Customer did not leave a comment.yolanda R.
Customer Reviews for U-Haul Moving & Storage of Fremont
Fremont, CA 94538
(Off Hwy 880)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.George F.
Customer did not leave a comment.madhusudhan H.
sometimes take a while waiting in line.Chi K.
Customer did not leave a comment.Jennifer D.
Seemed slightly short-staffed. Also, there was no key drop off.Michael L.
Customer did not leave a comment.Asha P.
Customer did not leave a comment.Raghuvardhan Red S.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Sriram V.
3 out of 4 times I went to this location to purchase or rent, I had to wait for 10 minutes or more as no one way available at the counter. It's just one person running the store and so, I had to wait. I can understand waiting in line if there are other customers in line before me but there's literally no other customer at the store & I still had to wait for 10 minutes for service (counters are all empty). Can you please ensure more than 1 person is at the store so that this wait time is reduced?Sairam N.
Customer did not leave a comment.Yiquan P.
Great service except windows were very dirty you can tell that they have not been cleanedGabriel K.
Customer did not leave a comment.Kondalarao P.
Customer did not leave a comment.David K.
Customer did not leave a comment.Gordon P.
No improvement needed. It liked the ease of reserving the truck online, pick up and return was easy. We had a great experience with U-Haul.Kristin S.
I'd like to give a big shoutout to Les! Les was the most professional and helpful Uhaul agent I have dealt with. He went above and beyond to help me find a fuse that causing the tail lights on the trailer I rented to not work. Les found the fuse and helped me replace it and got on my way.Ash A.
Great location and great staff!Stacy O.
Customer did not leave a comment.Liliana F.
Customer did not leave a comment.Ravi R.
Front of desk very was professional and great customer service. Went above & beyond when I returned the van in some rain. I wish every customer service experience was like this-- 3 mins on pickup, a few mins on drop off. Thanks U-Haul and Grimmer team-- loyal customer for many years and will be for years to comeGeoff H.
Please check the trucks good before renting so we could avoid any confusion or trouble please and thanks!LILY M.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Clemens K.
Customer did not leave a comment.Hameed S.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.VALERIY K.
Customer did not leave a comment.carmine P.
Customer did not leave a comment.NoNameGiven K.
Customer did not leave a comment.Joel G.
Customer did not leave a comment.WAMDA T.
Customer did not leave a comment.Clemens K.
Customer did not leave a comment.CHRISTOPHER P.
Les was very patient and helpful whenever I calledSumita G. | Overall Experience
Requested a Ford transit, which was available, and the guy @ the desk said you're getting a new GMC can today. I like the ford. I rent the same van every month. Did not like the GMC at all. Would be nice if the desk guy would listen to the customers request.JOHN N.
Customer did not leave a comment.Stephen A.
My Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.Praveen S. | Overall Experience
Customer did not leave a comment.prashant S.
less expensive would be much betterMARK J.
Customer did not leave a comment.Quan N.
Customer did not leave a comment.Obianuju O. | First Impressions
Great experience and the guy installing the hitch was nice and gave good advice.Alexander L.
Customer did not leave a comment.Joseph S.
They made a mistake with me 3 times and charged extraAhkman A.
Les was great and offered great customer service to us.Dee C.
Customer did not leave a comment.nikhil D.
No improvement needed. Daniel. Did a top notch job. Im super happy with how it came outâ€¦ He deserves a awardâ€¦Matthew P.
Excellent serviceveniana M.
My back cabinet was messed up. The pin is missing, the hook is broken and I would never recommend it. U-Haul staff was nice but installation was worked elsewhere.Makie M.
Dan did a fantastic job and installing my weight distribution hitch. Great service and great people to work with.david C.
Customer service was excellent everybody was wonderfulSher A.
I'm not sure why, but I was not able to use the App to pick up my truck hands-free and I had to go inside the store. This resulted in losing an hour while I had to wait for the store to open.Gregory A.
Customer did not leave a comment.Diana F.
Customer did not leave a comment.Clemens K.
The estimated price for 2 hour , 10feet vehicle, 12 Miles estimation was $34. At the counter I was told to fill only 5 gallons of gas to reach quarter in the reading so that I get waiver of $33, as the gas may not be sufficient. I filled 5 gallons and I paid $35 for it. I travelled only for 7 miles. After the trip UHal charged me $14. Finally i ended paying $50 for which the estimation was only $34. I questioned the UHal person to waive off $14 as I have paid more. He refused to do so by telling that he may lost his job.K S S M Venkates B.
I have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.Shayla J. | Overall Experience
Customer did not leave a comment.Ashish B.
Customer did not leave a comment.Ihor K.
Customer did not leave a comment.Jesse B.
Took more than 10 minutes before being helped after I walked indinesh P.
Good people happy customers!JOHN H.
I was extremely happy with the high level customer service that was provided. Thank you! :-)Valerie V.
Things were great, I'll be back.Shane R.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.MadanMohanReddy B.
Customer did not leave a comment.Hongyu O.
Customer did not leave a comment.SUBIR D.
All the customer service members at this UHaul location and Schaumburg, IL are really amazing and very helpful. I could able to coordinate very well and they were very flexible and accommodative. I really recommend the U-haul for moving; thanks for helping out!SRIRAM S.
Customer did not leave a comment.lee K.
Tell them to rent from another business.John K.
Thank you Mr Halla for your outstanding customer service Appreciate your service.GERALDINE L.
Customer did not leave a comment.YONG F.
Customer did not leave a comment.Nicholas Z.
Explain how everything works on the truck dashboard Fill windshield washer up . U need a truck handle on drivers side to pull urself up I'm very sore going up and down having to use steer ing wheel yo help me I have arthritis in leg and kneeMICHELE S.
Customer did not leave a comment.Fan W.
Customer did not leave a comment.carol A.
Les was amazing at the check out. He made sure I waited in the office as it was very hot outside (thanks to heatwaves). Would definitely come back again!Gozde G.
The staff appeared to be friendly, but overcharged me because I was not there contest. Did not want to accept the return five minutes before closing. Will not come back to this location and will make sure to steer other people away from this location.Igor T.
Customer did not leave a comment.nishanth E.
Customer did not leave a comment.Jean L.
Customer did not leave a comment.Veronica S.
Customer did not leave a comment.Jose T.
Customer did not leave a comment.Shuo Z.
As always, great customer service.Lester is great to deal with.Steve G.
Great customer service , friendly and knowledgeable .Teresa E.
The software that the clerks have to run through must be onerous because it takes them a lot of time. Revise your POS systemChetanya D.
Les is always gives amazing service. His hard work does not go unnoticed with us! We had an urgent need and just like Les he got us taken care of quickly!!! Thank you so muchDebbie A.
You made everything easy and stress-free. Thanks. Providing references for moving help was also great. Thank you.April S.
amazing experience and best customer representativeskiranraj V.
Great customer service. Lots of trucks and equipment. Fantastic business - grade A+Leslie R.
The staff requires me to let them take a picture of my photo ID on their personal cell phone. This is the second time. When I told them I didnt want them to have my id on thier personal cell phone, they said it's required to rent there. Ridiculous.Juan G.
Very professional operation and service. Thank you very much!Wade B.
The two gentlemen in the office were so friendly and helpful. Great experience!Marianne B.
Customer did not leave a comment.Margie D.
Customer did not leave a comment.Dominic C.
Customer did not leave a comment.Scott E.
I'm so thankful I found this location. Les was so friendly and great to work with. I have had a few bad experiences with U-Haul so I switched to budget. But last minute I needed a truck and chose this location. I will 100% come back here and only here if I need another rental. Thanks!!Krysta C.
Les leased a new cargo van to me and he was very knowledgeable and paid close attention to my needs! Without hesitation, I would highly recommend to go see Les at the Fremont location on Grimmer Blvd! Thank you Les!MIKE K.
Customer did not leave a comment.james E.
Customer did not leave a comment.FNU P.
Customer did not leave a comment.Michael T.
Truck was okay. I have driven these all my life. i explained transmission was slipping. They seemed to care when I talked to them about it. This experience was way better than my previous one here. Thank you, Mike CrainMichael C.
Probably more help on rent area to prevent lines Sorry I forgot the front desk guys names I really happy with this store crew Costumer service top 🔝 they always attend me with energy and make me feel comfortable Thank you guys for your hard work with costumers 👏👏👏👏🤝ABRAHAM Z.
Superb experience with the staff and storing process. Best storage place ever!ZEN Z. | Overall Experience
Customer did not leave a comment.Pamela M. | Overall Experience
Brian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!Burton C. | First Impressions
Customer did not leave a comment.Mario m. | Overall Experience
I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.Wael F. | First Impressions
PerfectPrashant S. | Overall Experience
Customer did not leave a comment.Rosalyn P. | First Impressions
Les your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.carol s. | First Impressions
Every time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.urmilaben P. | Overall Experience
Customer did not leave a comment.kurt l. | Overall Experience
Customer did not leave a comment.HAMED R. | Overall Experience
All the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)Raymond R. | First Impressions
Customer did not leave a comment.Russ M. | Overall Experience
Les and his crew took most excellent care of us and our storage needs!Jeffrey P. | Overall Experience
Customer did not leave a comment.ty y. | First Impressions
Customer did not leave a comment.Joseph M. | Overall Experience
Customer did not leave a comment.Jeffrey P. | First Impressions
Customer did not leave a comment.Curtis M. | Overall Experience
Customer did not leave a comment.Brittany M C. | Overall Experience
Customer did not leave a comment.Jedediah T. | Overall Experience
Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...Sukhdev Singh K. | Overall Experience
best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsiSukhdev Singh K. | Overall Experience
Customer did not leave a comment.ERNESTO L. | Overall Experience
Customer did not leave a comment.Gilbert V. | Overall Experience
Customer did not leave a comment.Luiz Pedro R. | Overall Experience
We appreciate the free month the manager gave us.carla a. | Overall Experience
Customer did not leave a comment.david l. | First Impressions
Customer did not leave a comment.carla a. | First Impressions
Staff was very helpfulPamela M. | First Impressions
Great people. Working with you guys and les was great. Would recommend you to all my family and friends. ThanksDavid C. | Overall Experience
Customer did not leave a comment.Wayne N. | Overall Experience
I was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.Anthony R. | Overall Experience
Customer did not leave a comment.Crystal M. | Overall Experience
Les was very helpful and responsiveWILLIAM R. | Overall Experience
Great ServicePrashant S. | First Impressions
The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.Venkatesh B. | Overall Experience
No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.becky w. | Online Move In
Customer did not leave a comment.Gregg N. | Overall Experience
Very friendly and helpful staff!JUDITH T. | Overall Experience
Les has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.Raymond R. | Overall Experience
Excellent ServicePrashant S. | First Impressions
I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.Adrian C. | First Impressions
Great place to store my stuff. Staff is excellentJack H. | Overall Experience
Ended up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.michelle i. | Overall Experience
Costumer service was great, manager really knows his stuff. Would come back again.victor u. | First Impressions
Manager is awesome and very helpful.given me unit clean as new.HARBINDER S. | First Impressions
Great service, convenient location and clean facilitiesAnkit B. | Overall Experience
Excellent service, convenient.Thomas C. | Overall Experience
Great Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.Tom H. | Overall Experience
Les and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.Dave D. | Overall Experience
Had a good experience with this storage site. Staff was helpful and friendly.Emanuel L. | Overall Experience
All personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.Nader B. | Overall Experience
Storage unit was very secureMARTIN B. | Overall Experience
Great customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no jokevera e. | First Impressions
Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOFArkadi K. | Overall Experience
Friendly staff, good service...Robert P. | First Impressions
That team is awesome!! Almost as good as 707061!!!!Dave D. | First Impressions
Staff was professional...Rahn S. | First Impressions
Perfect for my storage needs!Brett G. | Overall Experience
The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.Karen Y. | First Impressions
.Nelson F. | First Impressions
Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to mePhilipp C. | Overall Experience
LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !Gerard T. | Reservation
My experience at this location has been always the best Amon all the other locations at Fremont,caFATIMAH H. | Reservation
I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.cristopher j. | Overall Experience
Great service, they went up and beyond.joaquin r. | Overall Experience
Very Good, This was my second experience. I am happy with service at all locations, I have gone.Jay S. | Reservation
I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guysdeborah s. | Overall Experience
All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.AL C. | Overall Experience
I found the storage yard well maintained and staff helpfulRuth s. | Overall Experience
Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.Ian R. | Overall Experience
took care of my needsjoseph g. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!