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NOAH DCustomer Reviews for U-Haul Moving & Storage of Groton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you Eric johnson
eric J | Overall ExperienceI did NOT rent a unit with you all due to the unprofessional behavior and horrible customer service there! I will NEVER RECOMMEND THIS LOCATION EVER!!! They had me down as having a unit even before I arrived in CONNETICUT. I was coming from Virginia. I NEVER HAD A UNIT AT THIS FACILITY IN GROTON, CT
Letitia B | Overall ExperienceI would NEVER RECOMMEND THIS LOCATION. I have NEVER been treated with such UNPROFESSIONAL, DISGUSTING SERVICE! I was talked to with STREET SLANG, PUT ON HOLD WHILE I WAS TALKING WITHOUT NOTICE..I WAS THEN HUNG UP ON BECAUSE I COMPLAINED ABOUT IT. I CALLED BACK AND I WAS THREATENED IF I WROTE A BAD REVIEW THEY WOULD NOT RENT TO ME. I WOULD NEVER RECOMMEND THIS FACILITY IN GROTON, CT ON GOLD STAR HIGHWAY!!!
LETITIA BU-Haul Moving and Storage of Groton exceeded my expectations! Very clean and well-run facility. Staff are professional and courteous. Thank you for being there when I needed you!
MARK M | Overall ExperienceNeeds a place to wait for work to be done .
Darin SI have rented from this location previoulsy and had positive experiences. However, this time, the truck was in poor condition. The driver's seat had a covering over it and that was ripped as well. The fron tdash and sterring wheels had many scrapes and other damages. Worse of all, the engine light and tire pressure light both cam eon during my usage of the truck. This was NOT the truck I expect to get when I rent from U-Haul
HERMAN CExcellent service! Staff friendly and honest. Also very helpful!
MICHELLE CDrop off was quick and efficient.
GARY HNothing all went smooth
STEPHEN WI would continue to use Uhaul whenever I need to.
Anthony G | First ImpressionsThe gentleman who helped me the day I came in was was great felt immediately at ease Pleasant personality on the salesperson glad I came here
DONATO BThe facility was always clean, neat and well maintained. The management and staff were always helpful and courteous. The elevator was broken for an extended period of time causing a hardship on most everyone. The time to repair and have the service restored was not acceptable. I realize it was not the management but the contract with the service company. This should be recognized throughout the UHAUL organization to prevent this inconvenience as well as the loss of income for UHAUL! The installation of a second elevator may well be worth the cost.
John S | Overall ExperienceGreatly appreciate this clean and conveniently located storage facility. The staff are professional and courteous. Thank you!
MARK M | First ImpressionsStaff was great
GARY HWonderful service. Great in every way. The facility was very clean and bright and the manager gets a real A+ from us. We will definitely use this facility again if we need more vehicles for complete our move.
KENNETH MExcellent facility, friendly and professional staff! Will definitely recommend and use this U-Haul facility again in the future.
Michael R | Overall ExperienceEvery, every easy. Took <5min.
Douglas BI would recommend the U-Haul facility to anyone who is looking for U-Haul services. The staff is professional, courteous, and knowledgeable.. Kudos to the Gold Star Highway, Groton U-Haul crew
DEREK WImprove communications and scheduling. I could never get in touch with the site without having to go through the national switchboard. My message had to be conveyed. The site never responded. Several times I called in advance to schedule access to the U-Box. I was always informed to access the area per my scheduled time. There was always a conflict with someone else's accessing the one bay storage area at the same time as my requested time. I would have to reschedule and hope for the best. Apparently there was no scheduling log maintained at the front desk. Very frustrating experience.
Tom MI dropped off the trailer after hours, so I used the app to do so.
PAUL NThis process was easy and they got me the trailer I needed.
DAVID WThanks great job
Thomas S | First ImpressionsThe salesperson was extremely helpful and courtesy. I highly recommend this place. I wish I have gotten his name but I forgot to ask. Very professional!!!
isacosy r | First Impressionssame as above
Michael CAll the staff were amazing and deserve raises
BARON S | Overall ExperienceThe checkout went smooth the equipment was great. The only Improvement I would make is cruise control on those trucks! Cross country runs and moves are a royal pain without cruise control. Otherwise everything went great and operated as it should
CHARLES JOnly one staff person on hand for the entire lot!
Gary PMy fuel tank was full and they stated it was 7/8 less. Unfortunately I did not get a picture to prove so.
NICOLE RWhy have the cash option on the app if you don't give money back. I'm more than positive I won't be seeing my $75.
Eliza Sfrom pickup to drop off no problems at all
SCOTT SNothing
TROY TThis location is the best. I will be returning to this location for all of my uhaul needs in the future. I used the Norwich IRepair location prior to this one and they were terrible.
PAMELA RThe staff at this facility are extremely professional and always able to assist. I would not go anywhere elese.
THOMAS G | First ImpressionsRep was very helpful and fast.
CHRISTOPHER BThe owner Ryan was extremely helpful and was more than willing to work with me when I experienced a legal issue beyond my control. I would definitely rent from them again and would recommend them to anyone. The cleanest facility I have ever used.
carrie a | Overall ExperienceGreat customer service worked with my schedule and needs
GEORGE SThis storage facility is not only well run but the staff are extremely helpful and friendly too. It’s very clean and very well maintained and it’s climate controlled as well. I highly recommend this facility they will make your moving and storage easier and more efficient. Upon leaving and emptying our unit, I used their moving help feature and had the best movers I’ve ever seen in my life. Not only were they great workers but very nice guys too. They had us moved out of the unit and into our new apartment in less than 2 hours! They were incredible! This was a very positive experience.
Donna R | Overall ExperienceFriendly, professional service contributed to a fasy and trouble free move.
JAMES MThe male staff that assist me was so sweet, professional and awesome.
ERICA RWould have preferred the clerk to do a run thru with me before just handing me the key. I did not know how to adjust the mirrors. There were no dolly or blankets as told there would be. Overall very easy to rent and return.
LAURIE PThe mobile pick up option thru the app was very quick and easy.
Nicholas DThank for all the service.
Paul C | Overall ExperienceAll the staff, besides Virginia who was extremely helpful and friendly, seemed disinterested and almost annoyed anytime you asked them a question.
Justin J | Overall ExperienceThe cleaner guy you have is wonderful. Very friendly and helpful with lots of information. He is a huge asset to your faucility.
Kerri S | Overall ExperienceThe place is well maintained and secure, access was great!
CHARLES H | Overall ExperienceThank You so much to the staff excellent people
Daniel K | Overall ExperienceEveryone was very nice and even helped me with a storage unit:)
JENNIFER LThere isn't any need of improvement!!! When I first rented the storage unit over 2 years ago the lady helped figured out which would be the best unit for me and at the time you had a promo for first month's rent free. Which I thought that was awesome! When I had problems with my debit card Virginia Cooper helped me out. When it was time to get my things out of storage Virginia Cooper and her assistant manager (I wish I would of gotten his name) assisted me with which size moving truck to use. Uhual having a storage units and moving trucks all in the same place was very helpful, but the staff was Extremely helpful each time. I would use again if need be.
DAVID GYour employee are very friendly, kind and helpful. I really appreciate doing business with them.
LINDA A | First ImpressionsNo new lock as promised.
James P | Online Move InI asked for complete insurance. The roadside insurance block was not checked as it should have been. I needed roadside help and am being told I must pay. I dispute this.
ANDREW SGreat staff, very friendly and efficient. The whole process is so easy. Don't love crossing Route 184 to get to it, though (parking is in Walmart parking lot, no on-site customer parking).
THOMASW PPlenty of room to load in/load out. The office staff is always friendly and willing to help with admin issues. If I had one issue it would be the phone customer support. I asked to change my payment date from the 26th to the 1st. I got a flat no😡
John C | First ImpressionsQuick and efficient check out and check in. Vehicle was clean and in excellent condition.
RICHARD AU-haul is great, logistics great and price is affordable. I do recomend some time on training employees on how to behave and appropriately assist your customers. Especially ones that have used your services across this nation for generations now. Not so much in my case but keep in mind that most situations that your customers are going through are stressful. Your staff should always be considerate and compassionate. I'm never one to complain and have been a manager for over 20 years and I perform and often bite my lip with customers. With respect, I don't like employees using F bombs among themselves in a business setting and employees that can't be bothered with trying to make my experience prompt and professional . It's a wise guy move to watch on camera, my boss 65 yrold and I look for a truck for several minutes. When in reality, we were handed the wrong keys and wrong plate number. People need to adjust themselves in business settings, its necessary. Importantly, even though no curse was directed towards me, it just puts a bad image on u-haul. We as a country can't afford to loose more business. I always appreciated U-haul. Best regards.
DANIEL DThank you to this amazing staff. 10/10. Thank you
KEVIN DEveryone was absolutely amazing and helpful
lisa g | First ImpressionsHave the main office have the ability to reduce the charge amount for medical emergencies that result in being admitted to the hospital
WALLACE DGina was fabulous !
Tamrha K | First ImpressionsOverall satisfaction
mary t | Overall ExperienceWhen doing online the process go a little quicker.
Brianna Hexcellent customer service friendly and very helpful
NEAL C | First ImpressionsNothing for improvement. The van I rented was definitely newer and it drove great and worked perfectly
JENNIFER RUnit was awesome would use again!
Brent B | Overall ExperienceThank you so much!!!!
RACHEL MDarrell wattely was very friendly and very informative!!!
jackie h | First ImpressionsI felt my things were very secure a year later they sure were.
Geraldine O | Overall ExperienceEverything went well and was hooked up and on the road in 15 minutes
GUY CWhen closing the unit a refund I'd not given for unused days.
Beth r | Overall ExperienceHaul is like the top name brand even when people are going to other storage place's we still say uhaul 😃
sharon c | First ImpressionsI asked for a furniture dolly, but it wasn't in the truck.
Marcella PThe front desk man was super nice and helpful.
Brent B | First ImpressionsTry not to charge different times I have two different charges I don't know why
ANGEL GPay the staff more
ALAN CThe customer service was outstanding and the truck was excellent.
JEFFREY RDaryl the assistant manager is great. Very helpful and very respectful. Great emplyee
marley c | First ImpressionsThe rates were raised more than once in a year. That was frustrating. Everything was great other than that . Suggestion: trash containers available more.
Jennifer O | Overall ExperienceGreat people, always helpful. I have worked with them for several years. My 1st choice, always!
MICHAEL B | Overall ExperienceVery nice and clean and very secure.
Catherine C | Overall ExperienceThe staff was very helpful and friendly making it all smooth. However, Upon moving my stuff in I realized there is this huge constructive part in my unit that is literally taking up a lot of space prohibiting me from having full use of my unit. It is also having stuff fall off it and this does not make me very happy. Something need to be sorted out as I am not very happy with this space.
Fatos G | First ImpressionsFor both rental and storage, UHaul is highly recommended.
MICHAEL L | Overall Experiencewe worked with Darrell and Mike. They were awesome! Darrell went the extra mile for us and really made us feel like valued customers. We will definitely recommend this U-Haul facility to all of our friends and family.
ANGELA M | Overall ExperienceSo friendly and helpful took his time and made me feel welcomed and let me k ow they are there if I need them I feel very safe thank you
Deborah R | Online Move InGina was extremely helpful with getting our 2 UBoxes set up so that we could offload them into our new storage unit.
DAWNE B | First ImpressionsI was beyond pleased with all the help I received from Virginia Young-Cooper ( Manager) in the Groton CT uhaul storage facility. Virginia was extremely busy with many customers when I was there yesterday. Even with how busy she was, Virginia had above excellent customer service skills and was so helpful! I needed a larger storage unit than I first thought I did, Virginia helped me immediately and found a bigger storage unit for me. Virginia was so pleasant, kind and very resourceful! My children and I are in between moving into our new house. Moving all of our furniture and belongings was stressful enough, but my experience yesterday at Uhaul storage facility with Virginia was truly delightful! Having Virginia's help made my day as a single mother in between moving so much better! Virginia also gave me her contact information so if I had any questions/ concerns too. There's so many companies now a days that don't have employees who have such great customer service skills like Virginia does. Uhaul's website was so convenient and easy for me to navigate & the staff really went above & beyond to help me with all my moving needs! My experience was wonderful yesterday at Uhaul storage in Groton location! It was so clean and smelled so lovely when I first walked into the Groton Uhaul facility. I am so relieved knowing my children and my furniture is all safe and secure at the Groton Uhaul until we move into our new house😊 I will definitely be referring all my family, friends and coworkers to use Uhaul for all their Moving needs! I've never seen customer service skills on such a scale of excellence like Virginia had! Virginia was extremely helpful, friendly and so pleasant with all my moving needs! Thank you so much! Miranda Michna😊
Miranda M | First ImpressionsAnytime I called with an issue I was helped very fast and thoroughly. I appreciate the help as I was in a rough spot for a few months. Thank you very much U-Haul.
wayne s | Overall ExperienceMuch cleaner and cheaper than Extra space Storage, now Cube Smart.
Shawn D | First ImpressionsThe three receptionist. at the front desk was very well, thoughtful, knowledgeable, and had all my answers courtesy and respect that was displayed was very well received. Their experience made my transition even more doable. Thank you Doug/aka Earl, rob, Virginia for your continuing support!
Gregory J | First ImpressionsThe employees went above and beyond the call of duty for us. The both deserve 10 stars.
Linda H | Overall ExperienceExcellent service.
Michelle C | First ImpressionsGina and the gang are extremely nice and friendly and very respectful. They also have patience and helped me with everything I needed to do.
Kenneth G | Overall ExperienceGuy at desk was not for customer service blank stare seemed like he really didn't want to be there tried to call on intercom several times for assistance because my card to enter kept being denied was ignored. Had to wait till another customer came to the door so it would open.
Shonda B | Online Move InEverything was as it should be, convience, cleanliness, and safety stood out the most.
Terence B | Overall ExperienceIn a very difficult time. Everyone was very helpful.
Claudia Z | First ImpressionsThanks to all the staff, especially Ryan, for terrific service.
John W | Overall ExperienceThank you!
Susan B | Overall ExperienceI rented a storage unit for over four years from this facility. It is very well-lit and climate controlled. I never had any concerns for the safety or security of my property. I highly recommend U-Haul Moving & Storage of Groton. I am moving out only because I am moving across the country.
DUNCAN B | Overall ExperienceThe staff were extremely helpful and friendly
Kristina F | First ImpressionsStaff was extremely helpful every time I needed something.. I moved from Connecticut to Florida and this U haul facility in Groton Ct . has made my move easier .. I’m hoping the continuous excellence in service follows with my moving journey..waiting on my u boxes in Florida ..
karen g | Overall ExperienceI did a settlement of 200 to take my belongings and they didn't put it in that way so it looks like I made a200 payment..I closed my unit with my settlement so I feel like there a scam the cleaner said if I told him he would only charged me 50 and when I did pay the settlement my lock was already removed so my unit was fine through. Very unprofessional except Gina who was very nice and helped with everything extremely nice young lady. But to charge me and say the balance is 0 then to receive a bill. Yep a scam and I will never recommend this location.
Julie G | Overall ExperienceThe intro video was very helpful; however, the lock was not in the storage unit when we broke the seal. Also, the video should have explained that you have to disarm using the code, and that you need to enter the code in another keypad before you code enter the actual storage unit. It would have also been helpful to know that before you leave, you then need to arm using the code before you leave.
Paulo M | Online Move InThe Staff was very friendly and helpful, from the time I rented a truck three years ago till I got a storage unit allot cheaper than the Cube Smart unit I was renting previously and their units are climate control which the Cube Smart unit I had wasn't and basically $30 more for Cube Smart unit so I switched my stuff over to the Uhaul storage unit was much happier with Uhaul than Cube Smart ☺️
Mary L | Overall ExperienceKeep up the good work!!
DAVID G | Overall ExperienceThe person work to check me in was helpful and got me on my way quickly. I was very thankful for this as I was under a limited amount of time. As a note for a business serving the public, I was surprised by the music being played in the store. While I appreciate an individual's choice in music, if I had my kids with me, I would have had to leave the location because not all the words in one of the songs would be appropriate. Even to the point that one word creates significant racial problems over the history of our country. I would suggest music that is more approved across society.
frank h | First ImpressionsI closed my storage unit on the 6th of the month and was charged 70 dollars on the 11 th And I received a phone call to empty my unit On the 26 th of the month Very dysfunctional staff ! And I still haven’t received a refund to my credit card and didn’t get any response back from the facility yet regarding the payment they took out after I asked for my credit card to be deleted from the account so unprofessional !!! Woman
Joy M | Overall ExperienceEverything was okay the only complaint I have is when you tried to reach someone in the Groton office it's hard and I don't know if you guys have any suggestions or something to contact you if you have some specific questions that the main office can't answer I do know one time Virginia who was very very helpful gave me her personal phone number when I first came into the facility cuz I had a problem just by doing that it really helpful
PAULA R | Overall ExperienceDidn’t really need to use it this time, but have used it in the past, and it was always super clean. Staff has always been friendly.
DIANNE S | Overall ExperienceNew person was great! Keep her!
Susan B | First ImpressionsThey over charge me have the u haul and all that
jezabel g | Overall ExperienceThe staff woman was very friendly and efficient. Thank you.
SCOTT M | Overall ExperienceStaff was very helpful
karen g | First ImpressionsThey made everything so easy
Greg A | First ImpressionsVery clean and well lit.
Laurie C | Overall ExperienceMy family was going through a loss and Virginia was amazing!!! She worked with us and we were finally able to get the treasured memories of my husband/children’s father sadly home. It meant the world to me I can even imagine what we would have done without her ! She is an amazing human and definitely the face you want representing your company!
Amber S | Overall ExperienceEverytime I went any and all staff were super helpful, friendly, and informative especially as someone who's a young adult in the world. One of the best business experiences I've had yet to date.
Brian S | Overall ExperienceThis U-Haul location has wonderful employees. From the office staff to the cleaning staff. The whole place is immaculate. I would and have recommended this storage to everyone!
PATRICIA J | Overall ExperienceBravo to Uhaul! I'd like to highlight four exceptional employees. First, those local to the Groton location: Ryan, Darrell, and Franko! All three, in my opinion, went above and beyond. They excelled in their respective positions AND when presented with opportunities to do more-- they did, which was extraordinarily helpful to me. I must also highlight Joanna from the Connecticut traffic office (I believe this was her location). Summer 2023 was my most challenging move yet, and each time I spoke with her, you could almost hear her "heart" through the phone-- and then she found the proper equipment for me, and then she got it to where it needed to be! Above and beyond-- all four of them-- at every step. Please keep up this great work.
Maggie W | Overall ExperienceVery clean and safe and we were overall very satisfied with the staff and the facility. The manager, Gina, was very nice and professional and very helpful when it was time to check out/close out our storage unit. Thank you.
douglas e | Overall Experienceeverything was easy to do and find. staff was helpful. thank you
Amy S | Overall ExperienceEmployees were rude when I was paying to get my stuff out of my storage. I was behind in payments because of unfortunate circumstances and the guy laughed at me and said “good luck, we close at 7” he was extremely rude. I will make sure nobody I know goes there
Ceceilia M | Overall ExperienceI found my entire stay at UHaul uninviting and unpleasant whenever dealing with the office. While one of the first customers in the new building, I initially was not allowed to pick my two units, causing undue stress of my large move-in. This cost me six extra hours of movers fees, not to mention body stress for all dealing with one elevator to the 4th floor. It was just as stressful on my move-out which was a last minute decision, when staff was not willing to prorate my days of Unit use to switch to a smaller one. I then moved out after 4+ years. Staff, including management is rude, arrogant and uncaring to customers needs. The one good woman manager that they had was fired for trying to keep and please customers. There are many occasions when you cannot find any staff to help and have unacceptable wait times. I think this location would thrive with all new staff and management. I would not recommend U-Haul to anyone I know.
Sandra S | Overall ExperienceEverything was perfect. Staff was very friendly and helpful
James G | First Impressionsvery friendly and helpful staff very good rates easy to get a unit and easy to checkout as well highly recommended this facility
Santana H | Overall ExperienceGM Ryan Bardon is great very kind Place sparkles... Frank? obviously takes great pride Daryll helpful and available to answer questions
Jane R | First ImpressionsReserved 10x10 on line but size was not available when I showed up
Peter C | First ImpressionsGreat Gacility
Joy A | Overall ExperienceStaff on-site were great!
JAMES H | Overall ExperienceIt has been a journey over the past 2 years with different stress-related issues with me and the manager has been very helpful. I would recommend Uhaul to everyone.
Lorna M | Overall ExperienceMy only complaint in regards to my experience is that on the rare occasion I did have questions or needed help with something the staff always seemed very stressed out. It gave me a feeling that I was inconveniencing them by needing help. With that said I am also curious if that has more to do with the management, hours, and work load for the employees more than the employees as individuals. Groton is a busy area with people constantly moving in and out due to the sub base and EB, it’s possible this is more of a staffing/management issue more than anything else.
Gabrielle G | Overall ExperienceTerrific
BONNIE N | Overall ExperienceThe moving experience is very confusing between doing it online or going in the office. I was locked out for the past two days because even though I told them I had an access code they created a card key then it didn’t work then they created another card key then it took over 24 hours for that to work. Every time I went into my unit before then I had to ask them to let me in in a really loud alarm went off that frightened me because I have PTSD. I asked them to turn it off, but they did not. I’m considering just doing the month and canceling my unit because I have another unit at CubeSmart and it’s easier there. Maybe you need to add some more stuff at this location and be clear about the storage moving instructions. My unit was not ready. I had to get a lock at the front desk and it took 48 hours to be able to have access and nobody explain to me about the swiping in and out with the card and it’s very difficult to use the unit to get in and out anyway.
Donna P | Online Move InFrank was excellent! Always helpful and friendly. Simply a joyful human.
Susan C | Overall ExperienceYour website wouldn't let me finish my reservation, so I walked in and Ryan was VERY helpful and polite. I will recommend to friends!
Laurie C | First ImpressionsSuper clean, new, well-run facility. No issues. Rented a space for a year.
Theodore P | Overall ExperienceGreat experience. Everyone was nice and friendly. Highly recommend!
Jamie B | Overall ExperienceI have stored with this facility multiple times. I have been happy with my experience overall. They do an exceptional job at keeping the premises, vehicles, and property clean. Ryan and his crew have assisted me very well with anything I had asked for or had an issue with. They are kind and run a tight ship. Highly recommend this facility for your storage needs. The elevator is a bit slow at times but that's my only chide. Thank you for your efforts, time, and assistance.
John T | Overall Experiencethe staff is always friendly and helpful. the areas are always cleaned and will maintained.
CURTIS T | First ImpressionsI was very pleased with the unit I have also with the security that you have there. It is excellent I have told my family and friend.
Lois R | Overall ExperienceNeeded small short term storage and U-Haul Storage of Groton fulfilled the need nicely. Unfortunate for me that the space wasn't available by the week (which was all the time needed) but I was okay paying for the month as it fit the need. If storage is needed again, we'll certainly check availability at this location again.
David K | Overall ExperienceThe customer service was great but I was given a unit with a lock already on it, so I had to go back down and get a new unit which was somewhat of a hassle. However, the staff, especially Franco, was very helpful and apologized for the inconvenience.
Jack L | First ImpressionsStaff were very nice and helpful. App needs work and when calling info wasn't given but that wasn't from this office.
Jamie B | First ImpressionsRyan was extremely helpful
Gabriel R | Overall ExperienceRyan and Franco were fantastic, went above and beyond, and I am so impressed with the facilities! Would reccomend 100%
Dion R | Online Move InThe Uhaul Storage facility was by far the nicest & cleanest (exceptionally clean) facility I've used. The process was easy from beginning to end, including renting the truck and renting the storage space. Moving is one of the most stressful events in life and using your services actually made things much easier. Thank you!
Susan S | Overall ExperienceThe staff and warehouse employees were so helpful and friendly.
Wendy G | Overall ExperienceWorkers are extraordinarily helpful!!
Lucia v | Overall ExperienceThe manager and staff working were great! Super friendly and helpful.
Maggie F | First ImpressionsSuperior to any storage facility I have ever used.
Susan S | First ImpressionsAlthough the online check-in process was a little confusing, the staff at the U-Haul facility were extremely helpful.
Sage B | Online Move InFound cheaper storage in the area.
Kevin H | Overall ExperienceNo hassle process
Nicholas K | Overall ExperienceThank you!
Andrew L | Overall ExperienceYou guys are great thank you 😊
jezabel g | First Impressions"I would like you to know that your employees Darrell Lionel were so helpful in helping us chose a unit to meet or needs. They were always pleasant to talk to on the phone and in person with all our questions. If we know of any one needing a unit we will let them know abut our experience. Please let your employees know how much we appreciated them.
zulyann m | Overall ExperienceAWESOME!!!
John L | First ImpressionsI give the highest rating to the Groton,Ct uhaul.My things were in storage for three months. The customer service was fantastic,the place was always clean it was well lit and temperature controlled. I will recommend uhaul to anyone I know. Thank you uhaul for your service.Job well done!
Carolyn M | Overall ExperienceThe staff was exceptionally friendly and helpful. I was very impressed by their behavior.
Ethan D | First ImpressionsGreat storage unit and service!
Douglas V | Overall ExperienceGreat service
Barbara P | Online Move InI have used this Groton facility twice, and both times it was a good experience. Sometimes it was difficult to get someone from the office on the phone. Also, the elevator was broken for a few days so getting stuff to and from my 4th floor unit was difficult during that time. I called ahead to see if it was fixed but was unable to get anyone on the phone during office hours. So I wasted time and gas driving back and forth only to find out that the elevator wasn't fixed. When I moved out, the process was quick and simple, which I appreciated. Overall, I would definitely recommend the facility. Very clean, secure and reasonably priced.
Jillian C | Overall ExperienceGroton crew is excellent. Lionel in Groton is exceptional. Very professional and patient while dealing with many customers at one time returning vehicles . He swiftly corrected a few problems with my assigned storage unit. Fantastic personal attention.
Elizabeth B | First ImpressionsStaff was very nice and accommodating and I was satisfied with the price and space of the unit.
Mary L | First ImpressionsThe staff was very friendly
Gwendolen M | First ImpressionsI love your staff I love you customer service you guys have been the best for the last couple years I appreciate it
Romina H | Overall ExperienceFeel free to contact me
Candie R | First ImpressionsRyan and his crew were very efficient, friendly, and accommodating to my needs. Highly recommend!
Susannah K | Overall ExperienceStaff was very helpful
Robert L | Overall ExperienceMy experience has been flawless and exceptional so far. This location is run very well from what I can see. Thank you for the stellar effort.
John K | Online Move InCannot remember the name of the man working the desk at the time, (5pm, Wednesday the 31st, in Groton CT), but he was so helpful and made this stressful move so much easier. Thank you!!
Doran B | Online Move InGreat crew! Very accommodating. Configuration of units and needing to climb stairs is off, but people working there made a difficult move pleasant.
Amy P | First ImpressionsThe only Issue I had was parking. And when the elevator wasn't working. Lots of stairs to go up and down.
Kathy D | Overall ExperienceThe staff at the U-Haul in Groton off of rt 184 were excellent. I would recommend anyone to that storage unit just for that staff. It's stressfully enough moving let alone have frustration in the moving process. The staff made it easy,fun and enjoyable. Especially the manager I think her name was Amanda (not sure) but she was the best. Courteous, efficient and humorous .
Shawneyh H | Overall ExperienceThe best storage place we have ever used extremely friendly and very affordable staff is always happy to see you and assist with all your needs
jeremy w | First ImpressionsEasy to do business with
hussein m | First ImpressionsGreat facility, nice to see such an effort to do well
Sean M | First ImpressionsThe best experience in rental of trucks moving van and trailer to tow my mower , and a free month of storage while you sort your life out after a move just priceless thank you so much
LAURAJ S | Overall ExperienceVery nice
HAROLD A | First ImpressionsSuper nice and helpful staff!
Susan C | First ImpressionsBriana was great!! Very friendly, professional and thorough with our contract and storage unit information. Thanks to Ryan as well for his support. Jim H.
JAMES H | First ImpressionsHad a great experience of the conditioned storage unit I had for just over a year. Only gripe I have it when the elevator was broke down it took about two weeks to get it fixed and just happened to be the time I had available to move some things. However they gave me a free month for the inconvenience
Wes B | Overall ExperienceVery pleased with place and staff.
JOHN S | First ImpressionsI didn't see where it said I had to actually go to the desk to check in so I set off the alarm at the unit. Also, the unit I was assigned was on the basement's upper split level which means it has stairs to get to it. I would not have rented that unit, as I have bad knees & stairs are a bit of a problem for me.
Michelle K | Online Move InI like the building has a temperature control, it's always dry and clean in it, it has reliable security system , the staff is very polite and friendly. Highly recommend to use this storage place for any person, who needs it! Thank you
Olga R | First ImpressionsThe lady that help me did an extremely excellent job! So Thankful because of her.
Randy J | Overall ExperienceEveryone was very polite but the female manager at the Groton office was outstanding and went out of her way to help wherever she could. She's a true accent to your company! I will rent again with her only. Thank you.
kimberly a | Overall ExperienceThe staff was great and the place was incredibly clean.
Gary P | Overall ExperienceGreat customer service from everyone at U-Haul so far
Amir S | First ImpressionsI turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the area
juan t | Overall ExperienceEverything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn’t open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.
Jamie A | Overall ExperienceStaff was friendly and knowledgeable of the products Uhaul offers.
Melissa S | First ImpressionsThe quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very high
JANE M | Overall ExperienceMy move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.
Shawneyh H | First ImpressionsI was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.
Vivian R | First ImpressionsAlicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can’t thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!
Jackie B | First ImpressionsThe staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.
ROLLAND V | First ImpressionsThe staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.
Linda H | First ImpressionsThank you All!!!!!!
Edna F | Overall ExperienceI was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenient
Carol W | Online Move InI didn't move out
LISSA C | Overall ExperiencePerfect
Randy R | First ImpressionsThe only thing I would not recommend is the self storage. There’s hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn’t get in because someone had the elevator full of their things. I won’t use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.
MOLLY S | Overall ExperienceVery pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks again
John S | Overall ExperienceStaff 10+++++++👍
DAVID A | First ImpressionsFriendly and helpful staff.
john w | First ImpressionsSuper Friendly...Super Convenient
John L | First ImpressionsThe unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.
Margaret P | First ImpressionsNoah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.
CURTIS T | First ImpressionsPacking the house and haven't had time to look at the unit yet but everything was simple to do on line.
Laurie C | Online Move InI moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.
SUSAN C | Overall ExperienceGreat service!
Genoveva L | Overall ExperienceAlicia is great she's always nice polite and accomidating
Julia K | First ImpressionsThe place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impression
Derek W | First ImpressionsThe facility is very clean with good control of humidity.
Gary P | First ImpressionsIve been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.
DEMARKUSANTHONY M | Overall ExperienceYou guys are the best, very professional i look forward to using you guys again.
Robert B | Overall ExperienceFriendly customer service!
Terena R | Overall ExperienceEveryone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.
Patricia D | Overall ExperienceFast & easy - great customer experience
Susan A | First ImpressionsVery clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.
DIANNE S | Overall ExperienceThe storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hours
Melody L | Overall ExperienceI didn’t close my account, I upgraded!!
Jaimee B | Overall ExperienceThe two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.
Iva S | First ImpressionsThe staff was extremely helpful And very nice, especially the lady!! If I’m ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!
Annette R | Overall ExperienceThe counter attendant was very friendly and helpful. Thank you
Beate B | First ImpressionsVery warm in the building, maybe invest in air conditioning.
Kirsten K | First ImpressionsPositive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!
Kirsten S | First ImpressionsThis was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.
Jennifer D | Overall ExperienceClean, efficient
Privacy R | First ImpressionsNo lock was provided as promised.
James H | Online Move InPlace is spotless
Stacey S | Online Move InGreat facility! But need more folks to staff the phones--very very hard to get through!
Elizabeth O | First ImpressionsStaff was very knowledgeable... very simple process
Pamela B | First ImpressionsYou have a great team running that location!
Brian B | Online Move InGreat place for environmentally controlled storage. We had a number of items from an estate we needed to keep in a controlled environment until they were ready for the house they were going to. The facility was well maintained and offered great security and access when needed. Would highly recommend
Kenneth N | Overall ExperienceTwice they couldn’t find my reservation. Unnerving
margaret g | Overall ExperienceMy problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.
COREY W | First ImpressionsVery nice and helpful staff! Anything I needed wether over the phone or in person they where always professional and took care of what I needed right away. They made have a storage unit a good experience!
David C | Overall ExperiencePro-rating should be available with regards to monthly bills/move-in/out dates. For instance I rented a unit all winter, including the first week of May. Even though I vacated the unit in early May, U_Haul kept my full payment for the whole month. I feel I should have been refunded for the unused time as it would be immediately available to the next customer. Getting half a month's refund when you check-out would make customers feel good about continuing to use the service.
REBECCA L | Overall ExperienceThe employee on-duty at the time that we moved in, Alicia, was so incredibly helpful to us and I cannot express how thankful we are that she went above and beyond to make sure that we were able to get our storage units, return our rental equipment, and unload all of our belongings quickly and efficiently. The facility was also very clean and well stocked with carts for use.
Stacy G | First ImpressionsThe staff was superior! The experience could not have been better. Thank you.
Holly G | First ImpressionsPeople were very nice, if I need a van I slats go to Groton U Haul
DANIEL C | Overall ExperienceGreat staff and facility! Mike was an amazing help for our move. He even stayed a little past his time to allow us to unload our truck. Since then everyone we’ve encountered has been courteous, professional, and extremely helpful. Great staff and facility! The alarm system is a little finicky, though. My unit keeps setting off alarms for other units that are not yet rented. That can be painful on the ear drums.
Kenneth S | Online Move InAleisha was incredibly helpful, clear, and attentive.
Joseph M | First ImpressionsU-Haul should be very proud of the Groton facility staff. WAAY above average re: customer service. First class facility!!
David B | Overall ExperienceVery helpful. security great
Julie Q | First Impressionslove these guys, very helpful w/ storage unit, always helpful when renting trucks too. will choose this location in the future. thanks y’all!!
victoria r | Overall ExperienceIt is beyond belief that any storage facility would have STAIRS!!! COMPLETE INCONVENIENCE! Originally we were told only about the elevator...nothing about the stairs until we got here....TERRIBLE DESIGN!
karlo s | Overall ExperienceRenting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.
HENDRIK V | First ImpressionsThe day I got my stuff out of there was a day for celebration.
Amy E | Overall ExperienceThe staff is top notch! They were always friendly and helpful. They truly care about the customer and proved it repeatedly. Thank you for being so kind and considerate.
David C | Overall ExperienceVery clean and secure. Staff is very knowledgeable and very helpful.
timothy m | Overall ExperienceVery convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.
J R | First ImpressionsAlissa is outstanding made everything very easy to understand and explained in detail .
timothy m | First ImpressionsI have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!
Rolland V | Overall ExperienceWas there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.
Michelle C | First ImpressionsThank you truly, You all have been great.
Kimberly W | Overall ExperienceWe originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.
Alexis S | Overall ExperienceTook the time to show me unit and using card access very friendly
Louis A | First ImpressionsGreat facilities
Linwood W | Overall ExperienceThe staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.
Alexis S | First ImpressionsRobert Murray was extra helpful- he was awesome
Christine S | First ImpressionsGreat customer service !
Jamie A | First ImpressionsEasy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left be
HENRY S | Overall Experiencethe staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.
RodneyHeather D | First ImpressionsI just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.
Marina M | First ImpressionsThe young man that helped me was very nice and helpful
Tanya H | First ImpressionsI wasn’t given the information for after hours entrance & couldn’t unload my belongings into the storage room. I had my people lined up to help but then couldn’t get in. Even called the number & no response. The next day I go into explain what happened there wasn’t much of an “I care”. Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.
Tawana C | First ImpressionsI would pass recommendations to others
Priscilla B | First ImpressionsSales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.
Albert S | First ImpressionsThe team in Groton was outstanding, keep up the good work.
Melvin L | Overall ExperienceCheck in was quick and easy.
Michael S | First ImpressionsAlicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.
Dawn S | First ImpressionsGreat Place . Temperature controlled storage. Everything is orderly and clean.
Linwood W | First ImpressionsExcellent
Mike F | First ImpressionsThe manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.
carlie p | First ImpressionsGreat customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.
Jennifer M | First ImpressionsThe elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.
Jennifer C | Overall ExperienceService was beyond my expectations. Keep your excellent quality of work.
Dolly Z | First ImpressionsAnthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs
Kristen S | First ImpressionsPlace looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.
Mark S | Overall Experiencen/a
Robert M | Overall ExperienceGreat service
HAROLD P | Overall ExperienceSome of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.
Kimberly W | Overall ExperienceNeeded a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.
Sandra S | First ImpressionsGroton U-Haul Customer service is amazing thanks everyone
jessica h | First ImpressionsThe team was helpful and understanding. Ryan’s customer service was top notch!
Kristen R | First ImpressionsThe customer service was excellent.
Rpbert Z | Overall ExperienceExcellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.
Sherry W | First ImpressionsAnthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.
Francisco M | First ImpressionsVery helpful staff, and secure facility.
Ron E | Overall ExperienceAs a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur
Julio N | Overall ExperienceExceptional storage facility
John G | Overall ExperienceJosh was very helpful and friendly.
Thomas M | Overall ExperienceVery helpful staff, very pleasant experience. Thank you!
Theodore R | ReservationI am amazed at how laid back is the staff.
Mike S | Overall ExperienceI was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez
Elizabeth H | Overall ExperienceAnthony went universal and beyond to help!
Teresa D | Overall ExperienceFacilities are up to code, organized and neat.
Mike S | ReservationThe owner Ryan was very helpful
Joseph T | Overall ExperienceExcellent service. All questions answered professionally. Clean facilities and requests accommodated.
George Z | ReservationThe staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work
Barrington J | Overall ExperienceGreat customer service
Barrington J | ReservationThis situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Jason B | ReservationThis situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Jason B | ReservationThe entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!
Tyler B | Overall ExperienceThe driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.
abagail b | Overall Experience