Customer Reviews for U-Haul Moving & Storage of Hempstead

4,881 reviews

450 Fulton Ave   Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

(516) 489-6550

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(516) 489-6550

450 Fulton Ave
Hempstead, NY 11550
(On the corner of Fulton Ave & Peninsula Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 6:30 am - 8 pm
  • Sun: 8 am - 6 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I was pleased. No complaint!

DEBRAV G. 
Rating:
5.0

Customer did not leave a comment.

JOSE A R. 
Rating:
5.0

Nothing, Thank You

Willie B. 
Rating:
5.0

Customer did not leave a comment.

JOSUE MOISES C. 
Rating:
5.0

Customer did not leave a comment.

ASAD A. 
Rating:
4.0

Customer did not leave a comment.

ALLAN BERN P. 
Rating:
3.0

Dirty location and too many critters and the like … should have never stored clothes there … too many items running around for storage

Scott H. 
Rating:
5.0

Customer did not leave a comment.

uhaul D. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer care was very professional.

Calvin G. 
Rating:
3.0

Windows including windshield had not been cleaned.

GEORGEJOHN III Z. 
Rating:
5.0

Customer did not leave a comment.

DEREK DALE W. 
Rating:
5.0

Customer did not leave a comment.

Josue C. 
Rating:
4.0

Customer did not leave a comment.

OCTAVIA A. 
Rating:
5.0

Hempstead uhaul is the best

REGINALD A H. 
Rating:
5.0

I find the U haul facility to be a good storage

shamika d.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ENGJELLUS P. 
Rating:
5.0

Customer did not leave a comment.

HECTOR A. 
Rating:
5.0

Customer did not leave a comment.

maria l.  |  Overall Experience 
Rating:
5.0

Bery good service wid gratuletion

RONYL M. 
Rating:
3.0

Customer did not leave a comment.

Kevin W. 
Rating:
1.0

Stop charging people for not reason

Yvena M. 
Rating:
5.0

Customer did not leave a comment.

REGINALD T. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Vehicle was generally clean, though prior customer paperwork was still in the vehicle. I rented a furniture dolly which turned out to have a broken wheel which made it unusable. When I returned the vehicle around 4 pm, there was no one outside staffing the drop-off area and only 1 employee inside handling customers. There were 2 people ahead of me. It took about 30 minutes to complete the drop-off process. While I was waiting, another customer came in complaining that she couldn't access the storage facility due to trucks blocking the facility — apparently because there was no one overseeing the dropoffs. The employee apologized but said she couldn't leave to help her, in the middle of helping me, she went outside and was gone for several minutes. Finally, another employee came in to assist. Both employees were polite and apologetic, but it was obvious that the staffing level was inadequate.

Richard S. 
Rating:
5.0

Had what I needed . Priced good and after hour drop off was a bonus.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JAIME H. 
Rating:
4.0

Customer did not leave a comment.

L C. 
Rating:
4.0

Customer did not leave a comment.

MYRNISSA S. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Everything was perfect. The manager and assistants were so nice.

Peter S. 
Rating:
4.0

Truck's Engine Power is a little low, needs more rpm for driving.

JIN HONG K. 
Rating:
5.0

Customer did not leave a comment.

NAKEDALA SHAWN E. 
Rating:
5.0

Customer did not leave a comment.

SHEILAD E. 
Rating:
5.0

Customer did not leave a comment.

KENNETHJ W. 
Rating:
5.0

Nothing!

ANTOINETTES G. 
Rating:
2.0

We used Just in Time Movers who were great. U Haul appeared to be very disorganized, sending the movers to three different locations to procure the U Box. They arrived two hours later than promised as a result delaying our six hour road trip. U Box came without any of the promised blankets. The movers used cushions etc and the belongings arrived safely. The movers on the Rochester end were also delayed due to a paperwork issue. I received texts asking me to confirm with U Haul but when I followed all of the prompts I never got to speak to a human. Very dissatisfied with the U Haul for these reasons.

Marianne S. 
Rating:
2.0

Stole my friends debit card. Rude when called.

kaitlyn D. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Everyone and everything went very well!

PETER FRANKLYN L. 
Rating:
5.0

Excellent and friendly customer service!

JONATHANS S. 
Rating:
5.0

Non. Customer service is great

Tak C. 
Rating:
5.0

N/A

ANTOINETTES G. 
Rating:
5.0

Customer did not leave a comment.

HECTOR RENE S. 
Rating:
5.0

Excellent services

fulton c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abdelmoneim S. 
Rating:
5.0

Customer did not leave a comment.

URIASB A. 
Rating:
5.0

Customer did not leave a comment.

DUANE JACQUE-REY G. 
Rating:
5.0

Customer did not leave a comment.

Jasmin B. 
Rating:
5.0

Customer did not leave a comment.

John U. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Macela C. 
Rating:
5.0

Customer did not leave a comment.

RUBEN F. 
Rating:
5.0

Customer did not leave a comment.

Malike F. 
Rating:
5.0

Customer did not leave a comment.

uhaul B. 
Rating:
5.0

Customer did not leave a comment.

JIN HONG K. 
Rating:
5.0

Walter made my customer satisfaction the best experience. Will definitely come back.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAANNE M. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
4.0

Customer did not leave a comment.

ERNESTW S. 
Rating:
5.0

Excellent customer service!! Thanks so much!!

PATRICIAFARRELL B. 
Rating:
5.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

Bettering than I expected

Ishry S. 
Rating:
5.0

Customer did not leave a comment.

JAYDEANHAYDEE R. 
Rating:
4.0

I hate that you have to take pictures, when you first get the van , when you selling of late night especially… dangerous Ti out there trying to figure out a app.. your workers should be doing this. Waste of our time .

GIOVANNI A. 
Rating:
5.0

Missing interior tie down rails made securing some items problematic

MICHAEL G R. 
Rating:
5.0

Customer did not leave a comment.

RICHARDM B. 
Rating:
5.0

This location was very helpful and and accommodating.

Kayla W. 
Rating:
3.0

It was very easy to drop off the vehicle it took two seconds and they emailed me the receipt.

MICHELEY P. 
Rating:
5.0

Customer did not leave a comment.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

2nd time renting equipment from this location and smooth experience from beginning to end with no issues. Great equipment and staff.

DANIELY P. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

DARRENALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

fulton C. 
Rating:
4.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Well run franchise…very professional.

EDWARDT F. 
Rating:
5.0

Overall I am very pleased with how easy and straightforward the whole process was, from booking the rental, pickup, travel and return. The price was great, and I will definitely look to uhaul when I need a trailer again. Thanks!

KAIMAGNUS M. 
Rating:
4.0

The A/C in the truck we rented did not work and that made the rental experience very uncomfortable.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

OLVANDO NEY A. 
Rating:
5.0

The people where very nice and helpful.

MARY L N. 
Rating:
5.0

Customer did not leave a comment.

ruben T. 
Rating:
2.0

Infested with rodents ...property was covered in feces an property was damaged from rodents nesting in unit

Nikol L.  |  Overall Experience 
Rating:
5.0

Everything was fine. Very simple rental.

John K. 
Rating:
5.0

The day manager on Saturday was very helpful. I think his name was Deigo.

Leonardo J. 
Rating:
4.0

Better serviced trucks

JAMES HAROLD B. 
Rating:
3.0

Customer did not leave a comment.

Chiffon H. 
Rating:
4.0

Inform the customer when the part is not in for in time for the appointment. I was not informed that my hitch was not yet delivered until I arrived for my appointment on 08/16/21, and was rescheduled for 08/19/21. I had attempted to confirm prior to going to the location, but the phone was not answered. Otherwise, everything was great

Robert W. 
Rating:
3.0

The balancing and alignment of trucks must be done

GODWIN SETSOFIA D. 
Rating:
3.0

Customer did not leave a comment.

Craig M. 
Rating:
1.0

Customer did not leave a comment.

ARIEL Y A. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
4.0

Customer did not leave a comment.

Saul G. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

jie d.  |  Overall Experience 
Rating:
5.0

This is my problem. I reserved a trailer online for Smithtown , NY. When I received my confirmation via email it said to pick up the trailer in Farmingdale NY. When I got to Farmingdale there were no trailers so I had to go to Hempstead. IT WAS A TOTAL SCREW UP BY U HAUL. Your reservation system is terrible. I had to drive 35 miles out of my way to pickup and return the trailer. Is U Hail going to reimburse me for my time, and extra fuel I had to use?????

THOMAS A K. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

VENUSCHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

Darlene H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

ERROLV T T. 
Rating:
5.0

Customer did not leave a comment.

Oscar S. 
Rating:
5.0

Customer did not leave a comment.

Wyteria R. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

Donna P.  |  Overall Experience 
Rating:
1.0

My unit had mice and a lot of my stuff was damaged filed a claim and nothing was done

Flore S.  |  Overall Experience 
Rating:
5.0

Muy buen servicio estoy contento.el.personal es.muy.amable

OSCAR F.  |  First Impressions 
Rating:
5.0

so far it's good they were very helpful during a stressful time

Donna P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie c.  |  Overall Experience 
Rating:
3.0

Having to carry heavy things up the stairs is not ideal. A ramp or elevator would be better!

Krissa G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillian p.  |  First Impressions 
Rating:
5.0

Diego and His Staff were the Best.

Edna R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Allan F.  |  Overall Experience 
Rating:
3.0

I everything went well,

Dorothy L.  |  First Impressions 
No reviews have been submitted for this location.

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