Customer did not leave a comment.MARIAN S.
Customer Reviews for U-Haul Moving & Storage of Holyoke
Holyoke, MA 01040
(located at the corner of Newton street and Appleton)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JONATHAN S. | First Impressions
Customer did not leave a comment.star a. | Overall Experience
Customer did not leave a comment.SHACHAR G.
Customer did not leave a comment.Asa W.
Customer did not leave a comment.GLENDA A.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Eduardo V.
Customer did not leave a comment.Iris J.
I'm lucky I even made it to my location front passenger tire shake so badly that the mirrors shook couldn't even get to see to pass any lanes tried calling for road assistance that was a joke I want refund. This is the second time 26 foot trucks no good long distance. I get to my location and have to kiss the ground that I the driver and my elderly Mother in this bad truck so stressed out if we going to die driving long distance whole truck just shake couldn't see the passenger view all it did was shake. Refund meDONAVAN W.
If you don't have equipment available at the desired pickup location, you should not charge mileage, especially when you don't allow the customer to return to the location that is closer to their desired pickup and drop off.LEE C.
Customer did not leave a comment.GARY P.
Customer did not leave a comment.Lori P.
The employees were very nice and accommodate.SIMON K.
Customer did not leave a comment.Gregory F.
Customer did not leave a comment.JOHN G.
When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could’ve been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.Kelley A. | First Impressions
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Steven K.
Fix the TransmissionILYA B.
If you offer contactless service, make sure that service works. And I had already checked the truck out and done everything that needed to and the attendant was rude and still made me come with her back to the truck when again it was supposed to be contactless. Also make sure your employees know the difference between am and pm, as the attendant told us we had the truck until noon the next day, but I got a text that it was due at midnight. Rude service.JOSHUA W.
Customer did not leave a comment.Jake M. | Online Move In
Customer did not leave a comment.Wellington P. | Overall Experience
Customer did not leave a comment.james i. | Online Move In
Customer did not leave a comment.EDMUND G.
Everything about this service was great. The truck and premises were tidy and the employees were helpful. But the location of the business is not ideal. It is surrounded by narrow roads with faded/nonexistent lane lines and on-street parking. Stressful to drive a truck down! Not much you can do about it obviously - maybe reach out to the town to re-paint the roads surrounding your business?Justus Q.
Customer did not leave a comment.DEVON P.
Customer did not leave a comment.STEPHEN G.
My roommates and I had issues with 2 other uhauls cancelling or moving our reservations ridiculous distances. Marty was quick to find a solution and got us on our way to finish our move. Thank you!Ethan M.
Terrible experience and long waits. Only 2 people working and one 1 knows how to work the front desk. The other employee couldn't answer any questions without consulting her first. The staff made my movers (who were on the clock with limited time) wait and waste time while they attempted to sell me a second unit because they claimed the first unit would be â€œtoo smallâ€ after my movers have packed it a quarter of the way through. Lady at the front desk printed my contract with the emergency information wrong 3 times while I experienced long wait times while she has to go â€œget water.â€ She barely answered my questions because she was rushing.SELWYN P.
waive the milage feeLEO H.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.Iesha R.
Second time using the storage!! One happy customerGloria G. | Overall Experience
Customer did not leave a comment.Ashley I. | First Impressions
I did not move in to the storage and talked to the U-Haul agent at the truck parking and she said the manager will call you to cancel and it’s been 3 days and he hasn’t called, nor did I get a refund.Nilansh S. | Online Move In
Customer did not leave a comment.GLORIA G.
Customer did not leave a comment.rosario p. | Overall Experience
Customer did not leave a comment.DOUGLAS C.
Customer did not leave a comment.John K.
Customer did not leave a comment.Joshua I. | First Impressions
Customer did not leave a comment.Aishath M. | First Impressions
Customer did not leave a comment.Mark B. | First Impressions
Will never again rent a U-Haul again! My location keep changing and the day to pick up my truck come I travel to pick up what was suppose to be my rental to find out they didn't have it available. I placed my order 2 weeks in advance. This review is for all 3 locations they changed me to not just this address! DONT RECOMMENDED RENTING U-HAUL IN THIS AREA SPRINGFIELD, MA HOLYOKE, MA BELCHERTOWN, MALUIS Z.
Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.Ann Marie J. | First Impressions
Outstanding customer service.Barbara L.
The Crew at the UHaul on Appleton Street in Holyoke are just Great. Easy to Deal with . Pick Up and Drop Off was very Efficient. Ashley at the Holyoke UHaul Location was a Life Saver for securing a 15 FT UHaul Truck for me last Minute. I'll Definitely be using UHaul in Holyoke in the Future. Thank you.Robert B.
Customer did not leave a comment.Karen R. | First Impressions
Customer did not leave a comment.ernie e. | Overall Experience
Customer did not leave a comment.kristy r. | Overall Experience
Customer did not leave a comment.chris c. | First Impressions
I have had not the best experiences with uhaul but when I went to Holyoke I was met with exceptional customer service and everyone was beyond helpful. This is going to be my preferred location from now on.gasper m. | Overall Experience
The truck was not clean during Covid the drivers door would not unlock from outside was told I had to climb in from passenger side to get it and it shifted transmission gears severely hard felt like front end was going to come apartAngel M.
Well if there's an emergency like someone drops there home keys between the seats or under the seat after hours you should have someone that can come out and h lock the truck so I can get in my house and use my car . Right now I'm sleeping in the streets with no car until tomorrow when they reopen and I called the after hours general manager and he told me that no one was going to go to the store to open the truck up for us to get our keys that he doesn't care if we stay sleeping in the street or don't have access to our car. Worst experience ever no human feeling at all of it was me and I was the general manger of a other employee couldn't do I would have done it especially after spending over 100 to use the uhaul truck . I'm going to find a way to report this a f make everyone aware of the poor customer service I received.Jessica D.
Customer did not leave a comment.aaron W.
Nothing, was fast and sweet!ROBERT V.
Customer did not leave a comment.Russell T.
Customer did not leave a comment.GARY B.
This particular facility is great! Staff is knowledgeable and helpful, and the units are greatMARY C. | First Impressions
This is the best location in the area. Very well maintained and great staff. They all deserve a raise! :)JONATHAN L.
Customer did not leave a comment.Katie G.
Customer did not leave a comment.Colby T. | Overall Experience
Very pleasant individuals that work here.MARYJANE K.
Customer did not leave a comment.alixer r. | First Impressions
Quick and easy no hassle. In and on the rode in 10 minsVICTOR D.
Customer did not leave a comment.HUEL F.
Customer did not leave a comment.JEFFREY C.
Excellent customer serviceMiguel R.
Customer did not leave a comment.SAMMY R.
The people were patient and the vehicle was cleanMICHAEL S.
Customer did not leave a comment.EDGARDO M.
Customer did not leave a comment.Kelsey C. | Overall Experience
Customer did not leave a comment.daniel c. | First Impressions
Customer did not leave a comment.Heather M. | Overall Experience
excellent customer serviceSTEPHEN B.
Good customer serviceHENRY R.
Customer did not leave a comment.EDWARD H.
Best staff and service,thank u guys for everything.gilberto o. | Overall Experience
Lady at counter was very pleasant and professionalGLENN D.
Holyoke location is the best UHaul location I have ever been to! Great experience.DANIEL O.
The staff was incredibly welcoming and helpful.Tyler R. | Online Move In
Mantener la guagua redi al recojerlaCARMEN R.
Customer did not leave a comment.BRENDAN S.
Customer did not leave a comment.VICTOR A.
I made an online guaranteed reservation for a pickup truck. I was called that morning and told that I might not get a pickup, but instead get a box truck. I asked about the $50 refund for the guarantee and was told it would be applied to the final contract. I took the box truck but my refund did not occur. There isn't anything else to say.Roxanne M.
Customer did not leave a comment.ERIC G.
Customer did not leave a comment.REYNALDO F.
Customer did not leave a comment.SAMANTHA P.
Customer did not leave a comment.ROSA T.
Great customer service, great vehicle. My only issue was the inside of the cab smelled like a ashtrayKarl K.
Customer did not leave a comment.WILLIAM S.
The truck was better than I expected. It was very clean inside. Worked well. Price was right! Will definitely rent again Very easy processMARITZA C.
Customer did not leave a comment.libertad T.
Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.Eileen C. | Overall Experience
Customer did not leave a comment.ERIC F.
Customer did not leave a comment.ERIC F.
Customer did not leave a comment.DAVID H.
Top notch service. Great security. Good system in place.Joan M. | First Impressions
Customer did not leave a comment.ALEXIS C.
Very friendly staff. Easy to rent and easy to move out. Great place! I’ll definitely use this storage again if I need to store anything in the future.Agnes T. | Overall Experience
Thank You So Much. I Will Be Definitely Coming Back!carlos r. | Overall Experience
All was great thank you. Continue the great customer service.ANTHONY S.
Ashley and manager were great - I saw/spoke w/ Ashley multiple times over course of 6 days- she was consistently patient, responsive, helpful, professional, listened well -let me know when she needed to consult with manager, who was also excellent.Great customer service. Had to call back local location many times due to weather complications and misc questions - hard to have to wait 10-15 min for call center rep (I.e. problem w/gas cap when refilling tank). That was a big frustration -Often complicates things more in midst of a move. Of six reps I spoke with, 2 excellent (clear, easy to follow, understand, 1 not great. Others fine - could't always answer my questions, so basically used them to relay messages. Had no idea though that 9' Cargo van would be such a problem in snow - bad traction, took significant amount of extra time to maneuver, reverse up short driveway, one day just had to give up. Side cargo door stuck, almost didn't close one night. Overall, definitely recommend this branch based positive interactions w/staff. Appreciated their help. All 3 vans I encountered were newer and in great condition (except for sticking cargo door). Thanks !ELISABETH H.
Customer did not leave a comment.MARIA N.
Customer did not leave a comment.Laura Evonne S. | Overall Experience
Pick up was easy and truck was ready. Not much more you can ask.MICHAEL K.
Very nice calm professional people many bilingual employees.PAOLA F.
I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.Kathryn R. | Online Move In
Seemed kind a dirty and scuffed up, which made me a little nervous so I submitted some of my own photosHARRY R.
I was super impressed with the locations appearance and with the agents that helped me get started on my rental as well as with the agents that helped me at the end of my rental i would highly recommend this rental location 10 star service thank you for being very professional, and knowledgeable in the business.CRAIG M.
Customer did not leave a comment.REYNALDO C.
Clean professional and organized. Well run and helpful.CHRISTOPHER K.
The young lady who helped us was very kind and went out of her way to find something for us... THANK YOUjoanna m. | First Impressions
Customer did not leave a comment.DAVID W.
Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!rut c. | First Impressions
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.LUIS C. | First Impressions
Customer did not leave a comment.Eliza M.
Customer did not leave a comment.Philip E.
Customer did not leave a comment.Juliana D. | First Impressions
Customer did not leave a comment.CARMEN R.
Customer did not leave a comment.megan P.
Great people, awesome all around. Thank youmaria s. | Overall Experience
Customer did not leave a comment.marshall B.
The nicest uhaul location I've ever been in. Clean and the people I dealt with were great would definitely recommend this locationDamion N.
Customer did not leave a comment.JERRYLIZ G. | Overall Experience
Excellent check in. They were eager to get my feedback on the new truck, which was excellent.Paul M.
Although we were not happy about being sent an extra 17 miles when we requested Northampton as a location, John at this location was professional and efficient. The lot was clean, clear of snow and ice and well managed. Drop off was a breeze.Nancy M.
Customer did not leave a comment.ANALDA V.
I can't think of any improvements. Smooth easy service and good vehicle. Thanks !Edmund G.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.DIANA F.
Customer did not leave a comment.katira f. | Overall Experience
Customer did not leave a comment.GINA O. | Overall Experience
Customer did not leave a comment.ERIC G.
Excellet overallJean V. | Online Move In
Customer did not leave a comment.joan m. | Overall Experience
Customer did not leave a comment.Tony A.
Customer did not leave a comment.eric m. | First Impressions
Customer did not leave a comment.Kelsey C.
Not a thing thanks for everythingRICHARD K.
Customer did not leave a comment.Olivia B.
Customer did not leave a comment.Lynn C.
Customer did not leave a comment.ROBERTO M.
Customer did not leave a comment.RAUL M. | First Impressions
The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.Paula R. | First Impressions
The lady that helped me was so pleasant helpful and showed me everythingElizabeth S. | First Impressions
Customer did not leave a comment.Donald A. | Overall Experience
Jon Landry was very responsive and helpful.Julie M T. | Overall Experience
Customer did not leave a comment.Juan F. | First Impressions
Customer did not leave a comment.luz c. | Overall Experience
thanks!David R. | Overall Experience
Great facilities, and friendly staffJose P. | Overall Experience
Very kind and helpful personalarelis c. | First Impressions
Everything was amazing I love this place !Yahaira A. | Overall Experience
Wish I was at other end off the hall closer to elevatorjohn h. | First Impressions
LOVE Marty. He was wonderful to me.MARIE T. | Overall Experience
Customer did not leave a comment.Rachel W. | Overall Experience
Customer did not leave a comment.jennifer b. | Overall Experience
Customer did not leave a comment.Anna G. | Overall Experience
Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglésjuana s. | Overall Experience
Very nice,will use and recomendJose P. | First Impressions
Customer did not leave a comment.Mohammed Aaquil K. | First Impressions
Easy all the way around. Extremely friendly reception and help throughout the process.fredrik s. | First Impressions
The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storageChristopher H. | Online Move In
Jon was very informative and helpful.Julie M T. | First Impressions
Staff are friendly, they will work with you. Excellent service, This is my second time I have use the services!!!Gloria G. | First Impressions
Customer did not leave a comment.Rose l. | Overall Experience
Customer did not leave a comment.Nathaniel R. | Overall Experience
It was amazing and helpful definitely worth itjoshua d. | Overall Experience
I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.diane l. | Overall Experience
The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.kendra n. | First Impressions
Customer did not leave a comment.Melissa S. | Online Move In
Customer did not leave a comment.Jo-Ann P. | Overall Experience
Customer did not leave a comment.Hannah O. | Online Move In
excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...peter f. | Overall Experience
Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the buildingkassandra s. | Overall Experience
Customer did not leave a comment.Donnell W. | Overall Experience
Customer did not leave a comment.Margarita R. | First Impressions
Customer did not leave a comment.Dani L. | First Impressions
Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.Vivian C. | Overall Experience
Everyone at the facility is just so helpful!Tammy B. | First Impressions
I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.Wayne W. | Overall Experience
I recommend anyone to you storedWilfredo R. | Overall Experience
Great customer servicejessica r. | First Impressions
Completely over pricedDalisha R. | First Impressions
Thanks to Marty. He's the best!jose m. | Overall Experience
Goodjorge a. | Overall Experience
Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.Thomas M. | Overall Experience
Great Job TeamSteven B. | Overall Experience
100 % garantizadoMIGDALIA F. | Overall Experience
Great service!Jessica H. | Overall Experience
The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.michael s. | First Impressions
Very accommodating on such a short notice.Amarilys C. | First Impressions
Thank you!jodi t. | Overall Experience
I will definitely use again when neededZENOVIA R. | Overall Experience
Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves youedizzy v. | Overall Experience
friendly and helpful staff. Always clean.James C. | Overall Experience
I had no problems with the storage facility. Staff was very helpful.jenee k. | Overall Experience
Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!Elizabeth A. | Overall Experience
Marty and his team were awesome.Alberto R. | Overall Experience
I would recommend it to anyone. The staff was really friendly and professional.Jessica E. | Overall Experience
Quick and nice serviceaisha r. | First Impressions
Nice experienceKate C. | Overall Experience
Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year. No other problem with the place.Linda E. | Overall Experience
God bless good staff friendly personal and very helpful.RALPH Q. | Overall Experience
Great management/Staffjamie s. | Overall Experience
Experience was excellent overall.James h. | Overall Experience
I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.Darlene P. | Overall Experience
Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.laurie m. | Overall Experience
Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.SUSIE A R. | Overall Experience
It was great having a good costumer serviceYashira M. | First Impressions
Todo bienvionette c. | Overall Experience
Good thanksRALPHY H. | Overall Experience
Got great customer service and the lady who attended to us was very helpful. Satisfied customertenisha s. | First Impressions
No comentNayrobi M. | Reservation
No goodnazim h. | Reservation
Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!marquis h. | Reservation
My first time renting a unit man was very helpful in walking me thru process.Kate C. | Reservation
I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!Stuart D. | Overall Experience
Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya WoodTANYA W. | Overall Experience
the staff worked with me every step of the way, including the rental of equipment to transport our stored items.April R. | Overall Experience
Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.Roberto F. | Overall Experience
I loved this space, I’m sorry I had to move my stuff outfelicia c. | Overall Experience
Good customer serviceAngela V. | Reservation
I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!savannah w. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!