Customer Reviews for U-Haul Moving & Storage of Hendersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hendersonville

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Norma N. | First Impressions |
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A very nice lady helped me and she was kind and helpful.

Robert A.
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Very friendly atmosphere, Teresa did a fantastic job on my rental

Kris B.
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I found the after hours check in process difficult and intimidating. FORTUNATLY, the lady working there was still around and she came to our rescue. It wasn't just me, there were also 2 other customers having problems with the check in. Your info says it's supposed to be easy, but I think for those of us a little older and not as cellphone literate, it's really hard and complicated. I didn't actually try it myself because the two people in front of me said they had been trying for over a half hour and were utterly confused by it. The lady staff member was our hero. She stayed after hours to make sure we all got checked in correctly and she was just extremely nice and fun and very personable. You've got a great team member there. I don't remember her name, unfortunately, but it would be on my paperwork. Other than that, the whole experience was exceptional. The truck was not just clean, it also didn't have the lingering fragrances or chemical smells that are usually present and give me a migraine. It was easy to drive and use. The owner there is a super nice guy who gave great instructions and showed me how to do things I was confused about and even offered extra services and items that I could buy to make my move easier. I did buy several supplies from him and I would definitely recommend this U-haul dealer in particular. I think it was a better place than any U-haul dealer I've ever interacted with. Much cleaner, staff more attentive and polite, very friendly well kept place and fully stocked with equipment and supplies. Ten stars!

Pamela J.
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Unclear instructions to turn in. Staff was not in the office when we arrived and sat in office not seeking to help us.

Gina L.
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So easy to rent for a reasonable price and owner was very friendly and helpful. I highly recommend Uhaul.

Elizabeth M.
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Staff was very busy, but still able to provide timely, friendly and efficient service.

PHILIP M.
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Customer did not leave a comment.

Timothy S.
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We had a wonderful experience renting a cargo van at this location. Employee Teresa Briggs was wonderful. Even after a long day, Teresa was willing to go the extra mile for us as we struggled to complete the online return process via cellphone.

Nathanael B.
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Clean.

Harley G.
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Customer did not leave a comment.

John K.
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If your in a wheelchair like i am, inside the store access was difficult but the staff took care of my needs; they need a bigger office.

Kristen S.
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Very easy process. Thank you for a great rental!

RHONDA S.
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Very friendly and helpful

Jesse B.
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Customer did not leave a comment.

Kristie H.
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In and out in no time. Very helpful.

John S.
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Customer did not leave a comment.

Donna A.
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Customer did not leave a comment.

Marti T.
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positive experience

Alan M.
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Customer did not leave a comment.

Charles M.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

Elizabeth M.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Joe C.
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Customer did not leave a comment.

Travis D.
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No parking and you charged me 16$ for gas when I only drove 12 miles. You're thieves and I'm getting refunded hell.or high water.

Michael C.
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Employee wasn't friendly. Nowhere to leave my car while I used the truck for the day.

Mark R.
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The truck was not cleaned only fueled

Jeffrey C.
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Was late getting van back. Called and was told no problem and a representative would be there. Good experience

John J.
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Customer did not leave a comment.

Patricia S.
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Nothing. Excellent service!

Victoria S.
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Customer did not leave a comment.

Larry N.
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Wait time was longer to pick up equipment due to very slow computer .Staff was very friendly

DANIEL P. | Overall Experience |
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Customer did not leave a comment.

scott S.
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Customer did not leave a comment.

Wilder L.
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Customer did not leave a comment.

Gracie M.
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Customer did not leave a comment.

Steven D.
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Customer did not leave a comment.

Joe S.
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Simple and easy experience! Thanks U-haul!

Jeffrey W.
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Customer did not leave a comment.

TIM M.
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9 foot van worked beautifully. All good except exceptionally difficult adjusting the passenger side mirror with one person. Dangerous. No inside adjustment.

Pamela R.
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Customer did not leave a comment.

David s. | First Impressions |
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Zack T.
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Customer did not leave a comment.

Roger G.
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Eleanor went above and beyond to help us get a truck earlier than our reservation!! She was very helpful!!

norman W.
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My favorite location to rent U-Haul equipment

JOHNNY R. | Overall Experience |
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Customer did not leave a comment.

Danielle A. | Overall Experience |
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Customer did not leave a comment.

Michael P.
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they were on top of everything

Jessica C. | Online Move In |
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Customer did not leave a comment.

CLARENCE S.
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Told I couldn't drop truck off there even when I confirmed from the start, was sent to another u-haul drop off dealer they instructed me too, to find out they would not take the truck also. After driving 25 extra miles trying to find a drop off point I returned to the original location which they finally said they would take it. Then a extra charge of fuel was added to my card after driving all over to find a dealer when I topped off tank to 3/4 as instructed when I picked up the truck the first time . I WILL NEVER USE UHAUL AGAIN.

JON J.
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I was greeted by a person right away and he took me to exactly where to drop the trailer. He unhooked the trailer, checked if everything was satisfactory and I was on my way. Very fast service.

Mark S.
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Great place. So glad we found them to help with our move. Will definitely use again.

roberta I.
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Ellie was extremely courteous , helpful and went out of her way to assist us.

Kimberley B. | Overall Experience |
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The units are not water proof. My property sustained severe water damage. Most of it will be a total loss.

Troy H.
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Drop off very easy and staff good to work with

Michael W.
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This facility willingly gave me a dirty truck and said I'd get a discount when I drop it off . That was a flat out lie this individual was lazy and not helpful even when I complained about the floorboard full of trash from the last renter and the windshield cover in bugs real bad .very disappointed in this move I have not had time to call u haul but I will and file a formal complaint . No excuse for this

James L.
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Everything your team did was spot on. I can't think of anything that could help them improve.

Alan Z.
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I was renting a 20 foot for two days. I needed to leave my car there overnight. Massive amount of room available but I was told NO. They claimed a text was sent to inform me to have someone drop me off instead, but no such text received. They would not even recommend a nearby place to park. The staff had a generally poor attitude, unhelpful, "tough luck buddy not my problem." I'll find another location with a better attitude.

Julia A.
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Customer did not leave a comment.

Derek F.
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Customer did not leave a comment.

Matt H.
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I was just renting an appliance dolly, but everything went fine.

Kenneth G.
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Customer did not leave a comment.

DAVID M.
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Customer did not leave a comment.

Sally G.
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Customer did not leave a comment.

Emile L.
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Customer did not leave a comment.

Reed N.
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Very pleased

Brent H.
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Trailer was old, rusty and noisy. Replace older units with new ones.

Nick S. | Online Move In |
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Ellinoire was just the best to my wife and me.

Carolyn T.
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Customer did not leave a comment.

DANIEL P. | First Impressions |
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Smooth, easy and quick.

CASEY J.
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Fix the jack stand on that unit, it is VERY hard to operate

GUY W. | Overall Experience |
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Customer did not leave a comment.

Jeff H.
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Customer did not leave a comment.

damond d. | First Impressions |
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Great Customer Service!

Mark R. | Overall Experience |
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Michelle D.
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Mathew was very cordial, thoughtful and runs a clean shop. He was kind and made the drop extremely easy. I came in, told him mileage, full tank, and condition of truck. Gave him key and wala- I very much like that he took care of where to park the truck instead of telling me to drive it somewhere. Mathews friendly helpful experience, made up for Lloyds in Wilmington. Mathew was GREAT!!

Winnifred G.
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Dusting and sweeping the interior. Everything else was great.

BRITTANY F.
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Customer did not leave a comment.

Kimberley W.
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My dad dropped the trailer so I can't comment other then he said they had to wait a while because they were busy.

Travis R.
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When I went to pick up the trailer, my tongue hitch was not long enough to allow the trailer to sit more level (I drive a Suburban) so the agent sold me another ball and hitch. Of interest was the fact that she said the cotter key that goes through the pin to hold the tongue in place was not good, despite it being the one that came with the car when I purchased it. See comments below.

Steve P.
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This location staff are always helpful.

James F.
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Better communication

Deborah B.
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The return was terrible. I usThe return was terrible.. Are use the U-Haul shared UHaul share and it took an hour and after having to call customer service, the account was noted of the problem and I was still charged a fee for not finishing in the app which wasn't workIng. I had to make a special trip back to the location to get a refund and they stated the person put the notes in the wrong area. Never Again.

Daniel C.
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Customer did not leave a comment.

Sheila G.
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Gas was not full so I ended up paying for 10 dollars of gas for less than 30 miles (12 miles home and back does not equal 5 galons of gas)If they checked the mileage in between clients it would not fall in the hands of clients to pay for others gas and go the extra mile supplying the milage i think extra attention should be provided to the cleanliness as well the truck was dirty too. Crumbs in it and smoky smell.

Nathan E.
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Customer did not leave a comment.

Margaret B.
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On the website, state clearly there is no place to park your vehicle after pickup. If a customer is using rentals for the first time, tell them they need to fill gas tank to where it was when picked up.I had to find these things out from other reviews.

Kenneth R. | Overall Experience |
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No complaints. The storage fulfilled my expectations.

Michael M.
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The personnel was just not professional or friendly.

Tracy B.
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Joey was a trainee and went above and beyond for us. I would treat him well, he'll be an asset to IHaul.

Carrie R.
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Did not have my uhaul truck ready so they took another one from a different Customer that was going to pick it up the next day in hopes that another would be brought back (this was the last truck left). I ordered a 20 ft truck and they gave me a 15ft which meant my stuff didn't fit and I had to make two trips so my mileage cost double what it would have and I ended up paying a small fortune. NEVER using uhaul again!

Kenneth C.
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Have more units available

TRAVIS G.
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Customer did not leave a comment.

Mary Margaret L.
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Location fine, but app unclear with keydrop location and process.

JOHNNY R. | First Impressions |
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Eleanor and the staff at the facility are awesome and very helpful

William L.
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Don't change anything! This UHaul place is great. Service was great, I was in and out of there and on the road with the trailer I wanted in a very short time. Returning the trailer was equally as great. I can't think of anything to recommend to improve that.

Saul M.
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Ellie Wilson is fantastic to work with! Even in the pouring rain she braved the conditions and hooked up the UHaul trailer to our Truck, and let me tell you it was pouring rain. Not to mention we had been quoted $150 dollars plus elsewhere and Ellie charged us less than $50 for the same trailer. We will be loyal customers from now on and refer anyone who needs Uhaul services to Ellie. Thanks again! Saul

Linda S.
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Customer did not leave a comment.

George N.
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Joey was fantastic. U-Haul is lucky they have him as an employee

Andrew B.
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Actually, not much. It was a very efficient process.

James S.
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Customer did not leave a comment.

Elizabeth B.
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This place is always hoppin' on the weekends, I called for a truck the day before I needed it (last minute life change) and they did not have the smaller size truck I needed - everything had been rented already. But they did have a larger truck and offered it to me at the same price! We got our move done in 3 hours, returned the truck and only spent $60 ish dollars! So grateful for this business in my neighborhood. Thank you Manager Elinore and counter agent Jeff (?). Both of you do great work!

Adam R.
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When I made the reservation, the original pick-up location was in Brevard, NC and switched to Hendersonville without any notification, This was 60 minutes out of the way.

Michael S.
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Everyone was very helpful

Andrew B.
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Customer did not leave a comment.

James K.
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Customer did not leave a comment.

Michael H.
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Have equipment parked up front for the customer when an appt is scheduled.,

Trevor B.
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I was charged to 21$ to drop trailer off before the business was open. I was not informed of this fee. I have never been charged a fee at any other places to drop off early or late. I will never use this uhaul again.

William W.
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all staff were very respectful and kind. i have rented equipment before in the past, always treated well. Thanks you.

William G.
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Very nice lady. Was very considerate and helpful.

Matthew L.
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Customer did not leave a comment.

David S.
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Things are done the right way. Great people to do business with. Everything went very smooth. Would and will do business with this location every time i need a rental. Thanks ya'll for being there during this time of covid and taking care of those that need you.

John E. | Overall Experience |
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Customer did not leave a comment.

Mark M. | Overall Experience |
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This is a very well maintained and extremely clean facility. The hallways and storage bays are polished and always looks nice. The staff is extremely knowledgeable, helpful, and friendly. I would highly suggest the use of this storage center for your storage needs.

Mark R. | First Impressions |
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Customer did not leave a comment.

John E. | First Impressions |
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Customer did not leave a comment.

Richard P. | Overall Experience |
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I had nothing but outstanding service from this facility. This team is well organized, the units were clean, and I would use this facility again and highly recommend to my friends. Keep up the good work.

Donald L. | Overall Experience |
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Ellinore runs a superb storage location. Inside the unit and outside the building are very clean. All emails and qiestions regarding the unit are answered promptly. I highly recommend this location.

PHILIP F. | Overall Experience |
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Customer did not leave a comment.

cynthia p. | Overall Experience |
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Customer did not leave a comment.

MARGARET M. | Overall Experience |
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The door was broken and would not stay up I reported this to the manager and he gave me a rag to stuff in the tracks of the door. This could have caused an injury.I will not be using this storage again or recommend due to the fact that they do not prorate and my door was broken. I paid 198.00 on the 19th of the month and moved out on the 4th of the following month.They do not prorate

Leah C. | Overall Experience |
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First of all I was supposed to get one month of storage free. I didn’t ask for climate controlled storage but that’s what they put me in at $104 a month. I was tired from moving and didn’t notice the paperwork until it was too late to change it. Then after many months of paying that amount I finally moved out before my rent was due and I notified the manager. And guess what? I was still charged $104 even though I’m no longer using the storage space. Now I’m still trying to get a refund. The facility is nice but the business practices are not.

linda j. | Overall Experience |
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Customer did not leave a comment.

Natalie M. | Overall Experience |
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Was very pleased with the experience and Was very welcomed as a customer. Theresa is a great worker and goes above and beyond to make sure the customer gets all that is needed and at a cost effective manner. Will definitely use U-Haul for my future rentaks etc and refer friends as well.

oseph M. | Overall Experience |
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I would use again

Madeline E. | Overall Experience |
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Customer did not leave a comment.

Bruce M. | First Impressions |
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Customer did not leave a comment.

MARGARET M. | First Impressions |
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Customer did not leave a comment.

linda j. | First Impressions |
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Customer did not leave a comment.

Jason C. | First Impressions |
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Awesome customer service and satisfaction

Joan H. | First Impressions |
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Nice and clean facility. Management was helpful. Refund from not using second unit was quick.

Joseph N. | Overall Experience |
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I moved from Florida to North Carolina and everything was just great and I recommend this facility and U-Haul in general for anyone trying to move

Joseph N. | First Impressions |
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Staff very friendly and professional. I would recommend this business. For anyone looking for storage or rental services.

Cindy C. | Overall Experience |
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The staff could not have been nicer and more efficient. Would definitely recommend!

spencer m. | Overall Experience |
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Managment and staff are rude.1 employee even stated and i quote " theres nothing i can do for u im just a weekend worker"! 20+ yrs of customer service under my belt and ive never been treated this bad

Constance P. | First Impressions |
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really great customer service, the manager helped me out after hours when I had accidentally rented the wrong unit online. thanks!

Kari B. | First Impressions |
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Excellent customer service!!!

SANDRA C. | Overall Experience |
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The staff was very pleasant and professional, A+ rating

Craig B. | Overall Experience |
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Really liked the convenience of the remotes to get thru the gate.

Eric A. | Overall Experience |
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Great experience

patricia s. | Overall Experience |
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This was BY FAR the best experience i have ever had with any storage facility (and there have been MANY over the years). Thank you for the working electrical outlets and clean restroom. Yall rock!

Carol B. | Overall Experience |
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My experience from start to finish was very good.

bill s. | First Impressions |
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Extremely helpful and considerate. Couldn’t ask for better service. Facility and trucks extremely clean

Richard J. | Overall Experience |
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very pleased

Tom D. | Overall Experience |
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The staff were friendly and very nice.

Ward S. | Overall Experience |
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Excellent facility with great employees.

Craig B. | First Impressions |
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Was very pleased how everything was handled and the convenience of getting in and out of the gate.

Michael E. | Overall Experience |
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Nobody ever there nor do they answer phones when you are trying to close out your storage and then they try to overcharge you saying you didn't move out properly I would not recommend this facility.

Terry K. | First Impressions |
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Poor gate usage.

TAMI B. | Overall Experience |
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Staff was very friendly and helpful

Carol B. | First Impressions |
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Eleanor is very professional and helpful. Thank you.

TAMI B. | First Impressions |
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The unit had a leak in it the woman said I accepted the risk of water damage I didn't even know anything about it I was very unsatisfied with the unit and hiding that from me shouldn't of even rented

Kyla K. | First Impressions |
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Good

Angela H. | Overall Experience |
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Very nice and convenient. Was disappointed there was no dumpster only 3 trashcans

robert c. | First Impressions |
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Great

MARCIA C. | Overall Experience |
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All was good with my stay there but i was a little disappointed that the month was not prorated. I do not think this is right.

Patti B. | First Impressions |
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Wonderful service from counter folks. Some confusion with 1-800 lady. She double charged me and wasn't very nice. Jesus at Hendersonville straightened it out. Elinore, as well, was super helpful.

Kimberly H L. | First Impressions |
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Everyone was pleasant, courteous, and very helpful.

Jerry T. | First Impressions |
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Prompt, courteous, clean.

Joseph S. | Overall Experience |
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My experience overall with all the employees was excellent.

Robert A. | Overall Experience |
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You served our needs very well during a difficult transition time. Thank You

Travis P. | Overall Experience |
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Ellinore and Staff are phenomenal. I’ve never encountered a more professional staff. The difference between this center and others is enormously apparent. If need arises I will go no where else

Christopher H. | Overall Experience |
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Elanor was very helpful and professional. Appreciate the courtesy and someone going above and beyond to help. Doesn't happen often anymore.

Ricardo V. | Overall Experience |
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I like it when your treated with respect and friendly service

Randy S. | Overall Experience |
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Units are too low. Only 2 inches and rain water backs up into units. All boxes on floor were ruined. Too much flat asphalt and too little drainage.

LLOYD C. | Overall Experience |
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Used this facility for over two years.

SOU WEI BRUNE F. | Overall Experience |
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Well maintained facility.

JEROME W. | Overall Experience |
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The staff is always very professional, friendly and very helpful.

Eugene J. | Reservation |
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A great big thank you to Ellinore Wilson, manager of your Hendersonville u-haul NC facility who gave us the resources we desperately needed at that time. Best svc in 40 yrs from u-haul.

Brent W. | Overall Experience |
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Nothing negative

Bartow S. | Overall Experience |
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Attempted several times two separate months to pay online, and received notice that system was not operating. Not fixed over thirty days? Also, all occupants notified on 8/29pm to vacate by 8/31.

jeff l. | Reservation |
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Very helpful staff. Found just the right unit.

Kathi T. | Overall Experience |
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Will use and recommend again.

Alex V. | Reservation |
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Ellinore is polite, friendly and efficient. A joy to interact with. I am very satisfied to have my belongings at the Hendersonville location.

Eric L. | Reservation |
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First rate service from top to bottom, Will definitely go with them again.

SHARON P. | Overall Experience |
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Long lines, slow or no response to phone calls, but quick to remind you that you owe them money, never late on a payment. Outside storage area is poorly maintained and experienced minor damage/theft.

Sonya M. | Overall Experience |
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All of the staff I interacted with were friendly, helpful and professional. I thought the facility was very nice and suited my needs perfectly. The truck I rented was clean, nice & ready to move.

DAVID C. | Overall Experience |
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Courteous, polite, an helpful

Charles G. | Overall Experience |
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The Public Restroom clean beyond description,..seriously, it was VERY clean!

james b. | Overall Experience |
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very nice place to store your stuff one problem..... when you check out early they do not pro rate the moneys owed left i guess things are different here from florida

GARY O. | Overall Experience |
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good service

Ricardo V. | Overall Experience |
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Very clean,secured,affordable and respectful place to keep your valuables at. I recommend this place to anyone else.

Nicholas S. | Overall Experience |
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Ellinore is beyond wonderful. She went above and beyond!

No reviews have been submitted for this location.

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