Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe the gentleman who helped me was named Samuel. He went above and beyond to make sure that I was able to rent the trailer. I had some electrical issues and was afraid my whole trip would be waisted. He made sure I was able to get a trailer and everything was working perfectly!!!
completely screwed me 12 hrs before I was to pick up my truck and car hauler Had to spend additional $2500 to rent a larger truck.
need back up cameras for safety. I would pay more.
Awesome service
The Customer Service agent was very friendly, courteous, and thoroughly explained details! He even upsold me some items that turned out to be very helpful!! I will go back in a few months when I need to move my things into my new home! Well done!! Not like the jerk in Big Timber, I might add. I said "I will NEVER use U-Haul again!!!!" He's giving you all a BAD name!
haul needed an oil change
Very easy pick up and great to have after hours drop off
tail light was not working when we hooked up trailer however they were able to fix it but it did delay us slightly.
The gentlemen who worked with us was very accommodating. Great customer service!
Everything was easy and great.
Person helping me was great
The customer service was excellent. The gentleman who helped me went out of his way to make sure the utility trailer I rented was the right one for me.
Took a while for the attendant to find the reservation in the computer because it was misspelled when entered. Then had to go to different building for another attendant to hook up. After hookup and started to drive ahead realized the second trailer was hooked underneath and had to get a jack and uncouple them. Then had to go back in and pay for it. Nearly 40 minutes involved.
Taylor is fantastic
At drop off I was meet with a very professional man named Scott he was very helpful and personal at drop off. I will visit this location and use your service in the future.
It's fine.
He could listen not dismiss me when I told him about the truck. I had a mask on. ANDI took the truck back a day early and had wished to get credit for the $40/day. When I reserved it she told me I could. The attendant dismissed me. That's not good business.
Very helpful Staff...Most Highly Recommend!
Great service reps T this plCe! They are the greatest!thank you with respect for serving.
Awesome people!
I called to say I was dropping the trailer. The staff person said that I was not supposed to drop it there - that if I did, the cost could double. She told me to call the Bozeman location and tell them to change something. So I called the U-Haul 800 number. While on hold, I accessed the app on my mobile phone. The app said to drop it at the Lyndale location. Then Marie came on the line on the 800 number, and told me that there was no problem dropping it at Lyndale. When I actually dropped it, everything was fine - but the misinformation on the phone cost me 10-15 minutes of lost time. Final comment - the email you sent with "receipt attached" had a .png file attached that showed the rental, but with a zero charge. So I have no idea, based on this document, how much you charged me. I think your systems need some work.
Very hard to get in and out.of trucks are parked on the side of the road.
Great hard working help, the young lady was perfect.
no improvements needed! I've rented a fair amount of uhauls and this location is particularly good.
Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!
This location they where rude and unhelpful. Instead of trying to help me resolve my problem he pushed it off as not his problem. No advise on who to call to get any help with what I needed. Then proceed to show me how I should have hooked the latch. While using all of his body weight to close it I said "Now how do you expect me a person half your size to do that"? Two females loading and unloading this uhaul and you expect us to have the power of a double our size MAN? UNBELIEVABLE!!!! Just unbelievable this experience has shown me that business dont care for your safety they just want you money.
They U-Haul team was friendly, helpful, and easy to work with. I appreciate the service I received. Thank you, Helena U-Haul location!
I have used this location for local support many times. They have a new manager, whose name I do not yet have in my memory, but she was extremely helpful by providing additional equipment that helped me offload the trailer and completed my check-in process in less than 5 minutes.
I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn’t even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??
Always a pleasure to deal with the professional employees at this location!!
The two women working the counter today showed FABULOUS customer service. please tell them thanks. (Helena, MT, Lyndale location, August 11 in the A.M. )
People where great. Fast and efficient.
The person who checked in at the Helena location was very helpful. Gave us a great trip on a great Mexican restaurant. Thanks to you all. David Sailer
I reserved a 20' truck online over a week before my pick-up date. Even with my reservation there was not a 20' truck available when I arrived at my reservation time. If you want people to make a reservation then have what they reserve on hand when they come.
Too busy not enough staff
Glitch in the online system to be expected occasionally with any company or business. The important thing is that the employees make things right. 10 out of 10 points for every location I dealt with in the last 2 transactions. Actually 11 or 12 points of 10 because with the 4 locations I interacted with, some employees went beyond what was required or expected, all were professional, super courteous and friendly. Taylor at the Helena location was exemplary in handling the minor setbacks. The rest of the crew top notch also. Companies that hire the right people are great to do business with! Thanks!!!
Security questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.
The gal who rented to me in was super helpful and sweet. The guy who checked me back in was nice.
Make your invoice/bill more clear and understandable.
Price was way higher than quoted. Fuel estimate and costs and fees should be included.
Taylor was very appologetic to the experience I had at the Seattle Locations as I rented a 15' Uhaul day before this one for personel use. the unit sat 2-3" lower on right side.
When my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.
The service I have received from U-haul EVERY TIME I have used their services has always been top notch. From their employees to their equipment to their very clean organized shop.
Provided help w loading trailer and offered advice on unloading. Very helpful since we had never trailered a car before.
Easy to find and quick drop off.
Very straightforward process, helpful staff. Nice.
Taylor was wonderful! She was helpful and her smile made my experience easy. Thank you Taylor, you are appreciated. ??
Good service, good people, good equipment. I do not have any suggestions for improvement. You did a very good job for my needs.
Thank You
As always best service, and again my move was so easy with Uhaul! thank you!
Hard time understanding computer program and most of the data was already there from me inputting the user data when I reserved the trailer.
Great service, will be renting again within the month.
Great job! Thank you.
Horrible leak in the moving truck which left my couch soaked! I was compensated $50 for $1,000 couch.
Everyone was very friendly and helpful.
In and out WAY too hard. With the Cedar street location so close, I can NOT possibly imagine why somebody would use this location. The woman who helped us however was a CHAMP! She was so positive, helpful and hustled like hell. If ran a business in Helena she would already be hired away. But the location - lord. If I was the franchisee with Cedar street so close, I'd sell and get out.
nope, they did fine. I will be back.
We did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.
Clay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!
The service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.
A little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.
I am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!
Clean and friendly
The only problem was there wasn't sufficient lighting in my storage unit.
My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs
Great experience.
Fantastic Facility!
a safe place to store things
Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.
Some staff were inpatient but other then that very nice
Clean units and customer service was excellent! I will recommend use at this location to others!
Great clean and secure location, helpful and friendly staff!! Thanks!
Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.
If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.
Wish it had an elevator.... Super clean!
Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!
Very friendly and helpful. Would use again because that free month is awesome!!
The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!
Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!
The Helena crew went above and beyond. EXCELLENT!!!
This facility was very helpful and efficient. The staff were friendly and professional.
I have been doing business on Lyndale for years and have always had good service.
Courtesy and Knowledge Plus!
Very positive profficient.thank you.
None
Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!
Awesome management with even better employees! Helena Uhaul will always have my business!
The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul
Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.
Very helpful, informative and friendly staff. Thanks
The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.
We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.
We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training
You would do better if you pro rated days of the month, over.
They will do anything to get more money out of people and don't follow their contracts.
I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.
Clay went above and beyond to help. Thank you very much!
Shockingly great experience. From personalized storage service, to friendly customer service, A+
Guys were great and very helpful. Real nice facility and really like the level of security.
The storage area worked well.
Very clean and secure. We felt that our belongings were in a safe place.
Staff is very helpful, patient, and accommodating. I'm so appreciative.
Everyone was very pleasant
Thanks
Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.
Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.
Very professional and willing to accomodate needs . Thank you
Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!
Efficient, prepared, top-notch
The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!
Great service thanks
Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased
Good experience.
The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!
We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.
The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend
The strongback service was outstanding
An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great
I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!
Awful service
Fantastic! The best U-haul experience we've had to date! A model of service and quality.
I had a good experience using this storage facility.
What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.
Always friendly, and made sure that my purchasing experience was easy and fast.
Thank you
Nice
Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.
Great facility and staff
Clay and his staff are so helpful and professional!
Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.
Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.
The staff made my experience very simple and straight forward. Thank you!
The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.
