Customer Reviews for U-Haul Moving & Storage of Hempstead

Rating:

2.0

The pricing policy wasn't clear enough, and the staff failed to notify me in time that the per-mile rate had increased from 1.29 to 1.99 today. I rent cars frequently, but I feel like I've been misled.

Rating:

3.0

We were cheated on gas I told employee the mark was wrong in gas gauge picture He said not to worry I drive 25 miles and was charged for 5 gallons of gas Impossible

Rating:

5.0

I was a quite late for my reservation but staff was understanding and very helpful in getting me into a truck. 5/5 customer service even for a super busy Sunday.

Rating:

5.0

To whom it may concern. It was the most frustrating situation trying to book a truck going through all these different procedures. Yes, I had glitches problems with your system. I still had to get one of y’all agents to help me because it was so difficult getting through. Then asking for two different people to verify me which is insulting nobody ever dealt like what I went through. Please have more hands on staff for personal touch and not computer kiosk.

Rating:

1.0

U-Haul U-Box Experience — Extremely Disappointing I am extremely disappointed with my experience with U-Haul regarding my U-Box at this location. What should have been a simple process of accessing and moving my belongings turned into an ongoing, extremely frustrating experience. On multiple occasions, I scheduled access to my U-Box and was unable to access it as scheduled. When you are paying for a service and planning your day around that appointment, you should be able to depend on the company to have your belongings accessible when promised. The situation became even more frustrating when I paid movers to pick up my U-Box for delivery. When the movers arrived, I was informed that my U-Box was located on the bottom and could not be moved without a forklift operator. The problem was that no one could give me a clear answer as to when the forklift driver would arrive or when my U-Box would actually be accessible. Meanwhile, the movers I had PAID to be there were waiting at the location and were receiving conflicting information as well. Ultimately, the movers had no choice but to cancel the move for that day, costing me additional time, money, and unnecessary stress. Then came my experience on August 15, 2026, which was honestly the final straw. The young lady working that day was extremely rude, disrespectful, and completely lacking in empathy or customer service. When I asked when the manager would be returning, she could not provide me with a clear answer or any meaningful assistance. Her attitude and the way the situation was handled essentially left me feeling like, “You’re screwed,” and there was nothing anyone was going to do about it. That is NOT customer service. I understand that employees may encounter difficult situations, staffing issues, equipment problems, or circumstances beyond their immediate control. What I do not understand is the complete lack of communication, empathy, accountability, and willingness to assist a paying customer. Some of the staff at this location clearly need additional customer-service training and proper supervision. Employees who interact directly with customers should understand that they represent the U-Haul brand and should be equipped to handle problems professionally—even when they don’t have an immediate solution. After this experience, I would not recommend this location to an ant on the street. 🐜😂 I sincerely hope U-Haul management takes this complaint seriously, reviews what occurred, addresses the repeated service failures, and provides the staff with the training and supervision necessary to prevent other customers from experiencing what I experienced. I paid for a service. I expected my belongings to be accessible as scheduled, my movers to be able to complete the job, and to be treated with basic courtesy and respect. None of those expectations should be unreasonable.

Rating:

1.0

Horrible customer service. I would never rent from this location again

Rating:

5.0

Great Experience from start to finish. Excited Deal

Rating:

5.0

Just continue the great customer service

Rating:

5.0

The trailer had rusty wheels and wheel nuts. It was parked under a tree and covered in sticky sap. Every time I opened or touched it, my hands had black sticky sap on them. I had to wash it with degreaser to remove the sap before using it. The trailer itself was banged up all over the metal fenders. It did have newer tires which was reassuring as I was driving it several hundred miles.

Rating:

2.0

Too many hidden charges, the process to collect the vehicle time consuming even after making a reservation and providing my information, had to repeat to get the rental.

Rating:

5.0

Great Lication. Highly Recommeneded. Manager and Staff Very Helpful and informative. Would continue to use in future

Rating:

3.0

The tongue jack was defective. It barely raised the trailer and took an excessive amount of cranking to get it high enough to use. I paid full price for the trailer and had to deal with this for the whole rental.

Rating:

5.0

I think providing either a wider time slot of expected arrival or provide day of edits of the time being moved.

Rating:

1.0

Too much Rats do do inside the storage unit so I move out quickly didn’t need them to eat up my things

Rating:

3.0

I had to keep Truck running because after shutting engine off it would not start. Took several attempts to start - probably bad starter. Truck was 12 years old with 135k miles. Also turned out there was no furniture dolly in stock so was given a hand truck which was useless.

Rating:

4.0

The location I rented from was not the location that the trailer was picked up this happened 2 times very annoying and inconvenient

Rating:

2.0

There was not enough people working compared to the volume of people trying to pick up their rentals. I was supposed to get a hand truck to rent but there was not one available. Took a while to discuss taking hand truck off rental due to the line of people he was working through.

Rating:

3.0

Pickup was made difficult because only one person was working, which was not enough for the several people waiting for service along with customer phone calls that the worker also needed to handle. What should have been a quick pickup took almost 40 minutes. The worker was excellent and I appreciated him, but he needed extra help. Drop off was very quick and easy by comparison.

Rating:

5.0

WE WERE FIREMAN WE SHOULD HAVE NO TAX I TOLD THEM THAT .

Rating:

1.0

Siempre me ponen muchos peros por mi licencia y me hacen perder mucho tiempo, sabiendo que siempre me alquilan el carro. No entiendo por qué no arreglan eso.

Rating:

1.0

Customer service unprofessional, the person who works at the vehicle return so rude .

Rating:

3.0

Should there be someone at the counter assisting people dropping off or picking up equipment, and others out in the yard helping people with the equipment?

Rating:

0.0

Customer service no good

Rating:

3.0

Reservation was for 6:30am. They don’t open until 7am. Wasted 1 hour waiting . People had same reservations as me, causing delays upon opening

Rating:

5.0

Great Service

Rating:

4.0

I provided an alternate contact several times for when boxes got to Florida, alternate contact never called and several times I was told there was no alternate contact on file. Also the pick up of the boxes in NY had been delayed apparently due to someone calling in sick. I was never contacted to be told the pick up would be delayed and Finally at 9:30pm that night I put all my cars away and got ready for bed only to have my doorbell ring a few minutes later. Communication when they knew the pick up would be delayed would have remedied the issue. Otherwise communication was fairly good.

Rating:

5.0

Access to park

Rating:

2.0

Originally, I told them I was gonna do around 65 miles. I probably did 4647 miles. I was told that the bill would be updated and an email would be sent to me and never was.

Rating:

5.0

Customer Service is great enough for me.

Rating:

5.0

Whole experience was great, fast and easy,staff was helpful and knowledgable

Rating:

5.0

U--HAUL KEEPS YOU ON THE MOVE

Rating:

3.0

The customer service who waited on me was very helpful. Great service.

Rating:

3.0

The location was fine and so was the app. My issue is that I made a reservation at another location on 90 Jericho turnpike for 9am and when I got there I couldn’t get in the van. I called the hotline which said an hour long wait (excessive) and when the support agent got on he told me that they did not leave the key in the box for pickup and he would need to divert me to another location which was 450 Franklin Ave. I took an uber to the location which cost additional money and added additional miles to my rental. It took me 20 minutes to get the van going through the process again and that is just frustrating.

Rating:

1.0

Worst place to get a trailer from; didn't provide any straps with the toy hauler, and forced me to buy the straps that have no use for me now.

Rating:

5.0

Ok very good 👍

Rating:

5.0

The storage units needs updating.

Rating:

5.0

Eduardo good gay

Rating:

5.0

Not Sure!!!

Rating:

5.0

Treated with kindness and knowledge management is on point

Rating:

4.0

Clarity and compassion for people's life and time

Rating:

4.0

Why is there pending hold in my bank acct $28.04 from 7/9. It hasn’t feel off because of you. Now I have another estimated charge for $73. But it’s only $41. Please stop holding my refundeds from estimated charge.

Rating:

2.0

fire the loser manager absolutely useless

Rating:

3.0

New manager / owner doesn’t have staff at the desk in the office. He tells all customers to use QR code only and is not helpful. They need more staff at this location.

Rating:

5.0

Excellent

Rating:

1.0

Overpriced

Rating:

1.0

They added an extra 10-15 miles on to my commute and 25 dollar coverage I refused

Rating:

4.0

N/A

Rating:

5.0

Thank you 🙏 so much Uhaul for this Hempstead uhaul location. Sometimes so many circumstances are happening in your life and you’re stress trying to figure things out and finding a group of people that help ease some of that stress is an absolute blessing. I am so full of gratitude for all of your workers at the Hempstead uhaul location. I can literally give those boys 100 ⭐️ stars. I love every staff member at this location. Everyone is so nice and courteous. They are absolutely awesome at customer service. They are down to earth and understand their customers. This is the 3rd location of uhaul I have been to. The Hempstead location is the absolute best. I don’t even know the name of the guys who helped me but I love them all. From the guys who helped me sign in to the guy who helped me with the return. I love them all. May God bless them. Thank you uhaul for being in the business of helping people at one of the most stressful time in their lives. We appreciate you.

Rating:

5.0

Great and helpful service!

Rating:

5.0

The people are very friendly, they made everything easy and fast very happy with the service.

Rating:

1.0

Keep your word i wa quoted one price by customer service then when it came to the final bill it was different .either your staff lies your thier incompetent. Cost me about a $100 more than we were told by customer service. Bait and switch.

Rating:

1.0

Be on time, don’t send a broken box, be on time again at delivery!!!! Ridiculous

Rating:

5.0

Just the check out process as an approved Corporate account. I should not have to go through the mobile app and constantly input my information

Rating:

5.0

Un buen servicio y el personal al 100

Rating:

2.0

Decreased staff levels at office. I had a reservation for my trailer. Waited 25 minutes for someone to come and check me out. There were 3 other people in front of me and no one if office for over 10 minutes. Location needs more staffing and a person to stay at the computers to check out and check in customers. Use to be much better under prior manager. Current manager makes customers overly dependent on doing everything on the app.

Rating:

5.0

I also thought the person who helped me was absolutely fantastic. It is a busy location but my experience was smooth and easy. Thank you.

Rating:

5.0

PROMPT SERVICE. PROVIDED ASSISTANCE WHEN NEEDED

Rating:

4.0

Need more staff to check out reservations when picking up equipment. Busy location.

Rating:

5.0

The staff was knowledgeable and helpful. Thank you

Rating:

1.0

I got charged 30$ for gas, when I only drove 2 miles. That is insane. Next time I move, will definitely not ask for their service again.

Rating:

5.0

great customer service @Hempstead location!

Rating:

4.0

It was a little dark in side the unit.

Rating:

2.0

I left this facility because of pests. After 2 months of being here, i personally had to do the work to keep roaches out of my unit & this past week MICE chewed up my items. Theres no urgency from the company to speak or get rid of pests. The way the walls and units are set up anything can get into your space. WOULD NOT RECOMMEND TO ANYBODY.

Rating:

5.0

I have been using this facility for many years, the staffs is very friendly ,helpful and knowledgeable about their work. always happy to be here 😊.

Rating:

2.0

Actual move out date was October 7 not the 9th and have been having an issue contacting the store about emails sent after paying settlement amount and moving the items out of the unit

Rating:

2.0

Setting up the storage originally was horrible. Israel C was rude and not helpful. I got so upset I cancelled the storage and he never refunded my money. I had to call back to get assistance from Clever who was extremely helpful. He went above and beyond. Will not recommend doing storage at this location only renting a truck etc. I put helpful staff ONLY for Clever not Israel C

Rating:

3.0

Unfortunately, I cancelled the storage unit. It was dark and dirty. Spider webs all over. To small for the price. Israel C was not polite until the end. Understanding it was toward the end of the day customer service never stops. Will not recommend storage unit.

Rating:

4.0

I had a good and bad experience but I’m grateful for the help I had there thank you

Rating:

1.0

They had other customers watch you,they cheat you when renting I teams,(Crucks) And while moving out!!Rat dropping was all over my stuff and wholes in some bags😡

Rating:

3.0

They raised the price of the atorage fee so i took my belongings out of storage unit 217

Rating:

5.0

Had to leave do to the rate increase 😪 every 6 months. Would have loved to continue, but wasn't able toooo!

Rating:

5.0

Great Diego was a huge help

Rating:

5.0

Thank you uhaul

Rating:

4.0

Good place

Rating:

5.0

Staff at your facility is top notch. They're attentive and patient with handing multiple customers. Keep up the great work! Thank you

Rating:

5.0

service was very good quick and efficient and the workers were very polite

Rating:

5.0

That Klever Guy Was A Great Help Also Hilarious

Rating:

1.0

Storage is sketchy, the after hours help line number never gets picked up, the staff is poorly educated and of no help. It seems like People are living out of the storage containers there and there are many sketchy characters there. I would not suggest this location to anyone. The manager will never pick up his phone. One of the access doors doesn’t work. Terrible location

Rating:

5.0

Very knowledgeable staff and helpful great place to do business.

Rating:

4.0

excellent value overall. however i was expecting a much larger unit on the ground floor level to accommodate my very full 20 foot uhaul truck what i was offered was the same size as rvc had offered me. walter was knowledgeable and helpful. his assistant (?) was much less so ( may i suggest a pay raise to increase employee engagement and additional training on how to please and satisfy customers queries) what saved this deal ( we were going to go someplace else entirely) was that Walter sold me side by side units. Walter deserves an even bigger pay raise. Thank you, Walter.

Rating:

5.0

The Manager on Sunday Selvin is accommodating and helpful... Even when an angry customer became belligerent he kept his cool and was able to rent me the truck and propose a larger room. Many thanks!!

Rating:

1.0

Stol my stuff refuses to accept payment

Rating:

2.0

The second floor storage was very inconvenient. I have never seen a storage that you had to climb steps to get to. This should be told to customers so they have the choice to choose something else.

Rating:

3.0

The parking was not great. They are returned vehicles parked vehicles all over the place and employees parked close to the facility and impeded the removing of boxes from the storage. Hopefully management can do something about it.

Rating:

5.0

No complaints

Rating:

3.0

The storage is way too expensive 💁‍♀️

Rating:

5.0

Diego is the best

Rating:

4.0

Thanks for your service to me and serving the community

Rating:

5.0

Muy buen trabajo gracias 👌

Rating:

3.0

I was always scared to go to this uhaul because their were so many complaints of rodents thankfully all my belongings were secure and upon move out no issues with rodents at all it was clean

Rating:

5.0

Will recommend to friends and family !

Rating:

1.0

The manager was terrible never answered or return calls. We had COVID last month and could not move out our stuff so we reached out no help at all. Highly don’t recommend

Rating:

2.0

I can’t speak for every storage unit, but my storage unit had many mice feces. I was with Uhaul Hempstead for approximately nine years, and the mice issue has gotten worse. The rent increases every few months, and nothing has been done to correct the mice issue. The staff is excellent. The facility is cleaned but only cleaned to mask an issue.

Rating:

5.0

Diego was very cordial and very very thorough in resolving our problem

Rating:

5.0

I find the U haul facility to be a good storage

Rating:

5.0

Excellent services

Rating:

2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Rating:

1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Rating:

5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

Rating:

5.0

so far it's good they were very helpful during a stressful time

Rating:

3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Rating:

5.0

Diego and His Staff were the Best.

Rating:

5.0

Excellent

Rating:

5.0

EXTREMELY SATISFIED - EVEN WHEN I HAD A MINOR ISSUE, STAFF WAS WILLING TO GO THE EXTRA MILE TO MAKE SURE ALL WENT WELL. DEFINITELY WILL UTILIZE THIS FACILITY IN THE EVENT I NEED THIS AGAIN.

Rating:

5.0

It was my first time using Uhaul storage I'm really please with everything. thank you

Rating:

4.0

Diego Parra however busy he is, manages the facility well. He could use some back up to reduce customer wait time.

Rating:

5.0

I 'll come again

Rating:

3.0

I everything went well,

Rating:

5.0

everything it was gray

Rating:

5.0

Friendly staffs

Rating:

4.0

The restroom was dirty and the toilet was overflowing. Otherwise, the staff was extremely friendly, flexible and kind.

Rating:

5.0

Excellent service, considerate and kind help.

Rating:

5.0

Thank you

Rating:

5.0

Very nice experience.

Rating:

3.0

thanks

Rating:

5.0

Only thing truck rubber gaskets on doors kept falling off truk needed tuneup and Transmission also needs work