Customer Reviews for U-Haul Moving & Storage of I-80 & Manawa

4,056 reviews

721 32nd Ave   Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

(712) 366-9401

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(712) 366-9401

721 32nd Ave
Council Bluffs, IA 51501
(I-80 Lake Manawa Exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I frequently rent the car trailers. The staff is consistently on top of their game. It makes it so easy.

WILLIAM M. 
Rating:
3.0

I have used this location twice now and their service has always been pretty good, the equipment is clean and the staff is polite. The only criticism I would give is that the staff should show the customer where the drop off slot is for the keys. When I returned the truck I didn't know that the location was going to be closed and I had trouble finding the key slot other than that everything was fine.

NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Reba R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oathie R.  |  First Impressions 
Rating:
3.0

Truck I rented was a piece of junk. Jumped all over the road while driving. Seat ripped, storage areas on doors dirty, sunflower seed sheets in them. Ugh! I made one trip on it and took back. This is not acceptable.

CHERYLE R. 
Rating:
5.0

Really good service

PAUL N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA T. 
Rating:
5.0

Other than the fact we got notified that they did not show the trailer was returned. The rental went well. That is unless they call back again and still do not have it recorded.

vince P. 
Rating:
5.0

Our experience was fast & easy with great customer service at time of pick up & drop off! Anytime we need a truck we go to this location & the staff is always great! Always a 10/10 experience here!!

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

SUNDARAMURTHY C. 
Rating:
5.0

Customer did not leave a comment.

Joy W. 
Rating:
5.0

I really appreciate them understanding after a snow I was not able to return equipment on time due to slick conditions. And they did not charge me any extra because they fully was understanding

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Holly N. 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  Overall Experience 
Rating:
5.0

Have been here a few times this pst year and everybody is always helpful and friendly. Very professional.

PATRICK E. 
Rating:
5.0

I had the best customer service here I have had in a long time. Courteous, knowledgeable and helped me out with my supplies. I hope you let the two gentlemen working on Sunday, 1/09/2022 at U-Haul Moving & Storage of I-80 & Manawa 721 32nd Ave Council Bluffs, IA 51501 location how much I appreciated their help.

CHERYLE R. 
Rating:
3.0

I had prepaid for a mattress cover and rope the night before and I walked without it. I had to turn around and go back and get it. Other than that, it was good.

Isaiah R. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO M. 
Rating:
3.0

Clean/ detail the inside of the truck I felt like I needed to take a shower immediately after using the truck it was digesting like someone spilled a pop all over in the cab I set a piece of paper in the cup hold area and it soaked up Coca Cola juice gauges and dash were dusty. If they don't have an inside detailing bay get them one gotta stay warm while you clean and during covid time it is much needed that the cab gets clean. Other than that the rates are cheap and they worked with me on time needed to move I highly appreciate that everyone at the front desk were pleasant and very helpful. Just please clean y'all's trucks better.

ELIOT D. 
Rating:
5.0

Very friendly and professional

ARTURO C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

karen S. 
Rating:
5.0

Customer did not leave a comment.

Nick D. 
Rating:
2.0

No communication to me from anyone except Michael

Jamie B. 
Rating:
4.0

Customer did not leave a comment.

JONAH S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Friendly and helpfully. Quick process.

Kurt J. 
Rating:
3.0

Well I paid 103 dollars which is absolutely absurd to me. I paid for the 14 insurance then got my bill and was billed for the 24 safe move. I went over my estimated miles, I know but seriously 60 dollars worth, Def not.

JAIME B. 
Rating:
5.0

Location was great, very helpful people. Had a problem returning the equipment after hours due to app not uploading the odometer and fuel gauge picture.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
2.0

Have not been charged yet. The agent at drop off appeared to want to sit on the stool. We all have those days.

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Great customer service

PENNY V. 
Rating:
5.0

I lo e coming to this store. The people are always friendly and willing to help and answer any questions I have. Overall an awesome place.

AMY L. 
Rating:
5.0

The gas tank was not full when we picked it up. So had to get gas right away and then try to guess how much we would use. Put more in than we used. Didn't get credit for the extra.

Tim M. 
Rating:
3.0

The vehicle headstone for 2 days you called roadside assistance but no one ever answered and I'm being charged for two days when the vehicle didn't even run

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

GERARD N. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

runs like a well oiled machine

Rae Lynn W. 
Rating:
5.0

Customer did not leave a comment.

JOE E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

I can't think of anything. Your staff at that location is on top of their game.

WILLIAM M. 
Rating:
5.0

Best experience

jenny B. 
Rating:
5.0

Customer did not leave a comment.

Matthew K.  |  First Impressions 
Rating:
3.0

The only thing that was gross was the used Condom that I found. I appreciate that you looked at the cameras to see who likely shoved it in the unit. You all were helpful and great to work with.

Natalie E.  |  Overall Experience 
Rating:
5.0

Good friendly service at that location

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE B. 
Rating:
5.0

My belongings are kept safe and the gated entry love it

MATTEW O.  |  Overall Experience 
Rating:
5.0

Very friendly staff, was able to pick up the rental without any issues, and quickly.

PAMELA G. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR H. 
Rating:
5.0

Truck was old and worn but clean and safe which means they are taking care of things.

MICHAEL S. 
Rating:
1.0

Have truck ready as planned and don't reply it ain't gonna happen today . Council Bluffs location should have looked up my rental agreement and not charged me for fuel I did not use. I still don't know if the rental agreement was closed properly .

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

ERIC T. 
Rating:
1.0

Customer did not leave a comment.

emily S. 
Rating:
5.0

Great job ! Keep going this way! Thanks again BR - VG

Valentin G. 
Rating:
5.0

The restrooms were extremely clean. Very friendly staff.

Chuck W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gage K. 
Rating:
3.0

It was too slow!

HALEAH R. 
Rating:
3.0

I can't complain about the check in process but again…. Picked up with a quarter tank and returned with 3/4 tank and was never credited for the excess gas I returned it with and when I asked the staff about it, I got no response. Other than that they noted there was 3/4 a tank of gas

Pamela E. 
Rating:
5.0

The staff was great both picking up and dropping off.

Angela S. 
Rating:
4.0

YOU GET A BETTER DEAL THROUGH THE 800 NUMBER , THEN YOU GET AT THE STORE ???

RONALD J. 
Rating:
5.0

I placed a reservation with your location in downtown Omaha. I verbally asked to reserve a 5 x 9 open trailer with a ramp. The young man placed the reservation for a 6 x 12 trailer. When I arrived to pick up my trailer, the one I wanted was not available. I had to go to another location. Transfering me went smoothly enough but, this was very inconvenient to the other people I had organized to assist with our project. TRAIN YOUR STAFF BETTER w.r.t. customer service.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

MELISSA B. 
Rating:
4.0

Customer did not leave a comment.

Craig K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
3.0

There were pieces of dry dog food in the front seat. When I placed the order online I received an email saying I would receive a call by 6pm the next day to confirm everything. No one called so I had to call the 800 number myself to confirm. When I got home with the truck the moving blankets I ordered were not in the truck. The guy at the 800 number when I confirmed said they'd be in the back. When I called the store they said I needed to pick them up inside. It's frustrating thst I had to go inside to pick up the key and no one mentioned the moving blankets. Maybe I should have said something myself but it would have been a much better experience had the people working made it a point to look at my order and/or ask if I had ordered anything with the truck. When I drove back to pick up the blankets the lady working was helpful.

Chad N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

christy g.  |  Overall Experience 
Rating:
3.0

Had 2 issues, we paid for moving blankets and did not receive any. The other issue being a very loud exhaust leak. When a customer rents a box truck to drive to another state, you would think a check of the truck prior to pickup would be in order. We had to drive 9hrs with a blaring loud exhaust leak that was so loud it couldn't be drowned out even by the radio at full blast. Very annoying and inconvenient.

CHARLES M. 
Rating:
2.0

Not give people vehicles with less than a full tank or 3/4 tank of gas. Because you guys still charged me 95 dollars of gas even though I only went 50 miles. You're welcome for the free gas. Disputed this and no one cared.

Reece H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

We were very pleased with this location. However, the truck overheated in Vaughn, NM. We called for service and the lady told us there wasn't anyone within 100 miles to come help us. We were told to let the truck cool down and to keep going as we still had 1000 miles to travel. We had to sit for a few hours to let the truck cool down. We had 3 animals with us who were already in an uncomfortable situation. We are very upset how this situation was handled!

DIANA B. 
Rating:
4.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

The lady who helped me was and always has been so helpful and always jumped on any thing I needed without hesitation. Always listened to any thing I needed and without hesitation always helped and with out time passing by or having me come back or call back, she's always fixed or resolved any issue immediately." My storage and belongings were equally as important to her as much as they are to me. " It's how she always handled it. U-Haul manawa is def. A great place that's definitely all for the customer and lending a helpful hand. Thank you guys... I'd recommend Uhaul manawa to anyone needing a safe secure place to store your life. Worry free Very secure Very convenient Location is perfect !!

Amanda C.  |  Overall Experience 
Rating:
1.0

Went into store to rent trailer and the girl at counter said they had none available. I could see there where six in lot. Walked outside and used my phone to go online and rent one. Walked back in and gave her confirmation number and picked up trailer. She was just to lazy to do the paperwork and is telling everyone that they are all booked if you go into store to rent one.

KELLI K. 
Rating:
5.0

Great service all ways

DALLAS W. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

My experience on 10/25/2021 was very quick, easy, and fun!! Thank you for my great experience!!

SHANE H. 
Rating:
1.0

The mothers attic had a leak and soaked my couch and other boxes. I am not happy with my experience with your company. I will not rent from you again. The receiving agent acted like it wasn't a big deal when I told him the truck leaked. I'm not impressed. I can't recommend your company when his attitude reflects your company. Sad.

ADRIAN S. 
Rating:
5.0

Rented a car trailer, well maintained, it had all the equipment right where I needed it. Great store and staff.

SANFORD N. 
Rating:
4.0

Customer did not leave a comment.

CURTIS C. 
Rating:
4.0

Customer did not leave a comment.

WENDY L T. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Everyone were very friendly

JEFFREY D. 
Rating:
5.0

Could use a hand hold in the back and side loading areas similar to what is in the cab - to help you haul yourself up into the van for loading

Lesa A. 
Rating:
4.0

Everyone was professional and efficient.

TRACY W. 
Rating:
5.0

Customer did not leave a comment.

ARTURO C. 
Rating:
1.0

I will not recommend this location to anyone, they are very unprofessional, rude and not helpful nor knowledgeable by far, One min you are speaking to Devonte then Katlyn comes n=on the line very rude pretending to be the manager. Their vehicles was not worth renting ive had called numerous of times complaining about the speed i was told to call road side assistance it doesn't go over 70 and driving from one state to another they fail to tell you that you will be stopping every 2 hours for gas they failed to tell you that they have a governed on their vehicle's which prevent you from going above a certain speed,. Very dangerous when you are traveling and you have semi truck behind trying to pass you up. I will never recommend this company to anyone if you have to pay more please do so its not worth you time money or life.

TIFFANY J. 
Rating:
5.0

Customer did not leave a comment.

CANDACE G. 
Rating:
4.0

Customer did not leave a comment.

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
5.0

Nothing

FREDDIE H. 
Rating:
5.0

Customer did not leave a comment.

Natalie E.  |  First Impressions 
Rating:
3.0

Price was high and truck steered all over the road

JOHN L. 
Rating:
3.0

Customer did not leave a comment.

CAROL N. 
Rating:
3.0

The ladies were amazing but they didn't do an evaluation of the truck and I didn't either because I thought that's something you guys should have done. Before getting into the uhaul the passenger mirror was broke. When I went to return it in Oklahoma they went to see if there was any notes and there was none. He was trying to charge me for the mirror but I refused. Wish the company was more organized won't be using uhaul for a while.

Sara H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Lacey D. 
Rating:
4.0

Customer did not leave a comment.

rosemary M. 
Rating:
3.0

The pick-up process was very poorly handled. We had contracted pick-up at a dealer four miles from our house and when we went to get the trailer we were told we had to go 22 miles roundtrip to another dealer to get the trailer (no advance notice). The original dealer was excellent and also had no prior notice of the change. No explanation for the change was given! Not a good experience.

RICHARD P. 
Rating:
2.0

Terrible experience with U-Haul. Too save precious money I asked for protection/insurance whatever be taken off. Said they couldn't. Ended up paying over $600 for truck. Truck had squirrelly steering. You need cruise control for those trucks!!. I feel cheated. Will use someone else next time.

MIRIAM B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

TEDD A. 
Rating:
5.0

I don't know. I was on my way faster than I thought I would be and my questions were answered. The clerk was professional and knowledgeable.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY C. 
Rating:
5.0

Everything was perfect, from checking in for my truck and unit to returning everything was super nice and easy.

Devin O.  |  First Impressions 
Rating:
5.0

Manager is amazing. Very helpful.

Kristen G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Transitions by Craftsmen (.  |  First Impressions 
Rating:
5.0

Nice and clean and good to see it open 24 hr

Marvin B.  |  First Impressions 
Rating:
4.0

The young lady was very friendly and extremely polite.

bernadette w.  |  First Impressions 
Rating:
5.0

They were very helpful and everything went smoothly.

TJ T.  |  First Impressions 
Rating:
4.0

He was a new employee but was knowledgeable and helpful.

Freddy H.  |  First Impressions 
No reviews have been submitted for this location.

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