Customer Reviews for U-Haul Moving & Storage of Hemet

7,844 reviews

380 N State St   Hemet, CA 92543

(951) 652-6802

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(951) 652-6802

380 N State St
Hemet, CA 92543

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
1.0

Rental was misrepresented. The rental was supposed to come with 150 miles free, and additional miles charged at $0.49 a mile. They charged $0.79 per mile for all miles, no free miles included.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

Uriah W 
Rating:
5.0

Customer did not leave a comment.

Anthony V 
Rating:
5.0

Great People, Great Customer Service.

George O 
Rating:
1.0

DOLLY SWINGS FISH TAILS ALMMOST CAUSED 4 MAJOR ACCIDENTS HAD TO TRAVEL 15 MILES PER HOUR

LIHONG Z 
Rating:
5.0

Everyone was very nice and helpful.

Melissa M 
Rating:
1.0

The owner was rude and put the wrong pick up and check out time. So I had to change my plans to turn in truck earlier than expected. Truck was dirty and had deep scratches on the front bumber.

Frankie G 
Rating:
5.0

Every thing worked out great. No complaints. Staff was super nice.

Miguel G 
Rating:
3.0

I think the guy who helped me was named Jeremy, he actually did above the norm for the rental. And I have used UHAUL hundreds of times , no exaggeration

WILLIE W 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Good customer service as usual, no hassles.

Desmond M 
Rating:
5.0

Customer did not leave a comment.

Christine g 
Rating:
5.0

Customer did not leave a comment.

dawna h 
Rating:
5.0

Service was great, employees were very understanding and helpful, highly knowledgeable and appreciated. So far everything was good keep up the good work

Brandon C 
Rating:
5.0

Customer did not leave a comment.

Ann K 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Jeremy Douglass is an outstanding employee. Give that man a raise

HECTOR M 
Rating:
5.0

Customer did not leave a comment.

Brenda B 
Rating:
5.0

Awesome Customer Service, very pleased

Ingrid C 
Rating:
2.0

Customer did not leave a comment.

Champagne A 
Rating:
1.0

Systems were down

Travis A 
Rating:
5.0

Customer did not leave a comment.

breeona c 
Rating:
3.0

Customer did not leave a comment.

ROMULO P 
Rating:
5.0

I received very professional and courteous service. It didn’t take long at all to get the cargo van I needed. When I returned it I was checked out within 5 minutes.

RONALD C 
Rating:
1.0

I am still waiting on the weight tickets I requested 2 months ago. I have called approximately 20-30 times. This has been an awful experience. Your customer service is awful and follow-through is non-existent. I will never use Uhaul again and I will tell every service member I know to avoid your services.

Patrick M 
Rating:
4.0

In my case nothing everything went perfectly fine from the time I checked in and when I returned my rental truck.

Dennis M 
Rating:
5.0

Very helpful and fast with the whole process.

Elbert P 
Rating:
5.0

Customer did not leave a comment.

sterling s 
Rating:
5.0

Customer did not leave a comment.

Mike A 
Rating:
3.0

I don't think I'll be using U-Haul again I didn't know that they charge a dollar per every mile. Also had to wait to get the vehicle, and I thought the process should be more like a rental car but I guess it's different.

Delon J 
Rating:
3.0

Customer did not leave a comment.

Amber B 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

Customer did not leave a comment.

doreen m  |  First Impressions 
Rating:
4.0

Friendly and speedy service.

Veronica B 
Rating:
5.0

Nothing

Justin H 
Rating:
5.0

Customer did not leave a comment.

ALEX H 
Rating:
4.0

Contact customer when reservation has been changed.

Deshawna W 
Rating:
5.0

The process was quick and straightforward. Good equipment. 5 stars

james w 
Rating:
5.0

Great service

Eduardo S 
Rating:
3.0

Customer did not leave a comment.

Robert W 
Rating:
1.0

Customer service was horrible. Truck was malfunctioning during use. Transmission was going out.

Jesse B 
Rating:
5.0

Easy pickup, online reservation was easy and drop off was just as easy and simple.

Maria B 
Rating:
5.0

Good customer service as usual, check in and return is always quick and easy.

Desmond M 
Rating:
5.0

There's nothing I can think of that you haven't already done

Alex G 
Rating:
2.0

No help at the counter. 11 ppl in line. Truck was filthy

GERALD D 
Rating:
5.0

Nothing just keep what you're doing you guy's are great

Raymond D 
Rating:
5.0

Both Nathan’s were Great.

ryan S 
Rating:
5.0

Customer did not leave a comment.

Jerry N 
Rating:
5.0

Customer did not leave a comment.

Shawn C 
Rating:
4.0

Customer did not leave a comment.

Jose G 
Rating:
5.0

I don't see nothing to improve I didn't have no problem with the helper or the truck go U-Haul

Bobby M 
Rating:
5.0

Great service

Carlos J 
Rating:
5.0

Customer did not leave a comment.

Jerry N 
Rating:
5.0

Customer did not leave a comment.

DeVora B 
Rating:
3.0

Rented a U Haul trailer to pick up heavy items, noticed once loaded tires were low, they seemed ok with no load, had to drive slowly to location to inflate tires 30 minutes from planned route, there no gas stations with air supplies were to fill trailer tires, tires were 35 PSI instead of recommended 65PSI, this is something expected, I’m renting equipment that is expected to be ready to go, the visual safety inspection does not include checking obvious items that UHaul maintenance should include. I am now going to be suspicious of your rental equipment and will post in Social Media to beware of rental equipment from this and other U Haul sites.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

Ronald T 
Rating:
5.0

Very easy check in fast

Fred E 
Rating:
5.0

Customer did not leave a comment.

Tonya G 
Rating:
5.0

Staff was nice and very helpful

Kimberly L 
Rating:
5.0

Just keep up the good work.

Julie C 
Rating:
4.0

Advise the customer at pickup that drop off can be accomplished with the parking lot attendant, you do not need to come inside & wait in line to do the equipment turn in.

Michael M 
Rating:
5.0

Nothing

Dwight K 
Rating:
5.0

Very quick drop off. Polite and easy. No issus. Have used this link cation numerous times over past 20 years and no issues.

Patricia P 
Rating:
5.0

Outstanding service and follow up

Donald H 
Rating:
5.0

Customer did not leave a comment.

Desmond M 
Rating:
1.0

Customer did not leave a comment.

nicole s 
Rating:
5.0

Check tires of truck. This truck was dangerous to drive. While driving on freeway, steering wheel bounced like crazy. It was a hard and long drive today.

Aldo F 
Rating:
5.0

Customer did not leave a comment.

Ivonne T 
Rating:
5.0

Customer did not leave a comment.

Tanya E 
Rating:
5.0

Customer did not leave a comment.

Exau D 
Rating:
5.0

Great customer service ! Austin reall helped me our and gave me great customer service. I will definitely be going back!

Kaylyn B 
Rating:
5.0

Customer did not leave a comment.

nakesha h 
Rating:
5.0

The location where I drop off the U-Haul truck in Hemet they were very polite great customer service and the gentleman there check my U-Haul truck was very professional. I would recommend him U-Haul to any of my friends or family. 😊💯

gloria h 
Rating:
5.0

Hemet was as smooth as silk. Drop off was nice as well. Your team here does a good job and should be rewarded.

Joey H 
Rating:
3.0

The 10ft box truck I rented had less gas than what the paperwork shows. Also the box was dirty and the rear right tire needed air. I try to did my trip but the lower air dash light still on. I was disappointed. I'm not coming back again to this location

pedro r 
Rating:
5.0

Customer did not leave a comment.

Arcadio Q 
Rating:
5.0

Customer did not leave a comment.

Shelley C 
Rating:
5.0

Every transaction is smooth.

Desmond M 
Rating:
5.0

Customer did not leave a comment.

michelle a 
Rating:
3.0

Customer did not leave a comment.

dennis h 
Rating:
1.0

I waited in line for about 1 hour. The first truck that I was given would not start. The second one had the Check Engine light on. The Representative simply cleared the code and said "its just an oxygen sensor bad" not exactly what you want to hear before a 2600 mile trip.

albert s 
Rating:
3.0

The guy didn't check the gas correctly or the miles luckily I took photos and got some money back but I do believe they ripped me off.

Florence G 
Rating:
5.0

Hemet location, friendly and great customer service. We had no issues when picking up and dropping off. We were in and out

Jose M 
Rating:
5.0

Customer did not leave a comment.

Melvin B 
Rating:
5.0

Great customer service as usual from the entire staff, the facility is clean as usual too.

Desmond M 
Rating:
5.0

I’m a regular when needing to rent a truck or trailer, The service has always been the greatest.

RICHARD S 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
3.0

They were busy, I backed the trailer back to its spot and then waited and a worker came and. Unhooked me and sent me on my way. I returned the trailer early.

steven k 
Rating:
1.0

Y a truck that's only 19.99 plus maybe 10 miles cost me 60+ dollars there was no dollys for use and the truck was nasty

Jennifer J 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P 
Rating:
4.0

Service was great.

celine c 
Rating:
5.0

Customer did not leave a comment.

Tomika B 
Rating:
5.0

Customer did not leave a comment.

JASON S 
Rating:
5.0

Customer did not leave a comment.

Robin H 
Rating:
5.0

Customer did not leave a comment.

ALDRENA H 
Rating:
5.0

I had a nice experience using u haul and motorcycle trailer. Thank you very much for helping me out.

adrian l 
Rating:
5.0

Very Clean Store and Great Customer Service. Good Communication Skills plus Attention to Detail. Jimmy was Helpful, Professional and Pleasant. I will Use again and suggest others to do the Same!!!!! Holla Back....

jerome k 
Rating:
5.0

Great customer service as usual, I actually look forward to my visits.

Desmond M 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R 
Rating:
5.0

Customer did not leave a comment.

Clayton M 
Rating:
5.0

Best storage facility I have ever used. Everything was great. Highly recommend .

Richard H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MILLARD E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin g  |  Overall Experience 
Rating:
3.0

Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe

Edwin H  |  First Impressions 
Rating:
5.0

The manager was the absolute best when it came to customer service I see why he’s the manager!

Constance F  |  Overall Experience 
Rating:
5.0

Are sales person was awesome

Ernest R  |  First Impressions 
Rating:
5.0

The help is friendly and helpful. And it’s also very clean.

Alfredo N  |  First Impressions 
Rating:
5.0

I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again

Anise G  |  Overall Experience 
Rating:
1.0

I was never able to pick up a truck. And you guys still took the money out of my account.

David S  |  Online Move In 
Rating:
3.0

Idk how my stuff got so dusty.

Jeramey Z  |  Overall Experience 
Rating:
2.0

The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn’t even run the forklift to move stuff out of the way. It was absolutely ridiculous.

Alan M  |  Online Move In 
Rating:
4.0

Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Thank you.

ava h  |  First Impressions 
Rating:
5.0

The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.

Kirk W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brillyance M  |  Overall Experience 
Rating:
5.0

Awesome people work here. They provided great service and it was so easy to move in a storage unit.

Lacy L  |  Online Move In 
Rating:
5.0

Good customer service!

Maela P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Frances N  |  Overall Experience 
Rating:
5.0

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y  |  Overall Experience 
Rating:
5.0

Everyone is nice and friendly.

Maela P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria A  |  Overall Experience 
Rating:
3.0

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B  |  Overall Experience 
Rating:
3.0

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M  |  Overall Experience 
Rating:
3.0

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j  |  Overall Experience 
Rating:
5.0

I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M  |  Overall Experience 
Rating:
5.0

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY G  |  Overall Experience 
Rating:
1.0

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael M  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Linette P  |  Overall Experience 
Rating:
5.0

Spencer and Lyndsey are very helpful and accommodating.

Frank Y  |  Overall Experience 
Rating:
5.0

Thank Guys for everything

evans t  |  Overall Experience 
Rating:
5.0

Truck was clean - size was convenient

brenda j  |  First Impressions 
Rating:
5.0

Excellent customer service.

Mary R  |  Overall Experience 
Rating:
5.0

Awesome employees

Sandra G  |  Overall Experience 
Rating:
4.0

Very helpful and friendly.

Mary R  |  First Impressions 
Rating:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G  |  First Impressions 
Rating:
5.0

great facility and customer service!

George L  |  Overall Experience 
Rating:
5.0

great service

robert m  |  Reservation 
No reviews have been submitted for this location.

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