Customer Reviews for U-Haul Moving & Storage of Hamden

5,263 reviews

1685 Dixwell Ave   Hamden, CT 06514
(Merritt Pkwy-Exit 60)

(203) 281-3390

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(203) 281-3390

1685 Dixwell Ave
Hamden, CT 06514
(Merritt Pkwy-Exit 60)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service was fast and great despite a very busy time for the store with some unreasonable customers present.

EUAN C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO L. 
Rating:
5.0

Make the app for renting trucks more streamlined.

TODD K. 
Rating:
5.0

I've rented equipment twice from this location The personnel are professional and also friendly I would recommend the Hamden location to anyone

David H. 
Rating:
5.0

Customer did not leave a comment.

Brianna W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anita S.  |  First Impressions 
Rating:
3.0

The first time I showed up for the installation the trailer hitch was not available. It would have been helpful if someone had phoned or texted me to let me know so I wouldn't have had a wasted trip. I was very satisfied with the service I received this morning.

John H. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
5.0

The whole experience was seamless.I was glad to be able to do everything by phone with the initial booking .The gentleman was very helpful and patient .

ELISSA M. 
Rating:
5.0

Have rented there before. NO hidden fees! Helpful, accurate, EASY,EASY,EASY! Fast in and out. Love this place.

DONALD K. 
Rating:
5.0

Customer did not leave a comment.

Olivia G. 
Rating:
5.0

From the staff to the location Uhaul overall was super helpful. Even during my move out the staff was super helpful. My only issue was that it was hard to get you all on the phone other than that thank you all for the experience.

Melissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

It's all go0d

KEITH R. 
Rating:
5.0

Great experience renting a 15' truck for my recent move. Workers were friendly and efficient.

Hamardo S. 
Rating:
5.0

Wonderful customer service

DOROTHY JEAN M. 
Rating:
5.0

The instrument panel, dashboard and door panels were dirty. Windshield wasn't clean inside or out. The vehicle operated very well

JOSIAH A. 
Rating:
4.0

The vehicle goes into "tow mode" automatically (apparently). It was not at all obvious that clicking on the end of the gear shift would remove tow mode. I had to come back to the store to ask how to remove it - the worker was fine about explaining it, but it would be helpful to know this in advance.

JANE F. 
Rating:
5.0

Customer did not leave a comment.

Erica L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
3.0

The manager at this location was extremely rude. Like extremely. The workers were giving each other eye contact as if they felt bad and were over him as well. He made the moving process unnecessary in different ways just by his attitude alone.

SAMIRA B. 
Rating:
5.0

The manager and staff were extremely helpful. We were very impressed with the facility and service and also rented vans from them

Pamela S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN J. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
1.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

No issues with drop off

DANIEL JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Brianna F. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

Customer did not leave a comment.

LARISSAMARIE Y. 
Rating:
5.0

Joe was friendly, professional and fast in getting me into my rental! Thank you.

LOUIS N. 
Rating:
5.0

I was very satisfied with the customer service at the Dixwell Avenue location. The woman at the counter was friendly and very helpful answering my questions.

JASON R. 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Facility and equipment were all clean and easy to use/navigate. Very efficient operation. In and out quickly. Both gentlemen that assisted me on pick up and delivery were helpful and courteous, with a good sense of humor to boot! Have rented from this location in the past and would definitely recommend and rent again.

patrick O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

This location is run as well as any UHaul ever. I loved the staff and they were funny and professional. I would recommend this location to anyone!

GABRIEL J. 
Rating:
5.0

Nothing I can think of at this time.

BOBBY S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
4.0

10' box truck Missing driver side visor Broken window roll down handle driver side Shock absorbers? not sure there were any.

Scott H. 
Rating:
5.0

Fabulous experience from point A to Z. Thank you, will use again in the future.

NICOLE E. 
Rating:
4.0

I wasn't able to make my reservation successfully online but the person who answered the phone when I called was very helpful. I had trouble checking in online but the desk personnel was also helpful. A tire needed air and I couldn't get the warning for an open passenger door to go off. But the truck got the job done and I'll rent from this site again!

Janice W. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Forgot my hitch ball and needed to buy one. They were great and picked the correct one for me.

MATTHEW N. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The passenger inside armrest on the door was falling off. The drivers sun visor was broken and the flat tire sensor caused the warning of a flat tire to go off. Repair the things that are defective.

DEBRA T. 
Rating:
5.0

everything is what I expected! keep doing what you are doing!

Keith K. 
Rating:
5.0

hamden location was great. very friendly staff. drop off at another location was terrible, i likely wont use uhaul again because of that

TYLER R. 
Rating:
4.0

The equipment was not completely clean. The cupholders and cubbies were dirty.

Gary A. 
Rating:
5.0

Staff is great

Peter S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

The Truck was filled with an infestation of roaches. We loaded the truck overnight for a next day event. Opened the truck the very next morning and their were roaches everywhere. Had to go to Home Depot and buy the insect bombers and drop 5 in the back of the truck as I was afraid of transporting the roaches. The infestation seemed behind the wood in the truck.

DONAVON L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Khassie C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Frustrating that uhaul plays the game of redirecting you to where they want you to go. Actions of a petty company, not interested in customer service. Don't have other locations if you will change to this one after making the reservation AND PLANS! The only reason I used uhaul (after ten years of Budget) was Budget was booked. The facility in Hamden was very professional. UHaul as a company is pitiful

Ricardo Q. 
Rating:
4.0

Did on line check in and the internet was slow response to do the check in. Process was easy, just slow. Plenty of room to park the vehicle after hours.

JEANNE M. 
Rating:
5.0

All around good service and nice staff! Thanks a bunch!

JENS E. 
Rating:
5.0

Customer did not leave a comment.

SITTO M. 
Rating:
5.0

shampoo the seats little smelly some customers are not the cleanest with hygiene

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

JAZMYNE W. 
Rating:
5.0

I always use this location and in the past 3 months I've been there several times and each time was a good experience.

ALEXIS S. 
Rating:
4.0

Customer did not leave a comment.

FREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

CARRIE S. 
Rating:
5.0

Easy check in and out

MICHAEL A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
5.0

The truck I did use today was I terrible condition for driving the steering wheel had more than 2 inch of play so it wasn't in good condition for safe driving, I would don't recommend for nobody at least using that old truck 17 foot it was terrible honestly

Leibniz B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer service very good, but truck could of been cleaner.

WILLIAM L. 
Rating:
5.0

Fast and courteous service.

THONGSABAI B. 
Rating:
5.0

Customer service was very helpful and very nice.

SEAN G. 
Rating:
1.0

Customer did not leave a comment.

Gordon B. 
Rating:
1.0

So disappointed with the check-in. Reserved for less than 4 hours, guy charged me (put hold On my card for double the amount that I was finally charged. He charged me for a 24 he rental. I had to question it THREE times before a Manager came over to assist. No apologies from either. I said, “Thank you for helping”, but it was super uncomfortable.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Armando H. 
Rating:
5.0

Customer did not leave a comment.

Shayla C. 
Rating:
4.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Quick and easy service at both pick up and drop off.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

counter person/customer service was FRIENDLY and EXCELLENT and I was literally out of the building and in the van in less than 5 minutes - great !!

Michael C. 
Rating:
1.0

I got a run around by them they didn't have my truck for me on Saturday then I mad a reservation on Monday called at 12pm and told me truck would be there had to hire babysitter and leave work early to just get there and have no truck there for me so then I make another reservation for Tuesday and same thing no truck no phone call wasn't till I called them and then had to go get the truck in another location where the assistant manger from the first location said I would beget a discount witch I didn't I have call in to customer service to get my money back not only did they wast my time but I had to pay full price and pay extra money for babysitter and Louth extra in the tank cause the guy I got the truck from said I would

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Really nice service to much better than all the uhaul location I have visited

LEIBNIZEMMANUEL B. 
Rating:
5.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
5.0

Nothing, you guys fantastic( great) special Cassandra

RAFAEL B. 
Rating:
3.0

Customer did not leave a comment.

Emiley V. 
Rating:
1.0

I went to three different u-hauls and got four different prices, fourth one being online. So it's either price gouging due to commission or poor training. End of the day I ask, am I getting scammed?

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

REGINA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Originally I was scheduled for Friday pickup at 5:30 pm at the Wallingford Church Street location (Redemption Center), When I arrived at 5:20 pm, I learned that the Redemption Center location is closed on Fridays and that there was nobody there to process my pickup. I immediately called the UHaul customer assistance phone number and was on hold for 20 minutes. Finally, when a UHaul representative answered the phone, she somehow managed to disconnect the call after I quickly explained my issue. I now had to call the UHaul customer assistance phone number again and waited another 15 minutes to be connected with a representative. She was very helpful and empathetic with my dissatisfaction and inability to pickup my truck at the Wallingford location. She provided me with an option to pickup a truck in the Hamden UHaul location for which I agreed to do so. All went well with the pickup process in Hamden. Unfortunately, I lost 2 hours Friday night which was time that I had planned to load the truck and had solicited assistance from 4 friends and family members to assist with loading. As a result, I had to load the truck until the late hours Friday night with assistance of only 3 people vs 5. To top things off, my designated truck drop-off location was changed on Saturday from the Willimantic location to the Columbia location. I have used Uhaul for my moving needs for over 30 years and this was by far my worst experience. I will say however, the Hamden location and Columbia locations were very efficient and profession for the pick-up and drop-off.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Joanna S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE G. 
Rating:
5.0

N/A

NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

Gerard G. 
Rating:
5.0

Customer did not leave a comment.

Beth O. 
Rating:
5.0

Very good

IRMA R. 
Rating:
1.0

Never again!!! I received No communication for 1 yr due to Covid is what I was told. I forgot I had the unit and then was told to pay or unit will be sold. Not one call or email for a year then that? My name was blasted all over the newspaper auctioning for a unit that had nothing in it. Also you can never get through to anyone in the local office. Just terrible!

ALLEGRA K.  |  Overall Experience 
Rating:
3.0

take the truck out of tow mode or tell people that they need to take it out of tow mode. Don't talk shit about the customer who just left who had a very valid complaint in front of the rest of the customers.

CAITLINM D. 
Rating:
4.0

Customer did not leave a comment.

BRENDA C. 
Rating:
5.0

Staff was friendly and great to deal with when compared to another location I've used in the past. This will be my go to for rentals from now on.

BERNIE H. 
Rating:
5.0

Hamden location was definitely my best U-Haul experience. The staff was attentive and made sure I thoroughly understood the equipment before sending me on my way. Then dropping off the equipment all I had to do was wait about 60 seconds for them to unhook my trailer and I was set to go. Absolutely painless couldn't believe it. Great job guys keep up the good work! Thanks!

EUGENE A. 
Rating:
5.0

The staff was helpful, well informed and made the process easy and convenient.

David W. 
Rating:
5.0

joe and his crew is super great!!! i;m very happy. mr chapman.

james C. 
Rating:
4.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Customer did not leave a comment.

Gina S. 
Rating:
5.0

Customer did not leave a comment.

Yagnaseni d.  |  Overall Experience 
Rating:
4.0

Very dark in the room itself but overall a great experience with very helpful staff!

Giavanna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEION C.  |  First Impressions 
Rating:
5.0

Courteous and helpful Easy to use

Sayed A.  |  Overall Experience 
Rating:
5.0

None

ABRAHAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nenha Y.  |  Overall Experience 
Rating:
1.0

This was the worst experience ever. I got to the storage place and after driving from NYC to Connecticut for almost 3 hours, they didn’t have a storage available for my things. They had to change the storage place to another city so I had to drive more than what I expected. On top of that you have the audacity to change me 0.43 cents for extra mileage.

Mariel C.  |  First Impressions 
Rating:
5.0

Excellent service

Lauren O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Letitia C.  |  First Impressions 
Rating:
5.0

The staff at UHUAL made me feel secure and was always very helpful. I would rent from them again.

RITA C.  |  Overall Experience 
Rating:
4.0

The only concern I had were the visibility of the rat traps that were very large and the mice traps inside the storage area. The storage doors also had significant space between the bottom of the door and the floor, which would allow for rodents to access.

Laura L.  |  Overall Experience 
Rating:
3.0

The smaller units were surprisingly dingy. We ended up needing a larger one, which was much nicer. But I would never want to store my belongings in the smaller units. They were dark and did not look very well maintained or secure.

Alexis L.  |  Overall Experience 
Rating:
5.0

I will always use u-haul for my moving needs

MAZATTA M.  |  First Impressions 
Rating:
5.0

Great experience

derek t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rhonda T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marcus H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stacee m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Apex P.  |  First Impressions 
Rating:
3.0

I had a reservation, but was sent to two different locations. I don't understand the purpose of a reservation and then no storage guarantee. I was misinformed twice. The manager at the Hamden location Joe did turn it around for us it wasn't his error. He went above and beyond and was able to get us a storage after traveling from out of state.

TIMOTHY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A.  |  Overall Experience 
Rating:
5.0

Staff was super helpful in getting me set up.

Natalie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elayne M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRace C.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating. Would definitely recommend this location.

Lauren O.  |  First Impressions 
Rating:
5.0

Thanks

Rae P.  |  First Impressions 
Rating:
5.0

The only drawback was the fuel charge. We returned the truck with the same amount of fuel we started with, but was expected to bring it back with more than we started with and was charge $6.17 for fuel. We our trip was 13 miles in total. A definite fuel ripoff

Laytisha C.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and super helpful. They took their time to explain and re explain the access card. I love the fact that my unit has an alarm on it too. I feel like my stuff is super secure. Thank you for having a safe storage facility.

Jenny B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bhartendu P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeramie V.  |  First Impressions 
Rating:
5.0

There was an employee named Kay (I think that was his name) who was absolutely amazing. He answered all of our questions and was super helpful and friendly. Very professional and knowledgeable and was a huge help. After a 12 hour, multi state trip he was a wonderful friendly face to greet us. Everything was streamlined and easy. I cannot express enough how great he was. Please promote him.

Alexis L.  |  First Impressions 
Rating:
5.0

As always, my experience was excellent! The staff was very professional, and extremely helpful.

Cheryl R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Z.  |  First Impressions 
Rating:
5.0

Representative Weber above and beyond his duties! This sales associate took time to show us different storage units and explained the policy in detail. Excellent customer service

James A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katharine l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R.  |  Overall Experience 
Rating:
5.0

Joe went above and beyond to make sure we were satisfied and could in fact use their location for our storage needs.

Adrienne D.  |  First Impressions 
Rating:
5.0

We had an issue with getting a storage unit online. Spoke with Debra at customer service she was great. Spoke with Joe G, the site manager, he was great ! He had us work with Kevin and Anthony the next morning to get a unit,they were awesome! I am very pleased with their help! They were professional and friendly. I would highly recommend this team and location! Thanks to all for helping us during a critical time. David Desing

DAVID D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cerise s.  |  First Impressions 
Rating:
5.0

Staff was always gracious in answering any and all of my questions.

DONNALEE T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nick S.  |  First Impressions 
Rating:
5.0

My experience was wonderful. From the friendly staff to the easy storage solutions. Will use again in the future.

ROMAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROMAN G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gina Michelle A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maryann P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roxanne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARACELIS R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELLI E.  |  First Impressions 
Rating:
5.0

Consumer services was great and fast

lavias P.  |  First Impressions 
Rating:
5.0

This Michael wife we had nocomplaints, accomplish what we had to do Thank You and we will use your service again From Mr. And Mrs Beamon, or Customer satisfaction rate it a 10

Micheal B.  |  First Impressions 
Rating:
3.0

Customer service Representatives were very helpful which made the move easy plus it didn’t take long to check in or out thank you

Deborah G.  |  First Impressions 
Rating:
5.0

The staff are very kind and professional. I will recommend this location to my friends and family.

kathleen s.  |  First Impressions 
Rating:
5.0

The guys that work there was very helpful!

TIFFANY C.  |  Reservation 
No reviews have been submitted for this location.

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