Customer Reviews for U-Haul Moving & Storage of Groton

U-Haul should be very proud of the Groton facility staff. WAAY above average re: customer service. First class facility!!

The Caucasian employee was wearing his mask only over his mouth and not his nose, which renders it pointless. Instruct all employees on how to properly wear a face mask during a pandemic and enforce it!

Customer service was excellent for both pickup and return.

Fast and easy

Nothing you guys rock

Very unhappy with the entire transaction. I feel i was lied too about this. I was quoted one price on the phone after explaining what size truck and that it was a one day rental to be dropped off at another location. I had another establishment rental set up with a flat rate 139 for the day with unlimited miles. I was quoted on the phone 69 cents a mile and 19.95 for the truck. This would have put the rentals close so I decided to go with Uhaul based on its reputation. Much to my disappointment when I arrived they said that quote was no good and that I would need a 2 day rental and the mileage would be 89 cents a mile. I explained the truck would be returned (to the secobd location) on the same day and I actually only had it for about 6 hours. I was charged for an additional 40 miles above estimate and was told if i didn't use them they would be refunded. I used 9 and was not refunded anything. This rental ended up costing much more than the original estimate and almost double the other supplier. Hopefully something can be adjusted as I feel i was completely misled. If this is your policy I would never use or recommend Uhaul to anyone ever again.

I was not satisfied with the one-way rental. It allotted more days than I needed and I didn't receive a credit for the days that I didn't need.

Well I really needed a new tow dolly and a replacement would have been preferred

Very helpful. security great

The problem, It is impossible to call the individual locations. Your central scheduling consistently picks up, after considerable wait and the information given is vague and generally incorrect. The costs associated with this move were never clear, and I had to pay more at every turn. Clear cost expectations are important.

love these guys, very helpful w/ storage unit, always helpful when renting trucks too. will choose this location in the future. thanks y’all!!

It is beyond belief that any storage facility would have STAIRS!!! COMPLETE INCONVENIENCE! Originally we were told only about the elevator...nothing about the stairs until we got here....TERRIBLE DESIGN!

Renting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.

1. The vehicle was very dirty inside. So I had to clean it and disinfect it thoroughly. I took a photo that shows how dirty the towels were after use. 2. The customer service at this location was so bad I would never go back unless I received a formal apology from the two employees who were present when I came to the facility to pick up the 15' truck on the 12th. Specifically the individual who said his name was “Dom”. It might be his age but his customer service skills are very poor. He mumbled lazily and show no sense of respect for the fact that I was there as a customer who chose U-Haul over its competitors. The other person on staff with Dom did step-in periodically to answer my questions because Dom didn't. Even after I informed Dom that I thought he was being disrespectful he just said “I haven't done anything wrong”. So he must think his behavior is acceptable. I wish I was his boss because it could have been a really positive teaching moment. The manager at this location, I assume, doesn't encourage this type of practice. Dom I assume decided to work for U- Haul and in his position when a custom is there to be helped he shouldn't be surprised, upset or lazy. Like it or not he is in the field that requires him to be the best he can in order to represent U-Haul. He should try his best to assist with a positive mannerism regardless of his personal issues. The manager at this location should really help this young man understand his roll. 3. The next morning there was another employee who assisted me with my tow dolly. I don't recall his name. He was very respectful and courteous. A total 180 degrees from the service I got the day before. I would 100 percent return if I knew he was there to help me with my rental. I recall one of our conversation moment was me asking him how his day was going and although his response was “I'm tired” I didn't really see that in his mannerism. He connected the dolly and then recommended I connect my car up on the parking lot where it was flat and safe. I really felt like a appreciated customer who made the right decision choosing U-Haul. Drives me crazy I can't remember his name cause he deserve a pat on the back for demonstrating that U-Haul hires people that respect their position and represent your company well even when no one is watching per say. Great job.

Easy drop off.

I was impressed with this location. The registration process and checkin was efficient as well as the facility clean. Alicia and her assistant were very nice ad helpful, plus a big thanks to Mike for helping with the lights wiring. He was very patient and smart about getting our trailer connected.

The return gentleman was very friendly polite and professional thank you

Nothing. The process of mobile pick up and drop off was really easy and quick. Really impressive in this Covid-19 era when some are looking for a contactless process. Well done.

I turned the uhaul in at around 8:30 PM because I got the wrong keys for the wrong van and had to call customer service to have them fix it and it took them almost an hour to complete this request. Also I just checked my email and my receipt says I was charged with bringing the uhaul back at 8:37AM. I want a refund this is ridiculous that the lady at the front desk gave me the wrong keys and I have to pay extra for her mistake.

Friendly staff

Great transaction at store; very helpful and personable staff. I will definitely recommend this location to others and continue to do business from this location.

Everyone at this establishment was fantastic, great job!! Highly recommended! Would use again in a heartbeat! Thanks'

The day I got my stuff out of there was a day for celebration.

I was charged the wrong amount!!!!!! When I picked up the vehicle, the paperwork indicated mileage of 10,897. Fortunately the nice woman told me to check it and take photo if inaccurate. It was inaccurate. Actual mileage was 10,911. I took photo and came in to show it to the woman, but she didn't ask to see it, so I merely reported the actual mileage to her. Just rec'd final copy of bill and mileage was based on 10,897 rather than 10,911. This was simple and understandable error. What REALLY BURNS ME UP is that you make it impossible for me to call the location directly. I called the number on the bill and got an obvious national number telling me I'd be on hold for 10-15 minutes. The hell with that! If I could have called the location directly I could have resolved this in a 30 second phone call! Now I'm wasting my time having to complete this stupid form. The location was great. UHaul is not! Next time I'll probably go to a competitor because of the time you're making me waste!!! Gary Burfoot

The staff is top notch! They were always friendly and helpful. They truly care about the customer and proved it repeatedly. Thank you for being so kind and considerate.

I did the 24/7 self rental from a mobile device, and scheduled it for a 9am pickup. It may have been mentioned somewhere, but I didnt realize my reservation would be canceled if I wasn't there right at 9. I arrived at 10, and at least the truck was still available, but I had to go thru the process of reserving a truck all over again just for being an hour late. Perhaps make it clear that you have a certain window you must arrive by.

Excellent service from pick up to drop off, thank you!!

Staff was great, very helpful, worked quickly to get me in and out as fast as they could. Store was clean and stocked with everything you need to move. We will definitely be using this location from now.

The employees at this location are very friendly and helpful. I have had nothing but good experiences at this location!

There is honestly no way to express what a complete disaster the UHaul on Gold Star Hwy in Groton, Ct. is. For a move from Ct to Fl, I had to bring the 5x8 trailer back 3 times (load, unload, load, etc.). Each time it was because there were no brake lights, signals, etc.. When I told one employee I had no brake lights, he told me repeatedly I had signed a contract and it was my problem. Another time when I said I had no tail lights I was told that reflectors were sufficient and lights weren't necessary. The absolute lack of knowledge, customer service and incredible negligence and indifference on the part of the staff at this location is unbelievably staggering. The increased stress caused by renting a UHaul from this location greatly impacted my wife and myself. I cannot recall, at any time in my life, a company so poorly run. I would like to mention, as a side note, that Alicia did go out of her way to help us.

Nothing

Very clean and secure. Staff is very knowledgeable and very helpful.

Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.

I used the mobile check-in in order to have a quick and COVID friendly pickup. Three check-in through the app was not quick, and in order to get the keys I had to use a lock that is clearly not cleaned. I was given a wrong code for the lock. The truck did not have the appliance dolly I rented in it. The truck required a front alignment and shook terribly going over 50mph. I was charged for fuel as the fuel gauge was not checked to ensure the customer prior to me didn't lie. The pictures that are showed for scratches are clearly not recent.

All three employees were wonderful. Professional and courteous. They even changed the ball on the receiver for me. I will use you guys again and recommend. Thank you

Check out took way too long. We were on the road for quite some time and after unloading needed to find a bathroom. We had to return to the drop off point just to take photos, even thought I took some after emptying the trailer. Rented twice, and two times I have had issues issues. I am not likely to rent again unless I really need to.

There was food in the cabin. I didn't realize it until I had already drove off - a whole dried prune by the look of it, pistachio shells and a peanut. With the COVID, I would have expected a better-than-usual cleaning, not worst. Sadly the location is central; if I had choices, I would go somewhere else. Robert M. is the only nice person.

Groton was great and very friendly. North Naples was not. Doug was the customer service rep in North Naples and was very antagonistic. He was of no help In trying to locate my U boxes that were delivered to North Fort Myers and even told me that the name was U haul and that meant that I was responsible for the hauling. He finally asked if I would like for him to get in his car and go look for the u boxes and left the area where we were talking. He is very disrespectful and left me not wanting to deal or recommend U haul to anyone.

The process of renting the truck was easy and quick.

Everything great!

A minor mix up with the truck being used, it appeared that someone else had the truck assigned to my spot. Which led to a little wait Due to confusion amongst staff when picking up and returning the truck. Other than that the customer service was great.

Easy process to return. Helpful staff.

Fire the manager. This was an incredibly disappointing experience with uhaul that cost me double the quote price due to the location being ill prepared and lazy workers- including the manager. Feel free to call me for details. 9515292836.

Alissa is outstanding made everything very easy to understand and explained in detail .

Trailer was not in great shape. Booking experience was frustrating. I reserved at one location where the website stated equipment was available. I then was told the day before I had to pick up the trailer 25 miles away

I have used other storage facilities before but this location is the BEST! It's so clean, organized, accessible, wide hallways and the elevator always worked! The staff was very helpful and friendly. If needed, I will use this location again!

We had a great experience with U haul! Thank you so much for your help!

A place for customers to sit while waiting to be attended. Move and restock some flat cartons and replace with some chairs.

Take better care of the trucks, The truck I had shook really bad, the steering was very loos and needed a tune up.

I was charged an extra mileage fee. And when I call to review it, I get a voicemail with a wait time of 20 minutes and then another time of 25 minutes. You really need an answering service. I still haven't been able to request the refund for the overcharged mileage amount...

Staff was rude wire no mask, gave me wrong truck, did not apologize. Treated me very poorly will never rent from their again

Staff was great. Very friendly and professional. Great experience, great location.

The truck itself and the facility were impeccable. I will tell you if I had a way of not paying the rental fee I would have stuck it up your you know what. The transmission was in such bad shape that we picked it up Friday night and it was already running, took it home, I only live like 2 mi from the pickup. On Saturday morning we started the truck and it would not go into gear after several attempts it finally went into gear so we drove from Connecticut to South Jersey never turned it off and the other issue was the alignment was off so bad that you literally had a fight the steering wheel the entire ride from Connecticut to South Jersey. I think it is incredibly irresponsible that you don't service these vehicles so that your customers are as safe as they would be as if you yourself were driving it. A very very unhappy customer!

The bed of the truck was very clean. The interior cab of the truck was very dirty. The wiper blade was torn, and the windows were very dirty.

When I first showed up Saturday without a reservation, the staff was not very helpful. Returning Sunday with a reservation however, both the front desk, as well as the employee who checked me back in were very friendly and helpful

Nothing. It was fine. I needed blankets to cover my furniture, and lo and behold, they had them !! I grinned from ear to ear. He made my day ! It was awesome !!

Was there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.

Nothing. Everything was just fine.

Give a military discount

Give a military discount

They are thoughtful,courteous and helpful. What else could you ask for?

Customer service at this location was awesome. Staff was helpful and quick. Equipment was a bit beat up but not due to maintenance at this location. The trailer had just been used a lot

Can't think of anything. Went very smoothly.

Mileage rate could be more reasonable. My truck rental needed a front wheel alignment. The steering wheel shook while I was driving.

Large amount of equipment. Very convenient.

No improvement needed

Employees were very friendly and helpful.

Thank you truly, You all have been great.

We originally booked a unit on the phone and when we arrived we realized that the unit was a little too small for all the things in our STUFFED 10ft truck and the staff memeber there was happy to change it for us and we had a great experience there.

Took the time to show me unit and using card access very friendly

Great facilities

The staff was very nice, and although it was not their fault, changed our storage locker to a larger locker due to the fact that we had a 10ft truck and a storage locker reserved for only half the capacity of the truck. And they did it with general ease and a smile on thier face.

Robert Murray was extra helpful- he was awesome

Great customer service !

Easy breezy. Staff was great super helpful and nice but not overbearing which can be a real drain. 10/10 would use this space again Only left be

the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.

I just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.

The young man that helped me was very nice and helpful

I wasn’t given the information for after hours entrance & couldn’t unload my belongings into the storage room. I had my people lined up to help but then couldn’t get in. Even called the number & no response. The next day I go into explain what happened there wasn’t much of an “I care”. Not only did I have to unload by myself, I had to do so in the rain. I am exceptionally unhappy. The GM Ryan B was arrogant & indignant. This is really unfortunate because I have always been so pleased with UHaul.

I would pass recommendations to others

Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.

The team in Groton was outstanding, keep up the good work.

Check in was quick and easy.

Alicia was FANTASTIC!!!! She explained the facility, unit, security system, and policies with clarity and expertise. She listened intently to our questions and answered them thoroughly with a smile.

Great Place . Temperature controlled storage. Everything is orderly and clean.

Excellent

The manager was excellent!! The 2 young kids working when I returned were terrible too busy talking amongst each other. I was an inconvenience to them for being there.

Great customer service although understaffed. The reps were informative & went above even early am! Polite & courteous.

The elevator issues were a real problem for me and the high fees to rent there and then get hit with additional late fees when you’re only a couple days late is pretty brutal.

Service was beyond my expectations. Keep your excellent quality of work.

Anthony was very helpful with getting my truck returned and getting me a storage unit that suited my needs

Place looks and feels brand new. Staff was super friendly and always helpful. The free 30 days was exactly what I needed while in between moves. Will definitely return here for the next storage need.

n/a

Great service

Some of the process for being the unit (had to give info 3 times between phone and the with computer issues, and with closing out) were frustrating, but employees were friendly which helped.

Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.

Groton U-Haul Customer service is amazing thanks everyone

The team was helpful and understanding. Ryan’s customer service was top notch!

The customer service was excellent.

Excellent customer service, from description, to answering questions, to touring facility. Robert Murray definitely deserved 5 stars.

Anthony was super knowledgeable and a pleasure to talk to. Facilities are brand new and in excellent conditions.

Very helpful staff, and secure facility.

As a first time customer I was very happy & satisfied with staff and the storage unit. Everything was well organized and clean plus staff was very helpful with directions & questions. I would retur

Exceptional storage facility

Josh was very helpful and friendly.

Very helpful staff, very pleasant experience. Thank you!

I am amazed at how laid back is the staff.

I was very pleased with the facility and unit. The building is climate controlled, a big factor in storing items, very secure, well lit, with plenty of carts. Staff very helpful made truck rental ez

Anthony went universal and beyond to help!

Facilities are up to code, organized and neat.

The owner Ryan was very helpful

Excellent service. All questions answered professionally. Clean facilities and requests accommodated.

The staff go above and beyond to assist, I mistakenly left a napsack with important documents outside my unit and the staff contacted me and secured it for me Good work

Great customer service

This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up

This situation was the most horrible experience. The equipment was not in the location when my husband arrived to pick it up and then he had to drive over a half an hour to another location to pick up

The entire process of moving from Portland, OR to Groton, CT was daunting, but UHaul made moving much easier than I thought it was going to be! Big thanks to everyone!

The driver who delivered my UBox and the staff members I spoke with on the phone were very helpful.