This huge location looked like it was understaffed, I arrived to pick up my trailer and no one was around, the front desk was deserted after 5 mins waiting suddenly someone appeared almost out of thin air. They guy was knowledgeable and helpful with hooking up and lights check. Paper processing was pretty fast. When I dropped off the trailer the office was empty.again, I got their at 445pm , after waiting and walking around for about 5 mins, I finally found an employee out in the middle of the parking lot filling propane tanks, I told them the trailer is dropped off back where i got it and it was working good and do I need to sign anything? They said OK well your good to go, I will check it in later and send you a receipt, I tried calling the place after I got home to verify that the trailer was going to be checked in but kept getting disconnected This was on a Saturday. at 6 pm then 630 then 645 they close at 7pm. On Monday I got a notice from U haul that the trailer was never checked in and that I was now outstanding with trailer? I tried to call the place 4 times but no answer or getting disconnected, I finally called the 888 # and got in touch with a gal I explained what was going on and she sent them an E mail to check their lot as the trailer was parked in the sight of the front door. This in my opinion is not great customer service. Definitely not what I am accustomed to from U haulStanley K.
Customer Reviews for U-Haul Moving & Storage of Horsham
Horsham, PA 19044
(Across From Naval Air Base)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfect. The staff friendly and helpful. Thank you.PATTY H. | Overall Experience
It was fast and easy pickup. Just wish location had been a little closer to home to make more convenient.Dirk W.
The people there were very helpful. The whole experience was great.kevin M.
The trailer wasn't where I ordered it. I had to drive 30 minutes out of my way to the correct location. I didn't receive a notification until 8 am that the location I chose was out of the item. However, I scheduled the trailer for 7am. Due to a change in location, it causes me to be an hour late.Dwayne H.
Did not have trailer ordered. Had a smaller one that worked, though.Kevin M.
Customer did not leave a comment.MICHAEL K.
The van was not wiped down inside before I drove it (around cup holders) otherwise everything was greatDONNA V.
I was charged for fuel but we had filed up to the level that we picked it up at.Maria G.
Improve on the telephone accessibility for customers. I was put on hold for over an hourJohn M.
Customer did not leave a comment.Timothy B.
Overstated miles by 14 miles and I put gas in but they charged 20 for gas on top of it..... Horrible...Matthew G.
Customer did not leave a comment.Steven I.
Friendly and helpful staff!Abraham H.
Staff never wear masks when I'm in there.John H.
Customer did not leave a comment.John G.
Customer did not leave a comment.Timothy B.
I needed a vehicle asap and they were magnificentDiego M.
Has an emergency. Could not turn on truck. Tried calling MULTIPLE times for over90 minutes. NO ANSWER. missed a day of work and had to Uber 2 times that day and the following day because my ride was unavailable due to me being delayed. Was done loading the truck at 10:30 a.m. did not leave the place I packed my truck in until 3pm. Not to mention the person I blocked I also missed work. Expensive day all around not to mention the fact that I wasted 5 hours. Rented a truck 2 weeks prior. Leak in the back. Raining heavy. Had truck for 2 days. Went to unload the following day and My personal belongings were wet Will go elsewhere in the future.JEANINNE W.
Customer did not leave a comment.RAYMOND C.
make internet links sent to people for various things all workMike S.
Van needed a oil change. Had to fetch dolly and they gave me the wrong dolly. Changed my in store appointment to a online only appointment.John H.
No one wearing masks for starters. I drove the truck home and noticed the engine light on, tried calling and they had forwarded their call to the 800 u-haul where there was a 40 minute wait. I drove the 5 miles back to the store and basically got the brush off "It's probably the gas cap and we don't have any more trucks anyway." Then I asked about the fact that I am paying to drive back and she said basically " Oh well".i will never go back there, totally ZERO concern for m, the customer. Actually I will probably not use Uhaul again because of my experience.Francis M.
Customer did not leave a comment.Dennis K.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Patrick S.
Although expensive, everything about my uhaul pod rental and moving experience was great.Sara M.
Customer did not leave a comment.MICHAEL W.
when I arrived there were 2 people in front of me. No uhaul employee's to be found. After about 7 min of waiting 2 employee's showed up from the Wawa market next door. I had already made a reservation a week prior but the check in time was still lengthy. I only came to this location because it is closer to my house. The Colmar location is more organized and employee's are in the building waiting for you, not the other way around.ERIC A.
Customer did not leave a comment.Samira S.
Customer did not leave a comment.Jeffrey O.
The girl at the counter was amazing. Very very helpful. She should get a raise. The online process sucked. I had no idea there would be a secondary contact needed. I picked the truck up at 5am and having to call a friend that early was upsetting. Luckily.....the girl at the counter when I returned the truck turned my mood around.Michael A.
Use this location! Easy in and out. There is a gas station right down the street. Newer equipment. The staff members are very well trained and a pleasure to work with.Walter L G.
As always, scheduling was very difficult. The re-routing of calls that are not picked up at the location to the main line - who can't really do anything - was extremely frustrating. Once I got to people, though, everything was extremely smooth. Both Keith - drop-off - and Matt - pickup did a great job. Showed up on time and were very careful with our box. Felt like we were in very good hands.Terry K.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.Brian G.
Customer did not leave a comment.Craig F.
Service was Great. Trailer was dirty inside bed.BERNARD W.
Customer did not leave a comment.beth C.
Customer did not leave a comment.Jerard D.
Horsham staff was unprofessional and lazy as fuck, didn't even give me my furniture dolly I ordered, Mobile service didn't work, couldn't check in and out, uhaul not cleaned out, back was all dirty, filled gas up to line it was at when I got it and got charged for gas anyway, returned on time and got charged for late fee, can not contact anyone on phone- over 20 min wait and I do not have the time with moving, I will NEVER use uhaul again. What was a $50 dollar rental turned into $115. I am disgusted at this service and will never recommend anyone to use them. I am even going to do a review on how horrible it was on social media to warn others of this scam. Uhaul took a shit with service industry. Never again!!!GINNY B.
The female customer service rep was really rude on the phone when I called to inform I would be late. However when I got the truck back the agent who helped me was very helpful and apologized for her rude behavior. He was very kind and turned my opinion around.VANESSA H.
Customer did not leave a comment.RANDOLPH M.
Have the location that was discussed as the pickup location actually be the pickup location not an alternate pickup location. I was blindsided after arrangements had been made. I understand that your inventory may be at other locations it just would have made transportation easier if I had known.Andrew N.
Not satisfied with customer service of Amber Dolores-Herreta. I asked yesterday about miles charges under 100 miles 19.99 per day remtal a few times. The answer was zero until you hit 100 miles. She did not care at all when asking to explain why I got charged for 52 miles, then just turned around in front of the client and left.VASYL B.
The mileage was wrong. I took a picture and sent it in. Ow I'm being charged. This needs to be fixedDAvid B.
Quick friendly service, would recommend this locationALEXANDRA I.
Customer did not leave a comment.Jennifer D.
The service was good. Very friendly. The rental agreement said the truck tank was full, it had 5/8 of a tank, didnt check until i was down the road, tried calling multiple times, no answer, that was aggravating. The driver side mirror spun in while at high speed, pushed by the wind, dangerous driving. Happened twice more. And its a new 10foot truck, 5000+ miles. It needs to be fixed. Thats it.Suzanne D.
Customer did not leave a comment.WILLIAM B.
My trailer was not checked in when I brought back to return it, resulting in a call 2 days later about why I hadn't. In the future, check in the trailer when it's done.ZESHAN K.
Customer did not leave a comment.John P.
Customer did not leave a comment.paula J.
You charged me for 2 gallons of gas for 11 miles of driving. I also returned the truck with more gas then your contract indicated. I think you should give back my 6.75.Howard S.
Customer did not leave a comment.EDWIN B.
Customer did not leave a comment.Cyrus S.
Very professional, helpful & knowledgeable also friendly staff!KATIE J.
They open at 9 however no one showed up to enter the center until 9:45 pushing back my moving time. I also had a 12 hour rental that then became an 11 hour rental due to their negligence. Overall it was an awful experience. No one was apologetic, and no help was offered.DENA B.
Train employees moreANTHONY R.
Customer did not leave a comment.Marsha R.
Close out my return when it is returned. I gave the associate the key and was expecting an email. I logged in the next day and I still showed as having the truck. Customer service fixed it and i was satisfied, thank you.John S.
Customer did not leave a comment.JOHN M.
I was overcharged as the mileage was not correct on contract. I submitted a picture of mileage and have still not received a return call as requested nor a refund. I am very disappointed and feel robbedPatricia E.
Again I said I rated you once and told you how terrible that U-Haul in Willow Grove is the worst your staff was late on Sunday by 1 1/2 hour and than charged me for saying I went 51 miles to were I went 20, and than charge me for gas even when I showed them a gas recipt as far as I'm concerned you staff SUCKS!!!KEITH B.
Only complaint i have about this location is that i dropped my rental off before my scheduled time and it was before store closing hours but i was still charged an after hours drop off fee. I never checked out my receipt and it to late for me to do anything now about it.. but other than that great location with alot of availabilityPATRICK K.
Customer did not leave a comment.jerry D.
Great customer service. Easy transaction. Will definitely recommendJonathan B.
Great customer serviceAlexandra I.
II was not told anything about fuel, thought it was included in the mileage rate. Had a nice surprise when I got home and saw that .I was charged $30.00 for fuel. I will definitely tell anyone that rents to make sure fuel is not in the mileage fee. Went only 30 miles and had truck for less then 2 hours. Employees need to tell customers that they are going to be charged for fuel along with the mileage charge. I would have stopped and filled the tank up from 1/8 to 1/4 and it would not have costed $30.00. As they say, you learn from your mistakes.Marie M.
trailer was dirty, 2 Lights did not work and the worst thing it was wet inside, VERY nice person explained it was because of the rain..... NO so it had a leak above the door. on my ride all the boxes got WET. Overall the people you have working are very nice and politeJAMES K.
Customer did not leave a comment.jane t. | Overall Experience
I tripped over a frozen chunk of snow and reported the incident to the GM of the site.by email. I have not heard back.Thomas S.
Customer did not leave a comment.SCOTT N.
I had a very good experience renting from U-Haul Horsham. Staff was friendly and helpful. Facility was kept clean and well lit. The only downside was the sliding door (#12 door) to the storage units was often in op forcing me to walk around to get to my storage unit. More regular PM of this access door would prevent this, imo.Anthony J M. | Overall Experience
Customer did not leave a comment.Michael B.
Customer did not leave a comment.scott S.
Customer did not leave a comment.Cindy M.
Pick up was fast and easy. Drop of was great. Staff was friendlyDaniel H.
Customer did not leave a comment.barbara s. | First Impressions
Customer did not leave a comment.JOSEPH T.
Customer did not leave a comment.KEVIN S.
Online reservation system does not work, and requires the agent at the store to re-enter information that was already provided on-line. This is the same problem I experienced with my rental last year.RICHARD H.
Everything seems to be in order. The curbside pickup was great as there was no time wasting at the counter.Anthony S.
Malick was awesome super helpful and answered all of my questions! Will definitely use this location in the future!Julia V.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.GRETCHEN S.
Computer system needs to be upgraded. It took 20 minutes to check in. I had told the person I called to make the arrangements that I wanted a small trailer to transport a snow blower; I ended up with a 5' x 7' trailer because I didn't want to go to another location. The credit card machine did not work. The lot was not properly plowed. The person who detached the trailer scratched my SUV, We got a notice that we had not returned the trailer even though my wife went in to tell them.ROMAN M.
Customer did not leave a comment.Toni Ann B.
Customer did not leave a comment.MATTHEW O.
Everything was good and the rental transaction was quick and as expected.DAVID S.
very friendly to deal with in/out fastMICHAEL Y.
Everything was great. The employees I interacted with. The van I rented. I will be back againJoseph T.
Made reservation though uhaul app, but slight mix up in reservation when went to pick upKENNETH A.
My pickup location was switched last minute. Return check in process did not work properly (even after making sure all location services were turned on). I got charged for returning truck with less gas than I departed with, but spent 45 minutes trying to check the truck in so burnt up fuel idling due to the freezing temps.TIMOTHY R.
They are trying to over charge me for gas.. i drove five miles round trip and they are charging me for 16 gallons of gas that's over a hundred dollars.. that much mean that their trucks get 3 miles to the gallon. No way I'm a auto mechanic and I know damn right well that truck gets between 10-13 mpg.. uhual of Horsham is trying not o steal from me.. make sure if you rent from their you check to see the amount of gas in the truck their saying it had a lot more gas when I picked it up snd me being a nice guy didn't think I had to double check.. I mean I was only going 5 miles not 25.ASHLEY R.
The Manager Joseph Callahan was great.Robert S.
Customer did not leave a comment.James C.
Team was great to deal with. Vehicle ready when agreed and process was efficient and easy.Kyle P.
I did not like the uhaul checking in and off via the website. It was a pain. Location was wonderful. I didn't like checking in and dropping off via the website link.Bridget P.
Great experience! Staff was friendly and courteous, location extremely convenient, and facility very clean and easy to move things in and out.Kyle P. | Overall Experience
I rent from this location fairly often. They always get me out in a timely fashion and the equipment is always clean and operating as expected.Christopher H.
Customer did not leave a comment.Maureen B.
Super easy, and everyone was helpfulRYAN S. | Overall Experience
Customer did not leave a comment.JACINA M.
Customer did not leave a comment.rob J.
Customer did not leave a comment.HOPE C. | Overall Experience
Friendly and accommodating staff.Ronald W. | First Impressions
I have never had such a bad experience and paying so much a month. If I was not pregnant I would have moved storage facilities. You never knew if the card would read and open the door. Sometimes the doors were locked during operating hours. Other times one door wouldn’t work and you were stuck using a small entrance door. I could never pay my bill online because my info was incorrect and I had made multiple attempts to correct it and got no place. There was a time I went to pay my monthly rent and I was told the person did not know how to use the debit payment method that I needed to come back and then they wanted to charge me a late fee because of their own employees fault. With this storage facility it was always something and I would not recommend it.alicia b. | Overall Experience
We came by right before closing, it was freezing and snow on the ground, after driving 3 days. The guys were amazing! They said we could park the truck in the lot and unpack the next day. I started out with one storage unit and whenever I needed another I simply asked and they were able to find me one close. Amazing service, wonderful people, clean and ready to access location. Thank you for making this move easier!lisa r. | First Impressions
First of all when I go to my storage the main light goes out after a certain time and I have to go back and restart the light. Also I had moved out and told them that I was emptying out my unit and when I told them that everything is out and cleaned the person told me that everything is okay no payment. Then I was billed for December of $191 I called and was told that I will be refunded and it will be in my checking account in 3-4 days. That time period went by and no refund came in so I went to the Horsham location and at first I had a hard time with the person on the counter ( I was in a middle of moving out which during that time frame I left some items which I took my lock with me to use at the storage facility. Which they had placed a lock there that’s no problem I was glad that they did that.) I had the manager to go and opened the door. Well when I was talking to the person about it she said that I had left it in a trashy condition which I told her that the manager went with me to open the door which I had emptied and swept out and cleaned the unit. She told me that the person that I was talking on the phone was terminated on that day I didn’t believe that. She told me that I will be getting a refund but it will be another 5 days which had frustrated me a lot. She wasn’t look concerned about the situation .Thomas H. | Overall Experience
A commendation to the front office staff is warranted. Their helpfulness in maneuvering the moving out process was especially appreciative. Thank you.jane t. | Overall Experience
Only complaint is that I was unable to contact the facility by phone. Always transferred to the Call Center. Even the Call Center was unable to contact the facility and sent a message to the facility to call back. Have not gotten a call back. Email message was sent to my son and when I replied back to the email address it was sent from, I got a message that it was "Undeliverable".michael m. | First Impressions
Customer did not leave a comment.michael m. | Overall Experience
My experience with Uhaul both storage and truck rental has been the most atrocious experience I have ever had with this type of service provider. I would never recommend this to any friend in the current state of things.Steven R. | First Impressions
Thank you! Excellent service!andrea r. | Overall Experience
Staff members are professional, courteous, competent, and helpful.Valarmathi T. | First Impressions
Your employees were very helpful and easy to work with. The next time I need storage, I'll be coming back to U-HaulLaurence N. | Overall Experience
HelpfulEmad A. | First Impressions
Friendly fast & easy well kept and well litCrystal M. | Overall Experience
The initial people I dealt with were okay, not so friendly. The current one is not very customer focus. Her idea of a greeting is what do you want? It appeared you guys hire the cruelest people in the area.Louietta J. | Overall Experience
Customer did not leave a comment.CARROL W. | Overall Experience
Customer did not leave a comment.Elizabeth A. | Overall Experience
Everyone was friendly, helpful and professional. Thank you all.Marie H. | First Impressions
Clean, climate controlled units, pleasant sales associates. Only downside was no lighting inside individual storage unit to locate items when necessary to retrieve.kathleen r. | First Impressions
Customer did not leave a comment.Dawn M. | Overall Experience
Service was great. Thanks!August R. | First Impressions
Sean was very helpful!Jenna Y. | First Impressions
Staff was efficient, though "friendly" is not how I would describe our interactions. A HUGE negative is the absence of an elevator for upper floor. Using stairs added extra time and energy.Suzanne L. | Overall Experience
Brian, the manager, helped me out SOOOO much I didnt know WHAT to say. The building is VERY clean and well lit. EVERYBODY is friendly and helpful. The prices are VERY reasonable. Controlled heating and cooling, so your belongings DON'T get damaged in ANY way. I would recommend renting a storage until from U-Haul to EVERYBODY and ANYBODY. THANK YOU very much.dawn s. | Overall Experience
If you need storage this is the place!robert p. | Overall Experience
The store closed at 7pm. My ride was running late and the employee, Shar, closed and left with me standing on the sidewalk in cold, windy weather. It would've been nice if she had invited me to wait inside.Suzanne L. | First Impressions
Customer did not leave a comment.Lee S. | First Impressions
Thank you for the good serviceMargaret L. | Overall Experience
The move-in process was seamless. Brian explained how everything worked and then showed me to the unit. Went back into the rental office expecting to pay but then found out the first month was free!Laura L. | First Impressions
Well done filled our needjames d. | Overall Experience
My experience was a good onesaundra c. | Overall Experience
I was forced to rush my move in order to have access to the main doors to the facility. This proved to be quite challenging. I paid entirely too much money to be limited to business hours for access.sheena h. | Overall Experience
Used uhaul for years and will continue to do so. Plus I have a friend who works for your companyKATHLEEN HENNEGA K. | Overall Experience
Uhaul consistently offers great deals and courteous service. I have been very happy to use their services. Having a months free storage was an added perk. I highly recommend Uhaul.Allison R. | Overall Experience
The Staff was extremely helpful throughout the entire process of pick-up, return, and storage.Mark P. | Overall Experience
Uhaul has been absolutely wonderful to me. The staff ALL courteous, and kind. The rates very reasonable! Uhaul has made a hard time much easier!!!Allison R. | First Impressions
The staff was absolutely fantastic. Very helpful and accommodating.Mark P. | First Impressions
Everything was greatkim t. | First Impressions
N/ADaphne D. | Overall Experience
N/ADaphne D. | First Impressions
Very pleased with the service provided by the manager Brian and his staff. Fully recommend this facility. Great folks here.Donna C. | Overall Experience
second floor access needs an elevator or at least less steep stairs with a slip free surface.dean j. | Overall Experience
Other than requiring a person to buy that special lock, the storage was great!!Govan H. | Overall Experience
Ok unit, not worth the cost. Also having to buy a special lock is kind of ridiculous!Govan H. | First Impressions
I unloaded a Ubox at this location and the team was friendly and helpful.AMANDA P. | Overall Experience
Asked a couple times to see my boxes and have been told it was not a good time as the relevant person to show was not available. Staff was friendly but not helpful in this regard.Achim S. | Overall Experience
Very pleased with facility.Ken r. | Overall Experience
NAJONATHAN C. | Overall Experience
This facility had false representation on the website and I felt as though it was a "bait and switch" which is illegal. The employees saw this also.Nicole T. | Reservation
Awesome customer service and great environmentcedric w. | Overall Experience
Excellent service!Darnella R. | Overall Experience
I do have to say that SOME of the staff were very friendly. However most seemed very quiet and not willing to go out of their way. Storage is extremely overpriced, so I moved my storing elsewhere.Cathy T. | Overall Experience
Everything went smoothly with our truck rental and use of storage space.Mary Lou G. | Overall Experience
I rented a unit for about three years and never had any issues. Staff was always helpful and polite. I have been extremely satisfied with their services and would highly recommend.JOSE C. | Overall Experience
Manager, Brian rude and condescending. Tried to discuss a matter with him, he refused to return phone call feeling he had nothing more to add to the conversation. Unacceptable behavior towards me!Matthew G. | Overall Experience
Used the facility for 5+ years and always great. Retired now so don't need the extra storage.SCOTT T. | Overall Experience
Only needed short term but met m6 needsjohn d. | Overall Experience
It was very convenient and I was provided with the first month free for bringing a truck from another facility.wendy l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!