Max was great to work with and fast service.
DANIEL ZCustomer Reviews for U-Haul Moving & Storage of I-80 & Manawa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast and great people willing to help you out
JAY CI had a great experience, customer service was great
WAYNE KThe gentleman that helped was very nice and helpful. I would work with him again.
YETVAT BThe truck we rented had side mirrors that could not be adjusted to be usable. They would move but then pop back into the position. Otherwise all was good
SUSAN BTrailer was kinda dirty. The outside of the trailer just makes the trailer look ancient. Overall my customer service interactions were amazing 10/10, the employees here deserve raises for their upstanding customer service!!
Bailey DTy
JASON LThe people were very kind and made my experience enjoyable.
JOHN OMake sure fluids are full. This truck did not have windshield wiper fluid. This caused a problem when I turned on wipers, it got to the point where I couldn’t see. Stopped and bought fluid and it took the whole gallon. Message came up that right front tire needed air, I put air in and light never went off.
JAMES BCustomer service was good. Process was quick, easy and efficient
COURTNEY JQuick, pleasant, and helpful. Wished us a happy new year with a smile. Very grateful!
ROSLIN RHonestly this was the best and easiest interaction I've had with uhaul. The employees here are extremely professional and highly knowledgeable, please do everything in your power to keep these two here! I wish I rembered their names, but there was a gentleman and a lady when I came to pick up the trailer. Such wonderful people!! I believe these two will go far if given the opportunity.
BAILEY DMax and Tina were so Amazing! :) They were so nice, professional and extremely courteous throughout our whole U-haul experience. They were so informative and helpful as well. I will recommend this location to everyone I know. Rob :)
ROBERT BYou won’t regret a decision to use their storage .
CONNIE S | First ImpressionsGreat service, above and beyond!
KEVIN BGreat support, they helped me find a local mover to help me unload before icing weather got there. Thank you!
AARON DQuick in and out.. simple and convenient
Jessica DI had a great experience with the great customer service/promptness of service. Very affordable price plus they hooked it all up and inspected the trailer I rented before I left and made sure everything worked and it was safe to travel with it. Thank you very much for your Service, will definitely use your services again.
CHARLES KBryan was very helpful and was able to answer many questions. I appreciate that the facility provides the lock for the unit and that the entry process was so well organized. The location is within excellent proximity to any anything you need in Council Bluffs. I will be happy to recommend this storage facility and its staff to anyone looking to secure storage or rent uhaul trucks, trailers or equipment. I truly appreciate the staff. They were so very helpful and knowledgeable. I
Earniece Y | First ImpressionsThis location has always been fantastic. They are always a great help.
JASON SVery nice respectful and thorough. Have always used this location.
DEE TEveryone was great and very helpful. Great service
Marianna HI am still unpacking and picking dead mice out of my boxes and Rubbermaid totes it destroyed all of my build a bears that I was saving for my granddaughter. It got into my clothes. It ate one of my chair arms. I am a very unsatisfied customer. I am paid through December 7 so I still have time to come in and finish cleaning all the mouse turds out of my unit and return my locking keys
veronica m | Overall ExperienceI have used this location several times in the past 10 or so years and the personnel are friendly and very helpful. They take care of their customers extremely well and almost always with a smile.
Ryan FFast and eady pick up and return.
JAMES CI have used this location five times now.
KATHRYN DI used a local rental trailer which I rented for 3 days I used trailer for a long distances move and returned trailer to renting location for a 1/3 of the price of a one way rental. Pasted 2 u haul company trucks moving equipment the same way I was going.
ROBERT KGuy continued to eat and wasn’t going to help us unhook the uhaul
Madysen AI had the worst experience ever with U-Haul as much as I have used them in the past. They cancelled my online reservation 6 different times. I was supposed to be able to do a Share Pick Up, but that never happened. We had to drive over 30 minutes away to end up getting our truck. Then when we get there none of the stuff we where promised is even in the system. We were supposed to get a 20 ft truck for the price of a 15 ft, a free pull behind, 100 extra miles, a full tank of gas, an extra day, plus 175.00 back to my card after the truck was returned. None of this stuff is even in the system. So I got no pull behind, no full tank, no money back, I did get the 100 miles and extra day. But I did not really need either of those. I am very frustrated and angry. I have used them so many times in the past and have never experienced anything like this. I will keep calling until I get my money back i am supposed to get back. The people in Arkansas are the ones that said that. They are also the ones that kept changing and deleting my reservations as well. So needless to say the ones in Arkansas need to get their stuff fixed cause they will continue to hear from me until, I get everything I was promised.That was my experience.
RYAN C | First ImpressionsThis was my first time renting a vehicle and I would rent again from this location
THOMAS BStaff was fine. The truck smelled horrible like someone smoked a pack of cigarettes in it. They did offer to swap it out but we were already on a strict timeframe. My wife let them know inside and the comment was we know who was in that. I just would think all trucks would be thoroughly looked through. We put more gas in the tank than we had gotten it with. I believe we were charged an additional 2 dollars for mileage. I would have thought the extra gas would have even that out. Again staff was fine I would have thought there would have been a compensation or something for the fact any customer would have gotten in that truck. Plus we requested within a day and the clerk showed 25 hours so we had caught it so we weren’t overcharged. Not the clerks fault but who booked it.
JOHN SI was charged for returning the trailer
JEREMIAH OI always return my rentals at this location even though it is a further drive for me. The people at the location are always nice, professional, and personable. They get me in and out quickly without issue.
Ryan FReserved a 20' truck ended up with a 26' truck. The truck isn't safe to drive on the road. It was shacking all over and very. Didn't realize he gave us such a big truck until after I got home and told my husband that was a 26'. There was no way we would be able to get that back into the new house driveway. I had to call the general manager said to bring it back and they didn't have a 20' in stock so we ended up with a 16'. Ended up costing use 3 hours of our time and for some reason we had to have the truck back by 3:00. We did get it back (just barely). The general manager did make an adjustment to our bill, but I feel that wasn't enough for how fast i had to have my help work so we could get the truck back in time.
Cheryle RThe gentleman that helped me was top notch. He was helpful, knowledgeable and friendly.
MARTIN OActually, not a thing. We have rented a truck two different times this month and it was a great experience both times. We also hired some moving helpers from your website. They were absolutely fantastic. We couldn't have done it without them. Thank you!!!
Lucinda SLooking forward to using the secure facility
terry h | First ImpressionsEverything was exceptional! Personnel, equipment, time, very friendly and helpful!
CAROL GWe have used this location for years and they are doing great.
JACK BVery fast and friendly
DUANE CThe windshield wipers on the truck darn near caused me to have an accident at night. I was unable to see. I had to stop at a gas station on purchase replacement wipers. It was a HUGE safety issue. I also returned the truck 2 days early, hoping for some type of credit as I was told that was an option.
DONNA ENothing the young man that helped me today was knowledgeable and friendly. Perfect service.
JEFFREY CI put gas back where it was, you PEOPLE charged me 13 for gas, obviously those people don't know how read meter. People like you charge but never put gas back in it anyway.
TIMOTHY RPerson who helped me was very welcoming and helpful. Excellent.
MARK Uissues with after hours return, otherwise good experience
Kathy LPut the word out please. Use a mr clean magic eraser on inside windows. I am 0 for 6 on a clean windshield from uhaul. Sun glare and that foggy window is not safe driving . Thank you. Otherwise this facility and staff is great
ROBERT BAfter hours drop off was super easy
MICHAEL MNothing really except get max some help because it seems like he has to do everything and he does real good,it was a pleasant experience though working with one person thanks
CLIFFORD HABS was not working Auto Cruse was not working negligence on worker
MAHMOOD KNo right charging my credit card without authorization and I will not pay for days I didn't have the rental in my possession. It was not the price that I was told it would be and my card was over charged way more than agreed and without my authorization
JOYCE DI found the staff to be very knowledgeable and helpful From The Times I were there seemed clean
Gregg W | Overall ExperienceA+ experience. Staff was professional and friendly. Got me right in and finish in a timely manner.
Jeffrey SI have used this location many times as it is a great location and very helpful
GREGORY CBest service ever. Wont go to anywhere else
Michael RYour customer service representative Tina did a terrific job helping us. She was completely friendly and helped us with the rental of our U-Haul making it easy peasy. I think her customer service representative skills go above and beyond. She needs a raise. Sincerely, nicole and Mike 👍👍👍👍
nicole mManager Max Berlin is an exemplary employee and representative of UHaul to the customer. He is conscientious, helpful and positive. I can tell that the professionalism goes across the board under his management.
ELLEN K | Overall ExperienceThe chick with the tats at the desk.......SUPER HOT!!!
Christopher b | Overall ExperienceStaff were so helpful and kind every time I visited. I highly disliked the early closing hour of 6pm. It just is not feasible to get to the storage unit with the hours provided. I wish there was a way I could have still visited during daylight hours.
Victoria E | Overall ExperienceThe attendant was more than helpful! Very friendly and she helped us every step of the way. Good experience.
John P | First ImpressionsStaff was awesome
Alisha H | Overall ExperienceThe staff was always helpful and easy to work with.
Janet R | Overall ExperienceThe staff was very friendly and handled my rental professionally...
Billy B | Overall ExperienceThe antenna for the key Faubourg entry . Needs to be longer. And I think visible on top of the gate post.
Billy B | First ImpressionsThank you for great service.....everytime!
CHRISTINA O | Overall ExperienceConsidering I was kicked out surprisingly by the police and denied access to my belongings except to get out. I moved in 8 yrs ago only because I needed to have access 24hrs a day as i have 24hr roadside assistance business and need different tools all hours of the day. Recently this location had discontinued its 24hr access w/o warning .Due to "sketchy sh*t", what I was told and access was only allowed while employees were on site. Instead of advertised 5am to 10pm per website. 1st time with one this particular male manger (the only employee that is the reason for review) he told me they were closed come back in 2-3 days (snow storm ) I have outside drive up access and rarely ever came during business hours this person aggressively came to my window and asked me" what I was doing here we are closed". And lost out on business as I wasn't able to get tools to help this broke down semi on I-80. And the second time with this same manger I came in Sunday morning around 10am as instructed and my gate code was not working (It was as if the gate was not turned on for access like when they are closed ) so I waited patiently in my vehicle and this manager was in the lot appeared to be overwhelmed by truck rentals in and out and told me to move I'm in the way so after 20min or so he comes out of the office throws his hands up saying the "gate is broke I got Phoenix on it". I got out of truck and walked over to him as I was with a passenger and didn't want to make a scene. I asked him how long this access issues we be going on for as he is costing me business I'll have find somewhere else put my stuff, why he couldn't just unlock the walk thru gate and can just walk in. This is when he snapped off and told me would open and I go back and figure out where I was going to take my sh*t. I then I asked if he was kicking me out after rent for 8+ years ($10000+) in rent. I immediately left in disbelief as to what was this issue with this guy. A day or two later I came to get some parts and with 10min three different police stormed my unit as if I was trespassing and escorted my off the property and me I was not supposed to be here so I left immediately. And was denied access until I was moving out. Besides this one male manager I have no problems with all other employees and were always friendly and professional. Besides a nail or six in the parking lot picked up in a tire or four couldnt prove they were from this lot but picked 30 to 40 over years just around lot. I would of took my IMPORTANT business needs home to accommodate this access issues and continued to rent. But wasn't an option after reviewing the online review's I see this person is consistently treating customers and potential customers this way I found unit with in a mile for half the price same size with 24hr access so I'm in a all round better place. Mallory was the best manager this location could of had and was always delighted when I interacted with her. I hope this helps any one to visit here to be prepared.
jeff m | Overall ExperienceNicole and Tina were fantastic. They helped me get things in truck and the young man Thursday night (I'm sorry I can't remember his name) stayed late for me since I got there at 5 min to close for boxes. He helped me pick out which ones I needed and carried them to my car.
Pauali F | First ImpressionsTop notch. The employees are a class act. I've been alive 55 years and the experience with your business was one of the best. They deserve a raise.
Christopher b | First ImpressionsThe staff helped from the time I arrived from Texas until I was able to move everything out on 4/6/24
Katharine S | Overall ExperienceWonderful staff, and extremely helpful to me when my circumstances were very difficult after the death of my husband. I will definitely use them again if I have the need, and recommend them to everyone who has a similar need! Best U-Haul I have ever used!
debbie c | Overall Experienceplease contact me. horrible experience.
Celeste P | Overall ExperienceI have contacted a lawyer about the issue with Michael and my unit being auctioned yesterday.
Cheryll R | Overall ExperienceThe staff at this location were absolutely amazing. Super friendly and helpful. Thank you for all you guys do.
TINA T | Overall ExperienceThe staff is always polite and helpful. Always a nice chat.
Rubin R | First ImpressionsThe manager, I think her name is Ms. Carver, at location 721 32nd Ave Council Bluffs, IA was rude on numerous occasions. On the phone and in person. She is the reason I moved my stuff out of there. All the other staff was very nice and helpful.
Angela P | Overall ExperienceGreat customer service. Will recommend to friends!
katharine K | Overall ExperienceLoved the staff they were so welcoming. Definitely will use again in the future! Merry Christmas!!!🎄🎁
kelly w | Overall ExperienceTina was fantastic!
Kara S | Overall ExperienceEverything was very nice well taken care of and everybody was very nice and I will recommend it and I may use it again thank you so much
Barbara P | Overall ExperienceThe constant increases in rent was an inconvenience !
Barbara R | Overall ExperienceIt was easy to obtain this storage unit! Which was perfect for me at the time I needed it. Everything was ready to go. I had a situation where I was charged the first month, even though it was supposed to be free. I called and the staff took care of it immediately and made it right. Everything was effortless renting through them. The unit was clean, secure, and the staff was running it efficiently.
Sarah P | Overall ExperienceFast friendly staff and great equipment.
Grant W | First ImpressionsMy only complaint was the price every month. I found that to be the ONLY reason I wouldn’t recommend UHaul. Otherwise I’d absolutely recommend.
JESSICA R | Overall ExperienceUhaul came through for us when we needed immediate help. We had not planned on needing anything from Uhaul so we had no reservations. Not only did they go above and beyond for a trailer last minute but they also gave us a storage unit free of charge for the first month. When we got to the unit it was to small. So once again Uhaul came through last minute and got us a bigger unit. I would 💯 % recommend U-haul. 👌 P.S. Pensky wanted over $1000.00 for the same thing that Uhaul got us for $127.00. Just saying.
Vonda B | First ImpressionsThe staff there was great and very helpful. U-Haul as an overall company, Sucks! I will never ever even consider using U-Haul in the future. On Apr 27th we needed to check out of a hotel and had acquired a good bit of stuff and needed a truck to move everything. First I had enough money for the truck and the mileage but not the deposit that was being required... A friend ended up helping me out with money for the deposit so I went back and started the process of renting the truck. Toward the end of the process I was told that I had to call this number to clear something up before they could rent the truck to me. I ran into this once before about 2 months prior, which I cleared up within 10 minutes and rented the truck and was on my way. I have rented three or four trucks since then so I was a little confused as to why I was having to go through this process again but nonetheless I called and come to find out that U-Haul just decided not to do business with me anymore. Would not tell me why even though I asked repeatedly and frankly I feel that I deserve some kind of explanation, because I have rented several several trucks from U-Haul and two storage units. After getting nowhere with the representative, I rented a truck from Penske picked up my stuff at the hotel and immediately went back across the road to U-Haul and emptied out one of my storage units! Next week I will empty out the other storage unit and I will never use U-Haul ever again and I will make sure I tell my company and all my friends not to use U-Haul for their storage or transportation needs! The stress level that y'all put me and my wife through was unexcusable and I will be reporting you with negative remarks to Better Business Bureau. Kavin Cannon Kavin.Cannon@yahoo.com 531-270-9520
KAVIN C | Overall ExperienceWell What I paid and all the time I've been there. I could have bought a storage unit for my own
JON H | First ImpressionsCustomer service was great and fast the employee that help us help another customer at the same time that was impressive.
Jennifer B | First ImpressionsThe staff at this location are always fantastic. I have had the need to utilize them on many occasions for both personal and work, and each time they are kind, courteous, and professional.
DALE N | Overall ExperienceOur storage unit was not clean after the previous renter but we just set the items outside the door
John W | First ImpressionsMalory was amazing to work with. She was so helpful and made our experience amazing. Thank you again Malory for all your help
Leslie F | Overall ExperienceThe cealing had a hole in, some water leak on some of our totes.
Floyd A | Overall ExperienceGreat people fast service, knowledge
Floyd A | First ImpressionsI'm one satisfied customer I must say. The staff you have at the Council Bluffs IA location is amazing. I have rented U-Hauls in the pass but never had the level of customer service I had at that location. I rented a storage unit as well as a U-Haul truck and they were very helpful Ashley for one is the best Davonte and Robert was very helpful and patient with me. They all deserve something from the company for the level of customer service they all gave me and it was every single time I went in there they all was very busy with others but would still help me out. I never do reviews but I had to gave credit were credit was do. Sema M.
sema m | Overall ExperienceBetter maintenance to the units, door seal need replaced, dirty floor More accurate sizes of the units including door opening size. If you want an excellent rating, you have to make your self an EXCELLENT facility!
Nicholas R | First ImpressionsStaff was very helpful
Scott M | First ImpressionsAfter a very long, four days of traveling from Miami to Omaha, Brian at the front, met us with a smile, professionalism, and a refreshingly cordial attitude. We had substantial issues with the Miami crew and Brian helped and corrected those errors. We were genuinely grateful for his assistance. We also had need to interact with several other staff members at this location, each of which were professional and helpful. Thank you for such a wonderful service after a very long moving process.
DALE N | First ImpressionsEveryone was incredible! Everything that could go wrong on my move did and U-Haul at Manawa worked with me .. from giving me an extra day at a low rate on my rental .. to helping me with a storage unit. I could never express my appreciation! Thank you!!
mary y | First ImpressionsIt was okay ok 💯💯💯💯
Kevin l | Online Move InEasy storage. They offer repurposed truck beds as storage units without temperature control. Only difficulty is the lock at the bottom, which is difficult to reach/unlock (because it was previously elevated as a truck bed).
SARAH A | Overall ExperienceConveniently rented online and moved out online really no interaction with staff
Dennis A | Overall ExperienceNo credit for unused time with the storage unit
Duncan M | Overall ExperienceThe staff was very prompt in helping me with my issue.
Kevin S | Overall ExperienceIt was a pain using the clicker for getting into the storage units. The 10 o’clock end time is crazy when you are moving and may not be able to get everything out.
Paul B | Overall Experience