Customer did not leave a comment.Kendra T.
Customer Reviews for U-Haul Moving & Storage of Garden City
Boise, ID 83714
(West Of Fairgrounds)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had easy check out and great check in with Christina even during very hectic time. She was very helpful and pleasant, even tho swamped and dealing with some difficult people. Kudos!!David W.
5 mins and the transaction was completed, it was simple and I was on my wayRobert K.
Cleanest nicest uhauls I have ever rented! Thanks! Though I would suggest that you recommend a 15' for a one bedroom apartment no matter what! I couldn't fit everything in the truck recommended.Amanda B.
I think that prices could be lowered a little bit I have a hard time coming up with all the rent that you guys have me pay I think that the people at the chinden store is absolutely superb and the people on the phones could be a little bit better overall it's a really nice experienceLinda r. | Overall Experience
Customer did not leave a comment.david A.
Good service and quickSarah H.
Customer did not leave a comment.Kevin M.
The people who worked there have always been great. I also contracted with Jason & Jason for help unloading my truck in Corvallis and they were also great. Highly recommended on both parts.Alfred C.
The delivery was handled very well. The customer service was excellentCindy C.
Help was great and fast! Very professional and friendly!Mike G.
Customer did not leave a comment.Joe A.
No improvement needed. My contact was Friendly, knowledgeable and competentRobert F.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.ADRIAN S.
Mason and Sean , outstanding job figuring out why I didn't have power to my trailer plug. They went above and beyond to figure out it was a loose wire on my vehicle and fixed the issue. Thanks guys tremendously great job.Joseph J.
Customer did not leave a comment.Kenneth J.
Everyone was great to work with.Gary A.
Customer did not leave a comment.Don J.
Customer did not leave a comment.Connie C.
I've moved many times and this U-Haul rental experience was one of the best in memory. Both the rental pick-up and drop-off locations were clean, well managed, and staffed with friendly helpful people. Drop off was a breeze!AMY W.
All goodJason R.
Cumorah 718-uhaul Made from the best stuff on earthJack H.
Customer did not leave a comment.Craig J.
It would be hard to say i can only say they were on top of our situation and Casey took good care of us as promised me in our phone conversation of the 27 of July. He needed our truck on the 30th we got it to this location and it was unloaded and our belongings were put into 4 pods. Thank you Casey for all you did and promised. We thank you for doing your part as we did as you requested.LLOYD L.
Great customer service!!! 🙂Sowgol K. | Online Move In
Customer did not leave a comment.Isaac M.
The employees at this location, that I interacted with, were all great. Very helpful, explaining things, and working out some options with me. I was ultimately very happy to deal with them vs the previous store.Leslie W.
Customer did not leave a comment.Charles R.
They couldn't help us to find a storage, they were to busy to helpSamuel Omar A.
Paid for a dolly but was never given a dolly. Still waiting on my refund.Bruce P.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Delia U. | First Impressions
It irritates me that I filled out all the information and booked the truck online, and the agent didn't have of that information, and we had to re-fill in all the information.Ruby E.
Great resource for me!!kathleen T.
Customer did not leave a comment.MARK P.
I didn't like being charged for 1.80 hours when my vehicle was there less than an hour. So instead of $95 for any hour charge, I was charged $170.BRIAN L.
Customer did not leave a comment.THOMAS A.
Customer did not leave a comment.Hayden S.
Customer did not leave a comment.Mark B. | First Impressions
Kendra was awesome! She found me the right equipment and helped get all set up 😊WILLIAM M.
Customer did not leave a comment.Anthony B.
Everything was great. I had to call with an overcharge question so as long as that's taken care of in a timely manner the whole process was great. Thanks!Jeff H.
Customer did not leave a comment.Tom L.
Customer did not leave a comment.NISHIT N.
Kendra was friendly, fast and very efficient. Great customer service. Rented 2 other times and this by far was VERY best experience.Jerry S.
This location is always amazing and helpful! However, we did run into some issues returning our trailer after hours. Staff hitched our trailer at pick-up, so upon return, the weight of the trailer (6'x12' cargo trailer) was unexpected. It was difficult to lift off the trailer ball and began to slowly roll down the very slight slope of the parking lot. The video on how to return the trailer was helpful, but what would be MORE helpful, would be to have the appropriate tools to help your customers, such as blocks for tires (nothing fancy - even blocks of wood) and a trailer tug to lift and move the trailer manually. We managed by finding things nearby that allowed us to remove the trailer and safely park it, but having the right tools for the job always makes things far easier!Craig S.
Customer did not leave a comment.Chimaine M. | Overall Experience
Customer did not leave a comment.dean H.
Customer did not leave a comment.Miguel A.
Customer did not leave a comment.William C.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Amelia P.
Customer did not leave a comment.ann f. | First Impressions
Customer did not leave a comment.ted B.
Like everyone, they could use more staff. I know it's a difficult time for everyone to have enough staff!Jody B.
Customer did not leave a comment.Jerry M.
Nothing to improve from my experience.DAVID S.
people were great, honest, and very helpful, However we researved a truck much closer to our staying location, only to be told it was only available l, at the last minute, across town. Bad business,Allan C.
Customer did not leave a comment.Colton S.
Customer did not leave a comment.DAY S.
Customer did not leave a comment.John C.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.steve B.
The folks at this location were extremely helpful and I would definitely refer them to others!perry F.
Ordered truck and trailer from nearby location and ended up having to pickup both from different locations at different days.Niels R.
Everyone was happy and very nice. Thank you for your help DanielZachary M.
Very efficient and enjoyable to work with, will use them the next time I need to rent a trailer or Uhaul product.Peter D.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.Tim G.
Customer did not leave a comment.BRENT P.
Customer did not leave a comment.Samuel B.
Great staff great location well-maintained equipment probably the best experience I've had with U-Haul as of yet!Daryl M.
Thanks Ever So Very Much Emily For Your Wonderfull Plus Business Moral Ethics Over + Beyond 👍 💯 Stars 🌟 Emily Thankyou David Gerber !!David G. | First Impressions
Properly checkout your customers. Received a call from uhaul day after returning truck saying I hadn't returned the truck. Charged me $20 more than what I was told at checkout.ADIL R.
Some of tires on the trailer were in not in the best conditionBrad T.
I could barely see out of the windshield. It was so full of bugs and dirt that I had to immediately go to a gas station to Scrub it clean.Matthew S.
Customer did not leave a comment.Pamela P.
Customer did not leave a comment.Carlos A.
Unsure why when booking online you're allowed to select the location you want to pick up from when a rep always calls you back to change the location to whatever is converted for U-Haul. Might as well only let us pick the city, then call later to tell us the location rather than let us waste time selecting the pick up location that is convenient for the customer.Shane R.
I use this company twice a month. They always go out of their way to help with whatever I need.Tamara G.
Customer did not leave a comment.eric B.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Adis H.
Customer did not leave a comment.Roger C.
Customer did not leave a comment.Michelle F.
Customer did not leave a comment.Amy L.
Customer did not leave a comment.william h. | First Impressions
The door to the 15 ft box fan sticks. The first time I tried to open it I hurt my shoulder it made the rest of the moving absolutely horrible!Dan F.
Customer did not leave a comment.Allen H.
They did an excellent job and made it easy to move.Judith M.
Customer did not leave a comment.Linda H.
The customer service is fantastic.Gary S.
We rented a 5'x8' enclosed trailer, after it was hook up prior to leaving their lot, I inspected the trailer tires and notice they were worn down to the wear bar, I returned to the office to let them know about the tires unsafe condition and person behind the counter only pointed to the area on our contract showing the number to call should we have a problem, also he stated the trailer was inspected and checked out okay and I once again told him these tire are not safe, after going back forth for a couple of minutes he finally asked the person who hooked up the trailer to go take a look. Once he seen the tires he directed me to maintenance department where manager came out agreed they were bad and had a new set installed while I waited. I will say everyone in the maintenance department including the gentleman who hook the trailer up was very friendly and kind. I just think the person behind the counter should have been more concern when it pertains to a safety issue, rather than showing me who to call should I have a problem or to say the trailer passed their inspection, he should have taken one minute to verify my concern and once he did, his new concern should be, did this actually get inspected and if so how did it pass. Just a side note, two people in the maintenance department agreed the tires were unsafe.Scott J.
Customer did not leave a comment.David J.
Whoever packed my furniture did an excellent job. It was in storage for two years and when I finally got it out it was in immaculate condition. No dust, no bugs. It was amazing.Christina D.
B's loading help was amazing. Great job. 10 stars!!!Dwight K.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Sandra N.
Truck was very dirty and did not have fuel in it when we picked it up. We were told it had a quarter of a tank and it had way less. The owner was the one that checked us out and I just feel that it is bad business to do that. He knew it was very low. It was not a great way to start off our rental experience and slowed us down having to go get fuel before we could do anything. I and my family have always rented here and have for many years. I don't think we will again. It was not a good experience and I wouldn't recommend this location to anyone. You could have and should have done betterâ€¦CHRISTINE H.
Customer did not leave a comment.Tom R.
They always have what we need for moving.Martin G.
Both Sean & Jamin we're very professional & helpful despite being very busy/stressed. Thank you!Brionne C.
Quick return, organized. I tried to wash the bugs from the front of the truck but couldn't reach them all. Return agent assured me the next customer would get a clean truck and from the looks of the trucks on their lot at the time I believed him.Gary S.
Very good experience.lonnie H.
I have rented / returned several trailers and trucks through this location and found them to be very helpful. They do I great job. However, I was very disappointed this time about the lack of concern on the issues we had with the trailer and not offering any compensation for the delays caused by a blown tire. Was told that they have never compensated anybody. They did seem very concerned about getting the other items fixed on the trailer before its re-rented. So, I guess that is a good thing that they are concerned about the safety of the equipment that they rent from their location.Gregory B.
Customer did not leave a comment.Danielle C.
Everyone was very helpful. It was a great experience thanks to how well the business is run.Diana L. | Online Move In
Customer did not leave a comment.Kelly S. | First Impressions
Uhaul gave me a free storage unit with my moving truck rental which really helped me clear things out of my house as I was packing and sorting. And this unit was HIGE which was really helpful. The staff was friendly and just great. The facility was great with easy personal access via a gate clicker.Stephanie B. | Overall Experience
Thank you.Vanessa F. | Overall Experience
Customer did not leave a comment.Jesse M. | Overall Experience
There was no lock as indicatedSuzanne K. | Online Move In
The only issue we encountered was the narrow roadway in front of our unit. Several times while we were unloading/loading at our unit, we had to stop what we were doing to move our vehicle to let another vehicle go by. That was rather inconvenient.David J. | Overall Experience
Customer did not leave a comment.Cheryl K. | First Impressions
Cameron and the young lady whom I can’t remember her name were both very helpful and informative. Both times I have been to the store for rentals staff have been wonderful to work with. Thank you!!!carrie n. | First Impressions
No prorate when I moved out with 18 days left on monthly rental. Will not rent storage or vehicles from UHaul again.todd m. | Overall Experience
Customer did not leave a comment.STEPHANIE W. | Overall Experience
Customer did not leave a comment.Peter F. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
Customer did not leave a comment.Rick A. | First Impressions
Customer did not leave a comment.Tim C. | First Impressions
Customer did not leave a comment.GAYLE W. | First Impressions
Customer did not leave a comment.Michael K. | Overall Experience
Customer did not leave a comment.CARRIE N. | First Impressions
The staff came through for me in my desperation to find adequate storage facility and rental of moving truck. Much appreciated......ALfred C. | First Impressions
Customer did not leave a comment.Frank R. | First Impressions
Customer did not leave a comment.james h. | Overall Experience
I was told there would be a lock in the unit when I opened it, but there wasn’t. I went into the office to ask about it and they said they were out of stock. No one communicated this to me before I dropped off a load of my stuff. Meanwhile a load of my stuff was in the unit unlocked while I had to go to a store to purchase one. I’m not upset about there being no lock, I’m upset about the lack of communication and the subsequent poor customer service of the guys running the office. They kind of gave me a “it’s not my problem” attitude.Brian T. | Online Move In
There was no access to drive the truck around the storage building to get out. Had to back up to get out of the aisle way.PATRICIA T. | First Impressions
I had moved my belongings out of there months ago and there's a few things left that my daughter was supposed to retrieve and apparently she didn't when I contacted them and they told me I had the option where I could get figure something out with them there really wasn't much left in there except through remaining part of my swimming pool the umbrella to my outside patio furniture and an air conditioning in my cup entertainment center of some sort of my daughters and I could not get it through with anybody there lady took a message for me and told me she would get back to me that day because they were supposed to auction off that day and I called three different numbers and I never got a call back and now I'm told my stuff was auctioned off for $37.50 and I do the remaining balance for I don't know how many months now talked with people twice there nobody has been done anything for me and it's the same thing when I rented a U-Haul I had nothing but issue with billing and no I would not recommend the tendonlocation to anybodyMelissa S. | Overall Experience
Customer did not leave a comment.Bryan S. | Online Move In
Service is very good.Lowell R. | Overall Experience
The unit I had (745) was a very difficult unit to access by moving van or trailer and near end of contract the front of my unit was significantly blocked by additional units placed on the ground which made it unusable for me to back into so I was not able to continue using it for what I needed it for. At the time of initial rental unit there were no other units available. This unit was also quite expensive I thought comparably in the market. The staff was extremely nice and always helpful, the hours of access are great, but this is just an inconveniently placed unit for access with busy and restricted access (single lane right driveway) and limited turn around area for a vehicle with any kind of trailer or moving truck. I believe it would be helpful to make additional notes at time of rental that this unit cannot be backed into and that you will need to carry or haul items quite a distance that are moved into or out of this unit.wendy A. | Overall Experience
First off. Doing ANYTHING at this location has been a chore and takes three times longer than it should. Every time I’m in there the employees look like they hate their job— tepid at best— and all complain that the computers take forever and are having loading issues. That was no different today. Otherwise. They lost my reservation, then didn’t have the size of truck I needed, and originally reserved, so I had to make multiple trips instead of one to achieve what I needed. Still charged me full price, of course, without a single apology for the issues that I can remember. The truck was to be returned in full, although upon checking the fuel before I left it was 7/8’s. Had to contact and remedy contract with people at the store and (I believe Dan) was great about it. Minor inconvenience, as an isolated incident and Dan did fine. Also. The location charged me a late fee, despite me being on autopay with the same card and same expiration date I set up my account with. Employee said the expiration date was wrong in the system, but again, it is the same exp. date I have had for years. As I got that resolved, they waived the fee, of course — it wasn’t an error on our end— they asked if I wanted to pay up the account. I said no, as I am clearing out the location today. Person said that is fine and goodbye. I thanked him, and then I turned to leave and was stopped by another person saying that actually I have to pay because I have been in the unit 4 days after the payment date. I told the person that if they really feel that it’s fair to charge me after loosing my rental, not having the truck I need because of that, charging me erroneously and me having to figure it out with them, to do what they think is right. Got home after spending the day moving with the small truck, and they charged me for the entire month for half a week’s stay into the period. Beyond that. I called the week prior and specifically let them know when I’d be cleaning out and was not advised of any period of time that I would have to be out by to not be reimbursed for a prorated amount for the month. I was further frustrated at the fact that, despite the maybe 10 Keys on the wall for reservations coming in, there were probably 20 trucks on the lot that were the size I needed anyway. I’m sure there’s a reason that I was told that a 15’ truck that I had reserved prior wasn’t available, maintenance, or whatever, but this certainly just struck an additional chord. Not happy with this location.gage w. | Overall Experience
Customer did not leave a comment.Earl C. | Overall Experience
Customer did not leave a comment.Poncho C. | First Impressions
Very difficult with trailers as have to back out due to blocked gate. Not easy and staff did not help with issue just offered more expensive units.William R. | First Impressions
Customer did not leave a comment.Lisa H. | Overall Experience
I have been there over a year and for a good paying customer what I get in return is every few months my bill goes up for rent… Not appreciate to the customer at alljohn m. | Overall Experience
I'd recommend putting more effort into customer service. I found your customers service was extremely difficult to access. I was managing this remotely and attempted to get in touch with a human being via both the on line chat and the phone (did this simultaneously). Spent 51 minutes on hold. Before the 51 minute long hold, I got to someone who said she needed to transfer me and that it would only take a minute. I'd say she set my expectations incorrectly. Thanks for the opportunity to communicate this to you.JVC N. | Overall Experience
Customer did not leave a comment.DOUGlLAS V. | Overall Experience
Customer did not leave a comment.Brian R. | Overall Experience
The information disconnect between the national and local customer service staff is pretty significant. As a result, I wasted HOURS when I should have been packing the truck trying to verify where and when my contract showed I would be I at my destination and what storage I would be using. When I moved out, I cancelled the truck I had ordered but wanted to keep the rental for moving blankets which the very pleasant lady from national told me I could do. When I arrived with trailers and trucks to load nice furniture and antiques, local told me I could not rent blankets unless I rented equipment. They said it was policy bcs so many people did not return blankets. So charge them the purchase price for the unreturned blankets when you figure their final bill. I DID return all my rented blankets with the truck but I was penalized for what others did!KATHLEEN O. | Overall Experience
It was very expensive, way way to high of a price⁷ for such a small unit.Deann D. | Overall Experience
The Staff is very helpful. Call ahead for scheduling and look online. Convenient location.AMY R. | First Impressions
Part of the contract started that I would recieve a free lock. I recieved a text message stating that the lock would be in my unit upon move-in. It was not. I tried calling the office about this. After approximately 10 minutes of letting the phone ring someone who identified themselves as Jodie answered. When told the problem she at first replied that locks were not provided. That'll when informed that I read promised a lock in my unit she said that was incorrect and I needed to come inside for one. As I was exciting the storage area to cums into the building to pick up a lock Jodie left the building and drove away leaving me no opportunity to lock my unit. I had to drive to Wal-Mart and purchase a lock. I spoke to corporate about the behavior and was promised I would recieve a call back. It's been a week and no phone call. Also, I rented a 5x10 unit and it is not 5x10 no matter how you measure it. Given the broken promise of a lock, the exceedingly poor customer service by both corporate and the local location, and the incorrect unit size I just cannot recommend U-Haul storage to anyone.John C. | Online Move In
I have used 3 uhaul facilities and street level ones are the best and easiest to use.Vince R. | Overall Experience
These folks were super friendly and professional, and got me in and out very quickly.Eric H. | First Impressions
The staff went above and beyond to help me during my crazy moving weekend!Brittany M. | First Impressions
Customer did not leave a comment.andy a. | Overall Experience
My only problem was when we rented a truck to move out. When returning the truck we made the mistake of dropping the key in the night box before checking out on our phone, we called uhaul and the (nice) lady on the phone helped us as much as she could but yet we were charged $20.00 the next morning for not completing the process online.....and then I was told it is a way to get the customer “to help them” (uhaul).lee J. | Overall Experience
The instructions made it seem like I was supposed to move in and then get my gate key. Only one gate is accessible and to leave the key pad is rather far away. I couldn't find the keypad before office was open and struggled to get out, even with customer service on chat mobile. I couldn't reach anyone by phone. The site also makes it seem 24 hrs accessible but confuses by saying specific aloud hours.Thomas S. | Online Move In
Customer did not leave a comment.CODY P. | Overall Experience
Customer did not leave a comment.Dennis P. | First Impressions
Nice guys and girls. Bob Neal Very professional as compared to John at Twin falls store. I appreciate personal care. This my 2nd free storage w 1 ways. As i have down 13. 1 ways in 10 yrs. Appreciate the free mth for each.Tamara R. | Overall Experience
Customer did not leave a comment.CHERYL R. | First Impressions
Customer did not leave a comment.Naoki N. | First Impressions
The price was pretty good. It isn't as nice as a lot of the chain storage places, but it's less expensive. It's also much older than most of the new, fancy storage places. My main recommendation would be to have a light in the unit.Robert W. | Online Move In
I already sent my message or review to a email address that you guys provided for me and I haven’t got a response yet so you really don’t want me to leave a review on here.COURTNEY K. | Overall Experience
Had lots of issues with the U-Haul Storage fob didn't work first off had to get it replaced couldn't get into my storage because fob didn't work wasn't offered a code for the keypad got locked inside the storage units because fob didn't work gate wouldn't open no after hours number to call to get out had to wait for another customer to let me out because they shut my fob off and my passcode 10 days before my last day at the unitSierra D. | Overall Experience
The free month storage was a much needed benefit for a person moving from out of state. Very much appreciated. The staff was very helpful when l had questions or help resolving a situation. Thank you all so much!!!!! Happy Holidays.Carol N. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Customer did not leave a comment.Devi H. | Overall Experience
Great experience...The staff was very helpful and friendly. I would recommend this facility to anyone looking to store their personal belongings. Thank you very much. Jerry 😁JERRY K. | Overall Experience
Other than a leak from the roof, everything went smoothly. You and your staff are very professional and helpful.Carl B. | Overall Experience
Customer did not leave a comment.JERRY K. | First Impressions
Customer did not leave a comment.ADA COUNTY S. | First Impressions
If possible, you should offer a temporary ramp to make it easier to get heavy Or large objects into the unit. Mr Burnett was very kind and professional.Carl B. | First Impressions
Customer did not leave a comment.barry d. | First Impressions
Customer did not leave a comment.Bonnie S. | Overall Experience
Will store stuff here again when I need to againShelby S. | Overall Experience
Customer did not leave a comment.Kaitlyn C. | Overall Experience
Sean and his staff were customer service driven, polite and knowledgeable. Our locker was clean and that was super important to us to house our goods temporarily at the facility. We also returned a unit and the transition was drive up, drive through and very smooth. Thanks, Sean! Bonnie & DaveBonnie S. | First Impressions
Customer did not leave a comment.Sandra M. | Overall Experience
The gentleman that checked me in was very nice and took care of us while we were there. It was a great experience and very professional.Michael T. | First Impressions
Customer did not leave a comment.Barton H. | Overall Experience
Customer did not leave a comment.Brittany W. | First Impressions
Customer did not leave a comment.Cynthia M. | Overall Experience
While speaking to more then 3 people I kept getting different information on my Uboxs. First 2 did not know how to look up when my payment was coming out. The third person told me that I didn't have to pay for it till I went and picked it up. 2 days later I was charged a week earlier then the u-boxes were supposed to arrive which ended in overdrafting my account. When I called to see if they could revirse I was transferred 3 times. Where no one could help. By the end they transferred me to the first person I talked to. All and all being told we can't help you.Tara O. | Overall Experience
The process was fast, first month is free! Great customer service and experience!Julie E. | First Impressions
The unit was an old pull trailer which was fine for the things I have to store. However, it leaked on more than one spot. The clicker that I was given didn't work so I got stuck inside the gate. I feel that it is the employees job to ensure that the clicker is working before sending to customer out to figure it out on their own.Heather R. | Overall Experience
Customer did not leave a comment.Silas T. | First Impressions
Customer did not leave a comment.Steven S. | Overall Experience
Thank you for the helpJesse W. | Overall Experience
Everything is great there. Easy to get in and out. The folks who I worked with, at the counter, have been very pleasant as well.flash h. | Overall Experience
Inconsistent serviceNathan S. | Overall Experience
ThanksMichael A. | Overall Experience
All was wellAnna G. | First Impressions
Good service and equipment, but waiting to get served was long. Need more employees and computerstodd m. | First Impressions
I had my storage unit for over 4 years and didn’t have an issue once. The few times I called, everyone was very friendly and helped.COLLIN S. | Overall Experience