Customer did not leave a comment.Robert C.
Customer Reviews for U-Haul Moving & Storage of Hyannis
Hyannis, MA 02601
(Exit 6 Off Rt 6)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KALA N.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Arpad V.
Customer did not leave a comment.Paul C.
Customer did not leave a comment.Robert W.
tried using your app and i thought it worked but it did not. when io went in to discuss with employee he was not helpful and inattentive. this should be discussed with him.Mark D.
Customer did not leave a comment.IAIN B.
Customer did not leave a comment.Derek W.
Answer your phones. 3 times on hold over 30 minutesChristopher M.
Customer did not leave a comment.Luis P.
Customer did not leave a comment.Raymond A. | Overall Experience
I appreciate any process that makes what is otherwise a stressful situation (moving) simple and easy. The in-office team were helpful and nice while the online checkin/ truck inspection was a happy surprise. It was user friendly and thorough.Lisa B.
Eveerything was great. Thanks.JOHN S.
VERY slow.Nathan C.
Customer did not leave a comment.Charles C.
easy excellent serviceJOCELYN P.
Directions for mobile return trucks not clear, but people at the location very helpfulCharles G.
Customer did not leave a comment.Dana P.
Customer did not leave a comment.Benjamin A.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.Willard L.
Customer did not leave a comment.David R.
Efficient Timely ReliableRichard L.
Customer did not leave a comment.COLE S.
The whole online process is a joke.Aaron G.
Customer did not leave a comment.Cordelia R.
Customer did not leave a comment.Thomas T.
I returned the van sanitized and clean. I received it with coffee stains on the steering wheel and dog hair all over the seats. In a Covid world it was not the picture of a germ free environment. I took care of that too. But over-all it was easy booking, simple check in and out. Staff was very professional.Selene B.
I was not instructed on the equipment IE: the fact that you can not back up wit a car on the dolly. Also on of the ratchet mechanisms was defective and would not release once I had the car on the dolly.Benjamin S.
Keep up the good work.RONALD R.
the guys are overly rude and disrespectful.Arthur B.
Checked in and out quickly. Staff very professional. Could not have been better.Richard S.
Customer did not leave a comment.Kevin B.
The desk person was good. The person who received the truck was less than helpful. I asked for a cart twice and received no response.Gregory G.
The agent who checked me out was pleasant, helpful and efficient with time. Compare this experience with your BQE location in Queens NY and it's night and day. I thought â€œwhy aren't the agents in NYC working at this efficiency and speed?â€ I'll answer that: Lazy unchecked, unmonitored, minorities with zero accountability for inconveniencing customers. Management doesn't care. When you get good service like this...you realize how poorly you were mistreated in the past.Milan S.
Great Job , No thoughts on improvement. Just keep up the good work!! THANKSMIke L.
Customer did not leave a comment.John F.
Customer did not leave a comment.Stephan P.
No issues. Smooth, no nonsense service. Rental tech explained things completely and clearly. Well done!Robert L.
they told me of fetors that the people on the phone did not tell me aboutRaymond A. | First Impressions
Customer did not leave a comment.Tom B.
Great customer service Easy in and outWASSIM H.
Hyannis is consistently one of the best UHaul stores I've used over the years. Great service, large inventory of well maintained trucks. Keep doing what you're doing.James A.
I originally scheduled to return the truck at 9:00 AM on Monday, but was told when I picked it up on Friday morning that if I returned it Sunday before 5:00 PM I wouldn't be charged for the third day of rental. We worked extra hard over the weekend to finish on time and when I returned it Sunday at 4:00 PM was told I would be charged for the full three days. Whatever - just get your story straightRichard L.
Everything was great!James T.
Customer did not leave a comment.william A.
Customer did not leave a comment.Xavier T.
Customer did not leave a comment.Derek W.
Staff did all they could to accommodate needs besides the shortage of available units during the pandemic. Appreciate the security of the facility for outside storage. Just wish there was a refund policy for paying and then finding a place to live a week later!virginia g. | Overall Experience
Thomas and his team are all very helpful and accommodating. Moves are stressful and I had some challenges with the moving truck itself. The staff were all very helpful and went out of their way to help me find a storage solution while I await truck repairs. I was expecting to have the situation to be a conflict but I was pleasantly surprised with how willing Thomas was to helping solve the situation with the needed truck repairs. I would while heatedly recommend this U-haul store to anyone considering truck rentals, supplies or storage. Thanks again to Thomas and his helpful and informed crew.David M. | First Impressions
Customer did not leave a comment.August B.
Customer did not leave a comment.Randolph L.
Customer did not leave a comment.David H.
uboxes were not ready when reserved by uhaul chat employee. Movers had to come back the next day. Thomas had promised me the boxes would go out that night and be ready for the movers in the am and they weren't even ready when we came back the next day at 10:00am. You need to credit me for taking two days off of work and the movers wasting 4 hours.Lanette D.
The system and website went down the day we were renting, no email or phone call from customer service to inform us of delay. I had to email them myself to find out what happened and to document we returned the trailer on time. I also had to call them multiple times the next day in order to get through to themGlenn F.
Customer did not leave a comment.Donald T.
Customer did not leave a comment.Keith K.
By getting somebody that know what he doimgRichard U.
You guys make it so easyRobert W.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Luis C.
They forgot to give us the moving blankets and had to drive back from Falmouth to get them. The Truck was very dirty on outside and windows were hard to see out of.. . Agent did not seem to like his job.WILLIAM G.
Customer did not leave a comment.Gjorgji K.
Great Customer serviceMathew C.
Customer did not leave a comment.FERNANDO C.
Person who came out to check the truck in found a candy wrapper (not mine) & instead of putting in the garbage just threw it out of the truck to blow away. Also I was required to bring the truck back with 5/8 of a tank & the line was def over 1/2 (4/8) & he said if I didn't want to incur a $17.00 charge that I would have to take the truck back out & fill it. Sorry but it was definitely very near to the 5/8. I won't be using this location to drop off again & telling everyone that I know not toPhilip D.
Other than having the worst 800 phone service and a terrible, hard to navigate website, Uhaul is a great company.Christine G.
the tank as 7/8ths filled. how am I supposed to fill it to that? I returned a full tank. the passenger side mirror was useless as it flopped all around. fortunately, as i had everything packed, my neighbor gave me an allen wrench to tighten it. finally, it took a half hour to get the truck. your clerk took forever. bad all around service and a rip-off.Paul M.
Customer did not leave a comment.JOHN S.
We used 2 U-store-it containers, arrived on time, perfect size and great price. The New Bedford store was great. A minor glitch was pick up date, but Adam and his crew changed on the fly and saved the day. Kudos I do recommend having two phone numbers from the customer for the pick up date and time verification. I would recommend U-Haul in a heart beat.George H.
Customer did not leave a comment.Marilyn C.
Customer did not leave a comment.Donald T.
Poor signage at facility. Three of us customers were walking around the building trying to figure out where to park and trying different doors to get in. Employees ignore you. Label the entrance. Draw an arrow some where.brian M.
Customer did not leave a comment.Constance B.
Tom took great care of us!Bruce T.
Great staffJames T.
Don't rent from these people. They are always rude, never answer the phone and really don't care about customers. Pretty much the main game in town. U-Haul is just as much to blame. I will definitely go with Penske, Budget, Enterprise, Home Depot, etc. Too many options to bother putting up with BS/crap service from U-Haul "OR" U-Haul Moving & Storage of Hyannis. I own & operate my own business. Customer service (a least being helpful and friendly) is important. This organization doesn't get it.Walter S.
Easy access and clean. However, the individual that was on duty, didn't greet me or welcome me back. Just shouted from a distance "leave the keys in the truck" Wasn't the most pleasant person you'd ever meet. I was okay basically, others might find that behavior rude.KEVIN B.
Customer did not leave a comment.Ronald E.
Employees are always rude and need better help with customer serviceRichard H.
Hi I would like to commend Thomas Ferreira at this location. His efforts to get my trailer set up were excellent and should be called out. Thank youMark F.
Customer did not leave a comment.sheila M.
The Uhaul phone service for the 800 number is the worst of any company in America. The wait time is a minimum of 30 minutes. I'm hopiing I won't have a breakdown on the road, because that wait would be maddening. My guess is that Uhaul probably loses a lot of rentals due to this long, long wait time. Also, your website is very confusing.Christine G.
Staff at the desk in Somerville were pretty bad.Richard S.
Truck was picked up with a "check engine" light on. Power steering pump was also squealing and was clearly on it's last legs. Truck was clean.Christopher K.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.chris M.
Gas was not full when picked upKYLE P.
Customer did not leave a comment.Brian B.
Great customer serviceDOMINGO P.
Customer service representative Thomas was exceptionally professional and polite. Great job!John I.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.Joseph S. | Online Move In
Customer did not leave a comment.Robert L.
Customer did not leave a comment.David P.
We tried calling multiple times on Saturday, March 27th and waited for extended periods on hold but no one ever picked up. Very frustrating.BRIAN B.
The guy they checks you in always is so unfriendly second time same personality - seems to hate his job.BEVERLY K.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.fred m. | First Impressions
Thank you Uhaul of Hyannis MALEE CHARLES P. | Overall Experience
Customer did not leave a comment.Stephen D.
Thomas was excellent during my pick up. He was friendly and everything thoroughly.Thomas M.
Customer did not leave a comment.William D.
While in location office the staff member behind the computer working with me was beyond rude and disrespectful. If I was not in an emergency due to losing my home because of a fire I would have gone elsewhereDorothy H. | First Impressions
Customer did not leave a comment.John D. | Overall Experience
I appreciate the service as well as the convenience of the facility, the ease of entering and exiting was really helpful.Robert W. | Overall Experience
Devin was awesome...he was clear and concise in explaining ALL the details...very friendly yet very professionalLORRAINE K. | First Impressions
We have rented from U-Haul for many years in the past (15+ years). This time was difficult due to availability (not U-Haul's fault). However, I want to point out the description for what fits in a 5 x 10 x 8 outside storage is definitely inaccurate and I caution others. The description lists items that will fit but leave out there is no room for anything else! (Boxes, personal items, fans, etc.) Trying to find a larger unit and check daily but so limited during this pandemic! Would still recommend this facility.virginia g. | First Impressions
The best! Efficient, professional, great communication, great units, easy process.Sandra N. | Online Move In
Customer did not leave a comment.luigi c. | Overall Experience
The CSR who assisted us had a poor customer disposition. Attitude was HORRIBLE! Wouldn’t recommend Hyannis location unfortunately.Marshall L. | Overall Experience
Customer did not leave a comment.Darren S. | Overall Experience
staff was very sweet and helpful....much appreciated during this stressful timepaula l. | First Impressions
Access gate has been broken for months !Stephen M. | Overall Experience
Very happy the way I was treated, good customer service.Sharon and Howard B. | First Impressions
Customer did not leave a comment.Daniel D. | Overall Experience
Customer did not leave a comment.LAUREN B. | Overall Experience
Everyone was very friendly and helpfulPamela J. | Online Move In
Customer did not leave a comment.brianna o. | Overall Experience
Did not have a first-floor unit available for storage as I was told previously. what I showed up at the facility they had a hard time finding a room for me to use get it ended up being call the second floor which is very inconvenient for the going up the stairs because I was moving by myself.the whole plan was just to back up the truck into the unit and unload but that wasn't the case.. the staff laid it on the computer. But I think they oversold. So I ended up with the unit smaller that originally planned as well as on the second floor. Made for a very long day.JOHN B. | First Impressions
Customer did not leave a comment.Stacey G. | Overall Experience
Elevator needs to be replaced. We do not get paid to advertise Uhall we are not an advertising agency.Gerald H. | Overall Experience
The room I rented was the last one. It had a cut out in it. No big deal. It was indoors and my furniture stayed nice and dry. Well lit. Easy access. Thank you for the last minute hook up.Joseph W. | Overall Experience
Customer did not leave a comment.dilia a. | Overall Experience
Customer did not leave a comment.Earl d. | Online Move In
Customer did not leave a comment.lindsay n. | First Impressions
Very helpful counter guy. I wish the outside lanes were marked - had to drive around a bit and search for the right row of units.philip d. | First Impressions
I had a storage for about a year and a half it was on the second floor. There was always an issue with the elevator,this is a storage facility the elevator is necessary. I guess next time only take a storage on the 1st floorCharles T. | Overall Experience
The unit was WAY smaller than the CS rep said it was. I was told it could fit a 4 Room house inside it, it was a closet. When i got to the unit there had been clear damage to the front door. The handle was completely rusted and i was (and still am) unable to access the unit. There was also a giant dead Hawk lying right next to the unit. When i called to find an alternative unit nothing was available. I had to find storage with another company. I will be cancelling this reservation and expect a refund for the first months fees as i have been unable to access the unit entirely.Daryn R. | Online Move In
Customer did not leave a comment.Karen M. | Overall Experience
I would, without hesitation recommended this facility to anyone looking for storage. The staff was extremely accommodating, professional, and cordial. In my case they went above and beyond, and I’m very grateful.Michael C. | First Impressions
Moving is never easy, but you guys take the edge off of it. The fees for moving helpers do seem a little high. Keep up the good work.Roy C. | Overall Experience
Customer did not leave a comment.Randall C. | First Impressions
Only one person in the office with a huge spaced out line, then he had to go outside and help someone - waited over 30 minutes to let them know I no longer needed my rental space.chesley c. | Overall Experience
Customer did not leave a comment.Meg G. | First Impressions
Customer did not leave a comment.Donna S. | Overall Experience
My only problem was the double reservation on a storage unit. I reserved over the phone and someone else reserved as well. Therefore, there wasn’t a unit that I expected.clara a. | First Impressions
Thomas and the Crew Are Amazing! 5 Stars! All who work there are very helpful!James D. | Overall Experience
Everything went well in the years I used your facilities .I Will recommended it to anyone Thank you.frank r. | Overall Experience
Customer did not leave a comment.Lynn W. | First Impressions
Customer did not leave a comment.Julie M. | Overall Experience
The property was very easy to get into and out of the staff was really awesome even though they seem to be experiencing a shortage of staff for several months. There was a leak in our storage unit which did not damage any of our property so I did not report it or claim any insuranceJUSTIN P. | Overall Experience
Very safe and sanitized truck..pleased with customer service and happy to be a repeat customer.Debra t. | Overall Experience
Customer did not leave a comment.jessica m. | Overall Experience
Customer did not leave a comment.Jessica M. | Overall Experience
.Debra S. | Overall Experience
Great peeps 100 percent plusMark F. | First Impressions
Thomas Ferreira was very professional. I had a great experience with uhaul.andrews s. | First Impressions
We were storing our living room furniture due to an emergency eldercare issue. Just back home. Acid test "no musty smell or other odors" Sight is very clean. Staff helpful. VG security, easy to usemichael s. | Overall Experience
The service we received at Uhaul was excellent. The person who helped us was very attentive and gave us service that exceeded my expectations.kyndal m. | First Impressions
Your employee Darren gray was very helpfull went over everything I need to use you facility and walked me through the 3units to explain size that I needed . Thank youelaina k. | First Impressions
The location and easy access made it very convent...susan f. | Overall Experience
xLinda P. | Overall Experience
General Manager was fantastic! Thank you for the great service.Stephen S. | Overall Experience
Karen Roderick and staff are an asset to your company!JOHN V. | Overall Experience
Before going to u haul I checked rating and I saw that a lot of customers had a good experience with Karen so I had to see and she was excellent very professional at her job another satisfied customerCurtis L. | First Impressions
Friendly staffDennis H. | Overall Experience
Awesome customer serviceDavid D. | First Impressions
The staff was extremely helpful and really friendly.Ana T. | First Impressions
Monthly fee increased, and with increase came limitation and cessation of 24/7 access. Why I pay more $ for less service?Next,tech is severely dated and many errors occur, and u r billed 4 these errorjeffrey b. | Overall Experience
No commentanne a. | Overall Experience
ConvenientLEWIS H. | Overall Experience
The staff at that location are very pleasant and very helpful. Easy to work with... Quick problem solving.. Really really great customer service..Eloise S. | Overall Experience
Karen in Hyannis is a true asset to your company!!!JOHN V. | First Impressions
My experience was difficult, frustrating, not efficient and extremely disappointing. I will never do business here again nor would I recommend to anyone I know.Brooke T. | Overall Experience
All the staff has been helpful, responsive and professional. And kind. It was a pleasure using your facility, and I would use it again because of the staff.Priscilla S. | Overall Experience
Everyone there was very friendly and helpfulPat S. | Overall Experience
The only thing we did not enjoy was that the price of our unit rose about 5 times in 2 years. It would have been better for us if the price stayed the same.isabella h. | Overall Experience
trouble with lock on storage unit. Staff helped immediately. Great, knowledgeable, patient, friendly staff. A major bonus!! would like higher ceilings in units so one can fit more.leah k. | First Impressions
Excellentfred m. | Overall Experience
Karen is wonderful, very helpful & caring!krista s. | First Impressions
They want to much information to rent a unit.. more information then opening a bank acountclaudiA F. | First Impressions
I wish that the truck had been available in Hyannis (26 foot). We were told the day before by someone/somewhere from UHAUL that truck would be available from East Wareham. This was an inconvenience.valerie s. | Overall Experience
U Haul was awesome helping us move furniture and artwork from Geneva Illinois to Martha's Vineyard, MA. The U-Box concept was the most financially viable option.John F. | Overall Experience
The employees at the Hyannis location were awesome too couldn’t believe how family like they were too me I’m sad I have to leave but they will come back in a heartbeat because of there friendliness.Marc J. | Overall Experience
The crew couldn't have been nicer. My appalling memory made it necessary for them to answer the same questions several times, which they did graciously. They also gave me a deal without my asking.chris d. | First Impressions
I had bryan at hyannis mass store help me and he was very professional and knowledgeable with any and every question i had. He made my experience at Uhaul hyannis very pleasant.mary b. | First Impressions
The staff and facility was outstanding. Thank youjoe d. | Overall Experience
Everyone was very helpful and informative.Staci E. | First Impressions
The staff was always friendly and helpful. Will definitely store again if in need of storage.john f. | Overall Experience
Brian was great & helpful, who I dealt with on a regular basis. Had an awful problem w/rodents & damage to quite a bit of my storage. Just about every carton & box was chewed open & rat droppings wealison k. | Overall Experience
Great.Ramose T. | Overall Experience
Good customer service. By gentleman checking me in.KENNETH S. | Reservation
Thank you, I’ve been a customer on & off for many years & it’s always a great experience! Staff is terrific! -Krista Shamonkrista s. | Overall Experience
Staff was always helpful and access and security was top notchandrew g. | Overall Experience
We were very pleased with the service at Augusta,ME U-Haul. People were very courteous and efficient. They even found a closer drop off point in S Yarmouth,MA for usGreat people in Augusta, ME U-Haul!Tom K. | Reservation
Very friendly and helpful staff.COREY M. | Overall Experience
Michael V. is the best employee you have, he is very polite and professional.ANNELIESE C. | Overall Experience
You guys rock! You all were very helpful, polite and professional!andrew b. | Overall Experience
The service from the call center was excellent and I had to call twice for my own reasons and each time the representative was excellent as was my check in service at the Hyannis MA store.CATHERINE M. | Reservation
Brian, in Hyannis, who I dealt with multiple times through a long moving process, is outstanding, one of the best in the best in the business-knowledgeable, friendly, and gets things done.OLGA H. | Overall Experience
Very helpful, made completing our move a breeze.Morgan W. | Overall Experience
Friendly Professional Honest I will recommend 100% to everyone!!!daniel d. | Overall Experience
Awesome staff!!!!!luanne r. | Overall Experience
Every thing was great except for all the seagulls making a mess on my camper.peter s. | Overall Experience
very helpful and organized. I would not hesitate to use the same facility in the future if needed. would recommend it to someone else without a second thought.warren w. | Overall Experience
I actually moved out of the unit in 7/7/2018, so I’m not sure why I received emails saying I owe money when they told me I wouldn’t be charged. As long as it’s closed now and I don’t owe anythingEmmaline V. | Overall Experience
Very helpful. For a first time user, I wish I'd been handled the same way when I made my reservation. Folks at the departure location in Minnesota and the arrival location in Hyannis, Ma were GREAT!Sheryl R. | Overall Experience
Very helpful and efficient.Brianna N. | Reservation
Staff was very kind and accommodating throughout the reservation process.Phyllis M. | Reservation
Very nice staff Very helpful Will use again if necessary H hickokhilary h. | Overall Experience
Staff was always friendly and knowledgeable. Location is convenient. The store has plenty of supplies.Janee W. | Overall Experience
Very friendly and competent staff. Excellent security system. Thank you very much!david w. | Overall Experience
Very accommodatingBarbara B. | Overall Experience
I rented an outside parking spot for my cargo trailer and camper for over 2 years. The lot was redone last year and looks great. Tom the manager has really improved the service.DOUG S. | Overall Experience
It was a convennient place. The concrete going out of the big garage door needs to be leveled.JOELL O. | Overall Experience
Staff not familiar with UBOX process, it was an issue every time we picked up a new box. And our boxes were not on site the day we arranged 2 pick up. Result - 2 days lost wages. NOT a good experienceRachel D. | Overall Experience
I called another place for storage and they were very rude, I called your facility and the lady that answered the phone helped me every way she could. I am very pleased with everything she did for me.Crystal P. | Overall Experience
A pleasure to do business with!Michele M. | Overall Experience
I called the 1-800 number and asked for RV parking. I was told that there wasn’t any available. I drove to the store and spoke with the great people at the store. She said there was RV storage.Greg C. | Overall Experience
A great expe!rienceKAREN G. | Overall Experience
Great service ,great staffdebbie N. | Overall Experience
I would definitely rent a storage unit again from UHaulJacqueline S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!