Customer Reviews for U-Haul Moving & Storage of Groton
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Groton
Sheila Y. on
Drop off had no attendant and 5 equipment returns were lined up backing almost into street before attendant came out to process paperwork. This process was very brief and efficient and was done in less than 2 minutes after rep arrived. Good experience overall.
Adrian P. on
Nothing. The staff was very courteous and helped me load and unload boxes. I was in an emergency situation and they were very helpful.
Tiyanna A. on
Nothing , you guys are awesome , and super easy.
Debra O. on
Thank you...great service! Easy as ever to fet going in a hurry! Thanks
Thomas R. on
Very smooth operation. User friendly. nice professional helpful staff
David M. on
Excellent customer service at the pickup location. Also the folks I talked to for reserving a car trailer and the representative who assisted in the drop off were excellent.
Vickie T. on
The dolly wasn’t in the truck, but we got a refund. Otherwise, excellent service!!!
Richard A. on
I saw nothing in the way of improvements that need mentioning. It was an EASY and PLEASANT Experience!
Stephen S. on
Great, friendly, professional service from Joshua. Truck was clean and worked flawlessly. I've used this U Haul center 3 times in the past month, as we have just moved up from NC, and each time the experience was similar. Can't say enough good things.
Valerie R. on
Customer service could be improved both the morning and afternoon staff were impersonal and rude.
Annemarie W. on
I have been on hold now for 45 minutes to talk to someone at your company. That is very bad service. there is no number for the local store I used for my rental. I have $45 in surprise fees after returning the rental van after 2.5 hours of use. I would like to discuss this, but again, no one seems to be answering the phone.
Clayton A. on
Be better at explaining options that U-Haul offers for renting by the week vs renting by the day. This was very vague.. and not helpful. I was just told that I would be informed of the actual charges and given the best rate available once the van was returned. That was no help to me in determining if it was cost effective for me to keep van for longer period.
Francis N. on
The staff was very helpful through out the pick up and return. YOU need more 4X8 trailers in distribution.
Stephen S. on
My experience was superior, start to finish.
Craig E. on
Professionalism, it’s a very simple concept but obviously this kid and his staff are unaware of it as well as “Taylor” - amazed if this location stays in business: Your company canceled my rental for a 26’ truck for 10 days and then gave me a 20’ truck for 1 day. They also lied and said they had contacted me and confirmed this, which never happened and your staff even said they do that all the time. While there the manager, Josh and then the next day Ryan, said they don’t rent 26’ trucks for local it’s against policy - then why when I called and spoke to you did you do it? No answer just a stupid look. Also you can look at my history and see that the Corp manager Taylor changed my reservation several times without notice. After they realized their mistake they “booked” a 20’ truck at another location. I didn’t trust them and went there only to find I was right and they had a 15’ at a location 15 miles away in Norwich, Ct. I ended up having to use two separate 15’ trucks and even with a “discount” it was still more expensive than the original quote. This is a very poorly run business and I will never recommend and will highly suggest to others to use your competitors.
Craig E. on
Your company canceled my rental for a 26’ truck for 10 days and then gave me a 20’ truck for 1 day. They also lied and said they had contacted me and confirmed this, which never happened and your staff even said they do that all the time. While there the manager, Josh and then the next day Ryan, said they don’t rent 26’ trucks for local it’s against policy - then why when I called and spoke to you did you do it? No answer just a stupid look. Also you can look at my history and see that the Corp manager Taylor changed my reservation several times without notice. After they realized their mistake they “booked” a 20’ truck at another location. I didn’t trust them and went there only to find I was right and they had a 15’ at a location 15 miles away in Norwich, Ct. I ended up having to use two separate 15’ trucks and even with a “discount” it was still more expensive than the original quote. This is a very poorly run business and I will never recommend and will highly suggest to others to use your competitors.
Shannon B. on
Customer service was horrible, didn’t tell me all the charges id be charge. But 1800 number for customer service was awesome!
Mitchell C. on
Our reservation was set up for 9/1 at 5:00PM and the location did not have it ready in time. It was supposed to be a truck share 24/7 and they did not prepare it. I was on hold with with customer service for an hour waiting to figure out what happened. The person on the phone was very helpful, but couldn't do anything until the next day (9/2) at 7am when the location opened. Overall, U-Haul needs to email or call you when they cannot meet the criteria for a reservation. It delayed our plans and there was nothing they could really do about it. Besides that, the truck and location were clean and well stocked with extra materials.
carlie p. on
The manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.
Jennifer M. on
Great customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.
Jennifer C. on
The elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.
Dolly Z. on
Service was beyond my expectations. Keep your excellent quality of work.
Kristen S. on
Anthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs
Mark S. on
Place looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.
Robert M. on
n/a
HAROLD P. on
Great service
Kimberly W. on
Some of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.
Sandra S. on
Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.
jessica h. on
Groton U-Haul Customer service is amazing thanks everyone
Kristen R. on
The team was helpful and understanding. Ryan’s customer service was top notch!
Rpbert Z. on
The customer service was excellent.
Sherry W. on
Excellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.
Francisco M. on
Anthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.
Ron E. on
Very helpful staff, and secure facility.
Julio N. on
As a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur
John G. on
Exceptional storage facility
Thomas M. on
Josh was very helpful and friendly.
THEODORE R h. on
Very helpful staff, very pleasant experience. Thank you!
Mike S. on
I am amazed at how laid back is the staff.
Elizabeth H. on
I was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez
Teresa D. on
Anthony went universal and beyond to help!
Mike S. on
Facilities are up to code, organized and neat.
Joseph T. on
The owner Ryan was very helpful
George Z. on
Excellent service. All questions answered professionally. Clean facilities and requests accommodated.
Barrington J. on
The staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work
Barrington J. on
Great customer service
Jason B. on
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Jason B. on
This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up
Tyler B. on
The entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!
abagail b. on
The driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.