Customer Reviews for U-Haul Moving & Storage of Hanover Park

1,431 reviews

4N221 84th Ct   Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

(630) 682-8146

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(630) 682-8146

4N221 84th Ct
Hanover Park, IL 60133
(84th Ct and Army Trail Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything is great, thank you very much!

golubeva P. 
Rating:
5.0

everything worked well pickup drop off ...thanks for great service

Scott N. 
Rating:
5.0

Customer did not leave a comment.

Craig V. 
Rating:
2.0

I booked a one way truck pickup in St. Louis with a dropoff in the Chicago suburbs. I received a call from a salesperson to coordinate this, and was told I was going to get 1 month of free storage. I never received an email confirming the storage, just a text message. While trying to access my reservation for all 3 things, the people at the facilities had no information about my reservation. The pickup in St. Louis had been moved to another location without notifying me. I called the morning of the storage unit and drop off to confirm, yet when we got there they had no clue about our reservation. I was extremely unhappy with the fact that the Uhaul system seems to not be accessible to all employees and that the reservation I spent time making and also double checking was still not booked properly.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

vince S. 
Rating:
5.0

Awesome customer service, very nice and helpful employee at this location.

Nina K. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Quick service. professional folks. Will rent again!

Irvin B. 
Rating:
5.0

Customer did not leave a comment.

Lon L. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Josheehna B. 
Rating:
4.0

Two employees working were nice.

John K. 
Rating:
5.0

Customer did not leave a comment.

Svetlana S. 
Rating:
5.0

Great service & equipment! We will be back!

Frances W. 
Rating:
2.0

If you're going to add on extra charges after I returned the truck, at least have the decency to show what those additional charges are and what they're for.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Keith U. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY J. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Everything was perfect

Ishtiaq A. 
Rating:
5.0

Customer did not leave a comment.

Randolph B. 
Rating:
1.0

We were in the store for about 20+ minutes without any employee responding or anything, and it's delayed our transaction .

Tunisia D. 
Rating:
5.0

Customer did not leave a comment.

Nickolas K. 
Rating:
5.0

Quick and easy. Attendant was very helpful.

Scott D. 
Rating:
5.0

Everyone there was great. We're glad we used this location for our move.

Brian Z. 
Rating:
5.0

Everyone there was great. We're glad we used their store for our move.

Brian Z. 
Rating:
1.0

Customer did not leave a comment.

Angel F. 
Rating:
5.0

Customer did not leave a comment.

Shantkumar D. 
Rating:
2.0

I was charged for gas and I had put gas back. Then have to now wait 5 to 7 days to credit back to my card. I asked for a manager I also chose to check in with a clerk at location. Which the representative told me I could have truck for same price at 24 hours. I brung the truck back earlier after the store closed did what representative told me to do and manager said still its big signs and all I need to do is read it but why would I read signs and it's dark. I followed instructions of clerk I explained to the manager her treatment wasn't nice either she could have handled it better. She jumped in while I was talking to other clerk and gave attitude and gave off rude.

Luquissia G. 
Rating:
3.0

My order was placed online, but errored when trying complete. Found my credit card was charged three times for moving help, so my UBox and Moving help order went through. Cancelled two orders. Found out the UBox order didn't happen, only the Moving Help order the day before. I was charged $900 more even after supplying a snipit image of the lower price in the quote. I spoke with and emailed Justin Agostini for my Action case. He was going to refund me the amount, but I added a sixth UBox the day of. He called back and said he changed his mind. UHaul put me in a bad predicament right before moving, Justin lied over the next 10 days and kept delaying, my credit card was charged and he then said he wouldn't honor my price like he said he would for the UHaul system error. Another person in CA was going to address it twice. No response. I'm sure Hanover Park is great. I'll never use UHaul again and will share my terrible experience with others. Zero score for UHaul.

Shane B. 
Rating:
5.0

Customer did not leave a comment.

greg M. 
Rating:
5.0

Customer did not leave a comment.

Traci G. 
Rating:
5.0

The employee who assisted was amazing, friendly, courteous and very helpful. This was my first time renting a trailer and it could not have been a better experience.

Lardine C. 
Rating:
1.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Cody G. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

My Ubox was not cancelled correctly. Currently waiting for a refund for the additional month I was charged.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Sheril M. 
Rating:
3.0

I filled the gas pass what they gave it to me and they still charged me a fee

Triana S. 
Rating:
5.0

Everything was 100% perfect. Friendly people to deal with.

Chuck K. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

the lady who attended me very kind and efficient with her very responsible work

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

jorge S. 
Rating:
5.0

Customer did not leave a comment.

CODY G. 
Rating:
5.0

Customer did not leave a comment.

Bianca C. 
Rating:
5.0

Catherine is a top notch manager for the branch. Knows her stuff and is kind, calm and makes the experience great. I've rented a heavy duty utility trailer here probably 20 times this year. The only thing that's slows things down are other costumers that don't use the online options and don't take advantage of the UHAUL way. Also, there should be a preferred costumer program… something for real repeat costumers like myself. I met a new hire or two this month I believe and we're great.

Jonathan P. 
Rating:
4.0

The person that checked me in for my truck Pickup needs some education on being polite. It was early in the morning but she was completely rude!!!! Won't rent from this location again!

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

Moises L. 
Rating:
5.0

The manager is great. She took care of everything

patrick S. 
Rating:
3.0

I rent several times a year, often from this location. In the past, it has always been a great experience. I'm very disappointed with this rental. Set up the reservation to pickup through the app @07:30 in the morning. Verified the reservation the night before online. I showed up @07:20, opened up the app and couldn't pick up the truck because it had been changed to a In Person pickup without any communication with me and the location did not open until 09:00. I had plans and people in place. I understand things happen and maybe for some reason the reservation had to be changed; however the total lack of communication via phone, text or email was like a big 'ol middle finger to me. A total disregard for the Customer. Then to top it off, a couple hours after I had picked up the truck once the facility opened, I got a call from the facility reminding me about my reservation and asking if I was going to pick it up? Very disappointed with this experience at this location. This was not what I have experienced before.

James S. 
Rating:
5.0

Aaron was great, he's always so personable and professional. However there was another guy there when I dropped off my truck that was belligerent and rude, kept yelling out “hey bro…” “hey bro…” I parked the trailer in the designated location - perfectly I might add, and this guy was incoherently yelling across the parking lot about something, not a great example of a Uhaul employee and he shouldn't be there if “hey bro” is how he addresses customers.

YANCEE H. 
Rating:
5.0

Rent several times a year and always have a great experience at this location

James S. 
Rating:
5.0

One of the better uhaul's I've rented from.

Jessica L. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
3.0

First and foremost, the pick up location was changed the day before. I wanted to pick up in Naperville, but I was sent to Hanover Park. This was an additional 12 miles away! Yes, I was given extra miles to compensate but no additional money for the extra 2 gallons of fuel I burned at 3.99 a gallon. Not fair for renter to have to pay for addition fuel because UHaul didn't get the equipment in position. I made the reservation 3 days in advance.

steven P. 
Rating:
4.0

If reservation location does not have the equipment that was reserved it would be nice to be notified. When preparing to move out of state an hour detour is a lot. Manager at this location was not helpful when my card was charged twice. Currently disputing this my bank

Leslie S. 
Rating:
5.0

Everyone was super nice :)

Roderica G. 
Rating:
5.0

Very good, thx!

Thomas L. 
Rating:
5.0

the best

Slawomir L. 
Rating:
4.0

Customer did not leave a comment.

mylan B. 
Rating:
5.0

Customer did not leave a comment.

kevin C. 
Rating:
5.0

Customer did not leave a comment.

Dominick M. 
Rating:
5.0

Customer did not leave a comment.

Krunal P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY B. 
Rating:
4.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

The district Manager who assisted me in my opion treated me very suspicious as a black man I feel. I have rented so many vehicles from this facility and have never incountered this before. This really rubbed me the wrong way

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Mitch K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Great experience

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Very accommodating and excellent service!

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

agnes C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Rudolf Valentin R. 
Rating:
4.0

nothing... Good Experience

BILL Z. 
Rating:
5.0

Both guys who helped me were very friendly

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Jerome W. 
Rating:
5.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

Gentleman was very friendly and knew what he was doing.

Danielle K. 
Rating:
5.0

KEEP DOING WHAT YOU'RE DOING, IT WAS A POSITIVE EXPERIENCE

PHIL H. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Very Professional

MARK P. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Maryjane N. 
Rating:
5.0

Customer did not leave a comment.

Maryjane N. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

TARAS D. 
Rating:
5.0

There is a leak in the roof.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.

Dawn B.  |  Overall Experience 
No reviews have been submitted for this location.

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