Everything was great and it was a pleasure doing business with Uhaul. Keep up the great work.
NATHAN SCustomer Reviews for U-Haul Moving & Storage of Huber Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeremy has a wonderful disposition and great customer service. He was patient, helpful, and informative. All of the equipment was as expected and operated with no problems. Everything was easy-peasy, which made it one less thing to worry about with our move.
Nathan PEverything was fine
KEVIN BVery friendly and helpful staff! It was also super easy to drop off after hours.
JESSE WVery good. I would use them again. Good prices and no problems. Thank you!
WILLIAM JAll the associates including the Manager Jeremy were very friendly and helpful... Best U-Haul location we have ever used in our many moves throughout the years !!!
Jeffrey NVery friendly people
MICHAL DVery pleasant experience!!!
LARRY DI love this location, they are amazing!
PAULINE BI was told there would be no issue if I needed to extend for a couple hours but they failed to inform me those couple hours would cost me a whole other day. I was very disappointed and dissatisfied with the communication and the extra $40 charge.
TREVOR MEverything went smooth, and the personnel were great.
BILLY PIt took a long time to pick-up the van, due to being short-staffed. I had to wait around 30 minutes to be waited on. Overall it was a good experience.
Donald HKeep on providing great service.
THOMAS HThank you for being friendly and helpful
SHANNA SAwesome and easy experience. Also the male worker and female worker who came to my truck Saturday August 24th while returning my truck gave excellent customer service.
Bridget MAbsolutely the best rental from the best rental team > Jeremy leads a great staff of resposnive and attentive personnel.
DOUGLAS DThe mobile drop off situation was an absolute train wreck. I was not able to park my U-Haul because the place was backed up because everyone else was confused, too. There need to be CLEARER instructions on how to use the app to drop off your equipment because it was extremely frustrating and took me a half hour to figure out. Really disappointed.
SARAH MI used the facility for 1 year and 3 months. The employees were wonderful, friendly, most importantly they were professional. I will recommend them to family and friends,
Mary D | Overall ExperienceJeremy Franklin was very accommodating and friendly and compassionate and competent. Hard working and has good composure. Saved me a lot of trouble.
Jarrod CTheir program didn't work, so I didn't get to "accept" my truck, and verify damages to my rental truck. The location ran out of x stickers for placement on areas of damage. Since I had trip protection, they told me all damages except roof were covered, so I could just go on my way. It was a little sketchy, but otherwise no problems were had.
LEAH BWhen I dropped off I was told I went over my mileage by 1 mile, but I explained they probably forgot to deduct the mileage from my pickup to where I was supposed to pick up. They had to send me to a different location from what I originally asked, because they didn't have my 10ft truck available, They had to send me 8 miles away to get a 15ft truck. These extra 8 miles were supposed to be free. Therefore, I was actually under by 7 miles, Once I told them, they looked at it, saw they did forget to make that correction, made that correction, and didn't charge me extra for that 1 mile. They did what they had to do, which was make it right for the customer. Thank you!
KEVIN WThe staff was exceptional. Everyone was extremely helpful and because I was retired and on social security, sometimes my paymentw as a little late, but they understood and would wave the late fee. Just the best people who cared for their customers. Five star employees.
David G | Overall ExperienceRabbit was amazing and super helpful! I never got a email or text telling me that the trailer wasnt ready at requested locatiin, it was ready far away but Rabbit got it figured out for me.
JOSEPH BRabbit is the BOMB!
JOSEPH TApp is horrible, took forever to get code to scan and then the pictures wouldnt load and had to keep restarting. Ended up calling customer service.
JOSEH SThanks for being professional and kind during a emergency transition..
Arnita J | Overall ExperienceThe guys at this location are amazing!! I’m so beyond satisfied with the service!
Adair RPrice increases were too frequent. Rental seems too expensive
Norma D | Overall ExperienceThe staff were always knowledgable, personable and very professional. Thank you
Tony GOwner was very friendly and his staff was great. Thank you.
BRUCE FThe girl that help me Stephanie was really nice very helpful. The nicest customer service I have had in a long time. I was very impressed.
LISA UVery professional and helpful! I got everything I needed at one place and better prices than anywhere else for packing supplies!
SHERRI PExcellent customer service when I arrived and picked up my vehicle in every regard.
SETH AAll staff very helpful
Jason PThe customer service was excellent! I had a slight health issue while waiting in line and Mr. Franklin ensured I could cool down with the fan. He could have not done anything, but this small gesture meant a lot. I highly recommend this location - every time I've gone in, the employees have been wonderful!
Holli BMy experience was great, I just recommend to keep up the the good work, and satisfying your customers goes a long way toward continued success.ansd a great reputation.
Rory DNothing everything went well
Petet DMy only issue was upon pickup, my rented truck was sandwiched in between two other vehicles. I was told to get it out myself. It was incredibly difficult to maneuver the vehicle from between two other vehicles without hitting anything. Customers should not have to do that upon pickup.
Ryan SN/A
Alysha SEveryone was nice and helpful! Thank you for making this quick and convenient!
Michael AEfficient worker,friendly, Looked like a well equipped store.
Victoria LNothing. “Rabbit” is always super friendly and willing to assist with anything. This is the only U-Haul location I will use!
Matthew NNothing really. It was great
mark dStaff went out of their way to help me with the process and giving a hand!
rodney r | Overall ExperienceThe gentleman that assisted in renting my vehicle was extremely pleasent and helpful. He was courteous and kind. Hats off to Uhaul for hiring individuals with excellent customer service skills!
Keenan MNice ride,very comfortable . I thought it was very roomy!
Marsha AAmazing staff that are friendly and professional. Equipment is well maintained.
Justin LGreat place
Adrean S | First ImpressionsYou protected our stuff for five years, thank you
GABRIELLE M | Overall ExperienceI was able to receive a refund for my payment since I moved out of my storage unit a day after the payment was made and I was told I may not get a refund so I was glad I didn’t.
Brysten B | Overall ExperienceCall me 937-900-8122
Brandy W | Overall ExperienceThe staff was very kind and helpful. I loved the security I felt upon entering the facility. The grounds and storage were very clean. Unfortunately the price is way too high.
bernita l | Overall ExperienceThe staff was very helpful during a stressful time. We really appreciate everything they did
Kysa P | Overall ExperienceJust started moving stuff in
Roger B | Online Move InThe frequent increase in price for users already storing belongings is a form of gouging. The app has gotten better but I had to use the office to check out because it wouldn’t allow a digital signature marked REQUIRED Most times thinking about U-Haul was depressing but I knew my items were clean and secure. That said I Will probably not use U-Haul for storage again for an extended period of time
phyllis h | Overall ExperienceThe storage unit was clean easy to access and being inside it was nice. I thought it was a bit expensive however I have not rented a storage unit before so I’m not sure what the going cost is. Everything else with the unit was great.
RICHARD B | Overall Experienceyour people need more training tallk to no help 3day no no help
james c | Overall ExperienceVery professional and respectful and help me out every step of the way thank you very much would recommend this anytime you need U-Haul. Thanks again
Jack S | Overall ExperienceThankyou
Jack S | First ImpressionsThe Manager “Jeremy” was great. Very nice and helpful. The rest of the staff were very nice as well. I would certainly recommend this location to family and friends.
Cherryl B | Overall ExperienceJeremy was very nice and polite. Showed me around and helped me with my storage.
CATHERINE S | First ImpressionsEverybody was helpful and friendly at UHaul on Brandt pike
Kyung-hee S | Overall ExperienceNate was super helpful and provided great customer service.
James S | Overall ExperienceThe manager, Jeremy called to check in on us to make sure we still wanted our reservation since we were running behind and didn’t want us to lose our truck, which we really appreciated. He was super nice and friendly. The gentlemen who was there in the evening was helpful in letting us know where the key drop was.
Kelly G | Online Move InMy fiancée and I were struggling so we signed an abandonment agreement and the staff went above and beyond to help us out. I will always highly recommend U-haul to everyone looking for it.
andrew s | Overall ExperienceVery friendly and helpful staff
mary r | First ImpressionsI arrived the day before the rent was due and told two different people I was moving out. They charged my account two days later. Then I get an email stating I was an about to be charged again when I had been out for a month. I took my credit card info out. I’ll never use your place again. Pathetic
Michael R | Overall ExperienceOver charged for gas was 1/4 in truck when I got it and when I returned it they are trying to say it was 3/4 full when I got the truck and trying to charge me 130.00 for gas !!!
heather o | Overall ExperienceI use Uhaul 1-2 a year and love how easy it is. The staff at the Huber Heights location are kind, patient, and always helpful. Moving is stressful, Uhaul keeps that stress to a minimum
Chataun H | Overall ExperienceThe manager Jeremy in Huber Heights was very accommodating.
Joseph T | Overall ExperienceRabbit and Tony are the best. They were kind and very professional, and took a difficult situation for me and turned it all to the good. In the process of moving from Tennessee to Ohio we were afflicted with some very bad weather, wich caused us to loose about a day and a half at least. I had set up moving arrangements online and I didn't realize that my drop off and, storage were at two different places. Rabbit and Tony put things into motion and reset everything so my drop off would be the same as my storage unit, and because of the terrible weather conditions they were able to fix things so that I didn't have to pay extra. Thank God for Rabbit and Tony. They really made my new husband and me feel at ease, like old family friends. They stated that this is how customer service should be, and that each customer should feel special. They said while they were doing everything they could for us that could be approved, that they would do the same for any customer. If we need UHAUL services for anything we agreed that they will be who we call on, and we would definitely refer them to friends and family. We hope you guys had a happy fourth of July, our was so much better because of you. We thank you and our multi generational blended family thanks you too.God bless.😊😁
cantus g | First ImpressionsProfessional friendly staff, willing to help!
Mary D | First ImpressionsThank you, Uhaul!
JOSEFINA B | Overall Experience