Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best staff and service,thank u guys for everything.
gilberto o.
|
Overall Experience
Rating:
5.0
Lady at counter was very pleasant and professional
GLENN D.
Rating:
5.0
Holyoke location is the best UHaul location I have ever been to!
Great experience.
DANIEL O.
Rating:
5.0
The staff was incredibly welcoming and helpful.
Tyler R.
|
Online Move In
Rating:
5.0
Mantener la guagua redi al recojerla
CARMEN R.
Rating:
5.0
Customer did not leave a comment.
BRENDAN S.
Rating:
5.0
Customer did not leave a comment.
VICTOR A.
Rating:
3.0
I made an online guaranteed reservation for a pickup truck. I was called that morning and told that I might not get a pickup, but instead get a box truck. I asked about the $50 refund for the guarantee and was told it would be applied to the final contract. I took the box truck but my refund did not occur. There isn't anything else to say.
Roxanne M.
Rating:
5.0
Customer did not leave a comment.
ERIC G.
Rating:
5.0
Customer did not leave a comment.
REYNALDO F.
Rating:
5.0
Customer did not leave a comment.
SAMANTHA P.
Rating:
5.0
Customer did not leave a comment.
ROSA T.
Rating:
5.0
Great customer service, great vehicle. My only issue was the inside of the cab smelled like a ashtray
Karl K.
Rating:
5.0
Customer did not leave a comment.
WILLIAM S.
Rating:
4.0
The truck was better than I expected. It was very clean inside. Worked well. Price was right! Will definitely rent again Very easy process
MARITZA C.
Rating:
5.0
Customer did not leave a comment.
libertad T.
Rating:
5.0
Loved my uhal experience had my storage unit for over a year, will definitely go back if i need storage again. Staff were very friendly and nice. Also was easy to switch from my small unit to a bigger one before my due date.
Eileen C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC F.
Rating:
5.0
Customer did not leave a comment.
ERIC F.
Rating:
5.0
Customer did not leave a comment.
DAVID H.
Rating:
5.0
Top notch service. Great security. Good system in place.
Joan M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXIS C.
Rating:
5.0
Very friendly staff. Easy to rent and easy to move out. Great place! I’ll definitely use this storage again if I need to store anything in the future.
Agnes T.
|
Overall Experience
Rating:
5.0
Thank You So Much. I Will Be Definitely Coming Back!
carlos r.
|
Overall Experience
Rating:
5.0
All was great thank you. Continue the great customer service.
ANTHONY S.
Rating:
5.0
Ashley and manager were great - I saw/spoke w/ Ashley multiple times over course of 6 days- she was consistently patient, responsive, helpful, professional, listened well -let me know when she needed to consult with manager, who was also excellent.Great customer service.
Had to call back local location many times due to weather complications and misc questions - hard to have to wait 10-15 min for call center rep (I.e. problem w/gas cap when refilling tank).
That was a big frustration -Often complicates things more in midst of
a move. Of six reps I spoke with, 2 excellent (clear, easy to follow, understand, 1 not great. Others fine - could't always answer my questions, so basically used them to relay messages.
Had no idea though that 9' Cargo van would be such a problem in snow - bad traction, took significant amount of extra time to maneuver, reverse up short driveway, one day just had to give up. Side cargo door stuck, almost didn't close one night.
Overall, definitely recommend this branch based positive interactions w/staff. Appreciated their help. All 3 vans I encountered were newer and in great condition (except for sticking cargo door). Thanks !
ELISABETH H.
Rating:
5.0
Customer did not leave a comment.
MARIA N.
Rating:
5.0
Customer did not leave a comment.
Laura Evonne S.
|
Overall Experience
Rating:
5.0
Pick up was easy and truck was ready. Not much more you can ask.
MICHAEL K.
Rating:
5.0
Very nice calm professional people many bilingual employees.
PAOLA F.
Rating:
5.0
I really like the facility, but the split level idea is inaccessible for anyone with a disability. Otherwise I’m happy with my choice to store my belongings there.
Kathryn R.
|
Online Move In
Rating:
5.0
Seemed kind a dirty and scuffed up, which made me a little nervous so I submitted some of my own photos
HARRY R.
Rating:
5.0
I was super impressed with the locations appearance and with the agents that helped me get started on my rental as well as with the agents that helped me at the end of my rental i would highly recommend this rental location 10 star service thank you for being very professional, and knowledgeable in the business.
CRAIG M.
Rating:
5.0
Customer did not leave a comment.
REYNALDO C.
Rating:
5.0
Clean professional and organized. Well run and helpful.
CHRISTOPHER K.
Rating:
5.0
The young lady who helped us was very kind and went out of her way to find something for us... THANK YOU
joanna m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID W.
Rating:
5.0
Friendly staff and very helpful. I wanted a storage 5x5 and they didn't have it, I end up getting the smallest storage but they put me on the system for any 5x5 available in less then 2 weeks they call me, I'm glad I got what I needed. Thank you!!
rut c.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher D.
Rating:
5.0
Customer did not leave a comment.
LUIS C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eliza M.
Rating:
5.0
Customer did not leave a comment.
Philip E.
Rating:
5.0
Customer did not leave a comment.
Juliana D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARMEN R.
Rating:
5.0
Customer did not leave a comment.
megan P.
Rating:
5.0
Great people, awesome all around. Thank you
maria s.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
marshall B.
Rating:
5.0
The nicest uhaul location I've ever been in. Clean and the people I dealt with were great would definitely recommend this location
Damion N.
Rating:
5.0
Customer did not leave a comment.
JERRYLIZ G.
|
Overall Experience
Rating:
5.0
Excellent check in. They were eager to get my feedback on the new truck, which was excellent.
Paul M.
Rating:
5.0
Although we were not happy about being sent an extra 17 miles when we requested Northampton as a location, John at this location was professional and efficient. The lot was clean, clear of snow and ice and well managed. Drop off was a breeze.
Nancy M.
Rating:
5.0
Customer did not leave a comment.
ANALDA V.
Rating:
5.0
I can't think of any improvements. Smooth easy service and good vehicle. Thanks !
Edmund G.
Rating:
5.0
Customer did not leave a comment.
Jeffrey B.
Rating:
5.0
Customer did not leave a comment.
DIANA F.
Rating:
5.0
Customer did not leave a comment.
katira f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GINA O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC G.
Rating:
5.0
Excellet overall
Jean V.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
joan m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tony A.
Rating:
5.0
Customer did not leave a comment.
eric m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelsey C.
Rating:
5.0
Not a thing thanks for everything
RICHARD K.
Rating:
5.0
Customer did not leave a comment.
Olivia B.
Rating:
5.0
Customer did not leave a comment.
Lynn C.
Rating:
5.0
Customer did not leave a comment.
ROBERTO M.
Rating:
5.0
Customer did not leave a comment.
Aida R.
Rating:
5.0
A withdrawal of a partial payment was taken from my bank account on my end. I want to pay my bill but it needs to be adjusted still on your end. This receipt on this email is still saying the full balance. I don't understand what is going on. I don't want to pay more than I owe. I hope to continue to do business with you guys. Please look into this matter. I have the balance now to pay my bill off.
Tried to call the Holyoke office but nobody answers the phone. Please give me a call.
carol S.
Rating:
5.0
Customer did not leave a comment.
jacqueline R.
Rating:
5.0
This is the best Manage to U haul site visit properly staffed with competent people. Every time I have rented equipment the transaction is quick and accurate other Local locations I am there for a half an hour or more this never happens in Holyoke
Management and staff deserve Recognition for their service
JOSEPH O.
Rating:
5.0
Everyone at this location is friendly and act professionally
Huel F.
Rating:
5.0
everyone was super helpful and friendly, easy rental
JONATHAN M.
Rating:
5.0
Customer did not leave a comment.
RAUL M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MATTHEW M.
Rating:
5.0
Customer did not leave a comment.
RAUL M.
Rating:
5.0
Great service. Thanks
DIOSDADO L.
Rating:
5.0
Customer did not leave a comment.
Huel F.
Rating:
5.0
Great service and fast, thank you
keila S.
Rating:
5.0
Marty the manager is great and so are his staff.. I moved years ago,came back and this uhaul has still the best customer service..
Edwin S.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
5.0
The staff was very friendly. I'm going thru alot right now my head wasn't there I could understand how to get in and out if facility and you staff took their take and explained thing more then 20x with so much patience.
Paula R.
|
First Impressions
Rating:
5.0
No improvements needed.
THERESA C.
Rating:
5.0
Matt and his team are awesome!! They made the whole process of moving my moms belongings so much easier!!
JOSE P.
Rating:
5.0
stock more late model trucks (2020). the difference is night and day...especially when the redesign makes a HUGE difference related to safety.
christopher K.
Rating:
5.0
Always a pleasure to work with this location!!!
race street S.
Rating:
4.0
I only had 1 problem on the rental we returned 0n 10/7/20. The morning of Rental I had rented 2 Open Gated Trailers, a 6'x12' and a 5'x9' and I got conformation Emails which for some reason I said I should Print Out and bring them with me but didn't cause I've never had a problem with Holyoke. So 3 Guy's equaling $100/Hr and we were their at least a Hour. So showed up and there is 4 People in line ahead of me and 1 person working the counter so most of the time was wasted waiting. Then we go out and one of your guy's was un hooking the 6'x12' from one of your pick-up Trucks, he does then I said where is the 5'x9' he said in the other corner and I said ok and told one of my guy's to go hook it to the Truck and he walks over with your guy, Why he didn't move the Truck so we could start hooking up. Then your guy from behind the counter comes out walking toward Your truck to move it. Waste of Time!!!!! Then your counter guy say's what are you guy's doing? So I told him they were going to hook-up the 5'x9' and he thought I was crazy..... He say's you guy's didn't order that you ordered just the 6'x12'! By now I am on 10, which I do Apologize for. It's hard when u are a business person and you just see a Shit system or just a Mistake either way I was watching My $ go up in Smoke if ya know what I mean..... You the Owner I Think did give my guy I sent back with it a good Price so that Helped. I paid for 2 days instead of 3 but still don't equal $100. But I was born in Holyoke and you are conveniant to me so it is what it is, as long as it isn't a routine. And no they didn't take pictures of the Trailer Hooked Up. Which I know they are suppose to do so I figured I would let you know. Weather a Lack of Experience or Poor Workmanship Skills!
JUSTIN R.
Rating:
4.0
Is just ok, keep it clean.
JUAN M.
Rating:
5.0
The lady that helped me was so pleasant helpful and showed me everything
Elizabeth S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BENJAMIN J.
Rating:
5.0
Customer did not leave a comment.
ORLANDO L.
Rating:
4.0
The outside of the truck was clean, and the inside was vacuumed. In the Covid era I'm clorox wiping things that I'll set my mask on or my phone. When I wiped the center console, my cloth came up super dirty. I had to use three before that center console was clean. The steering wheel was filthy, too. I ended up doing the inside of both doors, the whole dashboard, the seatbelt fasteners, etc. Used about a dozen wipes, which are hard to find these days.
Y'all are supposed to be doing the cleaing, and it was so dirty, I don't think it had been done in a while. Disappointing.
CAROLINE M.
Rating:
5.0
Customer did not leave a comment.
Huel F.
Rating:
5.0
Customer service was top notch period no improvement is necessary.
raymond B.
Rating:
5.0
Service is all ways excellent!
HUEL F.
Rating:
5.0
With online check in the process was speedy
David A.
Rating:
5.0
Customer did not leave a comment.
Donald A.
|
Overall Experience
Rating:
5.0
Jon Landry was very responsive and helpful.
Julie M T.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jessie R.
Rating:
5.0
Customer did not leave a comment.
Juan F.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karen D.
Rating:
5.0
The overall experience with U-Haul was absolutely unique and excellent.
LINDA B.
Rating:
3.0
Customer did not leave a comment.
Joseph C.
Rating:
5.0
Customer did not leave a comment.
Marilyn C.
Rating:
5.0
Awesome service!!
Huel F.
Rating:
5.0
Customer did not leave a comment.
luz c.
|
Overall Experience
Rating:
5.0
Very quick process. I spoke to a manager there about the pick up in Rockland, wasn't much he could do because it was a different location, but he made sure I wasn't charged any extra milage for having to go out of my way a day early. Everyone here was super nice and and it only took about 10 minutes to return the vehicle
Alanna B.
Rating:
4.0
thanks!
David R.
|
Overall Experience
Rating:
5.0
Great facilities, and friendly staff
Jose P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK D.
Rating:
5.0
Very kind and helpful personal
arelis c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald G.
Rating:
5.0
Helpful and efficient customer service. Will always return when I need van or storage. Thanks. ðŸ‘😷
Edmund G.
Rating:
5.0
The best and nicest U-Haul I have ever been in. Same for the manager.
Frederick C.
Rating:
5.0
Very quick and easy drop off. All outside and everyone was masked and distanced, didn't need to go inside or get close to anyone. Perfect
Abigail D.
Rating:
5.0
Everything was amazing I love this place !
Yahaira A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter M.
Rating:
3.0
Customer did not leave a comment.
Michael S.
Rating:
1.0
Wish I was at other end off the hall closer to elevator
john h.
|
First Impressions
Rating:
5.0
LOVE Marty. He was wonderful to me.
MARIE T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
truck was in need of repair. windshield damage, dash instrument lights were non functional (a safety issue w/ night driving) etc.
christopher K.
Rating:
5.0
Customer did not leave a comment.
tyrese H.
Rating:
5.0
Customer did not leave a comment.
Rachel W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna G.
|
Overall Experience
Rating:
5.0
Pero siempre deberían de tener una persona bilingüe para las personas hispana q no sabemos inglés
juana s.
|
Overall Experience
Rating:
5.0
Very nice,will use and recomend
Jose P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mohammed Aaquil K.
|
First Impressions
Rating:
5.0
Easy all the way around. Extremely friendly reception and help throughout the process.
fredrik s.
|
First Impressions
Rating:
4.0
The gentleman at the front counter who helped me out was great! Very helpful and professional! He definitely improved My experience with UHaul storage
Christopher H.
|
Online Move In
Rating:
5.0
Jon was very informative and helpful.
Julie M T.
|
First Impressions
Rating:
5.0
Staff are friendly, they will work with you.
Excellent service, This is my second time I have use the services!!!
Gloria G.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rose l.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Nathaniel R.
|
Overall Experience
Rating:
5.0
It was amazing and helpful definitely worth it
joshua d.
|
Overall Experience
Rating:
5.0
I am very impressed with the facility and the staff. Everything was clean and in good condition, and the facility is very safe and secure. The people who work there are efficient and friendly and know their jobs very well. This is definitely a business that I will use again and again.
diane l.
|
Overall Experience
Rating:
5.0
The woman who waited on us was amazing. Super nice, knowledgeable and most importantly she was patient. I would definitely tell my friends and colleagues to use it.
kendra n.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa S.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jo-Ann P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah O.
|
Online Move In
Rating:
5.0
excellent service and cleanliness. moved out and ended contract without having ANY human contact. so important now during this plague...
peter f.
|
Overall Experience
Rating:
4.0
Only thing I seen was the unloading door is supposed to open from inside but If you push on the door it will open therefore anyone can enter the building
kassandra s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnell W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margarita R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dani L.
|
First Impressions
Rating:
5.0
Yo siempre he usado él uhaul para todas mis mudanzas.no quiero a nadie mas q uhaul.me gusta los precios y los espacios grande en los trucks,me gusta todo.
Vivian C.
|
Overall Experience
Rating:
5.0
Everyone at the facility is just so helpful!
Tammy B.
|
First Impressions
Rating:
5.0
I was amazed at the specious and well kept facility is.My only problem was how far I had to walk to get to my unit.
Wayne W.
|
Overall Experience
Rating:
5.0
I recommend anyone to you stored
Wilfredo R.
|
Overall Experience
Rating:
5.0
Great customer service
jessica r.
|
First Impressions
Rating:
2.0
Completely over priced
Dalisha R.
|
First Impressions
Rating:
5.0
Thanks to Marty. He's the best!
jose m.
|
Overall Experience
Rating:
5.0
Good
jorge a.
|
Overall Experience
Rating:
3.0
Manager was cold, unfriendly, and didn’t appear to want our business. Answers to questions were short and dismissive. Facility appeared clean however there is a smell of dead animals.
Thomas M.
|
Overall Experience
Rating:
5.0
Great Job Team
Steven B.
|
Overall Experience
Rating:
5.0
100 % garantizado
MIGDALIA F.
|
Overall Experience
Rating:
5.0
Great service!
Jessica H.
|
Overall Experience
Rating:
5.0
The clerk, Lynn, who assisted me on the phone was exceptionally helpful, competent, and courteous.
michael s.
|
First Impressions
Rating:
5.0
Very accommodating on such a short notice.
Amarilys C.
|
First Impressions
Rating:
5.0
Thank you!
jodi t.
|
Overall Experience
Rating:
5.0
I will definitely use again when needed
ZENOVIA R.
|
Overall Experience
Rating:
5.0
Thank you for your service, it was a pleasure to be with you and God bless you. Remember that Christ loves you
edizzy v.
|
Overall Experience
Rating:
5.0
friendly and helpful staff. Always clean.
James C.
|
Overall Experience
Rating:
5.0
I had no problems with the storage facility. Staff was very helpful.
jenee k.
|
Overall Experience
Rating:
5.0
Everyone I ever interacted with at this location was extremely nice, helpful, and professional. I hope UHaul appreciates them, because I certainly did!
Elizabeth A.
|
Overall Experience
Rating:
5.0
Marty and his team were awesome.
Alberto R.
|
Overall Experience
Rating:
5.0
I would recommend it to anyone. The staff was really friendly and professional.
Jessica E.
|
Overall Experience
Rating:
5.0
Quick and nice service
aisha r.
|
First Impressions
Rating:
4.0
Nice experience
Kate C.
|
Overall Experience
Rating:
4.0
Key card never worked. That was my only complaint is that I always had to get an associate to open the door to get in. This was for over a year.
No other problem with the place.
Linda E.
|
Overall Experience
Rating:
5.0
God bless good staff friendly personal and very helpful.
RALPH Q.
|
Overall Experience
Rating:
5.0
Great management/Staff
jamie s.
|
Overall Experience
Rating:
5.0
Experience was excellent overall.
James h.
|
Overall Experience
Rating:
5.0
I was pleasantly surprised by how clean and well maintained that the facility is!! The staff is very knowledgeable and friendly and the manager went above and beyond to help us out.
Darlene P.
|
Overall Experience
Rating:
4.0
Only problem I had was paying for 24 hour access and not having it work. It was futile most of the time. Otherwise I was very happy with the storage here. Friendly curtious staff. Thank You.
laurie m.
|
Overall Experience
Rating:
5.0
Thank you your excellent service. My only suggestion is to try to improve the elevator availability. Almost every time I visited, I found customers did not close the doors to free up the elevator.
SUSIE A R.
|
Overall Experience
Rating:
4.0
It was great having a good costumer service
Yashira M.
|
First Impressions
Rating:
5.0
Todo bien
vionette c.
|
Overall Experience
Rating:
5.0
Good thanks
RALPHY H.
|
Overall Experience
Rating:
5.0
Got great customer service and the lady who attended to us was very helpful. Satisfied customer
tenisha s.
|
First Impressions
Rating:
5.0
No coment
Nayrobi M.
|
Reservation
Rating:
1.0
No good
nazim h.
|
Reservation
Rating:
4.0
Really nice prices. They do need to specify height of cheap containers as the area + height was much lower then expected. As well as the needed insurance (for one bed lol). Still love the service!
marquis h.
|
Reservation
Rating:
4.0
My first time renting a unit man was very helpful in walking me thru process.
Kate C.
|
Reservation
Rating:
5.0
I needed temporary storage while moving to a new address, good experience at U-Haul Holyoke and will return early next year to rent a space for long-term storage. Thank you!
Stuart D.
|
Overall Experience
Rating:
5.0
Marty was the best.. this Uhaul facility was the best run center I have ever been to, and I have been renting Uhaul's for over 30 years.. Hats off to Marty.. You go guy. Tanya Wood
TANYA W.
|
Overall Experience
Rating:
5.0
the staff worked with me every step of the way, including the rental of equipment to transport our stored items.
April R.
|
Overall Experience
Rating:
5.0
Always keep our daughter's things here during her summer breaks from school. Thankful to have found such a great place, sad senior year is here and this will be our last summer storage with them.
Roberto F.
|
Overall Experience
Rating:
5.0
I loved this space, I’m sorry I had to move my stuff out
felicia c.
|
Overall Experience
Rating:
5.0
Good customer service
Angela V.
|
Reservation
Rating:
5.0
I've been to a lot of U-Haul locations in the last few years, and this one was by far the best! Thank you!!
savannah w.
|
Overall Experience
Rating:
5.0
Very clean and owner/employees helpful.
RICHARD J.
|
Overall Experience
Rating:
5.0
Very friendly staff, always greeted with a smile. I would recommend it to all my friends and family.
ELIZABETH R.
|
Overall Experience
Rating:
5.0
Everything was top notch, except the cart. That thing is in serious need of maintenance. Just a small niggle nothing worth removing a star. Had to mention it.
edwin a.
|
Overall Experience
Rating:
5.0
Impressed with the facility. Clean, safe and the staff is awesome A++++++
Socorro L.
|
Overall Experience
Rating:
3.0
The office manager seems to me a very not a people person. Like he had a aditute when l ask him a question not very friendly needs to work on his people person thanks
efigenio r.
|
Overall Experience
Rating:
5.0
I have been extremely impressed with the u-haul facility on Appleton St. in Holyoke, MA. From day one untill my move out almost a year later everyone has been knowledable and helpful.
Marty, thanks
