Customer did not leave a comment.William P.
Customer Reviews for U-Haul Moving & Storage of Greensburg
Greensburg, PA 15601
(Next to Boston Market below Westmoreland Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Eileen M.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Clyde A.
Everything went smoothly. The employees were friendly and helpful. The price ended up exactly what they estimated. There's nothing I can think of to improve the customer experience.Cody M.
Joseph Morgan was outstanding and very professional.Scott W.
The rental/reservation process was very quick and efficient The Uhaul representative, Joseph Morgan was very knowledgeable,and a pleasure to deal with. The only issue was trying to call the Greensburg location directly. I don"t know if there was an issue with the phone system but I kept getting disconnected while navigating through the menus.Curtis M.
Customer did not leave a comment.Terry U.
Customer did not leave a comment.Adam G.
People are required to have a credit card in order to rent from U-Haul, so most use it to pay their bill with. It is only a small amount, but customers should not be paying a fee just for using a credit card. And, if you are, it needs to be told to the customer...at the counter...before they are charged. I never found out until I looked at my receipt later and saw an extra $2.00 that was charged.Larry S.
Customer did not leave a comment.Jonathan W.
Considering the computer system was down on Saturday I couldn’t setup right away (I work in Information Technology and fully understand) with the help of William Boske was able to move my items into a storage locker and finalize on Sunday, I live in Philadelphia and couldn’t wait. The staff was awesome and very helpful.Robert S. | First Impressions
When I arrived to pickup the trailer the office was very busy. The line moved rather quickly and I was helped out by Joseph Morgan. He was very nice and paying close attention to detail making sure my online reservation was correct and I had gotten all equipment needed to make my job as easy as possible! He was super helpful in hooking up to the trailer and made sure all the lights were working properly! Couldn't ask for a better experience with U-haul! Will definitely be back in the future for any moving needs that arise! Thanks Joseph!Joey C.
Job well done!Donald F.
Joseph Morgan was AWESOME as alwaysâ€¦ 3rd time renting here and he's the best.RONALD D.
Nothing! Joe Morgan (Greensburg Mall location) took the best care of myself and my things! He went above and beyond to make sure my experience was nothing but the best! Thank you again Joe!TENIYAH M.
Always quick, easy and hassle free rentals. Have used this location many times and have continuously had perfect service. Great courteous employees at this location!BARBARA C.
Did a great job assisting me with my rental of a U-Haul at the location that I went to very quick very prompt about things very helpful I give them a great thumbs up good workAdam K.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.robert K.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.JORDAN N.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.John R.
Customer did not leave a comment.LAUREN T.
They didn't provide the appliance dolly that we purchased which made our move a lot harder.KAYLA J.
Customer did not leave a comment.DUSTIN G.
Great experience fast and easy to deal with great locationJIM S.
Customer did not leave a comment.Jacob K.
Customer did not leave a comment.Ricky S.
Folks at the store very accommodating and pleasant. Very good experienceMel C.
Customer did not leave a comment.THOMAS Z.
Joseph and the crew were outstanding, very helpful, and made everything easy.Mark M.
Customer did not leave a comment.Pat L.
Customer did not leave a comment.DEVIN H.
Customer did not leave a comment.Max C.
Customer did not leave a comment.Charles R.
Location was difficult to navigate.greg S.
These guys were all great! Willing to help and make sure the customer was taken care of. Thank you so much for all your service and assistance. JohnHach C. | Overall Experience
Customer did not leave a comment.paul E.
Customer did not leave a comment.CHRISTIAN V.
Lance and Joseph had excellent customer service.lanita F.
Our customer service rep was excellent, professional and courteous, an asset to your business.PATRICIA M.
the man i dealt with was very nice, knowlegable, and professional. he explained things clearly to me and i appreciated that. overall, it was a pleasant experience. i would definetly recommend this location.Raymond A.
The truck was severely out of alignment, which made driving it a little difficult. Seat belt did not allow to be able to see with the mirrors properlyVINCENT P.
Everything was goodJAMES K.
Customer did not leave a comment.John K.
Customer did not leave a comment.PATRICK B.
Customer did not leave a comment.FREDERICK H.
not a thing.everyone there was outstanding!!!!!!!!!!!!!!!!!Thomas M.
Customer did not leave a comment.Nick P.
Joseph Morgan made this a pleasant experienceLUKE S.
Customer did not leave a comment.KAITLYN M.
Customer did not leave a comment.Dale G.
UHAUL RENTAL 3/28/21 TO 4/5/21 â€“ REFERENCE 3105302 Following my father's passing the third week of March 2021, I needed to move some of his belongings, from San Antonio, TX, back to my home in Latrobe, Pennsylvania. I reserved a 10' UHUAL truck on 3/26/21 (for pickup on 3/28/21) from a UHAUL location at 702 S. W.W. White Rd in San Antonio. I selected this site since the webpage guaranteed the reservation or I'd get $50. I stopped at this site (Market Expresso) on 3/27/21 to check on the reservation. There were no trucks there at that time. There was only a small sign that said that UHAUL trucks were rented there. The lady there said that no trucks were there (I could see that) and that there would be no trucks there on Sunday 3/28/21. She also said that I was the third person looking for their reservation that day. When I asked about the $50, she said that she didn't know who would pay that but that it would not be her. She recommended that I go to the UHAUL location on Rigsby (4502 Rigsby Ave. San Antonio, TX). I went to that location and spoke with the manager, Troy Hardy. Troy went above and beyond to help me get a truck. He could not find a one way 10', so he said he had two one way 15' trucks at this location. We made arrangements for a 15'. Troy then gave me the $50 guaranteed reservation amount and did not charge me an up charge for the 15' truck (since I had reserved a 10' truck). Troy said the truck would be ready for my scheduled reservation on Sunday 3/28/21. I also asked Troy what the charge would be if a I went over a day on the rental. Because of the issues with the reservation, Troy gave me an extra day on the rental. Troy was awesome. Troy was all about customer service. I think some of the people in your organization could learn a lot from Troy. When I arrived at the Rigsby location on Sunday 3/28/21, there was a problem. One of the one way 15' trucks had a dead battery and the other one had been broken into. One of Troy's staff helped to find another 15' truck. A 15' truck was located at your UHUAL location at 5810 San Pedro San Antonio, TX. Since the San Pedro location is further from my father's house than the Rigsby one I asked for more miles. The total allowed mileage (from the Rigsby location to PA was 1798 miles). I was given 50 extra miles on the rental. When I arrived at the San Pedro location, the truck was almost ready, so there was not much delay. However, I noticed that the allowed mileage from that location to my PA destination was 13 miles less (1785 miles). So UHAUL penalized me on the allowed mileage because I had to get the rental from another location â€“ through no fault of my own. I had no issues with the rental during my drive back to PA. I would have turned in the truck on Sunday 4/4/21 but that was Easter and your Greensburg, PA location (5218 ST RTE 30 Greensburg, PA) was closed. Besides, my equipment rental contract showed a due date/time of 4/5/2021 10 am. I turned in the truck on 4/5/2021 at 9:26 am. After I got home, I saw additional charges of $89.44 on the truck (added to my credit card). I called the Greensburg, PA location to inquire about these. After 20 minutes or so on hold, the lady first said these charges could have been for an extra day. When I told her the return date on my contract and the day of return, she then said it could have been due to extra mileage. When I told her that I was 102 miles below the mileage limit, then she said she didn't know what the charges were for. When I asked for an itemization of the charges, she said that she was not in the department that could see that (what?). She then told me to call 1-800-789-3638. I did not get her name (it was around 10:45 am on Monday 4/5/21). I called the 800 number and spoke with Brian (after another 15 minutes on hold). Brian was very courteous and after I explained the situation to him, he tried to see an itemization of these new charges, but he said he couldn't see that either. I ask who would put those charges on this and he said it would have been the Greensburg, PA location. I find it strange that if Greensburg, PA put these charges on here that they could not tell me the details, I also find it strange that UHAUL would not be able to see these charges either. Someone is telling me a story. I think the Greensburg, PA lady just didn't want to deal with this or with me. Brian (UHUAL) started an Action Request (I think that's what he called it). Reference number 3105302. This entire UHAUL rental would have been a complete disaster if not for Troy Hardy and his staff in San Antonio. If UHAUL does not make this right (by removing the $89.44 that your Greensburg, PA location added to my rental) I will NEVER rent from UHAUL again. My family already knows what UHAUL is doing to me. Next week when I return to work, all my friends and acquaintances will know. They say the best (or worse) form of advertisement is word-of-mouth. The advertisement that UHAUL will get from me depends on how you handle the above situation. If the $89.44 charges are not reversed, UHAUL will lose more revenue than that over the next few years, after I get done telling my story to everyone. It's up to you. Steve Archey 757-262-8581STEPHEN A.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.Hugh B.
Overall well cared for. Significant trouble contacting this site by phone. Voicemail said excessive wait times exceeding 20 minutes. I had to physically go to office to communicate with them.william A.
Joseph Morgan Was Great!! He and the team were professional, helpful, treated me like a friend! Great service!!! I look forward to working with them again!ERIC C.
Will he is very kindJESSE H.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Susan C.
Everything was great. Day ran smooth. Move was smooth.Robert M.
Invest in chevys..MICHAEL H.
Customer did not leave a comment.Gerald R.
Customer did not leave a comment.Joshua E.
There's an individual that works there that makes the experience great every time. He's been there for considerable amount of time and he should be advanced because he cares about Uhaul and customer SatisfactionDelton W.
Customer did not leave a comment.Robert Y.
You are the best do not change a thing.Ronald B.
The employee who checked us in when we returned the truck was so nice and very helpful. We did let him know that we never received the dolly we requested and was charged for and told him how it took me over an hour to do the online pickup in Rock Stream, NY because there was barely a signal.Christine M.
Customer did not leave a comment.Candice T.
Joseph Morgan gave us 5 star service and gets a two thumbs up from me. Keep up the great job!!! Nick DonahueJames D.
awesome! will use again!Dawnmarie Z.
Charging an after hours service fee is ridiculous when the truck was returned on time before you even opened. Next time you should tell people how you want it returned when you arent open instead of them trying to scramble with online accounts and demanding location settings, creating accounts, and watching 15 minute videos.Robert D.
No complaints!Anthony L.
Not a thingPaul B.
Customer did not leave a comment.Christopher N.
Customer did not leave a comment.15226076 U.
Customer did not leave a comment.EUGENE R.
Customer did not leave a comment.Elyse B.
Customer did not leave a comment.William Z.
Customer did not leave a comment.ALYSSA M.
Staff was excellent. I couldn't have asked for a better experience.Alvin M.
Customer did not leave a comment.Alice H.
Customer did not leave a comment.ANTHONY P.
I returned the car hauler 3 1/2 hours after my time and got charged a whole 24 hours more. Fuck uhaulALBERT D.
I was very pleased with the process from reserving the truck to dropping it off. The staff was very professional and pleasant.LYNN W.
Picked up our van from Mr. Joseph Morgan II, and he was excellent. We were renting a van to clear my apartment after a fire. Things were very tense, we were upset and looking ahead to a difficult and emotional day. He put a smile on my face and that meant a lot at such a hard time.ALYSSA T.
Jake Waterhouse(manager) is fantastic! We've been using UHaul frequently recently & he aways takes care of us, even if we call him last minute. Nice, professional & reliable. We love Jake & UHaul!MONICA W.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Dennis P.
Customer did not leave a comment.John K.
The gentleman who took my truck back was very professional. I was in and out of there within five minutes. I will definitely do business with you all again.WILBUR B.
Customer did not leave a comment.richard M.
Customer did not leave a comment.Erin W.
Hours posted on the door and website must be incorrect because it was 2 hours after opening before the front door was opened to get help and was already closed atleast 30 minutes when I returned because no one was around at allRonald H.
Customer did not leave a comment.CHRISTINA M.
Customer did not leave a comment.candice T.
Customer did not leave a comment.Heber L.
Customer did not leave a comment.Graham D.
Facility was extremely clean and seemed very secure. I felt very comfortable using this storage space over the past several years. Only downside to the whole experience was that the final month rent is not prorated based on when I closed my account, and I received no credit. Seems a bit unfair.MICHAEL K. | Overall Experience
Customer did not leave a comment.TAMMERA A. | Overall Experience
Customer did not leave a comment.Joseph G. | Overall Experience
I was very disappointed that the 10X10 storage space that I reserved by phone was not available when I came in to finalize the arrangements. My oldest son (52) passed away suddenly on September 10th from a heart attack. He was an amazing tattoo artist (Spanky’s Tattoos) and as administrator of his estate, I am responsible for protecting and preserving his art work. I requested a climate controlled area to facilitate this task. Instead, I am in the basement which I was told is heated. Is that the same as”climate controlled)? I am rather disappointed to say the least!Joanne H. | First Impressions
Customer did not leave a comment.WENDY J. | Overall Experience
Only complaint is the wait time to talk to someone.Barbara T. | Overall Experience
I closed my storage unit early June made a final payment and you all are still trying to charge me for the June, July and August months. Even though I got a confirmation email June 14th saying it was closedBRAD H. | Overall Experience
Customer did not leave a comment.Anthony R. | Overall Experience
William was very helpful. He went above and beyond to assist with situation.colleen m. | Overall Experience
Customer did not leave a comment.sam f. | Overall Experience
Customer did not leave a comment.WENDY J. | First Impressions
Customer did not leave a comment.debbra b. | Overall Experience
Customer did not leave a comment.Kaitlyn M. | First Impressions
Your staff was great and listened to my complaints about the original pickup in Sharon, Pa UHaul location. I’ve tried to write a written complaint and request money back due to an obnoxious stench and filthy muddy truck that had been smoked in!! Additionally, the truck should have NEVER been allowed to be operated by anyone! I have an incurable lung disease along w/asthma and a severely compromised immune system. That being said, I was the ONLY person able to drive your truck. I requested another truck from the Sharon location and at first, it was due to the horrendous smell and filth inside the truck. The man said it was fine and I wouldn’t be charged for it being dirty but I explained I was gagging after seconds of opening the door! He said to air it out and leave windows down. He claimed he couldn’t release any other trucks and that’s all I could use. Again, all of my complaints are directed to the Sharon, Pa location ONLY! The employees in Greensburg Pa were kind and helpful!JENNIFER A. | First Impressions
It was nice to have a place bro store my stuff and not worry about anyone messing with itJewel P. | Overall Experience
Easy truck rental . Good storage facility with great service and people.Vince M. | Overall Experience
Fine serviceJohn P. | First Impressions
Great customer service!nikesha M. | Overall Experience
I really like the location of the storage and staffs there. The only one thing is not perfect is that there is no elevator. I planed to rent a small one, but all of them are on the 2nd floor...Xiaoping C. | Overall Experience
Excellent faciltyKEVIN D. | Overall Experience
The store manager handled my problem very Professionally! I am absolutely pleased and will continue doing business here!Michael S. | First Impressions
The manager was very helpful and very friendly! He went above and beyond to help us! I think he needs a promotion!Michael S. | Overall Experience
We were very happy with the service we received! The store front was absolutely beautiful, so clean and organized! The manager was absolutely amazing and we were so impressed of his knowledge! 👍😊Michael S. | First Impressions
The manager, Jason was always very knowledgable and helpful whenever needed.KENNETH G. | Overall Experience
The staff is incompetent and doesn't accept responsibility for their mistakes. Blaming the customer is pretty bad customer service. There is also no elevator on site & I was forced to buy a Uhaul lockJessica S. | Overall Experience
Facility and service was very good. Will definitely consider using again and recommend to others.Michael Y. | Overall Experience
Was treated very professor and am willing to use this service again.Therese O. | Reservation
great helpConnie S. | Overall Experience
Overall wasn't a horrible experience but I did have mice in my unit on several occasions and the fact that the rent kept going up is why I decided to no longer use your storage facilitiesMISTY H. | Overall Experience
We'd use U-Haul for storage again if the need arises.David B. | Overall Experience
I had let my storage unit sit for a couple of years with apartment iteams in it. When I went back for it it was covered in mouse poop. Also a mouse trap was sitting in the Conor it looked like winter.SCOTT S. | Overall Experience
Jason was a huge help in moving my daughter’s u-box from Augusta GA to Greensburg and then to Pittsburgh.Susan E. | Overall Experience
A big Thank You to the staff at U-Haul of Greensburg! You did a great job in helping me! Sincerely, Ben T.Ben T. | Overall Experience
It took over an hour to check inbecause of off site issues. All parties were professional as issues were resolved. I did mention there was a dead bird in front of the bay door that never was removed.dawnice b. | Overall Experience
Great serviceelysia f. | Overall Experience
Charging people extra for 24 hour access is insulting.Lee C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!