Customer did not leave a comment.Louis C.
Customer Reviews for U-Haul Moving & Storage of Glenwood
Glenwood, IL 60425
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stellar service, stellar facilitiesJOHN M.
Nothing.My experience was made effortless.KECIA H.
Customer did not leave a comment.KENNETH C.
Customer did not leave a comment.LEA L.
They wasn't helpful in no way didn't want to come outside . They was just there sitting and talk with each other.it was terrible will never recommend there or go back there again. I been with you hal for years I can't deal with them no more. Terrible terribleRaldo S.
Customer did not leave a comment.YOLANDA A.
The customer associate showed up 15 minutes after the store was supposed to be open. Our reservation was for 9am and the associate didn't arrive at the location until 9:15. Every other time I've rented from Uhaul they also come out and go over the vehicle with you. Maybe that has changed. The first van I was given had a service alert for tire pressure and only 1/4 tank of gas. It was also parked in a dangerous patch of ice. I realize there isn't much you can do about that, but the agent should have come and checked over the vehicle at least instead of potentially having a customer fall down by themselves on uhaul property. I went back in and the agent gave me a new van, still only had a 1/4 but by this point we had been at this site for over 40 minutes. The whole reason I made a reservation to pickup from the agent was to avoid these issues.ABBY S.
You should supply your customers dollies when moving to ease the strain of lifting and loading big items. Thank youCarol H.
Great staff clean efficient store good job.Jason W.
Customer did not leave a comment.JOY D. | Overall Experience
Customer did not leave a comment.Sherman A.
Keep up the good job good customer serviceMARLO L.
Customer did not leave a comment.MICHELLE M.
Very professional and always make sure the trucks are clean! Thank you for great service!HEATHCLIFF A.
They need extra help at the counter waited a long time before getting take of and also the program did not work to download on phone I have an AndroidWilliam J.
Customer did not leave a comment.DEREK L.
Customer did not leave a comment.darryl a. | First Impressions
More staffEDWARD G.
Customer did not leave a comment.Cliff L.
Very helpfulQuentin J. | First Impressions
Customer did not leave a comment.latonya j. | First Impressions
Customer did not leave a comment.Glenn P. | Overall Experience
Customer did not leave a comment.Roosevelt D. | Online Move In
Customer did not leave a comment.Crystal N.
The person that helped was rude and was not trying to honor my reservation. The unit I requested was not available as they stated it was broken.Marie J. | Overall Experience
Customer did not leave a comment.PARRIA M. | Overall Experience
Customer did not leave a comment.WAYNE K.
Customer did not leave a comment.CANDACE H.
Customer did not leave a comment.FRANK C.
Customer did not leave a comment.BRENDA S.
service was friendly and speedy. Thanks.John D.
Worst experience ever not once but twice same week .first on Wednesday employees not doing job checking trucks in over charged $230 than refund money back to my account. Was told no discount will be given caused manger was gone for week. Second on Sunday I arrived at 8:46 am store was supposed open at 9:00 am 7 customers including my self stood in line for 1 hour before any employees showed up. Than was told call corporate again to file complaints be no one manger was there . So I paid 3 movers one hour to sit because employees came to work 1 hour late no one but both off them. I bring truck back at 4:45pm before 5pm closing employees take my keys and said I'm all good I will be checking in at email copy. Than they didn't check my truck in threw key in drop box I get charged $20 more dollars for late they said I have call corporate again to file a complaint. They have biggest store with worst manger . Manger should be fired for not be able to help customers. I will call better business and file a complaint as well as corporate office. And post very negative feedback on yelp and other site warning people about over charges they scam out people.HENRY T.
Customer did not leave a comment.MARK M.
Staff are porofessional, polite, and customer driven.Tammy J. | First Impressions
I had a little trouble getting into the storage unit but everything is fineEloise J. | First Impressions
No one went over the truck with me to check it out and make sure everything is good. When I opened the truck dock door, there was a huge hole in the roof. Brought it bad to the location and they gave me a different truck. That truck had the engine light on and the window was left down so the cab was full of water from the nights rain. Overall, a horrible experience! Definitely don't plan on revisiting this establishment.DAVID J.
Everyone we talked to on the phone or at the facility was great. Very helpful, and courteous.carol v. | Overall Experience
Facility was very clean and staff was friendly and professional at all times. Highly Recommended.Sharon T. | Overall Experience
Customer did not leave a comment.william J.
Nice,clen place and wonderful staffAjay S. | First Impressions
Customer did not leave a comment.Gwendolyn S. | Online Move In
Excellent serJason W.
The staff was very courteous and helpful to my storage needs, I had drove a long way and the staff was Professional and Nice to me and my husband. Thank you again for your Great Customer Service!Deborah M. | First Impressions
The website was not easy to access to pay my account in October 2021 on a Sunday after hours. November I paid for November, December they did not apply my payments correctly. The corporate office tried to call them on December 10 they failed to answer on a few attempts. This is unprofessional and these fees are excessive. I want my account reviewed and these horrible fees removed. Why did they change my due date? I couldn’t recommend them to anyone.Cheryl L. | First Impressions
Customer did not leave a comment.Deborah M.
Alley TV were damage and crash.LETICIA W.
Customer did not leave a comment.Marie O. | Overall Experience
Customer did not leave a comment.TAMARR W. | Overall Experience
Customer did not leave a comment.JESSICA C.
The "check engine" light came on before we left the facility. I expressed concern but the young lady told me that someone had just changed the oil on that truck & that's why the light was on. She just cleared the code & told me she didn't have any more trucks. The truck was returned to a different location because it kept overheating & the engine kept jerking/stalling. It was afraid to drive it anywhere else.Dana E.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.joan b. | First Impressions
I love how quickly the process moved for both the rental and the return!BRIAN H.
Customer did not leave a comment.TERRY H.
The floor did had holes without being covered and I almost fell at the location in Glenwood IL by aisle 13, & 14. This should be attended to ASAP. Very hazardous.Margaret C. | First Impressions
Customer did not leave a comment.SABRINA C.
Customer did not leave a comment.Robert P. | First Impressions
Customer did not leave a comment.David W.
Employees at the rental location were friendly and helpfulRyan H. | Online Move In
Customer did not leave a comment.Candice S. | Online Move In
Customer did not leave a comment.Bonnie H.
Customer did not leave a comment.EDWARD K.
El sistema de seguridad que tienen y el tamaño es impresionante, y 4 portones para descargar! En mucho más de lo que buscaba! Estoy satisfechoLennin M. | First Impressions
When I needed to keep the U-Haul extra days and asked how much it would be I was quoted incorrect pricing and I was not told that another hold would be placed in my card. When I called to complain about this, an associate advised that she would call me back and never did. The only thing that was good was the fact that they were understanding that I needed the truck for a longer period. It should be mandatory to advise that you will be charging my card. I do not care what the contract says. They should tell people and advise how much.ROSE H.
It’s not the date I’d requested I wanted 11/29 and it says 11/22 and called customer service and they’d stated that someone will call me back and change the date and didn’t get a call. I reserved it onlineJimmy B. | Online Move In
Customer did not leave a comment.KANESHA B. | First Impressions
Customer did not leave a comment.Thelma E. | First Impressions
Truck smelled like marijuana, but everything does these days I guessâ€¦Wade M.
Customer did not leave a comment.LEWIS F.
Was double charged when dropping off the trailerTiffany Z.
Customer did not leave a comment.Nancy W.
Customer did not leave a comment.JACQUELINE T.
Customer did not leave a comment.Victoria T. | First Impressions
Everything was good.LEANELL B.
Customer did not leave a comment.NANCY L.
Better customer service. No smiles No friendliness . The young lady working instructed me to go right to get the truck. wrong information I went back in she say no I said go right ahead of you I think I would have remembered that my opinion someone should have showed me to the truck . After I returned the truck I was charged for the dollie twice . I will tell everyone to check the receipt yes I accepted the charges because I was in a hurry doing the self check in process but 10.00 is 10.00 .LARRY B.
The young lady was very professional and very helpful Did not get her name but she was very helpful with The service .WILLIE A.
Three employees and only one customer in front of us in line. We waited a long time to return our truck. It was unnecessarily long.DENNISON L.
Customer did not leave a comment.Marquise B. | Overall Experience
Customer did not leave a comment.SEAN B.
The truck I rented would go even when I was pressing the break. The engine would go to 4000 rpm out of nowhere. Thank god I knew to put it in neutral when this happened or else I would have gotten hurt.ADAM A.
The trailer i had reserved never got returned. So the sales associate gave me a smaller option and not @ a discounted rate, She also tried to redirect me to remote locations for a trailer that may or may not be available when I got to either location to pick up the alternate trailer. I had very limited time to accomplish my moving mission and it wasn't completed all because my reserved trailer was not returned by someone else.NELSON D.
They seem to have been short staffed hire more workers pleaseANTHONY R.
Customer did not leave a comment.BRISCOE W.
I had a very good experience and will and has told. Family friends. about this U-HAUL storage. FacilityPATRICIA C. | Overall Experience
Only concern passenger door did not close well .MYRIA F.
Customer did not leave a comment.IRENE M.
Just remember ,your online sign in everybody doesn't own a smart phone and most seniors are not Tec savie it was a bit intimidated but the in person sign in was quick and easySTEVEN S.
Customer did not leave a comment.APRIL S.
They gave my movers the wrong boxes, empty boxes. They didn't pull my account correctly and saw my U-Boxes on file before loading them and even created a whole new account without my authorization, thinking it was a loading order instead of an unloading. I had these U-Boxes stored for 8 months there already, how did they get all this mixed up??? Storage was great, but setup for pickup and loading the right boxes was horribleMARIANO C.
Everything was great. Online check-in helped expedite the process.J T.
Customer did not leave a comment.DENISE W.
Fantastic experience all the way a round,Donald S.
Customer did not leave a comment.BUSHAALA A.
Customer did not leave a comment.MADRIA W.
Great people.RONALD D.
Was overcharged for rentalMADELINE H.
I always have a good experience and will also recommend U-Haul .MARY W.
I really appreciate it renting the van from that location. It was very clean and functional and provided the appropriate assistance I needed to remove cargo and transport it to its destination, thankFELIX S.
The vehicle was not as clean as I would've expected. It appeared that the dashboard and top of dashboard had not been wiped down for quite some time. Also, there was an unpleasant odor in the cab of the truck, which might indicate the seats hadn't been wiped down as well as. The customer service was good at the desk which is basically the only reason why I might recommend this location to friends/family.PATRICE M.
Customer did not leave a comment.CANDACE G.
Staff was really friendly and helpfulRONALD B.
Customer did not leave a comment.LEE T.
I rate my overall experience with the service I received on all my visits as excellent. However, my unit sometimes leaks creating a damp and musty environment within the unitEleanor B. | Overall Experience
Customer did not leave a comment.John K.
Truck was not cleaned on the inside. Previous renters diabetic Lance's left in drink holder. Had to go back for sanitizing. Use my rental time for this. Associate said we would get $15 off but we did not receive this at checkout.MIYOSHI S.
Customer did not leave a comment.DANA P.
Terrific experience. Employees were great. Vehicle was excellent. Everything went smoothly.JOHN K.
Friendly staff & VERY clean facilitiesJohn F. | Overall Experience
Atomosphere was pleasant and professional Employees were very courteous, polite and helpful. GREAT Customer Service! Wait time was minimal and quick. I will definitely utilize this facility again. Thank youBARBARA G.
Customer did not leave a comment.LORI W.
Customer did not leave a comment.NINA B.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.WAYNE M.
The door on the trailer has something broken on it, making it very difficult to open and close. Did not know until we got home with it. ALSO. NOBODY explained to us that we would receive an additional $20 charge for dropping the trailer off after hours. We assumed that the quote we got for dropping it off at that time was accurate, but then our statement showed a $20 after hours service fee that nobody told us about. ARE YOU SERIOUS???!ANDREW B.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.CONSUELLA S.
The only problem I had was uploading the photos when I did a late return. Other than that, everything was great.MELVIN D.
The beginning of the transaction it was great all until the end. When I arrived 2 gentleman were talking amongst each other. Didn't even ask my name has asked me to drop off the keys and they would take care of the rest. I responded by saying are you sure do you need my name do you need anything and he said no. I proceeded to leave but had a weird feeling. Suddenly I got an additional $32 charge. I tried calling several times no answer no response no call back. This is one of the reasons I stopped using uhaul a while ago. I thought that things had changedGEORGINA L.
Customer did not leave a comment.MARCUS T.
You guys are doing a great job thanks!DERRICK W.
Customer did not leave a comment.KAREN J.
Nice friendly people an very helpfulKEVIN R.
Outstanding service!MARK G.
Very pleasant employees. Were very helpful and understanding. The best location I have ever been to.ELIZABETH A.
Have someone available at the desk. I had to look for someone to check me in. Your staff and Markham gave away my rental because I was an hour and 20 minutes late. I tried to call to let them know , but no one answered the phone. They never called me to confirm my reservation. This is how I ended up renting from Glenwood. They made my moving day sooooo inconvenient. Don't make billing so confusing.ANGEL H.
I was a dealer at one time, when I was a dealer ,you had to do a vehicle inspection with the costumer of the vehicle that wasn't done with this truck. One of the lenses was broke for the backup lights. What I'm saying is better check vehicles more.RALPH H.
Great customer service.DAMETRIA P.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Connie R. | Online Move In
Disappointed that once I got to the facility I was told that I couldn't use the discount of first month free because they were at 97% capacity and they location wouldn't do it, but I could try using it at another location. There were also no key cards available for me receive to access building and deactivate/ activate alert for my unit, only pin code.Michael M. | First Impressions
Customer did not leave a comment.Phyllis Y. | First Impressions
Customer did not leave a comment.Llano A. | First Impressions
Customer did not leave a comment.KNITASHA W. | First Impressions
I have had nothing but a great experience at your location. Can't say the same about another! Your personnel go above and beyond to make sure all customers are treated well. I have 4UBox and now a unit. Definitely recommend.Tera W. | First Impressions
Customer did not leave a comment.Dennis B. | First Impressions
Customer did not leave a comment.Jazmine C. | Online Move In
Customer did not leave a comment.Patricia C. | First Impressions
Customer did not leave a comment.Nancy A. | Online Move In
Customer did not leave a comment.Danny A. | First Impressions
This is one of the worst experiences I have ever had. I had a schedule pick up for 2 o’clock for a moving truck. I also wanted to establish a lease for a storage unit. What should have been a simple transaction was delayed by unprofessional and at times, in competent staff. When I first arrived, there were two patrons in front of me. When it was my turn, the 3 associates were talking and joking among themselves loudly. I had to redirect the gentleman who was cashing me out several times. They continued to be okay around and continue to use vulgar language. When the associate finally completed my order, I was shown to my unit. The associate instructed me to use the key card to access my unit. When I swiped my card, the associates name appeared on the screen. I informed the associate and he said he would fix it. We go back to the front desk and associate says he is working on it. He hands me the key card and we try again; access still denied and the associates name was still showing. At this point it is after 3 o’clock. My son was growing anxious so I left to get him something to eat. When I came back associates states issue was resolved. When I attempted to access key pad, a name “Sherise” appeared. I informed the associate that was not my name. At this point I was really upset and needed to leave to start moving. This whole experience delayed my move and was an extreme inconvenience! Lastly I never received a contract for my storage unit. I also was never informed of the hours and made a blank trip because I was denied access to my unit. Overall, one of the worst experiences ever!!!SELECE D. | First Impressions
Customer did not leave a comment.Theresa A. | First Impressions
Customer did not leave a comment.Lakesha U. | First Impressions
Customer did not leave a comment.Chereta D. | First Impressions
They took my lock off of my unit and made me pay for it... Every time I come pay my bill they always taxing me. I can never get in contact with corporate and I don't understand why they took the whole latch and lock off of my unit and charged me for it like they was stealing out of my unit.... I feel used and messed over every time I go to my storage unitsarita p. | First Impressions
Customer did not leave a comment.ronald m. | First Impressions
Staff was helpful. I stopped in one day they told em they had no storage units. Went on line with my granddaughter and was able to reserve a unit. So I wonder if the person behind the counter knew anything on storage units that were available.Marge S. | First Impressions
Sarah was so amazingERICA E. | First Impressions
I would recommend this storage to anyone that need it,its more spacious/storage,much bigger than any other place i been,its unique,i love the access of the place,its like no other storage.The employees are so professional.Lakeesha P. | First Impressions
Customer did not leave a comment.andre c. | First Impressions
Customer did not leave a comment.Dionna L. | First Impressions
She was very very helpfulRickey C. | First Impressions
service delays because of computer delasCharlene P. | First Impressions
I didn't vet my free lock upon. Signing for my unit. I reserve ed a 10×10 unit , it wasn't available when I came to check in. Instead I had to purchase two 5×10 units at a higher rate than I had expected. An you do something about those concerns? Thank you, Joseph AllenJoseph A. | First Impressions
So far so good. Everyone working at this location has been very helpful and made this move/continuous move very easy. My dad might even get a storage unit here now. Keep up the good work :)Meghan D. | Online Move In
great serviceEarl L. | First Impressions
Verneice, I’m not sure how to spell her name. She was so polite, patient and professional, I love how she explained everything and made sure I was comfortable with my rental.angela r. | First Impressions
Customer did not leave a comment.kyla j. | First Impressions
The original reservation we made was deleted. No-one told us you needed to pick up the keys in 48 hours or it would be deleted when we made the reservation on-line. Then the very nice young man who helped us was working his first day at that store and could not find the reservation. Then we were forced to redo the entire reservation, and we were given a location at the back of the facility which is too far for us due to my being disabled, I asked for a unit at the front where we were able to find units which were empty and had no locks. The young man had no idea how to find and switch to those units. We came back and a different person told us the front section where we identified the open units was not officially opened yet, and he had no way to put us on a wait list for those units. He could not tell me when this section would open and I needed to call back every day until it did. Wow, This is inefficient and not customer focused. I called today to see if the section is open. The answering service says they will leave a message with the facility staff.Sydney R. | First Impressions
Customer service at this facility is EXCELLENT!!!!!!! Current customer, Alesia Lylesalesia l. | First Impressions
Customer did not leave a comment.Maurion L. | First Impressions
Though I’m a repeat customer this location is a first time I’ve used itDeirdre A. | Online Move In
Customer did not leave a comment.KEVIN T. | First Impressions
Customer did not leave a comment.Arneda W. | First Impressions
Lowered rating because I was assigned two units (1035 & 1041) that were being used by u-haul with no notification in the system. This caused great frustration, as I was using hired movers.bessie l. | First Impressions
Customer did not leave a comment.Marisha C. | First Impressions
Very impressive the Mr. Craig Wilson team was more then exceptional! His staff at Glenwood Il, location was very intuitive, professional, informative and accommodating. They made a very difficult task simple and stress-free. Everyone I encountered was pleasant and offered assistance. This was my very first experience with uhaul and it won’t be my last! Thank you again for an impressive great job Craig Wilson, Earnesto and the gentleman that took over Earnesto shift. Sorry I don’t remember his name.KEESHA S. | First Impressions
Upon Arrival there was two people from another store in Indiana covering for someone else and they both were saying they can't do anything when it comes to storage. So they had a line of people waiting over 30 mins while they were trying to get a password for the system. Although the lady was trying and still got it done overall it was not professional but i understand things happen in storage all the time.Ronisha S. | First Impressions
Waited in like foreal almost an hour. Worker doesn’t listen to anything you say.Shamim B. | First Impressions
I called to reserve a 10x10 unit , when I got there to move my stuff in, they didn't have any units that size available. I had to take 2 smaller units and wait until a 10x10 is available.carl w. | First Impressions
Customer did not leave a comment.Yosef P. | First Impressions
Customer did not leave a comment.Madison S. | First Impressions
Customer did not leave a comment.Lagwaudia J. | First Impressions
The customer service was EXCELLENT. I truly appreciate Erik and Jwaun for their professionalism of going above and beyond to address my concerns and needs of my move, from beginning to end with the rental of a 15' truck to the rental of my 10'x10' storage unit, their service was flawless. Thank YOU So Much. Job Well Done!LaWanna C B. | First Impressions
I spoke with Mike on Friday and he told me all about the benefits of renting from U-Haul. I spoke with Erik and he showed me around the facility. I came back the next day and purchased the unit along with a lock. Erik was so professional and accommodating. I have to go back next Saturday to purchase a larger unit! Great, clean place, very satisfied.Karen M. | First Impressions
Customer did not leave a comment.Sabrina P. | First Impressions
Customer did not leave a comment.PATRICIA M. | First Impressions
Longer access hours would be helpful, especially on Sundays.james b. | First Impressions
Customer did not leave a comment.Edwin J. | First Impressions
The staff, including general mgr Penny were not wearing masks. it’s only a global pandemic. thanks uhauljoe l. | First Impressions
I would have preferred a storage closet to the main entrance. I would recommend showing customers options for open storage units so you can select.tiffany b. | First Impressions
Customer did not leave a comment.Tony M. | First Impressions
Customer service handled all my questions with out hesitancy. I found the storage space to be reasonably priced convincing me to rent compartment. The only negative I have possibly is the availabilityCharles M. | First Impressions
The customer service is stellar! They were a pleasure to work with during this bump in the road in my journey of life.lisa h. | First Impressions
Additional Services at this Location
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