Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
GM Ryan was outstanding but, I was suppose to get my trailer at 8:00 a.m. and did not drive out of the lot until 9:00 a.m. He was by himself, doing walk-ins, renting units, checking equipment out, etc. At a location this size, my opinion is that there should never be less than 2 and that would be 1 in and 1 out. It was a lot more complex than I can explain but there would never be idle time for 2 workers. Bing a company owner, I know how difficult good, dependable, conscientious employees are to find.
MICHAEL B
Rating:
5.0
Ryan is the man thank you
MICHAEL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KRISTY M
Rating:
1.0
Went to collect my belongings after 4 1/2 months and was infested with Rat poop, my belongings were eaten up and ruined.
Cynthia D
|
Overall Experience
Rating:
3.0
Not staffed properly, long wait, 1 hour to get a reserved truck. Watched several customers walk out! My truck had a bad wheel bearing, very noisy. It wasn't the man's fault who was in charge!
JAMES G
Rating:
1.0
Please call me back I am receiving emails for a reservation for someone I don’t know. For whatever reason I’m getting notifications of her reservations I tried calling and sat on hold for significant time 612-300-8415 Nick
STEPHANIE P
Rating:
4.0
Customer did not leave a comment.
MEGHAN S
Rating:
1.0
I waited in line for almost 2 hours. I had a reservation for 8am. The app wasn't working!!! What's the point of making a reservation if you have to wait in line for two hours. They had one person working the counter!! The line was out the door. If you are renting a uhaul do not go here!!!
Angie G
Rating:
5.0
Customer did not leave a comment.
SCOTT F
Rating:
5.0
I was disappointed that you do not loan or rent out the hitches instead of forcing us to buy one if we didn’t have the correct size. I actually do have the correct size but I’d have to drive 40 miles to storage to get it became rather inconvenient for the purpose I needed it for For that reason Loan I would not recommend U-Haul.
DALE H
Rating:
5.0
Customer did not leave a comment.
LARRY W
Rating:
5.0
Nothing.
Thanx.
GEORGE C
Rating:
5.0
Customer did not leave a comment.
RIGOBERTO B
Rating:
5.0
Fast and efficient
BRITTNEY M
Rating:
5.0
Customer did not leave a comment.
GREGORIO L
Rating:
5.0
Customer did not leave a comment.
ANGELINA R
Rating:
5.0
Employee named Ryan Marquetti was outstandingly nice. Very professional handle the long line swiftly and politely. Will definitely be back again when I need a rental.
Jonathan R
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER W
Rating:
5.0
Customer did not leave a comment.
JACK C
Rating:
4.0
The wait to get the previously reserved equipment was almost exactly one hour.
Winston M
Rating:
4.0
Customer did not leave a comment.
TASHA B
Rating:
5.0
Customer did not leave a comment.
JOSE D
Rating:
5.0
Customer did not leave a comment.
Walter H
Rating:
5.0
Customer did not leave a comment.
Brandy T
Rating:
5.0
I’m satisfied with service offered to me. I would most definitely use UHaul again.
BLAKE R
|
First Impressions
Rating:
5.0
Great customer service
CONNIE V
Rating:
5.0
Today the store experienced issues that were out of their control. The line of guests were vocally upset. I understood that the system issue was out of the employees control and I didn’t blame them. However, better communication to incoming guests waiting in line would have helped alleviate some of the frustration. I appreciated the employees letting us know to try to change our reservation online to self check in. With doing that I was able to get my rental in about 20 min.
Bernadette J
Rating:
5.0
Customer did not leave a comment.
JAMES A
Rating:
5.0
Great selection, nice people.
Douglas D
Rating:
5.0
Customer did not leave a comment.
JEROME V
Rating:
5.0
Very helpful and freindly
BRITTNEY M
Rating:
5.0
Avery thing was 😃👍
BOBBY M
Rating:
5.0
Customer did not leave a comment.
Sonia M
Rating:
5.0
Customer did not leave a comment.
WILLIAM P
Rating:
5.0
None
MARK E
Rating:
5.0
Customer did not leave a comment.
DAVID E
Rating:
5.0
Very easy and straight forward for a u haul rental!
MICHAEL N
Rating:
5.0
Customer did not leave a comment.
DONNITTA J
Rating:
5.0
Everything was good.
TANGIE D
Rating:
5.0
Good Service
ALFREDO M
Rating:
5.0
Excellent friendly staff
GERARDO A
Rating:
5.0
Nothing everything was perfect!!
HENRY L
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
4.0
A little more communication in regards to checking vehicle and taking picture before leaving premise as I was only told the notice text was just for verification so I didn't see and do as the text instructed before leaving... I think this should be talked about by the clerk with the customer as I didn't see the text till I had already returned the vehicle. This left me feeling vulnerable and hoping everything was already checked by UHaul before I rented truck..
FRANK P
Rating:
4.0
Ge0rge)ryan and aar0n were perfectly pr0fessional
RYAN N
Rating:
5.0
I've had great service at this uhaul location really recommend them transaction for pick up & return of the truck rental was smoothly done I appreciate the good customer service.
KAYLA C
Rating:
4.0
N/A
JANICE W
Rating:
5.0
Great experience...no issues
ARTURO L
Rating:
5.0
Drop off location was not in hemet it was in washington and they were great smooth return. They told me that the hemet location stated in there notes that they swapped me out of my uhaul and put me in a new one which is not true at all. So I thought that was pretty sketchy.
TIFFANY S
Rating:
5.0
Customer did not leave a comment.
GREGORY J
Rating:
4.0
There was only one employee.working. He was very nice, but he had to go out to inspect units being checked in, check people in, check people out, go out and set up people in their rentals and hook up trailers, as well as answer the phone.
It took 45 minutes to get my trailer and there were only three people ahead of me. The line was quite long be the time I left the yard.
I noticed a manager in the back that should have come out to help.
Theodore P
Rating:
5.0
I do not like your policy of holding double the money when you drop off the truck via the app. I needed that 240$ I was overcharged and you should release the pending charges immediately. not in 3-5 business days.
AMY C
Rating:
5.0
Great service & crew!
THOMAS B
Rating:
5.0
Great service
DORINDA G
Rating:
5.0
This is the most efficient rental facility I have ever dealt with!
JAMES A
Rating:
5.0
Customer did not leave a comment.
BRANDON B
Rating:
3.0
Customer did not leave a comment.
GREGORY O
Rating:
5.0
Customer did not leave a comment.
TIMOTHY C
Rating:
3.0
Everything was good except it takes a long time to get your rental you schedule it for 10 you don’t get out of there until almost 11
CHRISTY C
Rating:
5.0
Fantastic Staff both at the pick up location and the drop off location. I was treated (at both locations) with respect and courtesy. Made my day. Both locations should get recognition.
FRANK K
Rating:
5.0
Customer did not leave a comment.
LORI S
Rating:
5.0
Customer did not leave a comment.
TONYA S
Rating:
5.0
Everything was Fine. Only thing is headlights are poor. Upgrading to LED provides much improved night vision and safety. Little more expensive, but lasts much longer and alot safer if you can see what's in front of you🤠👍
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Manuel R
Rating:
5.0
Customer did not leave a comment.
JESUS H
Rating:
5.0
Customer did not leave a comment.
MARKIE L
Rating:
5.0
She was very very nice, she helped me , and she have a great attitude , as well as the guy outside
Latrell S
Rating:
3.0
Customer did not leave a comment.
Steven R
Rating:
3.0
Not enough trucks in the sizes needed made in my reservation.
LESLIE R
Rating:
5.0
The customer service person was very professional, expedient and friendly. Appreciated his help.
KEITH B
Rating:
3.0
Got over charged
DONNA W
Rating:
3.0
I got charged an extra $15 for safe move. I did not purchase the safe move. I would like to have it refunded please.
ERIC R
Rating:
5.0
Great customer service
CHRISTINA C
Rating:
5.0
Customer did not leave a comment.
PATRICK M
Rating:
1.0
Customer did not leave a comment.
JONATHAN M
Rating:
5.0
Everything was great thank you so much!
Angel H
Rating:
5.0
Service was excellent..I seen nothing to improve. Continue the good work
OSCAR P
Rating:
5.0
Customer did not leave a comment.
MERCY E
Rating:
5.0
Customer did not leave a comment.
LENORA H
Rating:
5.0
Customer did not leave a comment.
DWAYNE Z
Rating:
5.0
Nathan is always very professional and helps all customers with the best service. All the staff there are very friendly and work very hard to build long lasting relationships. Thank you!
COLETTE W
Rating:
5.0
Customer did not leave a comment.
Resada P
Rating:
5.0
Customer did not leave a comment.
ANDREAS H
Rating:
5.0
Customer did not leave a comment.
Brisseida C
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
2.0
Mirrors kept moving while driving and gave the truck to me on Empty
Joe L
Rating:
5.0
Customer did not leave a comment.
CHELSEA S
Rating:
5.0
Customer did not leave a comment.
SHAWN C
Rating:
5.0
Customer did not leave a comment.
FRANCIA I
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
Daniel M
Rating:
5.0
All aspects of this location were excellent!
STEVEN H
Rating:
5.0
Great location with excellent and helpful staff!
STEVEN H
Rating:
4.0
Everything was good—no suggestions.
TERRY M
Rating:
5.0
Excellent servicio
Coln algunos empleados
Desafortunadamente, no todo empleador de
UHAUL es buen empleado, algunos son muy racistas, yo diria que en sus justas con empleados, Los entrenen para dar un servicio, sin mirar, color y Razas. Gracias
ALEJANDRA O
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
4.0
Just not having to wait in line for a recipe. A printer at check-in.
DANIEL D
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
4.0
Customer did not leave a comment.
JERRY S
Rating:
5.0
Reception, check-in and check-out was excellent! Thanks.
PHILLIP M
Rating:
5.0
The customer service was awesome!
VALERIE D
Rating:
1.0
Customer did not leave a comment.
Kathryn B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOE L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virgestine N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haide G
|
First Impressions
Rating:
5.0
The lady as very helpful and switched storage to ground floor. Great because I am 75 yrs. old & not able to carry boxes up a ladder. I was truly grateful. She was very professional and friendly.
IVERNE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis V
|
Overall Experience
Rating:
4.0
All was great!
TERESA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTA T
|
First Impressions
Rating:
5.0
The lady that helped us was very helpful nice and friendly
Shaundrea W
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful THANKS AGAIN
Shaundrea W
|
First Impressions
Rating:
5.0
No problems. Always a hello. I love U-Haul. It has been there for me thru the years. Fi
Jacqueline R
|
Overall Experience
Rating:
5.0
Employees were always very friendly polite and helpful. Thanks again. I will recommend a very highly and I will use your service next time. I need it.
Alfredo N
|
Overall Experience
Rating:
5.0
Staff very friendly
Danthia C
|
Overall Experience
Rating:
5.0
Very convenient and climate controlled. Thank you!
Charles F
|
Online Move In
Rating:
5.0
Thank You all!
doreen m
|
Overall Experience
Rating:
4.0
There are some confusion about two storage boxes that I was renting on special over the phone, but when I got down to the facility, they weren’t ready. Then the day I went in to get the truck and the units they have been picked up, which is a little bit disappointing. But the young lady bend over backwards to make sure I got a storage unit of the appropriate size. Would’ve been nice to get a discount on it though because of the confusion. Overall it wasn’t the worst experience I ever had at U-Haul actually it was relatively pleasant despite the mess up
Chris M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
doreen m
|
First Impressions
Rating:
5.0
Best storage facility I have ever used. Everything was great. Highly recommend .
Richard H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MILLARD E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dustin g
|
Overall Experience
Rating:
3.0
Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H
|
First Impressions
Rating:
5.0
The manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F
|
Overall Experience
Rating:
5.0
Are sales person was awesome
Ernest R
|
First Impressions
Rating:
5.0
The help is friendly and helpful. And it’s also very clean.
Alfredo N
|
First Impressions
Rating:
5.0
I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G
|
Overall Experience
Rating:
1.0
I was never able to pick up a truck. And you guys still took the money out of my account.
David S
|
Online Move In
Rating:
3.0
Idk how my stuff got so dusty.
Jeramey Z
|
Overall Experience
Rating:
2.0
The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn’t even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M
|
Online Move In
Rating:
4.0
Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Thank you.
ava h
|
First Impressions
Rating:
5.0
The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brillyance M
|
Overall Experience
Rating:
5.0
Awesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L
|
Online Move In
Rating:
5.0
Good customer service!
Maela P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Frances N
|
Overall Experience
Rating:
5.0
The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated.
I know I will use Uhaul services in the future.
Gayle Y
|
Overall Experience
Rating:
5.0
Everyone is nice and friendly.
Maela P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
Overall Experience
Rating:
3.0
They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B
|
Overall Experience
Rating:
3.0
When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M
|
Overall Experience
Rating:
3.0
The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j
|
Overall Experience
Rating:
5.0
I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M
|
Overall Experience
Rating:
5.0
Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G
|
Overall Experience
Rating:
1.0
All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Linette P
|
Overall Experience
Rating:
5.0
Spencer and Lyndsey are very helpful and accommodating.
Frank Y
|
Overall Experience
Rating:
5.0
Thank Guys for everything
evans t
|
Overall Experience
Rating:
5.0
Truck was clean - size was convenient
brenda j
|
First Impressions
Rating:
5.0
Excellent customer service.
Mary R
|
Overall Experience
Rating:
5.0
Awesome employees
Sandra G
|
Overall Experience
Rating:
4.0
Very helpful and friendly.
Mary R
|
First Impressions
Rating:
1.0
I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
