Customer Reviews for U-Haul Moving & Storage of Helena

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Helena

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Zak R. | Overall Experience |
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Ok, SO I had a terrible moving experience (That's what I get for not just going with Uhaul in the first place). I spoke with Taylor, the GM, at my Uhaul branch and she was absolutely amazing! She got me my first 30 days for my storage unit for free and got me a unit close to the door for my very very crappy moving company to deliver my stuff to. The price was comparable to many other storage facilities AND offered heated storage which was a HUGE bonus for me to not have my things in a storage unit where the outdoor temp can fluctuate between -5 degrees and 50 degrees in a weeks period. Every time I was at the unit the common area was clean and well lit. The staff was always super helpful whenever I needed assistance. My only gripe about the whole thing is that their parking situation could be a little better. It was difficult trying to get a Dodge truck and covered trailer in there because loading docks had parking blocks on them that could be easily tripped over loading and unloading trailers (and in my case, made it impossible to lower my covered trailer's loading ramp down, {This however would be a non-issue if you are using a Uhaul rental truck/trailer}) and so the only other entrance to the building is not well designed to handle a vehicle with an attached trailer for unloading and loading, but we got it done. It's because of the STELLAR customer service I experienced with Taylor (The GM) that I will never bother with a moving company again and just go straight to Uhaul for any and all moving and storage needs. PS. PLEASE PLEASE If you choose to use a moving company make sure you RESEARCH and check the Better Business Bureau for that specific moving company.

Heather M.
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I believe the gentleman who helped me was named Samuel. He went above and beyond to make sure that I was able to rent the trailer. I had some electrical issues and was afraid my whole trip would be waisted. He made sure I was able to get a trailer and everything was working perfectly!!!

Trisha B.
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Customer did not leave a comment.

AMY W. | Overall Experience |
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Customer did not leave a comment.

Angelina C.
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Customer did not leave a comment.

casey B.
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completely screwed me 12 hrs before I was to pick up my truck and car hauler Had to spend additional $2500 to rent a larger truck.

CASEY B.
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Customer did not leave a comment.

Christy M.
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need back up cameras for safety. I would pay more.

roger L.
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Customer did not leave a comment.

KATHY PETERSON B.
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Awesome service

Marie M.
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The Customer Service agent was very friendly, courteous, and thoroughly explained details! He even upsold me some items that turned out to be very helpful!! I will go back in a few months when I need to move my things into my new home! Well done!! Not like the jerk in Big Timber, I might add. I said "I will NEVER use U-Haul again!!!!" He's giving you all a BAD name!

Wayne D.
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Customer did not leave a comment.

Daniel B.
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Customer did not leave a comment.

Alice O.
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haul needed an oil change

Timothy D. | First Impressions |
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Customer did not leave a comment.

Jack W.
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Customer did not leave a comment.

Amy S.
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Very easy pick up and great to have after hours drop off

Brian C.
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Customer did not leave a comment.

Thomas L.
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tail light was not working when we hooked up trailer however they were able to fix it but it did delay us slightly.

Michelle C.
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Customer did not leave a comment.

Michelle C.
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Customer did not leave a comment.

Jaydy R.
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The gentlemen who worked with us was very accommodating. Great customer service!

BENJAMIN W.
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Customer did not leave a comment.

Thomas B.
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Everything was easy and great.

John L.
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Customer did not leave a comment.

KATHY PETERSON B.
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Person helping me was great

DANIEL M. | Overall Experience |
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Customer did not leave a comment.

JERRY WILLIAM M.
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The customer service was excellent. The gentleman who helped me went out of his way to make sure the utility trailer I rented was the right one for me.

JOE N.
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Customer did not leave a comment.

rita D.
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Took a while for the attendant to find the reservation in the computer because it was misspelled when entered. Then had to go to different building for another attendant to hook up. After hookup and started to drive ahead realized the second trailer was hooked underneath and had to get a jack and uncouple them. Then had to go back in and pay for it. Nearly 40 minutes involved.

Whitley O.
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Customer did not leave a comment.

MICHELLE E. | First Impressions |
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Taylor is fantastic

Stephanie G.
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Customer did not leave a comment.

sheri W.
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Customer did not leave a comment.

Michael O.
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Customer did not leave a comment.

Sean S.
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Customer did not leave a comment.

KENNETH ALAN C.
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At drop off I was meet with a very professional man named Scott he was very helpful and personal at drop off. I will visit this location and use your service in the future.

Valerie M.
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Customer did not leave a comment.

Brad B.
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It's fine.

Rick C.
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He could listen not dismiss me when I told him about the truck. I had a mask on. ANDI took the truck back a day early and had wished to get credit for the $40/day. When I reserved it she told me I could. The attendant dismissed me. That's not good business.

Mike H.
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Customer did not leave a comment.

DENNIS LEE V.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

CHRISTOPHER P. | First Impressions |
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Very helpful Staff...Most Highly Recommend!

DANIEL M. | First Impressions |
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Customer did not leave a comment.

Don P. | Overall Experience |
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Great service reps T this plCe! They are the greatest!thank you with respect for serving.

Candace F.
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Awesome people!

MARTIN F.
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I called to say I was dropping the trailer. The staff person said that I was not supposed to drop it there - that if I did, the cost could double. She told me to call the Bozeman location and tell them to change something. So I called the U-Haul 800 number. While on hold, I accessed the app on my mobile phone. The app said to drop it at the Lyndale location. Then Marie came on the line on the 800 number, and told me that there was no problem dropping it at Lyndale. When I actually dropped it, everything was fine - but the misinformation on the phone cost me 10-15 minutes of lost time. Final comment - the email you sent with "receipt attached" had a .png file attached that showed the rental, but with a zero charge. So I have no idea, based on this document, how much you charged me. I think your systems need some work.

Dean G.
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Customer did not leave a comment.

DARLENE ROBERTA W.
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Very hard to get in and out.of trucks are parked on the side of the road.

JEANETTE H.
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Customer did not leave a comment.

Brille G.
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Customer did not leave a comment.

Aubrey S.
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Customer did not leave a comment.

Kaiser L.
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Customer did not leave a comment.

CHARLES P.
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Customer did not leave a comment.

Pat S.
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Great hard working help, the young lady was perfect.

ANITA J.
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Customer did not leave a comment.

Darik C.
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Customer did not leave a comment.

DOUGLAS B.
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no improvements needed! I've rented a fair amount of uhauls and this location is particularly good.

Juliana B. | Overall Experience |
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Thank you so much! U Haul Helena guides and supported my mom and myself through a new experience as spring semester ended amidst the pandemic. My family is in coastal Carolina; U Haul Helena service was second to none as I asked about boxes, packaging and ....someone to help carry boxes all in the final 12 hrs after finals ended. We DID it! Thank you!

ALISSA M.
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This location they where rude and unhelpful. Instead of trying to help me resolve my problem he pushed it off as not his problem. No advise on who to call to get any help with what I needed. Then proceed to show me how I should have hooked the latch. While using all of his body weight to close it I said "Now how do you expect me a person half your size to do that"? Two females loading and unloading this uhaul and you expect us to have the power of a double our size MAN? UNBELIEVABLE!!!! Just unbelievable this experience has shown me that business dont care for your safety they just want you money.

DANIEL G.
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They U-Haul team was friendly, helpful, and easy to work with. I appreciate the service I received. Thank you, Helena U-Haul location!

Michaela B.
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Customer did not leave a comment.

THOMAS DENNIS P.
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Customer did not leave a comment.

JEFF W.
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Customer did not leave a comment.

Steven E.
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I have used this location for local support many times. They have a new manager, whose name I do not yet have in my memory, but she was extremely helpful by providing additional equipment that helped me offload the trailer and completed my check-in process in less than 5 minutes.

Dana O. | Overall Experience |
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I paid for a 10x10x10 space (or something like that). There was a pole in the middle of it this cutting the space into quadrants. The space I paid for is NOT the space I got. The store wouldn’t even offer me a discount! AND...there is NO elevator. NO ELEVATOR?!??

Mary H.
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Always a pleasure to deal with the professional employees at this location!!

WILLIAM R.
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Customer did not leave a comment.

Stephan L.
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Customer did not leave a comment.

michelle S.
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The two women working the counter today showed FABULOUS customer service. please tell them thanks. (Helena, MT, Lyndale location, August 11 in the A.M. )

Bruno J.
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Customer did not leave a comment.

Jason L.
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People where great. Fast and efficient.

William B.
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Customer did not leave a comment.

Richard P. | First Impressions |
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Customer did not leave a comment.

Hannah H.
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Customer did not leave a comment.

MARTIN TATE H.
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Customer did not leave a comment.

David S.
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The person who checked in at the Helena location was very helpful. Gave us a great trip on a great Mexican restaurant. Thanks to you all. David Sailer

RICHARD D.
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Customer did not leave a comment.

BENJAMIN L.
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I reserved a 20' truck online over a week before my pick-up date. Even with my reservation there was not a 20' truck available when I arrived at my reservation time. If you want people to make a reservation then have what they reserve on hand when they come.

Candy W.
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Too busy not enough staff

Richard R.
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Glitch in the online system to be expected occasionally with any company or business. The important thing is that the employees make things right. 10 out of 10 points for every location I dealt with in the last 2 transactions. Actually 11 or 12 points of 10 because with the 4 locations I interacted with, some employees went beyond what was required or expected, all were professional, super courteous and friendly. Taylor at the Helena location was exemplary in handling the minor setbacks. The rest of the crew top notch also. Companies that hire the right people are great to do business with! Thanks!!!

KENNETH B.
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Customer did not leave a comment.

trevor l. | Overall Experience |
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Security questionable. Lighting adequate. The pay extra to get in outside of office hours is a scam. Facility not always opened at scheduled time. Staff is great when you can find them and get help. Facility is clean. I've watched maintenance slip further with each month. Mistery water leak into my unit was the nail in the coffin.

Melissa F.
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The gal who rented to me in was super helpful and sweet. The guy who checked me back in was nice.

Carrie F.
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Customer did not leave a comment.

Pamela L.
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Make your invoice/bill more clear and understandable.

KYLE H.
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Price was way higher than quoted. Fuel estimate and costs and fees should be included.

Paul H.
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Taylor was very appologetic to the experience I had at the Seattle Locations as I rented a 15' Uhaul day before this one for personel use. the unit sat 2-3" lower on right side.

Laura D. | Overall Experience |
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When my mother passed away, I needed a place to store her items so I could sort through them all. I was able to get the right size unit immediately, and had access whenever I needed it. The staff was always super professional and helpful. I also very much appreciated how quickly COVID measures were adopted so that the facility was safe.

BONNY JEAN M.
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The service I have received from U-haul EVERY TIME I have used their services has always been top notch. From their employees to their equipment to their very clean organized shop.

Adrienna H.
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Provided help w loading trailer and offered advice on unloading. Very helpful since we had never trailered a car before.

RANDY W.
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Easy to find and quick drop off.

Trina F.
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Very straightforward process, helpful staff. Nice.

Emily L.
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Taylor was wonderful! She was helpful and her smile made my experience easy. Thank you Taylor, you are appreciated. ??

Jon T.
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Customer did not leave a comment.

DAVID G.
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Customer did not leave a comment.

Marty P.
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Customer did not leave a comment.

JAMES S.
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Customer did not leave a comment.

Philip A.
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Good service, good people, good equipment. I do not have any suggestions for improvement. You did a very good job for my needs.

Damon W.
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Thank You

RICHARD N.
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As always best service, and again my move was so easy with Uhaul! thank you!

TERRY G.
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Hard time understanding computer program and most of the data was already there from me inputting the user data when I reserved the trailer.

DANIEL E.
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Great service, will be renting again within the month.

Daniel T.
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Great job! Thank you.

Ann B.
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Customer did not leave a comment.

Amanda M.
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Horrible leak in the moving truck which left my couch soaked! I was compensated $50 for $1,000 couch.

Arthur G.
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Customer did not leave a comment.

Tracy D.
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Everyone was very friendly and helpful.

APRIL MARIE S.
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Customer did not leave a comment.

JEFFREY B.
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In and out WAY too hard. With the Cedar street location so close, I can NOT possibly imagine why somebody would use this location. The woman who helped us however was a CHAMP! She was so positive, helpful and hustled like hell. If ran a business in Helena she would already be hired away. But the location - lord. If I was the franchisee with Cedar street so close, I'd sell and get out.

Richard C.
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Customer did not leave a comment.

Stanley W.
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nope, they did fine. I will be back.

MARTHA H. | Overall Experience |
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We did run across some mice running around in the storage facility. Also was displeased when I delayed a payment by about 2 days when Covid-19 hit us. I was charged a "late fee" and even though I explained my situation (husband just died), no break at all. I thought it was rather inhuman considering the circumstances. I'd never had a late payment to them for the years we had the unit.

Sherry e. | Overall Experience |
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Clay and then Taylor were there to assist with a smile, at any time! Storage made easy and safe!

Dana O. | First Impressions |
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The service was great. What was NOT great was finding out the large storage locker I ordered has a support beam running through it. That makes is functionally NOT the size of the locker I rented. You should inform clients and offer a discount. That is crap.

sean l. | Overall Experience |
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Customer did not leave a comment.

Adam F. | Overall Experience |
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A little pricey, but extremely secure with heated indoor units, and very friendly, professional staff/Owner.

Anita C. | First Impressions |
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I am extremely impressed by the professionalism, willingness to take the time to show me my options, and helpfulness of your incredible employee, Sam! He was truly amazing. He was fairly busy and the only employee there, yet was calm, collected, and incredibly efficient. You are very fortunate to have him taking care of your business. Thank you for the great experience! I will definitely recommend you to others!

SUZANNE E. | Overall Experience |
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Customer did not leave a comment.

James R. | First Impressions |
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Clean and friendly

Dellanno F. | Overall Experience |
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The only problem was there wasn't sufficient lighting in my storage unit.

carrole s. | First Impressions |
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My friend had to leave before I got there, so he ask them to please help me by putting my boxes in the storage unit for me, as I have a disability. They were polite, but no one helped me move the boxs

Robert F. | Overall Experience |
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Great experience.

Cal M. | First Impressions |
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Fantastic Facility!

KAREN P. | Overall Experience |
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a safe place to store things

Linda G. | Overall Experience |
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Everyone at U-Haul in Helena, MT was professional, courteous and super helpful! Would most certainly recommend this office to anyone.

Shasta H. | Overall Experience |
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Some staff were inpatient but other then that very nice

Timothy L. | Overall Experience |
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Clean units and customer service was excellent! I will recommend use at this location to others!

SARAH H. | Overall Experience |
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Great clean and secure location, helpful and friendly staff!! Thanks!

SARAH H. | Overall Experience |
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Very impressed with this facility and staff. I have had some very negative experiences with UHaul in other cities but this storage will get both my return patronage and highest recommendations.

Gloria L. | Overall Experience |
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If I needed a storage unit in Helena again, I would go to U-Haul! The place was always clean and picked up. Clay and his workers were awesome. So knowledgable, professional and friendly.

travis t. | First Impressions |
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Wish it had an elevator.... Super clean!

Briggs A. | Overall Experience |
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Very helpful and considerate. When staff noticed I was assigned to move my heavy fur other into a second story unit, they immediately offered an available unit on the ground floor. 5 stars hands down!

cindy t. | Overall Experience |
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Very friendly and helpful. Would use again because that free month is awesome!!

Joseph T. | First Impressions |
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The folks at U-Haul in Helena were super helpful and kind in providing their advice for my moving situation and were prompt to set me up with the affordable storage I need!

Timothy L. | First Impressions |
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Employees were excellent and very professional. I will use Uhaul moving and storage of Helena again!

Richard B. | First Impressions |
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The Helena crew went above and beyond. EXCELLENT!!!

Leslie S. | First Impressions |
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This facility was very helpful and efficient. The staff were friendly and professional.

Linda R. | Overall Experience |
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I have been doing business on Lyndale for years and have always had good service.

Sherry e. | First Impressions |
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Courtesy and Knowledge Plus!

Ramona H. | First Impressions |
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Very positive profficient.thank you.

Angie G. | Overall Experience |
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None

Thomas S. | First Impressions |
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Everything was excellent on both ends. The young guys in Helena (Stephen & Tristan) were awesome!

Hunter M. | First Impressions |
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Awesome management with even better employees! Helena Uhaul will always have my business!

Lonna A. | Overall Experience |
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The employees were helpful my stuff was secure. I even was gifted a couple days while moving my belongings out. I feel blessed for the service I received by Helena Haul

Brielle G. | First Impressions |
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Fast, friendly, helpful service. Nicest, cleanest storage unit I have ever seen.

misty w. | First Impressions |
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Very helpful, informative and friendly staff. Thanks

Susan b. | First Impressions |
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The manager was patient and kind, and walked me through every aspect of the storage containers. Pricing, Hours, Loading Dock, Entry. He offered use of dollys and gave me a discount on a lock.

Mike W. | Overall Experience |
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We keep getting storage bills after I paid and turned in card keys. First month was free but next 3 days cost over $54. Now they $20.00 for a late fee . Something wrong somewhere, over.

debbie g. | First Impressions |
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We have not moved our stuff in yet, but we stopped in to see the spaces we had “rented” a month ago, much to our surprise we didn’t have a reservation. The space looks great, but staff needs training

Mike W. | First Impressions |
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You would do better if you pro rated days of the month, over.

Edward H. | First Impressions |
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They will do anything to get more money out of people and don't follow their contracts.

Warren J. | Overall Experience |
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I had nothing but the best service from Clayton and his staff. They treated me as I was the most important customer they had, but I noticed they treated all the customers around me the same way.

Gazie R. | Overall Experience |
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Clay went above and beyond to help. Thank you very much!

Fred W. | First Impressions |
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Shockingly great experience. From personalized storage service, to friendly customer service, A+

Jeff B. | First Impressions |
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Guys were great and very helpful. Real nice facility and really like the level of security.

Eric G. | Overall Experience |
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The storage area worked well.

Maryann c. | Overall Experience |
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Very clean and secure. We felt that our belongings were in a safe place.

Yvette M. | Overall Experience |
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Staff is very helpful, patient, and accommodating. I'm so appreciative.

Nicole M. | Overall Experience |
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Everyone was very pleasant

kim h. | Overall Experience |
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Thanks

Len D. | Overall Experience |
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Nice facility. Great staff Manager was awesome to work with. Storage prices were a little high but worth it.

david s. | Overall Experience |
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Clay and his team did a fantastic job ensuring that our needs were met - from the first moment we walked through the door and during every subsequent interaction.

kirk s. | Reservation |
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Very professional and willing to accomodate needs . Thank you

kathleen m. | Overall Experience |
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Clay was extremely helpful and during a very stressful move for my mother, helped the process go much easier. Thanks!

FRANK W. | Overall Experience |
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Efficient, prepared, top-notch

DeLores D. | Reservation |
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The manager was exceptional. Very professional and courtesy and helpful. I would certainly recommend this location and staff, anytime !!

Clinton H. | Overall Experience |
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Great service thanks

justin l. | Overall Experience |
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Place is run great, manager Clay is a very helpful and professional person to work with. Very pleased

carol r. | Overall Experience |
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Good experience.

mary r. | Overall Experience |
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The facilities were always clean and secure. The staff was always friendly and helpful, every time I went in. I will definitely recommend you to others. Thank you!

Stephen B. | Overall Experience |
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We rented 6 x 10 unit to help us store extra furniture and household items so that we could stage our house for sale. The manager and his staff at U-Haul were exceptionally helpful and friendly.

Shanea M. | Overall Experience |
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The price for 1 storage unit was very expensive and small. For the price I could have gotten a bigger unit someplace else. Also it seemed that they needed more staff working during the holiday weekend

Adell d. | Overall Experience |
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The strongback service was outstanding

scott m. | Overall Experience |
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An amazingly clean facility. The restrooms are like hospital operating rooms they are so clean. We will definitely use their services again. The staff made it so easy and the online was great

patty h. | Overall Experience |
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I am only recommending the Helena facility. I had the worst experience of my life with Uhaul and will bad mouth them until I die!

katie l. | Overall Experience |
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Awful service

Chad P. | Overall Experience |
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Fantastic! The best U-haul experience we've had to date! A model of service and quality.

curt r. | Overall Experience |
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I had a good experience using this storage facility.

Sherry p. | Overall Experience |
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What a efficient and easy experience! If in the future I need extra storage, I will choose your storage. Many thanks. Also, for my introductory rent fee mo.

Grace W. | Overall Experience |
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Always friendly, and made sure that my purchasing experience was easy and fast.

Melanie M. | Overall Experience |
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Thank you

robin p. | Overall Experience |
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Nice

dave e. | Overall Experience |
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Perfectly mated my moving/storage needs. The staff was EXTREMELY accommodating and pleasant. Overall, an excellent experience.

JIM C. | Overall Experience |
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Great facility and staff

Terri H. | Overall Experience |
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Clay and his staff are so helpful and professional!

Chere J. | Overall Experience |
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Storage and staff were great. The truck we drive cross country was a bit worn out. We were disappointed with it. But here in Helena all was very good.

Richard S. | Overall Experience |
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Uhaul met my needs and the guy that rented my unit to me was great. Made me feel welcome and no matter how big or small your transaction was that my business was appreciated the same.

adam s. | Overall Experience |
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The staff made my experience very simple and straight forward. Thank you!

mandie s. | Overall Experience |
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The people at this location were exceptional in their work. Very, very good to work with, and also friendly, helpful, and courteous. Great management at the Helena store.

No reviews have been submitted for this location.

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