Fantastic experience! Staff was knowledgeable and accommodating.David G.
Customer Reviews for U-Haul Moving & Storage of Great Falls
Great Falls, MT 59405
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They need to check the weather striping around there doors. Because driving for long periods and the air coming in the cab whistling is very hard to concentrate on your driving and hard to hear for any problems. Other wise everything was good.fay L.
The employees at this location have great customer service.Brian S.
Customer did not leave a comment.Doug D.
Customer did not leave a comment.Ian S.
Customer did not leave a comment.Erik M.
I've used this location several times now and have been satisfied. I think that this latest experience was the best though. Brad was very good to work with, and I would recommend this location to others.Thomas M.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Dallas W.
Staff was quick for check in process. Remedied a few mistakes on the pick up side of things. Very professional.Michael B.
Customer did not leave a comment.Jacob W.
The process on the cell phone for returning after hours needs needs some work.David H.
Van was filthy, had to go find it on the lot, didn't bring it to the building for pickup. Was the dirtiest vehicle I've ever rented.Catherine D.
The scanning of my DL didn't work on my phone which then took longer than I wanted. But the worst was trying to accept or reject each side of the truck. One side had a ding, I didn't want to be responsible for, but the picture would not upload. I wasted 45 min waiting for a call back and getting the picture emailed to the agent. This new process is not user friendly.Jamie H.
Customer did not leave a comment.NATHAN PAUL L.
Customer did not leave a comment.robert S.
I only need a truck about once a year, but I automatically go to this location. The staff are friendly and helpful. I always get what I need without any hassles. I would recommend this location to anyone. Thank you!Nick H.
Staff member was very friendly and helpful, showed me the various sizes available and answered my questions.Beau M R. | First Impressions
Customer did not leave a comment.Zach L.
Customer did not leave a comment.David G.
Clean windows and mirrors would be nice to drive off with.RAY K.
People were helpful, but understaffed. Took over an hour to do paper work and hook up.James F.
Great customer service! Quick and efficient checkin of equipment.CODY G.
I was told that there would not be any extra charge for mileage, so I dont know how I was OVER my mileage.Steven B.
Employee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.Jennifer R. | Online Move In
Customer did not leave a comment.Angel A. | First Impressions
I'm not one to leave reviews typically but feel that this could benefit the public/uhaul. Our reservation for a 20' truck was set about a week in advance. Chris called continuously just to make sure we were still good to go, he even gave a courtesy call the day ahead to confirm the appointment for the following day at noon. When we showed up to the location, Sam, who was working the front desk gave us some line about how we weren't going to have a truck until 5:00 PM and how he was going to â€œsee what he could doâ€ to get us a truck. He was extremely unprofessional to both us and the other uhaul employees working around him. Not impressed. I'm still not sure if he was screwing with us or if the reservation was actually recorded improperly, but I doubt that as Chris, who set it up was very competent and helpful. Sam gave us the key to the truck and told us where the ID number for the truck was so that we could find it. Then he told us where he thought the truck was in the lot, which ended up being on the other side of the lot from where the truck was actually located? (We found it ourselves via the ID number) Upon getting into the truck, I noticed a strong cigarette smell, is smoking in rental trucks still a thing? There was dried coffee or soda in all the cup holders and the steering wheel was really sticky. There was garbage under the seats and the actual truck box was not broomed out. I didn't bother to clean the cab prior to turning it in.Castle S.
The truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else’s mess I was charged a cleaning fee. I couldn’t go back and change it and it was after hours so I couldn’t speak to anyone about it. Not happy when I moved all day long. I won’t be renting another truck from uhaul again.Elizabeth R. | First Impressions
Customer did not leave a comment.Raid S.
Guys are doing a Great Job..PETER W.
Customer did not leave a comment.LARRY C.
Customer did not leave a comment.davey K.
Customer did not leave a comment.Gaile B.
It only took me about ten minutes to drop off the truck and equipment. We went through the truck together which help put me at ease. Thank you.Patrick P.
Customer did not leave a comment.CAITLYN R.
Customer did not leave a comment.Talisa H.
Customer did not leave a comment.Jonathan C. | Online Move In
Be ready when equipment is returned.CATHERINE D.
Completely awful experience. Didn't know that it's acceptable for your employees to warn me about my neighbors. And honestly on something, over charged me, and didn't give me my paperwork. I'm extremely upset.JENNIFER L.
Staff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.german r. | Overall Experience
The entire team at this location was super friendly and helpful, moving sometimes is a struggle but this crew understood that and made my experience as easy and pain free as possible. Thank you guys.DAMIEN L.
Customer did not leave a comment.Regina R.
Customer did not leave a comment.Regina R.
After 2 years of weekly rental I was charged for 4 gallons of gas by your new manager. We average about 7.5 miles per trip and this one was actually 7. We have always put 1 gallon in when returning which we did this time. I called and your new manager was not open to discus. I shared the simple math with him and stated that maybe the level was mismarked on pick up. He then tried to inquire about us using some special tow mode. I informed him all we carry is food totes and hand carts and drive as is. I then let him know our business would be moving across town as he doesn't seem to value repeat, super easy customers. I would like to add that we have had nothing but positive experiences with this location and the staff has been excellent. I think it is a valuable teaching moment for your new manger to understand that not all customer complaints are arguments and listening and trying to come up with resolution goes a long way to keeping customers. If the would have listened to the simple point that 7 miles does not equate to 4 gallons of gas he may have been more inclined to find a solution rather than telling me there is nothing he could do 7/8 to 3/4 is 4 gallons! I can be reached at (406)952-1120 if you have any further questions. If you were to ask the rest of the staff about our rentals I am confident you would find confirmation that we have always been very responsible renters. Thanks for your time.BILLY R.
Customer did not leave a comment.Jon'austin S. | First Impressions
Customer did not leave a comment.CHASE C. | First Impressions
Customer did not leave a comment.WILLIAM RAYMOND H.
Very friendly employees. I took less than 30 minutes to pay and get a trailer hooked up.JESSICA P.
My experience was as perfect as I could have possibly expected.ANGELA M.
Very helpful!SEPEHRE N.
Customer did not leave a comment.LOREN T.
I DO NOT WANT TO BE CONTACTED!!!! The store manager, can’t remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn’t ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can’t remember her name either but very pretty. She’s respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!Adam R. | Overall Experience
Clean the trailer. Lubricate ratchet. Repair fender.RAID S.
Too expensiveJenn f. | Overall Experience
Customer did not leave a comment.RICHARD H.
Clean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.Dieuchau N. | Overall Experience
Customer did not leave a comment.TERESA L.
Excellent customer service. The staff here goes above and beyond to serve you. Best uhaul store yet! Thank you for the great rental experience!GARRETT B.
Absolutely nothing. The two gentlemen working were very professional and courteous. They answered all my questions and were quick to get me on my wayTRACY G.
If someone orders a uhaul from a specific locations don't expect them to drive 180 miles to pick up from a different location without any reimbursement. In Montana they gave us enough miles to drive it to our first location to only cover a route with an awful two lane road and a ton of deer. I was 9 months pregnant at the time and we didn't feel safe taking that road so we were charged extra for taking the extra miles on the interstate. Also, improve on your customer service on your main line. Everyone I spoke to was awful and basically said there was nothing they could do about any of my problems. Then we were charged extra at our drop off location and we are still unsure why, because the person we dropped it off with didnt know how to understand bill. We ended up having a medical emergency with my baby and had to fly to Seattle so we were never able to inquire as to why we were charged extra. We plan to move again soon but I will never use Uhaul again because it was such an awful experience, even if it is the cheaper option.Sam E.
Isaac was awesome at this location! Awesome customer service quick and friendly!BRANDON THOMAS K.
Customer did not leave a comment.jeffery B.
Customer did not leave a comment.HUNTER M. | Overall Experience
I'm counting on 24 hr access and new Bay door becoming available very soon.Dana I. | First Impressions
Nothing! You guys are doing it right! See you next time!!!PETER H.
The van I used has an issue with the driver side door seal. Causes a major suction and loud noise while driving. Either than that everyone was polite on accommodating!WILLIAM H.
I've rented several trailers from Uhaul over the last few years. I was impressed by Sam Hocter's focus on customer satisfaction. He should be commended for his work and efforts on behalf of Uhaul.BARNETT S.
Customer did not leave a comment.Jackson H. | Overall Experience
Great customer service, helpful and great communication.John D.
I very much appreciated the ease it took to check in. Very efficient.travis C.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.KRISTEN S.
Customer did not leave a comment.Stacy S. | Overall Experience
Customer did not leave a comment.kevin s. | Overall Experience
Customer did not leave a comment.STACY S.
Customer did not leave a comment.Dylan M. | Overall Experience
Customer did not leave a comment.Molly L. | Overall Experience
Rented trailer 2 years ago and they were very helpful. Will rent from them again.CHRISTOPHER D.
Customer did not leave a comment.SCOTT R.
Rental was easy and very convenient.RUSTEN B.
Customer did not leave a comment.Russell R.
They where helpful and quick to get me on my way.RYAN H.
Customer did not leave a comment.BARRY S. | Overall Experience
Customer did not leave a comment.Cathy J. | Overall Experience
All the staff was very friendly and helpful, great job with your service. Thanks so much Jerry OlrichJERRY O.
Customer did not leave a comment.Kenneth T.
This location always has the trailer that I have reserved online. Another location in town tried to change my reservation because they had rented the trailer that I had reserved. I will always come back to this location at 4800 10th Ave south.WILLIAM KENNETH C.
I was charged an amount greater than the price I reserved onlineâ€”with no explanation as to why. I also felt like the â€œcleaning feeâ€ of $15.00 was in excess of what it should have been.SCOTT W.
Customer did not leave a comment.Jeanmarc B.
Customer did not leave a comment.joanna w. | Overall Experience
Customer did not leave a comment.PATRICIA K.
They took great care of me and made sure I was totally cover. Great people and mgr .SEDGIE D.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.RODDIS W.
Customer did not leave a comment.DEJEAUN B.
U-haul was ordered for Fort Benton. I had to travel 40 miles to pick up the unit in Great Falls. I was helped when they allowed me to pick up the unit one day early. The person manning the pick-up location was most professional.DANIEL N.
Customer did not leave a comment.ANDREW G. | First Impressions
Customer did not leave a comment.Gil P.
Customer did not leave a comment.ANNMARIE S.
Customer did not leave a comment.jen f. | First Impressions
Customer did not leave a comment.RICKY G.
Nothing, it was a great experience all the way around ... the staff was very thorough, knowledgeable and accommodating. We will definitely use this location again ... thanks :)FRANKLIN R.
Just continue your excellent service as well as having all supplies needed to move yourself. I also very happy with the commitment and the help the person who hooked up trailer and for the information he gave me.DANIEL W.
The general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!JORDAN B. | Overall Experience
Really nice facilities.RICHARD R.
COVID sucks.. very short staffed but overall had a very good experience.. shout out to the employee named Sam.. great guy .. no complaint..did a great job considering the traffic going in and out the doorNaomi H.
Customer did not leave a comment.ARTHUR M.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.HOPE MARIE H.
Customer did not leave a comment.Cathy J. | First Impressions
Maybe put in a coffee maker?David E.
Very good customer service and communication. The Helena store could learn a lot from this location. This is how it's supposed to be.Peter D.
Awesome awesome serviceSADIE L.
A sign that says : "Return equipment at the building - Look for signs".RANDALL K.
Customer did not leave a comment.William F.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.ARTHUR M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER H.
Great service, excellent trailorSTEVEN H.
Associate was very friendly and personable! The best I've encountered in a long time. This young man is a very valuable asset to this company! I can't remember his name. Thanks AntonioANTONIO H.
Customer did not leave a comment.don A.
Customer did not leave a comment.WALLACE P.
Uhaul representative was extremely helpful and friendly! Good guy! Thank you!VICTOR P.
Customer did not leave a comment.Shawn B. | First Impressions
Exactly what we need. Clean and easy to use. A real class act.Richard R. | First Impressions
Our need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!Vellane H. | First Impressions
Was told 24hr access is coming. Looking forward to it.Patrick C. | First Impressions
Customer did not leave a comment.Neal J. | Overall Experience
Customer did not leave a comment.WILLIAM S. | Overall Experience
Customer did not leave a comment.Thomas C. | Overall Experience
Customer did not leave a comment.TODD CHARLES A. | Overall Experience
Customer did not leave a comment.GREG P. | Overall Experience
Customer did not leave a comment.Arrow K. | Overall Experience
Customer did not leave a comment.Destiny A. | First Impressions
The gentleman that helped me was so nice! I can’t remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!jennifer j. | First Impressions
Customer did not leave a comment.Paul K. | First Impressions
1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that’s flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it’s stupid that they mail your emergency contact that you aren’t paying and don’t bother to send an email until over a week later. It’s shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you’re “delinquent”? Who came up with this crazy crap?Jared E. | Overall Experience
Customer did not leave a comment.Jeffrey F. | Online Move In
This was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!JASON L. | Overall Experience
The staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the “manager,” his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.JORDAN B. | First Impressions
The internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.WILLIAM S. | First Impressions
Customer did not leave a comment.Joyce V. | Overall Experience
The facilities were great. Just a bit pricy. The manager Travis is very helpful.Jay W. | Overall Experience
Customer did not leave a comment.Kevin B. | Overall Experience
Loved the facility and the security.CORRINE A. | Overall Experience
Super easy. Had carts available. Really helpfulJudy S. | Online Move In
Customer did not leave a comment.Joyce V. | First Impressions
The facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.JULIE P. | First Impressions
For storage, uhaul has been great. This review is specific for storage. For moving vehicles, uhaul has been awful. The storage location on 10th Ave in great falls Montana is goodJOSHUA H. | Overall Experience
Customer did not leave a comment.Terra H. | Online Move In
Customer did not leave a comment.Rebecca B. | First Impressions
Sam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!BRIAN A. | First Impressions
Customer did not leave a comment.Thomas W. | Overall Experience
Customer did not leave a comment.Natalie P. | Online Move In
The owner is a super nice gentleman. I really appreciate his willingness to assist and answer all of my questions.Kevin B. | First Impressions
By far the best storage facility in our communityMike M. | Overall Experience
Super customer service ! Thank you guys 😊Tanna B. | Overall Experience
Awesome facility and 10/10 manager!rex l. | First Impressions
Customer did not leave a comment.Rosetta P. | Overall Experience
Customer did not leave a comment.Philip M. | Overall Experience
Customer did not leave a comment.Thomas C. | First Impressions
Definitely a five star location!MICHELLE W. | Overall Experience
Professional staff, good customer service!Jeremy R. | Overall Experience
Thank you!!Barbara B. | First Impressions
Customer did not leave a comment.shanelle h. | Overall Experience
Very Nice ExperienceJoseph C. | First Impressions
My favorite place in Great falls. Best customer service and prompt!HUNTER M. | First Impressions
Recommend bigger units being closer to the front door.Thomas M. | Overall Experience
Customer did not leave a comment.Jason C. | Online Move In
Customer did not leave a comment.Scott M. | First Impressions
Customer did not leave a comment.celeste m. | First Impressions
Everything was very clean and well maintained!MICHELLE W. | First Impressions
The Mgr. Travis was helpful and clear about moving into the bldg, using the garage, logging into the system, etc. Everything worked out perfectly.Kathleen Hope K. | Online Move In
!Me gusta mui mucho Senior Travis! Muchas graciasLonnie G. | Overall Experience
Amazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.JASON L. | First Impressions
Customer did not leave a comment.liz b. | Overall Experience
Customer did not leave a comment.Kathy L. | Overall Experience
Cleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.ROBERT B. | First Impressions
Very helpful and knowledgeable about the place and policies.rueben r. | First Impressions
Manager extremely helpful and effiecient!April B. | First Impressions
Customer did not leave a comment.Mike F. | Overall Experience
The fella that checked in the trailer and storage unit was very friendly and professional.Jeremy R. | First Impressions
Customer did not leave a comment.Jon G. | Overall Experience
Store manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .Thomas M. | First Impressions
Sam was the man!!SPENCER S. | First Impressions
Customer did not leave a comment.Katelyn D. | First Impressions
Cool staff and cool place to hang out at.Tony P. | Overall Experience
Customer did not leave a comment.Paul D. | Overall Experience
Staff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.Kimberly C. | Overall Experience
Customer did not leave a comment.Donna H. | First Impressions
Customer did not leave a comment.Del H. | First Impressions
Customer did not leave a comment.Paul H. | Overall Experience
Customer did not leave a comment.Aubrey T. | Overall Experience
Customer did not leave a comment.Aubrey T. | First Impressions
Reservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.Jacob V. | Online Move In
Customer did not leave a comment.Eric G. | Overall Experience
Travis was extremely helpful getting me into my new unitJerry V. | Overall Experience
Friendly, Polite, InformativeCraig M. | First Impressions
Best storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!Kelly T. | Overall Experience
Thanks to TravisMike M. | First Impressions
Customer did not leave a comment.Kurt S. | First Impressions
Customer did not leave a comment.Richard M. | Overall Experience
Customer did not leave a comment.Kenneth S. | Overall Experience
Third time renting in a month and have had no issues. Everyone was very professional and helpful.Melissa E. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!