Customer Reviews for U-Haul Moving & Storage of Hershey

Rating:

3.0

Horrible experience at first location (Middletown) the first initial person and that I dealt with that gave me the key and showed me everything was great same with the person that I talked to on the phone when I asked if I could keep the U-Haul overnight and have it returned by 9:30 in the morning one thing led up to another and my father had a heart attack. I didn’t have anybody to come help me unload it so I called and paid for movers to come help me two movers and it will take two hours enough time for them to have their U-Haul back. (mind you you have to pay extra for that.) I called set that up told me they would be in contact with me within 20 minutes. An hour went by nobody was there called them back again requested. I guess another set of movers gave me their direct number to call back if those movers did not show up.. and as you can probably suspect they did not show up. At that point, I had half of the 20 foot U-Haul unloaded. And now I was calling because I wanted my money back. They knew the situation and why I needed help and why I couldn’t do it myself.. they outsource moving companies, (mind you you think they would choose reliable ones) I was transferred seven different times. I can’t even say transferred I was given 6 different numbers.. you have to call this person and cancel the movers. You have to call this person and talk to them about getting your money back. You have to call this person and ask if you could get another person but then you had to call the storage unit their self because at this point I needed another storage unit due to the fact I had to basically just throw the stuff in not their fault except for the fact, if maybe they chose more reliable outsource movers, and the customer service representatives that work for U-Haul to find the outsource moving companies learned better communication I wouldn’t have been on the phone, unloading it for six hours back-and-forth by myself. Yes, six hours on the phone. Trying to cancel the movers but second company they outsourced because now another two hours later. I still heard nothing and the phone number they gave me to call would immediately go to voicemail.. + I figured what was the point almost 5 hours I had 80% of the truck unloaded and in front of a bunch of storage units. I just had the huge stuff left like the washer, the dryer and dressers. I asked them for a refund due to the fact I did it basically all by myself I did not want to pay the insane amount. They charged me to give me a runaround when they offered it to me in the first place.. that took three calls itself. Been with them question about the refund, and the free month storage unit that you are eligible for as soon as you rent one of their vehicles, due to the fact that I was just in a hurry to make it to the ER before my dad was rushed into the OR for open heart surgery did not end up making it. Then I had inquired about the unit that you are supposed to get for one month free for and they told me the Middletown office that I was supposed to acquire about it during initial set up. Nobody said anything to me about it. I didn’t read anything on the website about it. Well, then I she I guess had no more answers for me in which she hung up on me after stating they didn’t even have any units there that they rent then a little bit more issues and I ended up calling this one in Hershey where they gave me not one problem about the first free month promotion they were promoting. In which I was told by the first place, I don’t qualify for that so she doesn’t know what to tell me. The gentleman that I was first initially greeted with on the phone. I did have to apologize and told him it was my eighth call and my attitude was not directed towards him and then I proceeded to tell him my story within not even five minutes he found a unit for me and told me to come in. We’ll get things situated, ( I just wanna put it out there. It is not completely free. You still have to pay at least for a 5 x 10 19.99$. (they should include that while they’re promoting one month free with the use of one of their vehicles) the charge was for a lock and key and then Insurance. Which I understand.. mind you you could use your own lock, but you would still get charged that lock price. I wasn’t gonna complain because he at least granted what the company was promoting instead of hanging up on me he listened to me. I only realize that it was gonna be $20 after we set everything up and he printed out the paper and was like you owe this which done was the question of course was why did they promoted it as free and not tell you or include you will have to pay an additional amount due to a lock and key and insurance. That’s not a huge deal, but that should definitely be noted when offering the first month free.. U-Haul in Middletown, Pennsylvania on Vine Street. I would not recommend them to anybody.. there are customer service, and they’re overall help/communication. I wouldn’t recommend.

Rating:

5.0

I loved the very user friendly service. They explained things well and were very helpful. i appreciate the later hours as it was much less hassle for me then uploading an app for a one time use.

Rating:

5.0

It's a beautiful building. Staff was fantastic. Would use them in the future. Thank you U-Haul. Sincerely, Larry Stout

Rating:

5.0

Customer Service was great

Rating:

5.0

The staff were so friendly and bubbly. Started our morning with a smile 😊

Rating:

5.0

Very professional and friendly staff. Highly reccomend this place over other U-haul locations. 10/10.

Rating:

5.0

Good

Rating:

3.0

Have the rental truck assigned to the customer out front and at the curb. When I was given the key it did not fit 3 of the trucks I walked to that they told me it fit. After the third try I walked back into the office only to have to wait 10 minutes until another customer was served before they helped me find my truck.

Rating:

5.0

Quick return - even with only a single staff member on site.

Rating:

5.0

Very efficient; simple, quick, easy.

Rating:

5.0

the rental for the dolly was more than the truck. absolutely ridiculous!

Rating:

2.0

It was frustrating attempting the online move-in process on our phone; it seems that maybe this needs to be reviewed for mobile devices because as soon as we switched and tried it on our laptop, everything worked fine (but this was after at least 4 attempts on our mobile device). Also, the instructions to access the building/unit should be clearer. We received the information with our access code but because the doors automatically opened, we were never actually asked to enter the access code. This then caused the alarm to go off. Luckily the associate working there helped us out and explained that we needed to enter the access code to "check in" on the third box from the main doors. She was extremely helpful, thank goodness.

Rating:

5.0

Darlene is a great attendent. I rent a storage unit at this location, and called first to ask if they had any small trailers available for a short term furniture move. Everything went off without a hitch. No pun intended.

Rating:

5.0

My dolly I paid for wasn’t in the truck but other than that it was great

Rating:

5.0

Beautiful 1yr old storage and truck rental facility. Thank you.

Rating:

5.0

Darlene was very helpful and did all she could to assist to ensure your rental experience was what you hope for.

Rating:

5.0

I love the Hershey U-Haul location. Friendly professional service and convenient location. I recommend it to anyone looking for storage and vehicle rentals.

Rating:

5.0

Very helpful during a stressful time.

Rating:

5.0

Well run, real nice facility.

Rating:

5.0

The employee working was extremely helpful and kind!

Rating:

5.0

Darlene was fabulous- pleasant, professional, and knowledgeable!

Rating:

3.0

I like the app. But it crashed and was hard to use. I returned the truck easily and followed the instructions which included dropping the key in the box (as the app said). Then I got yelled at by some woman for following the instructions in the app. This is why I like the app (when they work) they don’t yell at me for following the instructions.

Rating:

5.0

In spite of computer system problems, staff was able to get me on the road in a timely fashion

Rating:

4.0

The truck I received was well maintained...but it was definitely not clean. It reaked of smoke, the window was foggy and difficult to see through and the exterior was dirty as well. The truck was well maintained. I was not instructed in anything prior to driving off the lot. I was unable to adjust my side mirrors. Overall-I am satisfied as I was able to transport everything I needed in a safe, convenient manner.

Rating:

4.0

Great experience overall. Truck had a check engine light, but worked well for an in-town move. Friendly and helpful staff.

Rating:

5.0

Very nice and professional staff, great experience with the unit. Clean and safe, secure 🔐.

Rating:

5.0

Excellent location and Sarah’s service was AMAZING!!!!

Rating:

5.0

Caring and attentive staff. Thank you for making sure my experience was great after I dropped off!

Rating:

5.0

The entire facility was extremely well maintained the hallways were clean the elevators were clean all the carts were working order with no crazy spinning wheels all the employees that I dealt with were extremely helpful and extremely polite

Rating:

5.0

This is a new built, excellent condition, perfect service indoor storage. Must use! Their rates are very reasonable and worth service and your time. Darlene is a very experienced manager. I highly recommend this location!

Rating:

5.0

Inform customer of taking pictures of the truck or van tour renting .

Rating:

5.0

Nothing the management and staff here at this location is superb

Rating:

5.0

Darlene was a great person, she even tried to save me money on my rental to make it more affordable. Thank you for that

Rating:

5.0

Sarah was the best. She took her time to check me in and explain in depth how everything works. Then she took me to the storage unit and did all the work of making sure i had everything taken care of. She is definitely amazing!

Rating:

4.0

Manager very kind took the time to show me around offered me a ground level. I'm almost 60 very sweet lady. Very kind. Very time oriented. I definitely recommended to a friend or complete stranger. Nice job ladies keep up the good work Eric Sola.

Rating:

3.0

I worked for Uhaul back in 1978. Customer service sure has changed. I had to go out in lot to retrieve my truck. No instructions on how to operate the vehicle. No instruction on the accessories of the vehicle such as the ramp. When I worked for the company we pulled the vehicle to the front of building for the customer. We then went over the vehicle with the customer. After asking customer if they had any questions, there was a handshake and a "call us if you have questions during your move."

Rating:

5.0

The lady who was on duty (I forgot her name, sorry) is very knowledgeable; she was very helpful and super nice.

Rating:

5.0

Easy process

Rating:

5.0

Another great rental experience from the UHaul location in Hershey! Darlene is an amazing general manager and the staff is very courteous and professional. Thanks!

Rating:

5.0

I had a great experience.

Rating:

5.0

This rental in Hershey was a positive experience. The staff (Darlene and others) was outstanding during the checkout and check-in processes. They were courteous, very professional and did a good job answering our questions. Thank you!

Rating:

5.0

Brand new facility, huge facility. Excellent staff.

Rating:

5.0

I believe the person who helped me when I was dropping off the truck and my car transfer tow was the manager. She was excellent. She also gave me enough information to be successful, knew how to disconnect the auto transport and helped me to get on my way. I would like to again highlight that U-Haul has put very competent women in leadership roles at their locations; good for them. Because women rent trucks and women use U-Haul. I was very, very impressed by the whole experience.

Rating:

5.0

Nice clean facility and van. Highly recommend this location.

Rating:

5.0

I rented because I thought I was going to need to store a washer and dryer with a couple of boxes , but I sold the washer and dryer and a friend suggested I store what few boxes I did have at the facility at his place or I would’ve stayed. General manager was very nice and you couldn’t ask for a better customer service

Rating:

2.0

First, I ordered two furniture dollies, and the West Chocolate location in Hershey only had one. My sister had to drive to the Allentown Blvd. location to pick up another one. Secondly, the garage door became stuck, and we had to use a crowbar to force the wheel back onto the track. That was quite a hard thing to do! We happened to be at Good Will, and they had a crowbar for us to use. Now, customer service wise, it would be better if the furniture dollies were in the truck (we had to put the one they did have in the truck) and then walk around the building to where the truck was parked, and then verify the license plate. There has to be an easier way. The attendant does check you in and verifies the mileage when you return, but that person could certainly pull the truck around, show you how the latch works on the door, and put the dolly in the truck. It seems like companies want the customer to do more and more. I don't work for U-haul, but my patronage keeps you employed. My bill for the day was $200. Way too much for 20 miles and 4 hours. Plus, my relative drove her own car a good 15 miles to get the other dolly we were promised.

Rating:

5.0

Everyone was very friendly. Easy pick up and drop off. I was a couple minutes late, past closing time, but the girl who was working stayed and was there when I arrived. Would definitely rent from here again.

Rating:

5.0

Employees were helpful, knowledgeable and friendly. The level of service received should be the standard. I hope these employees are recognized for their ability to show the company in the best light.

Rating:

5.0

Employees were helpful, knowledgeable and friendly. The level of service received should be the standard. I hope these employees are recognized for their ability to show the company in the best light.

Rating:

5.0

quick and easy, good driving van. super pleasant people.

Rating:

3.0

Gas policy is questionable at best. Hard to recommend based on that.

Rating:

5.0

Unit was clean and well maintained

Rating:

5.0

Van (only had 3000 miles) was in great condition and drove well.

Rating:

4.0

The lights in my area have never worked. I have #2189. Also, the depth of the locker wasn't technically a full 5 ft. There needed to be space for the door.

Rating:

5.0

None

Rating:

5.0

Everything was great - positive experience.

Rating:

5.0

The manager Darlene is wonderful. Excellent customer service!

Rating:

5.0

Darlene & her staff are the best! I hate moving, so their help has been amazing!

Rating:

5.0

Fast transaction and return.. friendly staff..

Rating:

5.0

Darleene and her staff were professional, helpful and friendly. Would definitely use them again for any future storage and moving needs

Rating:

5.0

The woman who helped me was very professional and very nice. We were in and out in 15 minutes. I would recommend that location in U-Haul.

Rating:

5.0

The staff is amazing specially the lady who gas been there for very long( can’t recall her name .. sorry) . This location provides great service and vehicles.

Rating:

5.0

Truck needs a muffler replaced or something. It’s very loud. Otherwise, the truck ran great! I let Darlene know about the noise.

Rating:

5.0

Darlene is amazing ! Truly a gem !! Moved from Hershey back to Arizona last week We will miss her great customer service

Rating:

5.0

The place was great

Rating:

5.0

Manager is great!

Rating:

1.0

The manager on duty said that she wanted to use my phone to scan my license when I couldn’t get it to work. It felt unprofessional and unclean. I did not appreciate it and it made the situation very awkward when I felt like I had to surrender my phone.

Rating:

5.0

Super recommend!!! The U-haul was the best option for my needs

Rating:

5.0

I had a fantastic experience. I was in a tough spot with moving out of my apartment and this saved me!

Rating:

5.0

Very nice and friendly staff very nice and helpful

Rating:

5.0

I was in a pinch moving out of my apartment and this service really saved me! The ability to sign up online easily was very helpful. The staff was incredible and very kind. The only note I have is that based on the info provided, it wasn't clear to me if I could go to my storage center after office hours on my very first time accessing it. If there is a way to better spell that out it would be helpful. Thank you!

Rating:

5.0

Sad to hear that the rebuild of the Hershey location will not accommodate camper storage. This was so convenient. Would be great though if they provide camper washing services as part of the rebuild.

Rating:

5.0

Very Friendly customer service

Rating:

5.0

Women running the front office were amazing.