Customer Reviews for U-Haul Moving & Storage of Groton

Rating:

5.0

Gina was fabulous !

Rating:

4.0

Overall satisfaction

Rating:

3.0

When doing online the process go a little quicker.

Rating:

5.0

excellent customer service friendly and very helpful

Rating:

5.0

Nothing for improvement. The van I rented was definitely newer and it drove great and worked perfectly

Rating:

5.0

Unit was awesome would use again!

Rating:

5.0

Thank you so much!!!!

Rating:

5.0

Darrell wattely was very friendly and very informative!!!

Rating:

5.0

I felt my things were very secure a year later they sure were.

Rating:

4.0

Everything went well and was hooked up and on the road in 15 minutes

Rating:

1.0

When closing the unit a refund I'd not given for unused days.

Rating:

5.0

Haul is like the top name brand even when people are going to other storage place's we still say uhaul 😃

Rating:

4.0

I asked for a furniture dolly, but it wasn't in the truck.

Rating:

5.0

The front desk man was super nice and helpful.

Rating:

5.0

Try not to charge different times I have two different charges I don't know why

Rating:

5.0

Pay the staff more

Rating:

5.0

The customer service was outstanding and the truck was excellent.

Rating:

5.0

Daryl the assistant manager is great. Very helpful and very respectful. Great emplyee

Rating:

1.0

Terrible Experience with Faulty Equipment and Careless Management I recently rented a U-Haul from the Groton Gold Star Hwy location, and it turned into an absolute disaster. The latch on the truck’s back gate was faulty, failing to lock securely despite my best efforts. While driving, multiple concerned drivers flagged me down to warn me that the gate was wide open, causing items—including my girlfriend’s great-grandmother’s valuable china—to fall out and shatter. To prevent further loss or a potential highway accident, I had to purchase straps to keep the gate shut, as the truck was clearly unsafe to drive. When I returned the truck and showed the employees the faulty latch, they acknowledged the issue. However, when I contacted the general manager, he dismissed my concerns entirely, blaming me for not locking the gate properly. For context, I’ve worked as a mover for three summers—I know how to close a U-Haul latch. I paid over $310 for this unsafe rental, plus another $97 to refill the tank, and despite buying insurance, I received no support or compensation for my losses. The lack of responsibility and care from the management was shocking, especially considering the safety risk posed by the truck. I won’t be using this location again and recommend that others steer clear.

Rating:

2.0

The rates were raised more than once in a year. That was frustrating. Everything was great other than that . Suggestion: trash containers available more.

Rating:

1.0

My reservation was canceled because I was late to pick it up.the truck bucked the whole time I was driving it .i paid a pretty penny to rent that truck and it was awful.

Rating:

5.0

Very helpful hooking the trailer up to the truck. Very polite employee.

Rating:

5.0

The equipment was excellent and the people I dealt with were better. Professional, personable and knowledgeable about their business.

Rating:

5.0

This business is a pleasure to deal with. They are professional, responsive, attentive and meticulous in every area. The Manager, Ryan is as good as it gets in any business environment. He is very knowledgeable and prompt.

Rating:

5.0

Don't have any Complaints

Rating:

5.0

Equipment (6x12 trailer) was clean but the lights at first failed to operate. The connection was ‘wiggled’ and they eventually came on after a few attempts. Lights did operate for the duration of the rental. Needs a new or repaired harness.

Rating:

1.0

Charged cleaning fee due to furniture blankets not being folded. This was never communicated to me and the staff could have inspected the vehicle, I would’ve folded them. Was also charged a missing equipment fee but was never given the equipment by the pickup location. Again if there was an inspection of vehicle or an inventory of equipment taken I could’ve addressed this. Overall very shady business practices and will be filing a complaint with the Better Business Bureau.

Rating:

5.0

I make my reservations on-line so I shouldn't be asked questions like "do you want the insurance" or "do you want dollies." I already answered those questions on-line.

Rating:

5.0

they were quick and very informative

Rating:

5.0

Gina at the desk in Groton was super friendly and helpful! Return was made easy. I had a pretty new cargo van and the seat was very comfortable to drive in.

Rating:

5.0

No hassle, courteous service

Rating:

5.0

Staff was very friendly and easy to work with

Rating:

5.0

Great people, always helpful. I have worked with them for several years. My 1st choice, always!

Rating:

5.0

Great crew working at this center. Rental transaction easy.

Rating:

5.0

Best experience to rent a truck ever. Very kind , help and customer friendly

Rating:

5.0

The staff on-site were so courteous and helpful!

Rating:

5.0

The trucks need cruise control. Had a minor issue with the 3.5 mm input jack for the radio being loose. I also rented a trailer for my car. The truck was old enough to not have a rear camera, making hooking up the trailer difficult. I had arrived late enough in the day that there was only one person working. He assisted in getting the trailer hooked up. The next day, I returned because I needed to get the safety chains hooked up. Due to bad joints, I couldn't get prone to hook them up. The people there assisted with no hesitation.

Rating:

4.0

Frustrated as this was not our original pick up location

Rating:

4.0

used the 24/7 rental process. only this that was annoying was that the app didn’t work when trying to pick up the truck so i had to use the website.

Rating:

5.0

Great service! Thanks

Rating:

3.0

The pickup was smooth. The return was not. I pulled up to the sign that said "return here stay with equipment and an employee will be with you" and I waited....and waited...until an employee finally came over and said "why are you waiting?" I replied "that's what the instructions on the sign say." The employee thought the fact that I read the sign and waited was hilarious. I did not.

Rating:

5.0

All went well. The employees were kind and professional. The truck was clean and ran great. But, you should offer a small step stool to short people who are renting truck's with no ramp. Thank U for the Haul. Denise

Rating:

3.0

I dropped the truck off here after hours, so I didn’t meet anyone. It was clean though! I don’t know if it was the people here that I spoke with or that had control of the information, but my drop off address was changed to the Groton location by several employees at different times and I still got charged for dropping it off at the wrong location (it turned out that despite multiple people changing it to Groton from ledyard, somehow my drop off was set to Hartford); also I asked for a one day extension and was told to drop it off by 10am tuesday morning, and after dropping it off at 2am Tuesday morning, was charged for a two day extension. I’m still working on disputing the incorrect charges

Rating:

5.0

I selected early rental option. The online checkin and lockbox key retrieval did not work for me. Ryan S. took his time to try to get it to work and then checked us in on the computer system before the office officially opened. I am very pleased with his service and professional attitude.

Rating:

5.0

Very nice and clean and very secure.

Rating:

5.0

Originally I ordered a moving truck from a different location. UHAUL over rode that reservation, and denied my original truck and location. The truck was then forced to be rented 30 miles away from original location which was a logistics problem for assistance for a ride . Truck was brsnd new and exceptional. Truck drop off was at a different agency fhan where I pick up . Which was another logistics problem. UHAUL does not deliver trucks to a better location for customers. In my opinion UHAUL should deliver trucks to whatever location customers require for logistics drop out and pickup. i also feel UHAUL should deliver trucks to customers residential locations as to assist people with moving instead of creating more logistics problems

Rating:

5.0

The staff was very helpful and friendly making it all smooth. However, Upon moving my stuff in I realized there is this huge constructive part in my unit that is literally taking up a lot of space prohibiting me from having full use of my unit. It is also having stuff fall off it and this does not make me very happy. Something need to be sorted out as I am not very happy with this space.

Rating:

5.0

For both rental and storage, UHaul is highly recommended.

Rating:

5.0

Good customer service.

Rating:

5.0

we worked with Darrell and Mike. They were awesome! Darrell went the extra mile for us and really made us feel like valued customers. We will definitely recommend this U-Haul facility to all of our friends and family.

Rating:

5.0

While you wait service?

Rating:

5.0

The morning gentleman was very professional will definitely use again

Rating:

5.0

So friendly and helpful took his time and made me feel welcomed and let me k ow they are there if I need them I feel very safe thank you

Rating:

5.0

Gina was extremely helpful with getting our 2 UBoxes set up so that we could offload them into our new storage unit.

Rating:

5.0

Person who took the van didn’t know renter gets reimbursed for oil bought for the car. Lucky we read the small print.

Rating:

5.0

Quick and easy

Rating:

4.0

Nice facility with a good selection of rental trucks. Customer service agent Rob treated us well and was efficient. The only thing that threw me off was receiving the truck with 1/4--1/2 tank of fuel. That added a fuel stop at the start instead of at that end. In many ways that was a wash except that I had a timeframe on where I had to be in the morning. Would recommend this UHaul facility to others.

Rating:

5.0

I was beyond pleased with all the help I received from Virginia Young-Cooper ( Manager) in the Groton CT uhaul storage facility. Virginia was extremely busy with many customers when I was there yesterday. Even with how busy she was, Virginia had above excellent customer service skills and was so helpful! I needed a larger storage unit than I first thought I did, Virginia helped me immediately and found a bigger storage unit for me. Virginia was so pleasant, kind and very resourceful! My children and I are in between moving into our new house. Moving all of our furniture and belongings was stressful enough, but my experience yesterday at Uhaul storage facility with Virginia was truly delightful! Having Virginia's help made my day as a single mother in between moving so much better! Virginia also gave me her contact information so if I had any questions/ concerns too. There's so many companies now a days that don't have employees who have such great customer service skills like Virginia does. Uhaul's website was so convenient and easy for me to navigate & the staff really went above & beyond to help me with all my moving needs! My experience was wonderful yesterday at Uhaul storage in Groton location! It was so clean and smelled so lovely when I first walked into the Groton Uhaul facility. I am so relieved knowing my children and my furniture is all safe and secure at the Groton Uhaul until we move into our new house😊 I will definitely be referring all my family, friends and coworkers to use Uhaul for all their Moving needs! I've never seen customer service skills on such a scale of excellence like Virginia had! Virginia was extremely helpful, friendly and so pleasant with all my moving needs! Thank you so much! Miranda Michna😊

Rating:

5.0

No improvements, very helpful, accommodating and friendly. I would rent from them again!

Rating:

5.0

Anytime I called with an issue I was helped very fast and thoroughly. I appreciate the help as I was in a rough spot for a few months. Thank you very much U-Haul.

Rating:

5.0

They went above and beyond to help me with what I needed to do.

Rating:

5.0

So the people in the building are nice and attentive. The whole experience is fine but the truck return process for after hours is horrible. The QR code has trouble then you finally get the app and it makes you create an account and then the steps it puts you through glitch out. Using iPhone 14 Pro Max on a 5G network. But yea no shade just recommended u hual updates the truck return process. Thank you. James.

Rating:

3.0

Ordered/ reserved over a month before needing equipment however what I reserved was not there. The equipment was there but was for local use only. This caused me to have to go to multiple locations to get substitutes that didn't accomplish the job in the same manner.

Rating:

5.0

Have UHaul company keep learning customers conditions.

Rating:

5.0

Much cleaner and cheaper than Extra space Storage, now Cube Smart.

Rating:

5.0

Nothing to mention to improve, I wanted to mention both Staff members I interacted with were very polite and helpful. Gave clear directions and made the rental process very simple. Will definitely return to use this location again in the future if needed

Rating:

4.0

The store is very confusing, I understand it’s more a storage facility but have if the front desk/ counter in the back with really no sign saying where to go was confusing.

Rating:

5.0

The three receptionist. at the front desk was very well, thoughtful, knowledgeable, and had all my answers courtesy and respect that was displayed was very well received. Their experience made my transition even more doable. Thank you Doug/aka Earl, rob, Virginia for your continuing support!

Rating:

5.0

Representative was pleasant, helpful and efficient

Rating:

5.0

The employees went above and beyond the call of duty for us. The both deserve 10 stars.

Rating:

5.0

20’ truck was in poor mechanical condition. Severe driveline vibration when decelerating. Steering was very loose.

Rating:

5.0

Excellent service.

Rating:

5.0

Easy rental process. Smooth pick up and return.

Rating:

5.0

This location was so awesome the people here were very friendly and helpful. We got a storage unit at this location and they made our move so much easier! I highly recommend this location for all your moving and storage needs. The storage units are priced reasonably and clean. The facility is clean and temperature controlled so it’s very comfortable being in it.

Rating:

5.0

Exceptional service, very clean operation.

Rating:

2.0

Loaded up a truck with a fuel issue that rendered the truck unable to drive. Was told by Groton manager that it was my fault for not knowing how to use a pump, it couldn’t be their truck and I had to call roadside despite having only left their facility to get gas. Roadside came and said it couldn’t be fixed so I had to unload and reload my truck. No apologies or assistance offered by on property staff. Will not be using this company again.

Rating:

5.0

The U-Haul app needs more work.

Rating:

3.0

Trailer hitch installation. Wiring is not correct. The trailer lights don’t work.

Rating:

5.0

Gina and the gang are extremely nice and friendly and very respectful. They also have patience and helped me with everything I needed to do.

Rating:

2.0

Guy at desk was not for customer service blank stare seemed like he really didn't want to be there tried to call on intercom several times for assistance because my card to enter kept being denied was ignored. Had to wait till another customer came to the door so it would open.

Rating:

5.0

Everything was as it should be, convience, cleanliness, and safety stood out the most.

Rating:

4.0

In a very difficult time. Everyone was very helpful.

Rating:

5.0

Thanks to all the staff, especially Ryan, for terrific service.

Rating:

5.0

Thank you!

Rating:

5.0

I rented a storage unit for over four years from this facility. It is very well-lit and climate controlled. I never had any concerns for the safety or security of my property. I highly recommend U-Haul Moving & Storage of Groton. I am moving out only because I am moving across the country.

Rating:

5.0

The staff were extremely helpful and friendly

Rating:

5.0

Staff was extremely helpful every time I needed something.. I moved from Connecticut to Florida and this U haul facility in Groton Ct . has made my move easier .. I’m hoping the continuous excellence in service follows with my moving journey..waiting on my u boxes in Florida ..

Rating:

2.0

I did a settlement of 200 to take my belongings and they didn't put it in that way so it looks like I made a200 payment..I closed my unit with my settlement so I feel like there a scam the cleaner said if I told him he would only charged me 50 and when I did pay the settlement my lock was already removed so my unit was fine through. Very unprofessional except Gina who was very nice and helped with everything extremely nice young lady. But to charge me and say the balance is 0 then to receive a bill. Yep a scam and I will never recommend this location.

Rating:

4.0

The intro video was very helpful; however, the lock was not in the storage unit when we broke the seal. Also, the video should have explained that you have to disarm using the code, and that you need to enter the code in another keypad before you code enter the actual storage unit. It would have also been helpful to know that before you leave, you then need to arm using the code before you leave.

Rating:

5.0

The Staff was very friendly and helpful, from the time I rented a truck three years ago till I got a storage unit allot cheaper than the Cube Smart unit I was renting previously and their units are climate control which the Cube Smart unit I had wasn't and basically $30 more for Cube Smart unit so I switched my stuff over to the Uhaul storage unit was much happier with Uhaul than Cube Smart ☺️

Rating:

5.0

Keep up the good work!!

Rating:

4.0

The person work to check me in was helpful and got me on my way quickly. I was very thankful for this as I was under a limited amount of time. As a note for a business serving the public, I was surprised by the music being played in the store. While I appreciate an individual's choice in music, if I had my kids with me, I would have had to leave the location because not all the words in one of the songs would be appropriate. Even to the point that one word creates significant racial problems over the history of our country. I would suggest music that is more approved across society.

Rating:

2.0

I closed my storage unit on the 6th of the month and was charged 70 dollars on the 11 th And I received a phone call to empty my unit On the 26 th of the month Very dysfunctional staff ! And I still haven’t received a refund to my credit card and didn’t get any response back from the facility yet regarding the payment they took out after I asked for my credit card to be deleted from the account so unprofessional !!! Woman

Rating:

4.0

Everything was okay the only complaint I have is when you tried to reach someone in the Groton office it's hard and I don't know if you guys have any suggestions or something to contact you if you have some specific questions that the main office can't answer I do know one time Virginia who was very very helpful gave me her personal phone number when I first came into the facility cuz I had a problem just by doing that it really helpful

Rating:

5.0

Didn’t really need to use it this time, but have used it in the past, and it was always super clean. Staff has always been friendly.

Rating:

5.0

New person was great! Keep her!

Rating:

2.0

They over charge me have the u haul and all that

Rating:

5.0

The staff woman was very friendly and efficient. Thank you.

Rating:

5.0

Staff was very helpful

Rating:

5.0

They made everything so easy

Rating:

5.0

Very clean and well lit.

Rating:

5.0

My family was going through a loss and Virginia was amazing!!! She worked with us and we were finally able to get the treasured memories of my husband/children’s father sadly home. It meant the world to me I can even imagine what we would have done without her ! She is an amazing human and definitely the face you want representing your company!

Rating:

5.0

Everytime I went any and all staff were super helpful, friendly, and informative especially as someone who's a young adult in the world. One of the best business experiences I've had yet to date.

Rating:

5.0

This U-Haul location has wonderful employees. From the office staff to the cleaning staff. The whole place is immaculate. I would and have recommended this storage to everyone!