Customer Reviews for U-Haul Moving & Storage of Herndon

2,190 reviews

14040 Park Center Rd   Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

(571) 748-4293

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(571) 748-4293

14040 Park Center Rd
Herndon, VA 20171
(28 to McLearen Rd turn onto Towerview Rd turn onto Park Center Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Your android UI experience is terrible. I can't self return an equipment after hours with an android device. Step 2 of 5 - cleanliness question being Yes and uploading Photo - continue button is still disabled even after answering all questions and uploading photo. If I answer No then it allows me to continue. But then I have to pay the cleaning fee. This makes no sense. I had to wait 40 minutes to call Uhaul at 12am and they said to just leave it and call the location next day.

David L. 
Rating:
5.0

Kai rocks! Super helpful and efficient. Really knows her stuff.

KRISTOF G. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
5.0

Customer did not leave a comment.

DUSTINDEAN H. 
Rating:
5.0

Mathias was friendly and easy to work with. New facility and truck & equipment was clean and ready. Storage solution was very efficient and a good value.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

ALEXN A. 
Rating:
1.0

Not onest they counted 2 hours more in my rental

Ahmed A. 
Rating:
5.0

Good experience. Efficient, friendly. The trailer worked great. Usual wear and tear on it, but in very good working condition.

Michael A. 
Rating:
5.0

My only negatives are not from the location or attendant. The need to provide an emergency contact and phone number is nonsensical. I'm sure it's good for marketing, or in case I steal the trailer. Providing zero information to the customer about how to load the trailer so as to maintain a proper 60/40 weight balance on the axle seems dangerous.

Bradley R. 
Rating:
5.0

Keep doing what this location is doing! This was a great experience from pick up to return. The associates were extremely helpful in getting us set up and hooked up with the auto trailer. When we returned it a few minutes just before closing time, the associates were just as helpful to us and each other to ensure they could leave at an acceptable time. We were very grateful for the help we received on Sat, May 7 at the Herndon Location. I wish we had their names, so we could share our BIG THANK YOU!!! Job well done!!!

Glenn E. 
Rating:
5.0

Nothing! Best rental experience ever! Thank you so much for letting me return the trailer after hours. I will continue to use this location for all of our moving needs!

Tracy C. 
Rating:
5.0

Friendly and attentive personnel.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

Kia was extremely professional and supportive. Both guys working on the day we got the truck we're also amazing. Very helpful and friendly! I was very impressed with how professional everyone was. Great customer service! Thanks!!

Juliana D. 
Rating:
5.0

Customer did not leave a comment.

MO A. 
Rating:
5.0

Facility and staff was exceptional. Even though not associated with this particular facility, the after hours call center was useless. It took me 1 1/2 hours to finally complete the turn in. Tier 1 help could not assist with my online technical issue and offered no alternative turn in process. CUSTOMERS SHOULD BE MADE AWARE OF A MORE MANUAL ALTERNATIVE IF THE ONLINE PROCESS IS NOT WORKING. Luckily, I though maybe the error on the website would not occur in the app, so I downloaded the app and it worked fine. That trouble shooting step should be on the list at the tier 1 level, along with the alternative manual method if both the website and app are not working. Would save customers a TON of time and stress. Thank you! Again, facility service and the U-Haul product is amazing!!

William A. 
Rating:
1.0

Charged me for 5 extra days i didnt use. Window was broken. The place we had to take it back was sketchie. Waited for over an hour just to talk to a rep. Had to call every day for a week to get them to check in the truck.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

ABU A. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
2.0

I told million times to the office manager that I don't need an insurance. However, after the day I took a truck I received the receipt where it was said that I paid for Safe insurance 14$. I am pissed.

Mikhail D. 
Rating:
3.0

Customer did not leave a comment.

Robin P. 
Rating:
5.0

Customer did not leave a comment.

Mazen A. 
Rating:
5.0

Awsom service great people and made my experience great

ROGER B. 
Rating:
5.0

This is an impeccably clean, and well-lit facility. Matias always provides superior customer service and makes me feel welcome there. This should be a model facility for your brand. Outstanding!!

Michael M. 
Rating:
1.0

This location was AWESOME!!! How about asking me about my total experience? U-Haul failed.

Curtiss S. 
Rating:
5.0

Very large complex, well run!

Robert W. 
Rating:
5.0

Very satisfied, when all are good, it means the manager is very good!

Mehrdad I. 
Rating:
5.0

Thanks

Mohammed O. 
Rating:
5.0

Pick up with phone only requirements were quite over the top. Other than that the service was excellent.

Jorge O. 
Rating:
5.0

Nice facility. Check out can be a lot faster. Have to say this is at every uHaul, even when you reserve & pre-load all info everything in the app. Took 25 mins to pick up a trailer with no one in line and my truck parked to the trailer

Russell C. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Was very pleased with the process and the staff here!

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

LUCAS G. 
Rating:
5.0

Excellent customer service action track I love to use your halter Airle command everyone

MUNZER J. 
Rating:
5.0

This location is very friendly and easy to work with; they make sure you understand all the details with the rental'

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

pat D. 
Rating:
5.0

Customer did not leave a comment.

pat D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Juventino E. 
Rating:
1.0

My first time, giving bad comments. I will go to any public forum to write about Herndon - VA UHaul location. Had a very bad experience with Matt (Manager) - at the Herndon location from the time the hitch install until the equipment pickup. They didn't do the inspection, and the chain was on the road throughout my journey. Matt forgot to provide the dolly which I'd ordered. I would not recommend anyone to go to the Herndon-VA location for hitch installation. I highly recommend the Chantilly-VA location, where Rob is very helpful and customer-centric. He knows what he is doing and doesn't want customers to worry much during the rental process.

Vinesh V. 
Rating:
5.0

Customer did not leave a comment.

Kirk P. 
Rating:
4.0

The location itself is great, but the app is pretty much useless. I went to drop off the truck after hours and the app did not want to let me upload pictures so I could finish the drop off process. I switched to the website and I was able to submit all the photos. Wish they would fix the app, but I guess the website works too.

Leta K. 
Rating:
5.0

Trailer reserved was waiting and ready for my scheduled pick-up time. Personnel were friendly and helpful for both pick-up and drop-off. I'll be back again, and will recommend to others. Good job.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Very friendly and nice. Quick pick up and return.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Alvaro D. 
Rating:
5.0

Customer did not leave a comment.

Muhammed M. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great customer service!!

Catherine W. 
Rating:
5.0

Kai is OUTSTANDING!

mike H. 
Rating:
5.0

Clean facilities, 3 elevator, bathroom . ect

Eliezar G.  |  Online Move In 
Rating:
5.0

Wasnt that clear about the check in online after the return of the vehicle. Besides that everything was excellent!!!

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy L. 
Rating:
2.0

Customer did not leave a comment.

Ritankar M. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Alfredo P. 
Rating:
5.0

Customer did not leave a comment.

Esikindir G. 
Rating:
5.0

Kai was most helpful, and she quickly took care of business so we could start our move quickly.first thing in the morning! Thank you Kai! A++++

Varouj Gregory D. 
Rating:
5.0

Customer service was excellent. Can't think of anything that needed improvement.

Michael G. 
Rating:
5.0

Excellent pick-up and drop-off experience. The employees are absolutely fantastic and helpful. I will rent from this U-Haul facility again! Highly Recommended!!!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

HENRYHUNKI K. 
Rating:
5.0

Original reservation was for another location and the rental there did not pass the safety inspection (left blinker would not work) so after waiting an hour for that to be checked and a new wiring harness installed, still did not work, the location cancelled my reservation and made one for 3 miles away. That part of my rental failed to meet expectations and I thought it was U-Haul policy to compensate for the lack of ability to meet the reservation but none was offered. Previously when a rental could not be met, I was credited $50 towards a U-Haul rental.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

It was easy to rent a pick-up for one (1) day.

Enrique S. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Keep providing the excellent customer service. I was very impressed with all of your staff.

AISHA H. 
Rating:
5.0

keep doing what you're doing

Michael M. 
Rating:
5.0

Always EXCELLENT service!!!

Leslie W. 
Rating:
5.0

When we entered the lane to return the trailer, we were the only ones there. My husband stood by car for about 5 min and then walked around the corner of the building and entered before a person came out to meet us. The rest of the return when smooth as clockwork.

Earl W. 
Rating:
5.0

Everyone was really nice and super helpful. Made renting a vehicle very easy.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Nick V. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Staff is always super helpful. The location is clean and well stocked! Incredibly wide selection of vehicles if you need to make small moves or big ones.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Tarik C. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
3.0

I would have appreciated them recommending me to ask for higher mileage and time instead of getting charged for it.

Vidya T. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
4.0

Good service

Socrates W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUAN JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

Alejandro L. 
Rating:
1.0

I got over charged and I couldn't disagree with the charge at the time dropping off the truck, system doesn't let me, but I didn't drove 30miles I drove max 24miles, other than that its all okay

REHEMAN K. 
Rating:
4.0

Customer did not leave a comment.

Jose M. 
Rating:
2.0

Our equipment was not ready for pickup so we had to show up the following morning

Amit G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Sumeeth J. 
Rating:
5.0

Matias did a terrific job! We were very pleased.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

DIANE A. 
Rating:
5.0

Customer did not leave a comment.

SUPING C. 
Rating:
5.0

Customer did not leave a comment.

xavier J. 
Rating:
5.0

Customer did not leave a comment.

Vito M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W.  |  Overall Experience 
Rating:
5.0

The building staff was very helpful.

Benjamin S.  |  Online Move In 
Rating:
5.0

I couldn’t ask for a more customer centric organization at my upsilon in sterling vaU-Haul than U-Haul

ANGELI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO V.  |  First Impressions 
Rating:
5.0

Customer focused, very helpful with clear communication and guidance provided. One of the best location in all aspect. Keep the good work going.

Sudheesh T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

symone d.  |  Overall Experience 
Rating:
5.0

My overall experience was excellent however when moving out there was only a single functioning elevator and even it was uncertain that it was going to work. With multiple people using the elevator it was rather inconvenient to get access to my room.

Duane M.  |  Overall Experience 
Rating:
5.0

very humble customer focused with a helping hand attitude. Keep it up

Sudheesh T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

McKinney E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mengizem T.  |  First Impressions 
Rating:
5.0

Nice place

Russell R.  |  Overall Experience 
Rating:
5.0

Matt the manager & Kai at U-Haul Storage Facility of Herndon made my experience a great one. I highly recommend this storage facility for renting uhaul truck for transport or for storage. I used both, the facilities are very clean & easy to access snd very reasonable. Both Matt & Kai have an excellent attitude and are very courteous, respectful and professional. I hope the owners of U-Haul realize what good employees they both are. That seems to be hard to come by now a-days. I will return In The future if I should ever need them again. I want to wish Matt & Kai both a Merry Xmas & Happy New Year. Sincerely, Helen White

Helen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  Overall Experience 
Rating:
5.0

I’ve always been happy with U-Haul but this experience was better than expected. Everything about this event was positive. The facility, the people and the service were all excellent. I look forward to coming back and using them again.

MICHAELFRANCIS W.  |  First Impressions 
Rating:
5.0

Nice attention and very friendly ,

CESAR P.  |  First Impressions 
Rating:
5.0

Matías was very helpful all the time. The gentleman who received my rental truck last night was also very helpful. Thanks.

ANNETTE m.  |  First Impressions 
Rating:
3.0

Room was not ready The lock was and still missing manager supposed to call me and give me the lock!… i have to use my own lock… When i call Costumer service la lady did not know how manage the situation

Elmer C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NANCY N.  |  Overall Experience 
Rating:
5.0

The whole transaction went smoothly from beginning to end .

Tia H.  |  First Impressions 
Rating:
3.0

My U-Haul reservation, picking up the truck and auto transport experience in West Des Moines, IA was very very bad. U-Haul should Say what it mean, and mean what it. I am very disappointed that I was overcharged for the truck when I got there to pick it up. When I booked the reservation, I was told that the 20 foot truck was given to me on a discount rates, including my AARP discount for $930.00 including the tow dolly. The vehicle transport was $215.00 but I ended up paying more than I was told when I reserved the truck and auto transport. On the day of picking up the truck and the auto transport, I was told that the auto transport was not available at the location where the truck was. I was told that the auto transport was an hour away in another city. The inconsistency of U-Haul staff not being fair and reliable cost me pain and suffering and lost of income. When I reached to my location in Herndon, VA, U-Haul again inconvenient me by changing the previous drop-off location on my contact and asked me to deliver the truck and auto transport to a new location. After I dropped off the truck and equipment and U-Haul staff signed for them at the new location, I was repeatedly called and harassed about the auto transport by U-Haul staff. I hope something is done to correct the bad business I experience from U-Haul.

Emmanuel P.  |  Overall Experience 
Rating:
5.0

The manager at this location (Matt?) was very helpful and made sure we were very well taken care of. Very welcoming environment.

Connor C.  |  First Impressions 
Rating:
5.0

The general manager at this location was amazing! I had many issues with my move and he was very caring and unbothered by my chaos. He was helpful and I would highly recommend!

Iasyia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffery A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarvani R.  |  Overall Experience 
Rating:
5.0

very satisfy staff is very great and help full specially Matias and i do recommend to all definitely go to them

ATIF I.  |  Overall Experience 
Rating:
4.0

Wasn’t clear that alarm would remain disarmed until you re-entered your code. Thought it was on timer. Other than that, it went smoothly.

Richard B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sreenivas Reddy C.  |  First Impressions 
Rating:
5.0

Staff is incredibly helpful and very friendly. Would love 24-hour access, but I'm perfectly fine with current hours.

Suzanne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jarret l.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Arya S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JONATHANCRAIG H.  |  First Impressions 
Rating:
5.0

Mathias had gone out of his way to help me get sn outdoor i it he wash tight on top of. He is an outstanding manager and your company should be very proud to have such a dedicated employee. I just moved from Fla and had such. Big ordeal working with the PCk Rat storage facility. I will never use them ever again. I am 71 I should have listen to my daughter and rented a uhaul like we first plan it would have saved us a lot of Headaches & money. I have been To a couple other UHaul facilities and none compare to the cleanliness & positive attitude Mathias has. He is awesome! Helen White

Helen W.  |  First Impressions 
Rating:
5.0

Liked the fact I could get a live person on the phone. Matt helped me with several question by phone and also at the facility. Nicely done. 😁

Ben T.  |  First Impressions 
Rating:
5.0

Impeccably clean property, very friendly and courteous customer service.

MICHAEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry K.  |  Online Move In 
Rating:
5.0

I have been conversing with Matthew & Kia over the past couple months regarding a storage facility to rent long term. They have been most helpful and very courteous. I am impressed how well maintain led your storage facility is. One of the nicest UHaul storage units I have ever seen. I am in a waiting list to obtain a outdoor facility. due to my Age & chronic back issues that makes it difficult to go up and down, in & out of the indoor storage facility. I was fortunate enough to get a unit on the second floor near the elevator. I went ahead an signed a copy tract 14 days earlier so I at least be near the elevator. I understand the outdoor units are few and at a premium. I plan to be their long term and it would benefit me to have a outdoor group f level storage unit I would even consider a larger then 10x10 if one comes up before October 1st. My personal belongings are in transit from Fl to arrive on the Sept 17 to the Pack Rat storage facility, Tentatively to be delivered on the Sept. 18th to the UHaul storage facility unit comes up later in Sept I can chsnge the stop off Date up to Oct. 1st.

HELEN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen S.  |  Online Move In 
Rating:
5.0

Extremely friendly and helpful staff. The equipment provided to get my items in and out was always a available and in good condition. Big thanks to Mathias for all his assistance.

ALAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan I.  |  Overall Experience 
Rating:
5.0

I checked out and then forgot something in my unit, Kai went above and beyond to make sure I got my item back.

Shawn C.  |  Overall Experience 
Rating:
5.0

Excellent customer service from Kai , to all customers ( went to location frequently).

Maria L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  First Impressions 
Rating:
5.0

Clean, secure facility, very helpful staff, easy to load/unload. Each unit is individually secured, which is awesome. We had 2 units for 21 months, and everything was exactly how we left it when we opened the door after many months away.

Lynne N S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scothelia C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALLILLYTAMMY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AARON M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stefano G.  |  Online Move In 
Rating:
5.0

Owner was very helpful at check-in, very easy access. We loved the climate controlled bay for unloading and loading our vehicle. Clean, safe and very well-maintained.

Amanda S.  |  First Impressions 
Rating:
3.0

I think I can make it work, however the dimensions are definitely not as advertised. I even measured. It’s supposed to be 10X8X8 but it actually measures out to 9.5X7.5X7.5. Also there are only two parking spots provided in front of the loading area. The rest of the area is no parking for fire fighters. There’s literally nowhere else to park to load/unload items. This seems crazy to me. I will have to come at odd hours so I can get a spot. I tried to unload items but there was no parking so I had to come back. Why wouldn’t they have made more parking for customers loading and unloading items? Or even put that entrance in a more accessible area? Not designed well. Also the elevators are very small. Can barely fit the carts you provide into the elevator. Thank goodness I don’t have large items because there’s no way I’d even get them on the elevator.

Bryan A.  |  First Impressions 
Rating:
5.0

Matt was wonderful and went above and beyond in helping us with all our needs!

Vickie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tory B.  |  First Impressions 
Rating:
3.0

AC was out of service for at least 3 weeks.

MARK W.  |  Overall Experience 
Rating:
5.0

Best customer service I’ve ever had!! This is a great team!

Heather L.  |  First Impressions 
Rating:
5.0

It was very hot inside of the storage building. It was supposed to be climate controlled but I don't know if that was the case.

Jazlyn F.  |  First Impressions 
Rating:
1.0

Every step of my move was horrible. I don’t even know where to begin. At every step of the way uhaul messed something up. They messed up our truck reservation, then our storage unit. We needed 10x20 unit, didn’t have that so they said they would give us 2 10x10s, called to confirm they, they had us scheduled for 2 5x10s. Thank goodness that they had 4 5x10s next to each other. Then once we got to our temperature controlled storage unit, the AC was broken and it was 110 degrees indoors with 90% humidity. Then the cherry on top was that they messed up our drop off location for our truck. All in all a terrible experience.

kirsten p.  |  First Impressions 
Rating:
5.0

Everyone has been very accommodating. The facility is well-kept, and well stocked with all the necessities. I initially went to this particular uhaul to rent a trailer for an extended period of time, but while talking with Matt the owner, I decided to also rent a storage unit. Best decision! I left the dirty and over priced facility to store some extra things at his storage facility. Very pleased overall! This facility also offers a huge range of new rental trucks and trailers.

Jaclyn W.  |  First Impressions 
Rating:
5.0

Excellent customer service. Friendly and attentive.

NORBERTO D.  |  First Impressions 
Rating:
5.0

Very easy and fast service staff.and very nice and neet

ATIF I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerri J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEALUMBERTO O.  |  First Impressions 
Rating:
5.0

Uhaul has first rate personnel and facilities to match. Their IT systems often slow down their employees’ ability to get things done…very frustrating for them!

Walter W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY S.  |  First Impressions 
Rating:
4.0

My only concern is that the unit is supposedly "climate controlled" but the unit was very, very hot. If it's like that the next time I visit I will not be happy.

Catherine C.  |  First Impressions 
Rating:
3.0

Everything was great accept the size of the elevators. For a facility that is used specifically for storage, large elevators with large doors seems to be a necessity but instead they were tiny. Sort of wild that this wasn’t considered. I barely got a queen sized mattress on, and I witnessed someone else struggle and eventually give up on getting an average sized bookshelf on.

Jordan I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTALLILLYTAMMY J.  |  First Impressions 
Rating:
5.0

All personal were friendly, informative, and very professional. Real pleasure.

MARK W.  |  First Impressions 
Rating:
5.0

Nicole was extremely knowledgeable and helpful in tenting my unit.

Sheri S.  |  First Impressions 
Rating:
5.0

I had 3 different storages before this that morning, and without any hesitation made my decision to stay with Uhail. Staff was unbelievably helpful respectful and was even nice to show the way to my storage unit

elena w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne M.  |  First Impressions 
Rating:
5.0

The manager was very cordial and very friendly. He explained everything and took his time to explain the safety of the vehicle. Now U-haul will be my first choice of renting

ABDOOLHAYEAMODE I.  |  First Impressions 
Rating:
5.0

The process of making reservations for all of your moving needs was effortless. I highly recommend using their service. Made my life much easier with the convenience of having all your needs meet in one location.

MUKESH P.  |  First Impressions 
Rating:
5.0

Everything went well for me and all associates were very kind and attentive to all my needs and questions. Hours of operations was excellent for me as well. I would definitely recommend this U-Haul to anyone that need a place to store their household goods and treasures in the city of Herndon, VA.

Debra G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDULKAWINAJIB H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Great experience engaging with team, including rental Of trailers and hitch installation. Kept unit for over 2 years.

Michael M.  |  Overall Experience 
Rating:
5.0

The entire move in process was very pleasant. I especially found it helpful being able to unload the truck indoors. Thank you for such friendly assistance.

SUZANNEMARIE P.  |  First Impressions 
Rating:
5.0

My entire experience was exceptional from renting the van and getting my storage unit. Thanks for all your help!!

Scothelia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiaira G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIRMA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS W.  |  Overall Experience 
Rating:
5.0

The facility was always clean and well maintained. Easy access and staff were always friendly and helpful.

Gary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  Overall Experience 
Rating:
5.0

Matias the GM was amazing. After a long and challenging day he went above and beyond to address my concerns and found a solution to my problem. The place is great and clean and very Easy to access.

Jonathan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernetta M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WHITNEY NICOLE B.  |  First Impressions 
Rating:
5.0

Matias is really cordial and helpful. Good asset and good responder

Oscar S.  |  Overall Experience 
Rating:
4.0

The manager, Matt at this facility is top notch. Great customer service and always helpful.

Janet D.  |  Overall Experience 
Rating:
5.0

Cynthia was a huge help. She was great and got me out of a pinch. Thank you

Simon E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne p.  |  First Impressions 
Rating:
5.0

The staff at this location are knowledgeable and friendly, had no issues at all.

ashley h.  |  Overall Experience 
Rating:
5.0

I was extremely pleased with the facility in Herndon! Clean, a lot of safety measures, and the staff was easy to work with. Highly recommend!

Katie K.  |  Overall Experience 
Rating:
5.0

Very very clean facility, impressive!!!!!

Peggy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhina R.  |  Overall Experience 
Rating:
5.0

Fantastic customer service and friendly staff.

Matthew B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

sandra m.  |  Overall Experience 
Rating:
5.0

Very clean facility. Friendly staff. Totally recommend this facility

John W.  |  First Impressions 
Rating:
5.0

Matias runs a tight ship.

CHRIS S.  |  Overall Experience 
Rating:
5.0

Our family still uses this location for storage. We enjoy working with the Manager Matt and the staff. Best U-Haul location we have used in the area. We have used other locations. Thank you so much! We continue to use your services and enjoy working with you.

Daniel G.  |  Overall Experience 
Rating:
1.0

Dear Customer Services, I left the storage on June 2nd. So, why you charge me $119 for this month. There is something wrong? I’m out of country and I sent an email couple of day ago and I didn’t receive any response. Sincerely Khalil

khalil A.  |  Overall Experience 
Rating:
5.0

Great experience all around.

ron b.  |  Overall Experience 
Rating:
5.0

Staff was great.

todd b.  |  First Impressions 
Rating:
5.0

Good products can only survive with good people! This location has a group of good people, which I believe are managed by an excellent leader/manager. I enjoy using this location, the cost, and most important the people are wonderful. Rare find, I suggest you clone this model, leadership process to implement across your brand. I wish I could find these types of people and management in our operation.

Daniel G.  |  First Impressions 
Rating:
4.0

I'd like to thank Matt for his help - he was very prompt with my requests and made sure I had everything I needed. The rest of the staff at the facility are also very helpful and friendly. Thank you!

Anita B.  |  Overall Experience 
Rating:
5.0

Matias was outstanding, the facility is exceptional and this is the best moving/storage experience I’ve had to date.

Hallie S.  |  First Impressions 
Rating:
3.0

Site was organized and clean and staff member was friendly, however staff member was left alone to manage all customers and store alone, on a Saturday. This lead to very long lines and wait times, which could have been avoided if there was even one more staff neither to help. Staff member also struggled to manage uhaul truck/ trailer pick up and drop off as well as purchases and storage reservations as they were alone.

Ritu G.  |  First Impressions 
Rating:
5.0

Matt and his team were outstanding! We are switching from CubeSmart and it is clear to see the U-Haul facility is better kept, etc. Plus we will save more than $200 per month. Could not be happier! Thanks!

Ronald M.  |  First Impressions 
Rating:
3.0

The reason I gave you this rating is because your carts are too small. In addition, only one elevator is large enough to adequately move furniture. This makes the moving in and out extremely difficult

Adele F.  |  First Impressions 
Rating:
5.0

Very pleased with the facility, security and employees. Matt did an exceptional job, was very personable and accommodating. He acquainted me with the building and made me feel welcomed. Five stars!

rosemarie f.  |  First Impressions 
Rating:
5.0

I would like to rate this location as 5 star! General manager, Matias, is a great guy to work with! He is very customer service oriented as other his colleagues. Uhaul was one my best experiences!

BAUYRZHAN A.  |  Overall Experience 
Rating:
5.0

all good

Chandler H.  |  First Impressions 
Rating:
5.0

Friendly staff and always answer all my questions

HULAIMATU B.  |  Overall Experience 
Rating:
5.0

Great costomer service

Alvaro v.  |  First Impressions 
Rating:
3.0

very unhappy that we had paid through the month but when we got the items out of storage half a month ahead of schedule we did not get the half of month that was not used or needed but prepaid back

peter n.  |  Overall Experience 
Rating:
5.0

The best facility. Extraordinary services.

Maranda Y.  |  Overall Experience 
Rating:
3.0

They are doing fine

CESAR L.  |  First Impressions 
Rating:
5.0

excellent

John B.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean facility.

nick l.  |  Overall Experience 
Rating:
5.0

During my move, I also stored items at Publlc Storage/Tysons and there is no comparison between them. This Uhaul facility is clean, well lit, carpeted, & has 100% AC & steel partitions-not drywall!

Thomas Z.  |  Overall Experience 
Rating:
5.0

Nice experience

AMR A.  |  Overall Experience 
Rating:
5.0

Matius was great to work with. A true asset to the business.

Paul N.  |  Overall Experience 
Rating:
5.0

Matias was incredibly helpful - going above and beyond on a number of occasions including helping us lift some goods when our movers failed to show up.

Antonio M.  |  Overall Experience 
Rating:
5.0

Great location and top notch customer service. We called ahead to place our reservation and the customer service agent Molly was so kind and helpful!

peter b.  |  First Impressions 
Rating:
5.0

The representative Matias Pavese offered great customer service, answered my inquiries and went home feeling fortunate I had come to Uhaul for my needs.

Sherri H.  |  First Impressions 
Rating:
5.0

N/A

ALLEN B.  |  Overall Experience 
Rating:
5.0

Matt (Mathias) is incredible. He works to solve customer problems and treats his customers in an extremely friendly manner. The location might be a bit out of the way, but it's worth it.

Jeffrey I.  |  Overall Experience 
Rating:
5.0

Facilities were surprisingly clean, and office was neat and well-stocked. Matias was great to deal with. He was kind, informative, and efficient, which is difficult to maintain on such a busy day.

Nathaniel B.  |  Overall Experience 
Rating:
5.0

Very smooth transaction and I couldn't feel better about it. Matt's a great guy.

john l.  |  First Impressions 
Rating:
5.0

I received good service from this facilit.

Robert P.  |  Overall Experience 
Rating:
5.0

Matias was very attentive and helpful

HOLLEIGH S.  |  First Impressions 
Rating:
5.0

Matt Made my experience stress free his staff is amazing always helpful and kind they go above and beyond to assist you. I look forward to referring and working with Matt in the future.

LATIFA B.  |  Overall Experience 
Rating:
5.0

Great: staff, location, and price. Overall, easy to work with. We still kept a unit and our continued business with uhual. Thank you very much! We really enjoy working with Matt and the staff.

Dan G.  |  Overall Experience 
Rating:
5.0

Our car was stored at your facility and the battery went dead, the staff first helped try to jumpstart the car, and then drove me to a nearby store to buy a new battery and helped install it. Great!

daniel c.  |  Overall Experience 
Rating:
5.0

I had an easy and great check in experience at this location. I had my belongings moved in fast and it was convenient.

Robert P.  |  First Impressions 
Rating:
5.0

I had the opportunity to interact with all the staff and they were all outstanding!

GEORGE J.  |  Overall Experience 
Rating:
5.0

Customer service was excellent he did exactly what he was supposed to do and gave me exactly what I needed I don’t know the gentleman’s name but he was excellent

JOHN B.  |  First Impressions 
Rating:
5.0

Matt really focused on our needs and made sure we got what we wanted.

David C.  |  Reservation 
Rating:
5.0

The u-haul people who helped me were extremely helpful and informative in response to all my questions. All negative thoughts are due to it being an in progress conversion of a commercial building.

John C.  |  Reservation 
Rating:
5.0

Matt is very professional and an overall great guy. He was able to answer all my questions and address any concerns I had. He also informed me of MovingHelp.com which saved me a lot of money.

tearia b.  |  Reservation 
Rating:
3.0

15 foot truck does not hold two bedroom apartment as advertised. Furniture protectors I rented were wet and dirty. Storage space is clean and adequate.

Laura E.  |  Reservation 
Rating:
5.0

good experience.

Praveen K.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Everyone I interacted with was super helpful and friendly.

Shawn O.  |  Overall Experience 
Rating:
5.0

I was running late and wasn't sure if I would make it to check in on time. They reassured me that they would work with me when I got into town. Facility was clean and customer service was great!

Shawn O.  |  Reservation 
Rating:
5.0

Great service

Egan C.  |  Overall Experience 
Rating:
4.0

People there are friendly and very helpful.

IBRAHIM A.  |  Overall Experience 
Rating:
1.0

HORRIBLE EXPERIENCE. Elevators malfunctioned. Staff weren’t available even DURING business hours at move-in to troubleshoot problems. Employee dismissive and uncooperative at move-in.

adan l.  |  Overall Experience 
Rating:
5.0

Great Service...

Egan C.  |  Reservation 
Rating:
5.0

Matt was friendly and very helpful with my move in. Faculty is clean and very comfortable temperature.

Jonathan H.  |  Reservation 
No reviews have been submitted for this location.

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