Customer Reviews for U-Haul Moving & Storage of Groton

Rating:

5.0

Many thanks Groton CT Team !!

Rating:

5.0

Customer service was not good by the lady. I forgot her name from 6/29. She slammed her hand down on the counter when I asked for the correct bill showing I only drove 15 miles not 16 because the truck had 1 extra mile then paperwork. When she went outside she was telling the other worker she was in a bad mood today. Unprofessional. When I left I said I was going to complain and she said she would be looking forward to my complaint. Contract number 13945635. Even the guy in the morning had no personality. He said no problem about the difference in mileage on paper and what truck had when I check out. What that was suppose to mean I did not know

Rating:

5.0

Great Experience thanks !!!

Rating:

5.0

You at Groton Ct Rt 184 are doing a great job - much appreciated

Rating:

1.0

Over charged and screwed me by adding extra charges that shouldn't after being guaranteed will. Never rent U-Haul again

Rating:

5.0

I told the counter person that I didn't want to the extra coverage but he included it in the contract anyway and I couldn't get the money back

Rating:

5.0

Nothing for now.

Rating:

5.0

Do a thorough inspection of the lights on the vehicles before they leave meaning the brake lights we where giving a cargo can with a brake light out

Rating:

1.0

A $40 charge was added to my bill for mileage I did not take. As usual, you can't get anyone to answer a phone call to correct the problem. Do yourself a favor and don't use Uhaul.

Rating:

5.0

I like the building has a temperature control, it's always dry and clean in it, it has reliable security system , the staff is very polite and friendly. Highly recommend to use this storage place for any person, who needs it! Thank you

Rating:

5.0

Excellent customer service and the location right off 95 was perfect.

Rating:

5.0

Nada el personal muy amables. Lo recomiendo 100 porciento.

Rating:

5.0

The lady that help me did an extremely excellent job! So Thankful because of her.

Rating:

2.0

The customer service team claimed, on the receipt, I did not return the truck with the required amount of fuel. I called to contest and no one returned my call. Nothing was done to remedy the situation and this location effectively overcharged me 53 dollars and took no steps to rectify the situation. This location should not engage in overcharging customers.

Rating:

5.0

Everyone was very polite but the female manager at the Groton office was outstanding and went out of her way to help wherever she could. She's a true accent to your company! I will rent again with her only. Thank you.

Rating:

5.0

The staff was great and the place was incredibly clean.

Rating:

5.0

I was connected with corporate to make a reservation to pick up truck, I do not remember her name but she was fantastic. Made the process very easy. Truck was ready to pick up once I got off phone with her. Everything else was super easy as well. Very happy with my experience.

Rating:

5.0

This was a great location for Uhaul items. The original place I reserved my Uhaul that did not actually have any truck, including the one I reserved, was horrendous.

Rating:

5.0

The staff were freindly and accommodating.

Rating:

5.0

Amazing customer service!!

Rating:

5.0

Alicia was awesome helping me with all my reservations. I had three separate ones (truck, box, and storage unit) and she got me straightened out with everything I needed quickly with a bright and upbeat personality. Made the stress of moving so much easier to handle. She was amazing.

Rating:

4.0

I really dislike your self drop off app. You shifted all of Uhauls administrative work to your customers. How many different pictures can you really ask your customers to take to prove the truck was dropped off? You really need to streamline that process and not expect your customers to spend 15 minutes taking pictures of your trucks.

Rating:

5.0

Alicia was so helpful! I've never rented a storage unit before and she explained everything and answered all of my questions. I was unloading a UHaul truck and had originally chosen to drop it off elsewhere, but my plans changed and she helped me change my "drop off" location to the same facility I was moving into, which made the process a lot easier and relieved a lot of stress. After having a difficult time picking up the truck in a different state earlier in the day, Alicia's willingness to help me out made a big impact on my overall experience with UHaul.

Rating:

5.0

Awesome all around! Great staff!

Rating:

5.0

Face to face customer service was excellent!!! You have a great team there at the Groton location

Rating:

5.0

Easy drop-off. Staff was friendly and helpful. Thank you!

Rating:

5.0

I would suggest that when the truck is returned, The remaining funds should automatically go back on the card that the patron had used. It should not take no more than 24 hours. Thanks,

Rating:

5.0

great customer service, desk agent was extremely knowledgeable and friendly

Rating:

5.0

This was my first ever doing business with Uhaul. Alicia and Noah, in the Groton store, made the whole experience pain-free. They were professional and explained the whole process. Great team! Thank you.

Rating:

5.0

Great service, great staff!

Rating:

5.0

The location was great. Trailer was ready and pick up process was quick and painless. Had me driving away within 10 min. Contacting uhaul however was a night mare. I had an issue with my truck and spent an hour on hold trying to contact someone. I finally went online to the online chat and got the answer I needed.

Rating:

5.0

There is nothing that can be done to improve. The young man was courteous and helpful.

Rating:

5.0

The U-Haul I rented had a key that would not work initally. The customer service rep on-site said it was a new key and told us how to work it (put in and pull out just a little). When we tried it again, the key was stuck inbetween the on - off position of the ignition and a locksmith was sent out to us. The locksmith said the wrong key was cut and we should not have been given the unit to use. I suggest next time there is an issue at the site, offer another vehicle as a replacement.

Rating:

5.0

Always have a positive experience at this location!

Rating:

5.0

Guys did a good job, polite, easy.

Rating:

5.0

Great staff coupled with an efficient checkout and checkin experience. Thank you

Rating:

4.0

My card was charged incorrectly and is constantly being debited for different amounts after I was told by customer service that the problem was resolved. Please keep cooperate transactions correct with local office information.

Rating:

5.0

I want to thank Darryl for his continuous excellent service. For that, I do give the location a 5 star rating, and yes I would recommend the location to a friend because of Darryl. However, I want to share my experience that morning with another gentleman who dtried to help me with my reservations, only to stop the process and tell me: “ you are not getting a truck from us and get out of here”. He also told Darryl: “ he is being a Dick”. In front of me at the counter. I reserved the truck online, paid for it and uploaded my driver's license. As I arrived at the location, a gentleman proceeded to help me, he started to input all the information in the computer all over again. First he pulled the wrong address which I corrected. He wanted my driver's license, the name of a secondary contact and a credit card. I asked him what was the point of me making reservations on line, only to start the process all over again at the location. He said: with an undesirable attitude, “ nothing was in the system, I'm just doing what I'm told”. He then flipped the monitor abruptly towards me to show me what he was looking at. I pulled my driver's license out and put it on the counter. Unfortunately, it fell out of my hand. He yelled: “ don't throw your license at me”. I told him I was sorry, it fell out of my hand and I didn't throw it at him. He continued being unfriendly. I told him I didn't like his attitude and I requested to speak with someone else. He said: “ I don't like yours either, you are not getting a truck, get out of here”. I walked out and asked Darryl who was outside to help me. Darryl walked inside to the counter and asked the gentleman what was going on. The gentleman replied: “ he is being a dick. Darryl finalized the transaction. Everyone at the location is always very pleasant and helpful. Maybe some extra training or coaching for this gentleman is needed. I wish him well. This is an unfortunate situation that no customer should experience. Thank you

Rating:

5.0

This location was the nicest, cleanest, most organized and absolutely impeccable uHaul store I've ever had the pleasure of stepping into, and the staff was just as professional and personable. All uHaul store should be this nice!! A++ and a bottle of Rum!!!

Rating:

5.0

The morning staff who processed my rental were excellent. The afternoon staff were poor. When I reviewed the final receipt I received by email I realized I was overcharged by more than $50. (The estimated charge for the rental was $72.35 assuming I was traveling 60 miles. I only traveled 51 miles and I was charged $120.63.) I now need to take time to return to the rental office to request a refund. This is totally unacceptable. When I left the office after returning the truck, I was told that I would receive a final receipt via email, I trusted that the afternoon attendants would do their job satisfactorily and THEY DID NOT. NOTE: I have rented from this facility several times in the past and this is the first time I have had this problem.

Rating:

5.0

Staff is courteous and helpful

Rating:

2.0

The location and equipment selection is excellent, the customer service needs to be greatly improved

Rating:

5.0

The guys that work at your Groton location are excellent. Very capable and customer oriented. It's great to see young professionals doing a great job for their customers. I rented a trailer twice recently and have two more rentals planned. I appreciate their efforts!

Rating:

5.0

Knowing where to go wasn't intuitive. Also, the van wasn't where it was supposed to be. If it was warm I would not have cared but it was very cold which made the experience unpleasant at times.

Rating:

1.0

I was charged for gas when I returned the truck with the exact same amount of fuel that was in it when I received it. When I called to get a refund, I was given a 30 to 40 minute wait time. I will be disputing the charge with my credit card company. I will not waste nearly an hour of my time to rectify your mistake.

Rating:

5.0

Conner is very helpful and friendly..

Rating:

5.0

Very professional staff

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Good Job, Thank for helping in my hours of need.

Rating:

5.0

Great customer service from everyone at U-Haul so far

Rating:

1.0

I turned in the storage unit months ago and still received calls emails about about owing money months after close to $500 later I had to speak with a lawyer because I kept on getting harassed with emails and calls after I turned in the unit I will never recommend you guys to anyone in the area

Rating:

1.0

I had the worst time today with the Groton Store I ended up cancelling my Storage unit and going to cube smart I will never ever rent fromhere again. Worst customer service the people that work here are rude,nasty and don't know what their doing. They have units available for rent on the website but there are no actual units to rented. Today was a nightmare on top of the fact that loving is already stressful.

Rating:

3.0

Everything was great about this facility until one day when I got there and my lock had been cut off for no reason. I went to the front desk and they had no clue why somebody had cut it off. But there was a U-Haul lock on it that I couldn’t open. I had to go to the front desk and have them help me. They literally had no clue who or when it was cut off.

Rating:

5.0

The man that accepted our rental was extremely friendly and helpful.

Rating:

2.0

Rental truck was clean, I drove 25 miles. Gauge never moved. Put gas in the vehicle. Took 9 gallons of gas. When I spoke with rep he said I never should have put gas in the vehicle, I over filled it. Paperwork says it is a 40 gallon tank. 9 gallons is just shy of a 1/4 of the tank. I was being honest and feel like I am trying to be scammed.

Rating:

5.0

Improve mobile pick up

Rating:

4.0

Staff was friendly and knowledgeable of the products Uhaul offers.

Rating:

5.0

The quality of cleanliness is superior ... And it is well known among customers that Mr Rivera sets the standards very high

Rating:

5.0

More one way trailers vehicles

Rating:

5.0

My move just kept dragging on. The staff, namely Aleisha, continued to help,she was patient,kind and courteous. Would recommend this place to anyone.

Rating:

4.0

Train your staff to accurately receive and return items to inventory and to create accurate invoices.. I rented 6 x 9 trailer on Friday morning for three days, I had to return it late afternoon on Friday, same day and it was received by Noah who promised to give me a discount because I didn't even use it since the worker I've counted on didn't show up. Unfortunately , That did not happen. I received an invoice Monday morning charging me for three full days plus an after hour charge of $20. I called customer service and was on hold for a long period of time so I decided to drive to the store in Groton to explain to them what happened. They promised to correct it. I have not seen any adjustments yet.

Rating:

5.0

I was very satisfied with staff on phone and in person everyone was very helpful and helpful and quick and easy to work with.

Rating:

5.0

Alicia and Kyle are really helpful, understanding and just overall friendly people. They are engaging in conversation and made our experience easy and fun, which is very much appreciated because moving is so stressful. We can’t thank everyone at the Groton location enough. They all have been wonderful. Thank you!!!

Rating:

5.0

Kyle and Alicia were incredibly responsive and helpful to our church group getting us a box truck rental within one hour of an emergency need to deliver humanitarian aide needs to a drop off location from Mystic to Nee Haven so they could be flown to Poland the next day. They worked with their manager to get the best price possible for our effort.

Rating:

5.0

Elisha was a wonderful help. She was very knowledgeable, understanding and really had a hold on the place. I would recommend this location to many.

Rating:

5.0

The staff is helpful, knowledgeable , and friendly. They went out of their way to help me during a difficult move. The flexible hours were wonder as well. This is the third time using this UHaul location and I remain impressed.

Rating:

5.0

Great service.

Rating:

5.0

The staff in Groton uhaul went above and beyond to help us, Arrival here was a good experience.

Rating:

5.0

Thank you All!!!!!!

Rating:

3.0

I was not aware that I would have to bring stuff up a set of stairs to get it into my unit. The set up of the building is quite inconvenient

Rating:

1.0

I didn't move out

Rating:

5.0

Perfect

Rating:

3.0

The only thing I would not recommend is the self storage. There’s hardly any parking and only 1 elevator which makes moving extremely difficult. I had a small storage unit which was barely even half full, moving out took over an hour because of the excessive elevator wait times. We had to ask people to move their cars so we could use 1 of the designated truck parking spots. Other people moving were holding the elevator while they loaded there items. At 1 point the elevator doors opened but we couldn’t get in because someone had the elevator full of their things. I won’t use the self storage ever again. I will purchase boxes and use the trucks. The front office staff is always very helpful.

Rating:

5.0

Very pleasant and helpful from start to finish for three years all belongs stayed well with climate control you maintain. Thanks again

Rating:

5.0

Staff 10+++++++👍

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Super Friendly...Super Convenient

Rating:

5.0

The unit I had ordered on line was not available. The staff was extremely helpful and knowledgeable. They did their best to give us a unit that would fit our needs. Very professional young people. They are an asset to your company.

Rating:

5.0

Noah Richardson was outstanding and very customer oriented… he was friendly and answered all my questions.

Rating:

4.0

Packing the house and haven't had time to look at the unit yet but everything was simple to do on line.

Rating:

5.0

I moved from Ohio to Connecticut and stored some most at the facility. The truck was comfortable and easy to drive. I was delighted with my overall experience.

Rating:

5.0

Great service!

Rating:

5.0

Alicia is great she's always nice polite and accomidating

Rating:

5.0

The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impression

Rating:

5.0

The facility is very clean with good control of humidity.

Rating:

5.0

Ive been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.

Rating:

5.0

You guys are the best, very professional i look forward to using you guys again.

Rating:

5.0

Friendly customer service!

Rating:

5.0

Everyone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.

Rating:

5.0

Fast & easy - great customer experience

Rating:

5.0

Very clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.

Rating:

3.0

The storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hours

Rating:

5.0

I didn’t close my account, I upgraded!!

Rating:

5.0

The two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.

Rating:

5.0

The staff was extremely helpful And very nice, especially the lady!! If I’m ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!

Rating:

5.0

The counter attendant was very friendly and helpful. Thank you

Rating:

5.0

Very warm in the building, maybe invest in air conditioning.

Rating:

4.0

Positive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!

Rating:

5.0

This was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.

Rating:

5.0

Clean, efficient

Rating:

1.0

No lock was provided as promised.