Customer Reviews for U-Haul Moving & Storage of Holyoke

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Holyoke

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jose m. on

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Thanks to Marty. He's the best!

jorge a. on

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Good

Thomas M. on

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Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.

Christy D. on

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susan B. on

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Valdimir F. on

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Helpful and friendly staff.

Kresten H. on

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I had no issues with the dealer in Holyoke. They were awesome!!! The place in Westfield was a different story. They called several times Saturday, my guaranteed pick location with a time of 10am. They called a few times Saturday and kept telling me that the truck was not available. They were supposed to call Sunday morning but didn't. Instead they cancelled my reservation and put that I was a no show. That pissed me off. I finally got in touch with someone and I had to get a 26' truck for Holyoke. No one at uhaul corporate would believe me even though I had documented proof that Westfield was dishonest and lied about the situation. The place I dropped it of was also awesome. DO NOT RENT FROM WESTFIELD IF AT ALL POSSIBLE.

timothy D. on

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Steven B. on

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Great Job Team

Justin H. on

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cameron H. on

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Anytime I’d call with a question, I was on hold for 10-20 mins. It was annoying, especially when I only had it for a little over 24hrs out of the 48 I could have kept it for. But everything worked out in the end

peter F. on

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make it a little easier for people to rent a vehicle. Too much nonsense to rent a truck.

Christine D. on

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Professional, efficient and affordable. Made it an easy move. Thank you UHAUL.

jeff C. on

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very nice and easy...friendly staff! thanks

Spencer D. on

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Should be specified that an after hours drop off has a $20 fee

ELIZABETH B. on

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Pamela S. on

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Bryan S. on

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John E. on

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Very efficient and quick drop off process. Much simpler to that of pick up. Personnel very friendly. The truck had 11/16 tank full at time of pick up. I returned the truck with a full tank. There is no way to match return and pick up tank level. No mention was made at the time of pickup of tolls. Upon return I found out that tolls were the responsibility of the renter. With today's toll system that is not possible. There are no booths anymore to pay the tolls. I wait to see how U-Haul intends to address $3 in tolls, especially given that I overfilled the tank by over $20 of petrol.

victoria A. on

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James M. on

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Great manager, friendly and helpful with the rental process.

irmeya O. on

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Great customer service

peter L. on

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Everyone was extremely professional and very helpful. 5 star all the way.

Elvin M. on

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John V. on

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Everything went fine. There is nothing to change. Keep up the good work.

Linda M. on

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MIGDALIA F. on

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100 % garantizado

victoria A. on

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Jeffrey F. on

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Steven U. on

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yaureli C. on

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Alexis D. on

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Richard W. on

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Jose P. on

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The truck was ready and clean. I had no problem with it, and it didn’t used too much gas either. I needed extra time to return it, and they added more hours without any hesitation. I was pleased with U-Haul.

Jessica H. on

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Great service!

Kevin T. on

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Lynn was extremely helpful and her sales approach was fantastic.

Cheryl R. on

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Good experience

Eric S. on

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Appreciate the quick service and the phone call confirmation the day before. We were in and out in less than ten minutes.

michael s. on

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The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.

Carmen N. on

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Very accommodating on such a short notice.

jodi t. on

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Thank you!

ZENOVIA R. on

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I will definitely use again when needed

edizzy v. on

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Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you

James C. on

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friendly and helpful staff. Always clean.

jenee k. on

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I had no problems with the storage facility. Staff was very helpful.

Elizabeth A. on

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Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!

Alberto R. on

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Marty and his team were awesome.

Jessica E. on

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I would recommend it to anyone. The staff was really friendly and professional.

aisha r. on

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Quick and nice service

Kate C. on

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Nice experience

Linda E. on

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Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.

RALPH Q. on

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God bless good staff friendly personal and very helpful.

jamie s. on

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Great management/Staff

James h. on

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Experience was excellent overall.

Darlene P. on

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I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.

laurie m. on

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Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.

SUSIE A R. on

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Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.

Yashira M. on

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It was great having a good costumer service

vionette c. on

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Todo bien

RALPHY H. on

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Good thanks

tenisha s. on

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Got great customer service and the lady who attended to us was very helpful. Satisfied customer

Nayrobi M. on

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No coment

nazim h. on

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No good

marquis h. on

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Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!

Kate C. on

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My first time renting a unit man was very helpful in walking me thru process.

Stuart D. on

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I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!

TANYA W. on

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Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood

April R. on

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the staff worked with me every step of the way, including the rental of equipment to transport our stored items.

Roberto F. on

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Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.

felicia c. on

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I loved this space, I’m sorry I had to move my stuff out

Angela V. on

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Good customer service

savannah w. on

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I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!

RICHARD J. on

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Very clean and owner/employees helpful.

ELIZABETH R. on

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Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.

edwin a. on

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Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.

Socorro L. on

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Impressed with the facility. Clean, safe and the staff is awesome A++++++

efigenio r. on

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The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks

chris h. on

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I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful. Marty, thanks