall Experience
It’s great to be able to rent a truck and a storage space at the same facility. Plenty of carts made loading and unloading simple. Everyone was very pleasant to work with. It was a very clean environment. I would use them again and would highly recommend.Kelley B. | Overall Experience
We have always used this location since moving here in 2016. We did some remodeling and needed space so we used a container for 6 months. I use this location because I have always been taken care of even though I live in St Charles. Thank you:)BRIAN T. | Overall Experience
Customer did not leave a comment.Tom K. | First Impressions
Customer did not leave a comment.Carlos R. | First Impressions
Customer did not leave a comment.TERESA G. | Overall Experience
Staff was very rude . My reservation time was scheduled before the store even opened and staff consistently wanted me to do their job when I paid extra to be assisted with hooking up my car trailer.jalissa s. | First Impressions
Best climate control facility in the area. Would definitely use again.Anna F. | Overall Experience
Everyone was great and a lot of help Thanks!Timothy S. | Overall Experience
Clean and secure, thank you.Gerald G. | Overall Experience
greatRoss T. | Overall Experience
I went to close my unit and had to pay a full months rent even though I was in the unit 8 days into the following month. Makes no sense to pay for the full monthMichael N. | Overall Experience
Great costumer service.nice clean facility.Vikki H. | First Impressions
This is an excellent place! The management is awesome and very friendly. My property remained secured and the facility is very well maintained!ASHLEY K. | Overall Experience
I would definitely rent a unit again from you all.Kimberly E. | Overall Experience
I have cleaned out unit 1266 . End rental!Nelson G. | Overall Experience
I would rent from U-Haul again in a aheart beatLYNDELL M. | Overall Experience
The lady at the counter was fantastic. She checked me in and showed me the storage area as well as tips on what to do and how to store.maddury s. | First Impressions
Very expensive when people down on hard times it should not be expensive to rent plus it’s every monthcourtney h. | Overall Experience
thank you U Haul! marlene cartlandMarlene C. | Overall Experience
I used the storage for about 12 months and was vey pleased with the cleanleness of the building. Staff was always very helpful when needed.Richard D. | Overall Experience
Theft of my vehiclekaiser m. | Overall Experience
Everything worked out great. thanks.gail h. | Overall Experience
Facility is very nice, but the price is really high. Also, not very practical to be closed at 7pm.Samantha P. | Overall Experience
Great place to do business.Karen M. | Overall Experience
They were amazing and easy convenient use of equipment.Audrey N. | Overall Experience
The staff was always kind and helpful.Cynthia J. | Overall Experience
With the exception of one small billing snafu, this U-Haul facility has exceptional service and maintains a VERY clean facility. They have and will continue to get my business. :)ANNE O. | Overall Experience
People were friendly and helpful. Facility is clean and the unit security is great!Samantha P. | First Impressions
So convenient! Phoned my order for truck and storage services. Stopped by to confirm and view storage unit size. Arrived at store on time, truck ready, unit ready. Everyone we dealt with were friendlyHildi G. | First Impressions
I have nothing but great things to say about Tammy and Milton! Excellent customer service and facility!!April l. | Overall Experience
Great service, kind & personable workersAshAnna M. | First Impressions
Two ladies working on a busy end of the month Friday and was rocking it!!!! 7 ppl ahead of me thought I was going to be there foreverrrrr and before I knew it we were at the counter thank u so much!carisa m. | First Impressions
Staff and management are very kind and professional. I would recommend U-Haul Aurora to anyone who needs storage.Eui C. | Overall Experience
Fantastic. From placing a u-haul reservation to securing my storage unit.Sandra e. | First Impressions
Great staff, service, secure, and wonderful experienceDebra D. | Overall Experience
I misjudged the size I needed for my unit and the woman behind the counter made it incredibly easy for me to upgrade to a larger unit. I was very happy with how easy the entire process was!Olivia D. | First Impressions
The staff here is amazing! The facilities are clean and top notch on security. I would definitely recommended this U-Haul to anyone!!Stacey S. | First Impressions
Finally cleaned out a unit after a year. Didn't make it back to cancel rental that night and charge went through next morning. Tammy reversed the charge, great customer service. Will use again.Heather P. | Overall Experience
Great customer service. Very quick and thorough.Stephanie K. | First Impressions
Grate people at that UhaulLeon H. | Overall Experience
Thank youluis e. | Overall Experience
Great experience and hassle free.James K. | Overall Experience
Great service. Always have had a good experience at this UHaulJames T. | Overall Experience
Excellent service & plenty of supplieskaren p. | First Impressions
Great place with great service.DAVE W. | Overall Experience
Great place for offsite storage! I used them for years and years.DEBRA R. | Overall Experience
Excellent and efficient service. Tamara was very helpful.diane w. | Overall Experience
Absolutely no issuesjane s. | Overall Experience
excellent customer service and my mover Tony did a great job. thank you! Marlene CartlandMarlene C. | Reservation
I found the facilities clean and safe! The employees were helpful and nice. And the prices were reasonable. Would definitely recommend!KINOLA W. | Overall Experience
Awesome service!!!! Your staff members has made our moving/storage time pleasant and convenient.... Thank you so much We will return for your services When needed again Tks, Ricardo ToomalatRichard T. | Overall Experience
AwesomeTony R. | Reservation
Staff, especially owner was al very friendly, helpful and accommodating. The facility was extremely clean and very well maintained. Thank you!stephanie l. | Reservation
Thank you!derrick j. | Overall Experience
Everything was great, it would be nice if it was 24 hours thoughBrandon S. | Overall Experience
Great customer service, my move went very smoothly. Thanks U-Haul.SHAWN E. | Reservation
Very rude not helpful when I lost the key to the lock they required. I would have been able to cut a different lock off and should have been able to choose my own lock. “Call your own locksmith”SUSAN T. | Overall Experience
Great storage facility. Indoor climate controlled units, very clean and well maintained. Plenty of moving carts available. No rodent or insect issues. Friendly helpful staff and reasonably priced.STEVEN A. | Overall Experience
This is for move-out of units 1221 and 1251.Beth S. | Overall Experience
Staff was super helpful and timely!mark m. | Overall Experience
Very well equipped and efficiently run facility!james r. | Overall Experience
Would recommend.Patrick M. | Overall Experience
I had belongings in storage for 2 years while living in another state. I ALWAYS felt at ease knowing my things were very safe and secure. The facilities are SO clean and very well-maintained!BRITTANY H. | Overall Experience
Excellent service ‼️MICHAEL W. | Overall Experience
Friendly and accomodatingWilliam H. | Overall Experience
Courteous and friendly staffmarilyn t. | Overall Experience
Outstanding service--always very helpful.BLAINE R. | Overall Experience
The storage space and facility was perfect for our seasonal business needs.Lawrence B. | Overall Experience
great staff. very convenient locationashish s. | Overall Experience
I had no issuesJARRELL B. | Overall Experience
I had a small unit there and moved to VA. However, when I was moving everything out of there, the staff was very accommodating.Sue M. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!