The employee was excellentJeanette S.
Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called 4 times the week the U box was to be delivered to ensure my college student would receive the U box as ordered and scheduled. Each time I was re-assured. U box did not get delivered. The delivery person said it was not on the schedule and did acknowledge it as a Haul error. He did go out of his way to deliver that afternoon but pressured my daughter to have it emptied ASAP so he could come back to pick up. Moving team did not arrive as scheduled through U Haul and she was left on her own to empty the U Box until the moving team arrived late. Very stressful day for everyone involved.Christine N.
Customer did not leave a comment.Erik H.
Customer did not leave a comment.Hubert W.
Customer did not leave a comment.Rodney W.
Very customer focused great experienceRobert A.
Customer did not leave a comment.Yolanda D.
Customer did not leave a comment.Danielle R.
Customer did not leave a comment.Kristopher B.
Customer did not leave a comment.Ralph S.
Customer did not leave a comment.Tara M.
Customer did not leave a comment.Dennis C.
Great friendly employeesWilliam W.
Kaylin does an excellent job of meeting our rental truck needs month and month. She is very personable and reliable! Our truck is ready and waiting for us when we arrive. We appreciate the staff at this location.Gary T.
Customer did not leave a comment.Michael S.
freindly staff. treated me above and betondDAVE D.
Customer did not leave a comment.Rodney N.
Train employees to actually show customers how to load, etc. Upon pickup, the employee walked with me outside, placed the car dolly onto my hitch, and walked back inside. No help with ANY instructions at all! Heavy set African American male, dreadlocks. Nice enough guy, but lazy and didn't care about my safety, the safety of the general public, or the equipment. I have used this location before, and they are not the best.Timothy L.
Customer did not leave a comment.Allen P.
Great customer service awesome staff. Great job to all!!!!Tim P.
Customer did not leave a comment.APRIL M.
Customer did not leave a comment.Richard M.
Friendly staff. Great job.Stacey H.
Customer did not leave a comment.Roger V.
everything was great! :)Amanda T.
Good experience.Deborah R.
When I scheduled for a pickup at the location in council bluffs manawa the operator stated that there was not a pickup there they'll update me to attend foot U-Haul so when I showed up there somebody was just dropping off a pickup and they said that I can go ahead and use that pickup it was not cleaned up there's a receiver hitch on it and I didn't notice damage to the right front we took it without adding insurance on it it was a very windy day it blew off the right front fairing like the plastic trees weren't in place maybe been loose and the wind blew it back into the tire causing damage we did not notice till we got back to the facility now they're wanting to charge us for that when it should have been mother nature or failure and product. The truck was not washed had a quarter of a tank of gas had mud in the back of the bed when I returned it had a half a tank of gas.Michael T.
Customer did not leave a comment.Jessica M.
Customer did not leave a comment.Rhonda C.
Process was super easy and the staff was excellent!!kyle K.
Customer did not leave a comment.Jake H.
It was refreshing that the employees were extremely friendly and courteous on both the pickup and drop off.Robert B.
The staff was awesome!!! The trailer I pulled was clean and operated superbly. I cannot say enough. Thanks Michael for the above and beyond Uhaul experience.Tim P.
Customer did not leave a comment.Cheryl D.
Customer did not leave a comment.MATTHEW M.
Very good people and very very helpfulJim M.
Customer did not leave a comment.paul E.
Customer did not leave a comment.shane B.
Not as clean/new as the pickup location, but good enough.Patrick R.
This store is very very good. (Council Bluffs) Drop off in Storm Lake was a disaster Very rude bitchy it was terrible never ever stop there again she needs customer care program she slammed the door bitch and told me I make her job difficult. I could say more bad bad things !!!!!!!!!Jim M.
Customer did not leave a comment.Tom R.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Julie S.
Customer did not leave a comment.nicole K.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.ITALIA W.
The store opened hour late. However few workers showed up and ran around g tying everyone taken care of in short order. One was there on his day off. That was appreciated. After check out. I returned with breakfast for them. Felt they deserved it. !Kandy H.
Customer did not leave a comment.aaron J.
Staff was friendly courteous and efficient.DOUGLAS R.
Customer did not leave a comment.Joshua M.
Customer did not leave a comment.Reni R. | First Impressions
Great experience especially the guy that delivered it and picked it up, was very professional and nice!Kyle O.
Customer did not leave a comment.cindy E.
Customer did not leave a comment.Dillon H.
The young African American gentleman who checked me in was wonderful. He's helped me before and he's always prompt, courteous and pleasantCATHY B.
Customer did not leave a comment.Shawn A.
Very unprofessional and said on thing yet my card was charged an additional 8 dollars.Shane R.
Customer did not leave a comment.James D.
Nothing. It was a great experienceAnita O.
When we walked in to return the truck, both employees looked at each other like who was going to take us as customers. When asked if we wanted a receipt the lady signed and walked out to the truck to do an inspection. The man stayed inside the shop and leaned on the counter playing on his phone. When my husband was trying to asks questions, he seemed to ignore the questions. Was not very good customer service and I felt like a burden for dropping off the size of truck we did. Both employees seemed to have a problem with the size of truck.Devon H.
Customer did not leave a comment.sylvia A.
Customer did not leave a comment.sylvia A.
I work nights & there fore sleep during the day. I would like later access. The world doesn't revolve around my schedule though. It's all good.David C. | First Impressions
Customer did not leave a comment.Terry L. | Overall Experience
Customer did not leave a comment.Larry C.
Very friendly and helpful.Jim M.
Customer did not leave a comment.William M.
Customer did not leave a comment.Linda G.
I tried to use the app to check in the truck when I returned it after hours, but when I had nearly completed the long process, it quit. I restarted twice, then I have up.GRANT A.
Customer did not leave a comment.Steve D.
Everyone was friendly and helpful and honest. I would use them again.Pamela T.
Customer did not leave a comment.morgan H.
very good & fast serviceDwayne M.
Customer did not leave a comment.diane d. | First Impressions
I'm terrible with names but the gentleman that I worked with was wonderful. Super helpful and easy to work with!!Cathy P.
Terrible customer service. Vehicle I reserved was given to someone else. Dog hair and dirt on dash board. Very poor experienceTrenton P.
I'm not sure you can improve on my experience. The employees were fast, very friendly, and helpful!Sean R.
Customer did not leave a comment.Devon W.
Well run locationFred H.
Customer did not leave a comment.BRENDA D.
I just want to say that Michael the guy who drops and picks up the UBox is the best asset UHaul has. He is prompt, courteous, always friendly, addresses you with a yes ma'am and he is very adaptable to your needs. I cannot say enough good things about Michael ten stars for Michael â¤ï¸Ellen M.
My go to for truck and trailer rentalJames M.
It was quick appreciate itCHRIS B.
Staff seemed to have a conversation going on a cell phone while processing my pick up. Just seemed unprofessional.Katharine W.
Very friendly and helpful!Mark S.
The staff was well trained and very helpful.CRESTINA P.
The rear tire made so much noise we were worried it was going to come off or have a blowout. A total traumatizing trip. Also the drop off location was horrible. There was no place to park a 26 ft truck. I had asked to drop off at a location on Hubble Avenue, which is the old KMart store which has a huge parking lot. I was told the location on se 7 was closest. Then I get a call from uhaul asking me where's the truck and was late dropping it off when I had a one way. Such an ordeal.gail T.
The back of the truck was filthy...cigarette buts and just generally dirty. Equipment was old but ran decent. Did the online check in but still ended up waiting quite a while to pick it up.CHRISTINE P.
Customer did not leave a comment.FRANK W.
everything was excellent thank youNORMA K.
Didn't really see a need for improvement. I suppose a way to improve would be free Steak for every customer otherwise was a great experience.HARRY M.
Gracias a louis (Luis ) que me asistió en todo momento un excelente servicio al clienteNORMA K. | First Impressions
All was as expected, no issues. Excellent helpSTUART B.
Customer did not leave a comment.Roger S.
Customer did not leave a comment.PHILIP J.
The low beam headlights did not work. Manager took care of issue very professionally once made area of. Your lucky to have this type of employee.John H.
Customer did not leave a comment.RHONDA J.
Very nice, friendly, and understanding. Would recommend.Kara S.
The computer system was glitchy, but ultimately workedSARA W.
Customer did not leave a comment.Christina S.
I have nothing to suggest. They were fast, friendly and very competent. Ty.SHELLY H.
Everything went extremely smooth! Picking up the truck was quick and easy. And they saw me pull in for drop off and came right out to finish up the inspection so I could be on my way. Excellent experience!!Kristina C.
Customer did not leave a comment.Zachary M. | Overall Experience
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.ANGELA P.
Customer did not leave a comment.Reba R. | Overall Experience
Customer did not leave a comment.Oathie R. | First Impressions
Customer did not leave a comment.Matthew K. | Overall Experience
Customer did not leave a comment.Matthew K. | First Impressions
The only thing that was gross was the used Condom that I found. I appreciate that you looked at the cameras to see who likely shoved it in the unit. You all were helpful and great to work with.Natalie E. | Overall Experience
My belongings are kept safe and the gated entry love itMATTEW O. | Overall Experience
The restrooms were extremely clean. Very friendly staff.Chuck W. | First Impressions
Customer did not leave a comment.Craig K. | Overall Experience
Customer did not leave a comment.christy g. | Overall Experience
The lady who helped me was and always has been so helpful and always jumped on any thing I needed without hesitation. Always listened to any thing I needed and without hesitation always helped and with out time passing by or having me come back or call back, she's always fixed or resolved any issue immediately." My storage and belongings were equally as important to her as much as they are to me. " It's how she always handled it. U-Haul manawa is def. A great place that's definitely all for the customer and lending a helpful hand. Thank you guys... I'd recommend Uhaul manawa to anyone needing a safe secure place to store your life. Worry free Very secure Very convenient Location is perfect !!Amanda C. | Overall Experience
I still have a big storage with you & im very satisfied with the storage I will always be doing my business thereKimberly P. | Overall Experience
Customer did not leave a comment.Natalie E. | First Impressions
The cost of the unit and the lack of cleanliness would be why I would not recommend this facility.martina h. | Overall Experience
Excellent service as well as exceptional customer service. Best experience I've had to date.Sarah A. | Overall Experience
Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.Devin O. | First Impressions
Customer did not leave a comment.HAYLEY M. | Overall Experience
Customer did not leave a comment.Kalala L. | Overall Experience
Customer did not leave a comment.jacob d. | Overall Experience
Customer did not leave a comment.Tabitha W. | First Impressions
The gate was open or broken most of the time. I was paying extra 10 dollars a month for a key to have access after hours and it was broke most of the time. They should of took that 10 dollars off my account knowing that the gate was broke The card reader really never worked. The staff was always very helpful and polite. I didn't like the fact that almost ever 6 months my rent would go up because uhaul did work to the property I shouldn't have to pay for uhaul to upgrade their property. I was there 6 years if anything I should of got some kind of discount.. One of the main reasons I got all my stuff out is because the cost always going up and I couldn't even get a discount when I rented a truck.Emily A. | Overall Experience
Friendly staff was helpful, and despite a skin condition i have that normally garners negative reactions from many staff members elsewhere, here i was never treated less than any other customers. Even when i broke a key off in my lock, the staff was helpful and friendly for/to me. Definitely suggest this over all other storage options in council bluffs. Alsothe first month rent free after renting a uhaul truck was immensely helpful and a wonderful option i hope stays part of the business model.Cory K. | Overall Experience
Customer did not leave a comment.Nicole S. | Overall Experience
Customer did not leave a comment.Kalala L. | First Impressions
Customer did not leave a comment.Steven P. | Overall Experience
Manager is amazing. Very helpful.Kristen G. | Online Move In
Customer did not leave a comment.candace w. | Overall Experience
Customer did not leave a comment.jeff t. | Overall Experience
Customer did not leave a comment.Doug M. | First Impressions
Customer did not leave a comment.Shannon H. | Overall Experience
Customer did not leave a comment.Transitions by Craftsmen (. | First Impressions
Customer did not leave a comment.jeff c. | First Impressions
Always very satisfied with the service i receive from the uhaul company in manawa. They have helped me out and are very friendly and helpful.TANYA M. | Overall Experience
Nice and clean and good to see it open 24 hrMarvin B. | First Impressions
Customer did not leave a comment.Karen N. | Overall Experience
Customer did not leave a comment.Sara F. | Overall Experience
Customer did not leave a comment.Nicole S. | First Impressions
Customer did not leave a comment.Michael W. | Online Move In
Customer did not leave a comment.Courtney A. | Online Move In
The young lady was very friendly and extremely polite.bernadette w. | First Impressions
Always had great and friendly service here.Scott M. | Overall Experience
Overall we had a good experience. While our contents got extremely dusty while in storage, when we closed out the unit and discussed this with the manager she was quite understanding about this and the other minor issues we had experienced and went above and beyond to correct the issue.SCOTT J. | Overall Experience
Kaylin and the other employees were pleasant and helpful.Kenneth M. | First Impressions
We could not even lock our unit. After being told it would be taken care of multiple times, we tried accessing our unit 4 different times and we were unsuccessful. We still have yet been able to access our unit to move things in.Aaron K. | Online Move In
The staff and the management are very knowledgable, helpful, and friendly on every visit. I most definitely would and will recommend UHaul to friendJames R. | Overall Experience
Customer did not leave a comment.kenneth c. | First Impressions
The entire team was dedicated to providing great customer service. My move was not easy and they were very accommodating to my changing needs. Even when it meant that I had to go to another facility, they were understanding and helped me out. I’d recommend this team to anyone. They helped make up for a poor experience I had in North Dakota. Thank you and great job!Trevor M. | Overall Experience
I rate the manager’s performance at 125%. Staff is friendly too.Andy B. | Overall Experience
The access code is inside the sliding gate?Kirk K. | Online Move In
Customer did not leave a comment.RANDALL C. | Overall Experience
I have always rented a Uhaul at this location and the staff is amazing and Very respectful. When I rented a storage unit from them, it was clean. They always were very nice. If I need a storage unit or Uhaul in the future I’ll definitely go to this location.Amanda B. | Overall Experience
Great staff! Efficient and courteous as can be.Sean F. | Online Move In
Customer did not leave a comment.KIRK A. | Overall Experience
Customer did not leave a comment.DUAINE M. | First Impressions
Thank you and I will definitely recommend people to youSylvia N. | Overall Experience
Customer did not leave a comment.Becky W. | First Impressions
Customer did not leave a comment.Deborah A. | Overall Experience
Customer did not leave a comment.Richard H. | Overall Experience
If I or anyone I know need a storage unit or a truck I would highly recommend this facilitybrad v. | Overall Experience
Robert was very good to work with and very helpfulbrad v. | First Impressions
Robert was very helpful in making the selection on the right sized unit to rent.Richard H. | First Impressions
Customer did not leave a comment.Darren O. | Overall Experience
Wish hours were like an hour later . Much easier since most people don't get off work till 5 or six anyway.Krystal F. | Overall Experience
They were very helpful and everything went smoothly.TJ T. | First Impressions
Extremely helpful in getting me on the road. Above & beyond accommodating!Virginia P. | Overall Experience
Above & beyond helpful. Robert & friends were super!Virginia P. | First Impressions
Lost my reservation. Agent was not able to accurately advise on what I needed. Driveway in front of the storage unit was VERY icy.Melissa C. | First Impressions
Serve was excellent. Facilities are well maintained.Tiffany C. | First Impressions
All locators I used were extremely helpful and cooperative!Elizabeth B. | Overall Experience
Always helpful, friendly, and professional staff great prices I’ve dealt with uhaul for awhile and if I needed to would go right back great pricing great staff making life a lot easier.Mike W. | Overall Experience
Uhaul staff and equipment is always in hreat condition with meLINDA C. | Overall Experience
Robert was great. He was literally running the show as others worked the desk at check out. Very efficientstephen n. | Overall Experience
The manager made my experience the quickest & easiest I've ever had with U-Haul!SHERRI S. | Overall Experience
Very pleasant staff easy to work with and met all my needs.kelly w. | First Impressions
Robert was so helpful and nice! So was the guy in DM -Gail S. | Overall Experience
Awesome place!STEPHANIE N. | Overall Experience
very convenientJack J. | Overall Experience
The storage unit was easy to find, had plenty of space and was clean.Augusta C. | First Impressions
Outstanding customer service. All employees were professional and helpful.Randy M. | Overall Experience
Everyone was so incredibly helpful.There were several logistical worries that needed to be worked out; and U-Hauls staff was brilliant in alleviating all my concerns. Thank-u!Jeanette S. | Overall Experience
Very helpful!Gail S. | First Impressions
Mr Danner was super awesome and helpful!Gail P. | First Impressions
Good peoplePatrick M. | Overall Experience
Absolutely fabulous service. I didn't get the name of the gentleman that helped me, but he listened patiently and helped me come up with a storage solution! Thank you!Jeanette S. | First Impressions
Great service from start to finish.jerry c. | First Impressions
Great location with excellent staff.Michael B. | Overall Experience
Good customer servicesJuan L. | First Impressions
Very professional, smiled great customer serviceMindy M. | First Impressions
He was a new employee but was knowledgeable and helpful.Freddy H. | First Impressions
Good peopleRay B. | Overall Experience
The staff at the Council Bluffs’ office were super helpful and friendly! I highly recommend them!kirk C. | First Impressions
Thanks for delivering I-Pod a week early!betty t. | Overall Experience
Best in area hands downDane B. | Overall Experience
Staff at this uhaul location in Manawa was very helpful as well as understanding. I would definitely recommend this location to anyone.Josh C. | Overall Experience
I was pleased with the service I received from this place along with the convenience of there mobile u box it worked perfect for my move thanks I highly recommend this company and there mobile u boxSam R. | Overall Experience
There was always new staff everytime we stopped in. Some were not friendly and would argue with customers. That's when new staff would show up. Feel like I never saw the same person twice.STEVEN C. | Overall Experience
When I went to get things from my storage unit there were screws on their road, needles to say I ran one over that cost me to need a new tire and $216. I'm A single mom i can't afford this crap!! Verycarrita s. | Overall Experience
These people here have been great to me help me out a lot I'll continue to do business with themRay B. | Reservation
Excellent service including pick up when doneronald Linda b. | Overall Experience
Did have a problem paying over the phone. Employee said payment went through when it didn't.Adrian S. | Overall Experience
This email is not Justin t. Quit emailing me bills.Adam C. | Overall Experience
Staff was excellent and facility and equipment was good. Small glitch with the check out software, it overcharged significantly the first time through but was corrected when I pointed it out.rick s. | Overall Experience
During heavy rains water got in our unit. We kept things off the floor so nothing was ruined.sherlene e. | Overall Experience
UMMM, let's see if I can type something with less than 200 characters. Well I was given a small on end space. it was convenient enough for me to get in and out when needed. The staff was helpful. Thnxdavid j. | Overall Experience
Great ExperienceJOEL D. | Overall Experience
Grounds & office were clean but the amount of dust that accumulates inside the storage unit is was extreme. Access hours not always convenient.FRED L. | Overall Experience
The girls working were great very friendlyBRENDA C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!