Customer Reviews for U-Haul Moving & Storage of Iowa City

145 reviews

1600 Hwy 1 W   Iowa City, IA 52240

(319) 339-4977

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(319) 339-4977

1600 Hwy 1 W
Iowa City, IA 52240

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Very easy drop off

Terri V. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Dharmvia B. 
Rating:
4.0

Good!

Dan D. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
5.0

Customer did not leave a comment.

Jamie K. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

The only thing was I wasn't sure where to go when I walked into the store. Right inside the door was an office but that wasn't where I needed to go. There were no signs directing me and I could not see the desk due to the high pile of boxes in the middle of the floor.

Danny J. 
Rating:
2.0

Choice of a professional staff to do well with customers needs.

Yousif O. 
Rating:
5.0

Customer did not leave a comment.

Joann A. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Robin V. 
Rating:
5.0

Staff members always very helpful

Cesar M. 
Rating:
4.0

This was my first time renting a UHaul, and I thought it was really easy overall. Friendly staff and a really nice truck. Very fast return process too.

Lori W. 
Rating:
1.0

When I brought my U-Haul back the employee was very rude and disrespectful. Then proceed to tell me I brought it back late when I specifically rented it until Monday.

Shain I. 
Rating:
5.0

Helpful staff. Plenty of equipment.

zach C. 
Rating:
5.0

Easy in and out.

Lydia B. 
Rating:
5.0

Customer did not leave a comment.

Noah L. 
Rating:
5.0

Great staff and the manager is a sweetheart

Cesar M. 
Rating:
5.0

Customer did not leave a comment.

EVAN C. 
Rating:
5.0

Very good customer service

EVAN C. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

raghu B. 
Rating:
5.0

Customer did not leave a comment.

donnell S. 
Rating:
5.0

Customer did not leave a comment.

Cole H. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
4.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

crystal Y. 
Rating:
5.0

Customer did not leave a comment.

Mohamed A. 
Rating:
4.0

Parking lot looks messy. internal access roads are confusing. Poor asphalt

Carlos X. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
2.0

When I pick the U-Haul up apparently you have a link you were supposed to go to before you leave the lot and the personnel failed to inform me of this link. Then when checking in the website to drop off the vehicle, it would not allow me to take a photo of the mileage in fuel level.

RANDALL C. 
Rating:
5.0

Very quick return process.

Glenda S. 
Rating:
5.0

Drop off couldn't have been easier. Excellent.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

jay N. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Thanks great customer care check in and out

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Austin B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

Customer did not leave a comment.

doug A. 
Rating:
5.0

Quick and easy drop off

Bruce H. 
Rating:
4.0

The facility is a mess. Need to clean up and get organized

David C. 
Rating:
5.0

Jill was amazing! We would definitely recommend/and use again!

Beth S. 
Rating:
5.0

Jill was wonderful! It only took a few minutes to sign, pay and get on the road! Thanks so much helping me move my daughters belongings to college!

Rachel F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Cecilia S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

My only thing that was difficult for me was to figure out how much gas to get on my return. Had it been full when I picked it up I would've had to guess on the return.

Julie B. 
Rating:
3.0

It's clear that it is a new location still trying to get in the swing of things. I think once they are fully staffed and have the renovations complete it'll be a much smoother experience.

Jarret M. 
Rating:
2.0

Customer did not leave a comment.

Parker S. 
Rating:
5.0

Very professional. This location is new and we have rented from there twice. Each time they had the equipment ready and available. Employees are very friendly. We did not have to wait at all. Overall a wonderful experience I will definitely recommend this location

Sean H. 
Rating:
4.0

Customer did not leave a comment.

Jade H. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Chris N. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Great signage in lot for people to drop off. Person came right out to the vehicle. I did not have to wait. Excellent customer service.

Laura M. 
Rating:
5.0

Great service.

Roy Q. 
Rating:
4.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
1.0

I chose a location that was 5 minutes from the house and the day before pickup was told we would have to travel over 30 miles to get a trailer and it turns out there was a trailer at the location we chose but because of a snafu in Uhauls system we could not use it.

Cindy T. 
Rating:
4.0

level out the lot for trailer parking

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

Very helpful staff.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Qaadir B. 
Rating:
4.0

Customer did not leave a comment.

Trey V. 
Rating:
3.0

Customer did not leave a comment.

greggory D. 
Rating:
5.0

Customer did not leave a comment.

RENATA B. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Steve E. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Benson L. 
Rating:
5.0

Customer did not leave a comment.

NAMHO C. 
Rating:
4.0

Customer did not leave a comment.

Matt D. 
Rating:
5.0

Customer service person was great!

Dennis M. 
Rating:
3.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Lyle P. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
5.0

Jill D. was outstanding. Very helpful and customer friendly.

David O. 
Rating:
5.0

Even though they experience was good in Iowa City in the agent was excellent the place was clean I could not recommend you how since the agent in Dubuque took my $14 for insurance after we discussed it and I told him I didn't want it I didn't get a chance to see the contract he didn't print one out I didn't see the contract until I got that Iowa City but if you like I said if you need $14 that bad okay Ryder and Penske or right around the corner

Edward O. 
Rating:
5.0

For some reason google maps had location on wrong side of road.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very old school. They are about what they do and taking care of the customer.

John C. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

The agent was very knowledgeable, professional and personable. We have had a lot of problems trying to rent a u-haul truck in the Iowa City/ Coralville area! Most of the time they do not have trucks in these locations and require the renter to drive many miles to pick up the truck.

Kay L. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
4.0

Was very easy pick up and delivery processed. Equipment was clean and well cared for. Thanks!

Kristine R. 
Rating:
3.0

Customer did not leave a comment.

saterrica H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top