Customer Reviews for U-Haul Moving & Storage of Guilford

1701 reviews

271 & 301 Boston Post Rd   Guilford, CT 06437

(203) 533-4602

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(203) 533-4602

271 & 301 Boston Post Rd
Guilford, CT 06437

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

great people work there!!

ANGEL M. 
Rating:
4.0

Easy drop off, friendly.

ROSS B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

emil P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

The online software fails to deliver ease off rental. The physical location was great 👍

Anastasios V. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Keep it up

MICHAELJ C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA D. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

The Guilford Location is clean, professionally run, and easy to get in and out of. Perfect. Thanks.

JOHN C. 
Rating:
5.0

Bob, who checked me in was friendly, professional and efficient. He answered my questions and got me on my way in minutes. My drop off was equally as efficient. The truck was very cleaned ibpn very good condition.

CARYL W. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA C. 
Rating:
5.0

No issues at all

RAJENDRA B. 
Rating:
5.0

Customer did not leave a comment.

LEO W. 
Rating:
5.0

The local retail Guilford UHaul store is very well run and I can't say enough good things about the staff. However the 2 encounters I had with corporate support staff over the the phone and via the chat app on the website were nothing short of disappointing. 30 minutes to speak to a live person on the phone who could ultimately offer no help is unacceptable.

Bryan C. 
Rating:
5.0

Maybe have an additional person working the counter. Had to wait to pick up and return. Representative was very professional and helpful. He's an asset to your company!

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE R. 
Rating:
5.0

Everyone was great

MICHAELJ C. 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
5.0

Customer did not leave a comment.

BERNIE T. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Alexa C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
4.0

Unfortunately I left my drivers license inside the location at pick up. After six hours of attempting to reach a live voice at the Guilford office I gave up. This included 5-6 phone calls which were forwarded to the central office as well as i was given the managers contact information which was invalid . No one answers the phone, there's no way to get in touch with a human voice at the Guilford office.It's is on call forward all day ,very frustrating and no response to an email as well! Fortunately I retrieve my license the following day but it certainly would've been nice to spoken to somebody confirming that it was in safe hands. Otherwise the U-Haul rental was perfect

JOHN C. 
Rating:
3.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Everything was great start to finish. Staff was friendly, helpful, knowledgeable. The van was clean and the process for pickup and dropoff was quick and easy:)

KRISTIN L. 
Rating:
5.0

Nothing to be improved. Service was excellent

Ronan B. 
Rating:
5.0

Very friendly and helpful personals. They do their best. Thank you!

Shota P. 
Rating:
5.0

None

CARL B. 
Rating:
5.0

Burned out headlight, no dolly, no blankets (I was charged for 6), no call back to let me know what's going on

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Great team. Very pleasant and helpful.

ALAN G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
1.0

The truck was on empty at pickup and had damage, it was supposed to have 1/4 tank. We picked the truck up the day everyone was panicking about gas and stations had none. We put gas in and returned the truck just under a half tank and we were told we wouldn't be reimbursed, That's absurd considering the circumstances. I would not recommend uhaul to anyone again, I've never had such a terrible experience. It's also really difficult to get an actual person Over the phone. I'll be reporting this to consumer protection.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL B. 
Rating:
5.0

Customer did not leave a comment.

MARIEJOSE B. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Alan E. 
Rating:
5.0

Overall great experience. I did get charged for a gallon of gas which was a little bit of a surprise as I put gas in per the agreement across the street from the location. Other than that the people in the store were great

PETER D. 
Rating:
3.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Would make sense to level the area where the trailers are stored.

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR N. 
Rating:
5.0

Great service!

CHRISTINA B. 
Rating:
4.0

I initially had difficulty because the hitch UHaul ordered for me, never arrived, even after a month! I ordered my hitch from ETrailer and it arrive five days later. I asked UHaul to install the hitch and they agreed to install it same day within five hours. The UHaul rep. who installed my hitch was a huge improvement over the previous UHaul reps. who never bothered to follow up on my hitch order through UHaul.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Both the in person service at both pick up and drop off were positive and fantastic. The ONLINE check-in that was recommended by text I would rate poor. It wasted 30 minutes of my time....did not want to upload the license. Get rid of it please or fix it.

COLETTETARANTINO J. 
Rating:
5.0

very smooth process - thanks

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

EMILIO R. 
Rating:
5.0

the service was great

LERRYN B. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO A. 
Rating:
5.0

No improvement needed. It was a seamless rental with wonderful customer service. A pleasure.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

GARY N. 
Rating:
3.0

Price gouging. Charging for hidden fees

MATTHEW K. 
Rating:
5.0

The staff was great! It was so easy and efficient

CHRISTINA B. 
Rating:
5.0

Easy drop off even tho it was close to closing on a Sunday.

Tamara D. 
Rating:
5.0

Excellent customer service. New clean vehicles. Very competitive pricing. Couldn't ask for more.

DAVID C. 
Rating:
5.0

The seatbelt in the passenger seat did NOT work. This put my passenger at risk and I received no compensation for the problem which I only discovered after I got the truck home.

SUSAN G. 
Rating:
5.0

Great service and nice truck

SELIM S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

The truck was clean but needs new windshield wipers. The ride was very rough the truck has a suspension /shock issue. It was really unacceptable

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
2.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

I had a terrible experience with uhaul. My pick up location was changed from a 24/7 location to a location that opened later than my reservation time and I was not told until waiting outside for hours. I did not have a say on where my location was changed to and had to drive extra in the opposite direction. Also got charged extra $20 for slight mileage difference that was from my location change. I would not recommend uhual to anyone locally.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN F. 
Rating:
5.0

Robert, at the Guilford store, was exceptionally helpful and a fantastic customer service representative. He made the rental takeout and return very easy. He helped us over the phone during the rental to address an issue with my own hitch that was rattling and recommended we install the anti-rattle pin. Uhaul even had it in stock. Great customer service! Thank you.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Everything was great. We've rented from you a few times and always have had great experiences

SUSAN B. 
Rating:
5.0

We love U guys ;

Francis D. 
Rating:
5.0

All the employees that I interacted with were very helpful and polite. Very good experience, I am going to say by to Enterprise.

MICHAEL D. 
Rating:
4.0

Customer did not leave a comment.

Jason C. 
Rating:
4.0

Make sure the wind shield is clean

Dawn P. 
Rating:
5.0

Customer did not leave a comment.

Damian D. 
Rating:
5.0

Everything went well and the people who work there are very nice and helpful

JAMES D. 
Rating:
1.0

Despite multiple attempts to contact the manager several days before the scheduled appointment to confirm everything was in order for the installation, he did not respond and then left me a voicemail same day that there wasn't enough time to install the equipment which I did not get until I was well on my way for the appointment. When I got there he wasn't even there. And I tried to call back several times and was not able to get through to speak to anyone at the location. Extremely poor customer service. I would like a free installation at another location for the four hours I spent driving there for no reason.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

JULIE L. 
Rating:
5.0

Awesome transaction- the two gentlemen were professional and accommodating- thank you

KEVIN B. 
Rating:
5.0

They were so helpful to me. The Uhaul in New Haven on water street completely screwed up my reservation and this place was able to give me the two trucks I absolutely needed today. Thank you so much!

david D. 
Rating:
1.0

I left the truck with over 3/4 of a tank but was still charged for 2 gallons of gas, I know for a fact the receipt sent to me wasn't where the gas was when I dropped it off. Last time I'll be nice and leave more than I needed to I guess...

William N. 
Rating:
5.0

i was impressed with the ease of the transaction

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

The whole process was great.

DAVID M. 
Rating:
4.0

When purchasing four wardwrob boxes from hecounter rep I was not given the metal bar. I have to return to get the bars . The counteer rep did not credit me for the 8 extra miles iincurred as a result of the missing metal bars. BTW separately Mark went out of his way to ensure our rental satisfaction.

PHILLIP V. 
Rating:
4.0

Customer did not leave a comment.

ANDREW T. 
Rating:
3.0

I was charged a full additional Month for 2 boxes and cannot seem to get it rectified. Stuck on hold for hours at a time and when finally get through, been promised a call back from the store manager 3x and still no call back. This is getting very frustrating!! Communication is terrible!

JAMES N. 
Rating:
1.0

The ceo should be more interested in his company

JERRY S. 
Rating:
5.0

Very friendly & kind staff. Facility spotless!

ELAINE J. 
Rating:
5.0

Everything was great!

RONALD P. 
Rating:
5.0

The actual automatic trailer hitch locking mechanism on the motorcycle trailer was TERRIBLE.! It never locked tight on the ball and there was a 1/2 inch of play up and down. It never came off but get rid of that HITCH! get rid of that!!! I had a 2 inch ball. Showed the U-Haul salesperson, he agreed. Paul von Maffei

PAUL V. 
Rating:
1.0

I was charged for two days rental when I brought the van back at 5:30pm instead of 1:00pm. THIS IS NOT IN THE CONTRACT AND THEREFORE ILLEGAL BUT YOU DID IT ANYWAY I AM FILING IN SMALL CLAIMS COURT TO GET THIS ILLEGAL CHARGE RETURNED. i WAS ALSO CHARGED DOUBLE FOR THE DOLLY. Who do you people think you are???

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Great facility. Garren and his staff are very helpful and friendly

Kevin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marshall b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul C.  |  Overall Experience 
Rating:
5.0

Garren Keith and other associates were always ready to help when we asked. It appeared that Covid-19 protocols were observed by all staff members each time we visited. We used our storage locker as a temporary holding spot during our move from former to new residences in Guilford. The range of supplies available at the store gave us what we needed to protect belongings during the move. We'd certainly use the Guilford facility again when and if we needed it. We're also glad that UHaul found a way to fully utilize the former automobile dealer facility, thereby avoiding further community and zoning controversy that erupted when initial plans for a multi-story building resulted in local neighborhood resistance. Guilford and UHaul both came out ahead on this one! Jeff Freeman

Jeff F.  |  Overall Experience 
Rating:
5.0

Simple rental/check-in process. Location was clean and staffed with helpful people. Check-out was straight forward with no surprises. Would absolutely recommend the Guilford, CT U-Haul location for secure/convenient storage. Best of luck with the expansion...Guilford needs more personal/business services for residents. U-Haul is a great example of how large retailers and small towns can co-exist.

Paul E.  |  Overall Experience 
Rating:
5.0

Jared and Jonas were excellent. Very efficient.

PETER C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marshall b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  First Impressions 
Rating:
5.0

Garren is FANTASTIC!

Kirsten J.  |  First Impressions 
Rating:
5.0

I Didn’t answer question number 3 because the facility was under renovation-therefore much activity and noise- all for a good purpose. Overall a good experience with the manager being well informed and helpful. I certainly would recommend your facility to my friends. The one thing I was vexed about was having to provide a backup name that had a different address than mine. I was planning to use my wife as a backup person. I was told that wasn’t possible because a couple had done that and they both died at the same time so there was no one to notify ,presumably when the monthly bill was not paid. It seems that the probability of simultaneous or near simultaneous deaths of a renter and his wife is quite low and therefore there shouldn’t be that requirement of a different address.

William J.  |  First Impressions 
No reviews have been submitted for this location.

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