Good experience the checkin and verification process could be enhanced so as to avoid delays.AHMED MASOOD Z.
Customer Reviews for U-Haul Moving & Storage of Herndon
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location of the customer front door is not well marked so finding it was a challenge. We did the online checkin but still had to get keys. The folks behind the desk were not particularly pleasant either. The only gentleman sitting at the front desk had his face in his phone and didn't even look up or say hello. We stood there for about 2 minutes until he called to someone that was in the back. He NEVER looked from his phone.Jennifer G.
U-Hall staff were very accomodating in both locations for our move from VA to FL. Would use the service again.DEBORAH K.
Customer did not leave a comment.Scothelia C. | Overall Experience
Customer did not leave a comment.David B.
Customer did not leave a comment.NICHOLASANDREW C.
Customer service rep was extremely rude during the entire checking process. I know I was late to pickup the trailer and his initial Hi was that I should call next time I am late for pickup time. I hope they can improve/learn how to treat Customers with respect.FARIDULLAH K.
Customer did not leave a comment.LYNDONN S.
Customer did not leave a comment.CHRIS T. | First Impressions
Customer did not leave a comment.CRYSTALLILLYTAMMY J. | Overall Experience
Customer did not leave a comment.JOHN P.
All was good, vehicle worked great and was nice and clean. Only issue is that we were not given the dolly that we requested? Can we please get the $10 credit back to our credit card. Thank you.MICHAEL V.
Customer did not leave a comment.ROBBIESAM Q.
They were very efficient, and kind!Laura S.
Customer did not leave a comment.Anthony F.
The customer service was great and the truck was reliable, just needed a bit more cleaning in the inside. Otherwise it was good.Tania R.
Kai was great a very hardworkerwho was very very helpful Thank you!CHARLES C.
Customer did not leave a comment.Timothy D. | Overall Experience
Customer did not leave a comment.AARON M. | First Impressions
Customer did not leave a comment.Dahir A.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Michael V.
Process was super easy and the staff was very friendly and helpful!Kevin B.
Thanks for the help with disconnect!!Brent K.
I wanted to rent a 4x8 covered trailer and I searched all over the area and thought I reserved one here. It was not what I wanted. The contract was also â€œin-townâ€ rental even though I repeated told people I would be driving across the country. I had some power issues along the way and was not able to swap equipment without a significant cost increase. I find this ridiculous. The benefit of UHaul is that you are everywhere. I don't care about the rental terms of an â€œin townâ€ rental. I should be able to have my needs meet and receive reasonable support and accommodations. The staff in Bismarck, ND and Herndon, VA were nice but they couldn't help me because of the policies of U Haul and the strange rules you placed on my contract that I didn't fully understand. I should be able to swap equipment without penalty. If I rent a 4x8, I shouldn't have to settle for a 5x8.THOMAS R.
Customer did not leave a comment.Kiarash J.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.MANUELDAMIAN C.
Customer did not leave a comment.Stefano G. | Online Move In
Excellent experience renting from UHaul at Park Central in Herndon! Truck was clean as a whistle, customer service at the location was exceptional, and the return was easy and efficient! Will definitely rent from this location again!Franklin S.
Very helpful, friendly staff. Efficient operation .. In and out very quickly. Have to say, compared very favorably to a failed rental at a competitor two weeks prior. Truck was clean, in great condition.FREDERICKEDMUND S.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.KENNETH TODD J.
Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.Amanda S. | First Impressions
I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It’s supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There’s literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn’t they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don’t have large items because there’s no way I’d even get them on the elevator.Bryan A. | First Impressions
Matt was wonderful and went above and beyond in helping us with all our needs!Vickie A. | Overall Experience
Customer did not leave a comment.Kaitlin W.
Customer did not leave a comment.Tory B. | First Impressions
Windshield was bug splattered...i had no choice but to clean it, over-all very satisfied with my 20' truck & tow hauler rental.. Thank youTERESA D.
Customer did not leave a comment.Jose C.
Customer did not leave a comment.RICHARDJOHN S.
Customer did not leave a comment.JOHN L.
Kai, was phenomenal! I made several adjustments to my return time and she facilitated it at each request without hesitation.RICKY C.
Equipment was well maintained but had sand all over the interior. Not cool. I blew it out with a leaf blower myself. Actually blew it mostly all over myself. Do that if you want sand sticking to you on a hot day. Anyway, I'd rent again from this location.Thomas F.
Long wait Both trailers Had isssued at pickup. Had to take the one with the least issues b/c it was street legal. Half the lights didn't work on the other trailer. Lost an hour of my timeJames C.
AC was out of service for at least 3 weeks.MARK W. | Overall Experience
Best customer service I’ve ever had!! This is a great team!Heather L. | First Impressions
Customer did not leave a comment.William L.
Matt and Nicole were excellent. Anything we ask they made it happen. Especially Matt he at the was the only one who carried a fork lift license and we ask him to bring down our boxes so many times I can't count and he always did it without complaint. Very pleased!!!!!Arthur K.
Customer did not leave a comment.Antoinette F.
Customer did not leave a comment.Ralph M.
It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.Jazlyn F. | First Impressions
Great ExperienceFRANCISCO A.
Kai (not sure spelling) was very approachable, knowledgeable, and helpful with my last minute rental. It was a much better experience at the Herndon location than the multiple poor experiences I've had at your Chantilly location which is closer to my house. I will likely go to Herndon going forward due to the poor experiences at your Chantilly location.BRIAN M.
Customer did not leave a comment.CHARLESHUGO V.
Second time using this locationâ€¦second great experience! Smooth operation with helpful people. Could not ask for anything more. Will always look to this location first for any of my uhaul needs and will refer friends and neighbors. Nice job!Kevin B.
Thank you.ALEXANDERLODGE M.
Customer did not leave a comment.William B.
Christopher is an ideal example of what great rental agent should be. Very helpful, knowledgeable and a pleasure to deal with.AHD Z.
Customer did not leave a comment.MIKECHANG-GU Y.
This 6x12 cargo trailer has no jack stand to help lift and lower the trailer tongue. I have NO IDEA who's braniac idea it is to design/manufacture and rent these out. I will NEVER rent one like this again. These are very heavy to lift, especially on a hill. The single axel trailers aren't as heavy, but the two axel ones definitely need the normal jack.Eric B.
Customer did not leave a comment.Gloria J.
I just drove the uhaul for 4 miles. But still I have been charged 85$ which is not fair. Worst customer experience everREVANTH KUMAR Y.
Good service.MOHINDER P.
Customer did not leave a comment.Robert M.
Went to the location at 21615 Cascades Pkwy, Sterling, VA 20166 to pick up a 20' truck that was reserved over a week ago when I got there they had 0 trucks. Weren't very accommodating and had to go to a different location which was further away and they only had smaller trucks requiring us to make multiple trips which costs more in mileageMATTHEW L.
Customer did not leave a comment.Khawaja A.
Customer did not leave a comment.ABDULLAH O.
Hands down one of the most proactive U-Haul moving and storage locations I dealt with in the United States they gave me a free call the day before to reconfirm my pickup and pick up time and very professional in store at time of rentalBrian O.
Clean the truck! The window was filled with bug stains. But, I did not have time to have them clean it. Also, the left front tire had little tread left on it. Still the overall service and courtesy was fine.Maureen T.
Very Clean facility the Customer Rep very professional and explained in great destabilize thank you I will be back to open a storage unit for my business items Kudos the cleanest location I've visited ever!!!!!Carla F.
Customer did not leave a comment.SEANSUN-WOO C.
Both of the staff I members I met were highly personable and professional. Top marks.Ryan F.
Every step of my move was horrible. I don’t even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn’t have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.kirsten p. | First Impressions
The truck did not come with a ramp. It was impossible to talk with anyone on the telephone to receive information.Paul V.
Customer did not leave a comment.Darryl J.
Great experience and Matt the GM was very helpful throughout the moving process. Kai and DJ also great customer service. Thank youFRANCISCO A.
Awesome and easy drop-off.Richard B.
Customer did not leave a comment.Cesar M.
Customer did not leave a comment.RUSSELL B.
Matias has exemplary customer service! Would refer his store 10/10 times. Thank you, sir.Mamoudou K.
Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.Jaclyn W. | First Impressions
Customer did not leave a comment.MATTHEW E.
I have reserved 3 trailers from this site and every time it is a great transaction!Michelle B.
They were efficient and friendly...exactly what you need!MICHELLELEE VANN B.
Customer did not leave a comment.Rachelle F.
Excellent customer service. Friendly and attentive.NORBERTO D. | First Impressions
Customer did not leave a comment.C PAUL W.
Excellent customer serviceNORBERTO D.
Customer did not leave a comment.DAVIDMICHAEL M.
Excellent staff, very courteous and knowledgeable. Chris was very helpful in setting up a trailer for me.LOKESWARAREDDY T.
Customer did not leave a comment.Sudeep Ranganath G.
Very easy rental. Everyone was very courteous and efficient! Will use this location again!Kevin B.
Customer did not leave a comment.FELIX A.
Thank youAMINEMOHAMED F.
Customer did not leave a comment.John B.
Windshield dirty on inside.Stephen K.
Extremely convenient thanks for the help even when we showed up a day early!CORI C.
The pickup of our empty UBox for loading was great. However, the delivery of our UBox at its delivery destination was terrible. Communication was non-existent. No one could tell us where our UBox was once it arrived in TX and was scheduled for delivery, including the day it was scheduled to be delivered. Local facility never answers their own phone. Had to go thru the central UHaul phone # to get in touch with them. No one knew where it was. It eventually arrived but a completely screwed up, aggravating process.JOANNAKEARNEY M.
Customer service rep was pleasant and personable. Improvement: adding a note to the inside of the U-Haul noting that the key may need some aggressive jiggling (I thought I had the wrong key and went back inside to consult the rep)Stephanie H.
Very easy and fast service staff.and very nice and neetATIF I. | First Impressions
Customer did not leave a comment.ODALIS A.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.MATTHEW P.
Customer did not leave a comment.Amit A.
Truck had pretty high mileage, but no issues.BRUCE H.
Thanks! It was a great experience renting and completing my move project.VISHNU N.
Customer did not leave a comment.CHRISTINELYNN V.
Customer did not leave a comment.Kerri J. | First Impressions
Customer did not leave a comment.Miguel L.
Customer did not leave a comment.Matthew M.
The online checkin process on the app was tedious. It asked me for info I already provided. It also asked me for a secondary person. I provided my wife's number as an alternate but both our numbers were on the account so i had to come up with a third contactMichael D.
I worked in travel/transport for the Last 10+ years of my Navy career. This would have ranked among the very best of experiences with renting moving gear/ equip across many rental companies and other Uhaul locations. Definitely in the top 5%. Service was top notch. Friendly and quick - on the outgoing and the intake. Great location!MATTHEW N.
Better customer serviceA.PAUL A.
Improve checking the gas tank before giving it to customers and over charging themJIHANDAWKINS S.
Pick up & drop off was a breeze - thank you Kai! Will definitely use this location in the future.FEROL P.
The lady was very helpfulKASHIF A.
Customer did not leave a comment.MICHEALUMBERTO O. | First Impressions
Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees’ ability to get things done…very frustrating for them!Walter W. | Overall Experience
Customer did not leave a comment.SHERRY S. | First Impressions
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | First Impressions
Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn’t considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.Jordan I. | First Impressions
Customer did not leave a comment.CRYSTALLILLYTAMMY J. | First Impressions
All personal were friendly, informative, and very professional. Real pleasure.MARK W. | First Impressions
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | First Impressions
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | First Impressions
Customer did not leave a comment.Jeanne M. | First Impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | First Impressions
The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.MUKESH P. | First Impressions
Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.Debra G. | Overall Experience
Customer did not leave a comment.Michael L. | First Impressions
Customer did not leave a comment.ABDULKAWINAJIB H. | First Impressions
Customer did not leave a comment.LINDSEY W. | First Impressions
Customer did not leave a comment.Matthew C. | Overall Experience
Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.Michael M. | Overall Experience
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | First Impressions
My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!Scothelia C. | First Impressions
Customer did not leave a comment.Tiaira G. | First Impressions
Customer did not leave a comment.Debbie C. | First Impressions
Customer did not leave a comment.GIRMA A. | Overall Experience
Customer did not leave a comment.CHRIS W. | Overall Experience
The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.Gary F. | Overall Experience
Customer did not leave a comment.Randall M. | Overall Experience
Customer did not leave a comment.Gregory H. | Overall Experience
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Customer did not leave a comment.Vernetta M. | Overall Experience
Customer did not leave a comment.WHITNEY NICOLE B. | First Impressions
Matias is really cordial and helpful. Good asset and good responderOscar S. | Overall Experience
The manager, Matt at this facility is top notch. Great customer service and always helpful.Janet D. | Overall Experience
Cynthia was a huge help. She was great and got me out of a pinch. Thank youSimon E. | Overall Experience
Customer did not leave a comment.Michael A. | Overall Experience
Customer did not leave a comment.MIKE F. | Overall Experience
Customer did not leave a comment.anne p. | First Impressions
The staff at this location are knowledgeable and friendly, had no issues at all.ashley h. | Overall Experience
I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!Katie K. | Overall Experience
Very very clean facility, impressive!!!!!Peggy S. | First Impressions
Customer did not leave a comment.Rhina R. | Overall Experience
Fantastic customer service and friendly staff.Matthew B. | Overall Experience
Customer did not leave a comment.sandra m. | Overall Experience
Very clean facility. Friendly staff. Totally recommend this facilityJohn W. | First Impressions
Matias runs a tight ship.CHRIS S. | Overall Experience
Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.Daniel G. | Overall Experience
Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalilkhalil A. | Overall Experience
Great experience all around.ron b. | Overall Experience
Staff was great.todd b. | First Impressions
Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.Daniel G. | First Impressions
I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!Anita B. | Overall Experience
Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.Hallie S. | First Impressions
Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.Ritu G. | First Impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!Ronald M. | First Impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | First Impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | First Impressions
I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!Bauyrzhan A. | Overall Experience
all goodChandler H. | First Impressions
Friendly staff and always answer all my questionsHULAIMATU B. | Overall Experience
Great costomer serviceAlvaro v. | First Impressions
very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid backpeter n. | Overall Experience
The best facility. Extraordinary services.Maranda Y. | Overall Experience
They are doing fineCESAR L. | First Impressions
excellentJohn B. | Overall Experience
Friendly staff. Clean facility.nick l. | Overall Experience
During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!Thomas Z. | Overall Experience
Nice experienceAMR A. | Overall Experience
Matius was great to work with. A true asset to the business.Paul N. | Overall Experience
Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!peter b. | First Impressions
Very smooth transaction and I couldn't feel better about it. Matt's a great guy.john l. | First Impressions
Matias was very attentive and helpfulHOLLEIGH S. | First Impressions
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | First Impressions
The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.John C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!