Customer Reviews for U-Haul Moving & Storage of Helena

3,763 reviews

990 E Lyndale Ave   Helena, MT 59601
(just west of Probuild)

(406) 443-7750

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(406) 443-7750

990 E Lyndale Ave
Helena, MT 59601
(just west of Probuild)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER RAY S. 
Rating:
5.0

Sam, did an excellent job. Highly impressed.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Have small cargo trailers available. I had to drive 65 miles to pick up a 5x8 trailer. If the roads had been icy I would have had to cancel my rental reservation.

NANCY O. 
Rating:
5.0

Jacob Clark was the clerk and he was very helpful and friendly!

Serena A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LANCE S. 
Rating:
4.0

I reserved a uhaul but they didn't have it so had to downgrade to a truck when I got there. Do I get 50 dollars

THANH H. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

SHILOH H. 
Rating:
5.0

Both Jacob and esp. Sam were very helpful.

MARTIN R. 
Rating:
4.0

Have the size needed on hand.....Not charge so much more to leave the trailer 65 miles away

DUANE D. 
Rating:
3.0

Representative did not help with the issues I faced during this rental experience.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

NORD LEE J. 
Rating:
3.0

Straps were frayed. Hard to insert in ratchet. Ramp pins needed lubrication. Hard to pull out. Helena clerk neglected to tell me not to back up with tow dolly or recommended speed limit. Whitehall, MT dealer(where I live), very helpful and pleasant. Checked that I have everything hooked up right.

DEBRA R. 
Rating:
5.0

They were awesome

CURTIS V. 
Rating:
5.0

Sam is amazing customer service professional. Truly a one-man show at the Lyndale location in Helena. Most amazing experience and service always when I come into this location especially when Sam is here! Anybody in Montana should use this location as their go-to location when renting or working with you all storage building any of your needs. Again I would give them five stars and then some for his kind professional and attend to service to all of his customers needs!

BRIAN S.  |  First Impressions 
Rating:
1.0

I rented a pickup for a couple of hours. Amount initially charged to my Discover card was $57.93 (including an estimate of 25 miles). When i returned the pickup I was told the change was $41 and change (did NOT travel 25 miles). The clerk could not print me a receipt and said I would get an email receipt. Never received an email receipt and my Discover Card was charged $57.93. NOT A HAPPY CAMPER! I will go back to your store tomorrow to attempt clean up this mess.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H.  |  First Impressions 
Rating:
5.0

Excellent customer service.

JUSTIN H. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Fast and efficient help.

JOSHUA E. 
Rating:
5.0

Night and day difference from Bozeman.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

CECILIA M. 
Rating:
4.0

Everything was good

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Staff provided answers to all my questions and worked to make sure I was familiar with the facility. Staff efficient and welcoming.

Mary K.  |  Overall Experience 
Rating:
5.0

I can't think of a single recommendation. I was treated with respect and the staff made it easy for us to complete our move.

MARY K. 
Rating:
2.0

Customer did not leave a comment.

Nateshia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN D. 
Rating:
4.0

Customer did not leave a comment.

Tiffany m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very kind and professional

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

BARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Nothing!

John F. 
Rating:
5.0

Customer did not leave a comment.

Andre me G. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

Everyone who worked when I picked up was super helpful. One of my fav uhaul locations

HANNAH U. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

I will definitely recommend this location and likely use it again in the future. Staff was professional and helpful!

Samantha E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALEXIS RAE M. 
Rating:
2.0

Reserved a 10 ft truck. Was told there were no trucks available 1 hr before I was to pick up. My belongings were sitting outside bcuz my landlord inspected my apt. and no truck!! Helena got me into a 15 ft, local only truck but i would have to drive to billings and back to helena to drop it off. I spent $68 filing it in helena (it was at 1/2 a tank) 45 to 50 mph all the way, trying to fight to keep the truck between the white lines. I was so scared when I finally got to billings that I couldn't stop shaking. I've used uhaul for 30 years but doubt I'll use them again.

Lois-Lea D. 
Rating:
1.0

Very unhappy that u box sat somewhere in 13 inches of water and literally destroyed much of my furniture and other personal items. No one advised of this, why? Will be filing a claim.

WALTER BARRY G. 
Rating:
5.0

It was a smooth process and I was pleased as how clean and secure the facility was.

MORGAN M.  |  First Impressions 
Rating:
5.0

Could not have been better.

David C. 
Rating:
5.0

Mike was very patient and helpful making the unloading and transporting of my belongings from the warehouse to my storage unit.

James B. 
Rating:
5.0

Staff are extremely nice and helpful. The facility is very clean and well maintained. I would highly recommend to anyone!

KIMBERLY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
4.0

Customer did not leave a comment.

E M. 
Rating:
5.0

Customer did not leave a comment.

Aura A.  |  Overall Experience 
Rating:
5.0

Nothing went very smooth

STACY S. 
Rating:
5.0

Customer did not leave a comment.

MARILYN ANNE F. 
Rating:
5.0

Customer did not leave a comment.

jamie h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Very helpful and accommodating staff at this location.

James B. 
Rating:
4.0

Customer did not leave a comment.

GRANT D. 
Rating:
5.0

Excellent prompt customer service!

Stephanie L. 
Rating:
5.0

More power!!!! Yea w

Randell C. 
Rating:
5.0

Staff was very helpful and pleasant, helped load vehicle on to trailer, excellent service! Thank you.

Virginia F. 
Rating:
1.0

I reserved the smallest size van and they gave me a big truck that I didn't want or need, costing me an extra $100 in gas. Interior was dirty and exterior (including windshield) was filthy. Radio didn't work in truck. Worst U-haul rental experience ever. And I've done about ten moves with U-Haul.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

Rick E. 
Rating:
5.0

It was a great experience!!

ROSS R. 
Rating:
5.0

They were very helpful. Helped secure the trailer and made sure it was fully operational. Very friendly and responsive staff.

Jeffrey B. 
Rating:
5.0

You need to more clearly advise customers of the charges related to drop off after hours. My bill doubled when I returned my rental after operating hours. Had I been aware of the additional cost I could have easily returned the vehicle earlier. I was attending Carroll College move-in day with my son, and had a day long schedule of events I was trying to attend. The vehicle was sitting in the Carroll College parking lot all day an I would have returned it sooner if I was aware of impending additional charges.

JOHN P. 
Rating:
3.0

My whole moving trip was based on original agreement. Hitch ended up not coming in. I had to buy it from another place. Trailer got totaled so getting another one was a day late. Worker at Cedar store was rude about whether or not my vehicle would pull trailer when on phone said it was ok. It was a mess from the start.

LAURENE C. 
Rating:
4.0

The left trailer light went out and we stopped at 5 different UHaul locations (2 in Draper and 3 in Lehi) before we found a location in Provo to help us out. This was in addition to calling roadside assistance who said it would be 45 minutes for someone to help us and then the someone texted us and said it would be 1 1/2 to 2 hours before he could help us.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
4.0

Customer did not leave a comment.

LEAH P. 
Rating:
4.0

Customer did not leave a comment.

CASSIDY H. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
2.0

I received different information from different people. There is also conflicting information on the Uhaul website.

Katherine Z. 
Rating:
5.0

Customer did not leave a comment.

Nancy Anne C. 
Rating:
5.0

Tristan makes each visit to the Helena store (as I prep for a cross country move) a joy and a helpful experience. He will be missed!

Theresa G. 
Rating:
2.0

It was 1 1/2 hour each way and that was hard

krysta K. 
Rating:
3.0

Moving boxes were not stocked in all sizes, and staff did not leave me confident with my equipment rental.

Frank W. 
Rating:
5.0

Your staff are courteous, thoughtful and efficient. Thank you for the great service and the clean pickup.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Summer K.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
3.0

Keep to your promise to reservations. Trucks and storage units. It has been a nightmare , I ended up spending twice as much on new storage shed,because they told me I dint have one when I got to my destination.

Robin C. 
Rating:
4.0

After the BS from a location where I reserved a truck, the ONLY reason I stuck with uhaul was because of Tristan Lewis at the Helena store. Take notice people, he's a keeper!

Heather M. 
Rating:
1.0

Computers and app broken. Overcharged for rental. Truck dirty and poorly maintained. Not happy.

Nate L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

DAQIAN J. 
Rating:
4.0

There was some miscommunication at first. As when I had called we had set up the storage and the truck. However that was not what happen when my kids got there. It was fixed and taken care of. I was charged 62.00 for a truck wr had for a couple hours and a free storage for 30 days. Seems really expensive when I was told 29.00.

Jo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETER F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

We drove away to get gas only to discover there was a leak in the gas line. We had to return to UHaul and wait for them to do the repair.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

Super friendly and accommodating. They really helped out during a very busy cross-county move.

Becky T. 
Rating:
5.0

Had some problems with charging. However, after talking to them we were able to fix the problem. Great experience!

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Jessie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
3.0

My entire experience with Uhaul during this move was terrible. I would recommend NEVER using Uhaul again to anybody that asks. 1) I scheduled a 15' truck in Butte, MT. They called the day before pick up to tell me I had to pick up my truck in Helena, MT (70 MILES AWAY) because my local uhaul didn't have availability. This was after having the reservation for over a month. 2) I also scheduled a 10'x10' storage unit to move in to at my destination. Upon arrival, they said they didn't have any units available and suggested I call around town to see if anywhere else had anything. AGAIN, after having the reservation scheduled for OVER A MONTH. I would never recommend Uhaul to anybody for any moves. 0/5 stars.

Jamie I. 
Rating:
3.0

We were told to use your company because of the K-Mart facility. If Lyndale is to be regarded as convenient for storage of heavy furniture and other heavy household items, then please kindly replace the second level stairs with ramps because your company is not offering any equipment that allows us to safely get heavy items up those stairs. Now I will have to hire another expensive moving crew to get all of those items out of there and it is almost impossible to find reliable and trustworthy moving crews in Helena who actually want to work. My understanding is that move-in to your K-Mart facility would have been much easier. Also, there needs to be enhancement of the instructions for initial entry into the building. The current instructions are not clear about the fact that we have to input access information on two different keypads before entering.

Dr G.  |  Online Move In 
Rating:
5.0

Truck pulled hard to the right other than that truck was great and great service

GARY R. 
Rating:
5.0

The staff were very professional

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

No improvement needed. We appreciate the fact that U-Haul Helena's Lyndale location keeps on hand medium-sized trailers with low, wider tailgates. Both Helena locations (Lyndale and Cedar Street) have very professional, helpful managers and staff. Our "wait times" are always a matter of a very few minutes! Providing free drive-up storage for a month after rentals of trucks and trailers is very generous. We thank you. Scott and Nedra Brown, Helena.

D B. 
Rating:
5.0

Very professional and courteous ! Always a great experience !

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

REBECCA DOLORES E. 
Rating:
4.0

Started out rough. I made an appointment online for last Saturday at 10am. We live in Butte so I called Friday to confirm and ask how long it would be. “Oh your part isn't in and won't be till Monday.” Good thing I called ahead of time because apparently they weren't going to call and tell me that before wasting my gas there. Fast forward almost a week, the guys in the shop made up for the inconvenience by being very friendly and courteous. was told it could take 2-3 hours to fix and they did it in one which saved me a lot of time. They started off meh but finished strong.

Angelique C. 
Rating:
5.0

Customer did not leave a comment.

Kathlene H. 
Rating:
5.0

Customer did not leave a comment.

Airika A. 
Rating:
5.0

Customer did not leave a comment.

Dolly P. 
Rating:
2.0

I don't know why you have online reservations as an option in the location if there isn't actually any vehicles available there. I had to drive 2 hours just to get the truck I'd requested the WEEK prior. Unacceptable

Karla P. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Code given to access building didn't work

Wendy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

roger p.  |  First Impressions 
Rating:
4.0

The employees were really nice, and I'm really thankful that the older gentleman was so willing to help me find the best solution for my needs.

sarah o.  |  First Impressions 
Rating:
4.0

The only complaint I have is that I was told I would receive a free lock with the online payment and rental, yet I still ended up being charged for the lock.

Jenna S.  |  Online Move In 
Rating:
5.0

The customer service was excellent. I originally made reservation via the web since I live out-of-state. However, my daughter who attends college in Helena felt the storage unit we reserved may be too small. I went online to reserve bigger unit but couldn't find a way to cancel my previous reservation. When I called the U-haul storage facility, the person I spoke to took care of cancelling my reservation (no hassle) and moved me to a better unit for my daughter than what I originally reserved. Being so far away, I am so thankful for all of the help that was provided. My daughter successfully moved her stuff in and is very happy with the unit and the service that was provided to her. Thank you, Lyndale U-Haul Storage Facility!! We appreciate you!

Linda G.  |  Online Move In 
Rating:
5.0

🏆👍👍👍👍👍🥇

Carole S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy D.  |  First Impressions 
Rating:
5.0

Very helpful Staff...Most Highly Recommend!

CHRISTOPHER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
4.0

Very positive profficient.thank you.

Ramona H.  |  First Impressions 
No reviews have been submitted for this location.

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