Customer Reviews for U-Haul Moving & Storage of Glens Falls

5,024 reviews

112 Main St   Queensbury, NY 12804
(I-87-Exit 18)

(518) 793-5126

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 793-5126

112 Main St
Queensbury, NY 12804
(I-87-Exit 18)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

joelle C. 
Rating:
2.0

To make sure there is enough staff and make sure the equipment is cleaned

Gabrielle A. 
Rating:
5.0

There was only one staff member, but she was doing a great job. She had a line with four of us in the store and was helping us as best she could. She had the truck and trailer hooked up and ready for me to go. Then she was helping another fellow get a trailer connected to his vehicle. All the while it was -13*F and she kept right on going.

Austin W. 
Rating:
5.0

Smooth and easy transaction.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Service manager was terrific… very helpful in getting everything set up while I was on Long Island! Also, all of the staff were very pleasant.

Maria B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Facility clean, staff good, equipment ok but not great due to age. Would use again

John F. 
Rating:
4.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

The employees who work at this store are great. They're friendly, funny, and accommodating. They were super helpful with all of our moving needs, everything from recommending packing supplies to helping us get the right size truck. Their assistant took so much stress out of the moving process. We can't thank them enough.

MARKD B. 
Rating:
5.0

Customer did not leave a comment.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

STEVENK K. 
Rating:
5.0

Excellent service , and very informative . Very pleased with the service I received .

John O. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Barbara V. 
Rating:
5.0

Nothing ever thing was great

jody C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
1.0

Be careful to listen to what they are trying to sell you. We signed up for the $7 coverage online, and they signed us up for the $42 one also. Once home, seeing the receipt we called and the manager was extremely rude, and would not adjust a refund.

William C. 
Rating:
5.0

Excellent service

David P. 
Rating:
3.0

The van smelled REALLY bad. Other than that pick up, usage, and drop off went well.

Kathryn M. 
Rating:
5.0

Alert customers as to where the gas tank is. When I went to fill the van I rented, it took me forever to find it since it was in a very unusual place. Other than that, everything was excellent!!

Kristy W. 
Rating:
1.0

Well when towing let them know they need a 2-inch ball let them know what type of plug-in you have and if they want you to wear a mask they should too

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

Customer did not leave a comment.

Erik I. 
Rating:
5.0

Great

SAMUEL ALAN K. 
Rating:
5.0

Everything was clean, the associates were all nice and professional. I was very happy with my experience!

Bethann O. 
Rating:
5.0

Representatives were efficient and friendly.

James B. 
Rating:
5.0

Customer did not leave a comment.

SARA M. 
Rating:
5.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

Jay A. 
Rating:
5.0

We rented a 15 foot truck to move furniture to western Massachusetts and had a very positive experience. The truck started and ran flawlessly. The back of the truck was lighted, clean and dry as we moved in the rain. The ramp ran smoothly in its channel. And the truck had many tie-down strips inside. The two employees that helped us check in and then check out were friendly and helpful. Thank you for taking some of the stress of moving out of this situation.

Thomas M. 
Rating:
2.0

I have an issue, I received the truck with about 5/8 a tank of fuel. I returned it with a full tank. I ran the truck 75 miles and put 14 gallons of fuel in. Doesn't add up and the attendant was very rude and dismissive.

Colin D. 
Rating:
5.0

They were all very helpful and I would recommend them to everyone I know! Quick and easy rental and very knowledgeable staff!

Bethann O. 
Rating:
5.0

The manager, Norm, is outstanding. He is very helpful and knowledgeable of all aspects of U-Haul and I highly recommend the 112 Main Street, Queensbury U-Haul location to anyone who is in need of any U-Haul rental equipment. The rates are very fair and every customer with treated with patience and respect and excellent service.

Doug O. 
Rating:
5.0

Customer did not leave a comment.

BRIANKEITH H. 
Rating:
5.0

the best

Arnold C. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Marc M. 
Rating:
3.0

Customer did not leave a comment.

Meghan M. 
Rating:
4.0

Customer did not leave a comment.

David V. 
Rating:
5.0

EXCELLENT EXPERIENCE.....CHERYL AND NORM WERE OUTSTANDING........ALL GOOD!

Gerald D. 
Rating:
5.0

PERFECT JOB

Julio F. 
Rating:
5.0

Customer did not leave a comment.

Noah C. 
Rating:
3.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

I am a repeat customer at this location because of the way I get treated. Makes a difference in a day.

Thomas C. 
Rating:
5.0

As above.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
3.0

Customer did not leave a comment.

James N. 
Rating:
1.0

Equipment we wanted was not available. The trailer they told us we could use was only available to us if we agreed to drop it off at a different location. That caused us to spend more gas and pay more for mileage on the truck we rented. We got offered $15 off for doing so. But after doing the math, it still costed us more to drop It off at the other location a half hour away. Was charged for 2 days instead of one day. Only used equipment for 5 hours

TYLERJAMES B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
4.0

Keep New Model Vehicles Thank you

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Edwin M. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Crystal P. 
Rating:
5.0

A very pleasant and efficient transaction.

John M. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Joscelyn M. 
Rating:
5.0

Nothing...The service was professional....the van was perfect for my needs. I would not hesitate to use this facility again, and refer friends to it.

geore D. 
Rating:
5.0

Customer did not leave a comment.

Hans K. 
Rating:
1.0

We where told wrong information for our pick up, truck wasn't where it was supposed to be, delayed us getting our truck just by 30+ minutes after our set reservation time

Mark C. 
Rating:
5.0

Nothing

cabrina S. 
Rating:
5.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Fast Service.

Brett W. 
Rating:
5.0

In moving our business and our home we have returned multiple trailers and trucks to this location. They have always been friendly and helpful.

John K. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Denise A. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
4.0

I had a question about final invoice and it was resolved. I highly recommend this facility very professional

Glenn M. 
Rating:
5.0

Good service and the gentleman helped me use my U-Haul certificate.

MIRAA K. 
Rating:
5.0

Cheryl and Norman at the Exit 18 U-Haul were great! Thank you!

Drew B. 
Rating:
4.0

Drive trailer to queensbury even though warrensburg was halfway. Dispatcher promised a $20 refund to drive it all the way to queensbury. When I arrived there was no note about a $20 refund. Disappointed by promises made and not kept.

ALEXANDERL T. 
Rating:
5.0

Customer did not leave a comment.

SUSANPRESCOTT B. 
Rating:
3.0

Customer did not leave a comment.

MICHAELC H. 
Rating:
5.0

Everything was as expected. Great job. Couldn't have asked for better service

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DONALDA D. 
Rating:
2.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Keep up with customer service. That's the reason I am a repeat customer. Thank you 😊 for being professional.

Michael R. 
Rating:
5.0

Very helpful staff clean facility also the management was awesome he was always helpful and very nice

tayanna m.  |  Overall Experience 
Rating:
5.0

I've returned three trailers to this facility in the last month and the staff is always very professional and courteous. The facility seems to be very organized for there were other customers there at the same time I was and I thought the traffic flow was handled very well.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Agent was very accommodating. Assumed we needed a full explanation of rental terms, which we did. She also assumed we needed a full technical run through on the auto transporter, but very quickly picked up that we had enough trailer experience to require only a brief explanation. The directions for use of the auto transporter on the UHaul web site were very helpful. Everyone should read them before their rental.

Theodore S. 
Rating:
5.0

Very excellent service and so was the staff

Rickey B. 
Rating:
5.0

Customer did not leave a comment.

Diane V. 
Rating:
1.0

When I would not let staff take my phone (during the pandemic this should not be required) he literally threw the keys at me. Very very rude and unprofessional

Curtis K. 
Rating:
5.0

Cheryl was great customer service. Great smile and attentive.

Caesar A. 
Rating:
5.0

Customer did not leave a comment.

Susan Z. 
Rating:
5.0

I can honestly not think of anything that needed improvement, both at this location and the one 800 U-Haul were very helpful see associate I spoke with on the phone was absolutely wonderful when I needed an extension thank you so much for your services as we are adjusting to our new home!

JODIRENEE W. 
Rating:
5.0

Customer did not leave a comment.

Kassandra L. 
Rating:
1.0

It's obviously a sign of our times but based on my experience on Sunday I will not be returning to y this facility, even though I have been renting equipment from them for many, many years. I reserved a van for a 9:30 pick up on Sunday. I arrived a little before 9:30 and had to wait for an attendant. It seemed to me that i was waiting quite some time which wasn't a big deal but what was is when another customer came in to the store and was followed in by the attendant. The attendant overlooked me, who had been standing there for quite some time and asked the other customer if she needed help. When I chimed in and said excuse me but I have been waiting for some assistance for what feels like 20 minutes she snapped back at me and said if you are going to give me attitude you can just leave. I don't have to rent our equipment to you. I think the other customer was as surprised as I was to the outburst of your attendant. I wasn't rude, I didn't raise my voice but calmly stated I had been waiting for quite some time for assistance. I get it, we are all tired but to be treated like that for absolutely NO reason whatsoever is absolutely not acceptable. I did nor said anything to have her react the way she did and trust me, if I didn't need the van so badly I would have walked out, never to return. Oh, and by the way, the vehicle smelled like a New York City subway car and the side cargo door would not close so we had to move my mother in laws stuff across town with a door that would not latch. Great equipment and even better customer service from this experience. Oh, and next time, I will go elsewhere, for sure as I don't need to be treated like I was for absolutely no reason whatsoever.

Anthony M. 
Rating:
5.0

Only complaint I have is the brakes on the truck were shot.

zacharyah B. 
Rating:
5.0

Norman was great at check in!

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Jammie K. 
Rating:
5.0

The service I received was outstanding. The staff were friendly and helpful , they should be commended on jobs well done

JENI R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence L.  |  First Impressions 
Rating:
5.0

The lady that helped me was great

Jason B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Howard M.  |  Online Move In 
Rating:
5.0

I rented a climate controlled unit expecting just that. However, a sign inside the building says the temperature will not go below 45F. There is no air conditioning and the thermometer next to the sign was reading 85F. Clearly climate controlled means not freezing but no concern about heat and humidity

janel m.  |  Online Move In 
Rating:
5.0

Moving is painfully daunting! The guys at U-Haul Queensbury go above and beyond to make it go as smooth as possible! The suggestions to do things easier and more economical was appreciated too!!

KellyAnn A.  |  First Impressions 
No reviews have been submitted for this location.

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