I pulled up to a sign that said "When we are open, someone will be right out to assist you." I sat there for 10 minutes waiting. I could see people inside the window, but no one came out. Finally, I called the local number and was told, just leave the keys in the truck and we'll send you an email confirming the drop. I have had bad experiences doing this before where it is later claimed the tank wasn't full or the vehicle was damaged, so I was not comfortable with this, but did it anyway as I had a ride waiting. Fortunately, I received an email soon thereafter confirming the drop. Why do you have a sign telling you to wait in the truck when that is not the actual process? Overall, the truck was fine, but the pickup process was absolutely the worst I've ever had.
Trailer Rental & Towing in Herndon, VA at U-Haul Moving & Storage of Herndon
Moving to or from Herndon, VA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Herndon, VA 20171 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Herndon, VA
Cargo trailers in Herndon, VA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage of Herndon!
Utility trailers are perfect for towing large or oversize cargo in Herndon, VA 20171. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage of Herndon provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Herndon, VA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Herndon, VA online today!
Trailer and Towing Supplies
Very limited in local knowledge of weigh stations and numerous items were out of stock.
It was perfect! Nice personnel!!!
Other than the slightly rude person who checked us in, the shotgun shell found in the bed of our rental truck, and the fact that we were given the keys to the wrong truck, we would go to this facility to rent a UHaul truck again. It is convenient and clean.
Matt and his staff make working with Uhaul as easy as pie. I needed a lot of help moving equipment off of my truck and Matt and his team cheerfully helped me out!
You may be wondering how a place without clean and well-maintained Equipment could get an above-average. I was supposed to rent a truck in Reston. 4 hours before my move, long after all my help has been lined up, a very rude manager from the Reston location called and said that he would unilaterally delay my truck pick up by approximately 3 hours, leaving me with no time to finish my pack out before the snow. I pointed out that I couldn't reschedule the help that I booked. He didn't care. He rudely cancelled the order when I further protested. I called U-Haul at a national number and they sent me to Herndon. The folks at the Herndon location were polite and professional. Unfortunately, the first truck they gave me wouldn't start. They rushed to get me a second truck. That one smelled of cigarette smoke, but I took it because I was at this point late for my moving help and had no choice. Given the circumstances, particularly the last minute rental, I think the Herndon folks did a great job. As for the Reston location, I later checked its reviews online and saw that it only has two stars! It is clear that I am not the only person to have a horrible experience there. I have to ask, why do you let it carry your brand name? It makes U Haul look terrible!
Staff worked with me when I did not have wires to attach the trailer. Helpful, patient. I am very appreciative!
they charged much more than what they told me
Great drop off arrangements! Quick and easy.
my van was parked not in a spot but in the center of the lot surrounded by other vans, it was hard to find and if it was in a spot that would be easier.
You guys are excellent
This is the second time in a row I've rented defective equipment from uhaul. This time, the trailer had a broken tail light wire. It had been repaired with electrical tape, but that tape was old and dried out, so while I was using the trailer the connection broke again and I had to drive around without any tail lights/brake lights.
When returning the truck, the sign said to wait outside in the vehicle and someone would be with us shortly. We waiting outside for 20 minutes and saw nobody. We went inside, and they said to just leave the keys in the truck. Nobody came out to verify the gas, mileage or status of the truck with us personally; so we took pictures. The facility was located in a great place; but it was like a ghost town and nobody doing anything.
Your Herndon facility was amazing after the Sterling Facility did not have what was asked ready. Great staff, and easy in and easy out... thank you!
When I was turning in the vehicle there was a guy in a UHAUL hat outside that was inspecting and moving things back in place. He paid me no mind and there was not any kind of sign saying so inside. so after a few min of waiting I went inside and the attendant said leave the keys in the truck we will handle it. My only concern is what if I leave the keys in and drive away and someone else comes up and takes the truck with out me checking it back in. I would be responsible for it.
I was impressed the most with the serious-professional but friendly staff. They were all well dressed, the location was very clean and accesible. This store is my new choice for making business with Uhaul
They charged me for the utility doll although I didn't use it.
Great and friendly service
I couldn't find the drop box for keys as instructed, and it wasted lots of time.
Friendly and quick
U-Haul kindly arranged a new location when my rental was no longer available at the preferred location and gave me extra mileage to account for the distance. Very helpful and easy to use service!
This location is a 5 star one
As always - fantastic service and a stellar experience.
1. Miles shown on billing software showed incorrect starting miles, resulting in overcharge. 2. The links sent to my iPhone 11 Pro Max phone failed to activate camera, so I could not upload pictures.