1. The vehicle was very dirty inside. So I had to clean it and disinfect it thoroughly. I took a photo that shows how dirty the towels were after use. 2. The customer service at this location was so bad I would never go back unless I received a formal apology from the two employees who were present when I came to the facility to pick up the 15' truck on the 12th. Specifically the individual who said his name was â€œDomâ€. It might be his age but his customer service skills are very poor. He mumbled lazily and show no sense of respect for the fact that I was there as a customer who chose U-Haul over its competitors. The other person on staff with Dom did step-in periodically to answer my questions because Dom didn't. Even after I informed Dom that I thought he was being disrespectful he just said â€œI haven't done anything wrongâ€. So he must think his behavior is acceptable. I wish I was his boss because it could have been a really positive teaching moment. The manager at this location, I assume, doesn't encourage this type of practice. Dom I assume decided to work for U- Haul and in his position when a custom is there to be helped he shouldn't be surprised, upset or lazy. Like it or not he is in the field that requires him to be the best he can in order to represent U-Haul. He should try his best to assist with a positive mannerism regardless of his personal issues. The manager at this location should really help this young man understand his roll. 3. The next morning there was another employee who assisted me with my tow dolly. I don't recall his name. He was very respectful and courteous. A total 180 degrees from the service I got the day before. I would 100 percent return if I knew he was there to help me with my rental. I recall one of our conversation moment was me asking him how his day was going and although his response was â€œI'm tiredâ€ I didn't really see that in his mannerism. He connected the dolly and then recommended I connect my car up on the parking lot where it was flat and safe. I really felt like a appreciated customer who made the right decision choosing U-Haul. Drives me crazy I can't remember his name cause he deserve a pat on the back for demonstrating that U-Haul hires people that respect their position and represent your company well even when no one is watching per say. Great job.
Moving Truck Rental in Groton, CT at U-Haul Moving & Storage of Groton
Moving to or from Groton, CT 06340? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Groton.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Groton
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Groton, CT.
Cargo vans and pickup truck rentals in Groton, CT
U-Haul cargo van rentals and pickup trucks in Groton, CT are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Groton, CT 06340. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Easy drop off.
I was impressed with this location. The registration process and checkin was efficient as well as the facility clean. Alicia and her assistant were very nice ad helpful, plus a big thanks to Mike for helping with the lights wiring. He was very patient and smart about getting our trailer connected.
The return gentleman was very friendly polite and professional thank you
Nothing. The process of mobile pick up and drop off was really easy and quick. Really impressive in this Covid-19 era when some are looking for a contactless process. Well done.
I turned the uhaul in at around 8:30 PM because I got the wrong keys for the wrong van and had to call customer service to have them fix it and it took them almost an hour to complete this request. Also I just checked my email and my receipt says I was charged with bringing the uhaul back at 8:37AM. I want a refund this is ridiculous that the lady at the front desk gave me the wrong keys and I have to pay extra for her mistake.
Great transaction at store; very helpful and personable staff. I will definitely recommend this location to others and continue to do business from this location.
Everyone at this establishment was fantastic, great job!! Highly recommended! Would use again in a heartbeat! Thanks'
I was charged the wrong amount!!!!!! When I picked up the vehicle, the paperwork indicated mileage of 10,897. Fortunately the nice woman told me to check it and take photo if inaccurate. It was inaccurate. Actual mileage was 10,911. I took photo and came in to show it to the woman, but she didn't ask to see it, so I merely reported the actual mileage to her. Just rec'd final copy of bill and mileage was based on 10,897 rather than 10,911. This was simple and understandable error. What REALLY BURNS ME UP is that you make it impossible for me to call the location directly. I called the number on the bill and got an obvious national number telling me I'd be on hold for 10-15 minutes. The hell with that! If I could have called the location directly I could have resolved this in a 30 second phone call! Now I'm wasting my time having to complete this stupid form. The location was great. UHaul is not! Next time I'll probably go to a competitor because of the time you're making me waste!!! Gary Burfoot
I did the 24/7 self rental from a mobile device, and scheduled it for a 9am pickup. It may have been mentioned somewhere, but I didnt realize my reservation would be canceled if I wasn't there right at 9. I arrived at 10, and at least the truck was still available, but I had to go thru the process of reserving a truck all over again just for being an hour late. Perhaps make it clear that you have a certain window you must arrive by.
Excellent service from pick up to drop off, thank you!!
Staff was great, very helpful, worked quickly to get me in and out as fast as they could. Store was clean and stocked with everything you need to move. We will definitely be using this location from now.
The employees at this location are very friendly and helpful. I have had nothing but good experiences at this location!
There is honestly no way to express what a complete disaster the UHaul on Gold Star Hwy in Groton, Ct. is. For a move from Ct to Fl, I had to bring the 5x8 trailer back 3 times (load, unload, load, etc.). Each time it was because there were no brake lights, signals, etc.. When I told one employee I had no brake lights, he told me repeatedly I had signed a contract and it was my problem. Another time when I said I had no tail lights I was told that reflectors were sufficient and lights weren't necessary. The absolute lack of knowledge, customer service and incredible negligence and indifference on the part of the staff at this location is unbelievably staggering. The increased stress caused by renting a UHaul from this location greatly impacted my wife and myself. I cannot recall, at any time in my life, a company so poorly run. I would like to mention, as a side note, that Alicia did go out of her way to help us.
I used the mobile check-in in order to have a quick and COVID friendly pickup. Three check-in through the app was not quick, and in order to get the keys I had to use a lock that is clearly not cleaned. I was given a wrong code for the lock. The truck did not have the appliance dolly I rented in it. The truck required a front alignment and shook terribly going over 50mph. I was charged for fuel as the fuel gauge was not checked to ensure the customer prior to me didn't lie. The pictures that are showed for scratches are clearly not recent.
All three employees were wonderful. Professional and courteous. They even changed the ball on the receiver for me. I will use you guys again and recommend. Thank you
Check out took way too long. We were on the road for quite some time and after unloading needed to find a bathroom. We had to return to the drop off point just to take photos, even thought I took some after emptying the trailer. Rented twice, and two times I have had issues issues. I am not likely to rent again unless I really need to.
There was food in the cabin. I didn't realize it until I had already drove off - a whole dried prune by the look of it, pistachio shells and a peanut. With the COVID, I would have expected a better-than-usual cleaning, not worst. Sadly the location is central; if I had choices, I would go somewhere else. Robert M. is the only nice person.
The process of renting the truck was easy and quick.
A minor mix up with the truck being used, it appeared that someone else had the truck assigned to my spot. Which led to a little wait Due to confusion amongst staff when picking up and returning the truck. Other than that the customer service was great.
Easy process to return. Helpful staff.
Fire the manager. This was an incredibly disappointing experience with uhaul that cost me double the quote price due to the location being ill prepared and lazy workers- including the manager. Feel free to call me for details. 9515292836.