Pick up & drop off was a breeze - thank you Kai! Will definitely use this location in the future.FEROL P.
Customer Reviews for U-Haul Moving & Storage of Herndon
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was very helpfulKASHIF A.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.James M.
Customer did not leave a comment.Renee R.
Customer did not leave a comment.MICHEAL Q.
Customer did not leave a comment.Alex A.
Customer did not leave a comment.MICHEALUMBERTO O. | First Impressions
Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees’ ability to get things done…very frustrating for them!Walter W. | Overall Experience
Customer did not leave a comment.SHERRY S. | First Impressions
Gas levels did not match what was suggested when getting into vehicles, first truck suggested as half full, was below half, second truck was suggested as 7/8 full, however was below that level- need to learn how to read gas gaugeCHARLESJOSEPH O.
Customer did not leave a comment.Gary F.
My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.Catherine C. | First Impressions
Customer did not leave a comment.TERESA T.
The first truck that the app gave me was locked and the code to open the lock did not work. I had to go into the store, and an associate also could not open the lock. They had to change trucks and this process took a long time. It was also hard to find the truck, and the direction instructions were not clear.Yash M.
Everything was excellent overallSARAH B.
The 10 foot Moving trunk was assigned had mechanical issues which prompted me to return it shortly after leaving the rental facility. I was provided with a cargo van but donit its limted size in comparison, it could not hold as much items and required more trips and greater mileage. I made this point clear but was not compensated for my loss of time and extra milage due to a poorly maintained 10 Ft moving truck. This is horrible serviceWAYNE E.
Customer did not leave a comment.James G.
Takes too long to rent. Drop-off procedures are not identified in the contract. It should be self-dropoff whenever possible.MARK R.
Customer did not leave a comment.ADONAYA A.
Customer did not leave a comment.EDWINB E.
Amazing customer service!Shaylea G.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.SANDRA M.
Customer did not leave a comment.James M.
After hours return procedure did not work. I spent an hour trying to use your return system. I was tired and had a long day. Last thing I needed was an hour delay. Finally got someone on phone after waiting in phone que for 20 minutes. Not good.Douglas S.
Quick service; Accurate order; easy pickup and return process!David C.
You cannot improve the already excellent service you are providing to your valued customers. I was so overwhelmed with issues of vacating my apartment that I arrived on time to pick up the truck for a 4:00 reservation; that I totally forgot to go to Davis Court in Sterling but I arrived at the Park Center Toad in Herndon. Mr Mathias was very, very patient and supportive of my situation. He called the Davis Court location and he the reservation switched to his location problem free. The cargo truck was brand new, excellent ride and dependable. I could not have asked for anything more. Superb service. Thank youJoyce P.
Customer did not leave a comment.SCOTT R.
Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn’t considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.Jordan I. | First Impressions
Nothing the facility was clean and service was very professional.Timothy B.
Could of had the van out and ready for me but other than that everything was fantastic!!JELANIE M.
very clean, bright location and helpful personnel.Wayne G.
The best experience I've had with U haul. Great staff, clean facilities. Highly recommend them.Kevin S.
Customer did not leave a comment.TERESAEDWARDS S.
Customer did not leave a comment.CRYSTALLILLYTAMMY J. | First Impressions
Customer did not leave a comment.MARIAH J.
Very nice person waited on usBruce M.
Customer did not leave a comment.Lauren L.
Customer did not leave a comment.SHERIARDELE S.
make key drop off box location more apparentEmily S.
All personal were friendly, informative, and very professional. Real pleasure.MARK W. | First Impressions
Customer did not leave a comment.Mark T.
Customer did not leave a comment.DEEPAK C.
Customer did not leave a comment.Joshua L.
After my reservation for a 6'X12' trailer was transferred from another location to the Herndon location, there was confusion about availability of the trailer when I called the Herndon location to confirm the reservation. In the end, they did confirm it would be available the day I requested it and there were no issues after that.Steven D.
I would recommend for the location and variety of truck sizes. But not for cleanliness - the truck was filthy. they say they are giving it a thorough cleaning between uses, but that was not the case. the bed of this truck looked like a dust storm blew through. we used wipes to clean it and just cleaning the steering wheel took several wipes and they were black after. There was no one in the shop when we arrived and no way to let anyone know people were waiting.DWIGHTL A.
My truck was functional but was pretty rough on the outside.CHARLES V.
Nicole was extremely knowledgeable and helpful in tenting my unit.Sheri S. | First Impressions
Customer did not leave a comment.NICHOLAS P.
I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unitelena w. | First Impressions
Customer did not leave a comment.Jeanne M. | First Impressions
The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of rentingABDOOLHAYEAMODE I. | First Impressions
Customer did not leave a comment.MIGUEL D.
The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.MUKESH P. | First Impressions
It was a little ridiculous that I was given the vehicle with only half a tank of gas and upon picking it up, had to immediately go fill the rest of the tank. The staff was also initially not the nicest. He became more friendly as the transaction went on, but the initial impression he gave was not inviting at all.Joni T.
Customer did not leave a comment.ALAN M.
Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.Debra G. | Overall Experience
Clean, well maintained equipment and great service.JONATHANF D.
Very. KindlyCHANG SOO K.
Customer did not leave a comment.RYAN L.
Customer did not leave a comment.Vishnu D.
Matt was a fantastic help!STEVENJAMES M.
You need more employees. Both days I was there, you seemed to be overworking and short on staff.Anthony P.
Customer did not leave a comment.ALLENRICHARD W.
Customer did not leave a comment.Lindsey W.
Customer did not leave a comment.Michael B.
Too much hidden charges. My reservation has been changed and forced me to take a small van. When some one came to return 10' they gave me that after 30min of waiting.GOUTHAM KUMAR E.
Customer did not leave a comment.Michael L. | First Impressions
Customer did not leave a comment.ABDULKAWINAJIB H. | First Impressions
Customer did not leave a comment.LINDSEY W. | First Impressions
Chris and Nicole were awesome. It was my first time using self storage and they were very understanding, helpful and courteous when I needed to upgrade the truck and the storage unit. The storage and equipment were clean and I had no issues whatsoever, definitely will be coming here for my moving needs! Friendly staff and great service/facilities.ABDULKAWINAJIB H.
It was great. Everyone was patient with me and treated me well.SHERMYONNEVINETT J.
I like to rent the trucks in this office very much. Today was the fourth time I have rented a truck from this office. The staff in this office have a warm and thoughtful service attitude and strive to help customers solve problems. They are all very efficient and very good.TANYARONG Z.
The staff was outstanding. I ended up not having enough room in the 20ft truck. The guys at this location went the extra mile to find a 5x8 trailer at a nearby location. They were life savers.ANDREWPAUL H.
Customer did not leave a comment.James C.
The location does not use the lock boxes for no contact reservations. Even when reserving the vehicle online and locating it via the app, I was required to go inside the venue to get the keys. Completely voids the "no contact 24/7" experience. The vehicle that I rented (pick up truck), had a faulty tail gate release button. I could not get the tail gate to release when needed. The fault resulted in my reservation needing to be extended for two days because the project was not finished as scheduled. Ruined my days.RUFUS P.
Customer did not leave a comment.Matthew C. | Overall Experience
Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.Michael M. | Overall Experience
Customer did not leave a comment.Craig G.
I was charged for a furniture dolley that was never provided to me. Please credit this to my account.Joseph K.
Staff was very friendly and helpful. Both at the counter and out in the lot helping me hookup.RAYMOND N.
Used uhaul a number of times before, things were very smooth this time alsoANDREY S.
Sometimes it is hard to reach someone at the site. You can always reach someone on the 1800 number though.Lance K.
Customer did not leave a comment.KELLINGTONWILLIA B.
Customer did not leave a comment.Dinesh P.
Customer did not leave a comment.VLADIMIR M.
Customer did not leave a comment.WILSON C.
The employee that took care of my reservation and rental was really great. The place was very clean. I have a storage unit with another company, but I was so impressed with the care that the Uhaul employee had for this facility and the way I was treated, makes me want to move my stuff to this Uhaul facility. I rented a trailer for the day, along with moving pads and furniture dollies. Moving sucks, but Uhaul (especially this employee) made it so smooth to pickup my trailer and stuff. I really can't say enough about how great an experience it was!!!!!Randy E.
Customer did not leave a comment.TIMOTHYKYLE B.
Customer did not leave a comment.KATELYNNMARIE C.
The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.SUZANNEMARIE P. | First Impressions
Vehicle was not returned with the correct mileage before my rental. I entered a rental dispute with photo. I have been on the phone with 5 different uhaul employees over the past 2 hours to resolve. The location will not answer their direct line. Very dissatisfied.ANDREW A.
the turn is process was not good. we did the after hours and the website kept reading error. we called the 800 number and waited an hour on hold and no one picked up. we ended up locking the keys in the truck and had to use our tripe AAA to unlock in the morning as the U haul did not have another key to the truck?Tracy C.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.JOSEPHALLAN K.
The Manager and staff were very receptive and helpful. I was treated with kindness. More places could learn from them. Thank you again.CONSTANCEYVONNE R.
Customer did not leave a comment.ARCHIT B.
Customer did not leave a comment.MICHAEL S.
Great customer service.VIVEK S.
I have rented many u-haul trucks from the Herndon location. The rentals always go smoothly and the return process is easy.Micaela P.
My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!Scothelia C. | First Impressions
Quick and friendly drop off processROBERT D.
Customer did not leave a comment.JAMESCURTISS G.
Customer did not leave a comment.Ernest L.
The UHaul staff were very efficient and friendly at the Herndon Park Center Road Office! Everything was ready when expected.JAMES D.
Amazing staff - amazing customer experience. I have two â€œhappy placesâ€ 1) any fly fishing shop and 2) U-Haul of Herndon. I know... but it's that awesome.JOHNCASEY C.
The service clerk was very friendly and knowledgeableGEOFFREY H.
All goodMARY ELLENKENNAL W.
The whole process of getting 4 U-Boxes in Massachusetts, shipping them to Virginia for storage, and then delivering them this past week went flawlessly. The employees on both ends of the move were very helpful.LISA C.
Customer did not leave a comment.John B.
Customer service is really good and staff is well trained and cooperative. They explained things in details and help me above and beyond. 5 Star âï¸ any day.IRFAN S.
I was rent auto transport 1 day I was drove couple hours front Nort Carolina I m traffic 1 30 late return auto transport This people charge 2 today. Only 1 30 late I was pay 2 day the people don't care About traffic or accident. Rut. I was rent uhaul sterling 20166. Good people The care about everything But uhaul Herndon 20170 They don't care peopleJose P.
Customer did not leave a comment.Mallory D.
Extremely helpful staff. Great experience!jeff P.
The 24/7 app/lockbox system s really quite difficult to use -- and the whole UHaul website, app, and phone system went down when we tried to return the cargo van, which made it literally impossible to return the van and key. Fortunately, the manager at this location handled this situation really well when we were able to return the van the next day and gave us a partial credit for the inconvenience. Kudos. And the van gets very impressive gas mileage.Kenneth C.
Customer did not leave a comment.JOSENELSON L.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.Tiaira G. | First Impressions
Customer did not leave a comment.Debbie C. | First Impressions
Customer did not leave a comment.GIRMA A. | Overall Experience
Customer did not leave a comment.CHRIS W. | Overall Experience
The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.Gary F. | Overall Experience
Customer did not leave a comment.Randall M. | Overall Experience
Customer did not leave a comment.Gregory H. | Overall Experience
Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.Jonathan B. | First Impressions
Customer did not leave a comment.Michael B. | First Impressions
Customer did not leave a comment.Vernetta M. | Overall Experience
Customer did not leave a comment.WHITNEY NICOLE B. | First Impressions
Matias is really cordial and helpful. Good asset and good responderOscar S. | Overall Experience
The manager, Matt at this facility is top notch. Great customer service and always helpful.Janet D. | Overall Experience
Cynthia was a huge help. She was great and got me out of a pinch. Thank youSimon E. | Overall Experience
Customer did not leave a comment.Michael A. | Overall Experience
Customer did not leave a comment.MIKE F. | Overall Experience
Customer did not leave a comment.anne p. | First Impressions
The staff at this location are knowledgeable and friendly, had no issues at all.ashley h. | Overall Experience
I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!Katie K. | Overall Experience
Very very clean facility, impressive!!!!!Peggy S. | First Impressions
Customer did not leave a comment.Rhina R. | Overall Experience
Fantastic customer service and friendly staff.Matthew B. | Overall Experience
Customer did not leave a comment.sandra m. | Overall Experience
Very clean facility. Friendly staff. Totally recommend this facilityJohn W. | First Impressions
Matias runs a tight ship.CHRIS S. | Overall Experience
Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.Daniel G. | Overall Experience
Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalilkhalil A. | Overall Experience
Great experience all around.ron b. | Overall Experience
Staff was great.todd b. | First Impressions
Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.Daniel G. | First Impressions
I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!Anita B. | Overall Experience
Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.Hallie S. | First Impressions
Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.Ritu G. | First Impressions
Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!Ronald M. | First Impressions
The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficultAdele F. | First Impressions
Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!rosemarie f. | First Impressions
I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!Bauyrzhan A. | Overall Experience
all goodChandler H. | First Impressions
Friendly staff and always answer all my questionsHULAIMATU B. | Overall Experience
Great costomer serviceAlvaro v. | First Impressions
very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid backpeter n. | Overall Experience
The best facility. Extraordinary services.Maranda Y. | Overall Experience
They are doing fineCESAR L. | First Impressions
excellentJohn B. | Overall Experience
Friendly staff. Clean facility.nick l. | Overall Experience
During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!Thomas Z. | Overall Experience
Nice experienceAMR A. | Overall Experience
Matius was great to work with. A true asset to the business.Paul N. | Overall Experience
Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.Antonio M. | Overall Experience
Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!peter b. | First Impressions
The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.Sherri H. | First Impressions
N/AALLEN B. | Overall Experience
Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.Jeffrey I. | Overall Experience
Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.Nathaniel B. | Overall Experience
Very smooth transaction and I couldn't feel better about it. Matt's a great guy.john l. | First Impressions
I received good service from this facilit.Robert P. | Overall Experience
Matias was very attentive and helpfulHOLLEIGH S. | First Impressions
Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.LATIFA B. | Overall Experience
Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.Dan G. | Overall Experience
Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!daniel c. | Overall Experience
I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.Robert P. | First Impressions
I had the opportunity to interact with all the staff and they were all outstanding!GEORGE J. | Overall Experience
Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellentJOHN B. | First Impressions
Matt really focused on our needs and made sure we got what we wanted.David C. | Reservation
The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.John C. | Reservation
Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.tearia b. | Reservation
15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.Laura E. | Reservation
good experience.Praveen K. | Overall Experience
Amazing customer service. Everyone I interacted with was super helpful and friendly.Shawn O. | Overall Experience
I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!Shawn O. | Reservation
Great Service...Egan C. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!