Customer did not leave a comment.Bob N. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Gainesville
Gainesville, FL 32609
(Near 84 Lumber)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very knowledgeable and helpful staff. The equipment (cargo van) was in excellent condition and performed quite well.Mike M.
Customer did not leave a comment.Teresa P.
Agent was very helpfulThomas W.
Very knowledgeable and polite, as painless as can be.SCOTT C.
Customer did not leave a comment.Gary G. | First Impressions
Customer did not leave a comment.ELISHA G.
Customer did not leave a comment.Karen H.
Super helpful and efficient.ASHLEY B.
Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.Louis G. | Online Move In
Gainesville UHaul was by far one of my better experiences. They we efficient, clean and accommodating to my ETA. Very nice people to work with.SUE M.
Customer did not leave a comment.SHEILA S.
Customer did not leave a comment.David k. | First Impressions
Customer did not leave a comment.HUGH M.
Stay the way you are because you are the best Thank you so much!!Ari W.
The nicest and most helpful people I have ever dealt with. Helped solve problems and quickly got me in and out. I will definitely use them againJOHNJEFFREY M.
Very friendly and helpful with any questions you my have! They make it easy on a moving day!!!FRED W.
Customer did not leave a comment.Vanessa J.
Customer did not leave a comment.Alex F. | First Impressions
Customer did not leave a comment.SERBAN G.
Excellent customer service. Jennifer rocksBaxter B.
Delivery of U-Boxes to more locations. I needed them delivered only 25 miles to a smaller city, but that was not available. Does someone have to live in a BIG city to get this service. Not what I was told when I contracted from California. Disappointed in UHaul for that.Steven F.
Exceptional , they were busy but very efficient . Great experience.Keith V.
Customer did not leave a comment.jennifer W.
Nothing, You have the best you offer at this site.JAY D.
Customer did not leave a comment.DENISHA R.
Customer did not leave a comment.MARIA B.
How to operate the mobile pick up was not clear. Signage would be helpful.Nicholas T.
This is the nicest Uhaul ever! They are totally organized, knowledgeable, well trained and helpful. Jennifer Judd's team goes above and beyond expectations!! Thank you so very much Jennifer, Alex, Kevin, Ebony and Leeah for making our experience exceptional!!DENISE P.
Customer did not leave a comment.Mastin R.
Customer did not leave a comment.JOHN M.
This location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay DalawJay D. | Overall Experience
Very friendly and efficient staff!Mark H.
Great quick and friendly service ðŸ‘ðŸ‘DALE M.
Too busy to give the best service.JAMES K.
As a business nothing employees were knowledgeable and friendly.THOMAS P.
Customer did not leave a comment.ERIC KOOME M.
Location number 1 in USA nice people good service thank you so much âï¸âï¸âï¸âï¸âï¸Ari W.
Nothing you guys rocked it and made my trip easy.STEVE S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.Ashley O.
Customer did not leave a comment.BRIAN R.
Customer did not leave a comment.REGGIE P.
Customer did not leave a comment.cheryl G.
Customer did not leave a comment.ARTHUR D.
More staff to assist customers would help.LORRAINE S.
Customer did not leave a comment.Thomas F.
Customer did not leave a comment.JOSEPH O.
Customer did not leave a comment.Kathy W. | Overall Experience
Jennifer Judd helped us through a very stressful move by making sure we didn’t have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn’t think to ask. It will be because of Jennifer Judd that we will use U-Haul again.PETER P. | First Impressions
nice placeMITCHEL P.
Customer did not leave a comment.Anthony W. | First Impressions
Customer did not leave a comment.JUAN C.
An easy access location, plenty of equipment and helpful friendly staff makes 6th St. Uhall an easy choice!Marilyn K.
Just was charge too much each time of all but all ok,Diana R. | Overall Experience
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.DONALD R.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Kerry F.
Customer did not leave a comment.OSCAR D.
Make sure the equipment used is well sanitaryMONTRE C.
Customer did not leave a comment.Bryce B.
Very helpfulROY H.
Customer did not leave a comment.JAMES G.
The gentlemen that served me was knowledgeable about the services and products beyond what was expected or reasonable for an employee. He addressed me with knowledge and expertise like one would expect from the owner.John P.
Customer did not leave a comment.DAVID E.
Customer did not leave a comment.SHIRLEY R.
I think that a new customer may find some confusion in terminology used. Maybe more to the point conversation.CURTISWADE W.
Jenifer Judd is the best ever!!!GINA E.
Customer did not leave a comment.Joseph P. | Overall Experience
Customer did not leave a comment.James W.
Customer did not leave a comment.JOHN S.
I have used this location on many occasions, convenient to my home love the hours. The staff always courteous and helpful. Many Thanks, Rev. Jerome AbleJEROME A.
Everyone at this location was awesome!BRIAN A.
Customer did not leave a comment.SETT M.
Customer did not leave a comment.DARRYL L.
Customer did not leave a comment.Laura J.
Mileage really needs to be re-considered. I ended up paying an overage for mileage because I was not allotted the correct mileage for total round trip. I provided my move from address and my move to address. I was basically allotted mileage only from uhaul pickup location to uhaul drop off location. I had to pay for the mileage from uhaul pickup location to the home I was moving from and then mileage from the home I moved to to the uhaul drop off location. I have never had this issue when renting a moving truck so either someone didn't record the correct mileage of the truck outgoing or this is a new standard to not allot enough miles for round trip, but if this is the case, I may consider not using uhaul or recommending uhaul for my next move. Also if the mistake was allotting mileage based on the â€œfastestâ€ route, you need to consider a big 26 foot truck cannot pass through some of the roads on the â€œfastestâ€ route or it is dangerous. So a longer route is sometimes needed for these trucks. Whatever the issue was here, I did nothing more than pickup the truck, drive to the location I was moving from to the new location and then return the truck and it cost me close to $200 for fees, overage and gas. That's 1/4 the amount I paid a moving company to move my other items with a bigger truck!Stephanie T.
Customer did not leave a comment.Lynn M.
Customer did not leave a comment.DOUGLAS W. | First Impressions
Customer did not leave a comment.Billy D.
Very easy return, no hassle. The young lady who assisted me, I failed to get her name, was very polite and courteous and got me completed very quickly. Would highly recommend this location.JAMES Y.
I was charged for a dolly I did not get I was told I would be reimbursed but I never received the refund. The location they sent me to, to drop off was not there anymore luckily there was a Uhaul next to it the guy at the gas station help me call the 800 number so they can switch the location the representative on the phone was nice and patient I would give her 5 starsWHITNEY F.
The best Staff, the area was clean and easy to access. Thank You for the fantastic service. JDJay D. | First Impressions
Customer did not leave a comment.David H.
Easy, friendly, professional, well stocked. I will use this location again.george B.
Customer did not leave a comment.Ira F.
Customer did not leave a comment.RAMOTH A.
Customer did not leave a comment.ABRAHAM T.
Customer did not leave a comment.RONALD B.
Very easy and convenient. I used the one month free from renting a truck and it legitimately cost me $0.00. Will likely use again.TY N. | Overall Experience
Great service to the reception is greatGregory D.
7 am pick up. Gal checking me in was cheerful and efficientRonald E.
The headlights on the truck were extremely dim. It was very hard to see while driving back to the dealership. Also, it was a rainy day and the windshield wipers did not do a great job, they definitely need replacing.JAMES B.
Customer did not leave a comment.Dries D.
This site is fantastic. It's clean, organized, and have the greatest Staff.JAY D.
Customer did not leave a comment.Brett B.
We rented 6 U-boxes. But, not at the same time. The sixth was the last and we used it for "overflow" stuff. Somehow, it got lost in the system. BUT, was found and delivered today with the last of the U-Boxes - right on time, sort of. Tomorrow, the empty U-Boxes will be picked up and we will be done. Not bad.richard H.
Customer did not leave a comment.Kostiantyn A.
Customer did not leave a comment.RYAN C.
Very nice they hooked up the trailer and i was good to go.William T.
Everything was easy pleasant and affordableSHANNON L.
Great staff!RONALD K.
No improvements necessary. I was very satisfied with the service, from my original scheduling with GM Jennifer Judd to picking up and dropping off. Everyone was friendly, efficient and timely. Great experience all around! Thanks much.CHARLES L.
Absolutely the best customer service! Prompt professional from the start to the return. * I'd like to suggest that you relocate the *Key Return box. Very frustrating in the dark and then to finally find it so far from store entry or near return equipment area.BETH S.
I don't think it's fair that you don't prorate partial months of storage. Sometimes a person has to move out on a specific day, and having to pay a whole months rent for fiur days is unfair.MARK M.
I rented a 6x12 trailer. The price was too high.DARREL D.
Nothing. Excellent all around, especially the gentleman who checked me back in.SAMUEL H.
Customer did not leave a comment.Shanperia F. | Online Move In
Very friendly staffRONALD K.
Customer did not leave a comment.shirley R.
My experience with the mgr ms Judd was excellentRUDOLPH S. | First Impressions
I hadn't don't business with this location until Alex came to this location. My first experience with U-Haul in many years was because of a recommendation to see Alex when he was working for a third party. I then fallowed him to this location when he moved here. U-Haul has come a long way, if the equipment and your staff maintains this level of quality I can't recommend anyone else. Thank you.Toby L.
We've been to this location a few times. The manager is very friendly and helpful. And the staff has been great - they are knowledgeable and always do a good job and are willing to help with the hitch and hookup, which is appreciated, and makes me confident it is secured properly.STEPHANIE F.
there is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.Tabrisha B. | Overall Experience
Customer did not leave a comment.Trevor D. | Overall Experience
great staff, super clean facility, a tad bit pricey, but for climate control, cant miss.Tabrisha B. | First Impressions
Customer did not leave a comment.gary s. | First Impressions
i never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.patricia s. | Overall Experience
Customer did not leave a comment.Evelyn C. | First Impressions
Customer did not leave a comment.John R. | First Impressions
When we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.Thomas P. | Overall Experience
Customer did not leave a comment.joseph s. | First Impressions
Customer did not leave a comment.JENNETTE E. | First Impressions
Customer did not leave a comment.MARTIN H. | Overall Experience
Customer did not leave a comment.Chris M. | Overall Experience
Customer did not leave a comment.Mairi M. | First Impressions
You have the best Staff 👍 in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JDJay D. | First Impressions
Customer did not leave a comment.Neil T. | Overall Experience
Customer did not leave a comment.Yashika C. | Overall Experience
The only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.jEFFREY B. | Overall Experience
Customer did not leave a comment.Deborah S. | Overall Experience
The lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.Joanna V. | Overall Experience
Customer did not leave a comment.randolph w. | Overall Experience
Customer did not leave a comment.Dorothy W. | Overall Experience
I could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.Robert T. | Overall Experience
Customer did not leave a comment.mike g. | Overall Experience
Just didn't have available locks to buy for storage unit.Todd S. | Overall Experience
Customer did not leave a comment.Whitney D. | Overall Experience
Customer did not leave a comment.Yusof A. | Overall Experience
Customer did not leave a comment.derek w. | Overall Experience
customers left junk all the time and it was hard for staff to keep up withJoyce C. | Overall Experience
Customer did not leave a comment.Joseph B. | Online Move In
Staff are professional, helpful and hassle free.oscar a. | First Impressions
My whole experience with uhaul was not great.Chloe W. | Overall Experience
There were a long line but that wasn’t the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.james m. | First Impressions
Customer did not leave a comment.Larry M. | First Impressions
Customer did not leave a comment.Stevie P. | Online Move In
Over the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.Alexandra I. | Overall Experience
Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!Patricia N. | First Impressions
I was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goodsDorothy W. | First Impressions
Customer did not leave a comment.Kelsey N. | Online Move In
I worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!Marvin L. | First Impressions
Your manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.Joyce C. | First Impressions
Clean and well kept facility.YUANA E. | Overall Experience
Customer did not leave a comment.Jennifer L. | First Impressions
Customer did not leave a comment.Ivan H. | First Impressions
Customer did not leave a comment.Gary G. | First Impressions
Customer did not leave a comment.Deborah S. | First Impressions
Jennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.BRIAN H. | First Impressions
The guy that helped direct us to the desk and the guy at the desk were awesome!Emily S. | First Impressions
GoodJose V. | Overall Experience
Customer did not leave a comment.Renee R. | Online Move In
Customer did not leave a comment.Edmon G. | First Impressions
Customer did not leave a comment.Daniel C. | First Impressions
The staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. Thank you!Luis A. | First Impressions
Customer did not leave a comment.NORMA C. | Overall Experience
I was wondering if I left my brown poly-wicker end table there? Thanks AnnANN R. | Overall Experience
Everything went smoothly and i also got a storage. the staff gave me excellent customer service!Tandrina P. | First Impressions
No complaintsnatalie l. | Overall Experience
Best u haul yetthomas v. | First Impressions
Super folks with terrific service!ANN R. | First Impressions
The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horribleBecky M. | First Impressions
Easy and convenient, helpful management.TESS H. | Overall Experience
Great customer serviceCLAUDIA Z. | Overall Experience
AwesomeL. G. | Overall Experience
This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.karla o. | Overall Experience
When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communicationJONAL L. | Overall Experience
Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.JARRETT E. | Overall Experience
A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fixlinda e. | Overall Experience
Great experience, no issues.Carrie B. | Overall Experience
-German G. | Overall Experience
We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.Katerina b. | Overall Experience
Helpful staffWilliam S. | Overall Experience
The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ruMARIOLGA V. | Overall Experience
Rented for after hours access. It never worked and never responded to my email re this.John K. | Overall Experience
July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7linda e. | First Impressions
Staff usually not around to help, you need to walk around to find peopleAntonio A. | Overall Experience
So much nicer than the downtown UHAULWendy H. | Overall Experience
The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truthlounda c. | First Impressions
Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.Kambrea N. | First Impressions
Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!Jacquelyn P. | First Impressions
I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(Richard H. | First Impressions
Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."Loretta G. | First Impressions
Very professional very clean.Gabriel P. | First Impressions
Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)krista v. | First Impressions
Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were availablePatrick H. | First Impressions
They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.John F. | First Impressions
Extremely helpfulsharon d. | First Impressions
Super helpful and cheerful, despite technical difficulties in the office that day!Rebecca w. | Overall Experience
U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..Matthew C. | Overall Experience
Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.Andrew P. | Overall Experience
Friendly staff - clean place!Andrew P. | Reservation
The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.Vanessa B. | Overall Experience
Thanks for all the help. Moving is stressful and you made it less so.Steven W. | Overall Experience
The person at assisted me was very helpful, friendly and knowledgable.Vanessa B. | Reservation
perfect location and facility for student storageLori C. | Overall Experience
Great serviceNancy M. | Overall Experience
Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!Gisele N. | Reservation
I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etcMargaret K. | Overall Experience
I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfairCHARLOTTE L. | Overall Experience
The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank youelmer d. | Overall Experience
Excellent service ⭐️cassia s. | Overall Experience
Wonderful staff here! Everyone was very helpful.Dan S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!