Customer Reviews for U-Haul Moving & Storage of Hanover Park
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Hanover Park
Miriam L. on
keep up the good work.
STEVEN G. on
All was perfect guys did great job. will be renting several more times in next 6-12 months. great experience from start to finish
WES W. on
Everything went really well. I am not computer savy, but I did my reservation on line and everything went really fast.
Joe M. on
Would not let me take the UBOX to my house to unload. Had to rent an enclosed trailer and then the employee proceeded to watch me move all the contents of the UBOX into trailer by myself (couches and king size bed) Would not recommend.
Arthur P. on
Raphael was professional: informative, accurate and efficient.
Mariana P. on
Awesome service
kevin w. on
I ordered 6 blankets, they had no blankets. Everything else was great, smooth transaction.
Donald L. on
very business like and helpful
Maksym R. on
Great customer service
Mike V. on
Right front turn signal did not work. Power steering would not work at idle when trying to navigate a parking lot or back into a driveway. Had to keep vehicle moving to be able to turn steering wheel or it was physically impossible. Maintenance light came on 200 miles after I rent a truck. Noticed engine oil was about 2 quarts low when I was checking power steering fluid. The truck got the job done but I think it's time is up
john n. on
get rid of the body odor from the previous renter, I had to drive with the windows down to keep from gagging
barbara z. on
The van was brand new, clean, and comfortable to drive. The staff was polite and kind.
Mitch F. on
Excellent Customer Service
Brooke M. on
Matt was very helpful and nice, great job!
david s. on
Nothing, The person I dealt with provided excellent service and I would gladly rent again and recommend this location.
Michael s. on
I have been a consistent U-haul customer for several years as I have found U-Haul to be a reliable and professional company. On my most recent rental I had a great experience with the exception of 2 situations. First my pickup location was changed after I had paid in full for the trucks and moving supplies, and when I had went to my alternative pickup location they were unable to provide me with my prepurchased moving supplies because it was under the system of the location I made the reservation. I had to repurchase the supplies at the alternative pickup location resulting in a double charge for approximately $80. On this trip I rented a utility dolly and furniture pads. I needed to extend my rental for 2 days and was rather taken aback by the charge for the extension. I understand that it is additional $40 per day to extend the truck rental. Although when I called to extend for 2 days I was charged $180. When I inquired about this charge I was told that I will also have to pay per day for utility dolly and furniture pads resulting in an additional $50 per day to extend the rental for those moving items. I was not pleased with the fact that a $10 dolly rental is applied for the rental, but if extended it will be an additional $10 per day. I have rented U-Haul a from other locations with a dolly and furniture pads and I was not charged to extend the rental for the moving equipment.
David F. on
I arranged to pickup my trailer at 7:00am Saturday, confirmed it with the branch manager the day before. He decided not to show up for work on Saturday. I waited 1 hour ... no show. No apologies from U-Haul.
Nikola T. on
Only 1 person working at the time of my pick up so I had to wait about 20 min.
mary s. on
i asked specifically about the cost per mile and was told there was none. Then got hit with 1.29 a mile cost. I was clear hold long I needed the vehicle for when I made the reservation in person. The day I picked it up I was told I messed up the schedule by not being able to bring the truck back 4 hours earlier than I would have been done with it. Not sure i would ever use Uhaul again. I have used them many times. Not really happy with the service.
louis w. on
The lady said that the portion of the $60 that was taken from my account ($37) would be returned and it wasn’t. GIVE ME MY MONEY.
MATEO D. on
Store manager Raphael Ramos was very helpful. Excellent customer service!
Peter D. on
Been renting for a couple years, different locations same awesome results :)
Laurel M. on
The equipment was excellent. However, my sales person at the check out was not well informed about the bill. I wanted an itemized bill but he was not able to do this. I felt the advertising was not clear as I thought I was getting a van for 19.99 a day for five days. The van was actually 89.00 a day because I was using it for more than one day. Not clear at all. The price was much more than I anticipated.
keith c. on
The truck was dangerous to drive.
Barbara L. on
The person at the drop off location was outstanding. Very helpful, courteous, and a positive attitude.
Jenetta B. on
Picking up the rental took over 45 mins, and the rep had to start over 3 times because the system kept error-ing out
Michael S. on
Contacted the manager, he never got back to me ,the vehicle was not safe !it was all over the road due to poor maintenance on the vehicle and the manager offered no sort of discount or any offer due to the fact we cannot drive this vehicle over 40 miles an hour. it was a waste of time! and a waste of my money.And I’m considering of taking this issue up if the corporation doesn’t wanna do anything n addressing the issue ,we always have social media!
Jeffrey B. on
Friendly service. Simple process.
fred f. on
1) My is not Fisagr. It is Fisher. 2) Rental agent rude upon picking up trailer. Not very informative or pleasant to deal with, obviously misspelled my name. 3) Upon returning trailer the following day, a different agent was on duty and was extremely pleasant to deal with. Too bad he was not there when I rented the day before, otherwise I would have given an excellent rating. Not sure if could recommend this location to someone else.
Kevin W. on
I'm a repeat customer for this location. Great preparation for my before hours pickup and after hours dropoff. And the telephone customer service support was excellent. I'll be back for my next rental!
mark h. on
Staff was very attentive
John M. on
Just wanted to compliment Matt on his service. Very nice guy. Made me feel appreciated as a customer.
George D. on
This was first class service.
Michael P. on
Don’t ever lose the customer friendly service!
janice c. on
Everything went very good I will rent again and again thank you so much very happy
Dawn B. on
I had a U-Box, no opportunity to see a storage room. Box was fine, lock was intact.