Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees need help . Pick up and drop off had lines and only one stressed out employee.
LYLE P
Rating:
5.0
Customer did not leave a comment.
karin m
|
First Impressions
Rating:
5.0
I had a storage unit with u-haul for a couple of years.it was good I luv it.never had a problem.the only thing I did not like before i empty my storage was the rat poop.i had a lots of rat poop on top on my boxes that were high up.every time I had move those boxes and buckets all that felt on me multiple times.I'm allergic to it.i got a rash and stuff like but I'm doing a lot better now.i want to thank everybody that did what they need it to do when ever I needed help with the storage.
Thanks
Vivian C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MIGUEL C
Rating:
5.0
Nothing
PETER P
Rating:
5.0
Awesome!
MIGUEL P
Rating:
4.0
Customer did not leave a comment.
Arleen M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura P
Rating:
5.0
Easy access and well maintained, secure storage space. Would use if again if needed
Thomas F
|
Overall Experience
Rating:
5.0
The best I’m recommend 💯
LUIS R
Rating:
5.0
Customer did not leave a comment.
Cecelia P
|
Overall Experience
Rating:
5.0
3 things:
-the driver side mirror would not adjust
-the check engine light was on from the first minute through the journey
-the odometer didn’t register any of the miles
So, aside from the anxiety that the transmission would dump its oil at any moment, all went fine (check engine is an “idiot light”; you never know if there is a serious problem or not!).
THOMAS P
Rating:
5.0
Customer did not leave a comment.
Mercedies E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth W
|
First Impressions
Rating:
5.0
Great facility. Staff very helpful and efficient.
susan s
|
First Impressions
Rating:
5.0
Very nice employees helped me get some of my stuff when I didn't have the money to pay because I became homeless. Was very understanding with me. I will come back if I need another unit.
william c
|
Overall Experience
Rating:
5.0
Nothing, I am very impressed with the customer service at this location and its always consistent! Thank you!
NICOLE M
Rating:
5.0
Marty was great and was able to schedule me for a truck same day when my guaranteed 26' truck at Supreme Auto in Holyoke fell through. Wondering what happens when U-Haul guarantees a truck and then the equipment is not available?
JAMIE D
Rating:
3.0
Customer did not leave a comment.
Ann M
|
Overall Experience
Rating:
5.0
Very helpful and nice
ANGEL S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald S
Rating:
5.0
Customer did not leave a comment.
DARLIN C
Rating:
5.0
Customer did not leave a comment.
RAYMOND L
Rating:
1.0
Half my stuff was soaked ruined and gull of mold and ray poop .Dont recommend !
jahaira c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BECKY M
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ersie N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSHUA M
|
Overall Experience
Rating:
5.0
Great staff and prompt service
Robert W
Rating:
5.0
I always choose U-Haul when I move and need to store stuff. Never an issue always friendly and professional.
Roberto S
|
Overall Experience
Rating:
5.0
Very good Job
CARMEN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID A
Rating:
5.0
Customer did not leave a comment.
Jesenia R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Victor Y
Rating:
4.0
I had rodent issues in my storage unit. I guess they have rodent traps in each storage unit, but I never had one.
Donna B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SYLVESTER O
Rating:
5.0
You guys are the Best. Thank You 😊
JOSE S
Rating:
5.0
Customer did not leave a comment.
Madeline B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
5.0
Great service!
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
CARMEN G
Rating:
5.0
Customer did not leave a comment.
Martha w
|
Overall Experience
Rating:
5.0
Thank u for great service
ELVIN O
Rating:
4.0
Customer did not leave a comment.
Jacqueline P
|
First Impressions
Rating:
4.0
The staff were very helpful and the storage area very clean. Thank you.
andrea s
|
Overall Experience
Rating:
5.0
Q personal muy amable excelente servicio del 1 al 10 un 10
Margen B
|
Overall Experience
Rating:
5.0
Gracias por su servicio siempre los volvería a elegir
Yesenie R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGEL M
Rating:
5.0
Customer did not leave a comment.
JONATHAN B
Rating:
3.0
Clear all the ice from parking lot.
There was no key drop box to drop keys off, so had to wait in line inside to drop keys off (just took longer than expected(.
ZACHARY V
Rating:
5.0
Great people in the front service
JUAN R
Rating:
5.0
Customer did not leave a comment.
EDDY P
Rating:
4.0
Everything was done timely and professionally!
LUIS M
Rating:
5.0
Customer did not leave a comment.
MARC B
Rating:
5.0
Customer did not leave a comment.
PABLO R
Rating:
4.0
Customer did not leave a comment.
Javier C
|
First Impressions
Rating:
5.0
Nothing..they r super friendly excellent customer service n really helpful
NILSA R
Rating:
5.0
Customer did not leave a comment.
EMMANUEL R
Rating:
4.0
Customer did not leave a comment.
romeo r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUSTIN M
Rating:
5.0
Customer did not leave a comment.
LATASHA H
Rating:
5.0
Customer did not leave a comment.
vivian m
|
Overall Experience
Rating:
5.0
Nothing needs to improve you guys have everything under control
ANGEL M
Rating:
2.0
customer service not friendly especially general manager ugg .
LIZZIE A
Rating:
5.0
The entire experience as well as the facility in Holyoke were amazing.
Ruth D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWARD S
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
4.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
Customer did not leave a comment.
ROSA B
Rating:
5.0
Customer did not leave a comment.
EMILIO V
Rating:
5.0
I ran into a hiccup when I did the online process, but as soon as I called customer service, she was very pleasantly helpful. And because she was so helpful I had to get five stars because even though there was a little hiccup, she went above.
Jacqueline A
|
Online Move In
Rating:
5.0
Holyoke Uhaul is my go-to rental location in Western Mass. I've been using them for years and they always get the job done with kindness and support!
MEGAN C
Rating:
5.0
Secure, safe, and accessible climate-controlled storage. I stored equipment there for several years and never had an issue.
Xander S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOORADEN A
Rating:
5.0
Lynnn was awesome!!!!!!!!!
GREGORY G
Rating:
5.0
I reserved from the Northampton store and the trailer was not there since not returned by by previous user. I had to drive an extra hour to get a trailer. I this case the this user should pay for my rental due to the inconvience of having to go to another store.
RICHARD C
Rating:
5.0
Pedro rivas
PEDRO R
Rating:
5.0
Customer did not leave a comment.
Rene I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNY M
Rating:
4.0
Customer did not leave a comment.
Dasany L
|
Overall Experience
Rating:
5.0
The service was awesome and so were the employees
RICARDO D
Rating:
4.0
Lynn assisted me and she was wonderful. She was the only working there but took the time to change my unit when the door wasn’t working, to go through all the procedures of getting in and out…she went above and beyond. She deserves a raise!!!
Kendall J
|
Online Move In
Rating:
5.0
U haul should keep the lady at the counter happy. She represents the company quite well. SUPER friendly and knowledgeable.( I don’t remember her name but her badge said “owner”)
GERMIKA D
Rating:
5.0
Customer did not leave a comment.
DONALD B
Rating:
5.0
Customer did not leave a comment.
LILLIAN L
Rating:
4.0
I believe that if somebody is renting from you and doesn't use the full month then you all SHOULD provide a partial REFUND for the remaining days!!!
stacy P
|
Overall Experience
Rating:
5.0
No recommendations; full marks!
Ben Y
Rating:
5.0
not a thing - the people who worked there could not have been any nicer and the facilities were immaculate.
CHARLES J
Rating:
5.0
Knowledgeable and free staff
Martin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johanna T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY R
Rating:
5.0
Great service picking and dropping.
JUAN M
Rating:
5.0
Customer did not leave a comment.
Pedro R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Harold A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Customer did not leave a comment.
Faye H
|
Overall Experience
Rating:
4.0
I had 3 units for 3 years. Throughout that time I had good experiences with the staff.
The owner has been very helpful, as well as Lynn.
I have highly recommended this facility to many friends & family.
Ann M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NOELIA F
Rating:
5.0
Very good customer service!!
DIANELYS R
Rating:
5.0
Customer did not leave a comment.
Karen W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MATTHEW B
Rating:
5.0
Customer did not leave a comment.
LEONARDO M
Rating:
5.0
Customer did not leave a comment.
Antonio C
|
Overall Experience
Rating:
5.0
Bueno
JAVIER J
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
Truck steering was awful other than that everything was good
Cecilio S
Rating:
5.0
Customer did not leave a comment.
Daniel C
Rating:
4.0
Customer did not leave a comment.
Zoraida V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVE F
Rating:
3.0
Customer did not leave a comment.
Idaelis O
|
Overall Experience
Rating:
5.0
Thank you all fo everything you do !
Yariel G
|
Overall Experience
Rating:
5.0
Great staff great service
JEAN V
Rating:
4.0
Customer did not leave a comment.
Zoraida V
|
First Impressions
Rating:
5.0
Exelent employee 👏
EMILIO O
Rating:
5.0
Customer did not leave a comment.
Richard D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RENE W
Rating:
4.0
Customer did not leave a comment.
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
JIM R
Rating:
5.0
This location was immaculate and had an awesome customer service. I highly recommend this location.
Jonathan B
Rating:
4.0
Explain online that you would have to purchase U-Haul insurance or use your own.
Akil P
Rating:
5.0
Customer did not leave a comment.
BONNIE K
Rating:
5.0
El servicio excelente y sus personal excéntrico, lo recomiendo un 100%
iris a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LIANA C
Rating:
2.0
There were rodent droppings on everything I pulled out of storage.
Cecelia H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEFFREY M
Rating:
4.0
Customer did not leave a comment.
Carolyn C
|
Overall Experience
Rating:
5.0
Consumer services is the best I've seek the whole staff are very help.i was very comfortable knowing my belongings were in a safe and super well maintained establishment i would recommend u-haul in Holyoke anyone an everyon.thamk you all at u-haul an Holyoke, Massachusetts.
EDWIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEMECHE J
Rating:
5.0
All good
EDARD F
Rating:
5.0
Customer did not leave a comment.
PHILOME A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cora H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kellyn N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAMELA B
Rating:
5.0
Customer did not leave a comment.
Mia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEREK K
Rating:
5.0
I love the new reusable box system, but the boxes smelled like cigarette smoke. I didn't want to put my clothes' in that. :-(
JOSPH B
Rating:
3.0
Employees were great, UHaul has some interesting policies…
Alexander M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL-MIKI I
Rating:
4.0
The place had roaches all over the place all in all my belongings were safe and no issues
lillian c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GARY P
Rating:
4.0
The two women who helped us out that day were great and took care of all our needs and then some. The shorter women with black hair was so very kind!! She was a particularly bright light in an otherwise very challenging day!!!! Thank you
BRIDGETTE B
|
First Impressions
Rating:
5.0
Everyone I spoke with were very professional and very knowledgeable. The truck was well maintained and drove nicely. My only issue which is no one's fault because they don't know of the issue is that when it started to rain the rain water poured in through the seat belt housing behind the drivers seat. I was soaking wet after 10 minutes. Blessings.
ERROL B
Rating:
5.0
The only issue I have is that there needs to be a better system in place between the online rental and the physical location. The last 3 trailers I’ve rented there have been issues with the system not relaying details to the store and then the store not being able to make those things happen. For example the last trailer I rented from chicopee. I got a call the next day saying chicopee didn’t have one and I had to pick up in Holyoke. I stated that was fine as long as I could drop off in chicopee when done since it would be late at night. Person on phone said no problem and they would change it on the rental. I pick up in Holyoke, ask about the drop off, and they told me I had to bring it back to Holyoke that was the only option.
BRYAN K
Rating:
5.0
The service at the location was excellent. I don’t know how you can improve your service .
Eva J
Rating:
5.0
Customer did not leave a comment.
JOSE B
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
5.0
The staff is professional and extremely helpful.
Imran R
Rating:
4.0
The facility was in a bad part of town
DONALD E
Rating:
4.0
Friendly staff and good equipment.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
Steven K
Rating:
4.0
Pickup location was an hour away from requested location during the reservation process, i understand some issues but waiting until the day before pickup seemed too late
JERRY L
Rating:
5.0
I’ve had my storage unit for 12 years. I’ve never had any issues or problems with any of the workers and the manager Marty I believe his name is was a total gentleman every single time I went in there so I want to give a huge thank you to Marty. Please pass that along, thank you
JUDITH B
|
Overall Experience
Rating:
5.0
The low bridges on multiple routes leading to this location make it really challenging to drive a 26’ truck to and from this place. The staff were helpful. U-Haul should proactively provide the customers with adequate information beforehand.
SODGEREL C
Rating:
5.0
Nothing
BEHYAR R
Rating:
5.0
Customer did not leave a comment.
Dave S
Rating:
5.0
Rafael is amazing and very helpful.
Very pleasant and has great customer Service Skills
LAWRENCE S
Rating:
5.0
The facility was spotless. I was greeted immediately upon arrival and the drop off was quick and seamless.
LEO L
Rating:
4.0
Customer did not leave a comment.
Donald S
Rating:
4.0
Customer did not leave a comment.
Hector V
|
Overall Experience
Rating:
4.0
Trucks have to be removed before other trucks can led out the premises. Overall great service.
WAMAID T
Rating:
3.0
Customer did not leave a comment.
GAYLE W
Rating:
5.0
I forgot about my monthly rental and was able to complete a refund process almost exclusively online except for the picture taking.
BART S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose A
|
Online Move In
Rating:
3.0
I did not move in on July 1. I reserved it for July 8th and I moved in on July 8th.
cheryl i
|
First Impressions
Rating:
5.0
I was a customer of 18 years and not once did I EVER run into a problem. It was just time for me to GO that's all.
ANTHONY D
|
Overall Experience
Rating:
5.0
Ninguno
Nelson N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Israel R
|
Overall Experience
Rating:
3.0
The guidance on the website is very unclear. I had reserved what I thought was a lower level unit, but I needed to use a rolling staircase to get the items into the unit. This was a huge burden on my movers!
Brendan H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LORIMAR R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILIBETH P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
wanda s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio C
|
First Impressions
Rating:
5.0
The facility was exactly as described online which made the move-in go smoothly. The two people working when we moved our stuff in were professional and helpful.
Mia P
|
Online Move In
Rating:
5.0
Great service and customer service...online rental and move in / out was easy...thank you Uhaul and everyone
Joshua V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina R
|
Overall Experience
Rating:
5.0
Very friendly , and super convenient since I work next door Ct
Yariel G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Isabel E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Joseph W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Schuyler P
|
Online Move In
Rating:
4.0
I had a storage unit for over 10 years in this facility -
Jo E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luke O
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Angelique S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brendan M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiburcio r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vivian m
|
First Impressions
Rating:
5.0
I have use other storage places before and my experience with you guys surpass them by far. I also would like to add that the restroom was always clean and to me that is a plus. Yes I will recommend and come back to you guys if ever needed. Thank you. Jose Perez. #UHAULTHEBEST
Jose P
|
Overall Experience
Rating:
5.0
Staff I encountered were super friendly and extremely helpful. I would definitely recommend this storage facility to anyone.
Gladys M
|
First Impressions
Rating:
5.0
I’ve used them a few times and it’s always a great experience
elisul a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis W
|
Online Move In
Rating:
5.0
Never had a storage unit so perfectly maintained and well performed throughout the lease. Thank you very much. This is a grand experience, and I appreciate your business and opportunity to have such a bougie place in the middle of you know where👍 what are you doing?
JOSEPH T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON S
|
First Impressions
Rating:
5.0
It was a pleasure doing business at this location, absolutely no negative experiences. Thank you!
JOAN J
|
Overall Experience
Rating:
5.0
Ashley, Lynn and the other staff are awesome to deal with. They are very helpful. This site is great for your storage needs.
Sean M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Irma F
|
Overall Experience
Rating:
4.0
The woman working Sunday the 11th of feb was very helpful, I didn't catch her name but when I couldn't locate my unit she brought me to it, got me the stairs, made sure I had a lock. She was very professional and kind.
Jesse M
|
Online Move In
Rating:
5.0
Eventhough I arrived about 30 minutes before the sales area closed, the two people working were very courteous and informative. I was very impressed.
Sean M
|
First Impressions
Rating:
5.0
The two ladies working that day were phenomenal, they were on shift around 4pm and they deserve props. Very patient and covered everything with me.
Romeo J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeff m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana R
|
First Impressions
Rating:
5.0
N/C
tiburcio r
|
First Impressions
Rating:
5.0
Thanks for a great experience. 👍
Melanie A
|
First Impressions
Rating:
5.0
The girls that work there then were very nice but respectful and helpful I will give him a 10 for perfect
Sonia G
|
First Impressions
Rating:
1.0
They try and make you pay for extra things even though you don’t want to. The staff are not very understanding and the policy sucks.
emanuel b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nora s
|
Overall Experience
Rating:
5.0
Very helpful and accommodating.
SHARON S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWIN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
leyshamari o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Milka G
|
First Impressions
Rating:
4.0
Employees are more than helpful and courteous.
Heidii B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
IVETTE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD S
|
First Impressions
Rating:
5.0
Marty and Lynn were graciously helpful when we needed it. Great communication. Would recommend Utah for storage. Thanks for everything!
Katen G
|
Overall Experience
Rating:
5.0
Will always go back
Kiennah C
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Karina B
|
Online Move In
Rating:
2.0
Signing up was needlessly painful, every page was slow, it made me wait after filling out some data entries, I wanted to pay with my mother's card because I lost mine, but yall made that wildly painful too. What could have been a 3 min sign up took 20+ min due to all the waits
When I went to use the app, it was so slow, it again, had needless waits after some data entries
The van I rented had a dirty windshield on the inside, like no one ever cleans it.
Your staff were great, your online experience is so bad I will be trying other companies just to avoid it.
bud r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISHA R
|
Overall Experience
Rating:
4.0
Thank you!
Loreto R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeffery r
|
Overall Experience
Rating:
5.0
I will always go back …
Grasiela R
|
Overall Experience
Rating:
4.0
Just the card reader not working It’s a bit of an inconvenience having to only be there during working hours.
jason c
|
First Impressions
Rating:
5.0
None
mirna g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ILEANEXIS I
|
First Impressions
Rating:
4.0
All in all I enjoyed using the storage. There were some instances when the bathrooms were in bad shape a few days in a row, but generally it was maintained fine. Carts were not always available, lilely because other customers locked them away in their units, I had to carry stuff into my car as I was removing my last items. Other than that, no complaints. Great storage place.
Alona P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PETER T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greta M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denisse S
|
Overall Experience
Rating:
5.0
I like it cause it’s nice and clean environment
IVETTE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Grasiela R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raquel E
|
Overall Experience
Rating:
5.0
The staff made everything easy never any hiccups you guys are one of the few businesses that are on top of your game renting space or vehicles was so easy you guys are the best you have a customer for life
terance b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
suzzane P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Efrain L
|
First Impressions
Rating:
1.0
My storage unit was filled with giant river rats that destroyed my belongings and instead of putting in the insurance claim like I requested they sold the contents of my unit for $0.01 and I had over $10,000 worth of goods in the unit. I will be pursuing a lawsuit against this uhaul location and do not advise anyone use this location
Jeffrey H
|
Overall Experience
Rating:
5.0
Super helpful and friendly staff, 10/10!
Frank B
|
Overall Experience
Rating:
5.0
Good
yazmin o
|
Overall Experience
Rating:
5.0
Marty is the best, been the best U-Haul employee and give the best customer experience ever time, I can't count over the years how much he has been helpful
MATTHEW T
|
First Impressions
Rating:
4.0
Not enough carts to empty our unit.
Christine W
|
Overall Experience
Rating:
4.0
Staff were helpful and very nice. The location it's self is in a very sketchy neighborhood and we couldn't back our 26ft truck into the bay to unload. We were able to park on the street but we were blocking both bays. With a smaller truck you wouldn't have any issues
Katrina J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nitzabel c
|
First Impressions
Rating:
5.0
Me gusto el servicio
Carmen E
|
First Impressions
Rating:
5.0
Great storage solutions for your items; loading dock is very convenient for all wether servive.
ZEBEDEE V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victor p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur E
|
Online Move In
Rating:
5.0
Helpful and knowledgeable staff
MARTIN M
|
Overall Experience
Rating:
5.0
Thank you very much everyone always everything was very nice well done
yolanda g
|
Overall Experience
Rating:
5.0
Good and everything friendly people
Nancy K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ricardo D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra k
|
Overall Experience
Rating:
5.0
The owner of the Holyoke location was unbelievable, great person and cares
christopher n
|
Overall Experience
Rating:
5.0
Having experienced other storage facilities, I understand why the monthly price may be higher than others in the area but well worth the investment. U-Haul standards for cleanliness far exceeded my other experience. The indoor garage access provided shelter while unloading/loading my car… rain or shine! I knew my belongings would be safe inside the temperature controlled environment, as well as being a comfortable work space… no matter what the season!
I received quick and courteous assistance by several of the workers when my lock failed to open, and Marty (General Manager) was able to remedy the problem with very little delay and to my complete satisfaction.
Thank you U-Haul!
Sharon L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane G
|
Overall Experience
Rating:
5.0
Great service
Iris G
|
First Impressions
Rating:
4.0
My experience at U-Haul was peaceful the people that work there are very friendly and helpful overall they make you feel welcome
Stephen S
|
Overall Experience
Rating:
5.0
Good
yonathan v
|
First Impressions
Rating:
5.0
I love the cleanses and the fact my stuff is safe and it's climate controlled
Jason S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
carla s
|
Overall Experience
Rating:
5.0
I am thankful to U-Haul for holding my things..
THANK YOU
Reyna M
|
Overall Experience
Rating:
5.0
Thanks for everything
CARLOS M
|
First Impressions
Rating:
3.0
It's so expensive for a small 5x5 it's like $50 a month. Then you also have to buy insurance on top of the already high price. Would probably be cheaper for me to buy a plastic shed.
April B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelita O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Audrey M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josean R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber C
|
First Impressions
Rating:
5.0
The location, security (swiping the card), and employees thumbs up. Thank you.
Paul S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blanca V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marie a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
linda m
|
Overall Experience
Rating:
5.0
Excellent!
HUEL F
|
First Impressions
Rating:
4.0
I choose above average because I wanted a bigger storage on the ground floors but they were all taken. But the lil bit of time of service with them I had no issues and the service was perfect.
glendaly h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jessy v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
Overall Experience
Rating:
5.0
Very knowledgeable and patient staff. Made something I dislike doing, doable.
Eugene W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIP E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alberto d
|
First Impressions
Rating:
5.0
Nice a friendly personal
Lionel R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicolas A
|
Overall Experience
Rating:
5.0
El servicio excelente Ashley me explico todo y me dió un tour con instrucciones cuando me mudé otra vez volveré a usar este lugar gracias!
Blanca V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Makayla H
|
Overall Experience
Rating:
5.0
This is my fourth time using your service, storage units/rental truck.I never-ever had a problem, I give the service 5stars thank you soo much!
GLORIA G
|
Overall Experience
Rating:
5.0
Convenient, affordable, and the staff were great and friendly.
Roberto S
|
Overall Experience
Rating:
3.0
Need to find friendlier ppl for office area. Other then that everything else went well.
jean c
|
Overall Experience
Rating:
5.0
No complaints. We just got everything moved. Marty and his staff were always helpful and friendly.
Edward M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karen L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
glendaly h
|
First Impressions
Rating:
4.0
Thank you!
Loreto R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nicolas A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexander C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
terance b
|
First Impressions
Rating:
1.0
My Storage unit got leaked down from the above storage multiple items in my storage was ruined
Jasmine E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Munir q
|
First Impressions
Rating:
4.0
Rodent droppings we're evident in my basement unit B-102.
Dale C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FELIX A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alexander d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maribel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARY V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EDWARD R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amarrah W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paulina O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IVETTE B
|
Overall Experience
Rating:
5.0
Staff did excellent with their performance. When I rented out my initial storage, it wasn’t what I was looking for. However, there was just a new unit that opened up in time. I was able to change to that unit with no hassles. Plus it was the right size unit I was looking for. Thank you UHaul from Holyoke, MA
Roberto S
|
Online Move In
Rating:
5.0
Very helpful, informative, & patient.
jayla s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Makayla H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alex M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaun H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joanna l
|
First Impressions
Rating:
5.0
They are very good with the customers.
LAWRENCE J
|
First Impressions
Rating:
1.0
We we’re kicked out of the facility for others peoples behaviors we all pay the price . another reason why is because we had motorcycles and they didn’t like that . They didn’t send us a notification or a phone call we were just kicked out.
GRISEL R
|
Overall Experience
Rating:
5.0
They were very helpful and friendly. Great team.
Michelle B
|
Overall Experience
Rating:
5.0
Great overall
Jean p
|
First Impressions
Rating:
4.0
Everyone at the actual location was great however however my 1st interactions over the phone were not accurate and I was not pleased that I did not have my original reservation for a climate controlled unit.
Hopefully all will continue to be a positive experience.
Susan P
|
First Impressions
Rating:
5.0
Theyy were really helpful
Carlos W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELIEZER R
|
First Impressions
Rating:
5.0
Great customer service!
Michelle B
|
First Impressions
Rating:
3.0
No comment
JOSE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas D
|
Overall Experience
Rating:
5.0
Fueron muy amables y hacían su trabajo.
adalberto s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosemary R
|
First Impressions
Rating:
1.0
They were soooo overpriced for a storage unit I didn’t want to begin with, literally charged way too much for location, size, etc.
Ariana W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward c
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DOMINICK M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kijua S
|
Overall Experience
Rating:
4.0
The third floor, where my two units are located are extremely hot. I am concerned that the heat will adversely affect my artwork and furniture stored there. Would greatly appreciate turning down the heat. It was about 80+ degrees. Not 64 as the signs stated. Seems very secure.
lisa d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne H
|
Overall Experience
Rating:
5.0
Very well appreciated
Cassie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keren F
|
First Impressions
Rating:
5.0
Excelente gracias por todo el servicio Prestado
MARIBEL N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sarney D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CRYSTAL A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwin A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
kimberly l
|
Overall Experience
Rating:
5.0
Online booking was not as clear as it could have been. Better photos explaining the difference between the split level and “upper level” storage (including the need for the moveable metal stair rails) would have been beneficial.
However, Ashley’s thorough assistance with my needs and desires was exemplary. She patiently escorted me to different units as I was deciding what would work best for me, until I was able to establish the “perfect fit”! Customer service won out over online booking!
Thank you Ashley,
~ Sharon Ostrander-Lepine
Sharon L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christine N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LOURDES R
|
Overall Experience
Rating:
5.0
Staff was super friendly, facility is clean and seems secure and well-monitored.
Aaron M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rafael c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maribel C
|
First Impressions
Rating:
5.0
While I am hopeful not to be in need of a storage unit again, I would cheerfully come back here and will certainly be back for whatever other uhaul type things may come up in my life.
Katherine W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dane B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James B
|
Overall Experience
Rating:
5.0
When rating the Motivated Movers who helped lead the unit, I made a mistake and gave a 4 star rating. It should be a 5. They did an excellent job.
Christine N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
julia n
|
Overall Experience
Rating:
3.0
Expensive for the price and location.
Ariana W
|
First Impressions
Rating:
5.0
Muy amables en su trato y muy profesionales.
jose a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUHEY Y
|
Overall Experience
Rating:
5.0
Really friendly
OSVALDO R
|
First Impressions
Rating:
4.0
The public bathroom in the bigger building needed more attention. It almost never had toilet paper or paper towels and usually needed more care. I stopped trying to use it after some time, which was limiting when the office building was closed. Aside from this the experience was great, thank you!
Loreto R
|
Overall Experience
Rating:
2.0
The facility is infested with cockroaches. I went to my storage unit to bring my personal belongings and i saw several large cockroaches in the unit and on the hall floors.
There are small black boxes for pest control in every unit but it does not control the problem. I was afraid to place my belongings in the unit since I knew when I moved my boxes, I would probably bring them with me inadvertently to my new home. Other than that the facility was well organized. The staff is awesome, especially Emily.
Meri E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
derek b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULYANIS D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alex f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kathie r
|
First Impressions
Rating:
5.0
I am very glad with the service
eric e
|
First Impressions
Rating:
5.0
Gracias por El buen servicio
Carlos O
|
First Impressions
Rating:
5.0
This is my 3rd time using a storage with U-haul
Very awesome!!!!
GLORIA G
|
First Impressions
Rating:
4.0
I have always chosen uhaul for my storage and moving needs... I have never been disappointed.
arlene p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy o
|
First Impressions
Rating:
4.0
It was a great place to have my stuff, just make sure you guys have more secure stairs case for the top storages. They were wobbly and I didn’t felt safe with them. Thanks. :)
Abel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacqueline L
|
First Impressions
Rating:
5.0
Thank you to the manager and staff for always being so helpful and professional. It was a pleasure using this facility while my daughter was at college in the area .
amirah w
|
Overall Experience
Rating:
4.0
Storage termination due to expiration of unit renter.
Satia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PEDRO D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kaikia b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Celeste R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
felicia p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marcos p
|
Overall Experience
Rating:
5.0
Great and convenient
ISAAC W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mercedies E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juliana D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angel m
|
Overall Experience
Rating:
5.0
Excellent experience overall. The facility was clean and the staff was very efficient and helpful.
Kathleen W
|
Overall Experience
Rating:
5.0
Ashley was absolutely fantastic. Patient, knowledgeable, and friendly. Thank you
Stephen S
|
First Impressions
Rating:
5.0
It's well maintained and the staff are wonderful
fabian d
|
First Impressions
Rating:
5.0
I have use the service several times and it was great
Elisha F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patrick s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marie a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dayzjalee F
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Janice J
|
Overall Experience
Rating:
3.0
I called to reserve a storage unit and was told I was getting a lower level unit and when I got there it was an above unit which my furniture wouldn’t even fit in
Marie/Juan A
|
Online Move In
Rating:
5.0
Me gustó mucho la seguridad que ahi,el horario para entrar,la limpiesa y iluminación.
Y la amabilidad de parte del personal,muy bien👍
sonia t
|
Overall Experience
Rating:
5.0
I was very surprised by the reconstructed service area so much cleaner and open and bright in there and staff was very helpful and friendly
BRENDA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christian C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
edwin m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alvin r
|
Overall Experience
Rating:
5.0
Lynn and her staff we’re just awesome. They helped us on a Sunday as we were preparing to move our daughter to Boarding School. Even though it was very close to closing time at U-Haul they still treated us as if we were there on time. We are so grateful. My daughters things at the storage were fully secured and we had no issues going in and out.God bless you all Amen
OLUBANKE A
|
Overall Experience
Rating:
3.0
I did not expect a fire system to be inside the unit. Although I understand it, I wish it was mentioned prior and included in the demo unit. Knowing this would’ve allowed me to better plan my storage.
Daniel Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dani L
|
Overall Experience
Rating:
5.0
Nice people. My storage was fine after picking everything up. No odd Oder on my belonging’s.
Fernando R
|
Overall Experience
Rating:
5.0
Nice, easy and carefree experience. Good communication. All I could ask for.
fredrik s
|
Overall Experience
Rating:
5.0
The facility was really nice. I wish they had something like that in Northampton!
Shannon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emma p
|
First Impressions
Rating:
5.0
Lady that took care of me made it stress free and I thank her for that. Transaction was smooth and quick.
Rachel M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joan M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kurt E
|
First Impressions
Rating:
5.0
Very helpful and nice staff, clean and easy moving experience
Anne D
|
First Impressions
Rating:
5.0
I had Ashley B. Help me and she was amazing. She explained everything thoroughly and made sure all of our questions were answered. Highly recommend coming here for storage units or any of your uhaul needs.
ASHLEY R
|
First Impressions
Rating:
5.0
I’ve been a customer of Uhaul for more than 15 years from NY to NJ to CA and now MA. Definitely the Holyoke location is the best!
MARY C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RAUL M
|
Overall Experience
Rating:
5.0
Lynn was very helpful and thorough. The process was smoothe and easy.
Kevin T
|
Online Move In
Rating:
1.0
Everything was fine until my vehicle was locked inside the facility and I was told, effectively, too bad you can get your vehicle tomorrow at 5 AM. I live nearly an hour from the facility and had to find a family member to come and pick me up. There should be signage inside the garage bay stating that the doors will not open after 10PM. Having tried to open them at 10:01PM, I mow know this to be the case. I would appreciate a call back from the general manager and hope there can be a resolution for wasted time and poor communication.
Jeffrey W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARIBEL N
|
First Impressions
Rating:
5.0
Marty and the whole staff are so pleasant and nice. They are always helpful !!!!!!!
Lisa S
|
Overall Experience
Rating:
5.0
Staff was very helpful and the facility was clean and secure.
Mark B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
juliette c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julissa V
|
Overall Experience
Rating:
5.0
Everyone is nice
Isabel R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna O
|
Overall Experience
Rating:
5.0
The staff was friendly and professional. The facility was clean.
robin a
|
First Impressions
Rating:
5.0
Very good
Idarmi R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Danielle B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
noh s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joanne B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JONATHAN S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Star A
|
Overall Experience
Rating:
1.0
When booking/ reserving my storage unit over the phone, I was never told that my unit was going to be an upper unit. This was a complete surprise to me when I arrived at the facility, as I was told over the phone that this unit was accessible. It is anything but. There were no lifts whatsoever to bring my belongings up to the upper unit, and the stairs were a complete safety hazard. Not only do they ROLL, but they have no safety locking mechanism. At one point, the stairs rolled back while my boyfriend and I were lifting a heavy piece of furniture, and I was terrified for his and my well-being, thankfully we caught ourselves, but we could’ve been seriously injured if not worse if we had fallen or the furniture fallen on top of us. This was an extremely dangerous and physically painful experience, especially for me because I have a sprained ankle, and I also have chronic back and hip injuries. I am extremely disappointed and disgusted in the lack of accessibility for these upper units. Fix this.
Kelley A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jake M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Wellington P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
james i
|
Online Move In
Rating:
5.0
Second time using the storage!!
One happy customer
Gloria G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley I
|
First Impressions
Rating:
1.0
I did not move in to the storage and talked to the U-Haul agent at the truck parking and she said the manager will call you to cancel and it’s been 3 days and he hasn’t called, nor did I get a refund.
Nilansh S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
rosario p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aishath M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark B
|
First Impressions
Rating:
5.0
Came on a day when the computers were down however, the manager made sure we could still unload into our unit anyways. He was a great help! The other clerk located a flat bed to make it easier for us. All & all they made it work which was very appreciated.
Ann M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ernie e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kristy r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris c
|
First Impressions
Rating:
5.0
I have had not the best experiences with uhaul but when I went to Holyoke I was met with exceptional customer service and everyone was beyond helpful. This is going to be my preferred location from now on.
gasper m
|
Overall Experience
Rating:
5.0
This particular facility is great! Staff is knowledgeable and helpful, and the units are great
MARY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colby T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alixer r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelsey C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather M
|
Overall Experience
Rating:
5.0
Best staff and service,thank u guys for everything.
gilberto o
|
Overall Experience
Rating:
5.0
The staff was incredibly welcoming and helpful.
Tyler R
|
Online Move In
Rating:
5.0
Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.
Eileen C
|
Overall Experience
Rating:
5.0
Top notch service. Great security. Good system in place.
Joan M
|
First Impressions
Rating:
5.0
Very friendly staff. Easy to rent and easy to move out. Great place! I’ll definitely use this storage again if I need to store anything in the future.
Agnes T
|
Overall Experience
Rating:
5.0
Thank You So Much. I Will Be Definitely Coming Back!
carlos r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura E
|
Overall Experience
Rating:
5.0
I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.
Kathryn R
|
Online Move In
Rating:
5.0
The young lady who helped us was very kind and went out of her way to find something for us... THANK YOU
Joanna M
|
First Impressions
Rating:
5.0
Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!
rut c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUIS C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juliana D
|
First Impressions
Rating:
5.0
Great people, awesome all around. Thank you
maria s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERRYLIZ G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
katira f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GINA O
|
Overall Experience
Rating:
5.0
Excellet overall
Jean V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joan m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAUL M
|
First Impressions
Rating:
5.0
The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.
Paula M
|
First Impressions
Rating:
5.0
The lady that helped me was so pleasant helpful and showed me everything
Elizabeth S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald A
|
Overall Experience
Rating:
5.0
Jon Landry was very responsive and helpful.
Julie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
luz c
|
Overall Experience
Rating:
4.0
thanks!
David R
|
Overall Experience
Rating:
5.0
Great facilities, and friendly staff
Jose P
|
Overall Experience
Rating:
5.0
Everything was amazing I love this place !
Yahaira A
|
Overall Experience
Rating:
1.0
Wish I was at other end off the hall closer to elevator
Gregory K
|
First Impressions
Rating:
5.0
LOVE Marty. He was wonderful to me.
MARIE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna G
|
Overall Experience
Rating:
5.0
Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglés
juana s
|
Overall Experience
Rating:
5.0
Very nice,will use and recomend
Jose P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mohammed A
|
First Impressions
Rating:
5.0
Easy all the way around. Extremely friendly reception and help throughout the process.
fredrik s
|
First Impressions
Rating:
4.0
The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storage
Christopher H
|
Online Move In
Rating:
5.0
Jon was very informative and helpful.
Julie M
|
First Impressions
Rating:
5.0
Staff are friendly, they will work with you.
Excellent service, This is my second time I have use the services!!!
Gloria G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rose l
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Nathaniel R
|
Overall Experience
Rating:
5.0
It was amazing and helpful definitely worth it
joshua d
|
Overall Experience
Rating:
5.0
I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.
diane l
|
Overall Experience
Rating:
5.0
The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.
kendra n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jo-Ann P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah O
|
Online Move In
Rating:
5.0
excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...
peter f
|
Overall Experience
Rating:
4.0
Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the building
kassandra s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnell W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margarita R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dani L
|
First Impressions
Rating:
5.0
Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.
Vivian C
|
Overall Experience
Rating:
5.0
Everyone at the facility is just so helpful!
Tammy B
|
First Impressions
Rating:
5.0
I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.
Wayne W
|
Overall Experience
Rating:
5.0
I recommend anyone to you stored
Wilfredo R
|
Overall Experience
Rating:
5.0
Great customer service
jessica r
|
First Impressions
Rating:
2.0
Completely over priced
Dalisha R
|
First Impressions
Rating:
5.0
Thanks to Marty. He's the best!
jose m
|
Overall Experience
Rating:
5.0
Good
jorge a
|
Overall Experience
Rating:
3.0
Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.
Thomas M
|
Overall Experience
Rating:
5.0
Great Job Team
Steven B
|
Overall Experience
Rating:
5.0
100 % garantizado
MIGDALIA F
|
Overall Experience
Rating:
5.0
Great service!
Jessica H
|
Overall Experience
Rating:
5.0
The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.
michael s
|
First Impressions
Rating:
5.0
Very accommodating on such a short notice.
Amarilys C
|
First Impressions
Rating:
5.0
Thank you!
jodi t
|
Overall Experience
Rating:
5.0
I will definitely use again when needed
ZENOVIA R
|
Overall Experience
Rating:
5.0
Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you
edizzy v
|
Overall Experience
Rating:
5.0
friendly and helpful staff. Always clean.
James C
|
Overall Experience
Rating:
5.0
I had no problems with the storage facility. Staff was very helpful.
jenee k
|
Overall Experience
Rating:
5.0
Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!
Elizabeth A
|
Overall Experience
Rating:
5.0
Marty and his team were awesome.
Alberto R
|
Overall Experience
Rating:
5.0
I would recommend it to anyone. The staff was really friendly and professional.
Jessica E
|
Overall Experience
Rating:
5.0
Quick and nice service
aisha r
|
First Impressions
Rating:
4.0
Nice experience
Kate C
|
Overall Experience
Rating:
4.0
Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year.
No other problem with the place.
Linda E
|
Overall Experience
Rating:
5.0
God bless good staff friendly personal and very helpful.
RALPH Q
|
Overall Experience
Rating:
5.0
Great management/Staff
jamie s
|
Overall Experience
Rating:
5.0
Experience was excellent overall.
James h
|
Overall Experience
Rating:
5.0
I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.
Darlene P
|
Overall Experience
Rating:
4.0
Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.
laurie m
|
Overall Experience
Rating:
5.0
Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.
SUSIE A
|
Overall Experience
Rating:
4.0
It was great having a good costumer service
Yashira M
|
First Impressions
Rating:
5.0
Todo bien
vionette c
|
Overall Experience
Rating:
5.0
Good thanks
RALPHY H
|
Overall Experience
Rating:
5.0
Got great customer service and the lady who attended to us was very helpful. Satisfied customer
tenisha s
|
First Impressions
Rating:
5.0
No coment
Nayrobi M
|
Reservation
Rating:
1.0
No good
nazim h
|
Reservation
Rating:
4.0
Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!
marquis h
|
Reservation
Rating:
4.0
My first time renting a unit man was very helpful in walking me thru process.
Kate C
|
Reservation
Rating:
5.0
I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!
Stuart D
|
Overall Experience
Rating:
5.0
Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood
TANYA W
|
Overall Experience
Rating:
5.0
the staff worked with me every step of the way, including the rental of equipment to transport our stored items.
April R
|
Overall Experience
Rating:
5.0
Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.
Roberto F
|
Overall Experience
Rating:
5.0
I loved this space, I’m sorry I had to move my stuff out
FELICIA C
|
Overall Experience
Rating:
5.0
Good customer service
Angela V
|
Reservation
Rating:
5.0
I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!
savannah w
|
Overall Experience
Rating:
5.0
Very clean and owner/employees helpful.
RICHARD J
|
Overall Experience
Rating:
5.0
Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.
ELIZABETH R
|
Overall Experience
Rating:
5.0
Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.
edwin a
|
Overall Experience
Rating:
5.0
Impressed with the facility. Clean, safe and the staff is awesome A++++++
Socorro L
|
Overall Experience
Rating:
3.0
The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks
efigenio r
|
Overall Experience
Rating:
5.0
I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful.
Marty, thanks
