Customer Reviews for U-Haul Moving & Storage of Goodyear

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Goodyear

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STEFANIE B.
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Good services

Greg M. | First Impressions |
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Customer did not leave a comment.

Jacqueline M. | First Impressions |
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Customer did not leave a comment.

WILLIAM S.
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Truck broke down and we had to have toad

maria m. | Overall Experience |
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Customer did not leave a comment.

MARJORIE K. | Overall Experience |
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Customer did not leave a comment.

Mark H. | Overall Experience |
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Customer did not leave a comment.

Michael M. | Overall Experience |
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Customer did not leave a comment.

Teawna C. | First Impressions |
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Customer did not leave a comment.

Jeffrey R. | Overall Experience |
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We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Kimberly M. | First Impressions |
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The gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.

RICHARD D. | First Impressions |
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Overall a great experience!!

Vanessa M. | Online Move In |
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Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

MICHAEL W.
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Customer did not leave a comment.

Gail G. | Overall Experience |
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Customer did not leave a comment.

NORMA T. | Overall Experience |
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Customer did not leave a comment.

Bruce O. | Overall Experience |
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Customer did not leave a comment.

DAVID E. | First Impressions |
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Customer did not leave a comment.

Alan S. | Overall Experience |
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Customer did not leave a comment.

KEN D.
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The only problem is the price it says 19.95 and it turn into 109.00 and used it 6 1/2 hours

Walter P. | First Impressions |
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Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

sean g. | Overall Experience |
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Customer did not leave a comment.

ROYSIE B.
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Work hard and kept clearing vehicles for customer I look forward to come in next weekend rent a tailer 5x9

Erick M.
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Customer did not leave a comment.

BRANDY T.
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Customer did not leave a comment.

ROBERT T.
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they read the mileage wrong and charged me for miles I did not put on the truck. I called the local number but ended up with a call center who said they would contact the ihaul office and then call me back. Typical of course they did not call backwards

enya b. | First Impressions |
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Could have access to midnight

valerie k. | First Impressions |
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Very nice and helpful service!

Howard R.
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U-haul stepped up and corrected an outstanding issue I had within hours of my previous review. Something I did not expect but appreciate. It also re-established my faith in u-haul. Thank you.

STACY D. | Overall Experience |
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Customer did not leave a comment.

robert r. | First Impressions |
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Customer did not leave a comment.

LISA H.
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Much better customer service in Arizona. So glad I'm out of California.

tara a. | Overall Experience |
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Customer did not leave a comment.

Paul O.
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Keep promoting your great performers-Manny at Goodyear Uhaul!

MALISSA B.
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Customer did not leave a comment.

James H. | Overall Experience |
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None

RICHARD B.
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Customer did not leave a comment.

William O.
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I used the on line Application, it worked great, I arrived, was attended to immediately, was hooked up including lights, on the road in approx. 15 min. could not be more pleased.

SUSIE F.
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My start to my rental left me very displeased, but when I dropped off the truck I can honestly say that ERIC (I hope I spelled your name right) was they type of young man that more Uhaul's need to have!! His customer service was impeccable and he made my unfriendly and not good experience end on a high note!!! Eric you deserve a raise and some kind words from your boss. I hope you rub off on others that work at your facility.

Bryce E. | First Impressions |
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Customer did not leave a comment.

Daniel L.
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I received my truck quickly and the return took 5 minutes.

Martha M.
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Start checking ids. I did not rent this. Someone used my identity to rent the vehicle

TRACI K.
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The young man at the desk that helped us was extremely rude. Each time I would ask a question, he would ignore me. The vehicle, while clean, smelled like a chain smoker had smoked inside and I had to drive with the windows down. The young man who processed the vehicle upon return was pleasant, but he seemed more like the exception than the norm when it came to customer service at this location.

Ruben N.
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Customer did not leave a comment.

JOSE M. | Overall Experience |
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Customer did not leave a comment.

Jennifer A. | First Impressions |
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Customer did not leave a comment.

CHARLES W.
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Customer did not leave a comment.

PATRICK J.
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Excellent staff, fast service

Nicole C.
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Customer did not leave a comment.

Jeffrey C.
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Customer did not leave a comment.

Richard A F.
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great service

JEFFREY R.
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Trust the customer when the have an appointment and are running a little bit late to NOT send them a text after only 15 minutes that their reservation would be canceled in 30 minutes.

Michael M. | Overall Experience |
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Customer did not leave a comment.

MICHAEL C.
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Convenient, clean good running vehicle. Counter employees were very helpful. Quick checkout and return of vehicle.

ANDRE M.
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Offer military discount.

Arthur A.
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Easy transaction and knowledgeable staff. Super quick for after hours drop off. Really enjoyed the experience. Thank you

Bryan J. | Overall Experience |
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Employes need to answer the phone in office instead of ignoring it all together.

Beverly L. | Overall Experience |
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Employees are always very courteous and helpful

Kara S.
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The guys at the store location were great, fast and efficient! Thank you! When I called to locate our container I spoke to a woman that was not helpful and rude. She said she was at the call center, not at the citrus rd location.

DANIEL G.
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Great service

MICHAEL P.
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Ordered largest trailer with ramp 2 weeks or more early. Went to pick it up and was told none available. Said the one he had in the yard needed work on it! Offered one w/o ramp I told him I was 73 years old physical problems and needed the ramp! He told me I could drive to northern & 303 4-5 miles away and get one! I said I needed the trailer now! I took the one w/o the ramp! While being hooked up I saw 2 trailers with ramps and took photos! The man who hooked it up said he didn't know anything about them. The next morning I returned the trailer and told the manager it was difficult for me because I didn't have a ramp! Attitude was he offered a solution! I said I knew he had two of them on the lot and he denied it! I said I have photos of both! When he disconnected the trailer there was 3 sitting in the yard! Again all three were the largest trailers with ramps! Not a happy camper may be my last rental of U-haul equipment!

WILLIAM L. | Overall Experience |
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The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

ARTURO C.
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Customer did not leave a comment.

ROBERT K.
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Quick and easy.

Hector F.
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Customer did not leave a comment.

BRIANNA M.
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Manager manny García was extremely rude. He was not helpful and did not treat me with respect at all. I would never recommend this location to any other customer.

DEREK L.
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Still the best location I've ever been to!

Susan J C. | First Impressions |
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The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

NATHANIEL C.
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My comments are nothing to improve! Manny and his team went out of their way to go above and beyond! I needed a trailer on the spot without a reservation and they made it happen. I was having difficulty getting a piece of complex equipment loaded and Manny came up with just the perfect plan! His team is exactly what U-Haul should reward and promote. Thank you, Mack

Terry N.
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Customer did not leave a comment.

RAPHAEL A.
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great service very happy with all services.

Joe B.
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Customer did not leave a comment.

James Y. | Overall Experience |
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Great experience overall. Unit was well kept and property was well managed.

elizabeth a. | Overall Experience |
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Customer did not leave a comment.

David N. | Overall Experience |
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The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

Joe B. | First Impressions |
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First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

JASON W.
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reasonable prices

Anna G. | Online Move In |
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Customer did not leave a comment.

Dennis S. | First Impressions |
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Staff ‘went out of their way’ to find us a unit In size we needed.

Drew H.
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Customer did not leave a comment.

Dana J.
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The cashier recommended that I change my return site and recommended a place "closer" to where I lived. It was approximately 15 minutes from where I moved after all. I passed three other Uhaul return sites on the way. It was frustrating. I should have stuck with my original choice.

MICAH S.
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Very helpful

Bruce D.
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Customer did not leave a comment.

elaine c. | First Impressions |
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Customer did not leave a comment.

chris m. | First Impressions |
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Customer did not leave a comment.

CRAIG S.
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Customer did not leave a comment.

Julia S.
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I delivered the trailer on Sunday 1-17 around 2:30 pm and the young man who assisted was terrific. I had tried to call to see if someone would be there because I knew I would never be able to lift the trailer off the ball by myself. Of course, I never got an answer on your phone line, so I finally drove there on a chance that someone would be there.

Violeta T.
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All great just wish renting a truck for 2 hours was more affordable or an option for less than 4 hours.

tracey g. | Overall Experience |
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Great, clean efficiency recommend

Gayle H.
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Customer did not leave a comment.

DEREK L.
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Best location I've ever been to!

Arthur W. | Overall Experience |
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super clean well lit and clean bathrooms well worth the money

Mark G.
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Customer did not leave a comment.

ROBERT M.
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The truck was parked up front and ready to go

KASEY J.
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Customer did not leave a comment.

Timothy L. | Overall Experience |
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Great customer service, I will rent here again.

ANTHONY L.
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Customer did not leave a comment.

rosangla t. | Overall Experience |
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Customer did not leave a comment.

Mary C.
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Customer did not leave a comment.

Debra V. | Overall Experience |
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The unit was clean and easy to access.

Donna C.
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Customer did not leave a comment.

DENISE M.
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The same

Rachel C.
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Customer did not leave a comment.

Billy T.
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Customer did not leave a comment.

Gian S.
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Customer did not leave a comment.

LIONEL L.
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After all the paper work was all done no one wanted to hook up the auto transport trailer to my truck the guy in the front counter ask 3 different associates to hook up the trailer and they just kept telling each other you go no you go until I made a comment to speak with a manager then the front counter guy said no need for that I'll do it they were just standing on there cell phones when they hook up the trailer chains were missing tires where crack and worn out I will never go back

DAVID G.
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:)

Josh D. | Overall Experience |
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We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

John H. | Overall Experience |
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Customer did not leave a comment.

Kathleen O. | Overall Experience |
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Customer did not leave a comment.

TAMMY C.
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Customer did not leave a comment.

ALAN R.
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I always have a positive experience with the people at this Uhaul location.

JOSHUA T.
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The folks took very great care of me. I was having a very frustrating moving experience and they accommodated me very well with my rental needs.

RUBEN M. | Overall Experience |
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Customer did not leave a comment.

ANDRES C. | Overall Experience |
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Customer did not leave a comment.

Gennieva M. | Overall Experience |
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I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.

phillip B.
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Service was quick and easy. Attendant was very professional and courteous.

FRANK R.
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No improvement needed

TAMMY M.
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Customer did not leave a comment.

DEWEY A.
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The truck smelled so bad of cigarettes smoke. It was hard to drive the truck around. Hopefully uhaul can get the truck clean and smelling good.

Manuel H.
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Completely Satisfying-Great Job

KENNETH P.
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Customer did not leave a comment.

SEAN B.
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N/A

Ronald S. | Online Move In |
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Everything was easy, well laid out and would recommend

Cody M. | Online Move In |
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Just what I needed, everything was made very easy.

John T. | Overall Experience |
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

dan W.
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Customer did not leave a comment.

Jason E.
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James S.
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Customer did not leave a comment.

LaTonya N.
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Customer did not leave a comment.

SHANNAN O.
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Everyone that worked there were super friendly and helpful.

Brian W.
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Customer did not leave a comment.

WILLIAM W.
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Please improve one way drop off communication standards

Brian T.
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Customer did not leave a comment.

Donna B.
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A very easy check - in because I pre- checked in before arrival

DONALD M.
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Matt Is great asset to your company Don Mellon

Terri C.
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Customer did not leave a comment.

DAVID R.
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Super UHaul location. Excellent customer service.

cami h. | First Impressions |
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Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

JAMES M.
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Nothing!

Gary M.
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Customer did not leave a comment.

Solomon R.
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Customer did not leave a comment.

RICHARD B.
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Daniel at the Front Counter was polite, as were his co-workers in the same area. Daniel, however, went above & beyond to ensure that everything was ready for my pick-up. He should be recognized!

JAMES E.
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Customer did not leave a comment.

DEVON S.
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I'd like to know how the company is working against COVID, I've rented two trucks within the month of December and both were not very clean.

Deborah D.
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Driver side door was difficult to close.

Brianna M.
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Customer did not leave a comment.

PHILIP C.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

MARTIN S.
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Customer did not leave a comment.

DAVID H.
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Truck was old & smelled of cigarette smoke. I asked for a different truck, same issue. Young boys working were very smug with no social skills.

Ken L.
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The location that we requested for this rental didn't have the 26ft truck that we reserved, forcing us to drive out of our way to pickup the truck.

TONY W.
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The attend was polite

Jo ann C.
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Great experience! I had been trying to reserve a truck from CA to AZ for over a month with no success . Round trip was the answer as I was bringing items from CA to my home in AZ. The truck ran smoothly and I would definitely recommend Uhaul! Look into round trip if it will work for you! Very satisfied customer here!

Jajuan A. | Overall Experience |
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Customer did not leave a comment.

CHRISTINE F. | First Impressions |
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Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

Al M. | First Impressions |
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Employees were very friendly.

James H. | First Impressions |
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Very excellent experience. Would do again

Derek M. | Overall Experience |
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Customer did not leave a comment.

Kathy D. | Online Move In |
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Customer did not leave a comment.

Sonia D. | Overall Experience |
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Customer did not leave a comment.

bryan b. | First Impressions |
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X

donna C. | First Impressions |
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Nice place

Vicki B. | Online Move In |
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Customer did not leave a comment.

faustino h. | Overall Experience |
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Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

Anabelle F. | Overall Experience |
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Customer did not leave a comment.

Rick M. | Overall Experience |
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Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

TRAY A. | First Impressions |
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Customer did not leave a comment.

Tom G. | Overall Experience |
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Customer did not leave a comment.

Jeffrey R. | First Impressions |
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Customer did not leave a comment.

Tyler H. | Overall Experience |
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Just didn't want to pay to keep my junk in storage.

James Y. | First Impressions |
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Customer did not leave a comment.

Zackery C. | First Impressions |
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Customer did not leave a comment.

Angela R. | Overall Experience |
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Customer did not leave a comment.

rosallie m. | Overall Experience |
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Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

Roxanne B. | First Impressions |
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the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Benjamin F. | Overall Experience |
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Customer did not leave a comment.

Beverly L. | First Impressions |
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Customer did not leave a comment.

Micheal S. | First Impressions |
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Customer did not leave a comment.

Katrina M. | Overall Experience |
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Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

marty l. | Overall Experience |
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The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

Jennifer M. | Overall Experience |
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My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

penny g. | First Impressions |
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Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

Chris K. | Overall Experience |
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This facility was maintained well and the staff has always provided excellent service.

elaine c. | Overall Experience |
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Customer did not leave a comment.

GEORGE AND LISA W. | Overall Experience |
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Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

jerry e. | Overall Experience |
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Customer did not leave a comment.

Raemi A. | First Impressions |
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Customer did not leave a comment.

daniel c. | Overall Experience |
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Customer did not leave a comment.

Steven W. | Overall Experience |
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Customer did not leave a comment.

Darryl B. | Overall Experience |
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Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Prudencio P. | First Impressions |
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Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

FRANCES V. | Overall Experience |
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I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

MELISSA A. | Overall Experience |
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Customer did not leave a comment.

MELISSA A. | First Impressions |
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The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

brian k. | First Impressions |
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We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

Robert D. | Overall Experience |
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Customer did not leave a comment.

daniel m. | Overall Experience |
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Manny Garcia is great to work with. He made the whole experience great.

Carol M. | Overall Experience |
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Customer did not leave a comment.

Vaughn W. | Overall Experience |
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No problems, easy access and plenty of storage options.

VINCENT G. | Overall Experience |
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Customer Expectation is way above and beyond.

Donna M. | Overall Experience |
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Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Kayla A B. | Overall Experience |
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Customer did not leave a comment.

KELLY S. | Overall Experience |
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My only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

Michelle W. | Overall Experience |
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Customer did not leave a comment.

Joshua S. | Overall Experience |
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Customer did not leave a comment.

Bob L. | Overall Experience |
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The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Valerie G. | Overall Experience |
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The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.

patsy o. | Overall Experience |
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They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

VINCENT G. | First Impressions |
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Very knowledgeable and friendly staffs. Made our move very convenient. Thank you.

EMILY G. | First Impressions |
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Friendly staff. Got us in and out quickly and efficiently

Kevin M. | Overall Experience |
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Wonderful. Staff was very helpful and the place we kept clean at all times.

Donna M. | First Impressions |
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Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Debra R. | Overall Experience |
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Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Harold V. | First Impressions |
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Customer did not leave a comment.

Douglas G. | Overall Experience |
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The people were all awesome. I would recommend them to any and everyone one that needs storage help

Stacey P. | Overall Experience |
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Customer did not leave a comment.

John M. | Overall Experience |
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The employees were upbeat and friendly

tom and debbie c. | Overall Experience |
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Customer did not leave a comment.

Debra R. | First Impressions |
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The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Ron R. | Overall Experience |
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The facility is clean, accessible and easy to move around with stuff.

Virginia B. | Overall Experience |
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Customer did not leave a comment.

Angelica P. | Overall Experience |
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Customer did not leave a comment.

Roger A. | Overall Experience |
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Customer did not leave a comment.

Adrian G. | Overall Experience |
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We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Stephen M. | Overall Experience |
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Very secure facility and service was great. Thanks.

Jason D. | Overall Experience |
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Customer did not leave a comment.

paul r. | Overall Experience |
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Customer did not leave a comment.

STEFANIE M. | Overall Experience |
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Customer did not leave a comment.

Alan S. | Overall Experience |
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Customer did not leave a comment.

Leticia D. | First Impressions |
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Thank you for making this transition very easy!

Aubrie J. | Overall Experience |
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Great location, clean and safe facility, helpful staff.

GEORGE AND LISA W. | First Impressions |
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Customer did not leave a comment.

Robert S. | Overall Experience |
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5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Robert & Gayla L. | Overall Experience |
Rating:

We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

robert l. | First Impressions |
Rating:

Access card had problems. Electronics can be a pain.

Luis C. | Overall Experience |
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Customer did not leave a comment.

Timothy N. | Overall Experience |
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Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

jasmine-Terry b. | Overall Experience |
Rating:

Customer did not leave a comment.

patsy o. | First Impressions |
Rating:

I really enjoy using U-Haul

Heidi N. | Overall Experience |
Rating:

The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Barbara M. | First Impressions |
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Customer did not leave a comment.

Fred E. | First Impressions |
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Appreciate the carts provided for move in

ELIZABETH C. | Overall Experience |
Rating:

We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

Lee D. | Overall Experience |
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Staff has always been great to work with. Thank for all your help over the years with my many moves.

Allison C. | Overall Experience |
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Customer did not leave a comment.

daniel c. | First Impressions |
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Customer did not leave a comment.

Gary H. | Overall Experience |
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Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Andrew L. | First Impressions |
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Customer did not leave a comment.

david s. | Overall Experience |
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Customer did not leave a comment.

vidanage d. | Overall Experience |
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Thank you

monty G. | Overall Experience |
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Customer did not leave a comment.

steven e. | Overall Experience |
Rating:

Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

rachel b. | First Impressions |
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Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

William G. | Overall Experience |
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Great location with very well maintained facilities

CHARLOTTE P. | Overall Experience |
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It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

Delmar N. | Overall Experience |
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thank you

Hollyanna B. | First Impressions |
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What a great bunch of people!!

Maria H. | Overall Experience |
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Awesome Customer Service!!!

Melanie D. | Overall Experience |
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Easy transaction all around and professional employees. Over a year rental.

linda b. | Overall Experience |
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I was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

john r. | Overall Experience |
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All was handled well by the staff. The unit was clean & adequate.

Allison C. | First Impressions |
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Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

DONALD N. | Overall Experience |
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I had three units in two locations and both facilities and staff were great!

Debbie W. | Overall Experience |
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Great place to store stuff. Would rent a space there again if needed.

Kenneth D. | Overall Experience |
Rating:

Great facility, clean and well maintained.

Dakota D. | First Impressions |
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Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Nathan B. | Overall Experience |
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Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

alexadra p. | Overall Experience |
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Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

steven e. | First Impressions |
Rating:

Very helpful and friendly staff.

Savannah C. | First Impressions |
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Staff was extremely thorough and helpful. Very friendly.

Candace S. | Overall Experience |
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Very friendly and fast service.

stephen m. | First Impressions |
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Manny was an information dynamo. The process was very smooth..

Timmothy M. | Overall Experience |
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Two, four, six, eight. Who do we appreciate. UHaul!

sergio a. | Overall Experience |
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I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

Rachel R. | First Impressions |
Rating:

Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Karen T. | Overall Experience |
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The staff is amazing. John helped us with the truck and trailer and was very professional.

judith s. | Overall Experience |
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Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

charles t. | First Impressions |
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Very easy administrative process. Access is as promised. So far so good.

Ron R. | Overall Experience |
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Clean and great access to the area

Yasmin R. | Overall Experience |
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Very good experience from the beginning to the end. Staff was helpful and friendly.

Arturo M. | First Impressions |
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The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Craig C. | Overall Experience |
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Thanks!

Cirilo D. | First Impressions |
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Even with computer systems down. The customer service personnel still gave great service.

Julieta P. | Overall Experience |
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My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

TATIANA S. | First Impressions |
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The staff was very friendly and the facility is great!

John P. | First Impressions |
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I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

Virginia B. | First Impressions |
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Young lady that helped me was been friendly and helpful.

DJ F. | Overall Experience |
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most of the people working there they act like they don't want to be there.

Stephanie S. | Overall Experience |
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N/A

LAWRENCE B. | Overall Experience |
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Great place

Ron E. | Overall Experience |
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Look forward to doing business with you again

William G. | First Impressions |
Rating:

Super clean facility is well maintained. Super helpful employees with great customer service skills

DJ F. | First Impressions |
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Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

Gary D. | First Impressions |
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Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Tim F. | First Impressions |
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U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

kimie s. | Overall Experience |
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Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

CARRIE V. | First Impressions |
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Everyone was very helpful

kaitlyn s. | First Impressions |
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It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

Rhonda F. | First Impressions |
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Manager was quick, efficient, knowledgeable, and friendly.

Rene H. | Overall Experience |
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Overall, I’d recommend this facility. Clean, safe, and easy to use.

charles m. | Overall Experience |
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Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

lourdes m. | Overall Experience |
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Very happy with the service

Ron E. | First Impressions |
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Everyone that worked there was every helpful, and look forward to Working with them in the furture.

john j. | First Impressions |
Rating:

Great service. Friendly and helpful staff.

brianna w. | Overall Experience |
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I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

Mary F. | First Impressions |
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Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Ron R. | First Impressions |
Rating:

on time and very responsive.

Piotr S. | Overall Experience |
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Very helpful and kind people to work with

alice c. | First Impressions |
Rating:

Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

Sherin C. | First Impressions |
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Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Rudolph J. | Overall Experience |
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Great facility and great staff

earnest n. | Overall Experience |
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Great Place

dennis w. | Overall Experience |
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Thanks

jason l. | Overall Experience |
Rating:

Great customer service, friendly and helpful employees.

Craig G. | Overall Experience |
Rating:

Manny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!

Quentin K. | Overall Experience |
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Great location and people

Michelle H. | Overall Experience |
Rating:

later hours in evening during hot summer would be nice.

AMANDA J. | Overall Experience |
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Everyone was very nice, professional and understanding.

Lori h. | Overall Experience |
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I will recommend UHaul storage to everyone.

Brandon B. | First Impressions |
Rating:

Staff is very polite and patient, property is clean. Highly recommended.

Kayla W. | First Impressions |
Rating:

There was an issue with my final bill, but you guys took care of it. And good service!

Denis B. | Overall Experience |
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Great service from all staff.

ginny k. | Overall Experience |
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Great facility every accommodating.

abby m. | First Impressions |
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Everyone was lovely and the facility is exceptionally clean.

George H. | Overall Experience |
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Very helpful and courteous

callcut p. | Overall Experience |
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The only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.

Ron T. | Overall Experience |
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Could use another elevator.

James B. | Overall Experience |
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Manny was great!!

Shelly S. | Overall Experience |
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You need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help

Anna G. | First Impressions |
Rating:

Great customer service

james r. | Overall Experience |
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If I needed help with lifting or loading someone was always there to lend a hand!

Lee D. | Overall Experience |
Rating:

Thank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.

Craig G. | First Impressions |
Rating:

Alex and the crew were awesome!!!

Angie O. | First Impressions |
Rating:

The staff was very friendly and very helpful Excellent job

Tami R. | Overall Experience |
Rating:

They are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.

john g. | First Impressions |
Rating:

Great service for folks from all over...right when we need a little space😇

carol l. | First Impressions |
Rating:

The service that we have had in both locations of U-Haul has been absolutely excellent

don m. | Overall Experience |
Rating:

Great service all around.

Fred P. | Overall Experience |
Rating:

Manny Garcia runs a well oiled facility. Great employees

Heidi N. | First Impressions |
Rating:

Staff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.

Barbie K. | First Impressions |
Rating:

None

CAROL F. | Overall Experience |
Rating:

Staff are very helpful.

brian L. | Overall Experience |
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Customer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.

Johnnie M. | First Impressions |
Rating:

Staff was knowledgeable and friendly

dean m. | Overall Experience |
Rating:

Great Location...

LOUISE L. | Overall Experience |
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Very happy with this facility

GAIL l. | Overall Experience |
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The facility is very efficiently ran.

Cathy S. | First Impressions |
Rating:

Extremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!

rosangla t. | First Impressions |
Rating:

Very friendly people, clean units.

wendell s. | Overall Experience |
Rating:

My only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.

don m. | First Impressions |
Rating:

Great service...everything explained well

Tami R. | First Impressions |
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The gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.

william m. | First Impressions |
Rating:

Great customer service

Quentin K. | First Impressions |
Rating:

Fast and friendly service

marguerite g. | Overall Experience |
Rating:

U_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE

Joyce D. | Overall Experience |
Rating:

Pleasant experience even with moving.

Nathan B. | First Impressions |
Rating:

Great location

Spencer H. | First Impressions |
Rating:

Great facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!

william s. | Overall Experience |
Rating:

Very knowledgeable young men and very helpful!!

Teresa O. | Overall Experience |
Rating:

Thank you

Robert Gould A. | First Impressions |
Rating:

The staff was friendly and helpful.

michelle s. | Overall Experience |
Rating:

Clean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.

Joshua G. | Overall Experience |
Rating:

Excellent service everytime.

ricardo r. | Overall Experience |
Rating:

People were very helpful and very understanding and very nice

Stephan S. | Overall Experience |
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My locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.

Joshua M. | First Impressions |
Rating:

Whoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee

janis w. | First Impressions |
Rating:

The truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.

Rio B. | First Impressions |
Rating:

Facility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.

John G. | Overall Experience |
Rating:

Need better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.

Forclosure solutions, inc C. | First Impressions |
Rating:

The entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.

richaed t. | Overall Experience |
Rating:

Thank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn

KATHLEEN S. | Overall Experience |
Rating:

every employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed

Dennis S. | Overall Experience |
Rating:

Recommend

amanda c. | Overall Experience |
Rating:

We never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.

Larry D. | First Impressions |
Rating:

Staff was friendly and prompt.

kelsey l. | Overall Experience |
Rating:

Excellent service and facility.

opal h. | Overall Experience |
Rating:

The Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks

diana m. | Overall Experience |
Rating:

Staff is friendly and helpful. Facility is always clean. Convenient location.

peter c. | Overall Experience |
Rating:

Nice facility. Always clean.

MARY K. | Overall Experience |
Rating:

They were very helpful

LaShawn R. | Overall Experience |
Rating:

Excellent facility and great staff.

Leon S. | Overall Experience |
Rating:

always clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly

Nick T. | Overall Experience |
Rating:

Great facility, super friendly

Christopher B. | Overall Experience |
Rating:

Good experience.

Sybil A. | Overall Experience |
Rating:

I was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.

Nick T. | Reservation |
Rating:

Couldn’t be more friendly

alberto f. | Overall Experience |
Rating:

For almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!

joseph y. | Overall Experience |
Rating:

No problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!

Tim B. | Reservation |
Rating:

I thought it was OK

Kenneth W. | Overall Experience |
Rating:

thank you

sharon b. | Overall Experience |
Rating:

.

Martin G. | Overall Experience |
Rating:

I wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.

DAVID T. | Overall Experience |
Rating:

Great facility close to freeway. Easy interior access will rent here again if the need arises.

larry p. | Overall Experience |
Rating:

Great experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!

Nick W. | Reservation |
Rating:

Great job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.

Linda S. | Overall Experience |
Rating:

when i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that

Jeffrey R. | Overall Experience |
Rating:

We have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.

jenette h. | Overall Experience |
Rating:

I appreciated the fast and convenient service I was given during my time renting. Never any issues.

lynn p. | Reservation |
Rating:

Great employees, service and location.

KEVIN S. | Overall Experience |
Rating:

Manny was very helpful.

Christoper D. | Overall Experience |
Rating:

The entire team at this location displayed professionalism and were very helpful..

MARC S. | Overall Experience |
Rating:

Always clean, helpful staff when needed, easy loading and unloading with extra carts to assist

Alma F. | Overall Experience |
Rating:

Great facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.

william l. | Overall Experience |
Rating:

Great

Gerald B. | Overall Experience |
Rating:

poor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use

Chris M. | Reservation |
Rating:

Great staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.

Kenneth J. | Reservation |
Rating:

Great customer service

Ramiro P. | Overall Experience |
Rating:

Available tools and resources were convenient for an easy move in and move out experience.

Kenneth J. | Reservation |
Rating:

Excellent customer service and cleanliness..

DEBORAH C. | Overall Experience |
Rating:

Moved out because rate was raised less than 60 days after move-in.

Tracy H. | Reservation |
Rating:

Great service friendly helpful

Alexander C. | Overall Experience |
Rating:

The property was clean and well maintained. easy access everytime I visited. thank you.

Gerald B. | Overall Experience |
Rating:

Very helpful staff and unit was accessible whenever I needed to use it.

Wendy H. | Overall Experience |
Rating:

What a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.

manuel g. | Overall Experience |
Rating:

Manny Garcia was very helpful and acommadating.

KONRAD D. | Overall Experience |
Rating:

Clean and easy access!

Kimberly W. | Overall Experience |
Rating:

It would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.

Rebecca M. | Reservation |
Rating:

Great staff.

harrison b. | Overall Experience |
Rating:

Nothing but good service. Thanks guys.

rory m. | Overall Experience |
Rating:

The only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.

mailinda S. | Overall Experience |
Rating:

N/A

Richard B. | Overall Experience |
Rating:

Just wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves

Eric G. | Overall Experience |
Rating:

I recommend adjusting to earlier or later facility hours

robyn a. | Overall Experience |
Rating:

Staff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.

Jonathan B. | Overall Experience |
Rating:

My wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!

Ashley H. | Overall Experience |
Rating:

Everything was great!

DAVID Y. | Overall Experience |
Rating:

Super clean. Staff efficient and helpful. Great experience.

Andrea P. | Overall Experience |
Rating:

Fast and easy! Will use services again!

christine p. | Overall Experience |
Rating:

Great service!

ANDREA F. | Overall Experience |
Rating:

My movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.

Judith O. | Overall Experience |
Rating:

The only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.

brandie s. | Overall Experience |
Rating:

none

No reviews have been submitted for this location.

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