Customer did not leave a comment.David P.
Customer Reviews for U-Haul Moving & Storage of Herndon
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Matt M.
Not the best experience when interacting with some of the staff. Also, storage billing policy is inconvenient and got charged for an additional month because I was in the hospital and unable to call or stop by to cancel my storage rental. No consideration, no attempt of possibly getting an exception; instead a cold should "oh well".Aman C. | Overall Experience
So very professional and accommodating to showing multiple trailer.Dustin D.
Friendly customer service. Strange that pre pickup tow vehicle inspection did not check for the type of electrical connection required for the trailer I rented.Bruce M.
Customer did not leave a comment.Logan B.
Nothing to improve at this time.CHRIS P.
Customer did not leave a comment.Roberta C.
Stop the over charge for gas while a customer cover a low mileageIbrahim T.
Love how well lit and clean this facility is!Ellen P. | Overall Experience
Big sign said to stay with truck and somebody would come out. No one did. Once I went inside,young lady was pleasant but guy was grumpy. After driving a truck 1000 miles one-way and paying over $2400, it would have been more comfortable for someone to come out and inspect the truck and give me a final receipt rather than to send me on my way and tell me, we'll email you the invoice.Jacob M.
No contact drop off.David S.
Customer did not leave a comment.Sandra K. | Overall Experience
Customer did not leave a comment.DACHENG W. | First Impressions
Customer did not leave a comment.Christopher W.
Very professionally handled. Great U-Haul store with all needed equipment and related supplies available.John N.
Mat and his entire staff (Park Center Rd Herndon branch) were all amazing...so helpful and friendly. Mat and his staff went above and beyond in providing excellent customer service. Mat is very kind, very positive and made me feel instantly comfortable and worry-free. Thank you so much for the help with my unit transfer. The facility has wide driveways that allowed me to navigate to and from my unit storage. I highly recommend this facility to others.Lydia G. | Overall Experience
My passenger door was loose. Dangerous & coldAndrew Y.
Customer did not leave a comment.Richard M.
Customer did not leave a comment.Megan O.
Customer did not leave a comment.Chad W. | Overall Experience
Customer did not leave a comment.INEZ C.
Customer did not leave a comment.JACOBPRESCOTT J. | Overall Experience
I've had storage units at this U-Haul for over a year, and every time I've been there it's been a smooth experience. Mattias and his team take great care of their customers, and this facility is beautifully maintained.... These are all a reflection of excellent management. If I had ONE suggestion for U-Haul, it would be to pro-rate storage fees when moving out mid or right after a billing date.... I understand this is not location specific, but a policy that would be great to elevate the customer experience, especially for long term customers.Robby B. | Overall Experience
Customer did not leave a comment.Charles B.
Pick up location was exceptional!!! Equipment was ready on time as scheduled. The professionals at the location did an exceptional job demonstrating how to integrate the trailer to my vehicle. The pre-screening work made the pick-up very efficient and timely. I was in and out at the facility in less than 15 minutes. It has been 15 years since my last towing adventure, the process is now very efficient and improved. Keep up the great work!!!!Richard C.
Customer did not leave a comment.Francisco A. | Overall Experience
Customer did not leave a comment.Mark S.
Very efficient, clean facility and truck, employee seemed to be knowledgeable and provided great service. A seamless experience.Miriam J.
Everything went perfectly.CraigM R. | First Impressions
keep being friendly and understanding the needs for the customers.ginna L.
Air up the tires, latch the hood, fix the weather strip around the doors, upgrade to at least blue toothe for the stereo, upgrade the vinyl seating surfaces.Joseph N.
Great service!! ThanksVonnetta G. | First Impressions
Customer did not leave a comment.Mersadez S.
Customer did not leave a comment.Scott F. | First Impressions
Customer did not leave a comment.Fernand P.
Great service, equipment and experience. Thank you!Jeff H.
Customer did not leave a comment.James S.
Customer did not leave a comment.ron T.
Customer did not leave a comment.Steven P.
Customer did not leave a comment.Peggy M.
Customer did not leave a comment.Richard E.
This is the best U-haul location I have ever dealt with so far.Sean C.
Friendly and fast service.Ronald B.
I was totally satisfied with everyone at this location, very friendly and professional.Gustavo G.
Customer did not leave a comment.IKA C.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Darryl S.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Brett F.
Customer did not leave a comment.Jonnathan E.
Really liked the equipment was ready, limited paperwork (I would have liked the teammate to have had less, like verify iD only, because address was already entered with reservation) and some might have been there by scanning ID barcode. Connection was quick and so was being open to disconnect at return time!Michael M.
The key card did not open the door when I walked up to the key pad. The truck door opened when I drove pass so I went in there. It was very convenient having that offloading area in the warm building.Tricia R. | First Impressions
No improvement needed.Lydia G.
if the signal is not that great for the client the front desk should offer to complete the process for the client because its faster most of the time when you go to the front desk.Tona B.
Customer did not leave a comment.Praneeth Babu M.
Customer did not leave a comment.Joshua G.
The people were friendly and helpful. The equipment was in perfect working order. Great experience.Colleen S.
Customer did not leave a comment.MICHAEL S.
I previously wanted a 20foot truck but they were non available, so the customer service representative recommended 15foot would be ok, but unfortunately I had to make 2 trips, and place where I picked the truck the representative was not friendly, unlike my previous order, where the representative was friendly.CARRIEANN W.
Customer did not leave a comment.Lakeisha G. | Overall Experience
Customer did not leave a comment.Sanjeev J. | Overall Experience
I enjoyed the holiday decorations too.Jana Z.
make the intake/outtake process faster because often times the site doesn't have a strong internet signal.Tona B.
Customer did not leave a comment.dean M.
Customer did not leave a comment.Victoria S.
Mobile check in app was not working properly. Had to call customer service and wasted 30 min at location. Also no ez pass provided in truck.Manpreet A.
Customer did not leave a comment.Kurt W.
Parking is excellent in this locationMichael B.
Customer did not leave a comment.Diane G.
The U-Haul Team at this location are excellent!Donna J.
Fantastic service and very clean rental van. Easy online (app) check-in and check-out process.Karen Q.
Customer did not leave a comment.Anne K.
There was one issue with my service. A/C was out this summer and it took to long to fix it almost past out because of how hot it was inside.Manuel S. | Overall Experience
Where do I start.. made my reservation a month in advance, arrived in morning to pick up the truck and get access to storage, lady said will give me access to storage when I return in evening.. brought loaded truck around 6:15 pm and another receptionist Kai said storage is not available and offer two smaller storages instead, also refused to give one month free.. end up having to pay much more.. it was past 6:30 pm with loaded truck and crew waiting to unload, so did not really have a choice.. And guess what, Kai forgot to give me my access code so got locked out of storage.. so was indeed a horrible experienceMohamad S. | First Impressions
I greatly appreciate their efforts at straightening out a U-Haul issue with supplies. Although I have seen the invoice showing a refund, I have not seen that reflected on my credit card yet. The issue was in no way caused by this location: it is an inability to actually get in touch with the Chantilly location to get a credit.James E.
Customer did not leave a comment.Denise O.
Very easy to pick up with your phone, easy drop off, staff is very friendly, expectations were clear as far as billing and costs.Megan O.
Continue with excellent customer service.Alfred Carl L. | Overall Experience
Customer did not leave a comment.Robert D.
Just want to say that Kai at the Herndon, Virginia location was terrific to work with. She got my cargo van rental done quickly and returning was a breeze. She made the process easy and even fun! â€” Scott SScott S.
Customer did not leave a comment.Sreenivasan S.
Staff was super helpful and I had an excellent overall service provided by U-HaulSyed A.
excellent service and attention from the employee.DavidE L.
Very pleasant, knew their jobs and customer oriented.Daniel C.
Customer did not leave a comment.Nathanael J.
Customer did not leave a comment.PETER T.
The folks who received the returned Truck were very friendly and professional. I just strongly believe if you return the vehicle early than you should only be charged for the days you used it. But again, want to say folks on receiving end were great.Floyd W.
Great location after the absolutely terrible time we had getting one at a different location.Gillian E.
Customer did not leave a comment.WILFREDO P.
Customer did not leave a comment.Sedric F.
Great experience overall!JAYESH J.
Customer did not leave a comment.Lawrence G.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Salahuddin A.
Customer service was fantastic!Robert F.
Customer did not leave a comment.byron c. | Overall Experience
The move-in experience was perfect. The manager, Matt, made everything smooth and simple. I was transferring from a U-Box into storage, and Matt went above and beyond to make that possible. I would go out of my way to use this particular UHAUL facility again because the staff here were so helpful, friendly and accommodating.Anne T. | First Impressions
I chose a pickup and drop off location, which was changed due to time constraints. UHaul switched the general pickup and drop off regions so we had to drive further to pick up, and further to drop off, which ended up adding mileage and costing me more.Joshua F.
Great staff and good equipment.mohammad G.
Customer did not leave a comment.RuthAnne L.
Vey good costumer serviceYASIRSALAHELDIN M.
Can't thing of anything right now, Kai at customer service was wonderful she help me with the lockbox & everything.Daryl M.
Customer did not leave a comment.RASHONCAMERON B. | First Impressions
Customer did not leave a comment.David J.
Customer did not leave a comment.Emma D.
Customer did not leave a comment.Lori H.
It was a great and easy experience. Everyone was professional and attentive. This was my first time using this location and I will definitely be a repeat customer.SCOTT G.
They really came through for me and even let me pick my truck up early. Always super nice people at this location. I only wish they had a few more 26ft trucks. They always book up.Alexandra V.
Truck was terrible, needed a complete overhaul or to be scrappedGREGORY O.
Awesome and very professional rep at that location, thank you for great customer service.Mahmatt K.
This was a simple and easy process, from initial booking to pick-up and drop off.John O.
Customer did not leave a comment.William B.
Customer did not leave a comment.Elif K.
Customer did not leave a comment.Robin T.
On taking the truck back there is no signage to clearly state where you take the truck from the street So I pulled it around back where I noticed several trucks that were parked into long marked lanes like you would see at a rental return car/truck locations I parked the truck there and went to find the drop box for the key I could not find the drop box so I went inside to give the key to someone inside I was then told that I had parked the truck in the wrong area and I needed to bring around front the place the key in the drop box I retrieved the truck and pulled around front where I then noticed the two signs that read equipment return So I parked the truck and once again looked for the key drop box where the employee had told me to place the key I could not find the drop box so I went back inside the store where there was now only one employee I stood there for a few moments and I was the only customer in the store I received no greeting so I said â€œ hello can I leave the key here with youâ€ they replied â€œ that's fineâ€ then I left A couple observation's from my perspective, the truck return location is poorly marked from the street, the key drop is not as well, the employee's should be a bit more helpful and courteousJeffrey S.
All good - pick up was easy and painlessMargaret R.
No issuesQuentin M.
Staff very helpful and friendly. She found several units that I could check out and decide which was best. Very efficient in setting up and finishing.JAMES F. | First Impressions
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Catherine S.
The lady that attended me she was very professionalJose M. | First Impressions
Customer did not leave a comment.Deidra J. | Overall Experience
Customer did not leave a comment.Steven J. | Online Move In
Customer did not leave a comment.Richard R. | First Impressions
Customer did not leave a comment.William W. | First Impressions
Customer did not leave a comment.Sarim B. | Overall Experience
Customer did not leave a comment.Michael B. | Overall Experience
Customer did not leave a comment.FRANCISCO Z. | Overall Experience
Customer did not leave a comment.Alissa M. | First Impressions
Customer did not leave a comment.Tom W. | Online Move In
Customer did not leave a comment.wahidullah a. | Overall Experience
Customer did not leave a comment.Letitia C. | Overall Experience
The representative named Kai(sp?) was fantastic!Paul S. | First Impressions
Great priceray c. | First Impressions
Customer did not leave a comment.Carlton A. | First Impressions
Muy buen servicio vale la pena lo recomiendoJUNIOR ANTONIO V. | Overall Experience
Customer did not leave a comment.Maurice S. | First Impressions
Customer did not leave a comment.FAISAL K. | Overall Experience
Thanks Matias for having professional, customer oriented folks on your staff. You've been Great and made it easy for our recent needs!RICH A. | First Impressions
The first couple months of using this storage unit was great. This faculty could use some cleaning inside, not sure if it was just the floor i was on, but the hallways was kinda dirty. I also chose this storage facility because it was temperature controlled, however when I went to get something from my storage, I learned that their ac broke and it was 100 degrees inside the building. I was never notified that the ac broke and I’m not even sure how long it was broken. I had items inside my unit that was temperature sensitive and I immediately got all my stuff out of storage. Luckily nothing was damaged, but it would have been nice to be notified.Jack L. | Overall Experience
Customer did not leave a comment.NNANNA A. | Overall Experience
There was only 1 employee there at noon on Sunday When I walked in to get my reservation for storage there were 5 customers in front of us - we were in line for at least 35-45 mins The employee- it was a girl - I don’t remember her name but she needs to be praised and appreciated and recognized for her OUTSTANDING CUSTOMER SERVICE!! She was patient and kind and professional with EACH customer- giving everyone in line EXCELLENT service Her demeanor set the tone in the facility and everyone remained calm until their turn Good jobSandra K. | First Impressions
Customer did not leave a comment.Claudia R. | Overall Experience
The storage unit is clean and brand new looking. I trust my belongings there. The staff was friendly and helpful too. Thank you!Wendy B. | First Impressions
Great place and people to work with!!!pat R. | Overall Experience
When you damage my property, I shouldn’t have to be the responsible party. I will never recommend your facility.Matthew D. | Overall Experience
My experience with the storage facility and staff was outstanding. The group there was friendly, approachable, and super helpful. I will continue to highly recommend this facility for anyone looking. Thank you again!Donald L. | Overall Experience
Customer did not leave a comment.RAYMOND L. | Online Move In
Clean facilities, 3 elevator, bathroom . ectEliezar G. | Online Move In
Customer did not leave a comment.MICHAEL P. | First Impressions
Good serviceSocrates W. | First Impressions
Customer did not leave a comment.Vito M. | First Impressions
Customer did not leave a comment.KIMBERLY W. | Overall Experience
The building staff was very helpful.Benjamin S. | Online Move In
I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-HaulANGELI S. | Overall Experience
Customer did not leave a comment.FRANCISCO V. | First Impressions
Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.Sudheesh T. | Overall Experience
Customer did not leave a comment.symone d. | Overall Experience
My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.Duane M. | Overall Experience
very humble customer focused with a helping hand attitude. Keep it upSudheesh T. | First Impressions
Customer did not leave a comment.McKinney E. | First Impressions
Customer did not leave a comment.Mengizem T. | First Impressions
Nice placeRussell R. | Overall Experience
Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen WhiteHelen W. | Overall Experience
Customer did not leave a comment.Bryan A. | Overall Experience
I’ve always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.MICHAELFRANCIS W. | First Impressions
Nice attention and very friendly ,CESAR P. | First Impressions
Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Thanks.ANNETTE m. | First Impressions
Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situationElmer C. | Online Move In
Customer did not leave a comment.NANCY N. | Overall Experience
The whole transaction went smoothly from beginning to end .Tia H. | First Impressions
My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930.00 including the tow dolly. The vehicle transport was $215.00 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.Emmanuel P. | Overall Experience
The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.Connor C. | First Impressions
The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!Iasyia M. | First Impressions
Customer did not leave a comment.Jeffery A. | Online Move In
Customer did not leave a comment.Sarvani R. | Overall Experience
very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to themATIF I. | Overall Experience
Wasn’t clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.Richard B. | Online Move In
Customer did not leave a comment.Robert P. | Overall Experience
Customer did not leave a comment.Sreenivas Reddy C. | First Impressions
Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.Suzanne P. | First Impressions
Customer did not leave a comment.jarret l. | First Impressions
Customer did not leave a comment.Arya S. | Online Move In
Customer did not leave a comment.JONATHANCRAIG H. | First Impressions
Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen WhiteHelen W. | First Impressions
Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 😁Ben T. | First Impressions
Impeccably clean property, very friendly and courteous customer service.MICHAEL M. | First Impressions
Customer did not leave a comment.Henry K. | Online Move In
I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.HELEN W. | First Impressions
Customer did not leave a comment.Stephen S. | Online Move In
Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.ALAN M. | Overall Experience
Customer did not leave a comment.Jordan I. | Overall Experience
I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.Shawn C. | Overall Experience
Excellent customer service from Kai , to all customers ( went to location frequently).Maria L. | Overall Experience