Climate controlled storage facilities can be a bit concerning at some other storage facilities but U-Haul Not so it’s colder than my house in the summer and in the winter it’s toasty in there! 😊 Friendly cleaning and office staff I wish there were more parking at the entrance also the Other issue is the elevator hopefully it will be fix Soon! Yes I will recommend it’s safe and secured and a great location to! Cheers ☺️
JOANN S | Overall ExperienceSelf Storage Units in Herndon, VA, 20171
U-Haul Moving & Storage of Herndon
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Amazing staff and manager! Helped me out a lot and I was more than happy to keep my belongings there!
TORY B | Overall ExperienceOne of the best ran U-Haul facilities I have ever used!! From renting the U-Haul to using the storage facility, it was all a great experience. Thank you!
LOISMARIE W | Overall ExperienceBilly and the other staff where very helpful and just the absolute best 10/10 would recommend
MICHAEL H | Overall ExperienceThe only comment I really have was It was supposed to be climate controlled and it was not. I think it was but it was always hot we always had those big giant size fans running to cool off the place so whatever was supposed to be controlling the climate wasn't working I took a picture of the thermometer a couple of times and it was 90° in there several times. And the elevators are extremely small for moving furniture. But otherwise it was a storage experience on average
Monica F | Overall ExperienceThe manager was really nice and helpful!
TROY m | Overall Experience*FREE MONTH* was actually free. :) unable to access unit outside of office hours. tried once at 6amish and again late evening. The 1st time in the early morning, when I called about it - the woman who answered the phone was very rude and unable to help me understand why my access code would not work at 6am but I determined her unprofessionalism was most likely due to our language barrier. the 2nd time I attempted entry at night, fortunately another patron was there and used a card that he swiped. My checkout experience was GREAT! Both the male representatives who helped me in office at 1pm on the 27th were professional and answered my questions about how to avoid being charged :) and then the woman who actually checked me out on the 28th was quick, friendly and accommodating. Nice , very useful (and timely) experience/offer over all.
LESLIE A | Overall Experience“you get what you pay for” i am pleased with the up keep on the facility and the number of carts available and customer service was also great Thank you 😊
JOANN S | First ImpressionsNone just perfect location
Nick M | First ImpressionsNil
morlai s | Overall ExperienceTasha and Amber were extremely helpful and were very knowledgeable of the vehicle return and storage rental process. Thanks Lady's!
OTIS F | First ImpressionsDo you treat me very nice and I will always go over there
Evelyn O | Overall ExperienceI am still in awe with how simple and smooth the process was during a promotion! Everything was handled online which kept me moving and no issues when arriving on site. :) Such a pleasant experience during a generally stressful time. Thank You
LESLIE A | Online Move InService is great
Vincent N | First Impressions