Customer Reviews for U-Haul Moving & Storage Of Inkster Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage Of Inkster Park

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Crystal F. on

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Amandeep S. on

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Ronald A. on

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Polite and and they give clear information

george m. on

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The ads specify cameras as part of security but reality is there is only one camera at the entrance If you don't swipe in, the alarm sounds when you open your locker door but only for about 15 seconds

Wayne D. on

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Yadwinder D. on

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Brian C. on

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Fantastic facility and great service from the staff. I rented a cargo trailer and also rented a storage unit on site. Overall excellent experience. Thank you!

Vishal V. on

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Small fridge with water and snakes in truck

lakhbir S. on

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Adam J. on

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D H D. on

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the customer service rep (Amandeep) was very helpful and patient with us-we concluded our business in a very efficient fashion-thankyou -DH p.s.- ultra clean and expansive facility

Ellen E. on

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Marilyn K. on

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Rep more interested in leaving and did not communicate well. We waited several minutes to get our unit.

Ronnie Q. on

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German C. on

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Manpreet G. on

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Sancho M. on

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Needs winter tires, slippery.

GRANT G. on

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Having to use a cell phone to complete this whole transaction was so frustrating as the link kept coming up no Wi-Fi even in their parking lot. The weather was minus 30 Celsius and when returned I could not access Wi-Fi again sitting outside the building in my car. Never will I go through that experience again. I am a senior citizen and Don't use my cell phone for every day use like the young people do. Paying 20 $ extra for them to send me a receipt is ridiculous as well.

Ryan C. on

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Keep up the good customer service. They’re all very helpful

Darryl A. on

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Karla C. on

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Danny F. on

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John Phillip S. on

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My transaction with this Uhaul facility was excellent.

Daniel D. on

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Have the right equipment Asked for a 15’ truck and had to take a 20’ and pay more

javier C. on

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You are charging to much now. I hope it will be back like before based on your ads that we need only to pay the price written on the trucks...e.g $19.95 rent. But now you arecharging the mileage that we used...unlike before, that we need only to put fuel on the level before we use the truck.

Nicole G. on

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Ryan was there every step of the way. He brought a personal touch to his customer service and went above and beyond to make everything go smoothly for me when I needed it! Highly recommend!

George K. on

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Super friendly and knowledgeable staff. Would rent from the location again.

barbara B. on

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Louise D. on

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I have reserved a 26’ and was called late in the afternoon the day before we were to pick it up in steinbach to be told they do not have one for us but we could pick up a 20’ in Winnipeg at the other end of the city from where we were going. Had no choice to accept this with such short notice. Was told when picked up the truck it needed to be returned the following morning to the same Location we picked up at yet, I received a text in the morning telling me to remember to return to a different location (the one I requested to drop off at when I reserved it). Even my receipt said to drop off at the location I was closest to but when I confirmed Over the phone they said no and if I did I would be charged an additional fee. The depot we picked up the truck At were friendly and helpful but the women that contacted me on the phone was not and made me feel that if I didn’t agree with what she said would have cancelled my whole reservation. My question is why on earth do we reserve something specific when there is no Intention of following thru?? Who can honestly make Different plans with such short notice.!!!

SLCL I. on

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I had contact with 4 different U-Haul staff members for this rental & all were equally consistent in their professional knowledge & effort. Thanks!

OTHELLO R. on

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Christian S. on

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The agent is excellent. The only frustrating part is the android app. taking and uploading photos never work spent half hour trying to return the truck. Then I decided to give the browser a try and it worked... so the app itself is garbage.

Stephanie A. on

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Loni F. on

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Amazing customer service. Ryan was beyond helpful with assisting me with the best services suitable for me. I would HIGHLY recommend and will use this service again. Thank you ! ??

Ryan C. on

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Excellent Customer Service. Ryan (Beard Guy) was very helpful throughout the whole process! Very nice guy and so easy to talk too. Would highly recommend!

Stephen W. on

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Robert T. on

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David C. on

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Brenda M. on

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all was good... location good.... expensive though, compared ti other companies we've used. would have appreciated unlimited kilometers, or some free ones...

Marvin D. on

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People make your business the two girls closing last nite and the three Ryan’s are a good team , treat them that way !

daniel L. on

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Olaniyi A. on

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Marvin D. on

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Ryan very professional!

Rolando G. on

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Worker was very accommodating and friendly.

Todd P. on

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Great customer service.. Our service representative was very kind, courteous and understanding.. He went out of his way to ensure that the rental went extremely smooth. Thank you!!!

Sherwyn N. on

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Manjeet S. on

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No comment

David C. on

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Carlos C. on

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The best u haul , nice and friendly.

Bradly K. on

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It was an awesome experience

jaswinder G. on

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best service

Chelsey K. on

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Competent staff

Carlos C. on

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Good prices, good service

Rose B. on

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Was quick and easy

BRIAN H. on

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Ryan’s the best! Patience of a saint!

Nancy H. on

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Good customer service and truck was waiting when we got there. Easy online ordering.

Lloyd J. on

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Bradley E. on

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The staff were excellent, but your rates should be lower.

Melodie L. on

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Staff was very friendly and helpful

jom C. on

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Emile C. on

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All staff are friendly and helpful but do not forget to smile. Serve with a smile.

Glenn D. on

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we i rented the van i ask the lady an explaination why i got charge for more than $70 for a $19.95 van with estimated 20 miles of use. got no answer from her. she always says just click accept many times when in fact i was still reading the machine why i got charge that much! thanks to the guy who work there sunday when i returned the van. he helped me and explain what happened.

Gerald M. on

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Everything was fantastic. Great customer service. Will definitely recommend to other.

Sukhjinder B. on

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Gerald M. on

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Just so you are aware, I have only ever rented a storage unit once and it was at the Inkster Avenue location. I can't believe the unbelievably great service that I received on a number of visits thru out the time I was renting. I rented trucks on two occasions and had three storage units. Every time the service was impeccable. Won't go anywhere else, ever!!

Sean K. on

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nathaniel a. on

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fast and friendly service

JIM S. on

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Peter M. on

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I am a years-long customer - perhaps 30 days per year of rentals. What I am unable to understand is the procedure when you check back in. The U-Haul experience is nothing similar to what I experience with car-rental agencies at air-ports when I travel around the world. I bring the car back unwashed and unvacummed. I'm checked out, with a receipt in under 3 minutes!. In the past I have been fined $25.00 by U-haul because they found a single corn-cob in the bed of the truck. Now I wash the truck and scrub it down before I return it. The inspection you do is incredible. It takes about 7-l0 minutes - the employee walks all around the truck, (seemingly with a magnifying glass), looking for the smallest 1/2" scratch, or a minor door-ding. They even check the under-carriage, climb up to check the roof, and cast a critical eye on the box. Then there is another 5-6 minutes to complete the paper-work for the check-out and your locations are almost always understaffed. I'm always afraid that there will be an argument about gas or some insignificant or "invisible to the naked eye" damage. Your trucks are never filled up with a full tank so it is hard to bring it back with the exact amount without overpaying to avoid another fine. In that regard, I would rate the experience as "Very Poor" . I don't know why a company as large as U-Haul cannot develop a program and policy similar to that enjoyed by Airport travellers everywhere in the world. Thanks, Peter Mackid .

jagveer G. on

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Adam S. on

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the girl i delt with when picking up the truck did not make things easy or normal. the guy that delt with me when dropping off i give 5/5 stars he was what i expected the truck floor was dirty made my bed all dirty on one side. and the amount of time i asked for when renting was not given to me which made the whole day very stressful. Next time i dont think i will use uhaul as the price i paid i did not get the service i have come to expect as i have had many times in the past which is why i went uhaul this time. Feel free to call me 2047818745 if you want to know more or maybe to try making up for the bad experience.

Brian B. on

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Great service, but the next morning I got an angry call wanting my pickup back, they could have told me this when I was there, now you guys are trying to charge $250 in extra fees! Poor internal commu

Andrey R. on

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I would recommend to have more spare trucks on the busiest time of the year when people are moving between places. I didn't received my truck on time and moved in 3 hour window due to truck failure and findings of replacement on August 31st, that's caused me a major headache of rebooking 3 appointments that day and loosing a lot of time. Although I've received the compensation that made the financial hit for that day to decrease for me.

melissa M. on

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Our reservations were from 8 to 4 they were changed from 7 to 3. The truck that we were suppose to have wasnt returned so we ended up with a smaller truck. Suppose to have a 20 ft truck ended up with a 15ft truck. The lady working gave us a hard time because the truck was not right on the 1/4 tank line and was just below but was still at a 1/4 tank she tried to charge me late fees and I said no and no your not charging me for gas. The truck cost us 55.00 in gas plus we had to make 3 extra trips with our friends truck which is unexcusable when we could have had it done in one with the truck we were suppose to have. Ryan was amazing but the lady working was not. I wouldn't recommend this location bc of her and her attitude.

Thomas C. on

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I had booked for 24 hours and had it confirmed and then had it changed and I went in person to get it reinstated as booked and had all cleared up and agreed only to again have a problem when picking up vehicle with the time of the return. Seems to be poor record keeping and information sharing when something is done out of the box and it caused me multiple frustrations with this booking as I kept getting it sorted and confirmed only to run into a problem with the confirmation on multiple occasions

nathaniel a. on

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Very good customer service and was very easy too but too bad I couldn't live in there LOL

Thomas Z. on

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Bruce G. on

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When we first came to book the truck the person assisting us was not well trained. But the employee that served us today was excellent and was very helpful. After today’s experience we will rent from there again and tell some friends to do the same.

Andrew M. on

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Informed the toll free line that my dolly i rented was broken, was told no problem had to move without it which I needed. went to the store for drop off, employee (ryan) was really busy but told me to leave the stuff there and he would credit, I got my bill via email and was CHARGED THE DOLLY!!

Lisa T. on

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I booked a 15-foot online but then was emailed and told I couldn't have a 15-foot but would have to take a 20-foot. Then last minute U-Haul called and said they only had a 26-foot. I did not appreciate that!

Ronald S. on

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Cornelis N. on

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Have more staff working during busy times. People were lined up waiting for service, with only one person working the front counter, plus doing check ins! I have experienced this before at U-Haul locations...simply poor service. I was late getting the trailer back, however when I was called to ask when trailer will be returned I advised of turn signal problem. When I did return the trailer I again made mention of the turn signal not working, I was told they didn’t have time to get it fixed as the trailer was booked to go to Toronto...??? Technically the trailer was not safe to travel until turn signal fully working. The problem is simply passed off to the next customer, I am sure they too will be told it must be a problem with their vehicle. I think this is a trained response so people are forced to fix U-Haul maintenance issues!

Ryan Jay A. on

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daniel L. on

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Danielle V. on

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Randall P. on

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Simplify after hours return so that client does not have to use a smart phone at the actual U-Haul location to avoid the $20 fee; set up other options for after hours return to avoid this unnecessary fee. Tried to use smart phone at coffee shop afterwards to finalize the after hours return of U-Haul van but U-Haul web site would not accept.

Donna M. on

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First time there. Would highly recommend this place. Fast and very friendly service. Very clean and love the fact that units are heated.

david G. on

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Richard W. on

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CHERYL A. on

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awesome and very helpful on a longweekend move. great prices friendly staff and great trucks

Ajay S. on

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The woman who we returned our Trailer to was absolutely outstanding. We had returned a Trailer to her the previous week as well, and couldn’t have been more pleased.

brenda b. on

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Staff was friendly, respectfully and eager to assist

Beer Jatinder S. on

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Michael L. on

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John Alvin R. on

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Good experience for a first timer like me.

Randall W. on

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Nigel D. on

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Improve communication and customer relations skills. The Manager was extremely rude when I arrived to pick up the vehicle. I had received a quote two days prior in the store location, then a different amount (lower) when I spoke to the call centre representative, and finally a much higher quote from the manager. When I mentioned this to her, she became aggressive and argumentative, and stated "they were wrong, you don't have to take the vehicle." As I had people waiting on me and arrangements made I had no choice but to take the vehicle.

Laurie B. on

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We received very good service here. Would definitely recommend to others.

Thomas Z. on

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Fantastic staff, attentive and willing to help. The great installer helped and explained how things worked. When booking the gentleman suggested many different options when booking storage and other rental equipment. Overall a great improvement from the last time I used this place. My only suggestion is checking tires for inflation as one of the trailer wheels was low and I had to top up the air. Otherwise, a flawless transaction, thank you.

BRIAN A C. on

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Keep up the good customer and quality service

Mosah S. on

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Alfred M. on

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jonalaine S. on

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Everything is perfect! Superb service! ??

James M. on

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Have rented from this location three times in the last two years. Never have had an issue, trucks always clean. Compared to other companies we actually felt safe in the vehicle. I honk the only thing I ever hear people complain about is that they weren’t smart enough to book ahead.

Pyoter M. on

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Truck was clean Good customer service

Erik L. on

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Avendeep was fabulous, after travelling from Victoria to Winnipeg and 30 hours non stop arriving in Winnipeg and somewhat confused she got everything figured out and sorted out!! Fabulous!

Kathrine R. on

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The girl that’s there is fantastic but she needs help in the evening

Parvinder S. on

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Customer service at desk.she was so rude.Does not know how to deal with customer.

Kathrine R. on

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Everyone was fantastic and made you feel like family

Manny A. on

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More trucks to accommodate customers.

Terrence S. on

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Tony A. on

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One of the staff members was extremely difficult to talk to. She was argumentive, rude and unhelpful. She found fault with anything I said. I didn't understand a question the other staff member asked me and shouted from a different location that they needed to ask these questions. She was dealing with an other customer at the time and so I don't even know how she would have known what we were even talking about. I'm sure the customer she was dealing with at the time must have been upset and annoyed at being interrupted like that. When we went out to hook up the auto transport to my car she basically ignored me and didn't even include me in understanding how to hook up the system. I was left on my own to learn how to do that. When I was backing up I asked her to tell me how close I was to the hitch hook up. she ignored my request and didn't say anything. I had to get out to look at how close I was. Overall she was very rude and certainly not at all helpful The entire experience left me with a very bad feeling about the UHaul location. I'll never go back to that one for sure

Roger G. on

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mark c. on

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The lady that helped me at your Inkster location was very knowledgeable and professional and went beyond to accommodate me. Thank you!

Doug B. on

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Friendly helpful staff.

Miranda A. on

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The staff was very busy but handled everything and everyone's needs great. Thank you.

Meaghan S. on

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The only complaint is that we had to stand in line for 20-30 mins to be seen. Very slow service however the staff were great.

James N. on

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Very fair with dealing with me re move out of unit pro rated.truck rentals are more than fair. Tina GM is a very nice lady and other staff as well.Have no hesitation in recommending to any one.J.R.N.

Doug B. on

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The person I dealt with was friendly and very helpful. I would recommend this location.

BLAIR S. on

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na

Jamie B. on

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All staff were very friendly and helpful!

Gerald M. on

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Amandeep was excellent at her job. Was knowledgeable and gave suggestions on all storage questions. Asked about truck rentals and was able to help with it as well. All around excellent service.

eugene s. on

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Well satisfied.

Mike L. on

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They got me all set up with my storage and trailer return. Set me up with my trailer I’ll need in two weeks. Made everything go smoothly. Really happy with my experience. Thank you so much.

David F. on

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I found this to be a convenient and well maintained facility. I never felt unsafe no matter what time or day I was at my unit

Erin A. on

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Great experience renting a storage unit! Quick, easy, and very accommodating.

charlene m. on

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I will be back to use your services again and again.

Kirk D. on

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Very use the day I was there and they were training a new person. Everyone was calm despite the chaos and it was obvious they were doing the best the could with a smile on

PETER R. on

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Clean facility, friendly staff Thanks

Shirley L. on

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Very nice and pleasant man, the place was very clean, liked that can drive trailer right into building to load into storage, plenty of carts available to make it easier to put items into storage.

Larry D. on

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I’m very satisfied. Thanks

rhett v. on

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The customer representative inform us of the benefits you are offering to clients. They are very accomodating.

Daniel R. on

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Very accommodating, to my needs, helpful. Talked to Ryan and Tina. Looking forward to continued use at this location

Kimberly K. on

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No good

Tony G. on

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The uhaul employee that helped me book my storage units not only did he job to 110 % but he actually went out of his way to make sure that I was happy with my storage lockers thanx bro

Anthony B. on

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very good service

debbie k. on

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Sincere appreciation to Ryan at the Inkster location for handling our rental trailer & rental unit with complete professional service & customer satisfaction. My compliments to Tina for her services.

Shawn W. on

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Great crew

Raj S. on

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The Manager was least understanding

damien c. on

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Staff were very polite and very helpful. Especially Tina Q. and Ryan Hanson, made my experience soo much easier.

LONNA S. on

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First transactions with this location was good. Last person who took my payment over the phone was brash rushed and hard to understand. Almost hanging up on me and giving wrong information.

brenda w. on

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I must say the Manager Tina at Inkster Storage Facilty is awesome she is so helpful.

rick k. on

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very pleasant staff--- very clean facility --nice system to unload items for storage

narpinder g. on

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Excellent

Donna F. on

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The experience was good, I would recomment this facility to friends.

Heriberto O. on

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Friendly staff

james n. on

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Truck size underestimated.Unit closer to entrance understood reserved.Truck suppose to UNLOAD inside.Inspite of this IWe are OK with UH.Only way to GO.JRN.

Megan D. on

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The staff were hard to find, one was rude, dismissive, and accusatory when we asked him to explain the charges. Our account was not closed and we received charges for a storage locker we were not usi

ronald m. on

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Staff communication is lacking, called location when I was moved out of storage. And was still sent a bill two weeks later even though I had closed my account.

Ryan B. on

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East indian Alex, John, and the manager, whose name I forgot, are amazing staff members. Only reason for not giving a 5 star rating is because someone locked the large doors and access door too early.

Kirsten B. on

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We have had nothing but problems with uhaul. They gave us a truck that leaked gas, they lied about how full the truck was when we picked it up and wouldn’t change it or come out and check it in person

Jeffrey R. on

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You guys should check your records first before threatening customers

JOHN L. on

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I loved the service and the staffs are very friendly and helpful.

marie g. on

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The Calgary U-Haul Store was excellent. The Winnipeg one when we returned the truck was not so good. After spending over $800, they still charged us for being a fraction under on the gas.

Jamie B. on

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It was a pleasure using this locations facilities. I would highly recommend this location