Customer Reviews for U-Haul Moving & Storage of Hancock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hancock

Overall rating:

melissa j. on


Never again!

nancy s. on


Changed uhaulfaciluties from Hancock to Houghton still getting late fee notices even though we do not have that unit.

Beverly H. on


Phone conversation with agents are not recorded Problems cannot be resolved fairly Billing continues after unit closed, use caution with type of billing payment options



Friendly, helpful staff.

laura s. on


Unfortunately I had many mix ups before I finally got into the unit I rented, and it was not move in ready, it was dirty and had a toad living in it that was pooping and peeing on the floor

Pete D. on


The staff and facility were helpful and very clean, will have no problem going back.

Christine A. on


Everything was great except for the increasing rates. The rates went up twice in the time that I rented the unit. Other rental units have had the same rates for years with no increases.