Customer Reviews for U-Haul Moving & Storage of Hemet

6,366 reviews

380 N State St   Hemet, CA 92543

(951) 652-6802

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 652-6802

380 N State St
Hemet, CA 92543

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LAWRENCE O. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
1.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Much better service at this location. Not well staffed, but at least they're nice to people. They don't act like their job is an inconvenience. Nathan was very helpful and treated us like people. We appreciated that.

Jeri L H. 
Rating:
5.0

Always good

David H. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
3.0

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Overall Experience 
Rating:
5.0

A very professional U-haul business. Very polite.

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

Customer did not leave a comment.

Monica M. 
Rating:
5.0

Store assistant friendly and knowledgeable. nice doing business with her.

Allyn A. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Viviana D. 
Rating:
5.0

Service is very consistent at this facility. This is my third rental and people are always very nice and considerate.

Melodie F. 
Rating:
4.0

customer service very friendly

Alberto G. 
Rating:
5.0

Customer did not leave a comment.

Sharrel M. 
Rating:
5.0

Customer did not leave a comment.

CHICO W. 
Rating:
1.0

Learn the difference between a utility dolly and a furniture dolly. Tell renters that the truck they are renting has no ramp. It was awful for two old women and I would never recommend this site to anyone.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

Jesus S. 
Rating:
5.0

Customer did not leave a comment.

LUZ L. 
Rating:
4.0

Customer did not leave a comment.

April B. 
Rating:
3.0

Customer did not leave a comment.

Rita C. 
Rating:
5.0

Outstanding knowledge and experience in hitch installation. Store was very clean and organized. Helpful staff.

Robert H. 
Rating:
5.0

Trailer was pretty dirty but overall it was a good experience.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Quick check out, most Uhauls take his to check out, this one was quick.

Daniel S. 
Rating:
5.0

Efficient and fast. So easy.

Glen P. 
Rating:
5.0

Customer did not leave a comment.

Tamara H. 
Rating:
3.0

I completed the online check in to make things easier yet I still had to go inside and wait in a very long line to get the keys.

Merri W. 
Rating:
2.0

The truck and trailer was not at the same location on the pick up date. Both was supposed to be at the MV. It was too much of a run around just to get a truck and trailer. DO BETTER!!!!

James I. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
1.0

Take care of your customers

Mark V. 
Rating:
5.0

Excelente trabajo de todo el personal... gracias

Jose G. 
Rating:
5.0

Customer Service is awesome, person in the counter even under presure he still did the job right and on time

Quinciano M. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Loraine M. 
Rating:
4.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Service was great!

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Rocio G. 
Rating:
5.0

Customer did not leave a comment.

FRED R. 
Rating:
5.0

Customer did not leave a comment.

Isaac D. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

micheal L. 
Rating:
4.0

Customer did not leave a comment.

micheal L. 
Rating:
5.0

Customer did not leave a comment.

Zalmai R. 
Rating:
5.0

Excellent customer service

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto R. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL D. 
Rating:
5.0

Excellent service response as always. Anything I want to rent whether be a truck or trailer response time is very efficient. Never disappointed.

Leslie S. 
Rating:
3.0

The U-Haul app did not work when I returned the truck after hours

Reynaldo D. 
Rating:
5.0

Great customer service esp the one in the counter

Quinciano M. 
Rating:
4.0

Triler was dirty and marker lights not working a screw in the left front tire and the brakes lock up when empty

Elisha B. 
Rating:
5.0

Very helpful, neat, clean and polite. An excellent experience.

Rodney P. 
Rating:
5.0

Good customer service

Freddie A. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Edgar T. 
Rating:
5.0

Prompt friendly service

William B. 
Rating:
4.0

Customer did not leave a comment.

Debra R. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Always a good service

Benjamin H. 
Rating:
3.0

Customer did not leave a comment.

Alma C. 
Rating:
5.0

Customer did not leave a comment.

Harrison L. 
Rating:
5.0

pick up was easy and convenient, the staff were extremely friendly and got us on the road quickly.

Crystal S. 
Rating:
4.0

Waiting in line to receive help its hard when your disabled and only one person checking people in. But other than that your team went out of there you to take care of business, I will keep using this location for all my needs

Stephen L. 
Rating:
5.0

Nathan and Sam both did an excellent job with customer service and excellent work on the hitch itself. Great location people who will take care of it all and are pros! A+ service! Great Job Sam and Thanks again Nathan!

Braden W. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
5.0

Nathen Godwells installed it at record speed after I told him I had to pick up my daughter in 4 hours . He was done in less that 2 hours thank you Nathen .

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

ophelia S. 
Rating:
5.0

Customer did not leave a comment.

Gonzalo P. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
4.0

Customer did not leave a comment.

Dagoberto M. 
Rating:
4.0

The location was a little out of the way but they did everything they could to help make up for the difference in the mileage. While waiting for my ride home after turning in the truck, I overheard the agent behind the desk talk to a couple customers and she was extremely professional and handled their concerns expertly!!!

Jeffrey P. 
Rating:
5.0

Always seem to have what I need available when I need it

Shannon C. 
Rating:
5.0

I would like to give the highest commendation to the gentleman who checked in my truck yesterday. He was the kindest and most thorough employee of Uhaul I have seen! He was so thorough he found a key which had fallen out of my purse on the floor of the Uhaul cab! He also said he would take care of the lid that got left in the hauling area. I told him he was truly "one of my angels" that day in the horrible 109 heat! I had a grueling day and thanks to this professional gentleman, my day ended on a very pleasant note! His professionalism and dedication to his job should be rewarded! ***** FIVE STARS! I wish I could remember his name--please thank him again for me!!!

Karen H. 
Rating:
5.0

NOTHING

Glen E. 
Rating:
3.0

Customer did not leave a comment.

ELISHA B. 
Rating:
2.0

I've given a rating on this part of my experience.

Tamela C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP S. 
Rating:
3.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

Let the customer better the location.

Jennifer R. 
Rating:
5.0

Nathan, was an awesome help. Very clean location 😎👍

Shawn R. 
Rating:
5.0

They were great to get any better they would have to deliver to my home that's how great they were

Larry M. 
Rating:
5.0

No comment.

ESTHER H. 
Rating:
5.0

Customer did not leave a comment.

DARYL F. 
Rating:
5.0

I made my reservation 7/3/21 & my storage reservation for 1905 E Apache Blvd Tempe, AZ. I called 3 times to confirm my reservation for the storage in AZ, ONLY to find out when THE MOVERS & I get to Tempe AZ at 9am there were NO STORAGE units for me to unload the U-Haul truck. We drove to 3 different U-Haul's, Finally at 1pm we had a storage unit. I ONLY had my movers for 2HRS that was at 9am NOT 1PM. How can Uhaul be SO INCOMPETENT???

Scott K. 
Rating:
5.0

Excellent Customer Service. Quick Check-out & Quick Return.

SHERLYNN L. 
Rating:
3.0

Customer did not leave a comment.

Daniel V. 
Rating:
4.0

Customer did not leave a comment.

Sheila E. 
Rating:
5.0

Put the location in the confirmation e-mail. It was the wrong location.

Heather B. 
Rating:
5.0

Reduce phone call verification if customer is on record of renting from the same location.

Victor G. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
4.0

Customer did not leave a comment.

SHANE S. 
Rating:
5.0

Rain leaked through the trailer and ruined some personal belongings. It's unfortunate that I paid $3000 for a leaky trailer.

Bryan H. 
Rating:
4.0

Customer did not leave a comment.

Claudia R. 
Rating:
3.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Rae J. 
Rating:
4.0

Customer did not leave a comment.

Tomala L. 
Rating:
3.0

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M.  |  Overall Experience 
Rating:
3.0

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j.  |  Overall Experience 
Rating:
5.0

I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M.  |  Overall Experience 
Rating:
5.0

Truck was clean - size was convenient

brenda j.  |  First Impressions 
Rating:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  First Impressions 
No reviews have been submitted for this location.

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