Great experience. Will use them again!!DONNA B.
Customer Reviews for U-Haul Moving & Storage of Groton
Groton, CT 06340
(Across from the Groton Walmart)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerime M.
Customer did not leave a comment.Kyle R.
Alicia at the Groton,CT uHaul was so helpful!!Earleen H.
Make sure the vehicles have gas in them. Mine had 1/16th of a tank, though I was reimbursed for fuel. They did try to make things right. Overall a very good experience. Decent truck.MARSHALL K.
Your process involves inspecting the vanâ€¦ but you did not disclose the problems that already existed on the van (dents, scratches, cigarette burnt seats, dent on roof, etc. ). I had to go back in to the rental desk, & she said she already knew the problems. Then why not tell the customer!!!!GERARD N.
Customer did not leave a comment.CLARENCE C.
Wonderful team, always friendly and so helpful with all my van needs.DEBORAH D.
Check in was quick and organized. Truck was ready, clean and I was confident in the condition and quality.JOHN D.
Easy online ordering (besides the bombardment of upgrade offerings), easy pickup and drop off. The truck was very clean, ready right when we needed it and was very affordable. I would use them again in heartbeat! Thanks UHaul!Michael M.
The place was extremely clean, well sorted out with plenty of stock. The staff was very knowledgeable and professional. Unfortunately the day I moved in the elevator was broke and I had to carry all my stuff down the stairs which I really did not like. Not a great first impressionDerek W. | First Impressions
Customer did not leave a comment.DOUGLASR O.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.Ana P. | First Impressions
Day of trailer rental charged $26.54 for a 6 hour rental. Trailer was returned 2 1/2 hours early the same day. Next day another $20.00 charge was posted to my card for late rental return. Several call to the location was diverted to central call center. Was told this happens when the local location doesn't answer their phone. Terrible customer service!JOHN S.
The facility is very clean with good control of humidity.Gary P. | First Impressions
Upside: hours of operation are the most convenient in the area Downside: staff were not especially friendly (lethargic and disinterested) and they didn't check the trailer lights. Turns out most of the lights on the passenger side weren't working.BYRON W.
Don't be hesitant to use the men's room when u return after a long drive. It was spotless with shiny toilet & sink. Paper towel dispenser was full with towels that flowed out flawlessly. The soap dispenser worked & the room had no foul odors but cleanliness was a 10 out of 10.JOSEPH D.
Customer did not leave a comment.ANDREW W.
Everything was great, the place was clean and modern, only issue is our town has an indoor mask mandate and that was not being enforced inside. Workers were behind plexiglass but still there is a mask mandate and customers came in with no mask and nothing was said to themMICHAEL L.
The windshield could be a bit cleaner both on the inside and out.Rene D.
Well I had trouble hookinh the trailer back up and told the gentlemen so I was couplehour late and they charged me for a additional day rental so that really upset me it's not the money it's the situation. AnywayCAMERON P.
Great Crew.Randall E.
Courteous staff. Well stocked, responsiveJOHN G.
Ive been using uhaul for the span of 15 years. Every time they find a way to better service the customers. This location took GREAT CARE of my needs shout out tonthe GM and the whole team very helpful and understanding willing to above and beyond for there customers this helps seal the deal that i will be using uhaul for any and everything i need. Thank you again uhaul team. Ill be sure to send all referrals to you guys no matter where im at. Until next time.DEMARKUSANTHONY M. | Overall Experience
Customer did not leave a comment.MARK A.
Keep it upNOMPUMELELO M.
I LEFT A PORTFOLIO IN THE VAN I RENTED YESTERDAY AND I CANNOT REACH ANYBODY AT THE GROTON, CT. GOLD STAR HGHWY LOCATION.RONALD C.
Customer did not leave a comment.JESSICA M.
We were very happy with customer servuKEVIN B.
You guys are the best, very professional i look forward to using you guys again.Robert B. | Overall Experience
Friendly customer service!Terena R. | Overall Experience
If one happens to get new employee as their customer service rep, it takes a long time when picking up a vehicle. Assistance to the rep to navigate the system when he ran into snags was skimpy.Maria S.
Provide a truck that doesn't leak coolant after a mere 20 minute drive. Don't charge for a full refuel when the truck was only provided with 3/4 a tankERIC T.
Provide local mapRosemary S.
Customer did not leave a comment.JOHN G.
Customer did not leave a comment.James D.
Customer did not leave a comment.WARNER D.
Customer did not leave a comment.Autumn H. | Overall Experience
Everyone was very helpful, friendly and very professional. They always made sure they met my needs. I will always recommend your facility to everyone. If I was to ever need storage or rent a truck again I will come to your facility again. Thanks for everything.Patricia D. | Overall Experience
Customer did not leave a comment.Altieri J.
Customer did not leave a comment.Richard B.
the u haul location we used was awesome !!!! they dont need to improve anything. Thank you for making my rental experiance seamless!!!!George Z.
There was 1 piece of trash stuck behind the seat when I picked the van up, but other than that everything was extremely clean and well maintained.COREY R.
Customer did not leave a comment.don w. | Overall Experience
Customer did not leave a comment.Garret L. | Overall Experience
Customer did not leave a comment.David S.
Customer did not leave a comment.Brian C.
Excellent job! No improvements needed.CANDACE W.
Customer did not leave a comment.Alanson S.
Customer did not leave a comment.Allison K. | Overall Experience
Fast & easy - great customer experienceSusan A. | First Impressions
This location is very accommodating and definitely full service.DONALD M.
Customer did not leave a comment.Michelle E.
Customer did not leave a comment.John M.
Customer did not leave a comment.LINDSEY P.
Update your app or have a better after hours call system. I tried using the app to return my truck and would not accept the photo. I used 3 different phones to try and add the photo and not one worked. The when I called I was on hold for over an hour and the chat did not work either. This has nothing to do with the location or the customer service received there. The location and customer was very good.DELAINA E.
Customer did not leave a comment.Janie S. | Overall Experience
Very clean and well secured facility. All staff I came in contact with was friendly and helpful. I would recommend Groton Uhaul if you need a truck or storage.DIANNE S. | Overall Experience
Customer did not leave a comment.Scott S.
Customer did not leave a comment.DANTE G.
Customer did not leave a comment.BRENNA B.
Your advertising is deceptive and consumer hostile. I realize it is a common trick to say $19.95/day and hide the details in fine print saying "plus fees and mileage" somewhere, but I ended up paying $67 dollars for a day of use on one of your vans. Overall, I don't think that is a bad price but it makes me really angry as a customer that I was expecting to pay $19.95 for the whole day and ended up paying three times that for only a few hours, in the end. Just give me a more accurate estimate of the cost in your ads and I would be less angry about paying that amount.Sean G.
It was good but again instead of talking to person I had to answer a hundred questions and do the job of inspection that I did not get paid for and wasted my time.Sherry D.
Customer did not leave a comment.Carl A.
When I arrived, neither of the people are the register acknowledged me. It was like I was a burden on their day. Then, the truck I was assigned was essentially blocked in by two other trucks. It took me 30 minutes to get the truck out of that spot. When I get in the truck. It is on empty, even though the paperwork said it was supposed to be at half a tank. The person at the register (who i again have to seemingly bother with my presence) tells me to just bring it back at a quarter tank and that I would get $28 or so as a fuel credit. When I return the truck nobody came out to help even though the sign asks people go stay in their car. Eventually I walk in to get help and someone takes my keys and says â€œyou're goodâ€. I ask whether I could get a receipt and about the fuel credit. He says that I'll get an email with the receipt later and it will have a $25-$28 fuel credit. Great. Turns out I got a $9 fuel credit even though I paid double that for the gas. Worst moving experience I have had moving and I have moved about 8 times in the last 7 years (I'm in the military). Very unprofessional service that I overplayed for.ROBERTO T.
Darrell and the Groton staff are wonderful. They couldn't have made it any easier. Great equipment and great team. Thank you!LOUIS D.
Customer did not leave a comment.Julius C.
Customer did not leave a comment.ASHLEY C.
Customer did not leave a comment.John G.
Customer did not leave a comment.Christopher B.
Great team work!!JOSE A.
The storage facility itself was great getting the staff to answer questions or even answer the phone is almost next to Impossible. Took me redial 20 times before finally someone picked up the phone and it was well within the parameters of their opening hoursMelody L. | Overall Experience
Quick and easy... great staff at the Groton facility too. Thank you U-Haul.LOUIS D.
Customer did not leave a comment.Alexabdra S. | Overall Experience
Ryan and Alicia and Darrell were awesome and sooo pleasant to deal with !! Thank you! ðŸ˜ŽELAINE S.
Very easy process. Vehicle was clean and met our needs.Gavin S.
Customer did not leave a comment.ERIC R.
I want to thank everyone for the friendly service. You are all amazing and I will always use your service when I need to and will recommend you to everyone I know!!!! Thanks again. Your facility is so clean I love it.. pat DanielsonPatricia D.
App was not working properly and had to go inside and redo all paperwork.Jason G.
Absolutely horrible experience. Do not recommend at all!!! After paying over 2k to have my boxes moves and rent a truck, we gave a 24+ hour notice (per the contract) to have access to our boxes which the manager at the Groton, CT said the messages don't go to him. Which on their website says it goes to â€œfacility managerâ€. So our boxes weren't ready and the staff was very reluctant to get my boxes out since they weren't easy to get out. But that's their job?!?! The manger Ryan Baron preceded to tell me I was supposed to call his personal cell phone if I couldn't get through on the company number or store number! Seriously his personal cell phone?!? That's ridiculous to tell a customer that when they also don't have access to someone's personal cell number! A customer shouldn't have to jump through hoops to get in contact with someone. That's why we ended up submitting the request online under the account info where it says to! So then Ryan Baron tells me he is short staffed, has a storage leak, blah blah blah and can't get my boxes until probably the end of the day! I'm moving today! Not willing to wait until the end of the day (it was 11:30am at this point). But he can't make any promises. Meanwhile, the other guy working there pulled out a box for another customer and loaded it into his trailer. Seriously this was the worst customer experience I've ever had. Then I called uhaul and they said they spoke to Ryan and my boxes should be out by 3pm and Ryan himself told me he'd call me along with uhaul told me he'd call me. He never called! So I showed back up to the location at 3:30 and my boxes are just sitting there, and you know what! Ryan Baron went home for that freaking day. Seriously?!? The absolute worst. He never called, just went home.John C.
I normally go to a self storage place to get a trailer, but this time I went to an actual U-Haul location. I was very impressed. The employees were very helpful attaching and detaching the trailer. Normally Im on my own. :)ALLAN Z.
Every time I've used this location it has been understaffed. Each time there was a young black man ( with long dread locks) there who was literally doing EVERYTHING!!! From dealing with customers at the counter to doing all the yard work. My recommendation would be give this man a raise first of all and secondly get more people working there. When I picked up the trailer he was by himself dealing with everything including training a new employee. There was 6 people at the counter and no One looked pleased but we all understood what he was going through. He was very polite and very professional. Whoever is reading this should know this man is a great asset to your company.BRUCE N.
Despite reserving the trailer a head of schedule the â€œonly oneâ€ available didn't have a working right turn signal. It was my only option as they didn't have anything else on the lot and I was told â€œyou can take it or leave it.â€ The staff was adequate enough but the state and availability of their equipment is poor. I'd look at other locations first.Tylor K.
Customer did not leave a comment.CARY S. | Overall Experience
Customer did not leave a comment.Howard C.
I didn’t close my account, I upgraded!!Jaimee B. | Overall Experience
Inaccurately charged me for fuel when I actually returned truck with more fuel then given. Thankfully I took picture and had the charge reversed. Wasted 35 minutes of my my life.SHOFIUL I.
Absolutely horrible experience. Do not recommend at all!!! After paying over 2k to have my boxes moves and rent a truck, we gave a 24+ hour notice (per the contract) to have access to our boxes which the manager at the Groton, CT said the messages don't go to him. Which on their website says it goes to â€œfacility managerâ€. So our boxes weren't ready and the staff was very reluctant to get my boxes out since they weren't easy to get out. But that's their job?!?! The manger Ryan Baron preceded to tell me I was supposed to call his personal cell phone if I couldn't get through on the company number or store number! Seriously his personal cell phone?!? That's ridiculous to tell a customer that when they also don't have access to someone's personal cell number! A customer shouldn't have to jump through hoops to get in contact with someone. That's why we ended up submitting the request online under the account info where it says to! So then Ryan Baron tells me he is short staffed, has a storage leak, blah blah blah and can't get my boxes until probably the end of the day! I'm moving today! Not willing to wait until the end of the day (it was 11:30am at this point). But he can't make any promises. Meanwhile, the other guy working there pulled out a box for another customer and loaded it into his trailer. Seriously this was the worst customer experience I've ever had. Then I called uhaul and they said they spoke to Ryan and my boxes should be out by 3pm and Ryan himself told me he'd call me along with uhaul told me he'd call me. He never called! So I showed back up to the location at 3:30 and my boxes are just sitting, there and you know what! Ryan Baron went home for that fucking day. Seriously?!? The absolute worst. He never called, just went home. This manager is a joke!Stephanie C.
Customer did not leave a comment.TAMMY C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.William F.
Customer did not leave a comment.Marcia E. | Overall Experience
the check in was easy check out was easierSamantha W.
I was overcharged for gas because the employee took a guess on how much actual gas was in the tank when it was actually below what he marked. Also there was no walk around and I had to pull the truck out of a semi blocked area.LIAM Z.
Customer did not leave a comment.GREGORY S.
Nothing - service was great. Price was great. One of the best rental experiences I have had.Peter G.
Customer did not leave a comment.austin J. | Overall Experience
Customer did not leave a comment.OTHAR W.
The two gentlemen who helped me were very polite and guided me through the process. Great employees!!! I was happy that there was a bathroom after i dropped one of my boxes that had soy sauce in it and it broke. I had to take everything out if the box and clean it up. Thanks to the staff. Facility was lighted and secure. Cameras everywhere. Will definitely recommend to a friend.Iva S. | First Impressions
Customer did not leave a comment.Matthew L. | Overall Experience
Customer did not leave a comment.Sher A.
Excellent service. Excellent employees.DAWN M.
The staff was very friendly and helpful. I felt comfortable and happy about my experience.Regina M.
The staff was extremely helpful And very nice, especially the lady!! If I’m ever in the area again, and in need of moving services I will definitely be going back to the Groton UHaul. Thank you guys!Annette R. | Overall Experience
Customer did not leave a comment.Noelle B.
Customer did not leave a comment.Don R.
Customer did not leave a comment.Jordan M.
The counter attendant was very friendly and helpful. Thank youBeate B. | First Impressions
Very helpful and efficient staff. Great Job!!PHILLIP P.
A bit more pleasant & enthusiastic young male employees. Young lady at the desk was pleasant &!helpful.ROBERT H.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Callan V.
Very warm in the building, maybe invest in air conditioning.Kirsten K. | First Impressions
Positive- clean and bright and helpful staff. Also great temperatures Negative- not enough carts during busy times. -slow elevator Also, lots of discarded furniture and mattresses in stairways. Yuck!Kirsten S. | First Impressions
Customer did not leave a comment.GARY S. | Overall Experience
This was my second time using your faciglity my only issue this time was I went ther out and was completely out by June 29,2021. Hence the reason for my call yesterday because I came home from vacation to a bill to my storage unit with a balance of 120 something dollars but yeah I physically went in make sure I let the lady know that I was closing my account there and I rented a U-Haul returned it a few hours later and she told me I was all set.Jennifer D. | Overall Experience
Customer did not leave a comment.JEFFREY B. | First Impressions
Better up front explanation for after hours drop off process upon pick up!MATTHEW L.
Clean, efficientCarmen R. | First Impressions
The rental process was easy especially being able to reserve online. I was worried a truck wouldn't be available, despite my reservation, but to my relief, it was! The staff was friendly and capable. The store/showroom was immaculate! I was very thankful the air conditioning in the truck worked!Jeanne M.
Inside building was really clean and nice, but truck was nasty, also the allinment on the truck is completely messed up. The guy at the counter was hardly any help, barley talked, asked us for our information and completely spelt are names wrong even though we spelt them out for him. They were to busy chit chatting between themselves. And you can very clearly see that none of them wanted to be thereSamantha H.
Customer did not leave a comment.Marilyn V. | First Impressions
Mobile return is great!LESLIE V.
Customer did not leave a comment.Jesus O. | Overall Experience
Nothing! Everything was great. All personnel are friendly and helpful.DIANNE S.
Customer did not leave a comment.Gabriel D.
Customer did not leave a comment.JAYMY B.
Customer did not leave a comment.Christopher S. | First Impressions
They went the extra mile for me. Thanks!ALAN S.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.ANTHONY D.
Customer did not leave a comment.Gary P. | First Impressions
Customer did not leave a comment.OTHAR W. | First Impressions
Customer did not leave a comment.Annette R. | First Impressions
Customer did not leave a comment.Wendy G. | Overall Experience
Customer did not leave a comment.charles m. | First Impressions
Customer did not leave a comment.Ava F. | Online Move In
No lock was provided as promised.James H. | Online Move In
Customer did not leave a comment.Theodore R H. | Overall Experience
Customer did not leave a comment.Christopher P. | Online Move In
Customer did not leave a comment.Chris M. | First Impressions
Customer did not leave a comment.Gregory S. | Overall Experience
Customer did not leave a comment.MONICA S. | First Impressions
Place is spotlessStacey S. | Online Move In
Great facility! But need more folks to staff the phones--very very hard to get through!Elizabeth O. | First Impressions
Customer did not leave a comment.Susan F. | Online Move In
Staff was very knowledgeable... very simple processPamela B. | First Impressions
Customer did not leave a comment.Maritza S. | Overall Experience
You have a great team running that location!Brian B. | Online Move In
Customer did not leave a comment.Melody L. | First Impressions
Customer did not leave a comment.Lisa J. | Overall Experience
Great place for environmentally controlled storage. We had a number of items from an estate we needed to keep in a controlled environment until they were ready for the house they were going to. The facility was well maintained and offered great security and access when needed. Would highly recommendKenneth N. | Overall Experience
Customer did not leave a comment.jamus e. | First Impressions
Twice they couldn’t find my reservation. Unnervingmargaret g. | Overall Experience
Customer did not leave a comment.Devyn L. | Overall Experience
My problem was handled appropriately but I was marked for move out which is why I had to move in again. Otherwise the place has been good.COREY W. | First Impressions
Very nice and helpful staff! Anything I needed wether over the phone or in person they where always professional and took care of what I needed right away. They made have a storage unit a good experience!David C. | Overall Experience
Pro-rating should be available with regards to monthly bills/move-in/out dates. For instance I rented a unit all winter, including the first week of May. Even though I vacated the unit in early May, U_Haul kept my full payment for the whole month. I feel I should have been refunded for the unused time as it would be immediately available to the next customer. Getting half a month's refund when you check-out would make customers feel good about continuing to use the service.REBECCA L. | Overall Experience
Customer did not leave a comment.Alexabdra S. | First Impressions
Customer did not leave a comment.CRISTINA M. | First Impressions
Customer did not leave a comment.Robert R. | Overall Experience
Customer did not leave a comment.Reginald S. | First Impressions
Customer did not leave a comment.Michael J. | Overall Experience
The employee on-duty at the time that we moved in, Alicia, was so incredibly helpful to us and I cannot express how thankful we are that she went above and beyond to make sure that we were able to get our storage units, return our rental equipment, and unload all of our belongings quickly and efficiently. The facility was also very clean and well stocked with carts for use.Stacy G. | First Impressions
Customer did not leave a comment.donna r. | First Impressions
The staff was superior! The experience could not have been better. Thank you.Holly G. | First Impressions
Customer did not leave a comment.Kathleen H. | First Impressions
Customer did not leave a comment.Louis A. | Overall Experience
Customer did not leave a comment.Caleb J. | Overall Experience
Customer did not leave a comment.Maritza S. | First Impressions
Great staff and facility! Mike was an amazing help for our move. He even stayed a little past his time to allow us to unload our truck. Since then everyone we’ve encountered has been courteous, professional, and extremely helpful. Great staff and facility! The alarm system is a little finicky, though. My unit keeps setting off alarms for other units that are not yet rented. That can be painful on the ear drums.Kenneth S. | Online Move In
Aleisha was incredibly helpful, clear, and attentive.Joseph M. | First Impressions
Very helpful. security greatJulie Q. | First Impressions
Renting both a van, and additional storage space was a breeze. The staff is very friendly, professional and accommodating.HENDRIK V. | First Impressions
Customer did not leave a comment.Melissa F. | First Impressions
Customer did not leave a comment.DAVID G. | First Impressions
Very convenient and easy to use. Very friendly and helpful staff. Also, appreciate your minding COVID guidelines. That is very important to me.J Richard L. | First Impressions
Customer did not leave a comment.gary b. | First Impressions
Customer did not leave a comment.JUAN CARLOS C. | First Impressions
Was there twice this week. On Wednesday 9/9 and on Saturday 9/12. On Wednesday when I arrived very early at the opening of the facility...the man that opened it was very kind and helpful. He answered all my questions and made me feel better by his courtesy and answers. The move for me (from NC to CT by myself was a traumatic move, unexpected, expensive, stressful and intense taking three months total of work. ) on Saturday when I came in to pay and/sign up for the storage units (two units 10 X 10 and side by side the man that helped me didn't speak. He was quite different from the man that had helped me on Wednesday. The man on Wednesday was white and his name started with a "D". The man on Saturday was African American and was tall and thin. He did a good job and showed me how to use the key card, how and where to enter the building (the building was 3 stories) and then how to take the elevator and location of the two side by side units. Then showed me how to exit the building and key out. He did a good job at accomplishing the job actions, but he would not speak, smile, respond or say anything. He was good at his job but just would have been more helpful if he spoke. I tried to engage in some light conversation as he walked with me to show me to the unit but you couldn't get him to say a word. He answered questions about the storage unit, etc. It just would of been a bit more nicer if he had been like the other man and tried to speak. It would of helped me feel less awkward. Otherwise he did a very thorough job. Was clear with instructions, with showing me how to do everything and making sure I understood and could do everything. I just wanted him to speak, so I would feel more at ease and less awkward.Michelle C. | First Impressions
Took the time to show me unit and using card access very friendlyLouis A. | First Impressions
Great customer service !Jamie A. | First Impressions
the staff's kindness and assistance more than made up for the disappearance of my internet reservation. So if you reserve online but they can't pull it up on the computer, don't sweat it...they're super helpful and nice people. The place is spotless. Glad I chose this one.RodneyHeather D. | First Impressions
I just got charged almost $700 when I was told that wouldn't happen after the general manager, Ryan, told me that wouldn't happen. I am very upset with this store. The girl who booked my storage unit didn't give me a big enough unit. The access was locked even though I had a card, both times that I went to unload.Marina M. | First Impressions
Customer did not leave a comment.Scott P. | First Impressions
Sales associate could not get the check in/out cards to work. Told me to come back the next day to see IF they work.Albert S. | First Impressions
ExcellentMike F. | First Impressions
Needed a large unit near elevator as I was storing a whole house. Upon arrival was given the farthest unit away, not convenient for my movers and cost me an additional 3 hours of movers hourly rate.Sandra S. | First Impressions
Very helpful staff, very pleasant experience. Thank you!Theodore R H. | Reservation
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