Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Evelyn needs some customer service training. I asked her for assistance and she would not help in a way of showing she cared. She didn’t care.
DEBORAH J
Rating:
5.0
What I like about it is the online registration is so easy you just ask for the keys and you're on your way
Sharon M
Rating:
5.0
Customer did not leave a comment.
Dorothy B
Rating:
4.0
Customer did not leave a comment.
Mike D
Rating:
5.0
Customer did not leave a comment.
JORGE P
Rating:
2.0
Uncharging and price gouging. Layer technique to find charges. Equipment is well maintained. I’m unsure why I got overcharged.
JIM L
Rating:
1.0
They charged me for gas when I returned the vehicle at the proper fuel level. Reporting that team to the BBB that they are pocketing the gas for themselves and charging customers for it.
geramie c
Rating:
3.0
Text way too much time to get anyone to give you service
David B
Rating:
5.0
None
Michael B
Rating:
4.0
Customer did not leave a comment.
Chris B
Rating:
3.0
Train desk people . Long time check out, not clear instructions, long time return...
Georgia M
Rating:
3.0
Have more representatives the service is slow
Cedric R
Rating:
2.0
I just wanna wyatt , said nineteen dollars To rent the track, but then charger knows $50. Come on, get real people, thanks.
Joanne S
Rating:
5.0
Customer did not leave a comment.
lorgia c
Rating:
5.0
Excellent customer service 🙏
John O
Rating:
5.0
The staff was very helpful, I will definitely book this location if I am ever in the area.
RODNEY Q
Rating:
2.0
Don’t rent out appliance dolly, make me wait another half hour to tell me you don’t have any.
Michelle M
Rating:
5.0
Fast and efficient
Marjorie A
Rating:
5.0
Customer did not leave a comment.
DENNIS F
Rating:
5.0
Customer did not leave a comment.
SANDEE S
Rating:
1.0
Not having the truck have to drive to other location
Ahmad A
Rating:
5.0
Customer did not leave a comment.
patrocinio s
Rating:
5.0
Customer did not leave a comment.
Alfonso A
Rating:
5.0
Customer did not leave a comment.
EDGAR S
Rating:
5.0
Customer did not leave a comment.
paul g
Rating:
5.0
Shout out to the staff
Brian G
Rating:
3.0
Customer did not leave a comment.
William w
Rating:
5.0
The attendant put a new tail light adapter on the car so the break lights and signal lights would work.
DON V
Rating:
5.0
Customer did not leave a comment.
Javier C
Rating:
5.0
Customer did not leave a comment.
DENNIS R
Rating:
4.0
Customer did not leave a comment.
Danielle L
Rating:
5.0
I rented a large appliance dolly. Worked great!
Patricia S
Rating:
5.0
Customer did not leave a comment.
Emil C
Rating:
5.0
Very well-organized place and competent people and the facilities are clean
Norman L
Rating:
5.0
Customer did not leave a comment.
Kathryn B
Rating:
5.0
Fantastic, knowledgeable staff. Fast and efficient. Would make a point to visit this specific store again.
Callie G
Rating:
5.0
All the workers I dealt with were courteous and professional.
Newton P
Rating:
5.0
Customer did not leave a comment.
BILLY G
Rating:
3.0
A few hiccups with the reservation otherwise good.
David K
Rating:
5.0
Customer did not leave a comment.
Arturo D
Rating:
5.0
Customer did not leave a comment.
Daniel G
Rating:
5.0
The guy at the counter was really nice and polite. Explained everything in the contract and got us going pretty fast. Only thing I would say that needs improvement is to have more than one person at the counter to help people. There was only one guy at the counter doing all the rentals and there was a line growing while we were there.
Sandra B
Rating:
5.0
Excelent service Definitely recommend!
Juan C
Rating:
5.0
Customer did not leave a comment.
Vern L
Rating:
5.0
Customer did not leave a comment.
Ozzie M
Rating:
5.0
I believe that things are good as they are. If not broke why fix? I give 2 thumbs up
Victor A
Rating:
5.0
Customer did not leave a comment.
Eliseo A
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer service was excellent on Friday at 7 am simple straightforward
Christian M
Rating:
4.0
Customer did not leave a comment.
ROBERT E
Rating:
4.0
I had trouble starting the van, but had to walk back to into the store to get help. Would have been nice if I had been able to telephone the store but instead had to go through the whole menu for the regional help -- finally just walked back in but it's hard for me to get in and out of the vehicle.
vicki w
Rating:
5.0
Customer did not leave a comment.
dion b
Rating:
5.0
Customer did not leave a comment.
CATHLEEN S
Rating:
5.0
Great help from the Team
manuel r
|
Overall Experience
Rating:
4.0
Maybe due to the system being down, the parking lot was completely full.
MICHAEL P
Rating:
4.0
Customer did not leave a comment.
Robbin G
Rating:
3.0
Your rental CHECK IN could use some attention. Nobody was outside to help or talk to. The only interaction we had was someone asking my wife to move her car.
DANIEL D
Rating:
5.0
Mgr Ryan is an awesome asset to the Hemet Uhual location.
Ebony J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah M
Rating:
3.0
Customer did not leave a comment.
Patricia G
Rating:
5.0
Joe was very helpful.
Jonathan P
Rating:
5.0
Excellent service from manager on down!!!
ROGER G
Rating:
2.0
Customer did not leave a comment.
Wesley G
Rating:
5.0
Customer did not leave a comment.
Annette B
Rating:
5.0
Customer did not leave a comment.
Samuel R
Rating:
5.0
The welds on the hinges of the ramp broke
Chad R
Rating:
5.0
Customer did not leave a comment.
chester e
Rating:
5.0
Fast and easy in and out, no complaints.
Brian R
Rating:
5.0
Customer did not leave a comment.
Tammy c
Rating:
5.0
Efficient, helpful employees. Equipment was ready and in good shape. The uhaul app works great if you need to extend your rental or make any changes.
Joseph A
Rating:
5.0
They have been very helpful
Tony B
Rating:
5.0
Patient was very clean. Employees were very helpful with all my needs.
GREGORY A
Rating:
5.0
The truck was dirty, what I was transported got dirty
DeEtta M
Rating:
4.0
Mix up on drop off place.
Loralie C
Rating:
5.0
Customer did not leave a comment.
Valerie Q
Rating:
5.0
Lot person was very nice.
Jaime H
Rating:
1.0
Employee at drop off need training in customer service bad attitude
Mateo V
Rating:
4.0
Give a 2 hr prior window to self pick up because the process took extremely long
Crystal F
Rating:
4.0
The employee out on the lot receiving the vehicle back was less than helpful, he had zero expediency for the customer and generally seemed to dislike his job
Esequiel R
Rating:
5.0
Have the correct truck available
Gina S
Rating:
1.0
I returned the equipment on Sunday at 445p. An employee who did not give their name helped me and said I was good to go. They were very nice. At 945a Monday Joe called me and asked if I needed more time with the trailer. I was confused and explained the I had dropped it off the day before. He then tells me if he can find it he won’t charge me and hangs up. He never even called me back. I had to call 3x to get confirmation the trailer was there. And then he had the audacity to tell me I won’t be charged a late fee. The fuck?
RIKKI N
Rating:
5.0
Customer did not leave a comment.
Margaret D
Rating:
5.0
Keep up the great work excellent customer service at this location thank you Wicket
CATHERINE W
Rating:
5.0
Great
Anthony M
Rating:
5.0
The Uhaul craft of service is visiting a local island for the best of craftsmanship and availability.
Devel C
Rating:
4.0
More check out help
Tony B
Rating:
3.0
Customer did not leave a comment.
James F
Rating:
5.0
Customer did not leave a comment.
Tania P
Rating:
5.0
The representative was amazing, he was alone and did such a great job! I applaud him for keeping his cool with a full house! This man needs a raise! He was the black gentleman sorry didn’t get his name! 😊🙏🏼
Blanca V
Rating:
5.0
Customer did not leave a comment.
Bobbi M
Rating:
2.0
Customer did not leave a comment.
Karen I
Rating:
3.0
The guys were nice enough. The truck was super dirty when I got it. When I return it....it was right after closing time but guys were still in shop....they told me to drop key in the box.....I felt they should of take a couple of minutes to check me in.
Dale D
Rating:
5.0
Very good service
MARIO J
Rating:
5.0
Joe helped us and made things smoothly. We dropped off with another staff member and he was just as awesome.
Melissa F
Rating:
3.0
Reservation made in advance, said it was was for another location. Gentleman working there managed to get me a truck: very good of him, and I appreciate it, but was a hour and a half late to meet with my helper, and i was there early. Only one person working inside, was incredibly busy. Truck was dusty, debris inside, could have used a sweeping.
Carl E
Rating:
5.0
None
Agapito G
Rating:
4.0
Customer did not leave a comment.
Grover T
Rating:
3.0
Customer did not leave a comment.
Juan F
Rating:
5.0
Customer did not leave a comment.
JORGE P
Rating:
5.0
Everything is excellent. Thank you for a great service.
Evelyn M
Rating:
5.0
Pick up was efficient and customer service was proficient
Jasmine S
Rating:
5.0
Kesha took my call and reserved the haul. Joe greeted us on location making the whole experience smooth from start to finish. Thanks
michele w
Rating:
4.0
The storage was a joke I had to climb a narrow ladder to a very small box that fit very few boxes & some luggage (small items) never seen a second story storage & one so tiny. The staff was very sweet & helpful & for that i do appreciate. They went over & beyond to help us meet or needs. 5 stars to the employees there.
Christine K
|
First Impressions
Rating:
4.0
Loved it
Rose R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SPENCE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose R
|
First Impressions
Rating:
4.0
I will use UHaul again.
BLAKE R
|
Overall Experience
Rating:
5.0
The manager and all the support staff was friendly and accurate. Thank you
joanha m
|
Overall Experience
Rating:
5.0
Ryan is the man thank you
MICHAEL M
|
First Impressions
Rating:
1.0
Went to collect my belongings after 4 1/2 months and was infested with Rat poop, my belongings were eaten up and ruined.
Cynthia D
|
Overall Experience
Rating:
5.0
I’m satisfied with service offered to me. I would most definitely use UHaul again.
BLAKE R
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kathryn B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOE L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virgestine N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Haide G
|
First Impressions
Rating:
5.0
The lady as very helpful and switched storage to ground floor. Great because I am 75 yrs. old & not able to carry boxes up a ladder. I was truly grateful. She was very professional and friendly.
IVERNE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luis V
|
Overall Experience
Rating:
4.0
All was great!
TERESA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTA T
|
First Impressions
Rating:
5.0
The lady that helped us was very helpful nice and friendly
Shaundrea W
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful THANKS AGAIN
Shaundrea W
|
First Impressions
Rating:
5.0
No problems. Always a hello. I love U-Haul. It has been there for me thru the years. Fi
Jacqueline R
|
Overall Experience
Rating:
5.0
Employees were always very friendly polite and helpful. Thanks again. I will recommend a very highly and I will use your service next time. I need it.
Alfredo N
|
Overall Experience
Rating:
5.0
Staff very friendly
Danthia C
|
Overall Experience
Rating:
5.0
Very convenient and climate controlled. Thank you!
Charles F
|
Online Move In
Rating:
5.0
Thank You all!
doreen m
|
Overall Experience
Rating:
4.0
There are some confusion about two storage boxes that I was renting on special over the phone, but when I got down to the facility, they weren’t ready. Then the day I went in to get the truck and the units they have been picked up, which is a little bit disappointing. But the young lady bend over backwards to make sure I got a storage unit of the appropriate size. Would’ve been nice to get a discount on it though because of the confusion. Overall it wasn’t the worst experience I ever had at U-Haul actually it was relatively pleasant despite the mess up
Chris M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
doreen m
|
First Impressions
Rating:
5.0
Best storage facility I have ever used. Everything was great. Highly recommend .
Richard H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MILLARD E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dustin g
|
Overall Experience
Rating:
3.0
Alarm goes off when opening storage unit. Storage not indoor like the TX facility I had before. Does not seem as protected or safe
Edwin H
|
First Impressions
Rating:
5.0
The manager was the absolute best when it came to customer service I see why he’s the manager!
Constance F
|
Overall Experience
Rating:
5.0
Are sales person was awesome
Ernest R
|
First Impressions
Rating:
5.0
The help is friendly and helpful. And it’s also very clean.
Alfredo N
|
First Impressions
Rating:
5.0
I rented from this same U-Haul in 2016 had a wonderful experience and I here I rented again in 2023 also had a wonderful experience all the staff members very polite,professional and helpful thank you U-Haul in Hemet Calif on State street I will truly recommend this place to anyone Thank you once again
Anise G
|
Overall Experience
Rating:
1.0
I was never able to pick up a truck. And you guys still took the money out of my account.
David S
|
Online Move In
Rating:
3.0
Idk how my stuff got so dusty.
Jeramey Z
|
Overall Experience
Rating:
2.0
The lady over the phone for U-Haul was very helpful. Got me a storage unit but once I went to the facility took almost 40 minutes to convince them that we had a storage there when he was rude and kept on saying the storage place was full. tried sending us 50 miles away From the storage unit I paid for it she finally realized that I purchased one and then we were able to get inside only 30 minutes later after they had to move a bunch of stuff out of the way in order to get to the storage. One of the gentleman couldn’t even run the forklift to move stuff out of the way. It was absolutely ridiculous.
Alan M
|
Online Move In
Rating:
4.0
Josie was very helpful to me and kind. I appreciate the positive energy. She made the process so easy to get set up which in turn made my life easy. Thank you.
ava h
|
First Impressions
Rating:
5.0
The entire staff were beyond professional and friendly. Everyone went out of their way to assist with some major issues that I had with my move. This is by far the best U-Haul store I have ever worked with.
Kirk W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brillyance M
|
Overall Experience
Rating:
5.0
Awesome people work here. They provided great service and it was so easy to move in a storage unit.
Lacy L
|
Online Move In
Rating:
5.0
Good customer service!
Maela P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Frances N
|
Overall Experience
Rating:
5.0
The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.
Gayle Y
|
Overall Experience
Rating:
5.0
Everyone is nice and friendly.
Maela P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria A
|
Overall Experience
Rating:
3.0
They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed
Christine B
|
Overall Experience
Rating:
3.0
When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...
Winnie M
|
Overall Experience
Rating:
3.0
The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.
brenda j
|
Overall Experience
Rating:
5.0
I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!
Amanda M
|
Overall Experience
Rating:
5.0
Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.
GARRY G
|
Overall Experience
Rating:
1.0
All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.
Michael M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Linette P
|
Overall Experience
Rating:
5.0
Spencer and Lyndsey are very helpful and accommodating.
Frank Y
|
Overall Experience
Rating:
5.0
Thank Guys for everything
evans t
|
Overall Experience
Rating:
5.0
Truck was clean - size was convenient
brenda j
|
First Impressions
Rating:
5.0
Excellent customer service.
Mary R
|
Overall Experience
Rating:
5.0
Awesome employees
Sandra G
|
Overall Experience
Rating:
4.0
Very helpful and friendly.
Mary R
|
First Impressions
Rating:
1.0
I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy
