Customer Reviews for U-Haul Moving & Storage of Hyannis

Rating:

4.0

I had a good experience picking up my U-Haul truck and auto transport trailer here. This was my first time using a U-Haul truck with an auto transport trailer, so I was honestly a little nervous and not very familiar with how everything worked. Barbara was very helpful. When I had trouble backing the truck up to the trailer hitch, she stepped in and helped me line it up quickly. I also appreciated that she made sure my car’s tires were secured properly with the straps on the auto transport. At the time, I didn’t fully realize how important that was, but once I was on the road, I understood how much it mattered for safety. The location was busy, and I know everyone was working under pressure, but I really appreciated Barbara’s help. For me, this was a new and challenging experience, and she helped me get started safely.

Rating:

2.0

Not that I believe this to be the local shop issue - According to them -your computers in AZ were down and we had a 45 minute wait to pick up the trailer. I pick up trailers all the time. if we could have a way to Self Serve the Trailer items it would be so much easier.

Rating:

5.0

The location manager Barbara, is very efficient .

Rating:

3.0

It took us almost 40 minutes to pick up the vehicle because your computer system is so slow. The customer service person had to go through the process of signing us in 4 times because the system kept crashing at the end. Then I got charged $22 for 4 gallons of gas, I guess that's how much gas I used up driving from the gas station to the facility? The people who work there did their best, but the system is very inefficient.

Rating:

5.0

Muy buen Trabajo

Rating:

5.0

Eu recomendo! Muito Organizado e limpo!

Rating:

1.0

More staff. Waited 40 minutes for simple purchase

Rating:

5.0

Quick and easy return.

Rating:

5.0

Friendly, fast, easy drop off

Rating:

1.0

Extremely slow, long lines terrible service

Rating:

5.0

Great customer service!

Rating:

5.0

So convenient with dropping the truck at the same location after getting things situated into the unit. Space is very clean and staff on site were very friendly and incredibly patient with a tough customer before me in line.

Rating:

2.0

The pick up process via the app is really awful. After claiming I can "Skip the Line," the app literally directed me to get in line to pick up my keys. It took me 25 minutes to pick up my truck. If I had just gotten in line when I arrived (the old fashioned way), I could have been out of there in 10 minutes. I will never use the app again. The staff at the location is good, but understaffed on a Sunday morning.

Rating:

5.0

Great work

Rating:

5.0

Super helpful, and friendly A++

Rating:

5.0

Great staff. Excellent customer service.

Rating:

4.0

The office rep was like a robot. Maybe smile and at least pretend to like your job.

Rating:

4.0

More help is needed at this location

Rating:

4.0

Make sure equipment is available to go without having to move another truck.

Rating:

5.0

Same general comments as above .. applies to all locations.

Rating:

5.0

This was an after-hours drop-off so no personnel were involved.

Rating:

4.0

No interaction with people so NA

Rating:

3.0

No air conditioning, no airflow out of dash vents, tank wasn't at 1/2 full but was required to be returned that way. Dropped off at 0650, handed keys over at 7am at opening and was charged like I dropped it off at 12:44 pm. $107 of extra charges that now I need to wait 3-5 days to get back.

Rating:

5.0

More front desk help on busy mornings

Rating:

5.0

Great counter staff and (especially) your yard staff. Very polite, helpful and obliging, even though they were very busy and it was absolutely p*ssing down with rain that day. Fast and efficient service with nice clean equipment.

Rating:

5.0

We tried using a do it yourself truck share but got so frustrated with the uhaul app that we sucked up the mileage and went to hyannis for human service. It was worth the extra 30 miles.

Rating:

3.0

The initial pick up location was changed from Dennis MA to West Yarmouth MA without any notification. West Yarmouth was bad with no attendant and the information for pick up did not work. The location was very questionable. We then went to Hyannis MA and they were excellent but forgot to cancel the West Dennis Reservation. The equipment was great and drop off was easy.

Rating:

1.0

I rented the enclosed cargo trailer as it was raining and needed to pick up a couch. The cargo trailer leaked and the couch got water damage. When I returned the trailer they didn’t even care about the leak. Very disappointed.

Rating:

2.0

Have spare tires on site

Rating:

1.0

I couldn't find the truck because the lot is so large. After just a few minutes the app stopped waiting for my input and close the pickup window. So to get the locker code i had to contact the chat. I also couldn't take the initial photos of the truck. Why so little time???? It doesn't make sense!!!

Rating:

4.0

U-Haul charged me for a fuel charge when I brought the truck back with more fuel in the gas tank then when I picked it up

Rating:

5.0

Nothing

Rating:

4.0

I paid for a dolly and there was no dolly. Tank was almost on E as well

Rating:

5.0

Excellent service. Helpful and friendly.

Rating:

5.0

There were many facets to my move from CT to Cape Cod and all were like a well oiled machine. BOTH storage units were perfectly sized. Counter customer service reps very accommodating. The truck I drove was immaculate and practically brand new. (Thank you for trusting me with it!) Both moving crews I contracted with went above and beyond my expectations. Though my next and FINAL move will be my cremains to a lovely marble Urn ⚱️ for eternity, I will recommend UHaul to anyone I can. Many, MANY thanks to your teams. Mary Beth Mansfield

Rating:

1.0

There was 1 employee checking out trucks. It took 45 minutes waiting in line and then I was given the wrong keys to the truck so I had to go back and get the right keys. That and initially, U-Haul changed locations of pickup and overcharged me. I had to complain to partially rectify the overcharges.

Rating:

4.0

No suggestions.

Rating:

5.0

The fuel meter was not working and I called U Haul after filling the tank and was assured I wouldn’t be charged. I discussed this with the man at the counter upon drop off—and was then charged $119.40 this morning for gas. I’m angry!

Rating:

5.0

Very professional & easy to use website!

Rating:

1.0

Management at this location was disappointing and lacked professionalism. The manager addressed me as “sweetheart” and used what are technically referred to as pet names, which I found inappropriate in a business setting. Customers should be addressed respectfully and professionally, especially when dealing with service-related matters. In addition, despite having a reservation that was placed several days in advance, I waited more than an hour for my vehicle to be available. The delay was frustrating and suggested poor planning and organization at the location. The only positive aspect of my experience was the excellent assistance provided by the phone representative, who was courteous, professional, and genuinely helpful. Unfortunately, the service and management at the location itself did not meet the standards I would expect and significantly detracted from the overall experience.

Rating:

4.0

Drop off was a bit of a pain. The return area was full of returned trucks etc, so almost nowhere to put the trailer. So, I suggest that this Uhaul location be aware of scheduled returns and have people on to process them before the whole lot is filled making it difficult for other customers to return their rentals. Thx

Rating:

5.0

Even though the computer system was offline when I rented my equipment the two agents working to the excellent job manually entering all the information and maintaining a good attitude.

Rating:

2.0

Long waits and lines out the door on a Saturday morning. Only one person working the desk. A customer finally contacted the manager and demanded more staff.

Rating:

5.0

Hire more people to generate more income. So much opportunities for people. People in line wait for a long time to be told a very simple answer. Otherwise pretty happy with the service

Rating:

5.0

return employee was wonderful, friendly and helpful

Rating:

5.0

The customer service representative clearly explained everything to me. Thank you!

Rating:

1.0

I was incorrectly charged and paid more for the smallest size box truck at U-Haul than I did buying new furniture for my apartment. Horrible deal.

Rating:

4.0

The location was very busy and we had to wait over 45 minutes. This process needs to be streamlined or you need more staff.

Rating:

5.0

Making us take pictures in the parking lot of the equipment before leaving is ridiculous. That took so much time. I couldn’t figure it out every time I went to upload it. It started spinning out on me. It was an awful experience that wasted precious time.

Rating:

5.0

Quick turnaround time for both registration and return

Rating:

5.0

Frederick was thorough, calm and professional despite the system being down, a line of people and his coworker Jean interrupting him and making rude and negative comments. He is an exemplary employee and should be recognized by the company.

Rating:

5.0

Nothing I wish I could have used Uhaul for the whole move the moving company {Vangaurd} that moved the big things that I couldn't Sucksed and was too expensive.Thanks

Rating:

1.0

After an in person visit/reservation I then engaged mover-$264for visit. Arrived 8 am morning of reservation...waited 20 minutes an nobody in office-man arrived-began filling out forms etc then said I couldn't have it as my new jeep gladiator had a softtop..nobody mentioned this despite in person showing vehicle and 2 calls in between to Uhaul central extending reservation. so, no rental-then quickly got replacement vehicle/arrive and took 1/2 hour as staff was having computer trouble-didn't know how to make certain entry...finally out 2 1/2 hours after original pickup with laborers in my yard on the clock. Never again..and they quoted 69.90/day but corporate revealed its 39.95...bill adjusted.

Rating:

5.0

Very happy with everything this time!! I was very displeased with the previous trailer rental. (March/April). The trailer for greasy and filthy. It also appeared quite used and probably overdue for decommissioning. I’ve complained and was supposed to hear from an area manager, however I have not thus far. I used UHaul this time because it was the only game in town. Please call or text - text is best. Ty!!

Rating:

5.0

Not a thing. I really appreciated the gentleman who was at the register in Hyanis May 17. He was friendly and helpful. I am sorry I don't have his name but he's a keeper.

Rating:

1.0

I typically do not fill out surveys - but this rental experience was so frustrating that I feel like someone needs to be aware. I rented 2 separate moving trucks, at two different times, for over a week each and spent thousands of dollars for context. This means I was at the Hyannis Uhaul counter a total of 4 different times picking up and returning. Not once was there ever more than one person behind the guest register helping customers. The line on Monday morning stretched out the door - over a dozen customers waiting in line to be helped by one man. Who had to leave the counter and go outside seemingly every interaction but mine. The keys he gave me didn't line up with the truck parked in the loading zone he directed me to. I must have waisted a total of 3 hours in line over the course of the whole experience which totally set back my coordinated schedule. The customer sentiment in line turned foul and slightly dangerous at one point - folks complaining and cussing, leaving, laying down on boxes and merchandise because they were fed up with the lack of customer support as well. There were long periods of time when no one of authority was even in the room at all. Obviously this is a staffing shortage - and the staff that are there you can tell are fed up and overwhelmed. Who ever needs to read this in corporate: PLEASE HELP this store out. More Humans is the only answer. At least to quell the discontentment and keep the other customers feeling safe in line.

Rating:

2.0

Pay attention provide clear communication

Rating:

3.0

I know they are shortstaffed, and the owner was doing the best he could. Long weight and no clear direction on how to get to the truck. Overall good experience.

Rating:

5.0

Keep up the good work

Rating:

5.0

Long wait to check out vehicle because only one worker there. Excellent otherwise.

Rating:

5.0

Excellent friendly professional helpful knowledgeable service from Uhaul employees

Rating:

5.0

Very quick, easy and efficient return of a rental truck.

Rating:

5.0

I had a great experience, so nothing to share to improve upon.

Rating:

5.0

Gentlemen was very friendly and professional

Rating:

2.0

When we received the final invoice it was much higher than quoted because they did not check in the vehicle until 2 days after we dropped it off and charged us for those 2 days. This has happened to us before at this exact location.

Rating:

5.0

I can’t remember if U-Haul recommended Rays Movers but if they did, they were professional and very accommodating and I would highly recommend Rays Moving to anybody.

Rating:

3.0

Was no personnel at drop off.

Rating:

5.0

We had an excellent, smooth storage rental and truck rental for our move . Extremely friendly and knowledgeable staff !

Rating:

1.0

Just changing the new bank card took foevet

Rating:

1.0

I was told it was temp controlled and it wasn’t. I had someone pick up pods and instead of taking to Hyannis they took them to NEW BEDFORD without telling me so I could not take stuff out a small amt at a time.. hated it .. it was AlL lies!!!!! Lies!!!!

Rating:

5.0

May only complaint was lack of customer service

Rating:

5.0

Barbara in Hyannis of one of the best managers I’ve ever dealt with in any business dealing I’ve had. Competent, compassionate, so professional and her best quality is being able to handle the many challenges of running a UHaul. You need to make sure you keep this young woman. She is an incredible asset to UHaul.

Rating:

5.0

Worked out perfectly for my needs. I have rented twice.

Rating:

5.0

Could have been shoveled out but hey no biggy!

Rating:

5.0

Never had a problem.

Rating:

5.0

I use this facility Regularly to rent trucks & am impressed by the employees that manage to run such a busy location with such great customer service. 10 Stars!

Rating:

1.0

I was sick and unable to pay and they sold the stuff from my unit

Rating:

4.0

Online stated unit was ground floor. Was disappointed to find it on the second floor. Being physically disabled, walking with cane and chronic health issues. No trolleys in sight. Elevator no passengers and have to hold the outside door to get the panel to work. Floors were dusty, but room was ready.

Rating:

1.0

The former manager opened my unit them failed to closed it properly,when I visited my unit,it turned out he moved some of my stuff yo another unit w/o permission and charged me for women units,my items were destroyed.The new manager is useless, very arrogant.If she work for me she would had been dismissed.

Rating:

3.0

Shipment to destination took a week longer than I was told. On line access to UBoxes did not work, needed to call (and wait on phone) to arrange access

Rating:

4.0

I wish i was still there that my finances couldn't afford to stay until i was ready to leave thanks for everything i hope we can do business again if needed thank you

Rating:

5.0

The website was a bit confusing but the workers were so clear that it made up for it

Rating:

5.0

The people who worked in the office were always very nice and helpful!

Rating:

4.0

I was very happy with my storage experience here, but I don't understand what happened with the security fence, it just went away with no explanation. It really would have been good to explain this to customers, with additional information about the camera system for security.

Rating:

4.0

There is some sort of glitch in the computer system, I had a previous reservation and all I did was change the date but somehow the computer change my unit size and I didn’t realized until last minute.

Rating:

1.0

The manager at the Hyannis location had a vendetta against me and broke multiple laws and codes of conduct. The only reason I’m not presssing charges is because they are a low life and I don’t have the time to show up in court on the cape. 10 out of 10 would not recommend storing anything there.

Rating:

5.0

Corey went above and beyond to ensure I could lease a unit on short notice.

Rating:

1.0

The pick up was great Chris at the West Yarmouth location was really helpful. The issue is that on a previous rental I had. I ask for a one was rental to move my family. I Did so and drop off the vehicle. Only to get charged for a wrong location drop off fee of $213.62 before I was able to use the service again. The issue is I didn’t make the mistake. Ik what I asked for. The manager at the Hyannis store did. After calling and trying to come to an understanding he was not helpful had an attitude towards me the entire time telling me it’s my fault. I tried calling the district manager with the number provided with not help. As a MANAGER He should should’ve provided the necessary information or make sure the information he’s imputing was accurate. Now me a customer had to pay for his mistake. I’m totally disappointed I’m how this issue was resolved and I feel like a big company like this wouldn’t allow poor management to take advantage of their system.

Rating:

5.0

Help me a lot thank you

Rating:

5.0

Great customer service and good all around experience

Rating:

4.0

There was a leak in my storage unit & ruined some of my items. The staff was helpful in the process.

Rating:

5.0

Thxs you so much!

Rating:

2.0

The 1 and only problem with this facility is under-staffing. Plan for minumum of 30 minutes for every visit. Each time I've had needed to interact with staff, they are nowhere to be found. Wait 10 minutes in the storefront for any employee to show up. I even go back in their break room looking for employees. Meanwhile multiple customers waiting behind me too. So by the time the 1 employee shows up and helps a customer, the 4th customer has been waiting 30+ minutes. Plus, its just weird to leave an open store with merchandise and no employees in sight. Staff was very friendly, when present.

Rating:

5.0

Served my needs and will re rent if needed again! Very convenient . Staff so helpful!

Rating:

5.0

All 3 of the employees that I dealt with, were excellent! Clarrisa(?) made my week by telling me that I didn’t look my age. Barbara was a god send. And of course, Joe. Thanks to all

Rating:

5.0

Great place! Great employees!

Rating:

4.0

I think more staff. Very busy facility and only one computer. Staff was very patient and friendly thru the long line

Rating:

5.0

But only a witch named Sarah She took advantage of me Promised me a job in the facility Then made me spent the whole day cleaning inside the trucks 🚚 then made me sweep and moped Then send me home never call me back til these days to get the job

Rating:

4.0

When we were able to get to the manager, the experience was great. There was only one person manning the register/rental desk. This is great if the customers in front of you don't have a problem and need each rental charge explained to them for ten minutes or more. Otherwise you wait and wait...... Just a suggestion. Thanks!

Rating:

5.0

It was very great with uhaul. thank you so much

Rating:

1.0

I paid for a month of storage and then you guys cancelled the service. I want a refund of half a month

Rating:

4.0

Outdoor RV storage will no longer be available at this location. It is unfortunate that we will not have future access to this option.

Rating:

5.0

👍🏽

Rating:

5.0

I don't have anything to say other than satisfaction, storages nice and clean, truck running smooth, and most important, the employees were great , recommended, thank you

Rating:

5.0

None

Rating:

5.0

Called joe at the Hyannis office because I couldn’t open the unit he came out without any hesitation in the cold wind blowing snow falling!

Rating:

3.0

Price is burdensome

Rating:

4.0

Originally I was told if moving out early I would get a pro rated refund but when I moved out on 1/17/25 I was told there were no refunds. I could have left some smaller items in there that I could have moved without assistance at a gradual pace. As a senior citizen this bothered me.

Rating:

3.0

The ceiling pads had deteriorated and fallen from the ceiling

Rating:

5.0

I live some distance from the facility and I had an issue that was unable to be resolved on a Saturday. However, staff was extremely friendly, knowledgeable, and helpful and quickly resolved my issue on Monday with professionalism and courtesy. I am grateful for U-Haul of Hyannis and I would highly recommend them and their staff. Thank you!

Rating:

5.0

The gentlemen that assisted med was very helpful.

Rating:

5.0

The Hyannis U Haul is great they will go beyond there responsibility's and helping you I would recommend them highly

Rating:

5.0

THE STAFF WAS KINDA HELPFUL NOT 100% WHEN I NEED HELP NO ONE HELP ME BUT NOT GONNA HOLD IT AGAINST UHAUL ,THANK YOU.

Rating:

5.0

Staff very helpful and accommodating when i needed to make a switch to a different unit

Rating:

3.0

This facility refused to pro rate 2/3 of a month not used and kept a full months payment. They allowed a partially disassembled vehicle with parts strewn on the ground, loose tarps and fiber board next to my RV. Wind blew material up against and under m the vehicle. Loose metal parts were strewn about.

Rating:

5.0

Barbara and Sarah were always very helpful and knowledgeable. Our experiences over the past year were great. Thank you to everyone.

Rating:

5.0

I had a lot of difficulty renting at the store. I could only do it online. The store attendants said there was no space and I showed them that there was on your website and they did nothing to help me. However, the place is excellent.

Rating:

3.0

Thank you so much for the company's service. I was going through a tough transition all year and the staff were very understanding about my situation. They were very patient while undergoing the entire experience. I can't tell you how grateful I am for your team and their cooperation. Most of all my tardiness. It was most challenging and we all worked together for ultimately a timely and successful outcome. I am more than grateful for all their hard work and help and it was a pleasure doing business with Hyannis U-Haul. I do suggest perhaps more staff is needed as it seems rather busy at times. It seems to place a lot if pressure on the staff to be present where more help could provide faster customer service. Thanks again, Best wishes. Ayesha Windsong.

Rating:

1.0

I notified you in person on Friday September 27th at 3:00pm I had moved out, a female went to my unit to confirm I had removed the lock. When I did not receive a confirmation email I called the next day several times with no answer. I called again several times on Sunday, no answer. I left SEVERAL messages with the number it transfers to, they assured me they sent you a message to call me. On Oct. 3rd I received an email my rent was due. I called the Hyannis office to notify them again I had moved out. I called 7-8 TIMES throughout the day on Oct 3, 4, & 5 , it always transfers to someone else, who sends you a message to call me and that I moved out Sept 27. I received a call from Hyannis office Oct 6 because someone noticed my lock was gone. YOU NEED TO START CHECKING YOUR MESSAGES, OR ANSWERING THE PHONE.

Rating:

1.0

I am a disabled person and they knew that because when I pulled in he told me I couldn’t park in the handicap spot cause I need to get trucks in so I had to move my van and come back there’s five people in line before we had to wait another 45 minutes to get there and they put me in a place where I couldn’t get in and out of the storage area because of the ramp it was so awful one of the worst experiences I’ve ever had in my life

Rating:

3.0

I moved out on 9/13. Payment was automatically made the day before on 9/12. I was hoping to receive a refund for the unused 29 days but I was told that wasn’t Uhauls policy. My question is why isn’t it your policy? My question was escalated to Barbara on 800-468-4285 who said she would look into my request and call me back, bust I’ve not yet heard from her.

Rating:

2.0

Intake was perfect , staff , especially Ronnie were very helpful in getting my wife squared away with my home for the college kid(s) stuff Unit 1077 Hyannis MA However the closure process was not the same experience , we were always checking out on 8/27 for my son’s departure back to college . Not made aware that pre-payment pulled on 8/20 would not be prorated or refunded in any way We expected to be a repeat customer for many years to come with 2 other college age students in the family These terms were never disclosed to us ! Our only recourse is to escalate to the GM when. She is back from vacation on 8:30 Regards Michael Wordell 781-396-6482

Rating:

4.0

I had a long term rental.(over 5 years) There were a few problems over the years, but they were satisfactorily solved

Rating:

3.0

I have a physical disability and I use Uber for my pick up rides. There is no place to sit outside or inside. There are usually likes to the counter and it’s difficult for me to stand in line.

Rating:

1.0

Horrible place for both truck rentals and storage u it’s. I had 10k of items destroyed by water damage from their leaky roofs in storage units. She. Was told I had to throw away the stuff their damaged poor maintained storage units damaged significantly a lot of my belongings. I said they can. So I said you need to fix these u it’s. She said she will. Im sure she says it but does nothing. Like when I rented the unit. She should disclose that their roofs are damaged. I have tons of proof. As I would not have garbage if they took care of the u it’s that they charged a fortune for. Mildew and wet items ruined everything. Then I return the truck and the rude manager chases me down saying I did t clean the truck. So then I clean it. Then they send me a receipt saying I owed gas when I topped it off to the half tank I was given. I only went 87 miles and put in ten gallons of gas. Do the math. Horrible place. They should be shut down.

Rating:

1.0

I got charged a full month's rent for one day even though I came in to your office the same day as I was charged on the autopay to inform you that I would be emptying out the bin the next day and that I had reserved a truck from you the day before. If I had been able to penetrate your phone system, I would have called, but the phone system is useless and I did not have time to come over and had no idea that you would be that inflexible. I rented two bins for about 6 months and paid on time by autopay and this is how you treat people? Not good. I understand this decision comes from corporate, but it was ridiculous.

Rating:

1.0

My belongings in climate control. And to keep them in good shape. But you had problems with you building I have a lot of water damage! It was a mess!

Rating:

5.0

Great facility and I'm only moving out because I needed something in Plymouth.

Rating:

5.0

Thank You To all the Staff at the Hyannis Massachusetts location for being kind courteous always Helpful. I will miss all of You Thank You,Sheila Mowday. P.S. Looking forward to seeing You when I return Home next year.

Rating:

1.0

I fell behind in my storage payments and I asked to have someone help me and they transferred me to somone hire up and she did not help at all . Or even try . These storage people not just U-Haul but every single company is all about themselves none of them help in any way . They don’t except partial Payments cause it will mess up there company amd that never will help customer especially I’m todays economy where everyone is struggle . Very sad .

Rating:

5.0

The gentlemen I dealt with were very nice and helpful

Rating:

2.0

A storm blew off part of the roof on my unit and everything I stored got wet and moldy if it wasn’t in a plastic container

Rating:

5.0

Staff went out of there way to make the process easy

Rating:

3.0

All was well except that our card did not work at the initial move in time and it took a bit to get it sorted out.

Rating:

5.0

I stored my household belongings in climate control for approx. 1.5 years and they are in perfect condition post move out. Staff were great during move-in and move-out process.

Rating:

3.0

All my belongings were Mel dew and had to go to the dump

Rating:

3.0

The facility was great. It was the experience with the staff that brought your score down. One guy was eating a hot dog and said that he didn't have experience with check outs. He then proceeded to be a wise guy and kept jawing about helping me if he was trained. Very antagonizing.

Rating:

5.0

you guys are the best

Rating:

5.0

My unit was not swept and there was a sock in it. However, the two employees that were working 4/14,, were very helpful & friendly. Very good experience.

Rating:

5.0

Dropped off Sunday night only thing is that I am a aliderit when it comes to the email on the Drop off box about go to something like uhaul com/share or something like that.my apologies. I put gas in it to 1/2 tank like I was told to any questions about this text or call me. 774 313 0356 thank you uhaul.i have rented before on many occasions.

Rating:

3.0

U-Haul truck was parked in the spot (very s mall spot for what is advertised) I reserved and paid for. It took over 40 minutes for staff to move the vehicle out of the spot. I went to exit the security gate only to find that a remote was needed to open the gate. I had no idea that a remote was needed. Never was offered. Even on the reservation page.

Rating:

5.0

Barbara was very helpful and understanding of my situation. Thank you.

Rating:

5.0

Everyone was so helpful

Rating:

2.0

Outdoor unit had plastic sheeting lining the ceiling of my unit. It decayed over the years and left fragments of decomposed plastic over everything leaving a mess. Wind came through over the walls with no seal at the ceiling so this caused your plastic sheeting to flap and disintegrate all the more quickly. Terrible design flaw for those outdoor units

Rating:

5.0

Very friendly and helpful group of people. Great storage units and kept very clean.

Rating:

5.0

excellent service from employees.

Rating:

4.0

Some of my furniture got rust damage which I wasn’t expecting. I was told that the unit was climate controlled and supposed to prevent any poor weather conditions from entering. Other than that, the unit was spacious and clean. The staff were very friendly and helpful.

Rating:

5.0

Very friendly, helpful and a convenient location. Thank you.

Rating:

5.0

very nice staff

Rating:

5.0

I need to say this I’m just stable and I parked out front there’s another vehicle beside deer Park there and they were putting boxes in the car and I parked beside him and I pull up farther than them and I go inside I’m still in line waiting waiting I finally go up and some guy comes in at work here and said I have to move my van because it’s in the lane and I’m like OK so I won’t move it which wasn’t easy for me believe me and I come back in and there’s five people in front of me now so I’m waiting and waiting and waiting in line she finally text me again and the girl at the desk was very nice she’s very helpful but the guy who told me the movie was very rude to me he was very rude to me since you’ve got to move it right now so I go to the place now I’m disabled and I got a van in and it’s uphill in a ramp and there’s railing in front of my thing so I can’t put the boxes out there up I got a move him up and then put them in very hard for me and my girlfriend was there and she was so mad that it took so long inside she start arguing with me and we broke up I tell you I will never ever use you guys again and I’m gonna tell everybody about the situation I am disabled I shouldn’t be treated like a second-class citizen

Rating:

5.0

Easy process, clean unit

Rating:

1.0

Poor customer service; bad corporate policies; terrible and stringent policy of locking units after only two days late on a payment; lost hundreds of $$$ because of said policy; complained to corporate _ nothing was done; the only positive aspect was the hours of access & the key fob button. Otherwise, U-HAUL treats their loyal customers like shitheads. Terrible. Terrible. Terrible...

Rating:

3.0

There wasn’t specific information about the split level unit, because when I googled it I had a different understanding based on pictures on a uhaul website (it made it look like part of the unit would be on the ground, and part would need to be accessed by a ladder, like split into 2 units within the unit if that makes sense - as opposed to the whole unit being up a flight of steps). So I couldn’t move one of the items of furniture in there because I was so physically worn out from the move. And I was told in the initial email it would be on the first floor so I had assumed it was the actual floor. I selected it because it looked like it was discounted but really it was just the normal price of that unit, it was confusing. If I had understood I would’ve paid for a first floor unit that was on the first floor.

Rating:

5.0

Staff was knowledgeable and friendly!!

Rating:

4.0

Only issue I had was yet another price increase. Not only with Uhaul but everywhere and at some point you need to stand on principal and say enough is enough. Pricing is out of control and I would prefer to just store it elsewhere than continue to get gauged.

Rating:

1.0

Jake provided some of the worst customer service I have experienced in many years. Jake is rude. He over talks his customers & shhhhed my husband. Jake refused to complete the sale of a storage unit at the counter and told us to back to our car to down load the app and complete the rental ourselves.

Rating:

5.0

Safe, secure. Always helpful, and staff view the extra mile.!

Rating:

5.0

Everyone at the Hyannis location was friendly, informative and pretty awesome especially when my Mom and I needed to rent a truck on the fly to move a bed. THANK YOU!!

Rating:

4.0

Unfortunately, the app was not functioning the evening before move-in, nor the morning of move-in and I was unable to connect with the office due to a phone issue hence the low score. Otherwise the staff at the facility was very helpful specifically Jake, and once I received instructions, the access and move-in and actual storage unit was excellent

Rating:

1.0

Thxs

Rating:

5.0

Initially intended for my daughter moving into an apartment instead dorm living, which made it difficult for us however on your end everything was wonderful thank you so much.

Rating:

5.0

Very friendly and helpful at the Hyannis, MA site

Rating:

4.0

Barbara Kelly-amazing. And her husband. I think the manager-amazing!!!❤️. Some of the other staff especially answering the phone were terrible😡. Clueless and rude. Did nothing to help only hinder my storage-truck rental goals. Hope it gets better🙈. Thank you

Rating:

5.0

Outstanding staff,very helpful,they go out of the way to help you.thankyou

Rating:

5.0

My experience has been wonderful. Grateful for the fabulous staff. Lucky I could even get space. Thank you Devin, Jacob and staff for being so kind!!!

Rating:

4.0

All was good other than the 6 feet ceiling height in storage units. Posses challenges

Rating:

3.0

Was not happy to find that after a snowstorm my storage unit had snow in it. The inside roof insulation had all fallen off. My two laptops & many other electronics were ruined after having sat in melted snow. No one said anything about the unit not being safe from to much rain or snow. Had I known that I never would have taken an outside unit.

Rating:

5.0

They were busy and still took the time and very helpful

Rating:

3.0

‘No’s & average’ for broken gate, not well maintained. So not secure, & misleading. Otherwise, great cust service! They need a raise & more help! Sara was very professional & accommodating, from my call, to in person contact on Fri, 4/14/23. She told me she wouldn’t be there when I arrived almost an hr later, but assured me, Tom would assign me my ‘new’ storage container. Low & behold, she was still there, due to being very busy & the 2 were bogged down w/all kinds of things going on, in & outside w/ppl. They’d even had an auction earlier! Sara was very calm, polite & friendly at all times, to everyone, despite the obviously stressful time she was immersed in...Well after she was supposed to have gone home! Tom was kept busy outside w/just sporadic moments in, to help Sara w/different ppl & issues, incl computer. I had to wait a good hr, myself, so had time to observe everything going on. And pretty much everything did, w/a wide variety of ppl w/numerous requests & problems. Tom was very friendly, smiling w/everyone, & disarming impatient ppl w/his friendly demeanor, as if it was just a regular day at the office. When clearly, it was not. They easily needed at least 2 more knowledgeable ppl on. When I finally got my much awaited storage, I walked right by the swiper, to the gate. I was just going to walk in, to see my spot. So just passed it. Back inside, Sara, finally leaving, told me ‘the yellow post’. But again, I just went for the gate!😂 There were numerous returned rentals lined up I walked around, so I guess on foot, I just didn’t see it. I went in again, now to Tom, holding down the fort solo. Knowing I’d been there a very long time, he finished w/his customer & immediately came out to show me the ‘yellow post’ Sara told me it was on...Before the gate!LOL We both had a good laugh & I again thanked him very much, while telling him how great they both were under so much pressure, when so short handed. I called them ‘the dynamic duo’! And certainly were! They obviously have a good working relationship & their personalities complement each other well. Not 1 being laid back & the other more tense, under stress. It could have easily been 2 nervous, tense nellies, that would have fed into some antsy, impatient ppl waiting. Everyone kept cool, all around. I engaged a couple ppl for distraction, myself. My one complaint has nothing to do with them. The back gate is broken. Wide open. What’s the point of ppl thinking their storage is safe behind locked gates? Especially w/prices stretching some pocketbooks. I’m a senior, myself. My unit is close to that wide open gate. I can easily be seen from well outside it. If I’m there later, do I feel safe w/no one else outside close by? NO! We, as customers paying for a ‘secure’ service, should feel our belongings are safe, yes. More importantly, WE should feel safe, when at our units, alone. Upon my retun today, I also returned scissors I had to go back inside yet again for, yesterday, B/C my new unit had a zip tie on. In a hurry to leave, I forgot to return them! 3 Different ppl were there, w/just 1 client, in an empty place! The 2 guys I spoke with said it was a very slow day. Told them they were definitely needed the day prior! Returned the scissors & asked about the gate. I was told by Sara it wasn’t working right, but I didn’t expect it to be wide open, totally non functional. Both guys said it’s a regular problem w/it. I said I didn’t think it was right & I would be there a lot, solo. And will be concerned. I rented thinking it was going to be secure for both people & their things. I would think U Haul makes enough money to keep their gates working well at all times. Why pay extra for after hours, if you can just go in? Worse, if it’s late, dark & you’re alone in that area of Hyannis. No thank you! I went to Sun Self Storage a couple days prior & no question that was secure. For everyone & everything. They were even less $. UHaul is closer & for $20 more w/all the back ‘n forth w/things, I went w/UHaul. If I’d known there is a regular problem w/a broken gate right at my unit, I would have gone further for $20 less, + a Sr discount & no required ins costing more on top of rental fee. Guess I’m glad I’m paying the extra for ins here, now that I know there’s no gate secure storage at this location. If something happens to a customer, especially at night, cameras, if working, are not going to help prevent it. Especially when so close to the exit. A SECURE gate will. They don’t seem to care it’s a regular issue. I’m retired from working w/NYC crime. It all happens very fast. I’ll see how long it takes to fix. And STAYS fixed, since I was told it may only last a day or 2. And I’ll keep my eye open for another locale I will feel safer at. I need storage for a little while. Same size is no longer avail at Sun.

Rating:

5.0

Staff was friendly and helpful. Storage unit was clean.

Rating:

2.0

I cannot comment because I do not use the store just yet When I using the Then I can comment I don't I do not Put my stuff in as yet But as far as I can see The stores is clean And I love i

Rating:

5.0

I really appreciate everyone attention, the nice lady on the desk was very helpful. I do totally recommend UHAUL.

Rating:

5.0

Always friendly and helpful service. Thank you.

Rating:

5.0

It was easy peasy. Thanks

Rating:

5.0

I’ve been working with U-Haul since 2019. Your staff especially your management team are always nice and courteous and go above and beyond to make sure my experience is stress-free.

Rating:

3.0

Access to storage entry with card horrible, never worked, elevator horrible to raise, been advising Mgmnt for 9 months never fixed.

Rating:

5.0

Any contact was courteous and professional.

Rating:

5.0

It was excellent good job to everyone of you

Rating:

2.0

Renting a storage unit was a painful process. It took 3 calls and 2 trips to the facility. I had the unit for a week and never used it but had to pay for the full month. I was also forced to buy the lock that the staff put on the unit. The experience was awful and I will recommend that no one do business with U-Haul.

Rating:

2.0

i got a sall unit and had 2 movers waiting for another unit. terribly service.

Rating:

5.0

Julie and staff at Uhaul in Hyannis are wonderful!! Would use it again.

Rating:

2.0

The 1st girl who tried to help me, tried. I was under a very stressful situation ,had to be moved out of the place I lived at within 5 hours, a near impossible task. I told her how much stuff and what kind of things I had and at least I got the right size truck. She made no mention of the moving company being out of state and there was no way to personally get hold of them. I was under a lot of stress and not able to navigate emailing them at cetera. The movers were very careful and considerate in moving when they finally arrived an hour later than scheduled. I understand it wasn't their fault as they came from out of state and hit traffic. Would be nice to know that if Uhaul was going to recommend movers they would pick somebody closer more local. The storage unit however was half the size of what I needed. And so by the time I went to move in the next morning the larger unit was no longer available. And so I had to rent a second unit costing me more out of my budget and Uhaul offered no discount no apology no nothing. The 2nd gentleman that tried to help was Grumpy and very snappy, matter of factly with me. I get you probably hear a lot of sob stories but when people are under a lot of stress it would be nice to have more of an empathetic ear.

Rating:

5.0

I always used U-Haul services and I always was happy with them

Rating:

5.0

Muy feliz por lo facil y seguro me gusto mucho excelente servicio

Rating:

2.0

I was a tenant of U Haul for 14 years. 1 Each year my rent went up 2 My roll up door on my unit did NOT work properly for 18 months buttt you still got your $ on a monthly basis. Even as staff and managers were told on a monthly basis I still paid my monthly price and had to endure another rate hike before the door was fixed. 3 Your increase letter always stated the increase was due to daily checks of the grounds a d sweeping between rows of units. I never noticed the area had been swept. I am sorry to say but sometimes the truth hurts. Having to be living on Cape Cod one only has so little to choose from of course.

Rating:

1.0

Only two younger men who were professional and helpful, honest!

Rating:

5.0

Very professional , helpful, courteous friendly

Rating:

5.0

George and Julie were wonderful. Always there to answer questions and give suggestions. The customer service is outstanding. I am an HR consulting high level person and frankly the atmosphere in the office and on the yard is awesome. All friendly and helpful. Great experience and have recommended to many and will continue to do so. Thank you Julie and George.

Rating:

5.0

Very pleasant and helpful staff.

Rating:

5.0

Very accommodating staff!

Rating:

5.0

Julie and staff were exceptionally helpful I needed to switch into a bigger storage and she went above and beyond to make it quick and simple. I called her and she responded right away I'm am pleased that it was that easy.. Thank you

Rating:

1.0

Have been told by management several different things. There seems to be no standard of what information is passed to employees and customers. Honestly never will recommend anyone to use a u-haul facility ever.

Rating:

5.0

Super easy, friendly and efficient check in -

Rating:

4.0

Very accommodating.

Rating:

5.0

in hyannis...Julie is the very best!

Rating:

5.0

Awesomely helpful, kind and professional staff and management! I initially was irritated by having to wait on hold as I had trouble booking online and as attempting to call the Hyannis office directly to see if they could help. George, manager, answered and quickly eased my irritation as well as panic even managing to get a little laugh out of me. I had my issue resolved in very little time thereafter. George was kind and generous. Julie, manager, and Kai, customer service assoc., were equally as friendly, efficient and helpful. Thank you so much!

Rating:

5.0

The staff was very helpful and made renting quick and easy.

Rating:

5.0

This was my second time using this facility for storage. Staff has always been more than helpful in every way possible. Nothing but a great experience doing business here.

Rating:

5.0

There is no electrical outlet near my storage unit It is burned out I need one Thank you for your consideration

Rating:

5.0

Great people, communication with all staff was wonderful.

Rating:

4.0

Not everyone has access to a computer or knowledge of there use!

Rating:

5.0

It was a pleasure working with Julie and George!

Rating:

5.0

Unfortunately, when I had a frozen lock issue I was told “not my problem “ as he remained leaning back in his chair sipping his coffee. People like that have no business directly dealing with customers, guys like that need to be hidden!! Otherwise, no complaints!